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Nabisco

2.3
326 complaints

Address

9201 Wyoming Ave N Ste 160 , Minneapolis, MN, 55445-1851

Customers report widespread quality issues with Nabisco products including recipe changes that negatively affect taste, excessive breakage and crumbling of crackers and cookies, and significant reduction in product size and filling while prices increase. Many long-time loyal customers express disappointment and threaten to switch to competitors or generic brands due to declining product standards.

Common Issues

45% (71)
recipe changedtaste wrongpoor quality
30% (47)
brokencrumbledcrumbs
20% (31)
less fillingsmallerhalf empty
15% (24)
not sealedpackagingseal broken
10% (16)
metalhairgreen cheese

Complaints

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Jeanne Ernatt

Jun 6, 2019
0

Bought several boxes of Honey Maid Graham Crackers for a Science Experiment at work, unfortunately went to use them and MOST were already broken. Horrible--not only did I use my own money to purchase these I ran out on the day I needed them!! Many disappointed students who had to observe our lab instead of participating!!

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J W CALDWELL

Jun 6, 2019
0

WE PURCHASED A 12 PACK OF OUR FAVORITE NEWTONS. THEY WERE GRITTY AND SANDY TEXTURE. WILL NOT BUY THEM AGAIN!

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Marsha I. Stiles

Jun 4, 2019
0

2oz package of the new flavor of Oreos to try. When I opened the package, there were only four cookies in the middle row. 2 ounces. THe expiration date on the package was 05 November 2019 and the lot number was KE31 1 01:58.

Nothing was wrong with the quality of the product itself - only that the package was not completely filled.

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Nick Coleman

Jun 2, 2019
0

My family is big fans of your ranch wheat thins. We eat a box or two every couple weeks. We have received our fifth box of ranch wheat thins that have been plain in a “ranch” box. Very disappointing. We buy from super target in Blaine MN.

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Jim Dodd

May 31, 2019
0

5oz instead of 16oz) and higher prices and now made in MEXICO yet!! I have eaten Grahams for some 75+ years and they used to be real grahams and not this watered down version at quadrupled prices. And graham is not even the main ingredient any longer.

I quit buying Nabisco years ago because of this, but I purchased a box today that was on a big sale just to see if they were any better. NOT!! Nabisco is in a class with pharmaceuticals now in my opinion. Jim Dodd

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Paul Williams

May 25, 2019
0

I've purchased several boxes of Vanilla wafers and they we're burnt so bad and I'm very dissatisfied.

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joanne boilard

May 23, 2019
0

I bought a box of vanilla wafers and the box was full of BURNT COOKIES. I was very disgusted. Where is the quality control? my granddaughter was very disappointed when she could not have a cookie. please make good on this disgusting purchase.

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Kim Cornett

May 22, 2019
0

I have always loved Ritz crackers but now find myself totally disgusted with the quality of the crackers recently. Sleeves of crackers that are nothing but crumbs is the norm when I purchase a box of crackers. They instantly are reduced to crumbs and I cant put anything on them.

Please consider going back to the old recipe so that I can once again enjoy your crackers.

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Richard Allington

May 18, 2019
0

I am disturbed by your company's decision to promote the argument that drag and drag queens should receive the same respect and appreciation as mothers who are raising children in your mother's day Twitter commercial and your PR team's subsequent mockery of those who were concerned. I will avoid purchasing your company's products in the future unless you issue some sort of public clarification and apology

Best Richard Allington

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Liza Streett

May 6, 2019
0

Today I bought my first and last box of Nabisco Good Thins. It states on the box that it is sold by weight rather than volume, but really, don't many shoppers expect the package to more or less reflect the quantity of the product it holds? 5 oz.

The foil bag of Good Thins would fit into a box half the size of the one it's in. I also bought a box of Triscuit Thin Crisps. ", just 4% larger than Good Thins', but the contents weigh 7 oz. That's twice as much. 00.

I feel ripped off by sneaky Nabisco.

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Angela Alvarez

May 4, 2019
0

I know it is futile to complain because I will get no results. wont be purchasing oreos, graham crackers, chip ahoy, vanilla wafer. You've upped the price. They are made in Mexico, taste like garbage, subquality . Jobs sent out of America, anerican jobs lost.

Your 2 faced sell out, CEOS, turned coats get raises on the backs of the poor who buy your products, and dont carecabout their country. Traders Hopefully enough former customers

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JOHN STONE

May 3, 2019
0

What's going on with Ritz crackers? Several boxes I've purchased the crackers crumble as soon as you open the wrapper. This has been the case for 2 to 3 years. Crackers purchased in the cracker isle at Hannaford not the reduced price isle.

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Eleanor O'Toole

May 3, 2019
0

Customer Service, I associate the brand "Nabisco" with excellent products. Not so for the bags of chips I purchased today, MAY 2 at a Walmart in Tucson, AZ. The chips are so salty as to be inedible. Throwing the entire bag away.

PRODUCT DETAILS: 7.1 oz bag of Ritz Crisp & Thins 50% Less Fat, Oven Back Original (With Creamy Onion and Sea Salt) 06NOV19AX209B4 Numbers associated with product scan bar: 44000 05041 2

Hopefully this feedback will be useful for your quality evaluation team.

Regards, Eleanor O'Toole

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Kaeyla Hyatt

Apr 27, 2019
0

I just recently had surgery and I am required to maintain a reduced fat diet. I purchased your reduced fat Nilla Wafers from Stop and Shop. I opened the package with the markings (19SEP19AZ205 23:05). The cookies were burnt!!! I have never ever seen a burnt Nilla Wafer in my life.

I know that each cookie isn't perfect but can you sell a burnt batch? 69 for a box of cookies you need to be able to enjoy them.

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Cathy Stanz

Apr 14, 2019
0

I got a box of Nabisco graham crackers today at the store, with the idea of making Lemon Ice Box Pie for Easter. What I found when I decided to have a snack today, was that the crackers were smaller, the ounces were less and now there aren't enough crackers in one packet to make the crust.

Yet they cost more than ever. Last time. I feel cheated. They look different as well. You lost a 60 year customer.

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Lisa

Apr 10, 2019
0

Got a package of family size oreos double stuffed. Opened it for the first time and every row was missing at least 3 oreos. Disappointed

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Regina Biggins

Apr 9, 2019
0

I love Honey Maid graham crackers. I just opened a package of your crackers and they honestly tasted terrible. They were not stale but they smell and taste rancid. I was unable to eat them. The date was still good and I had them stored in a cabinet where I always keep them.

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Cheryl McCarter

Apr 5, 2019
0

bought a box of Handi-Snacks Mister Salty pretzels 'n cheesy dip. 6 snack packs in box. One pack had cheese but no pretzels. one pack had cheese and only 3 pretzels. i checked the other box I bought and it was fine.

I usually buy the cheese and sticks, they are delicious.

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Suzanne Dyer

Apr 4, 2019
0

I purchased a box of Nabisco, Reduced Fat, Nilla Wafers, for snacking on a trip that my husband and I were taking. They were hard, over-cooked and burned. We ate some of them but to do so we had to dunk them in our coffee.

This is the first time I have ever had a BAD box of these wafers. I am sending this complaint to you because the store where I purchased them from (Stater Brothers) has no control over what is in the box.

I have attached a picture of the box, cookies and the code. Although it would be nice to have the box of cookies replaced, I am asking for nothing except that you might check quality control "before" these cookies are boxed, and you might be able to recall any that might still be on the shelf before you get other complaints. Thanks for listening.... Suzanne Dyer

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Hilary Bloss

Apr 4, 2019
0

I just bought a bag of Ritz Toasted Chips sour cream and onion yesterday. Just opened it and they are actually plain with no seasoning on them. I was a bit disappointed as the bag indicated Sour Cream & Onion.

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Tricia

Apr 1, 2019
0

I purchase today a pack of a Nabisco thin vanilla cookies. I brought them to share with my grand children and as they were enjoying your delicious cookies I was left with like four. So as I was eating the last two I crunched on some yellow glass.

Yes you read it right yellow glass and I still have the piece of glass and the package of cookies. So I'm very disappointed because I love Oreo cookies to death but what if one of my grandchildren would have eaten a cookie or maybe they have ingested glass I don't know.

But I know what I crunched on and it is a piece of yellow glass. Very disappointed

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Donna M

Mar 30, 2019
0

Recently purchased a package of DoubleStuf Oreo cookies. The package was only half full, seriously, and the cookies were not filled with doublestuf. They were filled like the original cookies. I've purchased these previously, from the same store, and never had a problem.

The bar code is: 44000 02854 1 if that means anything. I'd like a refund or a coupon for a replacement package. Thank you.

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Sara Bauer

Mar 25, 2019
0

I'm very un happy with these crackers when inwas younger you would get a stick to spread on the cheese on the cracker now you domt they say dip n go but ur cracker is to big for the little pocket of cheese

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Melissa Morse-Luke

Mar 22, 2019
0

For years I have bought Nabisco products. In particular, premium saltines. It is nothing for me to buy 2-3 boxes a week. For the past six months or so, I have experienced each box I get, the crackers are burnt or should I say very dark.

So I tried a different grocery store. Still the same. I then decided to give it some time thinking it may be just a bad order, etc. I'm seeing more often then not, at least half of the premium saltines I purchase are brown and taste burnt.

I hope this isn't the norm. I thought someone should know. Thank you, Missy

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Cindy casteel

Mar 11, 2019
0

I bought a box of good thins that were obviously something from the scrap pile. The crackers were all limp along with a giant glob of cracker matter. I would suggest quality control needs some supervision! I would like a full refund for this purchase.

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Jacqueline Riker

Mar 2, 2019
0

I bought a box of your original topped with sea salt premium saltine crackers and all four packages were burnt and no salt on them so I had to throw them all away brand seal number is 44000 00057

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Patrick Divan

Mar 1, 2019
0

My cracker are burnt. (See picture of cracker sitting on my box ).The whole box was overcooked to the point that they don't taste right.

I've never had burnt Nabisco Crackers in my entire life.

Thanks, Patrick

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Nancy Jones

Feb 24, 2019
0

I have purchased many boxes of Premium Crackers in my lifetime and always found them to be very good until recently. About a month ago I purchased a box and they are dark, tasteless, and hard. I am thoroughly disgusted because the price keeps going up, up, up.

I am so disappointed to know another fine company is making a very inferior product. Where is the quality and pride we all took for granted a few years ago. So sorry that Nabisco has now gone to the dark side.

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Bree Lowery

Feb 21, 2019
0

My name is Bree Lowery and I LOVE Wheat Thins crackers. The only problem is that they only come in 7 flavors!!! :0 :0 I wish that I could get them in more of a variety. Please create a new flavor if possible.

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Donna soto

Feb 19, 2019
0

Bought 2 boxes of Teddy Graham's outdoors variety and when we opened the boxes there was a horrible chemical like smell so bad we couldn't even try them

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Carol Mendonca

Feb 18, 2019
0

This is a compliment, not a complaint. I was shopping at Hannaford's grocery store on 2/18/19 at 1 pm. I wasn't able to reach a product and was looking for help. A vendor was packing the shelf with Nabisco products and noticed that I needed assistance.

We made eye contact and with a warm, friendly smile asked me if I needed assistance. When I told him that I couldn't reach a product, he immediately said "I'm sure that I can help you. He had to climb up two racks to retrieve my request and even brought the remaining product forward for the next person.

He was gracious and kind. Too many times, customers complain but forget to give credit to employees who go out of their way to lend a helping hand. I don't know his name but I can tell you he was a young man, probably in his early thirties,…

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Charlene Franklyn

Feb 16, 2019
0

I buy Oreo cookies all the time and love them but, that last three times they were not stuck together and they were cracked. I am always careful to not throw the bag around . The Golden ones double stuffed ones I’m talking about never have problem with any other ones. Not happy about this. Hope you could do something to see what the issue is,

Thank you!

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Judith Weisenritter

Feb 8, 2019
0

Bought 3 boxes of Lorna rooms cookies code 16jun19ap328 4 space 3 space 1and opened 1 put in each box and were all crumbs afraid to open the rest. Judith Weisenritter 8800 s Harlem ave #2049 Bridgeview,Illinois 60455. (773)206-1834. Thank you.

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JENNIFER

Jan 30, 2019
0

I BOUGHT A PACKAGE OF CHIPS AHOY TO SNACK ON, ON MY WAY TO WORK. UPON OPENING THEM AT WORK, THEY WERE OLD AND EXPIRED!!! VERY DISAPPOINTING!!!! I HAVE ALWAYS LOVED CHIPS AHOY AN THE LAST 2 TIMES I HAVE PURCHASED THEM THEY WERE STALE.

LOOKED AT THE PACKAGE AN THEY HAVE BEEN EXPIRED FOR ALMOST A WEEK

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Marie

Jan 30, 2019
0

The Nabisco Soda crackers have either been burnt or taste like a perfume. I have been so disappointed in the last 5 packages I have bought. All of the Snack packs have been burnt and the original size pack has a perfume taste to it.. Not happy..

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Gail B lemire

Jan 29, 2019
0

I just wanted to let you know that the cookies I got were not the same as i use to get.,the teast was not the same.I think it was over bake the cookies was was the even the same texter I have not got any of tham because for years because the price as goting ot much.last week i bought some . I am the saying the price is to much .but i would like to get what i pay for.I am on a fixet in come so this was a treat for me Hope this will come to someone attition.

Thanks for your time LEO GAIL

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Charles Neuenschwander

Jan 25, 2019
0

Every morning, we have Nabisco Honey Maid Graham Crackers with our coffee. We give a small tidbit to the dogs. For the past several months, every single box has roughly 50% broken crackers as we take them out of the box.

We thought at first it was due to rough handling by our local HEB Store, Lakeway, Tx, but the nature of the breaks is so consistent it has to be a problem at the factory. It's not a problem for us, but we keep thinking about kids trying to make smores.

The crackers (the ones that are not already broken) are very difficult to break on the perforated lines. What has happened to this mainstay of American snacks?

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Donna Wilkerson

Jan 23, 2019
0

I have bought several boxes of original crackers and all of the crackers in each of the boxes were burned. Not only are the crackers burned but they taste burned as well. I don't know what has changed in the making of the crackers but it has certainly changed the quality. I am also not sure if it is just a lot of the crackers but the number on my current box is 02JUN2019KE1306.

I will more than likely start to purchase another brand.

Thank you for taking the time to read this note.

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Mike Berrick

Jan 14, 2019
0

It Seems That It Is Impossible To Buy Containers Of Oreo Doublestuffs Without Both Cookies Being Broken. You Know How Most People Eat These Cookies. So Scraping The Cream Off The Cookie Is Impossible And Messy. I Have An Idea That Will Fix This Problem Without Retooling And Appearing To Be Conssious Of The Problem And Have Found A Fun Way To Deal With It.

I’m An Ex-Design Engineer Who Is A Fixer. I Was In The Food Industry Years Ago If You’d Like A Videoof The Problem No Problem. I Can Draw Out A Solution. If You Are Interested, Reply To My Email Or Call And Leave Message On My Cell 631-807-0982, And I Will Get Back To You. Cheers! Mike

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HAROLD Lee Wright

Jan 8, 2019
0

I just opened a box of saltines the freash stacks .I found the entire box product burned bad taste . I have never before experianced this I hope it does not happened again .The date marker said 25APR 2019KE2306.

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Belinda isler

Jan 7, 2019
0

I just wanted to let you know how disappointing that I am in your Graham crackers and bills wafers. When I was a child, they were the best in the market. They taste as if you don't care about your products anymore.

What happened to the original recipe? Name brand products was a big deal when I grew up.

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Belinda isler

Jan 7, 2019
0

I just wanted to let you know how disappointing that I am in your Graham crackers and bills wafers. When I was a child, they were the best in the market. They taste as if you don't care about your products anymore.

What happened to the original recipe? Name brand products was a big deal when I grew up.

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ernest wyant

Jan 6, 2019
0

We love the Nutter Butter sandwich cookies, but the last pack we brought was mostly single cookies with no peanut butter cream. What happened? Where is Quality Control?

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Ernest Wyant

Jan 5, 2019
0

We love your Nutter Butter peanut butter sandwich cookies but the last pack we brought only had a few sandwich cookies and the rest were single cookies with no peanut butter. Were is your Quality Control department?

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Constance Mead

Jan 3, 2019
0

I am so upset with your corporation, Mondelez. You have totally destroyed every product, of every company, you have purchased. Ritz Crackers are not recognizable, top flies off when you try the to spread to cheese' etc. on, there is no salt (important feature), no color, substandard ingredients from god knows where.

Saltines is now a ridiculous name, cause there is no salt. Stop with the sea salt, it is horrible, with no flavor. We need iodized salt! Put the salt back on on all crackers. You have totally ruined Wheat Thins.

I pay a lot more for other crackers now, but I can and do enjoy them.

Also, we need gluten, only a very, very small portion of the population are allergic to gluten. The rest of us actually need it. So many things have been altered by inferior ingredients, uninvested…

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Margaret Bernasky

Dec 28, 2018
0

Me and my fiancee are both sick so we decided to have soup and saltines , both of our family traditions. Much to our dismay the saltine crackers alwere way over cooked and left a burnt taste in our mouths

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Patricia Brooks

Dec 15, 2018
0

Ritz crackers have been my favorite for as long as I can remember, however for the past several months they have not only changed in packaging but it is impossible to spread anything on a ritz without the cracker crumbling in your hand. I am sick of crumbs and will not buy another box of nabisco ritz! Half of the sleeve is useless!!!!!

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Ann Golden

Dec 9, 2018
0

Where is the salt? I think your "Sea Salt" just falls off before it gets to my mouth. So dry, not like it used to be. Boo Hoo. Ann

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Tahany Botros

Dec 4, 2018
0

I bought two boxes chips ahoy original .when I opened I found one of the completely scrumbeled . it's not chocolate chips its like bread crumbs

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beth

Dec 2, 2018
0

I am not sure what the company has done to Chip Ahoy cookies but they are awful. They tasted doughy and lack some salt for a little taste. They taste old and stale. I usually but the Ahoy cookies but it will be awhile before I buy them again.

I don't like spending money on something that I will probably throw out. thank you beth

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