Navy Federal

NFCU breached May 2023 COVID 19 deferment and unlawfully reporting late to credit costing me thousands in lost credit and clearance

I have been waiting for a Platinum Visa card for about 3 months. You sent me my Debit but not the Platinum. How many years should I wait? for it. Thanks

I'm writing to let Navy Federal how unhappy I am with the assistance your fraud department provided. I was notified that my claim for fraudulent activity on my account was denied by the funds getting taking out of my account after I follow up with a phone call to see what was going on From May to October my claims have been denied with me not receiving any notification if I wouldn't have called to find out how my claim was progressing I would had never been informed of this decision.

In addition, I didn't receive a request for any supporting paperwork for my claim or an explanation of the decision-making process. I am quite concerned about the security of my account and the lack of openness in your claims process because I was the victim of identity theft.

Which I have mention to you…

I filed a dispute on a company called DATEMYAGE; SOL NETWORKS LIMITED, KEYA SERVICES LTD AND DBA HUNDREDS OF OTHER FAKE BUSINESS NAMES, 71 TOWER ROAD, SLIEMA SLM 1609 MALTA, 416 E 85TH ST 5A NEW YORK, NY 10028 AND SEVERAL OTHER FAKE ADDRESSES. DMA has withdrawn over $10,000 in varying amounts from my account without my authorization. Despite the evidence provided to NFCU that this company is clearly a SCAM, NFCU continues to DENY my disputes. It is OBVIOUS your investigators are NOT doing their due diligence in their efforts to find the fraud thusly siding with this SCAM company. YOU are allowing DMA to get away with stealing from THOUSANDS of people. YOU MUST DO SOMETHING IMMEDIATELY. The are not only stealing funds they are displaying FAKE PROFILES to lure people in.

I have provided so…

Recently called the customer service department for help with my Zelle account and received the worst service ever. Even down to the fact that the representative took it upon himself to access my account without verification. He only ask my name and I inform him of my name and then after that he continues to change the password of my account and as well block me from access.

I have never felt so violated in my whole life. If customer service reps are just ok to access accounts without even going through any verification steps I am afraid to even contact the customer service department. Representative name was Dominic, to just know that a company employs people that can just access your account without getting an ok or even going through the verification process and only getting my name.…

My husband is deployed to South Korea and had his debit card information stolen and used for $643 dollars. As soon as we noticed the charges, we shut off my husband's card (leaving him with no access to money) and called Navy Federal to notify them of the unauthorized activity.

Navy federal rep said that they could not do anything about this until the charges were not pending. Once the charges hit our account, I submitted a fraud claim. I then had to go to a branch have a new card printed and mail it to South Korea.

No one in their right mind would go through this enormous hassle if this was not in fact Fraud! Navy Federal denied the claim due to the card being used as well as the pin. It is really disappointing that they do not take into consideration that when soldiers are overseas…

I called in with some questions to my account and was blindly rerouted to a manager who claimed the rep was scared of me. I was very professional with the previous rep, didn’t argue with her nor did I become aggressive at any point in the conversation but I guess because I’m black the excuse was she was scared of me and she asked the manager to handle it. Wow.

I had the displeasure of speaking with one of your agents who said his name was Sam. He was very rude and not professional at all. Initially he tried to help, which turned out to be incorrect information, but as the conversation went further, he seemed agitated with me not understanding what he was saying.

That is because he doesn't listen to what the customer is saying because he thinks he is right when actually he was wrong. I wish someone could listen to this conversation that occurred at approximately 10:20 am on November 2nd.

I let 1 or 2 rude comments go by without saying anything, but by the third rude interaction occurred, i had had enough and I let him know that I don't appreciate his tone and his demeanor when speaking to me. If he took more time to learn his job instead of…

I deposited a check on Sept. 1 and was told that my check would clear after two business days. After two business days I call back and now they tell my check will now take up to five business days because security put an additional hold on it.

And now here it is the fifth business day and more run around my check has cleared but I have to wait until 12pm for processing to finish. So basically I am waiting another day and no one can fully explain why all they want to do when you call customer service is quote policies.

As a customer I am very disappointed with this bank the only reason we switched over to this bank is because my spouse is active duty military. I asked if there was anyone I could speak to higher than a supervisor with customer service I was told no and as a customer I feel…

I am in going to the police tomorrow in addition to completing Identity Theft Victim's Complaint and Affidavit for Lifelock. It seems that last fall I applied for a Navy Federal credit card and never heard back from them. In the chaos of my family relocating from Delaware to Georgia, I found that there was a credit card issued in my name from Navy Federal and it was sent to someone who lives in New York. 00.

Luckily I caught it and immediately called Navy Federal to close the account. 00 credit to my account and then reverse it to pay for the fraud. They did…

I just left the branch office in Millington Tennessee, and I was helped by an associate by the name of Nicole who had the nastiest attitude I’ve ever seen and it seem as though she didn’t want to be there. Hopefully this could be taken care of, so no other customer would have to deal with it. Thanks.

I called in about a fraud matter and Beth a customer service representative was very rude and spoke with attitude in her voice when I voiced my frustration of being told two different things. When I asked her name and told her I would be filing a complaint she continued to cut me off and speak over me while I was talking.

Very inappropriate and not very well with handling customer frustrations. I will be closing my account especially after being told my situation could not be handled after Navy federal allowed an unauthorized transaction to go through. You verify me and always stop me from making payments to bill companies but will not acknowledge the fact that I’m at loss of money because of your bank.

This site is solely operated on Chat-On-Line services and has no other system for interacting with their customers. Unfortunately this makes the 'Chat Operators' too reliant on feed-back from their customer contacts on a day to day basis. With the service I received from "Brittany" means if I do not leave a great feedback I will not receive the services I needed.

My contact with "Brittany" was not the most pleasant but not unpleasant either, she handled her job satisfactory but up until. Does the customer really receive 'NO SERVICES RENDERED' if I fail or forget to fill out a 5 minute survey at the end of a, almost 30 minutes, chat session?

This bank cut off my access to using my debit card on their own discrepancy. Now they won’t remove the hold from their agents that don’t know what their doing

NFCU is in violation of the EFTA and does not understand the laws regarding the mandatory protections afforded members/owners.

NFCU has stolen money from our account (overdrawing it 4x) despite filing both a dispute as required by their customer service agent and now, after 3 months of fighting NFCU's illegal decisions, filed it as fraud.

They still refuse to follow their zero liability policy and tell me I am being unprofessional when I get angry and read the EFTA law to them.

12 million members strong - screwing military and veterans one transaction at a time. It is time to close our accounts to find another company willing to follow federal and state banking laws that does not prey on veterans and servicemembers.

I’d give a negative 5 for the ineptness demonstrated by their customer service. Why ? u. U. but was never furnished information about HOW to agree. One phone call to them and I’m met with two different agents who had zero answers or ideas other than to TRANSFER ME to yet another agent. I protested.

I told them to figure this out and cal me back. That was not going to happen. I was told that “I” would do as told. No other option and with that they hung up on me. Rude, crude and inept staffing I WILL close the account and I will encourage others to do the same…unless they think being underserved and hung up on is cool.

I came in to the Douglasville branch at approximately 1138 just to replace my debit card. I was told that a phone call had to be made to so that. That’s never happened before. I had my old card in hand and explained that the chip was not working or the tap feature.

I was told I could not get a new card. I then left the branch and called myself. I was told there was no issue and should’ve received a card and that a note would be left on my acct to get a new card.

I went back to the branch and was told again that a call would have to be made. I’ve been sitting here basically being ignored for the last 45 mins. NFCU treats Vets as poorly as the VA does.

Addendum to being hung up on after further consideration ,this matter is darn right demoralizing while trying to get assistance to get my hardship paperwork ,I've been a member for 39 years and and father and grand father r rolling over in there graves ,Lew Cornett,lavere Neil Cornett ,It's kinda offensive because u don't get a chance to settle the important matter at hand ,Dejected 39:year member NCC .Come on guys this is disheartening

Last addendum,this is in reference to trying to get help with printing out the hard ship screen ,once again they don't give me time to explain my problem It took me several phone called to finally get the information how to send a msg for the hardship paperwork their attitudes are allof and distant ,basically it took me all day too get this resolved ,but thanks to one person in collections he simply took the time to explain the process ,

I'm a disabled vet who keeps getting hung up on by your supervisors ,I recently had a triaged situation over teeth expressed being denied for hardship,Requested paperwork for hardship twice and to no avail Need papPercent ,was trying to get help with my phone to print out screen ,He simply muddle a brush off ,then hung Didn't have time to express the vitality over this,He simply kept interrupting and then hung uperwor appeals claim v.a benefits 100

So in summary Navy federal haschaged,wasn't like that 39 years ago when Nfcu was being built to what it is today ,I believe I desecer to be treated with honor and respect and understanding My personal belief Nicholas CCorbert member since 1983

I’ve been a member with Navy Federal Credit Union for 25 years. I bank and have an auto loan with them. I’ve had my loan for 2 years and after all this time they send me an email the day before my birthday telling me they don’t have the title to my car.

They told me to call the dealership and DMV. Both told me NFCU is the lien holder and would need to request a copy from the DMV. NFCU is now trying to charge me an additional 18% on my APR when I wasn’t properly informed about the issue, not that I’m able to do anything to fix it since the title is under the name of my bank.

I had to speak to 2 different NFCU agents and the first was not helpful whatsoever. The second told me I still have to pay the increased rate even though it was the bank that didn’t do their job properly.

I don’t…

NFCU, We are existing customers of NFCU, at the end of March 2023 I applied to open a trust account for my son. The branch agent who helped me apply was very friendly, helpful and knowledgeable, taking all of our info in with the application she stated that it would take approximately 7-10 business days for the docs to be reviewed by the trust department.

As of May 2nd we hadn't heard back from NFCU regarding the application status, so yesterday I went to the Long Beach CA branch to see if there were any issues with the application. Upon arrival I was informed that they were down on staff that day and it would be approximately an hour wait before I could speak with someone.

But I was also told that I could call in to the trust department and someone there could help me. So I did. My first…

00 dollars. At first they said I had to wait ten days for it to clear and it did. I withdrew 5,000 from the account a month later I tried to withdraw funds and navy federal branch in Hawthorne they said I had to call in to verify my account.

I call the number and the woman said the clerk could have cleared me with identification. I called the next day they said my account is being closed because of fraud. They claim the business who sent the funds was not a real business.

My complaint is if the funds was fake how did they clear after the ten days that mean navy federal is liable for damages. I did not commit any wrong doing I demand my account to be open all account receivable all accounts payable and my funds to be return to my account immediately. Ucc1-308

Navy Federal mixed up my account with my son, Ben Burch Jr. Bank rep gave my son a debit card on wrong act (my act) on 4/3,cancl my card and sin withdrew 1300 from my act on 4/10. Then bank took full act from sons social security check leaving him no funds for month.

Asked bank to get funds from sons check on 1st and bank refused. Severe financial hardship due to banks actions.

Due to Navy Federal employees' lack of knowledge, I, as the customer, am being penalized for something they failed to get corrected twice. This is our first and last time doing business with this company. Their mistake is costing us as the customer $600/each month; even when they acknowledge it was their employee's error, all they could say was they are sorry, but you will have to continue to pay the extra $600/month until it is corrected.

This is a POOR example of customer service and does NOT demonstrate a picture of caring for the Veteran.

I had a fraud incident back in December where someone took a cash advance on my credit card, drained my checking account, and applied for a personal loan in my name. Back in December after I reported the fraud, the bank put the money back into my checking account, denied the loan, and reversed the cash advance.

I was told the case was closed and everything was handled. 99 dollars put on my credit card. Now, I haven't seen any of this money nor did I apply for it in the first place. Fraud department is telling me that the bank made a mistake of crediting me the initial fraudulent cash advance refund in both my credit card and checking account so the bank requested the cash advance and demands I refund them.

I did not make this mistake, the bank did, but I'm being told I have to pay for…

They refuse to answer my secure mail inquires. Three times over the last several months my questions about my accounts have gone unanswered.

00 CD with the Katy office which was advertized on line for 15 months at 5% interest which closed out March 3, 2023. My wife tried for 6 hours to open this account and we continuosly got a message that the Navy Federal site was down for maintenance, so first this Monday morning I was at the Katy office to open the account and

Kevin a representative waited on me and I explained my situation and he told me he could try and get it approved for me and it would take several days with no guarantee that I could get that rate and printed me a hard copy of the rates that I have seen many times.

00 and he said to do what I need to and I told him I would and was going to go to Shell Federal Credit Union. 00 plus with Navy Federal. can't believe that those two people could be employed by a public…

I have a income tax check at the back and they will not return it to the tax service. I do not have an account at this bank. They have held my check for almost one year.

I spoke with a representative by the name of Jacob this morning, and he was very extra with the issue at hand. I needed to arrange of credit card payment and he kept insisting that if I pay the previous balance due before the 10th, then I wouldn’t go into a double payment.

As I stated to Jacob in the beginning of our conversation, I do not have a previous balance at this moment that’s why I am setting up a payment arrangement with you guys. He then goes to say well if you can pay the $67 by the 10th then it won’t, I proceeded to cut them off and state to him again that I did not have the funds in my account.

He then states that hey, I see money in your account are you sure you can’t pay this amount? That’s when I became frustrated and stated that put this payment arrangement in place…

It has been over 5 months since my account has been locked; I am a disabled Veteran and this is disrupting my lively and has caused an increase in my depression and PTSD which I suffer from. My account was under review due to fraudulent activity I was told a decision would be made within 60days however, still o resolve to this issue.

Every time I call I get transferred because no one seems to know exactly the status of my claim. I am about to be evicted from, home and this also has had an effect on my credit due to not being able to pay bills on time.

This has taken a toll on my anxiety which I now take medication for.

Navy federal closed my checking account because I was disputing over $700 woth of overdrafts. During the pandemic they advised members that they would waive overdraft fees. What they forgot to tell me is that at there discrection they can start charging overdrafts without notice. They closed my account.

I just recently qualified for the California Middle Class Refund and unfortunately is was sent to NFCU , they deposited $700 into a savings account that they kept open without my consent. Then withdrew from my savings to pay for the supposably legal overdraft charges.

I sent them a copy of the FTB bulletin clearly stating that Middle Class Refund was not subject to garnishment, with the exception of restitution payable to victims or child, spousal and family support. They are refusing to…

NFCU took $7,000 un-authorized from my NFCU Savings Account. I had a charge off account that I was paying $50/ month on to NFCU. They stopped taking the $50 and a few months later without any phone or documentation took a $7,000 withdrawal from my savings account without a word. We needed this money to pay our back mortgage, now we are going to lose our house and we have 2 children and I have serious health conditions and NFCU could care less to help us and adamantly refuses to give the money back so I can work out a payment plan. They are a headless company.

I am going to close all our accounts and file a Chapt 7 on them for over 60K.

My Dad fought in WWII and is this any way to test a dependent of a decorated WWII Veteran.

Do not bank with this Credit Union. They will screw your over…

There's a employee at navy federal in Columbus Georgia named Stephanie that smelled like marijuana and seemed impaired I came in regarding a car loan. She came off very distant but was laughing a lot and I didn't really understand her. I was approved however I was very irritated with the service.

I’ve been with Navy FCU since 2012. I have multiple accounts with them including a mortgage. I’ve been shown they don’t care at all about their members. If you’re willing to put your customer in a financial bind that ultimately benefits the bank by causing payments already scheduled to bounce back causing penalties on both end, then they’ve never been loyal.

I’ve been going to hard for them and sending customers their way for years. It feels like a so called friend that has stabbed you in the back. I’ll be taking all of my business from them due to them putting me in a financial bind causing me not to take care of my children and putting me in the negative for their financial gain. I’m so hurt.

I refinanced my mortgage and paid off the mortgage with NFCU,, the escrow and over payment needs to get refunded back.. I called the mortgage representative tells me to fill out the form and send it back to get the funds sent back electronically.

Response I get back is because I did not do this before the account was paid off, I will have to wait 7 to 10 days. This is a poor bank. Their local employees are great, but if you have to deal with them over the phone they suck.

Their mortgage department is awful also. Took 5 months to refinance a home loan.

I like navy federal but their accounting system is very slow. It's ver difficult to know your actual balance when items don't post over the weekend and 3am on weekdays. It's caused me to have late fees, uneccary overdrafts and returns.

Please improve on the system or I will be forced to take my business elsewhere.

I have been trying to get a replacement check for my Auto loan for almost month now. I got a car before Christmas 2022, It is now Jan 19 2023. The dealership took the car back and I am now left without a car.

I called first week of Jan 2023 I was told by a representative that the check will be expedited but whenever I call the next day for an update, a different representative just tells me to call again tomorrow because the check has NOT been sent and there’s also no tracking number.

This has been going on for at least 3 weeks now? I still do not have a tracking number for the check. The dealership has been patient with me, and I have been trying to explain this situation to them but this taking so long I am worried that my dealership will just completely back off from our deal and

l…

I paid balance in full on credit card, I over paid by $130, I sent email through navy federal app, request for refund, got email back with excuse of fraud, want 3 signature, photo, and letter, shouldn't have go through this for over payment. Law states once request is made, bank havec7 business day to send refund.

It’s extremely frustrating when a bank moves money automatically out of your account to pay there loans without authorization from the costumer.. once you feel the problem has been resolve they do it again causing other issues on your account.

II’ve been with NFCU for a long time. It’s now time to take my business elsewhere.

A check I deposited for $5,000 was made available to me this morning. Then the funds were removed 12 hours later, overdrafting my account $1300! I'm moving from Georgia to Hawaii in 10 days, I can't have my debit card declining during travel.

I called to understand the issue two nights in a row and was met with the most hostile group of people that would set any veterans PTSD off. My issue was not resolved and I received no answer as to why this is happening over a valid $,5000 check from my father for my birthday.

There is something seriously going wrong at that work environment as it seems the bulk of management hates their job. I'm almost afraid to call ever again because they were so intimidating. I felt like I had done something wrong.

I'll definitely be contacting the CEO.…

A customer is using personal information to scam me, he is driving a black Cadillac in the mesquite, tx let mesquite police know about the situation. Please and thank-you. This person is not working at all, and have been stalking me since last year tell this leave me alone or I will report him to the fbi for federal investigation.

October 25, 2022-I made a mistake and paid BGE in the amoung of $2,571.00 using my credit card ending 0367. Realizing I made a mistakes, I immediately transferred $3,000.00 from my saving account ending 1061 to cover the charge made October 25, 2022, the same evening. I didnot intententionaly made the mistake an error on my part both transactions occurred October 25, 2022. However, transferring $3,000, was suppose to pay BGE $2,571.00 a mistake by me.

On 26 October, 2022, traveling (car) to Georgia, I did not recheck my account. I remained in Georgia from 26 Oct 2022 to 16 November 2022 at which time.

11/12/2022 11/08/2022, I inquired BGE payment had not been paid. I infomrd them to pay this bill immediately.

December 01, 2022, I asked a general question pretaining to Interest free…

Hello , My name is Jacqueline , I am employed by Aimee and Katherine Fisher. I am there live in caregiver. I have been having issues with Curtis. Harris, he works out of your. Springfield, Virginia office. He has been acting as a Aimmee. Fishers agent.

5 years ago, I had to submit my credentials and my contract to Curtis Harris. Curtis said that we would take a look at the contract again in six months. And we did and I have been working for them for them from 06/17/2020.

I have both contracts at this time. I could not find the second contract because of the move with the Fisher’s. And I still can’t find it. So when the state of Florida came in to do an investigation which was not warranted.

My patient had brain surgery and went into a rehab center. Which left a lot to be desired. They…

My son and I went to INQUIRE for a mortgage loan at the Navy Federal Credit Union, Mira Mesa, San Diego, CA this month, Dec 2022. Although, we were just inquiring about their mortgage loan programs, their mortgage loan personnel, Farrah pulled out my son's credit report rating without his knowledge. This woman is not fully trained on her job to be pulling out someones credit report rating without authorization.

On the 18th of December,2022 I canceled my Visa check card because I misplaced it. I called Mavy Federal, talked to a representative and stated I needed to cancel and reorder a new card. The representative was clear and stated he did so.

The next few days I received a Visa Platinum card! I called back to complain that they expedited the wrong card! 00 charge. On the 24th of December I received my Cucard!! UNSAT!!! Two strikes!! I called for the third time to order my Visa check card!!!!!!

Your service in this matter is very displeasing!! I’m not happy nor satisfied with the efforts off your representative in this matter. Your call conversations are recorded correct? Your employee foul up are hindering me from doing daily simple work and it’s so uncalled for.

I made it clear what I…

You used to let us have 225 upfront on a check. I went to the bank on Saturday it was for 500 they will not release anything until Tuesday. I am left with no groceries and no gas. No one cares just wait until Tuesday.

You already know it’s a good check everything is ran electronically you are making me wait for what reason??? I am extremely upset. My whole weekend is wasted because you won’t release anything.

I am so fed up with thisbank. They put me on hold for more than 30 min. Then ask so many questions and delay at every question I have for them. Then leads to more questions. Why can’t I get the customer service I need especially now that I’m tired and need to finish my business.

This is so upsetting I’m beyond upset. Please answer your phone, complete the transaction and don’t hang up on me.

The white women are kind and polite and try to meet the customers needs.