Navy Federal

I am always being put on hold on the phone when I call NFCU. Please do something about your short staff and hire more people.

The member service I spoke in the phone today had the worst customer service. We don't deserved to feel unvalued. Very disappointing with Navy Federal.

I’m being punished for fraud on my acct. they revoked my debit cards w/o a word on VETERANS day. My husband is deployed. My son has rsv. I have no way to get meds or gas. All my bills are connected to my debit cards.

Annnd I can’t even Zelle MY money to another institution. They think sending a letter in the mail after the fact is an appropriate notification process. There were no prior warnings or indications that this would happen. It’s complete and utter bullshit.

Taking my business elsewhere to people who don’t hold your money hostage. Stars would literally be negative if possible.

I've been with Navy Federal for almost 9 years I've had up to two credit cards I've had excellent payment history yes I cussed your people out several days in a row using bad language you deserved it I've talked to many many other veterans at the VA hospital we're all fed up with these 30 minute hold time 20 minutes whole time then when you finally get to a department you talk to them for 10 minutes they say you called the wrong department get some live operators where I can be transferred properly and

not wait all night now I have a recent fraud investigation Navy sent me a text last Sunday night somebody stole my debit card and cash advance 1200 I don't care I don't care if I'm not allowed ever called are going to Branch again I want my money back and I want to throw investigation of…

Calle Navy your customer service dept ref. to my credit card expedited, and not receiving it after 3 days. I waited 30 minutes to be connected to a rep. After I explained my situation I was put on another brief hold for at least 20 minutes or more can look at time I waited for your representative, and finally I was able to talk to a supervisor, Eladgia (sorry if I misspelled the name),who after I talk to him for more than 30 minutes, that and

the end of our conversation that he was a Supervisor and that he did everything he could. I requested to be referred to a higher supervisor, and he told me in a few words He Was The Final answer. And he NEVER provided the next point of contact to raise my CONCERNS.

It’s SAD that I was not treated with The RESPECT that I and All those that have Proudly…

Hello I called navy federal on date October 30 2022 @ 8:30am for 20mins and spoke with an operator who didn’t announce her name. She was hostile, rude, disrespectful and plain out distasteful. I asked for help and further elaboration but she kept repeating the same exact words and voice grew louder with a smart tone each time she repeated herself. Very dissatisfied!

Customer service representatives should be trained to understand, help and if members do not understand something to help them understand as much as possible. This woman was entirely unreasonable and overwhelmed me little did she know I have learning disabilities and needed help understanding what she was saying !

Further elaboration or at least told a different way but she refused to say it any other way ! Horrible…

00 worth the charges. On edition she and someone else created a fraudulent check and took it to a NFCU branch and deposited it into her NFCU account that I did open and am primary on. When I saw this I immediately contacted NFCU to let them know that I was sure that that check was no good as she would have no way to have that type of money except what she stole from me through Navy Federal and

also Wells Fargo another bank of mine that she stole the debit card but. I had Navy Federal immediately faxed me up or email me a picture of the check as soon as I saw it I knew it was bogus from the beginning.

I explained to them how I knew and I did it multiple times so there is multiple notes. So while this is going on like I said she had debit cards and ran up bills while I had to close…

Good am. In stating my complaint let it be known that I have nothing personal against anyone, want to keep it that way. At the end of May, I applied for a heloc of $25000. Because of my good credit, I was PREAPPROVED.

I was told because of a waiting list, it would take until September. I never have of waiting list before but I went ahead and persued the loan. I was assigned Tequana Young. Her manager is Lilly Vasudevan. During the application process I diligently provided all the info she requested.

On my off days I made it my priority. The more I worked with her, the increase in requirements I had to endure.

Finally I got to closing but because I am with an hoa, there was more documents I had to send, plus the hoa had to send. Supposedly the Hoa made final contact with Tequana last…

I was a true Navy Federal Advocate I HIGHLY recommended Navy Federal to anyone that inquired about a Credit Union. My husband and myself went in the branch in Kingsland bc I needed to make a payment on my loan that was in his name.

00 and a payment for the current month the lady that helped was very pleasant she asked did we still want the automatic payment to come out on October 14,2022 we said no because we are all caught up. She explained she just needed to ask for clarity.

00 I called Customer Service got a really helpful person name Miranda she walked me through everything we got disconnected she call me back. She also told me the payment had not posted to an account yet she would call me back on Saturday and she did.

00 is a lot . Can I please get a resolution bc I don’t want to…

I was scammed and should not be punished. I had no wrong doing.

Magda at Navy Federal's Heritage Oaks branch is rude and condescending. We went to open a new IRA for a rollover and not sure what just happened. She talked down to us and acted as if we were stupid. We did not open the IRA because at the point that she decided to actually do it we have lost faith in her ability and Navy Federal.

This is the second time we've had an issue with Magda. The last time was a dispute on a credit card. I will never go back to that branch again because of this one person! She makes them all look bad!

I'm headed to Pen Credit Union to take care of the business Navy Federal just lost.

I have been locked out of my digital account after not logging into it in after two days. UNACCEPTABLE. I have been on a voice machine waiting for a representative for 24 minutes then the phone just hung up…. On a Sunday. I’m so upset.

Do not touch my account ever! I took all of my money out of navy federal because of stuff like this happening sporadically. I cannot deal with this. Ever since I took my money out the clerk discriminates me every single time I come in to receive my direct deposit that is currently still coming to my account.

She always gives me such a hard time and asks me why I’m taking the money out when it’s none of her business. Why bank if I can’t keep my private information private???

TO WHOMEVER THIS MAY CONCERN : your customer service is TERRIBLE and NON- EXISTENT. I AM THE ACCOUNT HOLDER AND IF ANYBODY FEOM NAVY FEDERAL TOUCHES OR STEALS OR RWMOVE ANY OF MY FUNDS OUT OF ANY OF MY ACCOUNTS I WILL FILE A LAW SUIT AGAINST NAVY FEDERAL FOR FRAUD AND UNAUTHORIZED TRANSACTIONS WITHOUT MY WRITTEN CONSENT.

I filed THIS COMPLAINT WITH BETTER BUSINESS BUREAU, my ATTORNEY GENERAL AND MY GOVERNOR AND FDIC SO NAVY FEDERAL THIS IS SERVING YOU IN WRITING AS A FAIR WARNING ! HAVE CEO CALL ME AND ALL REPS I DEALT WITH ARW TOTALLY INCOMPETENT, UNEDUCATED, RUDE AND TOTALLY USELESS. CARMELA DEFALCO 910-554-9534

Navy Federal is the worst bank anybody could bank with I've had fraud on my account several times instead of them doing their job and investigating they took my debt card and said. Suspended for a year and fraud didn't occur I'm not financially stable s single mother struggling from pay check to pay check and they take my money for a joke

00 to an International country. I preceded with this action as t NFCU in Chandler, AZ. I noticed the banker had mistakenly left a few numbers out and I corrected the error verbally. She sai, “ okay, I am making the change now.

So when she handed my paperwork I noticed she wrote the missing numbers on the page in ink. The money was never received. This because after having another agent check the IBAN number it appears she took some numbers out and added others in. 00.

The receiver advised we wait as well as NFCU because their was holidays in both countries. I have called the bank so many times and eventually ended up talking to the manager of operations. I explained my story to him and another bad mistake that NFCU had made on my account charging twice for a cashiers check for my rent…

My complaint is I got scammed out of a lot of money starting from late last year to the beginning of this year. From the looks of it Navy Federal hasn't cooperated with the agency I reached out to for help.

Hopefully this rebuttal letter that the agency sent me will have Navy Federal cooperate with them. All that I ask is for Navy Federal to look at my situation and move forward with my case from there.

I would give them a zero if I could. Who locks an account over the weekend with no one to speak with due to possible fraud that has not occurred. I will be contacting the CEO on how horrible this banking institution is ran.

Don’t ever use the reward card that give you a Walmart card. Anyone can steal it in the mail. They don’t track who registers the card. WARNING. DONT USE IT. NFCU will Not protect you

When i asked to speak with a manager i was transfered to a Matt that would not provide me with any information other than some script that he sticks to. I asked to speak to underwriter that looked at my loan i was told they do not talk to anyone, then asked for his supervisor and was denied to talk to them as well. The way he talked down to me was very upsetting and i am not satisfifed at all with my experience.

To whom it may concern,

Please be advised that I have been scammed by a fraudulent company and the payments were authorized and proceeded by your organization. I have attached my complaint letter for your reference, I ask you to treat this matter seriously.

They are so lacking in customer service that it's insulting to someone who has worked in call centers for many years and actually been held to a competent standard. They truly do not care and clearly aren't trained at all, as even the managers are completely lacking in a single iota if customer service skills and how to handle a conversation with a client. Will not be trusting them with our money anymore after too many mess ups and lack of any competency from customer service, refusal to take responsibility.

I applied for a home loan which I wanted to refinance through navy federal. The process has been ongoing for 5 months, at first i was promised one quote via my goad faith estimate of closing costs $13,096 on 7/6/2022 then when I asked for a revised estimate i was quoted a new good faith estimate in the amount of $16,936.

This is an abusive and deceptive loan practice. which I think is unfair and I ask navy federal to honor their orignal estimate.

Second I was given a loan deadline of 8/22 but the loan processor and title company that I am assigned to work with are very unresponsive, they are out of office every friday with no coverage and when i get someone on the phone they are nasty and offer no assistance when it comes to answering my questions or informing me of my rights so I got an…

Navy Federal has expressed sexism and has refused to properly take a complaint and disconnected the call when I asked to make a complaint.

I had noticed at the first of the year that several thousand dollars had been taken off of my cash advance on my NFCU credit card. I contacted the local branch and to find out what was going on. We went in to the local branch and went thru the charges with NFCU and they told us that they would do an investigation and they would determine what to do after the investigation.

After a couple of weeks, we were contacted and went back in at the local branch. They asked us to sign some paperwork and that they they had found out whoever hacked the account to get the cash advance. We signed the paperwork and we were told that everything was taken care of and they would not need us for this issue any longer.

I paid of the amount on the card that we owed and continued to use the card. 00 with no…

I've been banking with NFCU for over forty plus years, No problems at all. Here recently (last two years) I can't believe that some of your employees have jobs, I've heard some of the rudest comments. My uncle worked @ Bank of New York he fired people all the time for improper customer service etiquette.

My fiancé and I visited a local navy federal branch in Glen Burnie, MD today. This was our first and last time using this branch. We went in simply for help resolving issues regarding the title/lien of my car. I have been a military member with Navy Federal for over a decade now and have never experienced such poor customer service and treatment like I have experienced today.

A young lady by the name of Mika was so blatantly rude during our entire encounter. We were not able to get what we needed resolved, no questions were answered, nor was anything explained even after voicing that we still didn’t understand the process or what needed to be done on our end.

She was short, snappy, and condescending when speaking. She even went as far as cutting my fiancé off when she tried explaining…

Staff are disrespectful rude and constantly lie provide false and misleading information and there's not provide support to their customers when caught up in a situation that a customer refuses to let go regarding their money and access to it rather than addressing the issue the staff on the phone hang up when requesting speak with the supervisor it's a process and half the time it's denied or you're hung up on when you have an issue with a supervisor and request to speak with somebody else you are denied

Have been trying for 4 months to get card statements to correctly fill out statement of forgery for credit card..Following people at Navy Federal were to send statements Jiar and Jacob in Fraud Dept, Troy Account Services,Kimberly Credit Card Services,Kady at 888-842-6328,BrandonCollections As of 7/19/2022 have not received any statements yet on 6/3/2022 you took 667.86 from account even though Fraud Case should be still open.

I had fraud on checking account so I had my checking account changed at Navy Federal branch here in Jacksonville Fl. Once completing at branch I was told to call 888-842-6328 and ask for security. On July 7,2022 around 9:30am I called was put on hold for security department no response over hour, Called July 8,2022 at 9:10 am on holded once again over hour.

None of your Employees know how to rectify this issue. Please help! Need debit card & change username & password Thank you Robert Sloan

I requested a wire transfer. org I did this June 26, waited 48 hours to no response. When I called on the 28 Jun they said the ID copy was blurry to resubmit. I did and I have since then been left on 2 hour phone hold waiting for security to verify me.

Everytime I hold the call drops after 2 hours. My online account has also been blocked to where I cannot even pay my bills. Am active duty service member stationed overseas with no access to a Navy federal credit union branch. Is this normal?

This has been ongoing for the past 3 days. When I finally called again after 6hours hold then asked me to resubmit request in writing to the same email. Which I did. Again no…

Racist! Worse experience ever dealing with them lately. Rude people taking calls long hold times to be transferred to someone not knowing what you’re calling about. Take your money and go elsewhere

I’m am extremely hurt and disrespected. Tonya one of navy federal’s supervisors clearly has the WRONG roll. How could you laugh at a customers frustration? How could you hang up in my face and refuse to transfer me after I felt disrespected.

Navy federal is supposed to value customers not straight up disrespect them especially if i didn’t say anything rude just explaining my frustrations!

NFCU Credit Card Fraud Department through professional neglect has failed to respond to our Credit Card Fraud complaint for reimbursement. We were mistakenly charged by a motel (Comfort Inn Suites) whose General Manager agreed was a mistake (in formal writing). When all the evidence was presented to the NFCU Fraud Department, they simply elected not to support us, a faithful 32-year customer (despite the fact the vendor formally asked that NFCU process a "charge-back"). This is a terrible example of poor customer service and care. To top it off, the NFCU Fraud Department will not place us in direct contact with their chain of command.

All applicable evidence has been submitted to the NFCU Fraud Department (to include the NFCU Fraud Department admission of mistake and willingness to make…

Money was taken out of account to pay for a loan that I already paid off.Been over a month long now and money has not been put back in my account.Talked to different Navy Federal employees and all give me different run around.No knowledgeable person to talk to.

The representative was unwilling to take a payment for my mortgage because my voice was not of a female.

However, all required information was verified and provided without any problem. It is inexplicable how in this day someone is telling you that they will not take a payment because of how your voice sounds. This is unacceptable and both representatives I spoke to in my opinion broke the law and are making my payment delinquent.

I am owed an apology from a representative of Navy Federal.

I normally use my passport as Identification, and had used it when having notary done on court documents. I had to turn my passport in to get a visa to travel overseas. Same Notary refused to notarize my instrument despite my explanation or other job id or pictorial Copy of the passport.

As soon as i get my passport back I'm closing my account. I'm sure i can't close my account without an id.

I have filed a claim over 2 months ago and there has been no updates and no has contacted me. I was told it would take 3 weeks and not its over 2 months. Someone needs to contact me about this claim.

My Navy Federal Credit Union account was overdrawn when the childcare tax credits were being issued earlier this year. Navy Federal took it upon themselves to add money to our account to make our balance positive before the credit was added.

They were not given permission to do this, and in fact when they did this for an earlier stimulus check that was distributed, we contacted the bank and asked them to stop doing this. They refunded us for money that was deducted from our account to cover the cost of the money that had been added without our permission.

After this first incident, our further requests to stop this "service" were ignored and Navy Federal continued to do this every time that a child care credit was issued. 33 was added to our account without our permission. The bank was…

hi, I was a customer for about 5 years. Over the years I have had some fradulent activity on my debit card. 95. I am a Senior who has pretty much been bedridden for the last few months. I lost my car two years ago, I was having a stroke and left my car running while I went inside my new job.

After that I fell and was told I was having a few more stroke episodes. Anyway after the fraud dapt called me I told them it wasn't me. 10 comes out of my account monthly and I didn't want to lose that.

Also since the strokes, I have problems with passwords, etc because my memory has been affected. But the rep told me she had to cancel the card and send me a new one. I objected but she said it wasn't my fault just wait a few days and she'd FedEx the card.

It came, I paid April's phone bill! I called…

I PCSd from Germany to Missouri in April 2021. Our 2019 Audi arrived in the summer and I registered the car once I had the title from NFCU. I had to submit the title to the local DMV who in turn had to sent it to the main DMV a couple of hours away from my residence.

Missouri was hit hard by COVID and I have been unable to retrieve the title to send to NFCU. 2 % to 15 plus %. I did and will continue to do everything in my power to get you the title but I'm just shocked as a valued member of NFCU for 35 plus years.

I will take my business elsewhere and I know it will have zero impact financially on NFCU. I just cannot believe that I was treated in such a dismissive way after serving the US Government for 35 plus years. NFCU should be ashamed on how they treat military veterans.

My brother, Harry Rogers and I, Floyd Rogers, attempted to cash a check made payable to our brother, Author Rogers, on March 14, 2022. Author Rogers is hospitalized due to having several strokes. Harry Rogers has a Kentucky General Power of Attorney to cash checks, sell personal and real property, make decisions, etc for Author Rogers.

Both Harry and I have accounts at Navy Federal Credit Union. A copy of the POA was provided to the Credit Union. We were told that the Credit Union could not cash the check but an account could be opened up in our brother's name even though he was not an eligible Credit Union member.

We were even willing to let the funds stay on deposit at the Credit Union until the check cleared. I personally have over $250,000 at the Credit Union and have been happy with…

So, evidently, Navy Federal Customer Service has deprecated to a similar or even lower level than companies like USAA, COMCAST or similar. Not good and very low.

I've been with NFCU for more than 25 years and this is the first time that in such a short time I experience many issues with their mobile app and absolutely no support is provided through the online number. No way to get a "ticket number" for tracking purposes and clearly no way to move forward requiring customers to go physically to a branch.

I even got away from USAA due to the same poor customer service.

I can only ask myself then, why is the mobile capability offered if it will not work when the customer needs them?

Please also note that customer service agents identified as Kimberly, Tiffany and later supervisor…

I spoke with loan officer Katherine Mandzak, We talked about the application process and my financial situation. Katherine mislead me into completing the application she never again had a conversation after I reached out to her several times. Once I caught up up with her she was very unprofessional because I'm african american she had a nasty attitude and out right race played a part in my application with navy federal.

I was contacted by Charlotte Leigh from navy federal she also just white washed the situation. I will make it know to african americans if they do business with navy federal avoid Katherine Manzak and Charlotte Leigh because racism is very much alive at navy federal.

I live in columbus ga and they only have two locations. It never fails when I come to the teller machines they are ALWAYS broken and not working. I am currently waiting in this line for the last 35 minutes just to use the one teller machine that is available. Ridiculous!!

My daughters vehicle was repossessed on a Monday night for being 2 months behind in payment. I promptly paid all fees Tues morning & was sent to 2 other 3rd party companies. We had an altercation with the Tow lady & she refused to release our vehicle to us.

Navy Federal said she can take it to auction 2 days later for us to pick up. Unacceptable! 3 days later no vehicle. Repo dept would never let us speak to a supervisor & just allowed this tow agent to control our vehicle, unacceptable!

My daughter has missed work we have went w/ out a vehicle for 4days when we did our part & paid up to date plus fees. The lack of assistance from navy federal has been unfair, disrespectful & rude from some in that dept.

they did nothing to help us get our vehicle back. The disregard for their members…

Disappointing. I am a single mom doing it all on my own and order school clothes for my son with which the place I ordered it from duplicated the order. They refused to correct it. It was a $600 order.

When I got it, I sent it back right away and notified Navy Federal. The store revived the order, but I did not get the refund. I sent all of the information to Navy Federal, pdf copies of everything. I don’t have the merchandise.

I am not going to be out $600. Three months later, Navy Federal still will not help me. I even gave them proof the order was revived on the vendor’s end. I have always spoken highly of my bank ever since I was young. I feel heartbroken.

And $600 is a lot before the holidays. I regret switching my car loan over to them now. I’m angry because I feel hurt that they…

HI, is it a crime to speak English with a heavy accent? it seems it is because today I run into all the asswholes that work for your bank. Zero respect from them. My crime: I bought a treadmill machine at Falabella in Bogota, Colombia. I did talk two-four of your employees and 2 treated me like shit. My Platinum Visa card got blocked here in Colombia. I can not buy the treadmill machine thanks to your employees. To make matters worst, I got this: Make Request in Person or in Writing We're sorry we couldn't help you today. Your request can be submitted in writing or with an appropriate ID at one of our Navy Federal branches.

Written requests can be submitted by mail to Navy Federal, P.O. Box 3000, Merrifield, VA 22119-3000. If your request is sent via express or overnight delivery, send it…

Below is an attachment of what two female NAVY CREDIT UNION FEMALES did to me. Refused to wire 25K from my checking. Read below for more information. I want them held accountable. I’m furious. (DISCRIMINATION)

I have been trying to set up a biz acct. Lori, Karen and everyone on the biz side refuse to set this up on the grounds that it is "high risk," yet, I was able to have a personal acct w/ them and do it anyway.

) When I asked them why I was able to connect my PERSONAL acct to a brokerage acct, Lori told me, "You can do whatever you want with it," but not with a biz acct to do the same thing? No one there understands the concept of day trading. They have not asked.

I've been accused of trading bitcoin, being a brokerage firm (and all other kinds of terminology that these bankers don't know) to justify denying me this biz acct. I literally had to go online, Google what a broker was and read it to the supervisor…

I’ve been a member for years and I’m still not qualified for a small personal loan. I called to find out why and file a complaint only to have the Customer Service rep Nathan to laugh on the other end of the phone. Yes!

I’m pissed with the service I received from Navy Federal. I’m now looking for a more professional bank that have a more professional people.