Phone I have was paid for and unlocked when I started using Net 10 service. I bought a new phone and went with another Company. I need my old phone unlocked and they refused too. Customer service hung up on me and won't let me talk to anyone else about this.
I was told that I would receive a replacement phone in July 2023. I was told that a phone was shipped and delivered; I never received a phone. I completed a claim with Fed Ex. Requested another phone. 2 times I have told reps that phone did not have to be same phone.
Damaged phone mailed in July. Almost 2 months no phone.
They have terrible bad customer service they are expensive they are bad people they are not caring about the customer
Costumer Service sucks! They transferred us 4 times and all they said is I will be transferred to a higher department and does not give the reason why can't they do it? They 2 of them just hangs up and they do not give their name also.
Why are they hiring people that doesn't know how to do their job?
You keep turning off my phone like every two days and I have to keep paying the bill again. Please stop turning my phone off after bill has been paid.
This company is full of thieves.I ordered a new phone on a existing working number.Ehen I tried activate it they have closed my account so I can't change any personal info.It is called theft and I am having charges removed from bank card.This is the worst place you could order a phone at.Those who steal in the name of are called Satanist.Darkness waits for these fools
It is literally impossible to buy data i’ve tried entering my account password and nothing i’ve tried calling a representative that was useless i’ve tried the text automatic feature didn’t work i’ve tried changing my account password and the link was never sent what am i supposed to do? i’ve done everything and exhausted every option and i have to deal with this until next month?
this is ridiculous and i will buy a new phone plan the way their websites and “help” features are designed like crap because it feels like no one wants to help you why can’t i just get a person on the phone without going through a bunch of crap this is one of the most frustrating things i have experienced
You are blocking VPN traffic to your website. I will NOT connect to ANY website with out my security software including VPN being active. If I cannot connect to your website I cannot pay my bill and I will be FORCED to go to another provider.
Also your chat and phone support employees would NOT transfer me to a supervisor or someone who could help or answer questions. They lacked the knowledge and ability to help me.
This company is part of a monopoly of Verizon.They are part of a deadly evil called SATANISM.I ordered a new phone they make excuses trying to verify you.They even lie when you tell them the old calls you made they can't find them.The idea is to frustrate you then you switch to Verizon which they own as well.I had my pin my account password you can't change personal info.They will lie and say they sent a verification code to e mail but never do.Basically Net 10 is serving Satan and gone to hell.
net 10 will not cancel a order and will not ship the item so that it can be returned
THEY HANG UP ON YOU ALL THE TIME!!!!!!
I have been a customer of almost 10 years now. My plan was grandfathered into the new system under the stipulation that I remain on auto pay and don't miss a payment. My phone was shut off this month for absolutely no reason.
Same creditcard I have used for YEARS, no issues at all. No issues with the card (I have used it) AND called the bank to find out that no charge was even attempted by net10 for this month yet they said my card wouldn't go through for some RANDOM reason SUDDENLY my payment doesn't work.
Well I checked and it doees work and in fact net10 didn't even attempt a charge. Customer service was rude, gave little help and ultimately told e the problem was on my end and I needed to call the bank.
Funny enough I just used my card online and it worked fine. I am done with this…
I had an issue with my data going from unlimited to 6gb. I had to opt into the ACP program and was told it could take 7-10 days to enroll. My data came back on on Friday but went off on Sunday.
I called to see why and had the most unacceptable treatment by the agent I spoke to. He told me it won't be on until next month and if I wanted it on sooner I have to pay. I told him I can't afford it hence why I'm in the program to begin with.
He then very rudely stated that I should be grateful to have a free phone at all, and how people "like me" are always looking for free rides and so on. I asked to talk to his manager and he said he is the manager.
I asked to talk to his supervisor because of the way he has treated me and he laughed and said he is the owner and if I want to complain to hang…
I've been trying to pay my bill for 3 days been charged 4 different times and my phone won't even let me call customer service I wait on hold for hours and then just get hung up on
We have lost our phone service...we had better NOT have an emergency at this time with no phones...
I purchased a phone with a plan. It didn't take long before the phone wouldn't charge. Contacting the company, I was informed to return the phone for a replacement. (within warranty) Now it has been almost 2 months and I still don't have a replacement.
I have been charged for service for a phone I do not have. Every week I contact the company and every time I am told the warehouse hasn't sent it. When will someone actually do their job.
Upon reading bank statement a deduction taken out Sept 2022 for $32 or 33 dollars. I DON'T HAVE NET TEN OR SERVICE. I WAS on phone with rep for 17 min THEN she trans me to refund dept. BEKIUZ I couldn't validate phone ....
she couldn't help me EITHER... BUT yet my bank info is in net ten system. WHY IS THAT OK ? BANK. I DID BANK SAID CALL NET TEN. IM A YO YO . CAN U REFUND MY MONEY PLEEZ
Last week I was testing to transfer my old number 412 505-0515 to another company after five or more years with your company because I was tired paying over thirty dollars or more for next service. I was offered a small monthly fee through another company.
Before going through the process I called before hand , I was told it would not be a problem and at no extra cost to transfer the number. Needless to say I said okay fine and went forward to do this process the following day.
I was told that I had to buy another card in order to cancel my account phone number in order to keep the number . Why should I do this when I be been told it wouldn’t be a hassle.
I ask again why is this van be it’s not right and should not have to do this . The operator has said over Again. I have requested to…
I was promised an update phone nearly a month ago and I paid 20.00 for activation. I've seen neither phone nor my money back. Alfred Simmons Jr.
I have contacted your technical support team. 5 times last week. In informed them my cell phone will only receive calls. No other feature will work. In they refused to reboot phone. In get whoever is hacking phone off. I believe it is a third party rep. I am communicating with.
My phone will not turn off. Net 10 sent this off to I without my permission. In also activated without my permission. In stole all my photos, and recordings. In need in a lawsuit case.
I have not been able to use either my hotspot or Bluetooth teathering for a week and a half now. I have spent over 7 hours on the phone with about 13 different people. Their first response was my bill needed to be paid (even though it wasn't yet due).
Bill was paid and the problem continued. I waited over 3 hours 1 day for a callback that I never got. IT WAS NET 10 CALLING ME BACK ONLY TO PULL THIS CRAP AND HANG UP ON ME. On one of those 3 occasions I was on hold for over 15 minutes before being hung up on.
On at least 2 occasions I asked to speak to a manager AND WAS TOLD NO. Then finally the latest thing they've tried to tell me is that I need to purchase a new sim card because mine doesn't match up with my phone.
My issue with that is THEY SENT ME THE SIM CARD WHEN THEY SWAPPED OVER…
NET10 has again stolen 10,000 minutes. This has been a problem since 3/2022. It was supposedly fixed in 6/2022, but returned in 7/2022. In the last 3 days,I have spoken to 9 different persons and wasted at least 10 hours on the phone and the problem has yet to be resolved.
There has to be legal action against such flagrant theft.
Custome service Kyle locked my phone viciously shut my service off insisted that this Verizon Sims would work on my phone that is not compatible I just had to wait six hours I was not happy about it she was extremely rude I asked for a supervisor she said no I was a palled she shut my service off and paid automatically my service was good till the 23rd and she has shut me off for four days now and locked my phone the company is telling me that they contacted Apple and
AT&T locked my phone I’ve been a customer of net 10 for three years nobody had a lock on my phone until KYLE got disrespectful and locked my phone Apple states they would never give any information on my phone without my consent Apple took over my phone and told me exactly where net 10 has got me locked I’m filing a…
bought phone after initial one failed, 310 382 7635. called, was told to send it back with emailed ups call label, sent phone back, was told that when you received phone it would be 3-5 business days before i would receive replacement. here it is 3 weeks later and still haven't gotten phone. been calling and calling and calling, and calling, being on hold for 30 -40 minutes with each time i was, being transfered , and some times the phone i was calling on would say call was lost, and i would have to start all over again, this happened at least 3 times.
i gave my email on the very first call to inquire about what to do as phone was bad, I was able to call on my phone using 611, as it had some battery left, the problem with it was that I couldn't get it to charge, so my initial first call…
I have been a customer with Net 10 since 2007, and up until last year, had nothing but good experience and praise for the excellent service over the years, even during times when necessary service was "upgraded" and phones had to be changed to newer models. It's now quite obvious that since the take-over of Net 10 to another company, the customer service is terrible, and advertised promises such as minutes “rollover” are untrue.
Even though my service was fine, I had been contacted by Net 10 during last year, stating that I needed to upgrade to a 4G compatible phone as mine was an older model. I had always been purchasing physical 300 minute, 60 day service cards, but then began noticing issues.
Adding minutes became more problematic, and every time I had to call the Technical Support to…
Unresolved and unanswered consumer issues with Net 10 Wireless, with de-activated phone and phone service; failure to deliver replacement free phone due to 3G disconnection and de-activation (prematurely); abandonment of customers with prepaid wireless service and prepaid phone minutes.
Also, poor unresponsive and non-helpful customer "care" and customer services to address and resolve all consumer and customer issues and problems with services provided by this company. It is in essence, customer "NO" service with ineffective problem solving and problem resolution.
More issues to all of this with Net 10. I can NOT recommend this company or its services to anyone, going forward.
My prepaid phone is shut off / shut down and has been shut down for 6+ days! Yet, my phone is a prepaid phone with prepaid minutes and service valid to 12/29/2022! That date hasn't yet arrived. My phone is an older 3G phone; however, it (phone services) shouldn't have been shut down or shut off!
A replacement cost- free phone was allegedly ordered but not received. I am unable to get customer service to help me, with attempts to reach a human being very challenging. I need my current phone re-activated at once!
Also, I need a replacement phone at once, to replace my older phone. This effort has been futile thus far! I tried to resolve the problem two days ago, and got transferred elsewhere, waiting for someone to pickup in 2-3 minutes, as stated in a recording.
NO one picked up to take my…
Well since Net10 is owned by Tracfone I have decided to post here as well as several other sites, I was a customer of Net10 for the past 12 years and recently around January of 2022 Net10/Tracfone made changes to their network as most carriers have going to the Volte standard.
We received a notification from Net10/Tracfone telling us that in February our phones would no longer work with their network and we would have to purchase new phones, we found this odd as the phones were Galaxy S9+ 2019 and were unlocked so we called them to inquire about it, this is when the nightmare started.
After doing some research online everything we read said that our phones are in fact Volte compatible so we called customer service, after about a 30-minute wait, we were finally connected to an agent, the…
wasted cash on phone card no recourse still been 4 days and counting each time i call the phone hangs up when they go to transfer me to a person they say can help me each call takes at lease 45 mins and when you connect you have give info all over again my whole account has disappeared , however they had my credit card number on file to charge me for another phone card and my service is still not on thinking off leaving i want my cash back
iPhone 11 Pro Max phone wouldn't call out or receive.
Talked to a very nice customer service person who checked the phone online. After 30 minutes the person said I would get a call the next day at 12:00pm. Waited till after 3.00pm then called customer service. The computer said about 5 minutes to go. 30 minutes and stopped that service, kept saying there were 4 more people before me. Went to the online help line. Received a call and followed the directions that I could understand. Thee came a time where I couldn't under what the person was telling me. After asking four times what was expected me to do the person said I will be transferred to another agent. Listening to the exchange the computer spoke another language that I didn't understand. What the agent did was not professional. It…
My problem is that no matter what I did I couldn't not get past Net Tens automated system and even when I did finally given in and speak to the stupid automated system, the damn thing couldn't understand me. I have been a customer of Net Tens for a long time and the fact that they care more about making sure I use their stupid automated system, instead of giving me a way out of dealing with a stupid robot, like most company's do, and
put me on hold for a human being, Net Ten did not. I am ready to take my business to a phone company that cares more about their customers than they do making them talk and deal with a stupid automated system.
I was happy with Net 10 for over 5 years. November of 2021 I started getting notifications saying my phone wasn't 5G VOLTE compatible and I needed to get another phone.
It's now January and I've easily talked to over 30 people there. Their corporate office people say my phone IS compatible with VOLTE and it's a glitch in their system and they'll get it fixed and stop sending the reminders that I need a different phone.
Except they don't get it fixed so I'm inundated with texts and emails saying I need to get another phone. I get them daily.
Last Friday I tried accessing my voicemail and was redirected to their customer service. Same for my outgoing calls.
They were holding my phone hostage.
I signed up with another provider and have been trying to port my phone number but it won't go.…
Bought a phone. It was broke. They said they'd send me a new one. Never did. Called back. They said send this phone back. It had all my stuff on it. Changed back to old phone. Send broke phone back.
Said refund only I don't want a replacement. They send me a replacement. So I call them and said give me a shipping label. They said no u pay for it or discard phone. I sent it back. Still no refund. Called again.
They said no refund you still have phone. I have tracking number saying it was shipped and received. They say no you are not getting you $150 back. Still fight for it.
Net10 notified me that my 3G phone would cease service when I wanted to add minutes/time.
They sent me a new phone, and when I went to their site to upgrade, it warned me I'd lose my minutes.
I immediately contacted customer service, and the first two or so level techs tried to transfer my minutes. No go.
Eventually I got an upper-level tech that confirmed that when you upgrade to "a smartphone" you'll lose your minutes.
P.S. At least they gave me a new (cheap) phone. The upper level tech said I could keep it. Goodbye Net10!
i have been a customer for years. i have a old lg flip phone that you have been shutting off for the past 3 months. 17th and a service rep told me she couldnt turn it back on. i explained my health issues, im 66 ,a disabeled vet on a fixed income.
i can not afford to upgrade right now. i get daily texts from my doctor and need to keep in touch with them or be able to call a neighbor for a ride to the hospital. 00 card. every time you shut me off, and a rep.
cant turn me back on, a supervisor does it right away, i have heart failure and many other issues. 50 mins. to try a few. your customer service told me they were pictures, and i cant get them without internet.
nobody sends me pics on my phone, just e-mail on a computer. that is harrasement if it is net 10 trying to get me to upgrade.…
i have been a customer for years. i have a old lg flip phone that you have been shutting off for the past 3 months. 17th and a service rep told me she couldnt turn it back on. i explained my health issues, im 66 ,a disabeled vet on a fixed income.
i can not afford to upgrade right now. i get daily texts from my doctor and need to keep in touch with them or be able to call a neighbor for a ride to the hospital. 00 card. every time you shut me off, and a rep.
cant turn me back on, a supervisor does it right away, i have heart failure and many other issues. 50 mins. to try a few. your customer service told me they were pictures, and i cant get them without internet.
nobody sends me pics on my phone, just e-mail on a computer. that is harrasement if it is net 10 trying to get me to upgrade.…
I belive technology has passed NET10 and they have not kept up. Been with them approx. 8 years on their prepaid plan. Never had trouble loading time and the process is easy. BUT! When buying a new NET10 phone and attempting to transfer my number to the new phone seems over their heads.
When going through the process on their web page is shoes the phone number of 8 years inactive. " I live 1 block to the strongest tower in my city, had four bars strength and my husband's phone ATT prepaid) was full strength and working.
I was lied to by NET10. I will give them one more chance today to transfer my number to my new phone.
Me an my wife had net 10 for 12 years. An are very upset that we never got a service refill till we found out we couldn't use our phone an couldn't get refill cards anywhere I think this was very uncalled for what they did an we will never do business with you ever again we have been without phones for four days till our new phones come in for a different carrier thanks for poor service
After 15 years of trouble free service through two upgrades, the new G4 CAN'T EVEN TAKE MY MONEY !!!!! Let alone provide me phone service. ... 6 hours with 5 reps to get the new phone working and 3 hours (so far) and 4 more reps trying to buy my first refill. Net 10 reps are GREAT ... their systems are the shits.
They've lost their reason for being. These things, these reasons NEVER come back.
Upgraded plan after 3 years. Account is paid and I have zero service. Told you call back from another device. This is the ONLY phone I have. Hard to call from another device. Did not fix my service and refuse to refund
I choose to buy net 10 cards monthly. A month ago, the store had only two left so I bought both - one for last month, on for this. Apparently there was some confusion with the type of card (I have no idea).
The nice gentleman transferred the balance. I asked him what to do next (now this month) - would there be confusion? He assured me no and said just do the same thing. So I kept the card. Of course when I went to activate it, after talking to several people, they refused.
Of course I scratched the card so now I can't return it. (pin # 187 661 060369 630). I was told they couldn't do it, yet they clearly can (because they did before) and are choosing not to. Full disclosure: After days of dealing with this, I filed a report with the better business bureau.
I bought the card in good faith…
It's a scam. I ordered 20$ of extra air time a few days prior to my auto withdrawal and they took out 60$! 00 and aI got nothing! watch your statements if you purchase extra airtime .
My flip phone has stopped letting me make or receive calls. All I'm getting is a "the wireless customer you are trying to reach is unavailable. Please try again later" message. My phone number is 402-203-0752. I spent over an hour on chat this morning with Lyca and Guillermo.
Most of that time was spent waiting for Guillermo, who, when he finally did come on-line seemed really uninterested in helping me. He asked for my serial number, then asked me for another phone number that he can have someone else call me on. I am homebound.
I don't HAVE a different phone! This one is it. All he kept saying is "I understand" but offered no other solutions. I was, like, "That's it? " He said my phone was out of warranty, so he couldn't send me a new phone.
I've been buying 60-minutes of airtime…
5 Mbps. Your signal strength is not usable -120 with 23asu. I've tried to switch to total wireless but you screw it up and run my payment through net10. You dont tell people the truth. Your liars. Your service is a second priority tower signal that's not even usable cause it's so weak. 5 Mbps.
Your s support is worthless, frustrating and has never ever fixed, addressed or acknowledged any facts or constant problems with your shitty service. I want a refund. I didn't and will never use your shitty service ever. You keep putting me on net10 when I call up totalwireless for service.
Net10 ruins every single day if my life. I'm frustrated, pissed off and can't get anything corrected or cancelled. My phone is useless on net10.
I purchased a Net10 prepaid phone card for 1000 minutes for 30 days. Unknowingly I had no way to tell if it was for a regular phone which card does not state. When I called Walmart to ask for a refund they would not be able to do it.
When I got my new phone I wasn't aware of the difference. 00. How can I get my money back. Either Net10 needs to give me a credit or Walmart.
Dear Sir/ Madam:
I am a long time old customer of Net10 with an old Net 10 phone that I want to activate. So I verified first to your customer representative, if it can be activated. He said yes, and he said, he already activated it. I said, "Can I buy a Net 10 prepaid card now?" I want to be sure because my money might only be wasted. So the Cust rep. gave me a go signal to buy.
I bought a Net 10 card from Walgreen, but the phone did not accept the airtime pin.I went back to Walgreen to make a refund, but Walgreen said, their policy is no refund. I called several customer representatives , but it didn't work.
I want to make an APPEAL to the Corporate Department of NET10, if my prepaid can't be refunded, can you just send me a Net10 free cell phone so I could use my prepaid card? I am a…
They have found all my emails back from my Sprint acct kymber43@icloud Com my kids are witnessing personalized medical ads on my old account from
My old phone had a cracked screen so I bought a net10 replacement and wanted to keep my old number. After 5hrs. over 100 dollars, 2 phone cards I now have my old phone working. My new phone is deactivated and my service end date on a pay as you go phone is 30 days out.
One service person put a 300 minute card on my new unlimited phone and told me I would have to buy an unlimited card. I did but they were unable to transfer my old # which I have had for years so they deactivated it.
My last e-mail said to check it (reboot) but my new phone would not work so I tried my old phone and yep. I paid over 100 dollars for 30 days on my old phone. To say I am unsatisfied is an understatement.
I will contact the bbb in Florida and the attorney general with hopes of getting in on a class action law…
I broke my old phone screen after 10 years. I talked to net10 and was told I could buy a new phone and transfer my old phone #. I spent over 100 dollars on phone and 2 phone cards. I spent 5hrs on the phone with their service dept.
and now have no working phone. I was transferred back and forth from 1 department to another. They actually got the new phone to work but not with my old #. They kept me on the phone until 10pm and then told me they had filled out a ticket to call back in 24hrs.
and left me with no working phone at all.
I purchased a phone on line about a month ago and was told it would work in my area now I found out it comes off t mobile tower and there is none in my area only verizon and sprint I have a useless phone that is brand new I work at a hospital and cannot get calls or texts.
I was told when I contacted the service department online it could be corrected and was given the number1-866-667-6470 ref #114879 when I got in touch with this number I was told it could not be corrected without buying a new phone the phone I have is about a month old I can not afford a new phone. I need this corrected or sent a phone that will work in my area 37748 is my zip code.