I spent over 6 hrs. Out of that many people you would think that at least one would know what to do. I have had service with you for several years now and have changed service from one phone to another without a problem This type of treatment can make a person to curse who does not.
thanks for any type of help you can give me (828)729-4676 call me when you can fix your service or train your people to do their jobs.
I have been extremely patient with y’all but the customer service is horrible. Resolving issues with in the network needs exponential amount of work! Very displeased with the service and whole network. 1k phone for what to call constantly to get phone turned back on cuz y’all cell towers were “messing up” but my other phone had no problems?? Seems fishy!
Then don’t receive a notice of bill being due, I found out when my phone is off in the morning! Bill cycle isn’t until the 26th each month!! Stop playing people and organize the damn company!!!
I called Net 10 on Sunday Jan. 20th 2019, and they sent me over to Tracfone. I bought a replacement phone, and have been trying to roll my Net10 account over to the new phone. I have responded daily to information demands, pictures sent, proof of purchase...
and still do not have a working phone. I feel slighted and ignored. I am in crisis mode because my wife is very sick and I have no way 5o communicate with her during the day while I am away at work. I need help now!!!!
I was a customer of Net 10 for several years off and on from 2009 to 2018. My name is Leo McCormick and my most recent phone was 505-327-7339. I switched to InfoTrac because of my BAD recent experience with Net 10.
It looks like there is some corporate or "legal entity connection" between Net 10 and InfoTrac and that is fine with me. I am satisfied with InfoTrac so far. I paid Net 10 on Oct. 1, 2018 for sex months of service.
01 at that time online banking. They told me they could not download my service credit for those 6 months. I needed a new phone. I bought a new phone from Amazon, the same model and make of phone I had before.
" That this phone would not work for my 6 months credit. I sent the phone back and ordered a new SIM kit with Net 10 on the package from Net 10, thinking it…
I purchase a 2G net phone from a Goodwill store and when trying to activate this phone I was told that this phone can no longer be activated through Net10 or Sprint or AT&T so I asked them if they could send me a replacement phone and place of this phone because the store will not give me a refund or an exchange after 14 days and
I've had this phone over 14 days thinking I was going to be able to have service I purchase a Net10 service card so now I'm being told by customer representatives for Net10 that I'm just out of luck and I'm just stuck with the phone and a card that I cannot use if there is anyone that could please help me will you please help me with getting a new phone that I am able to use thank you so
much and have a blessed day
I sent my phone in on June 6,2018 for replacement. I was told at that time I would be credited the airtime left on the card. I received my new phone on August 29,2018. I called in with the ticket number a lady manager provided and for some excuse,my information can not be found.
I would not recommend Net 10 to no one. I was told before I sent the old phone in that it would only take 3 -5 business says to receive my new phone. More like 3 - 4 months. I was told today on the 29th that my sim card was inactive,that I couldn't use my old sim card, and that I would have to buy a new airtime card.
In my experience that is theft by deception. " If you can contact me at ( 859)382-6967,I would be happy to explain the issues and problems I have had with your company.
I have been having trouble connecting to the browser. I used Net10's on line chat and they could not fix it, they gave me a phone number (1-866-806-1840) and reference number 763015. I called them with no success at all, I was told they would call me back.
That was over 5 hours ago. I don't think they know how to fix the problem and they are stalling thinking I will just go away.
I recently purchased two Samsung Galaxy ON-5's (smart 'phones); one for myself and one for my spouse. We both had previously been on Net10 service for quite some time with regular 'phones and the service was excellent. Activating these two 'phones took an act of congress and dealing with customer service personnel who speak heavily accented and very poor English.
It took 4 hours for my spouse to get her 'phone up and running (sort of) and almost 4 hours to get my 'phone up and running (sort of). ) when neither my 'phone nor my spouse's 'phone will rarely make or receive a call inside our home!
We had never had a reception/sending problem before. My spouse spent the better part of 5 hours on the 'phone with the alleged Customer Service at Net 10 while they attempted to fix their problem,…
I bought a SIM card and airtime then I went to activate it and it said it was activated and restart my phone. It also said when the phone comes back on to dial a number so I did. It didn't work it sent me to customer service I spoke to 3 different people including the highest manager of the company.
The first lady told me that it was not compatible with metro PS the second lady told me it does not state on the packed it is compatible so why was there a SIM card for it?????? The highest manager stated she could not give me a refund because I didn't buy the time from the website I purchased it at a store.
After of over an hour talking with them she finally said she would give me a refund but I had to send them the packet back and I have to pay to send it and for them to issue me a refund I…
Net 10 likes to take advantage of old disabled people buy taking the money and not resolving the problem
I had net10 service last year and was very happy with it. Then my family bought me a jitterbug smart phone (great call/ Verizon) I hate the phone and the service! The service at net10 is good but no one knows how to get my net10 service back.
I have been trying the whole month of june and talked to at least ten people. Is there someone I can talk to face to face, like a kiosk ? Can you help? Thanks Nova
10 year customer. Bought Samsung on5 on net 10 website with my zipcode wont work on my network card still doesn't work. 5 times on phone with customer service sent me a sim card I replaced and they say it was not right one.
going on 3 weeks now No phone still
Called customer service to get refund on minutes I had not used, on a phone net 10 deactivated because it was no longer conducive to their system. And all I received was a run a round. And then they said they could not refund my min.
Because my phone had been deactivated.
when I entered the pin # I recieved a message back that stated that a 15 digit pin was required. I made the purchase on 02/03/2018 and have been stonewalled every time I have tried to resolve…
After spending 10 hours to resolve a problem and being told at the supervisor level that my sim card had been deregistered and the phone number was no longer associated with the device. I made the comment to the supervisor level that they had just lost a customer of over 8 years.
Auto billing failed in December, ok that happens but to do it for a price increase is not acceptable. Tell me after 8 years we need a price increase from 17 to 24 bucks, that is understandable. The supervisor level I finally arrived informed me that my sim card was retired my device was obsolete and the phone number had been re allocated. BULL SHIT.
My bill was paid on time, a day late after after auto billing failed and 17 days later the account is inactive. My response to the super level was well after 8 years…
I have been a customer for over 6 years with my phone and phone number. I purchase airtime every month. This month my service was not working and I tried to solve it with the Internet Chat. That did not prove a resolution. So I called.
After getting transferred to different departments (5 transfers) I was told there was a Chargeback on my account. 98 to be exact. To send a money order to resolve it. I did not authorize or ask for a charge back.
I have not used a credit card for airtime, I used pay pal. They told me to pay it. I will not. 98 from any financial institution. Net10 gave the chargeback and they should be the ones to recover it.
In the meantime I should not be penalized by not having cell service. I guess Net 10 doesn't mind losing customers. I am really upset they are not…
I purchased a new phone for my girlfriend on March 29th from Trust Cellular in Gainesville GA. Also purchased a new sim and made a payment for the month of April. Phone was activated on the 30th. I still don't know why it took so long as Net 10 confirmed with Trust Cellular the activation was complete. The phone was working great for two days and then was deactivated on April 2nd.
We called and spoke with Gerald (employee#520907) but he was unable to find the payment. Nor was he willing to assist when we pointed out we activated a new phone and could provide IMEI and SIM info. This was all done on the same transaction on the 29th, but again Gerald either was not interested or unable to actually look at past transactions on the account ( phone number on acct 6783167935).
I had to ask…
They are really rude. They sound like robots. They have no kind of sympathy for anyone. I had to call 6 times back and forth to finally get what i needed.
The Net10 customer service representative was very rude. Treated and spoke to me poorly, and problem never did get fixed.
I bought an activation kit and $50 prepaid minutes card for a byop program that online said would work with my phone. After trying different ways of trying to get your Sims cards to activate on the phone and the Net10 customer care person on the phone getting me to scratch the pin off the minutes card it turns out the phone could not work with your company. They did not give me any reference number or tell me to write down the Sims number that we was trying to activate. They sent me over to the refund center.
Net10 told me to ship absolutely everything including the receipt from me buying it from Best Buy here in Hot Springs AR. That included all parts of the activation kit and the already scratched off $50 prepaid minute card for a full refund. The item was sent to Plainfield IN. They…
I purchase unlimited talk, text, and data $35 +tax first 500mb and after that it's 2g. I purchase them on 9\27\2016 after 9pm I tried to update my Google app which I couldn't. All it did was that circle round and round.
I called Net10 support by phone the next morning and just like other occurrences they pass you to someone else that gives you another excuse and tell you that's a joke. I will never purchase another phone from Net10 it's a total ripoff.
My phone has not worked correctly since the day i bought it. Net10 customer service is the worst I have ever experienced. My phone constantly drops calls, text take forever to go through and then when they do they are received multiple times. After my third call to customer service the woman i was talking to told me i had a bad phone and they would ship a new one out to me.
I was satisfied with this solution until four days later i received a box from FedEx that contained an envelope to return the phone i had. I called customer service again and asked where my new phone was and was informed they wont ship it out until i send back the phone i have. This is totally unacceptable for me to go without a phone until i receive a new one.
I was told the only other solution would be for me to buy…
I called Net10's customer service toll free number some time ago pertaining to a defective phone which I purchased. Someone by the name of Joseph answered. He was very rude and unprofessional. In the middle of our conversation, while I was talking, he hung up on me.
When I tried to call back, no one answered my call any more. I'm sick and tired of the kind of service they are providing. I am definitely switching carriers.
Bought new phones and net10 will not activate with new minute card. Tried to contact them but no information was listed on their website. This company is a scam and will not refund money.
Net10 internet is a joke. When are you guys going to step up like the other phone companies and allow free streaming and music, its sad even other prepaid services are offering it such as boost and Tmobile. I'm ready to switch companies I listen to a lot of music while at work and when I hit that 5g I cant.
Why don't you give back to your customers there is many people like my husband and myself who have been customers for a while why don't you do something for them for once instead of cutting back our service. I do fully understand the law about cutting back peoples service.
I purchased a net 10 pay as you go phone and then got a $25.00 phone card and when I called to activate it the guy I talked to was the ruddest person I have ever talked to before. Then, I get screwed out of a $25 card that I can't do an thing with at all and I feel like that's messed up and that screws a lot of people over big time, I will never tell anybody to use net 10 phone service ever.
October 31 2015 my phone that was purchased in June glitched. Net10 had me reset the phone in hopes of fixing it and also but another $50 airtime card even though I wasn't out of service. Needless to say it didn't work.
I have called Net10 customer service over 20 times literally. Hours wasted speaking to corporate offices to complain to no avail it seems. December 12 2015, I finally receive a replacement phone. The problem is that they sent me a cheap flip phone when my phone was a smartphone. $70 difference at least!
And still no airtime bill? I'm at my wits end and I wish I knew where to start so I can sue them for this. I've been with Net10 company for 5 terrible years and my loyalty only got me screwed.
Net10 stole four hours data time every month on last service day. Now I am limited to outgoing calls only denied incoming calls during same four hours. Claimed it was the lowest rate of internet. No access was granted.
I purchased a $35 Net10 Card around November 1, 2015 and received 50,000 minutes and 30 services days, and I added this plan to my cell phone and you all have taken my minutes. I would like to have my minutes back. Please contact me and a response back to my email to contact me soon would be helpful.
I bought the 600 minutes on my phone not knowing how many days were charged. Wanting the 600 for 60 and was charged for 600 for 120 days. I was then transferred again and will probably just hang up soon.
Do your research on what you want with this phone cuz you will get no help from customer service at all from Net10.
I transfer for my number over to Net10, I call it took him about 5min every they work. The problem is that when they ask for my email I told them and even spell it out he repeat it and it was correct.
But when I try to set up my account the number was associated with another account. So I download the app and found out that they had the wrong email, one letter was off. So I call to have them change it but told my they couldn't.
They final said that it was change but still it is the wrong email. Call about time nothing. They have bad service and computers.
I have had problems with the last 3 phones I bought. The most recent phone, purchased this last week, will not keep the correct time, and the text come in out of order. I have had your service for approx. 8 yrs.
I use this phone for a business. If my alarm never works cause its reading the wrong time, or some nights the phone shuts off in the middle of the night. calendar is useless. And today I was told by 3 customers, that they had called and it said my phone was shut off.
I would really like to see how your company handles this situation. I went back to the store where I bought the phone, they said they were told to have customers contact you directly, and they weren't allowed to exchange phone.
I hate thinking I need to go to another company, but if I have to, I have too. I am also…
I paid cash for my phone why can I not use my data as a hotspot so I can use my tablet? Even if it is throttled speed. I'm paying my bill I should be able to use it as I want to.
And, slow speeds at 500 MB wtf??? Really??