NordicTrack

I filed a legal claim for the treadmill jun21,2021 have had a laundry list of phone calls people I have talked to in every department under the phone number 215 783-8849 email- alanza8717@ gmail.com no one has responded or contacted me in return an refund of a broken treadmill

GOOD LUCK GETTING YOUR ORDER!!!! Having spent over $2000 on a professional level exercise bike, I would consider this a major purchase. NordicTrack however does not deliver these items themselves, they hire Ryder Last Mile. I've been waiting over three weeks and have had two appointments for delivery which still has not come to fruition.

They play games by pointing the finger and blaming each other, in the meantime I am the one who suffers. At this point I am now waiting once again for a delivery date (since they flatly refused to honor the first two they gave me).

NordicTrack offers little to no help and I am seriously considering seeking others in this situation for a class action lawsuit!

I bought my $4,000 treadmill from nordictrack less than a month ago and it’s already broken. The belt doesn’t move and the buttons do not work. Not only is the treadmill less than a month old, we also bought their warranty and they STILL refuse to come diagnose the problem and fix it.

The unknowledgeable rep told us to watch a YouTube video and diagnose the problem ourselves so that they didn’t have to “pay a tech to come out”. We paid for a warranty and we get a one year warranty included in the machine.

Isn’t the whole point of buying a warranty so they come out and fix it? Guess that’s asking too much. So we don’t have the tools to open the treadmill, because we also paid to have someone come and install the machine.

We now have to go buy tools to try and take the machine apart to…

Received machine that does not work. Notified company within 48 hours of receiving product. They sent replacement parts within 10 days and service technician was supposed to come fix. Waited another week to get service appointment then technician never showed up.

I have been unable to get service technician to return my calls. I contacted Nordictrak service 3 times on 4/7/21, 4/9/21 and 4/14/21. Every time I call I am told it is being sent to a "service coordinator to reschedule with technician that didn't show up or be reassigned to a new technician and will be contacted in the next 24-48 hours.

I have not been contacted by Nordictrak any of the three times they have said I would be. My machine is still broken and my first payment through their financing is due. This has been 1 month of…

I called your extended warranty service yesterday inquiring about a part that was ordered 6-1. I called for service mid May. When I told the rep that I keep getting told it’s ordered but with no end in sight his response was I can’t call China which is snarky remark.

I asked to speak with a supervisor. He placed me on hold and came back saying 500 parts came in on 7-25. So apparently he can call China and I never was able to speak to a supervisor. Your rep Wayne operator 1 was rude and unhelpful.

I will never again buy a NordicTrack and use UTS services. You don’t look into helping or satisfying your customers. Sincerely Teresa Wright

I ordered 2 machines and was given my ship date. Everything appeared to be fine.... 5 days later they figured out that they didn't have 1 of them and said it would be an extra 3 weeks before it could ship.

I called to find out if they could swap it for a different machine and sat on hold for 3 hrs and was advised through the chat portion that there was 500 calls in cue and that there were no members of management available and my call wouldbeanswered whenit was my turn... wow....

maybe hire some freaking help. I will be canceling my order when I can get through to someone. If I want to be treated poorly I could go get equipment from a box store. These guys are supposed to be "great" .... yea right.

Big fat 0 on customer service!

I asked to cancel my order because I am not able to speak with anyone by phone. I talked to a Michael Jenkins by email. he keeps leading me around instead of canceling my order as I have directed him to do.

I really need help on this. My order number is NT 4343230.

We bought a RW200 rowing machine January 2018. After a month of using it maybe 5 times, it made a really loud weird noise. We called Nordictrack and they sent a repairman. He couldn't find anything wrong with it but ordered several replacement parts.

On his second visit, he changed out parts (that he said didn't need replaced) and was on his way. I used it another ten to fifteen times and it sat for months. I got on it this winter and the second time I used it, the bungee cord broke.

Before using it the second time I notice fuzz on the floor so the bungee cord must have been rubbing on something. Bottom line is that the rowing machine was used a maximum of thirty times and its unusable. " They gave us the number of a repair company and the cost of the repair was going to be $200, plus…

00 I am a Disable veteran and to me that’s a lot of money. Just so you know I suffer from cranic PTSD and cannot be around people so I exercise at home and running relaxes my mind which is a good thing for people that suffer my mental illness.

Well my incline was not working I called to have it repaired it all went well the parts came quickly the tech called and was very nice. During his inspection of the machine once we turned it on its side he noticed a line in the metal frame.

He got his flashlight and found out that it was a crack around the frame bar which id warranty for life and would call for a replacement of the machine. So he did not want to waste the new part and did not put it on and told me not to use it.…

My treadmill was having the incline motor replaced by a local Nordictrack assigned tech. upon his arrival he inspected the machine. he reinstalled the software and stated that may correct the issue. upon turning the treadmill on its side he inspected the treadmill and found a crack on the frame of the treadmill.

He said he will not do the repairs because according to the Nordictrack lifetime warranty Nordictrack replace the machine. He was going to take some photos. I asked him to let me wipe the machine as I had not wiped the machine in two weeks awaiting the repairs he said no need it looks fine you won't have any problems.

He said I should hear sometime soon about getting a replacement machine. after three weeks. I have not received any official notice from Nordictrack of any action nor…

I spend more than $ 2500 in less than 2 yrs for replacement machine. My latest was deliver less than 30 days ago and broken. The belt broke. I almost broke my leg. I was having the same problem with the x11 it also broke in 20 days and every 3 weeks after. Now I am experiencing the same thing with this machine x22iwhich is a couple weeks old. Will someone plz help I am so frustrated. Icon refusing to do the right thing.

Thanks in advance

I received a bike from NordicTrack and it was not the bike I needed for my work outs. It was a surprise due to me wanting a peloton to be honest. I called today July 15 witch is less than 30 days from when I received the bike as a gift from my husband.

It was delivered on June 22 and it took them 10 minutes if that to assemble. I called today to upgrade my bike to one that met my work out needs. They would not work with me and wanted to charge me $250 and 10 percent plus delivery/ installation fee????

I’m blown away with the company’s policy, when I just want to upgrade my bike????

5 elliptical via their website. Despite it showing in stock, they did not ship for more than two weeks. It didn't arrive for another 2+ weeks after that. Why does an item in stock take more than a month to arrive?

When it arrived, the box was damaged, the shipping company delivered the box upside down, and one trim piece was cracked. I waited on hold more than 30 minutes to speak with a customer service person to get the replacement part shipped to me.

Then I realized that the plastic disk that covers the flywheel was rubbing, grinding away both the disk and the plastic elliptical body. Another call, another 30+ minute wait, to speak with someone about getting those parts as well. Suspecting that the problem was the elliptical itself and not the thin plastic…

We received white glove assembly and were charged $249 for the assembly. The assembly was defective and when we requested that they send somebody over to repair the defective assembly they did not send anyone and refused to help. We regret being a Nordic Track customer.

I (Emanuel Odums) ordered a NordicTrack Treadmill on march 16, 2019: Order No. 23. 99. Treadmill arrived at my home 1:00 PM on March 28, 2019 from Nonstop Delivery, Inc; Receipt #31452864 and left at 7:00 Pm and treadmill was not install or working.

Delivery Company had two men and they stated they never put a treadmill together before. I call NordicTrack on next day to inform them that I had paid for installation/set up and it was not done. I called NordicTrack on April, 4, 5, 6, 7, and 8 of 2019.

I spoke to Sherry on the phone and she set up a date for a person to come out and install treadmill. The person never showed up and I called Sherry again and no one ever showed up. 99 on the treadmill and she set up a date and time that person would be out to install treadmill, again no one…

I (Emanuel Odums) ordered a NordicTrack Treadmill on march 16, 2019: Order No. 23. 99. Treadmill arrived at my home 1:00 PM on March 28, 2019 from Nonstop Delivery, Inc; Receipt #31452864 and left at 7:00 Pm and treadmill was not install or working.

Delivery Company had two men and they stated they never put a treadmill together before. I call NordicTrack on next day to inform them that I had paid for installation/set up and it was not done. I called NordicTrack on April, 4, 5, 6, 7, and 8 of 2019.

I spoke to Sherry on the phone and she set up a date for a person to come out and install treadmill. The person never showed up and I called Sherry again and no one ever showed up. 99 on the treadmill and she set up a date and time that person would be out to install treadmill, again no one…

i bought a bike, and took me a long time to returned it, the bike was not working that was in January 2019, after calling them and be on hold for 1 hour al least every time that i need to contact them they accepted my return i paid the extra money for the white glove.. waist of money..

today is April 8th the company have not refund the money to the finance company.. i have being making the payments since i don't want my credit to be ruin.. don't buy anything from them. customer service is bad and don't even think that the product is great.

at this time i m passing this to my attorney

I bought a commercial treadmill recently, which arrived 3 weeks after order date. The screen on the item doesn’t work properly. It has various issues, the classes buffer/delay or completely stop in the middle of a workout. We cannot use it and I have called Norditrack to submit my complaint.

Chad the technician told me he would send my case to a developer because they have been experiencing many similar issues. It may be the software. This is not an internet issue because I have confirmed with my carrier that the extender I got specifically for the workout room works perfectly.

I would like for someone to call me and let me know what will be done to remedy the problem. I bought 3 machines from NordicTrack and spent a lot of money, I would like to get my money’s worth and not pay for a…

I bought a NordicTrack Commercial S22i Studio Cycle on January 6, 2019. I received delivery of it on February 16, 2019. It started to have issues March 28, 2019.

I called the customer service department (and after a long wait time) and was told that I needed to video conference with them for them to diagnose the problem. I was able to facetime with the service rep and he heard and saw the issue that I was having with the bike. At that point, he expected me to take it apart so that he could see inside the covers to determine what was needed. Though I tried, I was not able to get the covers off the bike and felt that I was doing more damage than helping. I stopped and he said that he would have a service rep call me in the next couple of days, but it could take months before the parts are…

This company has an accountability and transparency problem. I ordered a treadmill on 23 February 2019. They stated it will take 12-14 days to deliver and I understood and shipping from Georgia to Virginia is a much shorter distance than Georgia to Oregon, but the U.S. is big and weather and shipping issues, well... Within 48 hours of shipping I got a tracking #, and could track it. Problem arose, when Shipping company "Convey" showed it left their Burlington Dock, NC at 1:30 Saturday and did not arrive until Tuesday (This is a nonstop destination). That is 72 hours of travel for traveling about 185 miles. Once there the product could not be found and when it was found, was found damaged and unacceptable.

Nordictrack stated it would compensate us for the delay, our problems and would ship…

THIS IS THE WORST COMPANY EVER!!!!!! NOBODY EVER ANSWERS AFTER THEY SELL YOU AND TELL YOU EVERYTHING YOU WANT TO HEAR! THEN NOBODY PICKS UP THE PHONE THEY LEAVE YOU ON ETERNAL HOLD!!!!! NOBODY WANTS TO HELP OR PICK UP THE PHONE!!

I'VE DISPUTED THE CHARGES WITH THE BANK AND WON'T BE GIVING THEM 1 PENNY!!!! DON'T USE THIS COMPANY EVER!!!!!

On May of 2017, I purchased a NordicTrack Elite 5750 treadmill. I decided on this brand and model because I would be able to watch my favorite shows while exercising. I did not use my treadmill from November - December 2018.

When I started to use it once again in January, I was no longer able to enjoy this feature ,which is the main reason I purchased this treadmill. I contacted NordicTrack and was told that this function is no longer available.

When I asked if there were other options, I was told there were none.

Ordered Nordic Track Incline Treadmill ($2,000) 11-11-18. Received 12-3-18. Didn’t work. Called numerous times to find someone that could diagnose. Tech said it was motor because belt wasn’t running. Waited weeks to receive motor after many follow-ups! Bought extended service so someone should have come installed it.

Was told that would delay it even more weeks! Finally got motor. Installed it but took at least 2 people. Still didn’t work. Got back on phone with Nordic Track. Each phone call I waited for an hour before someone picked up.

Finally another technician determined it must be a circuit card. Was told it was ordered. That was 2 weeks ago. Called again today. It was never ordered!! Wife is holding on the phone right now with billing and return to tell them to come pick up the…

Bought a NordicTrack Treadmill and am having a nightmare of a time just trying to get it activated! I even left a message to call me back! They have not! If this is how you treat people your reviews are going to stink!

My opinion is very poor! All I want to activate it and to register it! I cannot do either!

What a horrible experience. I have been on hold for longer that anytime in my life with no call backs, My treadmill has been down for 4 days and I am at my wits end... I just keep getting the run around....

, shredded the paperwork, and waited for my receipt or some kind of confirmation to show up in my e-mail, None. The next day I called customer service and was told that they had the wrong e-mail in their system, he updated it ans assured me That I would receive it, No, I called again got a different person that said he could not find the order?

Later in the conversation he said he had located it, I asked the e-mail address and he gave me the right one assuring me I would receive it ,NO, I thought I should start taking names at this point, It was Wayne. I called the corporate office and left messages twice, no reply?

They charged my card for the plan, they said no further action was needed on the invitation and that I would be contacted for an appointment. B. the next step is an Attorney.…

I purchased a one year warranty for our rather old treadmill in September this year. I have tried many times to contact the warranty department for a kind of maintenance via email because I have hearing problem and have difficulty talking on the phone. No one has contacted me so far. I want to cancel my warranty and my $210 back. I am sick and tired of your incompetent customer service. Thanks and have a nice day

Sidiq Zaheer and Samargul Zaheer

Your treadmills are absolute JUNK. The world will know about it shortly. I am posting signs in my 6 stores warning people not to buy any Nordictrack equipment. Your name on the internet is pure MUD, I wish I would have looked at all the complaints about your equipment , I would never have bought one . ----Many , many people are dissatisfied with your equipment, Now I am going to warn people not to buy ANY of your equipment based on my experience with your Company !!!----A $900.00 treadmill should last longer then 3 years !!!!----I used it once a day for a 4 mile run , about an hour a day & it did not even last 3 years-----ABSOLUTE JUNK !!!! You don’t even have the business sense to return my phone call as your rep. told me you would .

Ron Nardelli

I've been on hold for hours and hours with Nordic Track returns. I simply want a refund of the assembly fee. The company dropped my machine in a heap on my livingroom floor because it was missing parts. I'm not convinced anyone even works at the return phone number.

Received Tour bike December 28th. Online team diagnosed noise due to resistance wheels rubbing frame. Ordered and service man replaced three weeks later. Still made noise. Diagnosed resistance motor burned out. two weeks later no feedback. 3.5 hours of call waiting, 3 transfers, 2 dropped calls and learned parts backordered and no date. Requested product be picked up and replaced. Asked for manager in returns department to return call but 10 days have passed and no return call.

Very surprised at terrible manager level responsiveness. Also, average call wait for 5 separate calls ranged from 25 to 45 minutes.

After reading this NordicTrack could easily find my information and management could call to apologize. Sadly they will not.

I have now had $1,000 of brand new NordicTrack equipment…

I bought a NordicTrack treadmill on 10/22/16 the store on 4320 nw 167th street they came to install. When I try to use two components in the machine didn't work I called to report send me some body to fixed and he found out is defect.

I spoke to a NordicTrack manager and told me some thing happen with the machine is to change it. So far I hadn't heard from him and that is not good customer service.

NordicTrack provided the absolute the worst service after the sale I have ever had. Every number and every person for the last 3 days has been rude and uninformed. I will likely refuse the shipment when it arrives. That's correct I haven't even received the purchase and I'm returning it.

$2000 spent on equipment with NordicTrack.

I ordered the NordicTrack I-9 elliptical in July of 2016. It took a month to finally arrive . Unfortunately, the machine was sent defective. It is now October and unfortunately, I have not been able to use this $2000 piece of equipment. Each time I call, Nordic customer service tells me there is a defective part and they are sending a replacement. The fist time they send a new motor for the incline and my husband was able to figure out how to replace it (no instructions were sent). This still did not fix the problem so now they think it is defective wiring and they sent new wiring.

I have no idea how to work on this machine, there were no instructions sent and when my husband tried to call customer service for help no one was there.We cannot find any videos or online help either. It is…

I purchased a warranty agreement for my NordicTrack exercise machine through Sears. After the purchase I scheduled to have the machine serviced. My appointment was cancelled without my knowledge nor did I receive a call to inform me that no one would be coming.

I called sears to complain and have been hung up on at least 6 times.

I purchased a Nordic Track treadmill at the store in Reno Nevada on 03/11/2015. It was delivered on 3/17/2015 but was damaged and returned. I called and cancelled the order and was told my refund would be in 7-10 days.

On 3/30/2015 I received a phone call for the 2 hour delivery time for the 31st and I immediately called to let Sears know that I had cancelled this on the 17th. I was told my refund would in in my account on the 31th.

99 because it is now going off the date of the 30th of March. This is the biggest run around I have ever encountered. The mistake was on Sears end not mine. I should not have to wait for almost a month to be refunded my money.

Sears has the worst customer relation/refund policy of any store I've shopped at. I will never buy another large item from Sears…

First week with treadmill it didn't keep pace. Had service out 6 times over the course of a year and still no resolve. More issues now then before. Techs are no shows and take forever to call back.

Finally ICONfitness agrees to replace the treadmill with the same model. We have to take it apart and ship it back! 10-14 days which we know will be longer before the replacement will arrive. They should replace with newer version after all our troubles.

Time taken from our jobs and not using this 2k machine!