Norwegian Cruise

Breakaway cruise out of New Orleans Dec 30-Jan 6 2019 Sent an email when I came home about the horrendous cruise Got a case #02354166 ANdrea Pollard is handling this case. When I call. She is away from her desk. On a break. Not around. Is overworked 27 ahead of me last week, Today 25 ahead.

Can not talk to her boss or anyone above her...no one takes calls.

On hold today 34 minutes & nothing was resolved. Almost 2 months & NO REPLY YET?

Norweigan took several cruise incl Alaska & took someone..yet NO customer service..that's a disgrace. Think I should take another cruise ? Take 2 a year...…& no one cares about that

charlotte Wilson 1919 chestnut st 19103 Phila..215-557-0142

Cruise res. 39303512. My husband and I went on a cruise with your company (Escape) from New York to the Caribbean Jan6-20 2019. During the cruise we handed out a letter of complaint to your Customer Service on the ship, there was a follow up done by your personnel.

A lot of passengers and crew got sick on this journey. Because of that I ended up at your clinic to be diagnostic with pneumonia. The medical staff was very Professional and helpful. s. I could not write to you earlieer because I didn't feel well and I had to see twice my family doctor for more medication.

I think with all the passengers and crew sick, it is the reason why I got pneumonia. That cruise was a nightmare for me and my husband. Awaiting to hear from you in regards to this cruise, we beleive that a compensation…

THE ONLY ONE WE WANTED. YOU WOULD FEEL THE SAME WAY! THANK YOU

I took a Baltic Cruise along with my mother on 24th September. The starting port of the cruise was changed one day before departure. For this I had to change my flights to Copenhagen instead of Berlin. I asked for compensation for the costs involved in the change.

This was accepted by Norwegian Cruise line with a compensation of US$ 600 vide their case number 02147307 dated 23rd October 2018 by Susan Worthy of NCL Guest Relations, also confirming my credit card number for refund. This was confirmed the same day by me.

Inspite of repeated reminders over the last 2 months the amount has not been paid to me and no response to my mails! I have tried calling the NCL number on phone from India (where I live) and the call centre keeps call waiting for over 15 minutes, forcing me to disconnect!…

My reservation #35077293 and cabin#11654, complaint file#272846. I was on NCL jade 12/7/18 to 12/17/18. On 12/7/18 there was a delay departing miami port to start with after inquiring with staff I was told the delay was due to safety issues.

On 12/8/18 I started to smell a foul ordo in my cabin. I immediately contacted guest services to inform them of the smell from the toilet. A housekeeping supervisor came to my stateroom with staff to inspect my cabin. The smell return back on the following afternoon of the 12/10/18 I notified guest service of the smell in the cabin.

Then I tried spraying a deorderizer spray and open the door of my stateroom. A supervisor of housekeeping came to my stateroom . I now inform the supervisor that previously I notify guest services of the smell in my…

Change to the previous submitted complaint. Removed Los Angeles to San Diego. My name is Anthony Merriman and I have a complaint that I want to let you know about. I went on a cruise on the Norwegian Bliss. My Reservation# 35579525 and the Group# A685071. The dates of the cruise was October 20–27 of 2018.

We departed on October 20, 2018. We got about one hour out from the port of Long Beach. This is when they announced that there would be an itinerary change to our cruise. This was due to the bad weather in Mexico. They announced that the cruise would be going to San Francisco, then San Diego, then Encinitas. Those ports were not where I signed up to go. I live in Southern California and was raised in Northern California. Those are places that I go on a regular basis.

My real complaint…

I was totally misinformed about the drink package. I haven't even been on the cruise yet and I'm so turned off..Tomorrow when we leave on the norwegian escape for Canada I will make sure when we check in to tell the reps how I was lied to and screwed in front of all the customers nice and loud...I will never cruise with Norwegian again..Kevin Hudson

the email below was submitted to Norwegians Customer Support on 08/30 as I was advised to do so after spending 10 hours on the phone with different reps at Norwegian during the week on Aug 23rd. I have yet not heard from them.

I am contacting you in regards to our trip that was planned on NCL Cruise ship “Pride Of America”. We were scheduled to embark on August 25th of 2018. Our Confirmation numbers are as follows: 37450495 37447670 37447690 We were not able to make the trip as there was a Category 4 Hurricane hitting the Hawaiian Islands.

All United Airline flights into Honolulu were cancelled starting Thursday, August 23, 2018. Even the cruise itself was delayed by almost 3 days due to the Hurricane. Tourists that were already on the island were forced to stay inside their room for…

I have booked 2 cruises back-to-back starting 10/28-11/17. Reservation # 36997678 and 36788880 on the Epic. I also bought air and hotel through NCL. I am at the 59 day mark and still unable to retrieve travel documents. I have made several calls to see what the problem is and getting differents. Iabsolutely need this travel information to make travel arrangements to the airport from my home. I am being pressured by the shuttle service for this information. Please advise. I certainly don't mind spending the extra money for NCL to make the air and hotel arrangements but maybe I should have done this independently. Very dissatisfied, not with the personnel who tried to help me, but with the travel division for not working in a timely fashion. Please advise. Thank you

Juanita Clark…

When I booked my cruise on the Pearl leaving from New Orleans on March 11 2018, I specifically told the agent I was speaking with that I wanted to upgrade to a window. And I specifically told her that by a window I did not mean a Porthole Window.

I meant a real SQUARE window. I have claustrophobia and a Porthole window is just not acceptable for me. Anyway, when I got on the ship and went to my cabin it was a Porthole NOT a bigger SQUARE window.

I went to guest services to ask for a different cabin but there was none available. This is my third cruise with Norweigian. The first one I upgraded to a balcony which I really loved. Then the other two I upgraded to a window and got the SQUARE window I had asked for.

This time I did not get what I asked for. This cruise was very uncomfortable…

We left New York on Sunday 25 Febuary 18 and got back on Sunday 4 March 18. It was our 1ST cruise ever and I though it was going to be great trip going to Bahama which that is why we took the trip in the 1 st place.

Cruise and Bahama at the same time Wow it was Wow Bad trip and NO BAHAMA. I had a steak and it was cold. During the week we went to get drinks pool side waiters were really rude. Instead of having a good trip we we on the cruise for 6 days and pool was close or 2 days If ever I take another cruise it w ont be with Norwegian Bad experence

Sailed on the Jewell from October 9 - 16 -16. The trip was to include Mazatlan, Cabo San Lucas and Puerto Vallarta Mexico. Due to engine trouble we were stuck at Puerto Vallarta and never saw the other cities. I feel that NCL owes me the trip I paid for.

The staff, food, shows could not have been better.

My Latitude number is 234-813883

Thank you

Reservation # 33495499 thru Holiday Planners with MiKE HALL---Irma Displacement from Florida resident to Ohio----booked a cruise back in March as a surprise anniversary gift to my husband. ( First time cruisers) Everything was in place till Irma. We evacuated our home as we were instructed by the governor of Florida heading north to stay with family in OHIO, not sure is if we would have our home to return to.

Made many attempts to contact our ghost travel agent and was told, well if the ships sails it sails. --no help trying to figure out something. no ins was purchased because Mike stated " I don't think you need it , I never purchase it" Then once we reached Ohio , contacted Holiday Planners again, spoke with Peggy to see if there was anything that could be done.

Peggy contacted Mike…

Norwegian corporate. It's mr tahir mehmood my ticket ref is 8idq5j. I was at the airport on time 45 mint before my flight front of Norwegian check in desk and request them plz I want to check in so she call to Norwegian department and

holding no answer and again dial and holding no answer after 10 mint she said go to sky desk and make a new ticket so. My complaint is this if you mentioned on your web site minimum 45 mint left we are allowed to check in then why your staff waste time and after they left and

she said you have to buy new ticket so I missed my meeting plus I did pay extra £151. And bought new ticket and your staff which sitting on desks specially today 21 Jan short hair shaft girl was very bad behavior and rude attitude.

Really I am very regular traveler and I love to…

We were delayed in San Francisco waiting for flight 1964 to Seattle on 6/21/15. The flight never took off and we missed the NCL Pearl sailing from Seattle. We called NCL and wanted to cancel our shore excursion we were told by Whitney if we were not on the ship we would not be charged the $398.

We joined the ship in Juneau about 3:30 PM on Tuesday and went to our room at 3:50. At check in we inquired about the tour and was told we had not been charged for it. NCL now is saying we still have to pay for the tour even though their employees assured us we would not have to.

Document every conversation when talking to NCL they do not keep their word!

We were delayed in San Francisco waiting for flight 1964 to Seattle on 6/21/15. The flight never took off and we missed the Norwegian Cruise Lines Pearl sailing from Seattle. We called Norwegian Cruise Lines customer service and wanted to cancel our shore excursion we were told by Whitney if we were not on the ship we would not be charged the $398.

We joined the ship in Juneau about 3:30 PM on Tuesday and went to our room at 3:50. At check in we inquired about the tour and was told we had not been charged for it. NCL now is saying we still have to pay for the tour even though their employees assured us we would not have to.

Document every conversation when talking to Norwegian Cruise Lines corporate office, they do not keep their word!

Booked the Epic with 13 people for march 8th-15 we usually book on ‪#‎RoyalCaribbean‬ but decided to try out ‪#‎Norwegian‬ ‪#‎NCL‬ on the ‪#‎Epic‬ Well we had some health issues and asked if we could move the dates around, not cancel they were not very accommodating! Before all that we moved some people around so that we could take advantage of the ultimate drink package with 11 adults going they allowed us to do it. This week my wife called to move 1 of us around for the drink package because she could not drink and they told us that the package was only available now for the first 2 in the room so they lied originally and lost or could not find the conversation we had previously when we were promised this.

Long story short this will be are first and last cruise with Norwegian, there…