NY Sports Club

I had to cancel my membership due to a job change. No one alerted me as to the 45 day cancellation notice, after speaking with 4+ people (including the GM of my club's location). The GM took days and numerous follow ups to get back to me regarding my concerns and never called me back.

I was never sent, nor did I ever sign, a contract when I joined the club. I should not be liable for this 45 day cancellation notice, especially in light of the fact Lakisha Jones at Rockefeller Center took almost a week to respond to me, after going to see her in person.

Never, ever, would I recommend this club to anyone after the way I was treated.

I WAS A MEMBER IN THE OCEANSIDE NY LOCATION WAS CLOSED I HAD A TRAINER MAHASA I PAID A $1000 A MONTH FOR TRAINING SHE STOPPED WORKING FOR A WHILE I ASKED FOR MY REFUND ITS YEARS I STILL HAVE RECIEVED A REFUND I WAS JUST ONLINE AND RECIVED A CUSTOMER SERVICE SURVEY THIS JUST MADE ME MORE UPSET I DEMAND MY REFUND CHECK

No complaint really ,suggest limit cell phone use to front desk only.I would like to recognize and thank katheryn Martin manager Frank and Dinorah cleaners and trainer rob for there enthusiasm.cheerfulness and professionalism during my many years as a regular at garnerville,ny.I wish this winning team much success and saddened that I will be relocating soon.

As a current employee for the company since 2015. Actions that I have experienced have been unethical. An employee was helping out an general manager in another location that wasn't her home club with coverage, when finding out that she was terminated without notice.

This employee has done nothing wrong to receive any actions like this. The general manager claimed that she has reached out asking if she wanted shift when that was never the case. The employee's shifts were pulled away with no explanation as she never stated that the shifts were only temporary.

The general manager of another location asked if she could permanently take the shift that she covered. They stated that only working one shift a week isn't acceptable but, that was the only proposition that was given to her. That…

What is going at this facility? After the incompetent female who was the Manager for so many years, we now have a new set of managers who are following her footsteps. Can we please have a working handicap shower with a new more sturdy shower head that will not break as soon as it hits the wall or the floor? Can we get a shower head hooks at different levels so that they can be accessible to everyone? Do I really have to complain to corporate headquarters for this? Apparently I do.

Well what prompted this complaint was the fact that I had wait over a half hour for the pool to open...9:55AM to 10:30AM. Is it just me that thinks that a pool that is supposedly open at 5:50AM is closed at 9:55AM? This is just typical of what goes on in this facility. Dwayne the Sales Manager just looked at me…

NYSC,

I have been training at the 41st/8th Avenue site since July 13, 2017, and recently, I informed a staff member (CHRIS) sitting in an office that I wanted to downgrade my training package from 3 times per week to two. He said this would be possible, and that I only had to communicate this change before November 13, 2017 since my account would be charged at the current 3x/per week rate on that date. I needed some time to arrange my very hectic schedule, so my trainer on November 10, with this staff member present, informed me to text him over the weekend as to what my decision would be. I agreed.

I decided to downgrade from 3x to 2x per week per our original conversation. Please keep in mind that I have always paid my monthly membership and my personal training package costs without…

Really wish I'd read reviews before signing up. Currently in the process of cancelling due mainly to deceptive practices. The women's locker is also filthy - used towels everywhere except in the bin, empty soap dispensers, paper towel roll on the counter instead of in the dispense, and (most disgusting) the paper backing from a personal hygiene product left in a wide open locker.

I'm hoping to get out of this with a refund, or at least no more payments, quickly. Huge mistake. Only go if you work in the building and want convenience, just don't expect much and do not listen to any sales pitches.

Just go in, work out, and leave. Buyer beware.

The Jersey City facility has been in disrepair (both equipment and building) for well over 1 year. Supplies such as soap and paper towels are consistently missing, the locker rooms are a mess and despite multiple discussions with management (including Alla and the corporate office), very little has been done to rectify the situation.

The multiple managers of this gym have very little concern about the members and are quite rude. I was also promised, 2 months ago, a refund due to the fact that the gym was not opened on time (5:30am published time) on multiple occasions this year.

This refund has not come through and I've been left with no other choice but to quite the gym and join one of your competitor gyms.

My brothers swimming lessons were great.

However, I paid for 8 lessons but called immediately to say I actually only needed 4. It has been over a month and there is no refund. They told me they already processed it but when I called again, the young man at the desk said that no one had processed it. This is extremely frustrating.

It is 200 dollars and it been over a month. This is the West Hartford gym. The manager is conveniently not there EVERY time that Ive called.

As a 10+ year NYSC member I found a conversation initiated today by a male NYSC 73rd St. attendant very upsetting. I alway follow NYSC protocols especially re what to and not to wear when in Steam Room/Sauna. Today a new patron wore clothing into the Steam Room.

I chose to say nothing to her or the front desk yet, was shocked to learn, as I was leaving, that the lady had complained about me and my towels. As a former dancer, I find the Steam Room & Sauna beneficial after a strenuous workout.

So this situation was particularly distressing. It could have been avoided had NYSC posted a sign dress (or undress) protocol in NYSC Steam Rooms/Saunas.

The pool is shut for two days until Wednesday, October 26, 2016. No explanation for the shutdown is provided. I came this morning (October 24th) to swim laps. Upon arrival in the parking lot (which requires payment for the parking space) I paid the fee. Only then, after I had taken the time to travel to the club and paid to park, was my attention drawn to a note taped to the entrance door indicating that the pool is closed for the next two days.

Why weren't members informed by email that the pool would be closed? Why wasn't the note indicating the closure displayed at the machines where payment for parking is collected. Why is no explanation provided for shutting down the pool? It is understood that there will be maintenance shutdowns occasionally. It is inconsiderate and insulting to the…

My son decided to check out New York Sport in Bay Ridge Brooklyn on August 16. He was asked to fill out a piece of paper with his name, address, phone number and e-mail address. He was asked for a credit card number ( I gave him mine ) and was told that he would be charged $25 monthly for his membership because he his 17 and a student. He has been there several times with his friends and never been asked anything else until he finally met the Gym manager that told him he had to pay his dues in order to work out.

To make this ordeal short, after trying to speak on the phone with the manager, I was told that I had to pay $84.99, 2 late fees included. My son was never given a membership agreement to sign, never explained the annual fees and never contacted since August 16. After I finally…

I have had many issues at NYSC Syosset regarding the male trainers and their disgusting, misogynistic treatment of women. I have heard trainers talking about peep holes, the most strategic places in the gym from which to ogle women. I have overheard conversations between male trainers and their clients discussing if a woman would be willing to do them. I have had a male trainer come up to me very close and act like he was going to kiss me.

I have complained about this behavior and it has improved, I still have a problem with male members staring inappropriately at me. Today I was dead lifting and a male member would not stop staring. I couldn't concentrate. It was exceptionally bad. I complained to the manager Gloria. She said she would talk to him.

My issue is with her attitude about my…

I have never been humiliated in my entire life like the way general manager Shaheem Taylor treated me in front of customers. I will never want to go to nysc as they don't know how to choose their managers. I know no one cares & no wonder they are loosing business.

He is disrespectful& in educated.

When joining the NYSC in Ramsey ,NJ , Salesman Paul Gangone stated that along with our membership we would be allowed to bring one guest per visit per day without any restriction. Now they have changed that policy and you can only bring the same guest once per month or get charged $15 per visit.

They stated that their agreement was not in the contract but verbal and that they have changed their policy. 95 per month membership. Amazing....

I've been a member for a little over a year now and there is no wifi available. I've been told before by a receptionist that wifi will be available soon. I think for the price we are paying as customers, wifi should be available.

Was treated in an unethical way by this club. Never going back again and asking customer service for a refund.

Why is Queens experiencing a towel shortage? What a joke.

So I started a new job and was looking for a gym in the neighborhood to workout in. I stumbled across this free 30 membership for nysc, that was online. I went and got it and used it to work out, I was like this is great.

I'll use this 30 days up and then join at the end of it, I was psyched. Upon finishing the workout and leaving the sales lady that gave it to me said her manager told her to get the pass back from me.

Then they had the nerve to try and sell me a membership. I'm glad I got to see the services of nysc before I joined and they really did me a favor. Please look into another gym they have so many complaints filed on them.

My kids signed me up last Father's day (June 2015) for one year membership at NYSC, Ardsley, New York. At that time promotion was you could bring along a guest anytime during the year membership cycle, for free. Since Father's Day of last year I've been working out together at the club 2-4 times a week together with my wife. It's been great on many levels, and I thank NYSC for that membership package. Yesterday (1/18) when I went to the gym I was told that starting on Feb 1, 2016, I will no longer be able to bring a guest for free, but any guest of mine will have to pay for access to the club.

The host at the check in counter said there was nothing the Ardsley NYSC could do to help me out with this, as the decision to go back on the original agreement made last June was driven by NYSC…

I'm very look how I emphasize very) disappointed in NYSC, because I had signed up for the 30 dollars a month,which includes me inviting any guess as much as I wanted. Now all of a sudden your associates tell me that, I can not bring the same guest. I have to bring different guest each time, I come to the gym. First of All that is not what I signed up for, I go to the gym with my friends to get motivated. So for you guys to take that away from me last minute is very uncalled for. Secondly, it's not free because technically speaking the 10 dollar extra that I pay for them, so how are they for free?

New York Sports Club certainly don't make any sense. So now that I don't know different people my money is going to waste, I'm very mad and thinking about canceling my membership and you guys…

I have been working out in New York Sports Club since more than 6 months now and I feel amazingly good. My overall stress levels have come down. I have put down weight and feel fit. I have signed in for membership as I feel that since I planned to work out through out, I must take it.

They have been very patiently helping me out in my overall health and fitness regime. I trainer has been a very encouraging guy who never made me feel low on the result. He kept constantly motivating me on my work outs.

I must say NYSC is doing a good job. I personally would like to recommend this to all and give an A+ to it overall.