Office Depot

Got yelled at and cussed out by an employee named Sarah will not be back anytime soon to the Lexington ky store

Today, September 15th I would like to say that I was dissatisfied with the service I received. I tried to get print services done today around 12:30. I was told to return at 2pm. I returned at 3:30pm. Was told they were very busy and to come back at 4:00pm.

I was thinking, that is only 30 mins. So I returned around 5. The gentlemen were gone. And someone else was working now. She had to track down my print. Now this is my third time here in one day.

Now i was standing there and the young lady answered the phone and told the person on the phone she was speaking to , that they could not start any print job until she was actually there. I was never told that.

The young man acted like my print job would be done when i returned. After being so inconvenienced, expecting my job to be ready and…

I have been trying to get a refund since August 12, 2023. I have made over 8 calls, I even went to my local Office Depot, all to no avail. 99 on 08/12/2023 for a maintenance renewal I called and canceled it as I no longer have that computer.

I was told my refund would take 7-10 business days. It has now been 22 business days. What do I have to do to get my refund?

Ordered a calculator for my daughter for school. It was the only one in town. Thought cool I'll go curbside BUT wait this store closes TWO hours earlier than they say they do. So my daughter didn't get the calculator and I'm out 16 bucks bc unless I drive all the way over there NO ONE CAN CANCEL IT.

I even got an email that an associate would be out shortly and they were closed! I've called customer service and the hours online don't even match what customer service told me. The store is closed right now but if you call it SAYS it's open and gives you the prompts and puts you on hold. Why??

Today i went into the Office Depot store in Winston-Salem NC off Peter's Creek Parkway .. I want go into the whole situation but I will say I have delt with this same person on many occasions and he acts the same way.

I honestly shouldn't have gone because he( Adam) was very disrespectful and rude to say the least. He treated me not as a paying customer but like an idiot on the street. I was going to purchase supplies for a church and I end up not buying anything and left the store with him still having words as i was leaving.

That is not perfection and I'll never go back into that store.. Just ridiculous!!

i order an item on july 21 2023 order number 323700698 i have called three times asking why my order is still in processing i have had no luck with getting a tracking number my order was set to be deliverd in two days august 10 it is a very important item for my wife who is a school teacher i still havent got any response from anyone ive talked to i feel as if they took my money and

im getting scammed im truley consenerd tabout the way buisness is being done at this company i feel they stole from me i want this resolved imideitly and i dont want my money back i want my item or a item similar sent to me on the 10 th

Went in today to get a webcam that said was available online.Went in door and ask for assistance and the man that helped me went to desk as where is webcams and she said we don’t sell them didn’t look or anything. I took my business to Staples and will NOT be returning to the Cookeville Store again your customer service is non existent

I was treated like a degenerate I receive followed from the moment I enter the store to the moment I exited only because I had tattoos on my face. It made me so uncomfortable that I didn’t wanna give my business to the store the big man with the ponytail followed me him being three times my size made me even more uncomfortable like I was in some type of danger beware of him

Complain on employee PETER,

Office Depot Store # 2231, 4940 Fort Apache Road, Las Vegas, NV 89148

I visited today 7/9/2023 Office Depot Store #2231 and had a very bad experience and unrespect as a customer for 20 years. I live close to the store and for last 20 years purchased a lot of electronic equipment here.

I wanted to buy today a new Laser printer with fax machine and also to send an urgent fax to my company. In store only one fax machine was available, on the other there were couple signs that the fax and printer machines were broken and out of service. I stood and waited for the fax machine to be released.

The old woman in front of me didn’t know how to use this machine and I began to help her. None of the store employees came to ask if she needed help or questions, she stayed…

Help Desk could barely be bothered giving me information on a flash drive, which I knew nothing about. A gender undefinable person would not assist me to pick the item or take me down to the aisle. Ur staff needs to be retrained.

I felt like I was in the hood. Won't be shopping there anything soon. Thursday afternoon, 6/29/23

I ordered a gaming desk and never received it. I tried contacting office Depot for a refund and their customer service forwarded me to a third party furniture assembly company first! And second time through, they placed me on a 1hr long hold and no one ever got back.

It's been three months since my initial refund request and the every time I call the customer support, they just put me on a hold. This is the worst kind of scam on earth.

Several months ago I used office depot for business cards. I returned today to refill my card order and the rude attendant said there was nothing in his computer. When I arrived at the counter he was texting and told me to wait.

After several minutes he then made a phone call. Then he said he couldnt find my business card. This type of rude unhelpful attitude is a regular thing at this location. I will not shop here and will tell everyone to shop elsewhere. This is really sad.

went to Office Max in Mayaguez Puerto Rico. xx and a bag costs 8 cents. What a rippoff !! What an anti-consumer attitude. We dropped the product we WERE going to buy and left your shithole store. Adios baby !

I picked up an online order earlier today of two office desks from your store number 242 in Tyler Texas. When I pulled into the parking lot, I tapped on the link in my email for curbside delivery. Waited about 10 minutes, and after seeing an employee, come outside and look around and walk back inside, I went inside to follow up on my curbside delivery.

The same gentleman who had seen him come outside earlier, introduced himself to me as Hunter, and told me he looked outside and did not see me, and that if I was not parked at the curb, they would not bring my order out. He was a little aggressive towards me, , but I blew it off and did not think much about it.

When he and another younger employee brought my two boxes out to my truck after I pulled up to the curb, I showed him the email…

Adam, who is one of the managers, is excessively and unnecessarily rude. I am a teacher and am in this store a lot since it is close. Every time I am in there he offers no help and when asked for anything is rude and doesn't want to answer questions, or just do normal things like print a receipt.

Today was the last straw. I went in to quickly print a shipping label and send out the box. I accidentally left my wallet which I didn't realize until I got to Petsmart to pick up my dog. I called the store from Petsmart to see if it had been picked up.

They said they hadn't seen anything. So just to cover my tracks I went back to the parking spot at Office Depot and retraced my steps. While talking to the nice gentleman at the counter who was helping me look he asked Adam who was behind the…

Store 436 in Clearwater Florida, I want to complain about the print and copy manager Kasey, she is very rude, always has an attitude and has scared not only customers off but employees as well, she's rude to her co workers, she has no business being in customer service, she doesn't value your company, she's stated that she hates her boss and her job, she argues with customers, complains about everything, something needs to be done!!!

Scaring off business, your money!!! I tried complaining to the store manager didn't get anywhere!!! I was an employee since Feb 25th, I wasn't given the opportunity to succeed due to a hostile environment. But ask around or send in someone undercover, she bullies everyone, had me almost in tears yesterday, I put up with it for almost a month.

I believe she…

I checked in and was consistently skipped for people that were check in after me. I had an appointment I was sent a notification I was next, yet the same guy is at the register. I only needed a print.

I lost all patience . I can't wait any longer! I felt disregarded! I come here usually due to the convince but.. no one has time to watch others get serviced.

About a month ago my hours was cut down from 50-64 hours to 17 hours every two weeks. I went from working 5 days a week to working 3. I asked my boss why?. He said it was because my numbers (PPP, Loyalty Sign-ups, surveys, etc) was down.

which was in fact the case. I understood that my numbers were down because I was going through a rough time grieving over loss on several accounts. I Knew that my mind wasn't in the right place to be where the store needed me to be.

about a week later, I started striving for better again. My numbers actually started going back up. I was confused on why my hours never came back even though my numbers were getting better. day after day I kept striving for better but the hours never changed.

there was one week where i wasn't scheduled at all. I called my…

I HAVE BEEN AN OFFICE DEPOT CUSTOMER FOR SEVERAL YEARS. I TOOK MY COMPUTER IN FOR SERVICE IN ORANGE CITY, FL. THEIR TECH WAS THE MOST CONDENSENDING AS WELL AS VERBALLY BELITTLING INDIVIDUAL I'VE EVER ENCOUNTERED THAT WORKS FOR AND REPRESENTS A LARGE COMPANY.

Was at the Casa Grande store in Az and was attempting to get printing for my business, there was a line and 3 of us did not see the checkin , other people went ahead of us, when I said something, they said if you don't register we can't help you, so he said to go to the back of line and re register, after waiting for 15 minutes and 2 guys bullshitting and only 1 girl helping customers .

I will change where we shop at .. your lost not mine, No more office Depot or Max.. just remember we all have choices

To whom it may concern my name is Tina Mathews-Gittens, I was a regular customer at office depot in Brandon FL yesterday 01/09//23 I had a disrespectful, racist, cold non caring experience from the manager Mario and his staff that worked in the copy department. It's too much to type here, I would like for someone to contact me so I can explain.

Note I'm not the only one who feels this way about office depot and I'm going to make sure all my friends and family know about this office depot. com

During the past 4 months I have used Office Depot for shipping and both times it has been a nightmare causing extreme stress. The first time the girl put the shipping labels on the wrong packages causing my Indiana package going to Nevada and vice versa- the Helen St store manager in Fort Worth, Tx helped me to get the problem solved, but

this last time at the JohnJones store in Burleson, Tx was the worst. She had me type my information in the computer and I did it exactly as I had it printed on the priority mail envelope. She had problems with the system and when she did print the label I told her that the apartment number was missing- she stated to me it was the way I typed it in.

That was on 12/15/22 to be delivered on 12/17/22- well it did not get delivered because of insufficient…

Piss poor Tech Service, and no Email for lodging a complaint!

I went to Office Depot on Sepulveda next tot he farmers market and the Lady at the print department was rude, she was helping a customer and called me out telling my business having the customer she was helping comment on .. I wanted to print some stickers I wasn’t aware of the copy rights she was almost yelling it out and had a very bad attitude!!

It was on 12/15/2022 at 6:54 pm . She violated my privacy as a customer!

Order #279669278-001, picked up 12/1/22 at the store. This order is a nightmare. 1. 08. 00 in 100% battery rewards. No credit was issued to my credit card and nobody can figure out why this was changed. 2. I did not get the 30% back in rewards on ink.

However, after almost 6 (SIX) hours on the phone with Customer NO service, I believe the credit for this is pending. 3. I turned in 10 cartridges for recycle when I picked up my order on 12/1 and am now being told that I can't get credit for these unless I purchase more in December.

I did not pick up the $176 order until December, at the same time I turned in cartridges. Supposedly two customer service members were processing the $20, but I was cut off both times without getting credit. My time is valuable and when I have to spend almost 6…

They are awful. Two times now I have ordered some thing from their website and they don’t have it in stock. And you have to jump hurdles to get a refund. These people falsely advertise items on their website that they don’t even have to ship out.

I only gave them a second chance because mistakes happen. But now after the second time getting the exact same treatment I’m starting to think it wasn’t an accident. This is a fraudulent website and they need to be investigated.

Rewards program a shell game. Not real. Don’t be sucked on by the big 30% number. They add 30% to a tiny reward that gets you nothing.

I have some business cards made about a month ago the first round they look ridiculous they look like they come from the board game took them back they rename them this time they made the logo real small smaller than my name then they put the wrong phone number I went and handed a bunch of them all on jobs then I realized my phone number is wrong I went back up there three days ago trying to get them fixed the guy in printing the one that messing with the first time ask me am I sure that that's where I got them from and

did he just stop messing with me and started waiting on other people and this is the third day my cards have been up there and they're still not ready I've wasted gas two times already going 40 miles out of my way to get these cards it should have been right already I…

I am a teacher at a larger urban school district. I receive a card to spend at office depot each year. I have to cancel a portion of the order because one item was not shipping.

The order was placed several weeks ago and I no longer have the card.

I would like to have the credit to purchase something else for my classroom. I have been told by the customer service at the toll free number that there is nothing they can do for me and keep me on hold for upwards to 20-25 mintes and then tranfer me to a general number.

I have tried four times and this is the same experience.

I don't understand why this is problems, because I cancelled a portion of this order previous and a credi was e-mailed to me immediately.

I have spent over 90 mintutes trying to get this done for my classroom - please…

Worst customer service in the world. Ordered product in July 2022. Came in damaged in August 2022. I have made 7 attempts to get this damaged product picked up, re ordered. Still nothing and it is mid October 2022.

They do not speak good english and this is very frustrating. I want my order picked up and cancel/reimburse me. BUT, No English Understandy

I will never shop at Office Depot AGAIN! crazy

no follow thru on complaint Sept. 1, 2022 despite 24-48 hour follow up promise. this company does not appear to care about problems at their store.

Store #2282 Leesburg VA. July 20,2022, @6:50pm. I want register a complaint against the store manager(female), and asssiatnt(female dark skin). These are the events: 1)I sent one email with 3 attachments to store #2282, Subject Line-Allan. When I arrived 6:50pm to have attachment printed, the store manager attempted to assist me.

It took about 3-4 minutes before they began to print several sheets of paper. The store manager went to the pay station and started to enter payment. I asked may I see the documents first. Store manager handed me the papers.

I inspected them, and informed manager some of these papers are not mine. The store manager insisted "YES" they are yours. Again, I informed her kindly, "NO" these documents do not belong to me. Store manager again insisted, "YES, they are,…

The WORST CUSTOMER SERVICE EXPERIENCE. Dallas,Texas Westchester store. What a jerk the "store manager " with no name tag but a HUGE ATTITUDE for simple exchange of ink pen refills a sales associate sold me that are not the item that was the same quality or fit for my pen.

I used the up yhe refills that do work and open the "professional " sales associate said would work. They did not. Being a loyal customer from opening day!! The manager then lied to customer complaint representative.

By far the worst customer experience I have had. They are highly unresponsive and very rude. I had to call them multiple times to get my refund back which still has not processed. When I asked the agent named Alan to connect me with a supervisor, he just put me on a long hold and after hours of waiting the call got disconnected and I had to call them over again.

Their agents are highly unprofessional and have no sense of customer service. They don't value your time. Don't ever shop with them.

On 3/24/22,I called to get some assistance with a product question at the Office Depot on New Garden Rd. in Greensboro, NC. The manager was rude & short with me. He also hung up in my face without saying goodbye. Very rude

Date: 2/11/22 To: Senior Manager in Tampa Bay area including: Office Depot store #2597, Palm Harbor 33650 US HIGHWAY 19 N Palm Harbor, FL 34684 RE: Store Manager – attitude

I’m contacting you regarding an interaction at the Palm Harbor store #2597 on Monday 2/07/22 around 10 am. I waited several days to see if I felt the issue warranted my time to send this message. As I learned through years of managing teams of sales and customer service personnel; “For every 1 person that complains there are likely to be 9 more that don’t say a thing.”. With that in mind I’m sending this for your consideration. I am WAS a loyal customer at this store for several years. I frequently have print jobs that require special paper, tri-cut, or trifold. It has been a longstanding practice to present the job on…

Order#200425155 I ordered some envelopes that were falsely described as being self-seal when they require wetting the glue to close. I have called several times and gotten ticket #s that were supposed to generate a return. The other day I received an email stating that I cannot return the item because it was a special order.

I even checked my order history online to see if there was anything saying I could not return the item but did not find anything. They are plain envelopes, what's special? I am returning them because they are not self seal as described, that's false advertising.

I would like to have these picked up and my account credited the cost.

An old women with blonde hair always give me a bad service ,always on purpose makes us wait a long time I have a company and every week I go there to print jobs and it is always the same. Today I went and when I saw that she was was wasting my time on purpose , I left and saw as if he tended to the person who was behind me quickly i do not know her name but is the only old women with blonde hair and a really bad attitude

OfficeMax Store # 6782, Katy Address THE MARKET AT VILLAGE CENTER 23610 WESTHEIMER PARKWAY Katy, TX 77494

Looking for simple sheets protector. Fort Lauderdale Office Depot on US1

I see several hysterically laughing guys there. I ask a question. Not loud enough to stop the laughters. Asked again. Shown my sheet protector. A guy turned it over under and again. Questioned what it was. Said Aisle 6. Did not find anything remotely corresponding in those mostly empty shelves. Another employee suggested I go to Target

Horrible service and bad experience. Stupid disrespectful staff

The last two times I have come to this stor, the members seem to have little to know passion for customer service. They are rude. Today’s experience was just that, I asked the associate for the store number to send an email to the print and copy section, and he replied the store number hasn’t changed.

He told me the store number 5 minutes before but going through my email and being a advocate and Office Depot consumer I have a lot of store numbers that pop up in my email. The statement was completely unprofessional and he seemed to be so casual about it, like I meant nothing.

His name was Jeff and it’s just unacceptable. I live in Richardson and I literally cringe every time I come into this store because I know my customer experience will be poor.

I place an order on 8/12/2021. The Realspace 22"D Vertical 4-Drawer File Cabinet,Metal, Black. The cabinet was delivered to me with the 2nd drawer bent. I was offered a $60 credit and later a discount of $60 was given to me.

My complaint is that the customer service rep did not get back to me when she promised that she would the next day. My biggest compliant is the fact that I was not allowed to just exchange the file cabinet for a new undamaged file cabinet.

Instead I had to repurchase the item. It is my opinion that this was a very inconvenience to me. I hope that your company take this into consideration and implement new procedures that will allow customers to exchange items like my file cabinet.

Because of this experience I will not purchase large items from Office Depot anymore.

If I could give 0 stars I would. I waited in line over 5 mins almost 10 while the worker completely ignored me. She was just walking around talking and did nothing acknowledge me at all. This is NOT the first time that I have encountered horrible customer service from this particular individual.

After I walked away from researching on my own I seen I could use self service. Once I walked away she started saying to another employee how she did not care about this job. She didn’t care about customers and did jot care whether or not she would get fired.

It does not matter to her. Office Depot needs her not the other way around. I hope you all talk with this employee about her professionalism and also her customer service skills. She clearly needs extensive training and a new attitude.

If…

I order 3 office merchandise and my purchase was over $400.00 and for days been getting run around my items went 2 different located. On top of it my desk came in damage with me waiting days get my item and my other item never made to my resident. I never won't shop again at office depot bad experience and I'm upset.

Received email from Office Depot to respond to a review of recent product(s) purchased. Unfortunately, there is no connection to reply for a "product review". If you want reviews, then provide a way to do so. Unfortunately I now will not earn any "rewards" (and you will lose another customer).

We requested a return on an item and was told that it will be picked up by their carrier. On June 11th, around at 3:02 PM their carrier came und picked up an item from our door that was delivered to us as part of our purchase and we were expecting to receive that day.

When we did not receive the item we followed up with FEDEX who told us that our item was delivered. I contacted the Office Max customer service several times and then received an email from Alan Benjamin V A Customer Resolution Team | Office Depot, Inc.

stating that it was picked up. When we looked at the picture, we saw that they had taken our package that was delivered by FEDEX. We have the picture of the truck and the item that was taken by them which is the evidence (was sent by their customer resolution team) Since…

Absolutely horrible service. Went into an office depot and stood in line. Keep in mind, I am the next customer in line. Waited and watched as 2 other people were helped before me. I actually told one guy that they can Laminate here and he was helped before me.

Yes I was talking to him while in line and yes he was helped before me. I stood there another 5 Minutes and no one bothered to help. 7 employees in the store, only 1 was actually working. I will take my business and my company's business to Staples, where they value their customers.

I took two computers to Office depot store #212 I wanted both computers reset and updated to the latest windows. Well the Desk Top was a windows 7 computer and the lady advised not updating it to windows 10 or else it would crash.

I agreed to update the computer to windows 8 as I have never had an issue and didn't want it to crash. About a week goes by and my computer is ready a different lady calls me and tells me it is done and now has windows 10 on it.

I confronted her about what the other rep said she then called the guy that updated it and he said it would be fine and that it went on with no problem. Fast forward to two days ago and i no longer have a computer because it has crashed office depot is not willing to resolve there mess up there resolution is to 1.

99 upgrade charge or…

June 22, 2021 To Whom it May Concern: I went to the store in Albuquerque, NM, 40 Hotel Circle on June 21, 2021 to get my virus vaccine card laminated. I had already had it laminated at Staples but I wanted a copy and have the copy laminated.

I had the requested copy made and laminated and I was charged for it. I asked the clerk why I was charged. He said because you are only allowed one. I asked to speak to the manager and he called manager CAITLYNN over.

She said you are only allowed one to be free. ” She asked the clerk that waited on me does Staples laminate? He replied yes. She said to me “well, I don’t think you had this done at Staples so you are going to have to pay” I asked her if she was calling me a liar.

” She just replied that I had to pay for it if I wanted it. I paid for…

This is not the first time that I contacted you guys for the same reason.

A few month ago, I was experimenting the same issue and your team just told me that I t was the credit card that Did not authorize the payment “that is not true” Now, still happening because the same issue with different bank and credit card? I called the bank, and they have no issues with the transactions. Multiples charges instead,

I am very disappointed. Lately my orders always get cancel. I need to know the reasons. It is waist of time. I don't have time to be playing with you. Please provide request information.

Some of the orders that you can check for the last couple of days: Order #: 175563471-001, 175563471-001, Order #: 175475013-001, Order #: 177024515-001, Order #: 177061582-001, 175494321-001

Now…

I went to the Ocala, FL location and the Gainesville, FL location on 13th Street. Literally the worst experience I have even had with the print departments from Office Depot. I put in an order for 2 different signs. One I needed 2 of and the other was double sided.

I called the Ocala location before and after placing the order. They told me they received all the information for the signs. I drove 45 minutes to that location in order to get my signs the same day, as promised.

When I got there they told me they didn’t get the other sign, didn’t have it printed and they could not print it despite my drive. I call the Gainesville, FL location as soon as they opened the following day.

I expressed my frustration about not getting my order and told them that I needed my order that morning. CJ…