Orbitz

Trouble booking online due to website problem, had to call. Applied to the orbitz rewards card, got temporary card number and info, didn't work while booking. Called to see why, that rep was extremely rude, was no help, didn't care at all when I decided to cancel card. Horrible all around.

74 minute call to do something I could have done myself in a tenth of the time had their website worked.

Yesterday around 5pm I called Orbitz to make a name correction on my reservation.

However nobody ever comes back on the line. I have a total of 200 minutes on hold. I am presently on hold with a Customer Service Rep Diana, for 30 minutes,while she tries to get a supervisor to address my situation.

It is a simple matter of them submitting the name change to West Jet?

I booked a round trip with Orbitz between TLH and LAX. I needed to change the return flight. I called Orbitz, after 40+ minutes wait, I finally got an agent, who could not speak clear English. I explained what I needed - simply change the return flight to be a later time same day flight. I was put on hold by the agent for at least 30 minutes and got hung up. Over 1 hour spent, but no result! I called again, after 30+ minutes wait, I got another agent, who still could not speak clear English. I explained again what I needed help with and I clearly stated which flight # I needed to change to.

The agent put me on hold again. 20+ minutes later, he came back and told me that I need to pay $398 for the price difference and airline charges. I gave him my credit card # and made the payment. Just…

I made an reservation on Friday at Quality Inn Suites 3/25/2016 my phone died. I called back to customer service at Orbitz to see if the reservation was confirmed but it was not showing in the system I spike to two age to to obtain this information. I booked a reservation at holiday Inn Express and in which we resided. I called Orbitz after seeing the charge from Quality Inn on my bank account. I called to advise them of it and get a refund. I was given the run around.

I waited on line for a long time while the agent was to return and when she did she stated I needed to wait until Monday for a manager to confirm my reservation however I'm trying to understand if I've made two reservations on your site in one weekend and the agent at quality Inn confirmed we did not stay there why is this…

First, no confirmation of my purchased itinerary ever came, so after I went to looking for it (email & Orbitz account), and didn't find it, I contacted them. The customer service representative said it didn't exist, and I politely explained how unlikely that should be, but I purchased a new itinerary at a higher cost (since rates had gone up) anyway, just to make sure I had a seat for my boss on those flights. Then she finally asked if I had given a method of payment, and I said yes (that's half the online purchase process), and she looked somewhere else on her computer, and there she found my original itinerary. So she sent it through and sent me a confirmation, ad cancelled my new itinerary, and all seemed good (I was relieved).

Until I saw that the wrong departure day was indicated, so…

I was the victim of ID theft in October of 2015. They stole out of my account $34,000 dollars. My debit card was stolen my home mailbox. Some unknown person on 11/18/16 charged 2 tickets from Orbitz for a total of $ 918.76. I called Orbitz to inform them of this fraud. The agent kept asking me for a confirmation number. I told him if I didn't make the reservations, how would I know.

I just want to know whose names are on the tickets so that I can give it to the police. I have filled out the police report and spoken with the B of A. The card's last 4 numbers were 1117, other numbers were on the statement. I am a retired senior and this hurts.

My wife Maryann Ennis tried to book a flight for the two of us to Cebu Philippines using Orbitz. All went well until she tried to complete the purchase of the tickets, then everything went to hell in a hand basket. She used her debit card and then she got a notice that there is a problem with her card and it said try again. Same thing, try again. Orbitz deducted from our bank account and we got no confirmation, no itinerary. She then tried to contact customer service and was put on hold forever. Finally she got to speak to someone and the pushed her off to another rep, put on hold again.

She was on the phone for 2 hours with Orbitz customer support trying to get the problem resolved. She spoke to 12 different people and no one would help her. Orbitz has kept our $3055.00 and has not…

I called Orbitz to change the dates for my flight. The customer service rep clearly did not know what he was doing. It took 2 hours on the phone with him to finally get my flight changed (same flight, same airline, departing a few days later).

Then I received the confirmation email he sent me and he booked me on the wrong flight! I called Orbitz back to try to fix the issue. I have been on hold for 90 minutes now. That's over 3 and a half hours today that I spent on hold. This is ridiculous.

I will never book with Orbitz again.

I booked a trip for my son, my boyfriend and myself to go to houston from LAX. My son is over 24months and when I was booking my trip i provided all his information. 40. 54, I called orbitz to figure out what happened.

Apparently they didn't bill me for my son although he was one of the travelers, I stated to them that it was unfair for me to have to pay more than I had authorized not to mention illegal. I was put on hold for 2 and a half hours.

Sohel Shaikh told me he would give me a call back after he had the airline on the line, he transfered me to the airline that told me that it wasn't there mistake and couldn't do…

I booked tickets by Orbitz. It was completed when I finished the booking process and also I can see the transaction on my bank statement. But two days later, I noticed my reservation had been changed and also I can't find any information of my tickets. So I called Orbitz customer services several times, they told me that it is because Delta changed the schedule and I have to call Delta to confirm my tickets information. Once I called Delta airline, they said Orbitz cancelled my flight.

Then I call back to Orbitz, they said I have to make a new reservation based on the current tickets price. The original prices was around $700, but the tickets went up to $950 and Orbitz said I have to take that cost by myself. I don't think it is my fault, so I think Orbitz should take care that cost for…

I recently booked a round trip ticket to Phoenix with my debit card and the "ORBITZ" site said, that the transaction could not be completed. Thinking that maybe I had made a mistake, I tried to enter the card information again. Once again the transaction came back "cannot be completed." This was on Saturday January 23rd, 2016. I went to the bank on Monday to see what the problem could be, why the transaction was incomplete. The bank informed me that my account had been debited twice and Orbitz had tried to debit the account for the third time.

I knew I had sufficient funds in both my banks. So I went to my second bank and Orbitz had tried to debit this bank for the same amount on my card information. My other bank refused it, because I had gone over my $500 dollar limit. I went to my…

00 on Monday 12/14/2015 at 7:00 p. (PST). 00 less) called Orbitz and talked to the agent and supervisor, who lied to me and told me that Orbits does not have "48 hours best price guarantee" and I can not get the difference refunded to me.

I called multiple times back to complain to Orbitz corporate service department, and was always put on hold, finally I was told today Friday 12/18/2015 that's mow it is too late to file for the refund, because 48 hours already passes, even though Orbitz has record of my call on Wednesday 12/16/2015, which was less than 48 hours.

I'm writing to complain about Orbitz's lack of customer service. When I accidently left luggage at the Triadelphia Econo Lodge, Orbitz refused to contact me about the problem even when the hotel called and explained the problem. While I understand that Orbitz was protecting my privacy by not giving my contact information to the hotel, how much effort would it have taken for Orbitz to alert me to the problem by email??

If Orbitz had done so, I could have returned to the hotel to pick up the luggage. Instead I incurred $160 shipping fee and was without my bags for three nights. and it will not earn my loyalty with practices such as this one!

Orbitz Record Locatior- PBORB8032720544. Hi, I am so disappointed with Orbitz customer service. really you made feel sad! why have you changed my flight timing. I suppose to fly from DXB to Manila at 11pm on 17th Dec 2015 but now it has changed to 7:40pm on the same date.

I have to rush from my work to home then to the airport! I should be working till 6pm! Its not a joke. I paid a lot of money for this flight then usual. I demand a service recovery for the inconvenience caused to me.

Should I contact the Orbitz corporate office with my complaint next?

I had a package reservation to Israel. My hotel confirmation number is L5TFML. They didn't give the room that i reserved and they asked $160 more. I had the obligation to pay the difference since the room that i saw in the reservation wasn't it and it was impossible to stay there!

i have more complaints about this hotel, please help me about the subject otherwise i will visit a lawyer. Best regards.

My father booked these tickets on my behalf and we were due to fly to Kathmandu on the 30th August how ever after the earthquake we had to revise and cancel our trip. June 19th my father first made contact with Orbits to have the flights refunded how ever you would not honour this request and he was referred onto the travel insurance he had taken out with Allianz, after further discussion it was made clear that the policy did not cover natural disaster.

After he was told about this he then got back in communication with an Orbitz agent whom advised he could change the tickets, how ever as it wasn’t booked under his name, I was then to call Orbitz and discuss the options. After hours of online searching and many messages with my father I managed to find a phone number that worked from…

My call to extend my stay at Days Inn in Jennings, La where I have stayed the last six weeks through Orbitz was horrendous. The person talking my call could not speak or understand fluent English. I was on the phone with her for almost 40 minutes.

If I continue to get this kind of service I will go through a different company for my travel in the future.

I made reservations on Orbitz at travel lodge in Gallup New Mexico on August 3 2015 when I went to check in the female at the counter went crazy when I asked why they did not post that there pool and Jacuzzi was closed and she stated "you tourists with your complaints."

Complaints and told me to get the hell out of the lobby and threatened me saying that she was going to mess me up and started to walk out and act as if she was going to hit me. I told her here I am and spread my arms out and said go ahead as she took her shirt off and stripped to her bra and walked to the side door and she stopped right when she got to me and acted as if she was going to hit me, she walked bake around the counter, I then asked to get my money back and she said to said call Orbitz.

I asked to talk to the…

Well when I reserves my rooms for Howard Johnson's Inn here Harrisburg, PA I was given options for smoking rooms & I requested them & was not given them.

Second I requested a room accessible for a disabled person & I was not given it at check in. I had to have it changed.

Also one of the rooms did not have a phone in it & the toilet did not work properly. The other room the toilet did not flush & only the bathroom light & one other light worked in the room.

The knob was missing to turn on the other & there where no other lights. The remote to the tv did not work.

Also had problems with the key card not working & had to walk in the rain the the office to get another. For what I paid for these rooms it should have been better! If not better then CHEAPER!!!! I was not happy with my…

I feel that Orbitz is willingly part of a scam. Recently, my husband and I booked a hotel room through Orbitz, and it turned out to be a complete disaster.

First of all, the picture of the hotel (Days Inn, Livonia Michigan) is not the same as the actual hotel. It is a rundown place that probably started out as a hotel in the 30's. Why wouldn't Orbitz know this?

Do you even care how your company is represented? I always associated Orbitz with quality. Now I just don't know anymore. The furniture is rickety along with the building. They need to close and rebuild from the ground. Horrid!!!

I booked a room at Charleston, SC downtown Days Inn for Monday, April 27, 2015. When the confirmation email came back to me, it read May 27, 2015. In fact, I will be out of the country on May 27, 2015.

I immediately called Orbit and spoke with a gentleman named Calvin, telling my problem. He had me wait while he said he would speak to the Days Inn manager in Charleston, SC. When he returned to the line he told me to call the manager and speak with him directly.

Over the course of four days I have tried to speak with the manager and was told "he is in meetings all day", he's not here today", or "provide your number and I will have him call you". I have yet to speak with the manager.

I have since received an email saying my Visa has been charged for the room. It would appear I am caught…

I made an airline reservations for 3 and a car reservations. We landed at the airport and our car was at another airport. We had to pay double to get another car at the airport we landed at. Your representative said I should have double checked my reservations.

In the future I will not have to because I will not use orbitz again.

I just bought a trip on orbitz under misinformation.they list the hard rock cancun as a five star resort.i am a very well travelled person and this hotel was not even close to a five star.the food was mediocre,the lobby was dated and the beach was Beautifull but not kept lean. Leblanc a clearly five star hotel was far superior to the hard rock in every way but orbitz categor both the same. This false advertisement!

I realized that we may not be able to make the trip in the last week of February I called Orbitz to cancel the trip. They agreed to cancel , but on refunds will be made. This is something like a highway robbery.

I asked for a cancelation 2 months before the scheduled trip and they simply said the airlines won't allow refunds. 00 ?. It is my understanding that airlines have to make a full refund isf the cancellation is done a week before the scheduled trip.

I ma exploring the leagal actions that I can take. I request all concerned to call their elected officials and make rules so that these thives won't be allowed to rob people. Anything that you purchase can be returned for a full refund within a month, but not some thing that you buy from orbitz. Buyers Beware !!!