O'Reilly Auto

Hearing how you treat your employees, is really a total SHAME, Then you hire a person right out high-school for a position that is not qualified without a degree. Also punish people cause they need time off and HARRASSE them

I went to the Lander Av store in Turlock Ca on 3/16/21. I was assisted by a representative named Juan. He was rude and had an attitude through the whole transaction and refused to write his name down or let me talk to his supervisor.

I have been a loyal customer at that store since 1994, but O'reilly's will never get my business again. I can get mistreated at home for free, I don't need it at a parts store where I'm spending money. I don't care if I have to pay twice the price for parts, I won't be talked to or treated like that.

I have been doing business with oreillys ever since they opened near me. I am very upset that I have been trying to get a part for three solid days now. It was a special order and popped up to email customer service.

This has been going on three days now, and customer service has not responded to their email. Well first off when you have to wait three days to get an answer from customer is not at all satisfactier. How can you sell parts when it takes so long from some higher up to respond?

Even had a Dm involved, but obviously he didn't much care because he left and nobody ever called me back about the situation. You can't sit and wait on parts for three days and then take another three days to get them.

That puts my customer with no truck to work with and then makes us look bad because…

I called your Aberdeen wa store to order a starter. I am stuck 45 miles away from the store and I wanted to purchase it over the phone and have my son pick it up. Now I purchase many parts from this stores and I have purchased them by credit card over the phone several times.

But today i was told by the employee that i could not pay for it over the phone i asked to speak to someone else and i was put on hold for ten min until i finally said forget this and called autozone who was more then happy to sell me my part and took payment by credit card over the phone and my son picked it up so he could bring my part to me as I am broke down on the side of the highway.

I have never been treated so poorly as I was today at the Aberdeen store. So I think I will be giving my business to autozone…

I ordered 2 v belts that were needed in the allotted time frame that the employee given to get the order the next morning. I was told that there were 2 in stock i told her to order both and I would pick up the order later in the afternoon the next day.

On arrival the employee could not find where I had placed the order. After several minutes and 3 employees later the employee trying to make light of the situation was trying to get me to order another belt at a higher price to arrive the next day I explained to her that I needed it that day that is why I ordered it the day before therefore I will not go back to O’RILIES and

i will tell others of my experience. Store 4482 Childersburg Al.

I have been trying to get my warranty coverage used on my auto and I'm not receiving no phone calls back after calling several times. 503.539.3412

On May 2,2020 My son and I went to Advance auto to purchase a can of spray paint. Advanced was closed went to Orielly,s. We went to the paint section my son found what he wanted and realized he had forgotten his wallet in the car.

he ask me to hold the paint while he runs out and gets his wallet. 2 employees are working the counter and I hear one of the employees say thats suspicious he's wearing a hate and jacket and its 70 degrees.

Its 73 degrees in goshen Indiana at 9:04pm on May 2 This is the first really nice day we've had. Your employees didn't realize I was still inside and could hear everything they were saying. When we walked up to the counter for my son to pay I told him I wouldn't spend any money here and I told my son what was sai. He blew it off.

I asked the guy working the…

Store at Dyersburg,TN now staffed by aged semi-retired employees not willing to help with battery changes, etc. Claim too busy to help but noticed one playing with cell phone. Will not visit this store again!

The local Oreillys in Kearney MO has turned into a joke status during the morning shift. They have no idea what they are doing and they are not customer friendly at all anymore sinceKenny Omland and most of the people that have been there for years are gone.

I HAVE NO COMPLAINT. I JUST WANT TO GIVE A SHOUT OUT TO THE WHITTIER O'REILLY AUTO ON WHITTIER BLVD. EVEYONE WORKING THERE ARE ALL VERY NICE AND HELPFUL. THE ONE PERSON THAT STANDS OUT IS THE MANAGER CHRIS. I HAVE HAD THE PLEASURE OF HIM HELPING ME A FEW TIMES THAT I HAVE BEEN IN THE STORE.

HONDA WANTED TO CHARGE ME $25 JUST TO PUT A BREAK LIGHT IN. I DROVE AROUND THE CORNER AND CHRIS WAS ABLE TO HELP ME FIX THE LIGHT. HE WAS SO GENUINE AND KIND TO HELP ME WITH THE LIGHT.

BEING 71 AND DISABLED IT IS HARD FOR ME TO THAT KIND OF STUFF. I THOUGHT YOU SHOULD KNOW HOW APPRECIATIVE I WAS. HOPE YOU WILL RECOGNIZE CHRIS FOR A JOB WELL DONE. THANK YOU SANDRA UZEL 562/6964521

Bought a new radiator which fit fine and ran trouble free for a bout a month. On Black Friday the end of the plug broke off dumping all my coolant. I have been back to the store 3 times trying to get a new plug.

They can't find one even to order according to their employees. The only thing can do now is pull the radiator out for total replacement. This is NOT a 10 minute job and still not sure if damaged my engine over this either.

It also caused me to have to leave the truck sit beside the road and had $700 in LP tanks and propane stolen as well.

LABOR LEAN !! 00 TWO TIME FOR LABOR THEN GOT MY MONEY BACK .. 00 DOLLARS AND I NEVER GOT THAT .. THE TIME ON THE INSTALL FOR THAT IS OVER 1-1/2 HOURS WHAT UP WITH THE YOUNG BOY YOU HAVE AS A MANAGER STORE 365 MORRILTON AR LIES TO PEOPLE ..

WELL I HAVE BEEN NICE I HAVE A CAR LOT 64 AUTO SALES 200 N CHESTNUT ST. 72110 I WILL PUT THIS ON FACEBOOK THIS IS A SMALL TOWN WITH 4 AUTO PART STORES .. NEVER NEVER WILL I GO OR TELL ANYONE TO GO TO THAT STORE ANY OTHER AUTO PART STORE A THAT DOES NOT LIE ANS CHEAT PEOPLE LIKE THAT ONE ..

250 DOLLARS I GOT -F ON THINKS

I purchased new rotor, pads, etc in October 2018 in Springfield, MO. On drive back to Tucson I noticed pulsing when I applied the brakes. Back in Tucson I went to East Tanqua Verdi store and expressed my concern over the rotors being the cause.

The stores staff member strongly asserted it couldn't be the new rotors and didn't recommend I bring them in for inspection. So I bought brake bleeding supplies and lubricant for the calipers. The pulsing continued. I stored the car for 6 months and returned to Seattle.

Back in Tucson I took the rotors in but again the staff argued the rotors would not be the cause and if so I must have overheated the brakes.

However they turned the brakes and now there is no pulsing. If their is a two year warranty, why am I now left with rotors thinner than I…

Slow and unmotivated workers.

i have been shopping at the richmond michigan store since it open. ive known the former manager for a number for years, always have a great experience with him and his crew. their is a new store manager now. the store plays heavy metal music, some of the stuff smokes vap product right at the counter behind the manager, the store does NOT feel like the friendly store it has been....

the new manager is more interested in the sale than in my experience. and ive learned that the new manager has run off the other women that have served us so well thru the past few years. if we are just to be cash cows to your stores, their are other stores we can shop at!!!!

why is the new managers phone number NOT on the front of the building like the last one was??? sincerely tom pelt loyal customer 7 plus…

My husband spends a great deal of money in this store and anything he purchases is always the wrong part. He uses more fuel to go back and forth there than he does work. Yesterday evening he went to have his rotors turned, NO ONE that was working at the time knew how. Today he is still sitting at home waiting for them to either start on them or finish (11:15 am). I know there are people out there looking for work, BUT PLEASE give it some thought who you hire and make sure they know a little about vehicles.

Just a previous experience: I needed washer blades.......not hard, but I was asked if it was for a 4-wheel drive or 2........REALLY?????

There is 1 or 2 that work there that do know a little something about vehicles.

I bought a wheel bearing for the front end drivers side, and it came in a plastic bag that had been opened and the wheel bearing had dirty grease prints on it. When I pointed it out to the salesman, and asked for one that was unopened and not dirty, he said there was nothing wrong with it, and refused to give me an unopened part.

My mechanic put it on, and it turned out to be bad. So he went somewhere else to buy one and put it on for the second time. The time, and running around, and arranging rides, took days because of this dishonest man behind the counter.

The complaint is the "No repairing cars in parking lot signs". These are the people that have kept you in business throughout all the years. Without them you would not have ever been business at all. Parking should certainly be allowed for those who purchase parts and tools so that they can get their cars back on the road again, in of course your parking lots.

I do not understand why they were ever put up. If it was my business I would certainly allow those who were purchasing parts etc to work on them in the parking lot, for up to 72 hours, which is also state law on all the city streets.

Some repairs like a fuel pump, that are located in the gas tank, I could do, but it is going to take a few days to do it. The policy makes no sense to me at all. Give up to 72 hours as long as you buy…

I had paint mixed at O’Reilly’s in Pine city they got the color code off the sticker of my door jam they did that themselves they mix the color he mixed it twice and still it’s the wrong color he said it would lighten up as it dries and it would be a perfect match which it’s not even close the paint is the wrong color & I want a refund or store credit and

they’re telling me that sales are final and there not going to return it or do anything about it. it’s their mistake not mine I want my money back.

I went to the your Troy,Illinois store on Monday June 24. I had already got that same stores web site and found the wheel bearings I needed for my 1972 Chevy C-10 pickup. They were rear outer axel bearings. I also needed the seals.

I had both parts printed out and had them with me. The bearing part # is National 6408 and the seal is MasterPro # 8835S. Iaid them on the counter an person by the name of Jeff waited on me he got on his computer and said i can get you that bearing for less because the number you have there is is not the part you need anyway.

I have the seals here but will have the bearings here in the morning. I went back in the next morning and there was jeff again, he got the parts and I paid for them with cash and a five dollar rewards card, while he was getting my change…

I would like to report an employee who works at store 4625 in Buford the name on his shirt was Kai. I recently went shopping in this store and never heard such fowl language coming out of an employees mouth.

Very unproffessional the conduct this employee was conveying. I will no longer shop at this store due to his language and behavior. I do not care to hear cussing when I go into a place of merchandise.

Went in to return lig nuts that were wrong size stood there 10 min waiting on guys on phone I said I need to return these and get another size the guy - Bobby says iam on the phone. No be right with you or anything.

Says this guy called first Then says I don’t half to put up with this.

Finally other guys what u need I say exchange these lug nuts he says iam not going to check every bolt to see what fits. I went to Napa they knew right away and got me the right nut. Half the price

today I talk to my local store about a part was order 2 times wrong and last tuesday the person I talk he send the request to see i the part is available the first time I got the part I desasemble the rear struts and I have to put it back because you give the wrong part and you dont pay the labor for it and this is no the first time i going to close my account I dont like the way the store deal whit this problem my coustomer is been wait for 2 weeks

I went to beechmont O'Reilly at 9:45 on 6/10/19. Upon entering Sadie was very nice and professional and was happy to help me and my husband. We were returning our caliper that we did not use as we sold the vehicle.

It was purchased on 6/2 at 12:39pm. It had sat on our porch for 8 days, so it accumulated VERY LITTLE rust due to the rain etc. But hardly nothing. We told Sadie we wanted to return it, so looked at it and said ok no problem.

She then asked Bradley K what she should put it in the computer as, and he grabbed it from her and asked us questions. We proceeded to tell him that as he can see their are no scratches, marks, oil residue, black marks or nothing on it, that it wasnt used or needed and that we would like to return it.

He started shaking his head at us and went in the…

I go in to the store in Wagoner Oklahoma and there is only one employee I want to deal with because the manager there does not know what he is doing he (Justin) tried to sell me a part that does not go to my truck, and then wants to tell me that I am stupid.

I am not the only one he does this to he treats people like they are dumb. I would like too see the RSS James Hooten to be moved up to manager. James knows his stuff and you can describe your problem and he already knows what part you need and is looking it up.

I spoke with local store manager along with Corporate 2xs One associate feom corporate name is Stephanie ext. 28733 on 5-31-19 approx 6:30 pm I was placed on hold for 30 minutes this one time explaining i dropped off 2 red top Optima batteries and when returned to pick up associates attempted to give sub par well worn batteries After explaining the situation numerous times the final straw was when Stephanie from CORPORATE told me to hold while she spoke with the store and they claimed i never dropped off any batteries. I fully explained i have my receipts from drop off of the batteries and Stephanie explained Corporate and local level is unwilling to do anything

Not only am i out 2 like new Optima Red top batteries but also time and stress Depending on how this turns out will dictate what…

Just came back from O'Reilly Auto in Carlsbad, NM looking for a WIX air filter for my truck. I had the part number. Product wasn't on shelf so went to counter to find out if some might be "back in the back".

I showed the product on my cell phone (with part NUMBER) to the counter person, Dallas. " Dallas: "Looks like we carry some in the back. " Me: "It has to be this part number, or the part number in this product line.

" So I give her all that information. " (again pointing to cell phone screen of product). Dallas" "No, see there's a zero. " Well, maybe I should have called in to get timely service. Won't be returning to this store EVER.

(Common experience of not even getting help in this store anyway)

I received horrible customer service at the O’Reilly’s location in Wake Forest on Main St. I received the wrong part twice that was the same part. Reps obviously have no product knowledge so how are they helping the consumer at all??

I have a complaint about the manager of the store on zerostreet street in Fort Smith, Arkansas. His name was David that is all I know. My husband and I went in there this morning and ask for a part and we told him exactly what it was and what it looked like and that it was an after market part.

Told him what year and make and model we were working on and he was very rude And said he had a whole row of boxes with the same part andI he wasn't going to look through all of the boxes until he found it then he turned around and walked away from us.

He was just real rude to us. He has no business being a manager if he isn't willing to Help the customer more than what he did! That you very much Donna

, San Antonio, TX 78239. One of your team people name Monica said she would be with me in one second she walked away then another man came in the store and walked back by the office with batteries she started taking care of him and

ignoring me he was a Mexican she’s Mexican and I am whit she ignored me I asked her why after she was done and she ignored me and would not even talk to me I’ve always been nice to Monica this is the second time she’s had a bad attitude and I’ve only worked with her twice so every time she has a bad attitude today she discriminated against me .

You always have new employees untrained bad attitudes unskilled and not very intelligent when it comes to knowing their job and as for Customer Service I can’t get no worse and that’s been my experience with Monica…

My problem is not with the staff, but the computer system. I have had an account with Oreillys since your store opened in Rogersville, mo since it opened 10 years ago. When an item is on sale(in this case it was a gallon of diesel oil) and it is rung up on my account, it never rings up the sale price.

In this instance it was a $8 difference. Would you please let me know when this problem is corrected so that I can have a little more faith that I am being charged the correct amount. Thank you.

I am complaining about your store located in Rancho Penasquitos, Ca. 92129. At approximately 2:45 pm on 03/02/19 my grand daughter purchased a front beam and rear tail light for her VW Jetta and asked the manager (Joe/Jose) if he would please install the lights.

She was told he didn't feel like it and said he would not install them on a Jetta. The manager was rude and uncooperative. I live in the community and frequently patronize your store. At approximately 2:50 pm on the same day I went to the store asked and the manager why he would not install the lights, he said it was raining.

It was not raining and hadn't rained for about 30 minutes. I got my grand daughter a refund and I will no longer patronize your store. For your information the store was not busy and there were 3 other…

On 1/11/19, I dropped off a battery, which I purchased from O'Reilly's, to be tested. I was given a Test Claim Ticket# 1554431 and was told I would receive a call when ready. I went home not feeling very well that day.

I developed an awful case of the flu which resulted in bronchitis. Once I was better I called the Granbury Store in Fort Worth, TX and was told they could not locate the battery but would look further and get back to me.

I never received that call. Again, on 2/19/19, I called the store and spoke to another store representative who looked and could not locate it, but said core may have already been shipped. I explained the situation, and he said he would have his manager give me a call.

The store representative also stated that the manager would be back in the store in the…

I went to the Oreillys located on Alpine ST. in Longview, Texas on Feb. 28, 2019 to re-cycle some oil. When I got there, I parked in the rear of the store because that's where the oil bin is located.

As I exited my truck, an employee opened the back door, I told him what I needed and he let me in to empty the oil. I had multiple containers to empty but the employee left before I finished. I wasn't going to go in and out the door because I didn't want someone to think I was stealing something.

Finally a very young man came to the back and I told him I needed to bring some more containers to empty.

First thing he said was that I needed to come through the front door the next time. I explained that an employee had let me in and then left. He kept telling me to come to the front door next…

Purchased a starter from O'reilly and it was not working, it would not start and if you hit it on the case with a wrench or hammer it would work temporarily. Store refused to honor warranty and said starter worked.

Am i expected to get under vehicle to start my truck. call 325-665-1260 to get me BenDearing. Very upset about this.

myself I spend a lot of business money for my trucks but here in the past year they like to play games at the piqua store there is no reason for me continue in 20019 was told to go else where so I did

I was at a orelly in porter tx weighting in line to have a starter check out one of the worker of o relly behind the counter doing nothing .but as soon as two Mexican come in he went out from behind the counter started asking them can be help them.what about me I Know he seen me weighting is this how your company treats white amican people

I was treated in a very rude way by an employee who's name is Ashley.i have been a loyal customer for many many years.as a result I had to take my business to auto zone.

Pahrump Nevada store bought a battery 4 days ago went to put in today battery was dead went to take back to store in Pahrump they said battery was no good, I wanted a new one they said they could not do anything because computers where down, then I told the guy I was talking to just exchange it I don't want my money back just new battery, was told I did not have to have an attitude at this time I told the person "now I do" I want the battery exchanged they where vert disrespectful and

rude, then they thought they would tag team me and gang up I told them all they where lazy stepped outside the door and asked if anyone would like to come outside as soon ass I get my battery replaced I will and my 15 family members will never go to oreilly's for auto parts again.

I bought a part at your Chanute Kansas store when I got home and took the parts off I had the wrong part I call the store because I had no way to get there . They refused saying they were to busy even though their commercial guy was there delivering parts so needless to say I walked to the closest part store and got the parts needed .

After I went in to your store and there were five guys behind the counter talking with no customers in the store. I proceeded to the counter handed them the parts and receipt ask for my money back and told them I'll never be back.

I have my receipt from a purchase of hose for fuel for my motorcycle. The receipt states that it is fuel line hose, I have pictures of the hose tubing that is not soluable to gas, and it did not take heat transfer right, it caused damage to my tanks by the fuel getting on it, and "melting the paint off of my tanks. I would like someone to call me to talk about this, because I have been trying to call your help line and 800 number on this receipt, and I am getting no where. My phone number is 765-348-7762

Thank you,

David Clark

Today is May 15, 2018, I went into the local Oreilly Auto Parts store located at 1016 Highway 19 North, Thomaston, GA 30286 to purchase a wiper blade. I asked Michael O. if Oreilly installed wiper blades, he asked the make and model of the vehicle, I told him. I got the blade, I purchased it and we proceeded to the vehicle. After replacing the old blade, he started walking back into the store, not even asking if I would like to keep the old wiper or have him dispose of it. I had to ask for the old blade and he just handed it to me and walked back in the store.

Your employee Michael O. need training in customer service. His customer service skills are terrible. I may never shop a another Oreilly's. My experience was not good at all.

Very DISSATISFIED customer

i was in your store at grenada ms about 10:00 this morning and was not happy at all with the service, there was two females in there, one white one, one black one , i came in to buy a fan clutch pulley and the black one pulled me over to the counter to show me the free loaner tools , i told her wanted to buy a tool but kept insisting on the loaner tool as if i was looking to use a tool for nothing.

i asked her again , i need a fan cluth tool for a 1999 tahoe that i can buy , i asked her several more questions and she would not say anything , ( standing there looking out the window), so i said you are not going to answer my questions if this tool will work on my tahoe,,she said i do not know if it will work on your tahoe, then

she rings it up and ask for payment, i told her i am going to…

I called the massillon new location commercial for are shop the one they just built. They refuse to price match auto zones walk in price very poor customer service rude will not ever buy parts there anymore and I will be sure to tell all my shop friends in area as well

On 03/26/2018 I went to my local O"Reilly auto store @ 91 Damonte Ranch Pkwy, Reno, Nv 89521 to pick up some transmission fluid and hose clamp's. The store did not have the type of fluid I was looking for but did have the right size hose clamp's, when I went to pay for the hose clamp's I gave the employee a hundred dollar bill.

He began to ring it up but then stopped and asked two other employees if they had change for the bill, they replied no he then asks me if I had a smaller bill and I did not, he said he could not ring it up because they could not break the hundred dollar bill.

I understand the hose clamp's were a small purchase amount but do your store's have some type of employee policy where they are to turn away a customer because of the bill size vs purchase amount or do your…

i have taking me ecm computer to the store in san mateo ca 400 s norfolk san mateo california 94401 to have it service that was around september 2017 i wait and wait finally i got it but it was wromg ecm i got it exactly on 10/24/2017 i keep on the shop they all this time until know they keep saying i provide me with another ecm nothing its my work truck and

paid storage fees for all this time what would you do if you if that happen to you i dont want to legal action agains you do i have choice you tell me i have spoke to the manager hes trying thats all he said, days go by months go by nothing i spend so much money at you store i have abusiness yes ask the manager of this store how much money i spend this month and to be treated like this

8-26-2017 I purchased 2 brake calipers, I paid sales taxes on them but was charged a $75.00 core deposit and was charged sales taxes on them also. When I returned the calipers I was NOT refunded by $5.06 in sales tax on the core returns. I complained at the store and was only told (I'm sorry I'm not in the loop with any information) this is totally unacceptable Sentner If necessary I will proceed with a BBB complaint If I do not receive satisfaction.

What is a O'Reilly looking for a certain item and was in the store maybe 20 minutes tops looking for it didn't find what I was looking for but I picked up another item and went to go stand in line and there were two people already at the counter. Then a gentleman in front of me and then myself waiting to be checked out there was a manager which is it Jessica Fontana in the back talking to somebody else very loud didn't bother to come up and see if they needed help.

When the kid went back to go and get her for a signature or approval she seen the line and she just decided to talk with the guests at the counter and not bother to try to help check us out and then just kept belittling employees of what to do and what not to do I feel that I am a regular O'Reilly customer my dad has a…

I placed a phone call to the O'Reilly Auto Parts Store located on US 60 in Globe/Miami, Arizona on September 5, 2016 at about 4:29 and 4:31 and the called was answered by a Dan (Female). The first time I was hung up on while requesting the price on a battery. The second time I was put on hold and hung up on again. I called back a third time and ask if she would not hang up on me or disconnect me again and she was very rude. She could very much use some customer service skills and training.

I spoke to a Crystal after that and I have to say that Crystal was very professional and polite unlike Dani. I was going to purchase a battery at this location but after having to deal with Dani I decided against it. Therefore I will not purchase at O'Reilly Auto Parts and will go to AutoZone or Walmart…

I was changing my transmission and the air condition pump on my 2006 kia spectra and went to O'Reilly,s part store on east 14617 Sprague in the Spokane valley to get transmission fluid a belt, and refrigerant for my air condition pump. Greg help me find the belts, and fluids for my car. The belt would not fit so I took it back. Greg helped me again, it had been 9 days since I bought the parts. My mechanic, Brian told me the belt would not fit. Greg looked up my rewards; (5099277868) ( I lost my receipt) and he told me that he did not sell me that belt. it was for a 96 Honda. I explained to him that he sold me the belt when I bought the other stuff for my car. My rewards shows a belt was bought but was a different number.

The number was only off by one number .Greg said he never sold me…