O'Reilly Auto

Just got a fuel pump from the Massillon Ohio O'Reilly's Auto Store and a fuel filter too but the issue is with the young guy who works there and the fact that with my truck being broke down and needing the fuel pump for return because it's under warranty. Anyhow he offered to bring the sock to me since he knew I had to pay for the ride to get the fuel pump and need to get the truck running tonight because of having a ton of appointments.

So he was going to take a sick from one of the other fuel pumps in the back and drop it off to me when he closes the store at 10:00 and he was the only employee there and this was at 9:00 or a little after. So I called him back because I had a question about the lines on the truck and the young guy said that he was just here n went past every trailer in…

Your Bell Gardens Store has a Manager I think the name is Juan. Basically he’s not helpful with customer’s . Ask him questions and he responded by saying he didn’t know that he’s not a mechanic. Upon that I ordered the part anyway.

Got store credit but he did tell me to go to the Huntington Part store that they had item that would fit . Went there guy looks it up and he didn’t have it there. Calls Bell Gardens store Juan answered and is on speakerphone tells the guy talking with him he never told me to go there.

Now my buddy was with me as he heard the same thing I did. It sounds as if there’s a mistake he will not take the blame for it and would rather tell a customer he’s not a mechanic because he’s tired of all the questions they ask?

This guy is and wasn’t helpful more importantly…

I use my orielly coupon discount and the item given to was not the right part. I got home and realized that they had given me the wrong part so I went to try to exchange the part at a different store location o’rielly Auto Parts 6150 Watt Ave.

North Highlander, store manager Mario Helena would not let me exchange the part without paying in full amount of the original price’s. I have to go and exchanged from the original store I purchased it from. I have an argumentative related about exchanging parts .

Why do I have to go to the original store for exchange. Do all O’rielly Auto Parts have different ownership? Are they not in the same branch! What a waste of times going back and forth to exchanged from the original store.

So, what’s all O’rielly Auto Parts exachanged policy?

O'Reilly auto parts store in Sandusky Ohio Employee name crystal Iggy sluss has been sleeping with customer's offering sexual favors friending male customers on social media knowing they are in relationships and sexting messages if this is the type of trash you have employed at O'Reilly's you are a discusting company and I will go to social media about this

Customer service does NOT exist at the veterans parkway location in Columbus, Ga! These workers are super rude and very lazy. They made my father change the battery all by himself, but claim they are supposed to help put it in.

They would not even allow my father to borrow tools. They made him buy the tools! If they were not going to help put it in, they should have at least let him borrow the tools. We do a ton of business with them ($10,000 - $15,000 a month) and they were unwilling to even lift a finger.

All these people do is lie and false advertise.

I went to your store on Tyndall parkway today in Callaway Florida and I went to the counter where like always the terrifying person standing behind the counter stared lifelessly through me with no response to my questions nor care or emotion on his face as I asked him to say something his only response was a vague animated twitch of his eyes(I refer to him when talking about my experience with your store as crazy eyes). So again I run through my situation and again explaining what part I need for it’s right there on the diagnosis tool and he was staring through me while listening to I assume is the manager and

the other cashier who is always a pleasure to deal with and very knowledgeable about the parts and also very helpful. As he’s staring through me listening to them and not containing…

The manager of that store michelle has given me a difficult time on a return even though the item i bought was not given with a box and the box was left on the counter at time of purchase.and i was also given wrong size for power steering pulley and also i preferred a assembled power steering pump which you guys didnt have and when i tried to return individual parts i was yold they were used cause i couldnt return

Your shop on 24 Highway in Independence Missouri or it's a Sugar Creek Missouri address is the rudest unprofessional people I've ever had to deal with I went in to find out what the code was on my truck first there was nobody in the store to wait on me and then when someone did finally come up front he didn't want to read a code nor did he want to run the cash register you had three people in the store none of them were up front where a customer was at and

then when the person finally went outside to read the code he said well it says it's a any rather lost something then I said so what is that he says I don't know I don't work on Ford's I said well I need you to tell me what it is so I can fix it because I have to fix it myself well I can go in and look it up on the computer but I I…

I recenyly purchased 4 quick struts from you for our 2012 Impala and they rattle and clunk 20 times than the old ones, What do I do now?

This is in regard to your store location in Tooele, Utah. In October of 2021 i purchased a rebuilt turbo for my 2006 Chevy Duramax. I paid 1300 hundred dollars for it along with a 3-year warranty. I had a shop due the labor and had to wait for them to remove an replace the faulty turbo.

00 in order to get my core charge back from O'Reilly. 00. I should not have to pay 3 separate times for a part which was under warranty. Your store manager told me he'd take care of it within 30 days.

At the present time i'm unable to have had any contact. I wish to recover the extra cost on labor for a part which didn't work

I went into your saint clair location told them I needed axel grease differential oil and transfer case oil and limited slip additive the man told the other man to help me me because he had to leave the first guy pulled up the info on my vehicle the other guy then took over as I gave the list of what I needed I then went to grab a couple of other things I needed went to counter to check out and he had done nothing told me he thought I was getting them how would I be doing that when I don't know what ones I need I then

looked up on my phone because he never gave me the info and proceeded to get what I thought I needed he came back for the second time to get something for other customers and I asked him about a oil needed he first told me I needed a different oil I then corrected him and he…

My wife stopped at the O'Reilly on Van Born in Taylor Michigan to get windshield solvent the store was empty so she ask if she could get help putting it into her vehicle the person behind the counter told her he does not do that. He was very abrupt with her this is not the first time this has happened at this store.

We will no longer deal with O'Reilly. Autozone from now on.

Called smokey point store on state st. My wife asked about purchasing online. Chase whom I believe she spoke with guided her on how to order and asked him about if ok me/her husband to pick up the items and he said no problem. Order placed and paid.

I tried to pick items up which he would not release. My wife on phn talking to him as I with same last names showed I'd , email clarification numbers for proof of purchase and wife on phn. Chase now says I need to be put on person pu list.

Missed that upon ordering and was not told tht. He says this sys online is all new and he wasn't familiar with system. And customer service was closed for any help. Next day wife called Cust service adds my name to pick up.

Anyone could of called and said they whr my wife, no way to confirm over phn. This…

Hi,my name is Josh. I am an industrial service mechanic with over 20 years of experience. I buy all of my parts and supplies exclusively from O'Reilly auto parts. Unfortunately I have to go out of my way to the next town for quality service.

The store at 2321 hwy 78 east in Jasper, AL is the store I'm referring to. On multiple occasions I have witnessed them being very unprofessional towards customers, both over the phone and in person. They seem to act angry when asked a question about a part and treat customers like they are stupid.

I've seen the manager let an employee speak to an older lady like she was a child! Then all of them just laugh about it. The other day I had no choice but to stop there. I was dreading it so much.

Once inside I witnessed a guy wait his turn and ask girl…

Im a mechanic and the weekends so I spend a lot of time in and out of my nearest auto parts store, that would be O'Reilly's in Elkton, KY, 42220. Now I'm from this area so I've been around a long time and I have tried to ignore your employee and thought the manager at the store would handle it but no.

She's in there CLEARLY on meth and has randomly told me one of the MANY times she's went out of her way to approach, flirt and talk to me (wherever she sees me even at the auto store) that she doesn't know how she hasn't got fired for being high on meth. Not to mention she has rudely ignored customers she's supposed to be helping to approach me and I do not understand why she started this.

I am a married man. I've avoided her as best I can but my job requires I need things from there and it's…

An employee at the moreno valley location on Sunnymead Blvd. had accused me of stealing something that he had seen me put in my pocket. I asked him what it was that he see me put into my pocket , he couldn't answer.

After the employee had made such a traumatic scene I felt every customer in the store just glaring at me with conviction in their eyes. A close friend of mine had accompanied me and she also felt the embarrassment I had endured.

As if what he did wasn't enough even after emptying my pockets to prove him wrong he still went on and refused to ring up the items I wanted to purchase (over $200). I had to speak to the manager which turned to employee and told him to help me with my purchase.

I cannot Express how much emotionally frustrating that was , how embarrassing it was for…

I purchased a set of brake pads for my Chevy Trax from the store on Fenton Rd in Burton/flint area. I pre-paid for them and lost the receipt in the intervening MONTHS since I purchased it. They still have record of my purchase, and whenever I contact them, they give me a run around about it not being in and that they will call me when it is. I tried to get a refund, in order to purchase it elsewhere, since i really need to redo the brakes, but they tell me without the receipt they can apparently just keep my money forever without ever giving me the product or my money back.

If i could give less than 1 star for the service I have received, I would.

, I experienced poor, judgemental, racist service. I went to get a refund, which I had deceit for. The manager told me he wasn't going to do business with me, because it sounded like I had an attitude and walked off.

That's just the way I talk. So you can't get service because of the way you sound.

My father is Lyle Robinson— he is 84 and purchased a 2020 Chevy Silverado—with the idea that having a new truck would be less likely to have problems—it has 29,000 miles on it and has been in for repairs 3 times—two with oreily and once w/ Watson. Each time it’s a fiasco.

This time we dropped it off on 11-22-21 and were told they’d call in 2-3 days as to what the problem was. A little over a week later I called and it had still not been put on the diagnostics but was told they’d call by the end of the week - never got that call.

It is now12-6-21– 2 weeks later and I called and left a message for the service manager. I still have not gotten a call. Needless to say my father is worried that he may need to get a lawyer to resolve this and regrets the day he ever bought this truck.

His plan…

Im pissed i ordered a full head gasket set an had to wait till next day get home open it an its broken .now i half to wait even longer to get my vechile fix im paying someone to work on an half to wait another day for you to send another im gonna start going autozone you guys are costing me so much to half to keep coming back an like i said im paying to have it fixed an now your costing me gas time an money 8125533875 an im in terre haute in

The staff at 705 W Stassney Lane Austin Tx 78745 is horrible. Tonight I walked in. The store was empty. I asked for windshield wipers that would fit my car. The guy behind the counter acted like he was being inconvenienced.

He told me he "could not pick anything out for me" and sent me to aisle 4. After I found what I think I may need, I paid the other attendant and left. The guy who initially waited on me was outside admiring someones truck and talking on the phone.

This store used to have staff that cared about customer service. Now it is horrible. I will be taking my business to AutoZone or Advance from now on.

My husband and I live in a small town rural area. My husband really wanted a part he had just discovered last minute that he needed for his truck that he has been fighting tooth and nail to get back on the road.

The nearest O'Reilly store that had the part on hand is 45 minutes away from our house, in Fergus Falls, MN. He called a friend of his to pick the part up for him. But when he got to the store, they had closed early.

It was possibly only a few minutes early. But my husbands friend text me at 6:58 and said they had already closed up shop. This took place this evening, Saturday November 27th. Now my husband will have to wait until Monday after work to get the part.

And I guarantee you he will not be getting it from O'Reilly.

Called to ask about the rebate or discount for the headlights talked to a boy named Collin and I told him these were supposed to have a rebate or discount on it and he had to look for paperwork for it and I said people that work there need to be more informed to do the job properly because one person there didn’t know how to install headlights and

I told Collin if it’s displayed on the outer windows that the rebate should had been handed to me because money is tight for everyone!! He yelled at me and hung up told him I was the customer and it was MY MONEY when I called back so this boy needs to be fired for yelling at a customer which was ME!!!

My number is +18508122290 and will be expecting a call returned before I put this on Google review!!! Where it CANT be taken down!!

I Came in as A Customer Needing a Tail light for my Car and didn't know what kind of Tail light I needed! So a Sales Associate by the name of Deoco I'm not sure how to pronounce it but anyways I was Traumatized at how his Manager Talks to him and Treats him!

And She is a Manager by the name of Trinnetta she was very Disrespectful towards him and to your Businesses and I shop here alot and was great that he was able to Accommodate Me and I ASKED Deoco To Help me Put my rear Turn Signal Blinker Light! So it made me very Uncomfortable that Trinnetta was Yelling and Riding on this Associates Co-Tell and I Felt it was Very Unprofessional and this Happened on 11/5/2021 at around 2:30ish pm I Was Appreciated by him Accomodating me with his Services! I Appreciate your Business!

But if a…

00 so that my vehicle can be repaired since two of the Oreilys store Employees sold me the wrong Product, that ruined my vehicle The two representative that sold be the wrong product should have searched ould have searched the Company Computer for the correct products and sold me that product details ,that I needed but they didnt.

I specifically asked for the original product name a they sold me a different product that was not needed for my vehicle. Please pay me for the damages to my vehicle today. The Camera devices in the store can show the details that , the wrong products were sold to me and the facts in general of the wrong product being sold to me.

I depend on my vehicle everyday to drive for my lifestyle. I need those gentleness from that store to pay me for the loss today..…

O'Reilly 51 S. Pantano Rd Tucson, AZ 85710

Manager very "rude" for service request, did not assist when called store for resolution, hung up before question was answered. I will never go to this store again to spend my hard earned money.....

Manager rude, will not help with delivery issue.

When I say give me an address they now tell me we don't have any in the States. 34 VOLTS. MY QUESTION COULD THIS BE SHORTED INTERNALLY OR DO YOU FEEL IT'S JUST THE BATTERY. NO COMPLAINT THERE BUT THE MANUFACTURER HAD NO TECH HELP.

Don who is a horrible leader and manager refused to take return No BOX told us ya try your return at Walmart hahaha and left the front counter area. I can not provide a box that wasn't provided to me a purchase.

09/10/21 4024 glenside dr henrico va 23228 Counter # 578416 Sergio @ 07:55 pm I purchased a strut for my vehicle. The cashier gave me my receipt & walk to end of counter I asked him could he please put the part in my car he said no I then told him I had parked rt outside the door , he still said no !

I have back problems that’s why I asked last mn I came to the same store an a much kinder salesman help me and Politely put the part in my trunk. I told this sales person I would be reporting he said go rt ahead , I should have returned it and went across the st to advance auto part , which I will be in the future !!!

It’s always one rotten Apple that spoils the bunch!!

Due to receiving the wrong parts, which guaranteed were the right ones, I broke my heavy-duty vice, wrecked my driveshaft, and then they told me I had to go to Medford because they only had one of the parts in stock. I had to replace my vice, buy a used drive-shaft, and get the correct parts, all with a discount of 10.00. i need to be reimbursed for the damages done by their mistake. Otherwise, you will hear from my attorney. Thank you Terry Dumler Phone: 715-255-3426 Address: n15454 Romadka ave. Curtiss, Wi. 54422

Otherwise

Aug 26 2021, thursday night around 8:50, I called the Hannibal mo oreilys 573-248-3133. I asked a Alex if they had a part on the wall behind the counter in the performance area, he said they did. I told him I was already heading that way I'd be there right at 9:00.

he said we close at 9, I replied I know but I need this and will be there. I pulled in at 9 on the nose, not 5 minutes, not 2 minutes after. I run up to the door with my part in hand, the door was locked, he came to the door, I held the part up to the glass, he said we have that but

we are closed, we have to close our drawers out exactly at 9 or we get in trouble, I said that's bs and walked back to my truck. it would not have took 2 minutes for them to ring me out.

I have a commercial account with you, my shop is open till…

I was in your la Vernia store today and was ignored and skipped to be help by one of your employees this morning. I was waiting to be helped and another guy walks in and I guessing he was a buddy they seemed to be buddie buddie.

while the other guy was trying to help several of us to get us back to what we needed to take care of. I was broke down on the side of road and need somethings to get it running and if that guy at the counter by the door is how you allow your busy to be run then that fine.

But if it wasn’t for the tattoo guy busting his ass to help us I would have went to another parts store.

bad experince ordered filter for my car on or about the 7 or 8 aug 2021 at this store and treated very bad by ass. man richard very un professional like and wont buy fm oreilly's unless i get a phone call my number is 678-603-1263 john the manager wasen't there your's truly gerell sheffield

Hawaiian gardens store manager Victor was very unprofessional and I filed a complaint last month your representative followed up and spoke to me about my issue ,as of 08/04/21 I purchased more auto parts and when I was asked for my number my account had been deleted Victor store manager in Hawaiian gardens is the only person I've had a problem with so please look into this matter thank you

They are racist. I could hear them murmur racist slurs about myself and my spouse. They acted like they couldn't help us even though we are affiliated with this company and have an account with them. Gave me nothing but a run around. I'm sick of this blatant disregard and disrespectful way of these employees mainly the one who NEVER has a uniform on and acts like he knows everything

O'Reilly's on Versailles rd Lexington KY is a joke. And has no regard for respect or common courtesy towards anyone that isn't white or from the sticks

and said how you doing he immediately moved over to the next register and patted the counter like move over here I laughed moved and he moved back to his original spot with out cracking a smile I them asked if he had led replacement bulbs he shook his head no so I turned and went and started looking through the manual myself and he came over and pulled some off the shelf I said I thought you didn't have any he just stared straight ahead while his coworker laughed aloud he's short late 20s early 30s little grayish blond goatee anyway I won't be going back into that store I have 3 vehicles and

go in quite alot m

The manager at Portsmouth ohio store 2323 gallia street is not professional enough to run that store all the employees use drugs together I know this for a fact bc the manager her self ( Carrigan) had asked her employees how to pass a drug test Bc she had to do one for new Boston ohio children services for determination on getting custody of her husbands kids needless to say she found a way to pass that drug screen an she likes to play with employees schedules when someone does something that makes her mad an not to mention her exact words to her employees when she was asked about hiring a female was she don’t like working with females just guys an that’s why she don’t hire females witch is absolutely wrong considering there’s women that would like to work at O’riellys parts store in…

Took rotors in to be turned at about 2. Was told the person was just finishing up a set them he'd do ours and they'd call us back when they were done. At 530 we went to pick the rotors up and were told there were 2 sets in front of us and ours wouldn't be done until the next day...

None of this information was given when i 1. when i dropped the rotors off and he walked back to ask the person to turn them how long and 3. When we called to check on the status. This is our only vertical and id have never taken the front end apart if id have known.

I called O'Reilly's in Globe, Az and I asked about an serpentine belt 1995 Dodge caravan base model 3.0 The representative was extremely rude, was looking up bulb's instead of what I asked about. He had a really ugly attitude and I did not appreciate it! How are you suppose to keep local customer's when you are really rude?

Called in early in the day, spoke to someone named Daniel, have been told that the item can be ordered, and store closes today at 5PM. I reached the store at 4:35PM, the store was closed and clerks inside were on the side of the building burning firecrackers.

When I attempted to approach them - they ran inside as they saw me and closed the side door. I thought they might be going to open Front door and checked it again - the door was closed. With huge disappointment, but still understanding I started walking away and saw them again by the side door burning firecrackers.

And again, once they saw me - they ran inside. Very unprofessional!

You guys should be ashamed of yourselves hiring a manager or an employee like Michael from the 441 in Sheridan street o'reilly's in Florida a real piece of trash hes a big time liability for you guys asking to fight me after work come on A real piece of trash You guys should definitely handle this because one day it's not gonna end up good for you guys Is with a person like that

Just wondering the only hire morons on Saturday because both stores I went to have no clue about automotive parts a seven-year-old knows more about car parts

I called up there too see if I could get a tension bolt for my car for the serpentine belt I was explaining what was going on and the individual dealing with the situation just hung up on me I didn't know it was going on so I called back and asked him what happened when I was talking to you it just hung up here applies to me with cussing and I quote on quote he says shit I don't know so

I let that go and continue to ask him about the tension bolt on my car and he another attitude with me telling me in a very aggressive wait just hold on at that point I told him that I no longer want to do business with him and to put a manager on the phone he been hung up on me again and every time we try to call to talk to a manager he picks up the phone and

hangs it up I want something done

Of all the O'Riley's I visit the one one on 6464 Highway 42 is the worst. if you want to be treated like crap visit Rex Ga location. 6464 Highway 42 Rex Ga 30273. Brandon is as valuable as a wooden nickel.

He need to sell flowers cause he is lost when it comes to auto parts and act like a 3 year old when corrected. The manager Tim isn't any better.

COVID-19 PROTOCOL-what is O’riellys’ protocol while in the midst of pandemic? Recently I visited (5-8-21)your Xenia, OH location to purchase lawnmower battery & hitch lock.

One out three employees wore masks. The young lady assisting wore her mask. One gentleman stocking shelves did not wear a mask. The one gentleman behind counter protected plexiglass glass was not wearing a mask. The latter I can understand, but the guy stocking needed a mask.

Furthermore, a customer walked in without a mask and was not challenged by anyone. Please advise on COVID-19 safety measures. I will not shop your Xenia location ever again, given the lack of precautions not taken by some of your staff.

Respectfully, Rod

I'm in the store talking to you know Riley's employee he's looking up the things I need and want and then goes to get them and then in a process stops and talks to four other customers on the phone while I'm in the store waiting to pay and get what I need and leave the phone become more important so I'll leave the store unhappy and

without the things I need so I go to your competitor Advanced and get what I need no problem and walk out the door phone was not more important this is at the O'Reilly's in Denton North Carolina probably won't ever go there again

I went into one of my local stores and asked if they had a certian hose for my vehicle the parts guy looked it up and said its a non stock item at his store so instead if calling another store which by the way the hub in my town had it but instead of making the phone he just gave me a dumb look and said sorry I have worked at auto parts places what was supposed to happen was he look up other stores to see if they have it then

tell them to make sure and put hands on it then transfer it to his store then I could've picked it up this person was lazy and simply refused to do his job so I ordered it off ebay and will never shop oreillys again.

On Monday 3/29/2021 @11;00 am i entered the O`Reillys on 8755 Sheltie Dr. North Little Rock,Store # 1984, which is just off of Maumelle Blvd. AR. i proceeded toward the rear of the store where i passed 4 white employees standing up front by the cash register.

no one ask if they could assist me no one spoke to make me feel welcome, in any kind of way. By the time i got to the next to last isle there was a white female entering the store that's when one of your white employees started from behind the counter asking the white female if he could help her and

as a black male customer i felt discriminated against. i then turned around and exited your store where i will never ever step foot in again and i will make sure that all my family and friends are put on notice to pass it on to their…

Hearing how you treat your employees, is really a total SHAME, Then you hire a person right out high-school for a position that is not qualified without a degree. Also punish people cause they need time off and HARRASSE them