Papa John's

Today I would give Papa John’s in Leland NC, 28451 a 0 for stars! m. to pick up my order only to be rudely told that my order was cancelled because the only person there could not work or cook orders that had already been placed online.

She was very rude and complained that she needed to go to the hospital but she was still standing at register working the phones and computer while rudely cancelling orders, turning customers, money and business away. If she was that bad off she should have been loaded on an ambulance and other employees should have been there to cook, get the orders and handle customers in a polite and friendly manner.

I was a repeat customer until today! I ordered a pizza from Dominos. Dominos will get all my future repeat orders for pizza now!

PROMO CODE NOT WORKING WHILE MAKING AN ONLINE ORDER???????????

I ordered because of the buy one get one free order. Great deal! I was very disappointed with one of the pizzas. My wife's Hawaian pizza was okay. My pizza, the Meat Lovers (I added anchovies, extra cheese, extra sauce and banana peppers) was very disappointing.

It was definitely NOT extra cheese or extra sauce! The cheese that was on the pizza only went about 1/2 to 3/4 up the pizza slices, exposing a lot of crust, if that makes any sense? I think I counted four anchovies.

I was only able to get them on two or three slices to taste. 87 on my pizza alone. Expensive pizza. 04. I know having the pizza delivered cost me more. That's on me. Once again, the pizza was just almost inedible.

I ate three pieces and tossed the rest. In the past…

we ordered fifty dollars worth of food and it was delicious BUT we ordered 2 chicken alfredo bowls and had to eat chicken, tomato, onion, spinach, mushrooms,,but not one spoonful of alfredo sauce, not one noodle. dental problems left me without my lower denture, unable to chew .needed something soft without veggies.

Florissant, Mo location 8209 N Lindbergh. We ordered a pizza and wings while at work. This was around 10 45 pm on May 17, 2023. The order was said to be delivered at 11 14 pm. When called about the mix up we was met hostility and rudeness.

We were constantly hung up on for no reason. It's a shame people get treated this way and the world wonders why it's much violence. A simple order turned into a fiasco and all we got as customers was disrespect.

I waited an hour before calling the store to see why I haven’t received my order. The Manager said, he just left to deliver the order. I waited another 15 minutes and called again. The Manager the. Said the driver got arrested and he would refund my order.

I said, no thanks I want my refund and a credit for a free pizza for the inconvenience and he said he’ll no. We don’t operate that way. So, now I am upset because this is the second time this location has not delivered a pizza to me and my family.

I ordered pizza/barbecue chicken bites/etc. when it was delivered it was left on the porch and it was cold I spent 40.00 including delivery +tip totaling 50.00 and it was not satisfying at all in fact I should not have eaten it it was poorly made.

My pizza was not made right it was a thin crust. , 317-987-7272. I was there at 3:31. Today’s date 5-5-22033

I order a pizza and a Pepsi. The driver called me45 minutes later told me he was outside. I went outside but the driver wasn’t there and I called him back and told him he wasn’t outside. He told me he put my address on his gps but couldn’t find it .

He said he was going to call his manager. I called the place in Elizabeth to see if the pizza was even going to be delivered the manager super rude told me I was thinking too much. To wait. Then suggested I cancel the order after an hour waiting.

I order from papa John every day. To have have a rude manager to talk like that to a costumer it’s outrageous. How can papa johns have someone so rude as a manager is beyond disrespect lack of good sense and management.

I will never again order anything from papa johns. Keep on paying salaries to…

Called ahead to get carry out for a pizza party. The order was supposed to be ready by 530pm. I got to the Weaverville NC store at 520pm. I was told that my order was not ready and they had not started on it.

No one took the time to call me and say the order wasn't ready. I will not use Papa Johns again.

Hi this is David Campbell. On 4/14/23 i ordered a half pepperoni and half cheese. When the pizza was deliver and open to the box to eat. I realised that pepperoni was not on the pizza on about two off the slices was two pepperoni at the edge of the pizza. I called and report.

The person I spoke with ask me if I needed a replacement or a credit back to card. I told her accredit to my card. Up to this day I’m yet to receive the credit. Today I decided to call them back to let them know I haven’t gotten the credit.

I have been holding for over 10mins. I hanged up and called back twice and the phone was hanged up on. I don’t understand these kids that you guys have working. There that are exceptionally rude. Again I called and currently on hold for almost 5 mins.

What type of customer…

I just picked up.my 8 pcs Buffalo wings and they are burned and hardly any sauce. Very dry

New assistant gm Emily Lee uses personal life problems as reason not to hire certain applicants that she doesn't like, this is actually illegal and papa johns is allowing her to do so without any reprocussions

We tried ordering the evening of Thursday April 27th ,and the order went through but then we received a call from the store on 38th and Quebec stating they could not deliver our order due to not having a delivery driver.We then went and picked up our order ,came back and realized our order was all burnt .Very disappointing after a long day of work.

STORE #2114 bad product. Good customer service but not Papa John's srandreds!!!!!!!!!!!!!!!!!! 30 for. 00 is a lot of money!!!!!!!! For such a substandard product. Nothing like my PAPA JOHNS in Las Vegas I used for years I am 78 and do not know how to do files only one on one conversation

Placed an order here in New haven, CT

Papa johns pizza/125 Whalley Ave, New Haven, CT 06511 1ST OFF THE DRIVER DISNT HAVW CHANGE FOR MY ORDER AND HE WAS ALSO DELIVERING WITH HIS KIDS IN THE CAR!! Received cold hard pizza, MANAGER IS NEVER AVAILABLE TO SPEAK, TOLD TO CALL BACK NEXT DAY, CALLED BACK THE NEXT DAY, SPOKE WITH MANAGER, SAL, ADVISED THAT I WILL RECEIVE A REFUND AND NEW PIZZA HOT! TOLD HIM I WOULD CALL BACK AFTER WORK SINCE I WAS AT WORK. CALLED AFTER WORK. CREW MEMBER HUNG UP IN MY FACE AFTER TELLING ME TO CALL BACK TOMORROW, ONCE AGAIN!

I AM Going to follow up with this until the ISSUE IS RESOLVED. I AM VERY DISAPPOINTED WITH THIS RESTAURANT AND DEMAND A RESPONSE AS I WILL BE REPORTING THIS INSTITUITION TO THE BBB IMMEDIATELY. WILL FOLLOW UO WITH THE OUTCOME ON HERE AS WELL…

on April 13th my boss asked me to order for our meeting at 11:30. i called the 5565 Riverdale road to order i spoke with Ramier to order after he told me i have to order on the line the $89 special only which would not work for me so

i called him back and he advised he could not cook and assist . i then called camp creek location and the lady manager when far and beyond to help me. even though she didn't have a delivery driver i went to pick it up.

and she had everything ready and even help me load it. i must say i appreciate her and her staff Susan and jesse really worked it out in the short time i had. i just want to say Ramiero could have helped me a little i called very early in advance, me not having success with your website processing the order he just showed no concern nor tried…

Third time this store has driven off with my food. A single text message and being down stairs to meet the driver within 2 minutes, literally, apparently isn't fast enough. Then the manager on duty calls me a liar, I deleted the phone call log apparently.

Her cohort also told me it's none of her business who she is and I get what I get. Sick of franchises thinking they can treat customers like crap, Papa John's corporate or a franchisee, I'm ordering from the NAME BRAND and I expect to be treated like a loyal customer, not like shit.

You need MY MONEY, I don't need your attitude and poor service.

Food was "left" on the door step without any notification, with half of the order missing.

Was told by the manager (Michael Nicholson) that other customers are waiting for deliveries ahead of us, so wait in line for the rest of the food, (45 minutes). THEN he became nasty when my wife asked if it could be expedited. This is the first time I've ever filed a complaint. Please call me at 678 488 8850 to resolve.

I'm filling a complaint against the manager called Leslie at wills Ave Bronx NY location I've been waiting for an hour and a half for my food I was not told on the app that I was going to wait that long I call her to ask her about the order and I told her that it's either the food or a refund very respectfully she was very hostile very disrespectful telling me that she was going to cancel my order and this is the people you guys have working for you that is unacceptable this will be the last time I ordered from Papa John's

Ordered pizzas from the Jones maltsberger location at 10pm. Never received the order. No calls nothing. Call the store back at 1055 can't get through says store is closed. Terrible

Hello, I had ordered Papa johns on 04/18/2023 at 10:48pm EST for $23.41

Location: 3411 Clifton Ave, Baltimore, MD 21216

Order number: 1039178851

Delivery to Gregory McPherson to 2220 Walbrook Ave Baltimore Maryland 21216

I called Papa John's so I could make a change to the order but someone had picked up the phone and sat it down for 2 minutes waiting for me to hang up. Since I did not hang up they hung up on me. When I called back, this lady had answered the phone and when I mentioned what happened, she stated she is the only one answering the phone and then hung up on me again. I called back and she picked up the phone again. I asked for the manager and she said it was her and that her name is Mustapha. She proceeds to hang up on me for the 3rd time so I called back and upon…

So I have been calling for about a month and some change and still haven’t received a call back from corporate yet about the way that me and my husband were treated after a return and about how the employees at the shop wanted to fight my husband I don’t think you guys are taking my complaint very seriously and I feel like if you guys don’t reach out to me maybe I should get a lawyer and we can handle handle it from there

It had been an hour after I ordered and no pizza. I tried to track it like I asked and it wasn't working/tracking. I called to ask when to expect my pizzas and the gentlemen that answered the phone said it was on the way.

I'm only 5 minutes away. 15 minutes passed and I called again saying I'm unable to track the order and it still hadn't arrived. The same gentlemen just hung up on me without any response. I called again and he picked the phone up and hung it up again.

I called a third time and the same gentlemen, who would not give me his name proceeded to talk to me in a Condescending way. He said what do you want me to do about it? I said can you contact the driver?

This gentlemen called me Stacey when my name is Michelle. I tried correcting him in a nice tone and he then kept…

I have ordered pizza twice from restaurant #2167 Firetower rd Winterville NC I got more crust than pizza on it have of the pizza was crust I am not sure I will be ordering from here anymore it cost me $39.24 for crust

Your website is awful. We ordered a thin crust, large ½ cheese ½ pepperoni. It came with zero red sauce. The choice was bbq, ranch, Alfredo etc. or None. We didn’t want any of the choices, so chose NONE. It is not CLEAR that we needed to ADD regular pizza sauce that is a GIVEN on pizzas in any pizza shop.

What we picked up for $17 was inedible. Due to circumstances we could not get back in our car and return it. We consider this your error due to your website. We are baffled, and annoyed. Please fix this. We give this Zero Stars.

Had a delivery & wasn't aware that they carried next to no change; so I ended up paying 25% more than the ungodly amount that delivery order is. And to make matter's worse; I called to ask if I could get the money credited or possibly a delivery in place of this Extea I had to pay n the boy was rude & acted like it was crazy to even ask it, like no one should dare ask for anything when ur hand was forced to pay 25% more than order n fees are.

Every time I try to order a pizza online it won't let me change the damn address it won't let me change it to carry out your website completely f****** sucks I try to order pizzas three days a week I'm getting ready to go to Domino's or somewhere where it's more easy someone needs to try to order some pizzas and see how f***** up your website is it's b******* thank you

Worst experience ever they don't care about anything but your money. Sorry it's the truth. Try to get someone to chat with you and they will just drop the chat soon as it's something hard to fix..

I am a regular customer I would like to take the time to express myself with the purchase I made. I was very disappointed when I got my order …the soda was hot I was at work and did not have any ice available for the soda. I was unable to drink the soda…I would had appreciated a courtesy call so that I can decide whether or not I should purchase the soda.

I made an order before10, 10 fucking 0m, amd receiveda call they were closed, the call cam3 at 957. I did not know you closed that early, and still don't. My orfer was clearly in before you closed, and i want my order free, post haste, i have screen shots of it all, including the call i received, before 10

I was quoted 50 min for a pizza order, garlic knots, and a 2 liter or root beer at the west Carrollton Ohio location. It took 2 hours and I had already fed my kids because they were starving. I called them when I had received the pizza and spoke with the manager.

She tired to tell me I would have a large pizza on credit for my next order. I explained my kids already ate and the food is going to waste so I would like a credit. She was so rude and said whatever.

Wow she was extremely rude for being a manager. You should probably find someone else to manage this store .

3 hr wait Ice cold food Call n get hung up on y times

So on Friday, we had ordered two pizzas, one pepperoni and one bacon along with an order of the cheese sticks. We got the order and the pizza was dry and cold so they came back and got the order for my house.

I still hSo on Friday, we had ordered two pizzas, one pepperoni and one bacon along with an order of the cheese sticks. We got the order and the pizza was dry and cold so they came back and got the order for my house.

I still have not received my refund, even though even though I have heard from the GM I had called once today and spoke to a manager. It was a guy I don’t know what his name was because he didn’t tell me and he said that we only brought three pieces of pizza back which that’s not true they were full pieces maybe three or four pieces was taken out of it because that’s…

Tried to get a credit I was issued from Lehigh store manager Seth he was off last night the man I spoke to was rude and would give me no credit he would not give me his name he sound like he had throat cancer real raspy I spoke to him around 830 or so told me he was not going to break rules to make me happy then just hung up blocked my number he said Seth did not know what he was talking about and

is a idiot frankly Seth sounded like the pro and cancer throat sounded like a liar and a dummie just hanging up with a mouthy answer is not how you should answer a complaint Seth did issue a credit but the other guy was the problem he should be fired he is so rude

Ordered a pizza delivery. My order was routed to another Papa John’s across town and the delivery person would not deliver. Order #1035042828

I placed an order over the phone for a parmesan crust pizza with a bottled water. They delivered our order but forgot the water. I call them back and they claimed that they couldn't find our order in their system and refused to help us.

The number I called to oder: +12164511500 The number of thr driver who forgot our water: +12165029049 This was in Cleveland Ohio

I order 2 extra large pizzas and 1 cheese sticks today at 2:30 from my cell phone to pick up at 3:45 for the Bridgeport , Ohio store. when I got there they had no order for me. I was very upset and I called back and who ever answered said there was no order for me.

I don't know were my order went. all these years I have order Papa John's pizza I have never had any trouble before. you better check who is taking the orders.

Papa Johns just refused to make a bunch of pizzas for Atlanta Police Officers because they were police officers…I’m sure it will make the news in the next day or two..REMEMBER YOU CAN ORDER YOUR PIZZA FROM ANYWHERE

Manager heaven is her name she is rude mistreats her employees on night shift she is high on pot and doesn't car about the store I saw her mistreat one employee young Hispanic girl and she was heard telling another manger that she hates blacks and Mexicans she needs to be fired or learn manners . Papa johns pizza in Arlington tx by bardid rd.

Please contact me for complaint. I have filed already and have yet to hear back from anyone.

5 hour drive for us, to attend our grandson's birthday. I called about 11:30am to the 919-777-9444 to order pizzas at the store on 722 S. Horner Blvd, Sanford. NC. I explicitly asked for the six pizzas to be ready for pickup at 12:45pm.

The man correctly repeated the type of pizzas ordered and that the pickup time would be 12:45pm. When we arrived at the store about 12:43pm, the young man in the front of the store didn't know anything about my order, no pizzas were ready.

He got the manager who came out and stated that my order was for 1:15 pm. His name is Scott, refused to give me his last name. In talking with him, the situation is that a "call center" takes the orders, not the local store itself.

So the first mistake was from the call center for not correctly sending over a proper…

Subject: Complaint about Discrimination at Papa John's Pizza Branch in The Outlet 66 mall Canóvanas Puerto Rico Dear Sir/Madam, I am writing this email to bring to your attention an act of discrimination that I experienced at one of your Papa John's Pizza restaurants located in The outlets mall Cánovas Puerto Rico. As a customer, it deeply concerns me that such behavior could be taking place in one of your branches.

On the evening of Mar 24 2023 I placed an order for delivery to El barrio Villa Cañona in the City of Loiza for a kids dinner.

However, I was told that I would not be served because of where I lived. It was evident that I was being discriminated against due to our cultural background. It is unacceptable to be denied service based on discrimination, and I'm disappointed that…

Late pizza, manager lied and said I had no order right when driver from his store pulled up over hour late, watched tracker and driver obscured, pizza dead cold Not happy..I'm a regular orderer Now..

I dunno

Regarding the Papa John’s in Searcy, AR (Main St) : I have never been treated with such disrespect in all my 45 years as I was Last Thursday at this establishment. I was yelled at and I was berated by the store manager and told to take my business elsewhere.

This came as a shock— I am a regular patron of Papa John’s. For years regular travel was a job requirement and it made me feel more at home to order from a place I knew well. I’ve never had a problem except with this one place.

But I will never walk in another Papa John’s again after the treatment I received— I’ve spoken to several associates in town and after checking the local reviews I know that my experience was not an isolated incident. Apparently, people have been finding hairs in their food and this seems to be not an…

09 for a large pizza is just to much. Sorry will not order anymore. I love the pizza but when you go to check out and it’s100 plus dollars. Just can’t do it. I’ll just take the family out for that and get good food.

A few weeks ago I orders a pizza from papa John’s on burbank calif and received not only a wrong pizza order but ABSOLUTELY no help from the store or corporate. As they had me on hold I kept hearing that money back or a replacement if not satisfied.

I spent $18 dollars on a pizza I had to throw away. It was cold and had tomato sauce which I didn’t ask for and am allergic to. I will never order Foy papa John’s again due to lack of customer service.

I ordered ahead on 3/1/2023 for pick up on Saturday 3/4/2023 at 4pm (my son's birthday). At the time of order I paid $111.50 on 3/1/2023, debit card. Saturday, house full of hungry kids and family... my husband arrived for the 4pm pick up at 4:20pm. We were advised that the order was never placed. I (at home) sent the order confirmation and screenshot of my checking account withdrawal if $111.50 from Papa Johns. Staff viewed and then advised that they have a new system and it must have canceled the order. The female manager apologized, advised they would deliver to our address within 45min. Husband left, came back home empty handed but was reassured the order would be delivered shortly. Irritated but not the end of the world, things happen... no big deal.

Roughly 35 minutes later, a very…

Friday evening my husband and I went to order food from Papa Johns. What I witnessed was horrifying. I saw some kind of argument start in the store with it ending up outside. I witnessed two of your male employees jump on another man and then one of those two men turn around and punch a lady.

I do not know what this was all about. But I do know that is not a good look for your company. Especially the gentleman punching a lady. I will never return to this location, but I certainly hope that those two individuals did not keep their jobs after this.

I went home and cried my eyes out after watching this. I felt so bad for the man and the woman that this happened to. And if I’m not mistaken, the man that was attacked is also an employee. He had a Papa Johns shirt on.

(If I could give zero…

Place an order last night…order was delivered to wrong house. Called PapaJohns back to say I didn’t receive it. They were very rude and hung up on me because they were busy. Never received my food. My friend paid $45 on his card for the food that we never received.

I want to make a complaint and a refund back on his card. What information do you need.