Pep Boys

There were a series of miscommunications but what upset us most was the ill-mannered interactions with us. We hope Pep Boys understand the importance of customer services. We do not need Pep Boys employees giving griefs on top of our car problems.

Let alone Pep Boys employees lacking empathy, but also they demonstrated rude customer services by disrespectfully answering our questions from the very first conversation to finally hanging up the phone abruptly in mid-conversation when I asked for his name for the negative attitudes throughout the encounter.

Poorly trained or uninformed representatives miscommunicated with us frequently during our brief encounter (store was closed before the advertized business hours, told to pick up the vehicle, but when I got there I was told too soon to…

Paid $210 for radiator flush and heater core back flush. Waited 2 hours. So how does a mechanic back flush a heater core without removing the 2 lines connected to it? Dirt still on hoses. I paid extra for this.

I'm not even sure they changed the antifreeze. No hoses removed from radiator either.

Pep Boys 1029 EAltimobte Springs Dr Florida has the worst customer service and lying staff in modern history. We took a car to those lazy people for one week, and just because of the color of our skin. The did not serve us.

We towed the car to them, and from that day we had to call them to get an update as to what was wrong with the car. They never touched the car then came up with the transmission problem. For one week, we waited for them to contact a distributor to get the quote to fix the transmission, which we were willing to pay for.

I called to find out why we were given the run around and employee had a terrible attitude. Before I was finish talking he asked me to come for the car with an attitude. There was no other excuse they could have used to ignore us so they asked us to…

My son's car started shaking and check engine light came on. He took his car to Pep biys and they claim they didna diagnosis and claimed he needed a tune up and some other stuff. I paid over $600 and not even a week later the check engine light came back on.

We took it back up to Pep boys and they turned off the chrck engine light and said not to worry. Well, a month later my son car is back shaking and check engine light on. Either 1 or 2 things happed.

Tbey misdiagnosed his car or they never fixed the real issue. Now they are telling us they did another diagnosis and he needs an intake manifold runner control. They have no clue what they are doing.

I have been attending to the mechanical problems of my car in this Pep boys company store for several years, I always visit the workshop at 22545 Catfish Lake Ln in Lutz FL 33549, and despite some inconveniences, I remained a good customer, so I still think They have good mechanics, but some time ago this place changed for the worse, they don't respect the clients or their appointments; yesterday Thursday made an appointment for today Friday at 9:00 am 08/25/2023, due to problems with the battery and

its connections, battery that has been replaced for 6 months and a 36-month warranty, and upon arrival at the workshop in At some time they informed me that the service would be delayed for an hour, so I accepted, but at 10:30 am I asked for explanations and they only answered that I had to…

My first mistake was choosing pep Boys my second mistake was walking in as a single female. Jason was pep Boys mascot prior to my car going there once my car was there they replaced my supposed bad engine with a engine that was crap when I picked up my car I drove off just to find out the crappy work they had done not to mention that my car had never been test drove by them before handing me the keys they said it was because my car had very little gas but

the bill was paid over $3,000 and they couldn't put gas in my car. I had smoke coming from the tail end from the engine flashing check engine also within 4 weeks my car went through 2x 5qts motor oil then learning that engine mounts were either not put on correctly or not put on all together, I'm not a mechanic I know that I paid for…

My 1999 Pontiac Bonneville was towed to pep boys on the evening of August 3. The car experienced overheating and would stall continuously which left me stranded-hence the tow to Pep Boys in Destin. The following day, I received a call from the Destin Pep Boy center announcing that the problem was an engine crank sensor and six hundred and fifty dollars would be the bill.

I authorized repairs and paid the repair bill that evening. I picked up the car today and had my brother attempt to drive it back to my father's residence- he is the owner of the car, I had just borrowed it.

However, the car stalled in the middle of Hwy 98 in Destin- not more than four miles from Destin Pep Boys. This created a hazardous and potentially life-threatening situation. The Pontiac -with help- was pushed to a…

Pepboys at 3207 Kirkwood Highway across from Prices Corner. Pepboys told me that my repair was going to be $150. Then they said they "fixed it" and now it is going to be $746. After I wrote a review the manager Tim said they would only charge me $400.

After, I paid them the $400 and pulled off the lot. I turned on my air conditioner. The air conditioner no longer works, and my car alarm is going off for no reason by itself. It even goes off while I am driving.

and my brake pedal is going down almost to the floor to stop the car. I took it back to Pepboys and they put a little bit of Freon in it. It is working for now, but the repair guy said that it is only a little bit of Freon.

My car did not do any of this before they got it.

Also, Tim said that my issues would be nothing that they…

Bad service errors made repete service always needed. Damage to vehicle. Appointments are made but not honored on there end. Bad communication between workers no leadership. Im sad not satisfied disappointment.

I had my truck towed here to get fix an my a/c wasn't working that was one of the things that was to be fix.I pick my car up everything was fox 3 days later my account stop.I brought it up today to get it check they saying they didn't do my account cause it won't on the order an I need to by 149 to get it checked. THAT WAS YALL PROBLEM YALL FORGOT TO PUT IT ON PAPER.

I went there regarding my brakes they said I needed the front brakes down the squeaking never stopped after they did that went back and said I needed back brakes down, went back again for squeaking not stopping and they said I needed the front pads and rotors done again in a 2 month period Montclair CA pep boys

Hello,

I went to the store, which is located 17811 Colima Rd, City of Industry, CA 91748, on June 17, and the store rep told me they only had two mechanics and they were busy, so the rep told me they couldn't do anything. But I did see those two mechanics using thier cellphones and actually, they were not busy. They didn't want to work, didn't want to do anything. The rep told me to come back the next day, and he did say the store hour is from 9 a.m. to 5 p.m. I went back to the store on June 18. Before inspecting, I asked the store rep some questions about Pep Boys' service. The store rep told me they COULD HANDLE AND FIX EVERYTHING, including fixing oil leaking issues, so Ieft my key and accepted them to fix my car. After inspecting my car, the store rep called me and said that they…

Ethan Goober has a funny way of being professional. I was in for a simple inspection yesterday, everything was fine outside of the dude running the front desk asks me for my keys (which I just handed to him / he misplaced).

45m later everything was good to go, or so I thought. I show up to register my car, and their Tech Timothy entered the license plate number wrong, mixing up the letters. This peeked in high school tool, Ethan Goober, refused to apologize for his tech's ignorant mistake and refused to take any accountability.

If you see Ethan Goober, know that he's an unprofessional, miserable little hack and Pep Boys / a pitiful man-child attitude is all he’s got going day in and day out. No customer service, just told me to "Take it up with Pep Boys" and hung up. Yeah, okay.

I'll…

I paid to have a new Rack & Pinion installed by Pep Boys in Lakewood, CO. UNFORTUNATELY, the install failed and ruined the Power Steering pump as well as the Newly installed R&P. I have had to tow it back to the shop today. It's NOT Drivable!!!

It was driveable when I brought it to the shop for an alignment. but not anymore ✓

I took my car to PEP BOYS TIRES because my car was rocking a lot, they charged me another $700, I left with the car the same way and with 4 dashboard lights on, I had to take it somewhere else so my car wouldn't rock anymore and they wanted to charge me another $300 to change the sensor that they damaged, bad service they say one thing and then say another, I have witnesses because I didn't go alone in any of the times

My 2015 Ford Taurus needed a water pump. I have coverage with CarShield. I took it to PepBoys, which is accepted by CarShield. PepBoys said they would have to take the timing chain off to replace the water pump and I'd have to pay for that part.

When I called to ask how the repair was going PepBoys said they were having a time getting the timing chain on and they would call me when the car was ready. I went to pick up the car when they said it was ready.

When I cranked the car up the engine light came on. So I turned the car off. The engine light has never come on. I went back inside to PepBoys and told them they needed to find out why the engine light came on.

The next day they said it was ready. When I crunk up the car the engine light came on again. I turned the car off and went back…

I purchased brakes & rotors about 30 days ago & all the rotors are rusted. My car is driven for miles daily. Now I'm being asked to purchase coated rotors. I'm not a mechanic & was not given a choice nor told that they can rust.

I had the car for 6 years & my rotors never rusted. Several times tried to reach headquarters to no avail. I will further explain when I'm able to speak to someone. Please Contact me at 410-913-0211. This is very frustrating.

I may need to take further action and contact the better business bureau. Thank you

i called pep boys and was told no one was there and it should be fast to get my brakes fixed so, I went in at pep boys at 9am for brakes to get changed and I had to wait until 3 pm to get a response back and the response was that I had parts hanging from my truck and it would cost about $2,000 to get fixed.

I went in to see why is it costing so much and when I went there they said that the parts fell and there’s nothing they can do and that’s not there problem and the only thing is they can fix it and lower it to about 800$ . I told them that I don’t recall coming in the store with parts hanging my truck was driving perfectly fine, yes it needs new brakes but I did not have anything hanging off my truck.

My cousin is works on cars and he didn’t see that issue, I just wanted to get my…

I had an appointment to get my oil changed today April 17th at the pepboys on greenway rd and 7th st (85022) there was no where to park and cars were lined up behind each other. I asked if this was a bad time or if I should make a different appointment.

I was informed that they were always busy like this and he kept telling me he didn’t know when he could fit me in. I said that I have a 10:30 appointment. He said I understand that but I don’t know when I can get you in.

We don’t take walk ins I said I’m not a walk in, I have an appointment. He said I understand that but I don’t know when I can take you in. I ended up canceling my appointment and making a new one.

He made sure he told me that they were the busiest pepboys in the valley yet I had no problem last year

Fui a la tienda #919, a canviar herramienta defectuosa, no maltratada y una emplead ni tansiquiera busco en mi historical, ni me dejo hablar, con actitud poco positive, se nego a canviar la herramienta, que esta pasando en la #919 con el customer satisfaction que no crumple con el cliente, mi numero es 407-460-2600 Javier Sanchez

Told, by this Pep boys location, 3 weeks ago needed rear brakes after having oil changed. Made appointment and took car in for rear brakes and to check Electronic Stability Control. They had the car for 8 hours (9 to 5). Store called and stated I need rotors. Found out they needed to come from Tampa Fl. Numerous phone calls was told they were working on the car. Upon picking up the car was told the car did not need rear brakes and they did not check the Electronic Stability Control (ESC) because the tech has left at 3:30 and never returned. I called at 3:30 and was told the ECS was being looked diagnosed. Called again at 4:30 and was told they were still diagnosing the ECS.

Never again will I step foot in a Pep Boys store. Also I find out that AutoZone acquired some of the Pep Boys stores…

Store manager James is a liar. Went to get my battery checked which mind you I purchased on 11/27/2019 with a four year warranty. I already had the battery checked at three other places all with a reading of bad battery.

Went to PEPBOYS Fort Myers where I purchased said battery to get checked, was told would take 2 hours because they test it then charge it then test it again. Appt was for 9 am, the battery print out readings James gave us at a time of 7:58 AM and 8:08 AM.

How is that possible if I was there at 9 and exactly how did that allow you to charge it for 2 hours when those readings are 10 minutes apart. James comes out and said oh it's a bad battery you will need to replace it.

When I inquire about the warranty which it is still under then he says the…

here in Louisville

I went into Pep Bits at 1052 Stelton Road South Plainfield NJ, to have them check my tire because it has a slow leak. Rahsaan Green did everything but check my tire. He said I have to wait until 7pm before they could get to me, I said okay.

Them he started tell me about my transmission because of my tires all I need was for them to check my tire for repair or if I needed to buy another tire from Pep Boys. I didn’t care if I had to sit until 7 I and usually sitting for more the 4 hours anyway. This guy is horrible.

He said I am a woman and I needed to understand. “WHAT “

Went to have an oil change and tire rotation. Simply request, right? Apparently not. After oil change drove 5 days. Checked oil and nothing on dip stick. Took car back and only 1 quart of oil in car. They had to add 4 more quarts.

Can you imagine what would have happened to my engine????? If I would not have gone back. Never will I go back to Pep Boys for any service again. Terrible, terrible.

Got an oil change on 3/7/2023 and on 3/10/23 had to add a quart of oil took my car back and they said it's consomption there was an oil leak your mechanic told me my car burns oil I drive a BMW X1 2016 after my visit I had to have my car tow to the BMW SPECIAList where there seen the oil leak and told me to take it back but your mechanic stil tell me it's is no leak

3-30-2023 Went to get oil change and tire rotation. Had an appointment for noon. I dropped of my truck (2012 Tacoma) then walked to a couple local stores to pass the time. After 1 1/2 hour my truck was still in the bay and the mgr.

wanted to speak with me. They "couldn't" rotate the tires (60,000 mile radials with less than 30,000 miles on them and just under 2 years old) because they showed signs of dry rot and wear on the front tires, even though there was ample tread in my opinion.

I have been using blended oil for the last 8 or 10 oil changes, but Pep Boys couldn't use blended because the computer said it's not recommended. I was forced to purchase full synthetic oil. I had a $10/20 coupon ($10 off for regular or blended oil/$20 off for Synthetic).

XX for the oil change with no tire…

Scheduled an appointment for headlight service. After arriving for my appointment, I was told "we don't do headlight service". I Scheduled the appointment because the website says they do headlight service, but when I arrived, they would not help me.

Just lazy not wanting to do their job.

My husband dropped my car off at PepBoys on 3737 Crenshaw Blvd in Los Angeles, CA to get 1 tire replaced after getting a flat. They recommended I replace 2 tires to make sure the tread was even and I asked them to place the undamaged tire inside my car so I'd have a spare for the future.

My car required special-order tires so it remained in their possession for a couple of days. I picked it up after 5pm on Friday, 3/3 and was leaving town that weekend. In my car was a suitcase along with several unopened work-related packages mailed to my office that I was taking home.

I picked up my car and came home, but when I went to get the suitcase to pack, along with the packages to make room in the car for my trip, I noticed the tire was there but not the suitcase nor packages. It was after hours…

I bought 4 New tires from Pepboys In DIistrct Heights, Md. But the say that was dirt. I took the car home and the next day, I went to get in my car the back right tire was flat. Not from any thing being in the tire but for just being a defective tire.

The test showed me the date of the tires , which were a year old in 2-2022. It's 2-2023. Those are not new tires. Fore almost a 1000. 00 you sell old tires as new tires that's to last me for at least 3year.

If lm having problems with them already what will the future hold for these tires. I've been a customer for along time. It is really questionable now

While waiting for my car oil change on Tuesday morning Benny had his phone on loud church sermon I am of faith but it was weird in a place of business

My car wasn't done an had an appointment. To lazy to pick the part to finish my car and keep my car from 9 to 6 pm. No senor or lugnut for my car. What kind of people you have working here. I am very upset.

Hopefully they can fix this today with no problem or I would have to go further bc people said this pep boy on Elmwood has not been doing there job. They way they suppose too.

I DROVE MY TRUCK TO THE STORE IN WILLOW GROVE BUT I DIDN'T GET THE WORK DONE AFTER THEY TOLD ME WHAT THE PROBLEM WAS BECAUESE I JUST HAD MY TRUCK FIX AT ANOTHER PLACE W/THAT PROBLEM AND IF THEY REPAIRED IT I WOULD LOOSE THE WARRANTY. SO, I HAD MY TRUCK TOWED TO THE PERVIOUS REPAIRE SHOP AND I HAVE PROOF OF THAT AND THE WORK THEY REDID.

BUT ,YOUR STORE IN WILLOW GROVE STILL CHARGED MY CREDIT CARD FOR THE FULL AMOUNT PARTS AND LABOR W/O DOING ANY WORK. I TALKED TO THE STORE MANAGER AND HE SAID THAT I WOULD SEND ME A CHECK FOR THE FULL AMOUNT EXPECT THE EVAULATION FEE AND THE RESTOCKING FEE FOR THE PARTS (WHICH I DON'T UNDERSTAND WHY IF HE DIDN'T DO ANY OF THE WORK.

THIS WAS IN NOVERMER OF LAST YEAR AND I STILL HAVEN'T RECEIVED A CHECK IN THE MAIL. I WORK HARD FOR MY MONEY. CAN WE GET THIS…

It i could give a negative start i would. I came in for an oil change. After my oil change my jeep was leaking oil so I brought it back. They kept my jeep for a week and charged me over 1700 bucks.

It's still leaking i made an appointment for 8 am and it sat there all day and nobody looked at it. They told me to come back the next day at 9. So far I've been sitting here for two and a half hours and nobody has touched my jeep.

I will never come back to or recommend pep boys again. I'm taking my keys back and leaving!

I’ve been trying to speak to someone in Corporate Offices for past 2 weeks without one phone in return, totally unacceptable. I want to know how does the VP of a company not return customers calls? Especially when I reported all the problems I’ve had with my repairs on my car.

They simply don’t care and they are horrible, I would never recommend anyone going to Pepboys , there own Leadership department is so unprofessional!!!

i went in on Sunday Feb 19 to get a new alternator on my Ford Explorer. He said there was a few options wait until Tuesday for a lower price model or there is two different models and i can order them today. he quoted me a price and I approved it. He ordered the wrong alternator and bought one across the street and told me it would be a little more and I told him I have no choice but to get it. He put it in and he walked next door to auto zone and bought it and then put almost a $170 markup on the part and said it was corporate policy to do that. I sure am glad I have to pay for his screw up. All I can say is your losing a client because of that

Angelo Bellone CPA 6027705410

I bought tires from PepBoys in Abilene Texas about 6 months ago I included road hazard 2 weeks ago I had a blowout on the freeway I called PepBoys in Abilene they said they would order my tire and I called today they said they didn’t know when it would come in and the employee hung up on me My next call will be to the better business and then a lawyer they just said all they could do was cancel the tire order like a threat

Brought my 2007 ford focus with only a small coolant leak, the mechanic removed the intake manifold to fix it, after reassembly my focus could only rev a very high idle wich is not normal, I immediately brought it to the attention to the mechanic and he was stumped and did not know what he did wrong, my focus has been in their (pep boys) possession for the last 10 days while I am without transportation to work.

On 12/07/2022 I purchased some tires and had them installed the technicians cross threaded My Hub bolts on the passenger side and my wheel came off on the highway my car sustained major damage and rims. I filed a claim and I had my car towed to Pep Boys and they sent out an inspector and made a report.

And they had it for 3 weeks no repairs being done to it so I had to have it towed to another shop. The claims department is not answering my calls anymore. Claim number 23088964507

I went today and had an oil change in tires taking care of on my back end. I actually told the attendant what kind of oil I wanted in it and everything. He said there was no leave and find out there is no oil in my car at all.

I contacted them and nobody contacted me back. I'm afraid my engine is already damaged.

Customer service is extremely Rude,. Had a Horrible Experience at a Store in Memphis Tennessee.

Hard to believe they're still in business. Went to the Annandale location for a dash light that came on. It actually indicated what was wrong and where. The mechanic asked me which sensor is the problem, I told him, but they still charged me a $20 diagnostics fee.

I was also charged a $20 fee for a 90 warranty on the balancing of the wheel they took off. I asked them to cancel the warranty but was told you'll come later with an unbalanced tire and we need to fix it so we can't cancel it.

Left the car there for 5 hours. When I went to pick up the car, I told the manager you're over charging me for the part, Advance auto part has the same part for $55 and you're charging me $150, thats a huge difference.

He told me I should have done my research before dropping the car off not when…

Pep Boys on April the 3rd 2023 and fishers Indiana they caught my vehicle on fire they tried to fix it couldn't fix it supposedly I only needed one more part 10 months later they decide to Total it they gave us a little bit of money cuz I called her back truck on fire for a back wages because we couldn't work and for aggravation because it was taking so long they gave us a rental which they're taking away on January 23rd 2023 so we no longer have any transportation the only one to give us $18,100 for a truck which I found some more wish I was told that I couldn't use but

I was told by attorney I could to compare to their prices that they found it we asked for $15,000 so we can get us another vehicle and we were told exactly no from the adjuster corvel my adjuster herself is a nice person…

On April 3rd 2022 Pep Boys in fishers Indiana caught my vehicle on fire and I guess they tried to fix it but they couldn't get it fixed and now 10 months later they want to total my vehicle and don't even want to give us enough money for are vehicle and not even enough money to get another vehicle they want to leave us with nothing I won't even be able to keep my job they all so

want to take the rental away from us and leave us with nothing no transportation at all I mean they have insurance so nothing out of there pocket this nothing but corporate greed this isn't a normal claim I didn't catch my vehicle on fire they did so how can someone leave a person with nothing I drove my truck there to Pep Boys whole and

I expected to drive it out whole . I forget I just found out that they only…

Customer service at Pep Boys, Rt. 70, Marlton, NJ I made an appointment to have my car inspected as I did not want to wait in line at the DMV. I was quoted a price of $52 and was told it would take a few minutes.

When I got there, I was told there were several jobs ahead of me and I would have to leave the car and wait. I protested, and this woman Kathy interrupted our conversation and asked me when I make an appointment at a doctors office if Im always seen right away.

She was exprmely nasty and totally inappropriate. She needs customer service training. I was then told by the guy to go to DMV because its free. I said I didn't mind paying the $52 fee. 00. This is totally outrageous.

The worst, over charged, then the mechanic made a mistake took it back they charged me again for his mistake on the car no morals or values straight crooks will never do business or purchase anything from pep crooks they have everything on there computers

I booked my oil change through CarAdvise at Pep Boys 4400 Semoran blvd Orlando as I’ve done 20 other times. I dropped off my car and told the always rude female who works that location my phone number. I hadn’t heard from them for 4 hours so I paid for an Uber back to the shop and encountered another employee that said they tried calling me 10 times, meanwhile my phone hadn’t rung all day, to tell me my oil cap was cracked and

they haven’t changed the oil. He also stated they close in 20 minutes and he wasn’t going to change my oil even though I informed him I have an extra oil cap in my trunk. He refused to change my oil which can be done in less than 20 minutes simply because he was too lazy to do so because “they close in 20 minutes”. Absolutely horrible guest service.

The right thing…

I took my car to the McCain Blvd North Little Rock Ar location for a break job the week of father's day last year which didn't happen. In the process of the serviceman returning my car which I waited my car ended up danged.

I was to go get an estimate an bring it back which I did five times even provided pictures of the damage by the way the service person name I spoke with name is NORMAN . I haven't heard from this guy since when I go by he keeps asking for copies of the estimate again an again.

Being that the damage happened on their I was told the issue had to be handled by their insurance it has been months an no response. So I will be hiring a Attorney for this matter if I don't hear anything after this email.

I tried uploading photos their too large I will send a different way…

On Tuesday, 12/12/2022 I ordered tires and scheduled an appt with store #1808 for 8am, Thursday 12/15. The appt was confirmed via email from Pep Boys the next day.

Forward to today, Thursday 12/15, I was told the tires weren’t delivered yet. I was also told it’s because it wasn’t paid. Upon showing confirmation of payment, the rep said it wasn’t authorized yet. I’m ready to go somewhere else, as I had already submitted my time off with my manager for this. However, the rep went ahead and authorized payment on the spot which gave me no choice but to come back to get the tires. He claimed that is the only way to get the tires delivered. That’s all fine but why wasn’t that done when I paid for them online 3 days prior? I’ve wasted time and gas, and part of my vacation time. I have to miss my…

I dropped of my car on 11/28/22 about 2 hours before closing to get an oil change. I needed to pick up car at 1pm. I called at 1 to see if it was finished and was told 30 minutes.

I get a ride a show up at 1:50 only to wait until 2:05 before someone shows up in the building. (I looked around the service bays)My car still not ready. I needed to pick up my daughter at school at 2:05.

I didn’t get out of there until 2:20. This is no longer convenient to have work done on my vehicles personal and corporate. This was the Blackwood,NJ store