I Own a 1999 GMC Yukon Denali. A Motor Is Being Installed. I keep being told everyday that the Next Day I Would Have It But when they day come I'm Given Another Day. Manuel A Rep There Has No Tact, Good Customer Skills OR Anything.
I Just Need A Definite Date As To When My Truck Will Be Fixed. They've Been Putting My Motor In Now For 2 Weeks Now
its safe..
I made a appointment for Monday Dec. , I told Jim Kuhlman what my car was doing and even had it checked out at Auto Zone which showed it was either spark plugs or the plug wires. He said they would diagnose the problem and call me.
Three hours later no call so I called them and ask what was wrong with my car. He said they didn't know yet. They would call. Another three hours went by no call. I called again and was told still not sure and I had a few words to say to him.
I was furious, how can you have, a car six hours and not know what was wrong with it. He said it would be ready at six. I called at six and he said they were putting it back together, so I got a ride.
Everyone was gone and a lady gave me back my key. They had replaced three spark plugs. I started the car and knew right…
12/07/2018
I have a 2007 Hyundai Santa Fe. The car had two problems, a water leak and an oil leak. I wanted these items fixed.
I stopped by the Pep Boys Hackensack, New Jersey Location. This was on November 21, 2018 just before Thanks Giving. The fellow I spoke to was Jonathan. Jonathan told me that they could not help me as they were very busy. He told me that if I could leave the car as the wait time was over 3 hours. I could not leave the car as I had to work the next day. I told Jonathan I would return in a couple of days.
On Saturday November 24, 2018, the temperature dropped below zero and the water pump froze. This caused the alternator drive belt to break when I tried to start the car. I had the car towed to the Hackensack Pep Boys location so that they could fix the belt, the…
Hello, to whom it may concern. I had a unfortunate situation happen to me at the Carlisle pike location in PA. I had taken my suv in for simple alignment and balance. The first time nothing was done to car and the balance and alignment were completely off.
After the second attempt and contacting Bob the name he gave me I brought in for a second attempt. The balance was ok not perfect and the alignment was still completely off. Out of the sake of not wasting anymore of mine or my families time I went to another garage and the situation was corrected.
I am very disappointed in the service I was given and the trouble I have been put through. Bob assured me everything would be fixed this time. 47 and want a refund or credit for my time as I make $40 a hour and for the sake of…
My son and I went to pep boys in eastgate , Ohio on November 18. We wanted tire change and aligments my 05 Grand prix gt and his 02 GMC Sierra. We had back to back appointments starting at 9 am. It took them the whole time they were open. Hours 9 am to 5 pm. To complete the jobs. And we were there waiting the whole day. Because we live an hour away. My son and I are very, very disappointed and aggravated. If you'd like to reach my son and I considering this matter. Our numbers are 937-549-4177 House number 937-509-2641 my sons cell number. We look foward talking to you regarding this matter..
Thank you!!!! Kathy Cobb Michael Cobb
My son dropped his car off for tire and brake change and was quoted a price that was little too high so I called to speak to someone about it ,why call you may ask? I was in retail once and was told the customer is always right ,so Brian and Frank of Pep Boys on Scotland Road remember the customers are the ones why you have a job, and it would not hurt to be more courteous to customers .
Thank you and have a good day.
On MondayClovis Pep Boys and look at the what was suppose to be broken I informed them that the clip had come off the fuel pump and nothing was broken. They never even told me what or how the vehicle was getting fuel.
The work to diagnose what was wrong was never done, and the relay to the fuel pump was never checked or replaced. 00 fuel pump relay is what needed to be replaced. I would suggest that you fix the way business is done at this location or look forward to a lawsuit for committing Fraud in the Penal Code. Michael C.
com thank you for your wisdom and understanding of customer service. I hope that you defuse this issue, so the Bureau of Automotive does not have to get involved. This was charged on my Pep Boys Credit Card for tracking purposes.
m. (10/20/18) I asked if they would check my battery which I had bought from they about 4 years ago, The gentlemen was nice and got some one to do this right away. My battery registered really low and he said I needed a new one and it would take about 10-15 minutes.
I waited about ten minutes walked to the restroom and it was locked. I asked another gentleman for a key, he left and came back saying both restrooms were out of order. I went back to the first gentlemen to asked how much longer it was going to be that I needed to use the restroom.
He said about another 10 minutes and to try CVS. Them were locked also. I walked back to Pep Boys. Mr. ) asked me can he help me I asked how much longer before I get the battery. He went in the garage, came back and said It will take another 20-30…
I am a loyal customer for many years at the Pep Boys located on River Street in Hackensack, New Jersey, 07601 (store ID # 300). I was severely ripped off when I went there on July 10, 2018 and had the mechanic replace the serpentine belt and the belt tensioner assembly on my Jeep.
) and really marked up the price on the two parts (Service Work Order # 2315791). 00 and I swear that I will never purchase so much as a quart of oil if I am not compensated.
Additionally, I will continue to make complaints on the internet and anywhere else that I can. That is not fair!
I went into Pep Boys for a mobile1 oil change. The ad indicated I would get an oil change, new oil filter and my tires rotate for the cost of the mobile 1 oil change. When I went in to pick up my car I ask if the tires had be rotated as the ad indicated.
The service representative stated that my tires did not need rotated and it was not done. I told him I had paid for it and would never return for service again. My car manual indicates I should rotate buy tires every 5000 to 7500 miles and my car had over 7500 miles in the tires.
The service representative did not offer to rotate the tires but just ignored my request. I have used Pep Boys for over 15 years but will never use them again. I had the service done at the Rohnert Park Pep Boys.
Have complete investigation done by Bureau of Automotive Repair as to hazardous dangerous and poor workmanship an endangerment to person/s and property along with external damages and internal on my 2007 Jag XType. San Diego 92117 address 4441 Genesee Ave .
Spoke with Mgr Chistopher Giusti told him work this out or you in Superior Court . I have attempted to call the 1 215 430 9000 and 1800 737 2697 I have left msg at the HR dept . Trying to find out if in fact Christopher ever sent my Claim to the Corp.
Office and why it was denied ???? My atty/s are reviewing and sending letters out in hope of a resolve without court. I have all paperwork and photos if needed of the investigation. Thanks.
They did not honor an appt I made to get new tires. When I arrived I was informed they couldn't do the work today after all. I am taking my business somewhere else.
M. M. M. 11 for the services that I brought the car in for plus additional services that I gave Mr. Rakentine to fix on my car, I was very satisfied with the services because my engine light and VSC light never came back on. M.
I left my car with Mr. Belcher and on 6/30/2018 he called me and said that he would replace the pressure sensor because it was on warranty but I would have to pay for the charcoal canister, I told Mr. Belcher that…
I have been using pep boys in between appointments at my Audi dealer. I have been trying to use only the recommended brand of oil in my SUV. When I asked the service attendant Kareem about it he said it doesn't matter. That's his opinion! I am the customer and I asked a question and he gave me a hard time about it. When I brought my BMW in to be serviced it used Mobil 1 Synthetic but I was unsure as to what brand my Audi used.
They really gave me a hard time and I needed to drop off my car and get back to my office.. This was a very bad experience! They demonstrate that they really do not care about their customers and they do not represent Pep boys in a professional way. I would fire them if they worked for my company.
I went in for a oil change and tune up after 3 1/2 hour wait and banging which was very odd due to the work being done this was Saturday on Monday on my way to work I noticed the damage to my left rim the rim was banged so hard and noticeable explains the uncalled for banging please review your videos see for yourself and what will be my reimbursement 661479-6068
The worker at Pep Boys located at 13200 Warwick Blvd Newport News VA 23602 diagnosed my car with the unfixable alternator. 00 to get a new alternator. Three days later the same emission light came back on. I took it back and they said now that the cap converter and oxygen sensors are bad, which I had to pay an additional 1500 dollars.
Now this morning May 1 2018 the same light just came back on. 00.
314-2015 FRONT ROTORS AND BRAKES I'm very upset with service from Pep Boys located at: 1230 N. Military HWY NORFOLK, VA. 23502. REALLY REALLY BAD.
First I was given a price at the parts dept. and I picked the Rotors and Pads best for MY 2013 Toyota Tundra Crew cab V-8 7.5 4 X 4. WAGNER OEX BRAKES AND ROTORS, With the help from the parts person. When I got to the service Dept. Got a different price. The only good help was from the parts guys.
After I left I noticed that the service person used Wagner quick stop. NOT A HAPPY CAMPER AT ALL ! The entire day was "VERY UPSETTING" Other people had been there for 4 hours for simple work like a flat tire. One lady called IN A COMPLAINT . Another lady had been waiting for over four hours and then found out her car had been ready for 1.45 hours and…
They scratched all my wheels during a tire install. The manager had agreed that at least some damage was done by them and we would work something out. After talking with his higher ups his tune changed and all of a sudden it had to be previous damage.
Kind of hard to believe since at least 3 employees commented about how beautiful my wheels were. I had even talked to the technician about being care about scratching them. I’m still getting the run around with corporate. Terrible service and terrible business. Stay away.
00 FOR REPAIRS AND GOT NOTHING FOR IT . AND MY CAR STILL BROKE DOWN ON THE ROAD. ENGINE LIGHT KEPT COMING ON. I TOOK THE CAR BACK IN TO THE LOCATION 1522. AND STILL HAD THE ENGINE LIGHT COME ON.
THE STORE # 1522 IN ORLANDO. I HAVE BEEN GOING TO PEPBOYS SINCE THEY HAVE OPENED. AND HAVE ALWAYS BEEN HIGHLY SATISFIED, UNTIL NOW. I M STOPPING PAYMENT ON MY CHARGE CARD FOR THE SERVICES BARBARA MILLER MY CONTACT NUMBER IS 407 617 1722
Went to pep boys for an oil change Got full synthetic with tire rotation Kevin, who was performing services was done pretty quickly did not rotate tires, never got apology from a so called Manager who's talking to coworkers but not taking care of the customer. Paid for it, no thank you nothing..
Bunch of sad people with no people's skills.. Will never go back. This is the Jupiter branch off of Indiantown rd. South Florida.. You guys are the worst I've seen
On 1/28/17 we had our car towed to our local Pep Boys, store #1658, 571 Dacula Rd, Dacula Ga 30019. We received a call around 5:30pm that our car was ready. We asked to pick it up tomorrow. The employee checked with the Manager and he said he wanted us to pay for it that night, over the phone, because the Area Manager was in town and they wanted it closed out.
96, and let the Manager how unprofessional he handled this situation, and we would be contacting the Corporate office. He sarcastically asked us what we wanted him to do because the Corp office would refer it to him anyway. He also said their mechanics wanted to get paid and that was the end of the pay period.
I find it very insulting to be talked to the way he did, and will not be bringing our vehicles back to that location as…
I brought my 1997 Cadillac Seville into Pep Boys on 5330 Charlotte Pike Nashville,Tn. on Wednesday Oct. 4th at 1 pm. I explained to them the radiator was running hot even though it was full of coolant maybe it was the thermostat. The asst. mgr.
told me they where very busy but would try to look at that afternoon,if not first thing in the morning. It is now 6pm cst on Sunday,here is a quick summary of whats gone on since then,Ive called everyday starting around 10 am and have been told the same thing ,we haven't got to it yet,we will look at it this afternoon call us around 3 or 4.
Went thru this routine Thursday,Friday,Saturday and now Sunday. Today I called and called no one picks up in the service so I called parts they told me they would have Bob call me, I guess he was in…
I recently went into pep boys in Destin Florida . I special ordered a tire due to damaging mine upon repair. The tire came in at 3:25, we took the rim and tire to get new one put on. We got there at 4:20.
There was 2 guys in shop . We sit and waited for the tire to get put on about 45 minutes. So when they got my rim on the machine the worker was like it was his first day on the job.
So after 45 minutes of trying to put tire on rim ,the other guy came over and tried putting the tire on rim and he failed. So the swapped machines after the other machine failed mounting the tire . So they tried for 20 minutes and still couldn't get it on.
So one of them got mad and went in the office. So we set waiting and waiting then the manager came out and started to mount the tire. He tried for about…
Brake job done at store #1056. Many problems during warranty period, and they were never resolved. Brought to store #1645 since I moved from area of first store. Brakes unsafe and the store manager is very rude, inept, and verbally abusive.
00 to replace parts that shouldn't have to be. Too many more issues with Pep Boys to list here in one single review.
Pepboys diagnostic was wrong. The car stopped again had to be towed back to pepboys again. The diagnostic said again computer head had to pay again to be fixed. They ordered the part took whole week than we called pepboys said come tow car didn't have tools to fix.
towed to my dealership they fixed it was the crankshaft sensors. They fixed the car and it runs good. Was never the fuel pump or computer failure. Pepboys owe me for miss diagnosing. now know one seems to want to talk with me have made several attempts.
I purchased a new battery for my daughter's car on 03/18/16. I forgot to submit my 10% coupon the day of the transaction. I realized it on 03/21/16 and returned to the store for them to honor my coupon. I was told it had to be surrendered the day of and I would need to contact the Pep Boys Corporate Office for a confirmation number to have this honored.
I really think it's a bunch of BS. After being sent to see 4 different associates, this is what I was told. I'm just asking that my coupon be honored, nothing more and nothing less.
I have a 2010 Chevy aveo purchased new with about 64,000 miles on it. My daughter drove it from my house to her apartment which is less than 10 miles. The car stalled once when she was at a stoplight. She called to tell us this and my husband told her to leave it alone and he would be over the next day to look at it. When he checked the engine he saw a gaping hole in the hose running from the engine to the radiator. The engine coolant had leaked out. We had the car towed to a nearby Pep Boys and they replaced the hose but the car would not start.
We were advised by Pep Boys to take it to a chevy dealership because the engine is part of the powertrain warranty. As an aside, the dealership we purchased the car at closed soon after we purchased the car so we had it towed to another…
Took my car in for a brake job and AFTER I paid they took it back Into the shop without my knowledge and drive it off the lift and caused damage to my car. Since then, I have filed complaints with corporate, called, emailed, etc.
And have gotten absolutely zero answers or calls from corporate. Seems they really don't give a crap about their customers.