PETCO

I made the mistake of disclosing that my dog had an ear infection since last groomed at Petco but that it was all cleared up weeks ago. The employee ran for the manager! When the manager appeared they both said they would need a doctor's note to make sure the ear infection was totally gone before they could cut my dog's nails!

I've been taking my dog there for years. The employee knew me very well. I have no idea why she wouldn't believe me that the ear infection was all cleared up. What does an ear infection have to do with cutting nails anyway???

All this showed in my eyes was that Petco has obviously had legal issues and are now covering their ass to the extreme!! How ludicrous to not cut nails because of a cleared up ear infection! Even the vet when I asked for the doctor's note said…

Petco did not stand behind their 30 day money back guarantee. We were promised refund after our lizard passed away and then was denied.

I had been taking my Maltese to be groomed @ Petco Arroyo Grande, Ca, ever month for 2 years. (April 2017) The groomers name was Amy & she was very good & followed instructions for grooming to the letter. When Amy had to have surgery, she recommended Sarah for my grooming needs.

She too followed instructions for grooming. Then in March 2019, I brought in my dog for her annual monthly grooming & was told Sarah was over booked. I told the girl named Sabria that I didn’t want anyone else grooming my dog but Sarah.

Sabria assured me Sarah would be grooming my dog, but she would have to wait in a kennel for 2 hours. I said I'd bring her back as I didn’t want her in a kennel for 2 hours just bcz they over booked her groomer.

I brought Bella back in 2 hours, gave instructions to NOT cut her…

I had taken my dog Rusty to get groomed by Petco located at 12124 15 St Grandview Mo.64030 Saturday the 10th. They called me back fairly earley said they aborted his grooming because some hair was patted, they left one leg not trimed, one side of his back leg isn't trimmed, his belly didn't get trimed, my dog looks so awful, the haircut is uneven everywhere. I've been going there for years with Rusty, always came out so excellent, i'm so discusted with his appearance!!

Today, the second day in class, me and Dillan, were the only ones to show up. She says that she won’t waste my time going over things Dillan already knows (since he has completed puppy level1). She had me demonstrated the basic commands and Dillan did very well.

She then says that he needs to get used to people touching him in sensitive areas. I told her he has no problem with that. I demonstrate. She says, well let’s see if he will let me do it. She does. He has No problem.

Then she explains that I will have to do a testicular exam on my dog (as she is demonstrating while talking to me) so I can know what they feel like. I told her I already did. She tells me to touch the balls. I said No.

She calls me “Close-minded” !!!!!!!! She says, touch his balls. I said no again, I’m a nurse I know…

Visited Holyoke, MA retail location the other day, after seeing Petco on-line advertised prices for 6-pack of Frontline Plus. The in-store prices were more than $20 more than the on-line price. I need 2 different sizes as my dogs' weights are different.

I asked sales associate if they price-matched their own on-line prices in the store. I was advised "yes" but I was told I must show the associate the on-line price on my phone. I did not have my phone with me so I was not able to do that.

Therefore the store would not honor the on-line price. I find it highly amusing that the customer must show a Petco associate what Petco advertises on-line. Needless to say, Petco did not make a sale but PetSmart did. Obviously, PetSmart is smarter than Petco.

I went into the petco store in Huntsville Tx. I walked up front immediately when I walked in and told the person up front that I would like to get a fish out of the saltwater tank, he said ok I’ll call someone.

I walked to the saltwater tanks and realized that the anemones all died the tank was cloudy and all the fish were dying , I was going to go ahead and buy the healthier one anyways but no one ever came so I left and saw the guy that usually gets fish , standing in front of the building smoking

Over the last two years I have bought fish several times from my local Petco. This is the second time I have bought tiger barbs and out of four only one survived each time. I should have learned the first time.

Especially when I went in this time, and while waiting for the associate, I perused the tanks and found four dead fish in the tank which held the tiger barbs. When the associate finally got to me I told her you have a bunch of dead fish in this tank.

She just said "I know" and that was that. I just looked at her like really? " No response. " No answer. While not quite rude she was not friendly or helpful. The only answers she gave me were the ones I guided her into.

She had no knowledge of her own. I took a chance and bought the four fish anyway. At the register I also told the…

to top it of off im threatened to have the police involved if i wouldnt leave to just take the dog that i wouldnt have to pay a kind of sweep it under the carpet. This was a manager who wouldnt even smell or inspect the dog saying it wasnt part of her job, and to have me moved to a quieter part of the building where she threatens to call the police.

What type of vindictive tactic was that thank you for hearing this out i would still ask to have the grooming redone through an experienced dog groomer ive had better luck at your heber store who where curtious careful and professional albert martinez

I have been going to Petco to have my dog groomed for 9 years in several different States. We just moved to Murfreesboro and took our dog in at 3pm for grooming and picked her up after 4 hours. Feel that was an excessive time.

Our dog has always been friendly and groomers have stated how great she is with them. Groomer 107 says she was unruly did not like to be clipped etc. 2615 medical center pkwy Murfreesboro tn. You have just lost a long time customer.

I purchased a package of training classes for my 10 month old puppy in March. This was the third set of lessons I purchased and it was agreed with the trainer that we would work on the good citizen dog test preparation. I was not given a regular time slot and was required to text the trainer every week, often multiple time per day, for a lesson spot. If I got any response, it was that the trainer would check his schedule. When I did get a time commitment, the lessons consisted of the trainer walking my puppy on a leash around the store (even though he is well trained and perfectly capable of leash walking). I was told that whatever other dog was in the class -- usually a young puppy or a larger ill-behaved dog -- was more needy.

The store had only one trainer and rather than providing my…

I bought 3 “good lovin’ dog chew rib bones for my 3 dogs, each bone was infested with worms. I called petco lee vista ( orlando, fl ) to make the manager aware. his response was “ thanks for letting us know” he was not concerned which bones they were, as I wanted to make him aware to take them off the shelve.

he didn’t apologies but just basically dismissed the complaint.

My handicap/disabled daughter for whom I am mother/.legal guardian for the past 23 yrs. A woman and her nephew were in Petco Hamilton Blvd Sioux City IA Shelley attempted to share her knowledge of pets with the nephew-- who then turned and pointed his finger in her face and said "F... You!" Then the aunt started screaming at my daughter .... Kate showed up and told my daughter to check out and leave. THE AUNT AND NEPHEW SHOULD HAVE BEEN ASKED, AS IT WAS AUNT'S SCREAMING THAT STARTED IT ALL!!!!!! (We spend over $100 per week on the average. My daughter has 2 Geikos and a guinea pig purchased from Petco plus a cat. It was well-know to Petco that she loves her pets.

A week ago the same employee (Kate) confronted Shelley again. This time Shelley was there to purchase another guinea pig.…

I was falsely accused of having counterfeit money and threatened to b I was falsely accused of having counterfeit money and threatened to Have the police called on me. They said my bills were counterfeit. I had just gotten The bills from the bank.

They gave me the bills back and I took them back to the bank and they ran them through their automated counterfeit money machine and affirmed that none of the bills were counterfeit. I called Petco back with the purpose of suggesting that they check their machines and when I called and before I could even explain why I was calling, the employee told me that I was lucky that they didn’t call the police and hung up on me .

I spend close to $2000 a year at that store and I will never go back there again. , Southeast.

I went to Petco on 7/17/2019 to purchase supplies for my 5 dogs as well as to work a couple of service dogs. Having used Petco many times before over the last three or four years to work my service dogs I was never made aware that I was not allowed to do so.

My most recent trip to PETCO, the manager approached me with the intention offend confrontational. Rather than ask to speak to me privately to inform me of this policy they have in which they claim I cannot train service dogs in their establishment because they offer obedience training she chose to loudly and rudely shame me in front of other customers in the store.

I attempted to inform her that I am not in competition because I trained service dogs I am not their training obedience saying I was playing the victim because I…

I ordered food for my dog and cat on Thursday morning. The site says if I order before 3pm, it would arrive the next day. so I thought. Friday evening, I'm home and my bell rings. I asked "who is it" 4 times, no answer.

I get my keys and go out to see who it is and I see a box by the building's front door. My box. I open it, only my dog's food is in it. I call Petco to find out about the rest of the food.

I was told by the CSR that it would be delivered Saturday. Ok. Saturday I stayed in the house all day, checked the site and I see a note that the UPS driver made an attempt at 5:24 pm but I wasn't home and it will be dropped off at UPS Access Point.

The problem with this info is its INCORRECT because I've been home all day, no one rang my bell or knocked on the door. Lazy UPS service.…

I was at store 1602 located in fenton missouri. I witnessed the cashier and manager charge a man in front of me in line for a whole 65 dollar bag worth of dog food. He did not seem to notice the receipt.

He entered the store a second time once he realized the false charge and once he confronted the manager and employee that checked him out. They became huge bitches and told him to get lost. The man was so sure that they stole his money that he called the cops and the manager turned into even more of a bitch claiming she doesnt have to show receipts even though it was his purchase history.

Furthermore Not showing the receipts because i saw her throw it away after his first time complaining. I am almost positive she pocketed the extra money. This is a horrible location and they lost…

Please look into thus matter. Thank you

your fish department in you Port Richey Fl. store has starving fish, ive been in there many times to buy fish and every time the fish were very emaciated..my rating for this store would be 1.

Ref Order Number 12323702202509

We have dealt with Forster and Smith for many years. We have always bought our Sentinel for small dogs from them with no problem. I always just emailed a copy of the vets prescription to them. Now that you took over, I cannot email you the prescription. Petco contacted my vet who gave them a verbal approval. Petco said that is not good. They want the doctor to fax a copy of the prescription. The doctor is not allowed, by Florida law, to fax a prescription, since they do no know who they are sending it to. How do I get my Sentinel from Petco?

On 7-2-19 I visited the 2463 Hamilton Mill Parkway, Dacula, GA store to pick up Tiki Cat food for my cats. 3 ounce Tiki cat broth, however, you did not have any of the shelve nor could the clerk find it either.

Her suggestion was for me to go to a bigger Petco. She offered me no other compensation and it is already bad enough to get in to this Petco let alone go find another one. I think this is false advertising so I am not happy with Petco at this time.

I call your 888-824-7257 # when I got home to file a complaint and the woman could barely be understood and not very friendly at all.

I bring my 3 months old teacup Yorker for bath and nails and while I was there other customer came with two dogs with Avery bad smell and one of them had a red eye that looks irritated. They came for the first time and the petco representative asked for their vaccines record and they didn’t have it.

They said that they were too young for the rabias and that it is the only vaccine that Petco requires. The petco representative assume that the age of the dogs and whatever the customer said was true while don’t even asked for proof of age of the dogs.

I explained my concern that I don’t feel comfortable about my dog been inside getting a bath while this others dogs are being bring there too. Nobody of the petco groomers or grooming manager care about my authentic concern, neither to…

Mgr: Hannah Front register: Priscilla Three (3) days in a row I have called both morning and night trying to reach grooming and customer service and no one answers. Weds 6/26 Thurs6/27 Fri 6/28 On Friday I called customer service 3 times.

I could hear all conversations and transactions for over 15 min. I hung up and called back again. No answer. I again called a second time and Priscilla answered. I asked her for store manager. It was Hannah. I explained to her what happened.

She was unapologetic saying store was busy. I spend a lot of money in your store on professional grooming, high end Orijen dog food, toys, grooming supplies and supplements. You’ve lost me as a customer! I will be posting reviews online about your poor service plus I’m contacting your orijen supplier because your…

Your pet co in bountiful ut I must say worst one I've ever seen dead fish dirty tanks and the most Disturbing thing was the mice one had a open wound and the others was just eating at it while the employees was aware of this I won't ever go to that one again

I have tried to cancel a pharmacy order and have called probably 7-10 times and each time i am told the same thing. "I have put your cancellation request in" You guys received verification from the pharmacy department that its cancelled yet it never gets cancelled.

Each time (this is now the 5th) the 'pending" charge drops off my bank account only to show back up a day later. This is unacceptable. $

Their customer service department is only trained to tell you how sorry they are, which doesn't help. I've been trying to order something from the pharmacy that doesn't know how to place an order for more than 1 dog per customer.

The computer generated vet info is incorrect and can't be corrected. I've lost count with the # of phone calls and live chats I've had. Even scheduled a return call from a supervisor, Only to never to get the call.

They put you on hold with music and then cut you off with dead silence. No one was doing any follow-up to help me with this purchase and I finally cancelled. Don't know yet If they can be trusted to credit my card.

They had no problem with taking the money. Never ever had this problem with Drs. Foster and Smith. I've never been so frustrated and lost…

I see the black koi in the shop and I’m asking for buy the black koi than the manager of the fish department come out said the fish is belong to her,but I don’t see any signs say that black koi belongs to anyone,can someone give me the answer the way she do is right or not,or I will never do the business with them anymore.the petco location at Harker Heights,Tx.

I went in to buy fish. I was shocked at what I saw. The Tanks were Cloudy. And in several tanks Fish Were DEAD. Need less to say I walked out. I'm not going to buy and have them Dir in a day or so.

And I was there for about 15 mins. No one to help me. And I sang even greeted when I walked in. I'm also filling a complaint with Fresno County. Your fish dept. Needs to be SHUT DOWN.

I have tried to place an order #11696636409050 from half a day on 06/14/19 and from 10Am 06/15 to 2PM. The problem being your set up will not allow me to delete my credit card information and use my husbands Visa card to purchase items, including meds. 94.

I have spoken with at least 10 reps. Sending me back and forth. I was supposed to hear back from a supervisor and have not. Now I should be getting email from on line help who seemed to be trying very hard to fix this.

I had heard complaints about the service you have given others and can now see what they are talking about. I never had a complaint when it was Foster and Smith. They were great. waiting for response

I scheduled an appointment to groom my 15 pound dog. Needless to say that he needed the works since it was over one year without a groom. I let his fur grow in order to develop a style. I arrived at the Rancho San Diego Petco on time.

When I got in, the lady said: OH.... he has too much fur.... and I said: this is why I am here. she says: Oh.. I cannot groom him.... He needs to see a vet? I said: see a vet for what?

she said: oh because I can hurt him ... I looked at her with misbelief.................. She told me that they had instances of law suit from customers and they no longer would groom dogs with lots of fur.. My thing is that there are two kind of worker: one that works and the other that would like to work but decide not to work!

I called another place and they took him…

I have been trying for **** FIVE SOLID WEEKS**** to get a refund for puppy classes that we have not started and will not be able to take due to medical issues. My daughter bought the puppy complete package, took the beginner 6-week class but DID NOT START the intermediate or advanced classes.

Brian, manager at the Burke, VA store #1723 has been nothing but UNPROFESSIONAL AND RUDE. We called the corporate office and have talked to Harmony, Supervisor, Customer Relations who has sent NUMEROUS emails to Scott, District Leader who must never work because he HAS NOT RETURNED one call.

With every call, I’ve had to wait 24-48 hours for a response. My complaint has been escalated twice but still no response. I’m about to escalate this myself. Case #0179136. DOES ANYONE READ THESE COMPLAINTS or…

I will no longer be going to Petco in Hartsdale NY! they injured all four of my dogs paws this Past Sunday with the clippers also under his right arm. This is ridiculous, I called the store to speak to the manager yet no one is picking up the phone. UNACCEPTABLE

Lying customer services reps, 4 calls issue not resolved. Worst company EVER.

Store 1207, Gig Harbor, WA. Haley has very POOR customer service skills. You offer walk in service but on MULTIPLE occasions I’ve had to walk in for pet services & every time she’s at the counter, she lectures me about making an appointment.

I work in Nursing and my schedule is NOT 9-5. Today 6/2/19 I took Roscoe in for Mary to groom him. She ALWAYS does a wonderful job. When she went to the back to get him, I heard Haley tell another male employee that Roscoe is a maniac.

She continued to bad mouth my dog. I do NOT appreciate her behavior towards me or my dog. He growled at her ONE time (guess he didn’t like her scent) and she thinks she can talk bad about him. I did mention to Mary that Haley’s rude behavior is not acceptable.

I was TOO mad to tell Mart what I had just over heard…

Grooming Department of Porter Ranch CA is an absolute disaster. Please, do me the favor of hiring half competent, LITERATE people to work the phones/ front. I would GREATLY appreciate it if the next time I book an appointment and am asked to retrieve documents from my vet to prove he has his rabies vaccine (because his rabies tag isn’t good enough) that you UPHOLD THIS BOOKED APPOINTMENT.

If there is some issue IN HIS FILE, maybe do what other people do and read it so this can be avoided. DONT BOOK THE APPOINTMENT THEN TELL ME YOU CANT TAKE HIM AFTER I SHOW UP. Jesus Christ this is why PetSmart is better than you

Absolutely the worst customer service ever! Many of the Supervisors need to be fired and many of the call representatives. There is a TOTAL disconnect with the Veterinary Team that needs to get Prescription approvals with those Petco staff members on the phone! For an entire week my veterinarian waited for a call or fax to approve the food for my cat. No one made any contact with my veterinarian. They said they sent a fax, but I did not give a fax # & no one called my veterinarian for a fax #. I made numerous calls this week. Today was the worst. I constantly heard ‘it is in progress’ or ‘they are working on it now’ or ‘they were calling my veterinarian in a few minutes’. Nothing was done! Absolute and utter lies by all the staff members. Why should I ever believe them.

Also I totally…

On today 5/30/2019 I came into your THRIVE Affordable Vet clinic located at 10245 North Fwy Suite 150 Houston,Tx 77037. My dog ( 5yr old; poddle mix) had a large open wound on her mammary gland, the wound was open and draining upon arrival at the clinic.

I asked if they could possibly wrap the wound so I could get her to her own veterinary clinic as the clinic she normally goes to was closed. I was turned away sent to leave with my dog because I couldnt afford the $26 fee it costed to have it wrapped.

As a pet lover I was shocked, how could you not be willing to wrap the wound. PETCO stands by their name and as a person whom cares for animals how could you allow my dog to leave the clinic in such conditions.

I dont think the employers at this clinic are TRUE animal lovers but are more so…

I want to return a prescription medication, Heartguard and the representative said you do not accept prescription medications for a return. I find this unacceptable as the prescription medication has never been opened and is still under the expiration date.

At no fault of my own my dog developed whipworm and Heartguard does not protect against this parasite. I would not expect a refund but at least an in-store gift card. You have a very large company and I am sure you donate medications for those in need.

I will no longer visit your store or make any purchases on-line. Sincerely, Lynn Wonderling

FEEDBACK ON MY MAY 20, 2019 VISIT TO PETCO, RICHLAND, WA

Once again, there was no record of previous purchases having earned any discounts. This is a recurring problem that I provided feedback to PETCO a month or so ago. At that time, a manager called me and I explained my problem. He said that most of the PETCO stores require on-line activation of rewards (which I have previously done several times), but the Richland store does this all in-store on their computers. He said that he would fix the problem and to ask for him if my next visit if I encountered the same problem. Well, guess what yesterday, I made a purchase and no discount information showed up. I asked to see the manager and a woman came out to talk to me but the problem remained unresolved and I paid full price, once again. I…

I went into Stillwater, MN Petco to buy a gift for my daughters new puppy and to bring my dog Bailey in to get his nails trimmed. I was satisfied with the customer service given to me at the front desk in grooming, although I do think there should be a bigger entrance for customers to stand.

As I was waiting for my dog, there was a young woman who was being awful to the other employees. She wasn’t the one doing my dog and I wasn’t wearing my glasses so don’t hold me to it, but if I saw correctly, her name was Kelly. Long dark hair?

I found the way she was talking to another young lady very inappropriate especially in front of a customer. The other girl didn’t look like she was doing anything wrong but I think there was better ways of getting your point across than that.

The same woman…

Very unhappy with Petco, about two weeks ago I had started working as a Bather/ Grooming apprentice. I was told upon hire that I would work up to be a groomer, and that it was a great place to work and that everyone had each others back, and

if anyone needed help with something that they are a family and would be more than happy to helped anyone. It went okay for the first week then the person training me started to rush me, she told me to go bathe a Newfoundland, I had walked the dog up the steps and hooked the dog up to the leash in the tub.

I had to wait for a minute for the water to turn to the right temperature for the dog then proceeded with the bath but as I was just putting the water on the dog the lady came back say that " you should already be having that dog done" only about…

I had appointment for dog groom at 1:00 May 3rd. Arrived early and was advised it would be 2-3hours before they could start. They had someone call in sick and was working on their dogs. They also advised me my dog would be in a kennel waiting 3 hours.

My dog was not waiting that long. It only took an hour and a half both times before. They should have called me. I would have came later or reschedule and nit wasted gas ir time I had appointment at 1:00.

There was no need for us to come if unable to meet our agreement of 1:00. They both stood there looking dumb founded. I got my dog Teddy and left. Very disrespecting not calling if unable to meet appointment time.

I was mad had been waiting 3 days and wasted time and gas. I cut him my self and had never cut hair of dog before. Done good…

I went to PETCK 5/5/19 to buy a bag of wholehearted dog food. At the store there was a sign of buy one get one 50%off so we grabbed 2 bags, I verified the dates on the sign to check if it was still valid and it was from april to may 27th.

At check out the offer didn't come out, the cashier called the managet and the manager said she was going to go check the sign, and said it was not valid yet until 5/24/19, we went to put a bag of dog food back and to check the sign and the manager literally took the sign off so we couldn't get the offer which was valid because I had checked already.

Horrible customer service and rude employees.

Rosenberg Petco in Rosenberg Texas was and awful experience Kat the manager and rude. She has helpful didn’t know what she was talking about most of the information she was giving me was completely false if i didn’t know any better i would of got my puppy sick.

I really can’t believe they let a incompetent person work around animals. Something needs to be done with her

I just went to the Petco in East Lansing, MI (in the Frandor plaza) and was horrified by the condition of the guinea pigs. For one, there were so many in the small glass tanks with only a small house and food dish to share.

Worse of all, they looked weak and many of their eyes were crusted over and barely open. Having six guinea pigs myself, I know this can be a sign of an upper respiratory infection which can be fatal if left untreated.

I will never return to a Petco again knowing that these are the conditions these poor animals are forced to live in. All in all, I went to Petco to buy a dog carrier which was mislabeled on the shelf and I ended up paying double what the sticker price was.

Luckily I realized when I got out to the car and was able to return it. I am extremely…

The product "vita-bug" meal worms by Timberline does not contain the number or the proper size of the meal worms as advertised on the package. 64. Four of the containers were suppose to contain 500 giant meal worms, The fifth and six containers were supposed to have 500 large meal worms.

Containers 1-4 were supposed to be giant meal worms for a count of 500 worms per container. I spent several hours counting, photographing and documenting each and every container because I knew that would be an easy way for the retailer to commit fraud and make a lot of money on the side.

Put less worms in and sell more containers, deceiving the public. I was absolutely correct in my analysis: Container 1-- was suppose to contain 500…

the one on cyprus road... the fish tanks were incredibly dirty especially the salt water tanks... piles of feces eveywhere that they were rolling around in and the smell was horrible... my wife and i do alot of business with petco and are considering never returning to that location

the one on cyprus road... the fish tanks were incredibly dirty especially the salt water tanks... piles of feces eveywhere that they were rolling around in and the smell was horrible... my wife and i do alot of business with petco and are considering never returning to that location

Online you show a item available in the store for free pickup @ 16.49 and when I went to the store I was Charge 24.99 I called your number and was told that the store has a different price then whats online. No where did it say I had to order it on line. b all it said was Free Pickup $16.49 Available at: EGG HARBOR 6801 Black Horse Pike Suite 103 Egg Harbor Township, NJ 08234 609-415-6388 Store Hours

To whom it may concern, the other day i was at the Independence mo Petco.... i was looking at bearded dragons and i asked too see them when a Manager Whom his name was Tim poorly assisted me. I asked to see multiple and he told me "no, It's either this one are that one." I asked other questions and he was really rude and short with me. If this is how you have your managers treat costumers i want no part of it and this is not the only time this manager has talked down to me im just finally fed up with it. i was a loyal costumer to petco but i have too many interactions with this poorly trained manager "Tim" .. I will be going to pets smart from now on. I deserve better.,

respectfully, Angel