PETCO

The partner at store 1485 Sinclair is extremely rude and this is not the first time she has been rude.

34 at store #300. On 10/1/19 I went to return the items (didn't fit) I asked for cash back I was informed by the cashier he could only do gift card unless supervisor over rides the amount. The supervisor Mason Mccarty looked at my receipt and gave approval for cash back and left the store.

L 3 told us under no circumstance would he or could he give cash back, I explained Mason had already approved. He called Mason on the phone and Mason went back on his word. I was told that if I had a problem I could call the corporate office.

I did reach out to the corporate office, after 5 attempts I finally spoke to a corporate supervisor John from Nevada. In the mean time my husband called back to the store speaking with Mason who said he made a mistake and if he gave cash back he would be fired.…

No communication about my order for 5 days------none.

My friend and I buy a lot of product, usually daily betwee$15 and $30 for a big rescue! A lot of times we get there at around 10 min till closing and the employees always hassle us. Tonight we walked in at 10 min till 7 on the dot and he was letting people out the door... and said "Hurry up"!

I'm tired of getting hassled! Either you're open till 7 on Sun and open till 9 on the rest of the week or you're not. If you want to close at 10 till... then frikkin change your damn hours!!!

The products are very good. My complaint is the unfriendly employees. I have found the store at 4012 W 27th Ave, Kennewick to have a preponderance of employees that would rather you did not come into the store. You have bothered the young women's discussion of their night out, boyfriends, etc.

Imagine, interrupting such world shaking events in order to spend $100 plus dollars for merchandise. Unbelievable is it not?? Management needs to train their employees that personal life discussions are ok when there are no customers needing help. I personally am tire of standing waiting for a discussion to wrap up so I can pay and leave.

I am thinking PETSMART is better.

So I called today to see when I was receiving my auto delivery of dog food. The representative ( Sheila )on the phone told me I never ordered anything. So I asked her if I didn’t order anything why was money taken from my account she said there was no money removed from my account and told me if there was it would take about a week to get it back.

So she stated well I can send you out more dog food it will be there in 2-5 business days when I stated I was out of dog food she said she couldn’t do anything about it . While trying to just hurry up and tried to get me off the phone, so I cancelled my auto shipment and went to the store.

She was rude and didn’t care if she lost business. I spend a good amount of money at Petco and I don’t know if I will any longer.

I have been, or should now say, used to be, a loyal Petco customer for at least the last 6 years (that’s how old my Boxer dog is now) and I have spent thousands of dollars there every year. This year we added fish tanks to our home (55 gallon and 10 gallon). 99.

After getting home and showing my husband, he said he didn’t really like the set, so I decided I would return it the next time I went in to the store. About 10 days later, I went into our Petco, receipt and item in hand and said I needed to return the item but also needed to pick up a couple of other things while there, including getting a couple more fish.

It was about 8:00 PM at the time and the store closes at 9 PM so I figured I had plenty of time. The checker said he would keep my return AND RECEIPT at the register while I…

We go out of our way to go to this petco. Today service was horrible. Only 2 girls working. We waited 15 minutes and no one acknowledged us. We even stood right by the fish and watched them. When they had no customers to ring out the started talking instead of helping.

Then a girl came in with coffee for them and they paid more attention to theat.

Finally one came by and I said something and with attitude she says well there is only 2 of us. Her name is keeley. Petco on 196th

My son has a pet snake. you never have any! bc you sell them all within the first day! maybe order more. it's not like they have short expiration days and will go bad. My only other option is to goto the flee market on the weekend and get them from the guy who sells there which I hate being forced to do!

I've been to his house where he crams all of the animals in his garage and where he has whole tubs full of dead mice and rats that've died from negligence bc they just weren't sold. PetCo is forcing me to help fund that! order more!

or just put a cap on the number you buy!

Customer Service @ 1500 N Town E Blvd, Mesquite, Tx 75150 is terribly poor and doesn’t deserve 1 star. Employees here needs mandatory training in customer service. I’m almost sure this store isn’t leading and very poor in sales due to employees conduct.

09/18/19 This morning I was in your store at 1670 Airport Blvd in Pensacola, Florida. I have been going to the store since the very first day it opened and have always loved the service and friendly store associates until today.

I went up to checkout and asked the associate for my normal order of female crickets. Since I have never dealt with her before, I had to explain which were the females. I get the females since they do not chirp and I am feeding 5 tarantulas and they go threw them at a slow rate - last me up to 2 weeks.

I went off to do some more shopping and when I came back a second associate who I had also never seen in the store before was with her (blonde and young looking). The new person told me they didn't separate the crickets out for customers.

I explained that the…

I have been regularly visiting the same Petco location for about a year now. The Petco Foundation donated a large amount to a local shelter here so i have been very happy to give my money to the company!

As a customer with pet rats, multiple employees of petco have reassured me that "their rats are not for snake food purposes." Coupled with their *frozen feeding* care sheets for reptiles, as well as marketing their rats as "intelligent and docile PETS," I believed this was true.

Fast forward to today. I was looking at some rats and interested in buying one as a PET, and stood near the rat tank for almost 15 minutes waiting for one of the many employees to stop being "busy" enough to help me. Out of nowhere, another woman comes up with an employee that had ignored me multiple times, and…

Attn: Mr. Brad Weston CEO Hello and good day, my name is Kashu Xola, I'm the person for Phoebe Haliwell, an affectionate five-month-old Labrador pit mix registered service animal, Currently taking Obedience training classes at Unleashed at Petco. Her trainer and classes are wonderful and she is doing so well.

On August 19, 2019, Monday, Ms. Phoebe was scheduled for grooming before her training class, she was then escorted by one of the grooming staff members, as I saw her off before taking a seat nearby. While waiting for Phoebe, I hear her yelp from inside grooming area.

I got up to see why she was doing that, because she has never done that before, looking through large windows, I saw one of the staff members holding clippers in her left hand as if she was trying to shave her while the…

I took my medical alert dog to Petco on Robert St in St Paul today. August 17 at 10:00 for a grooming appointment. After quite a while I received a phone call from the groomer informing me that my dog had been transported by the manager to the Animal hospital because she had cut his ear while doing his face.

She asked if I wanted to go to the hospital or meet them back at Petco when he was finished being looked at. I obviously went to the hospital. When let into the room I see the manager looking at his phone and my dog whining in a plastic kennel on the table.

I went straight to my dog to comfort him where I felt the manager should be in my absence. The manager said Nothing until I asked what happened. No Apology. I feel like this is inexcusable. I was told by him there would be no cost…

I took my Yorkie for a haircut and bath on Saturday 09/14/2019 @ 9:15 am at the Kennesaw Petco on Crater Lake Blvd. After I got home I saw him acting funny , like he was hurt and upon further examination I found a cut on his stomach and it looks like he was either cut or burned by his "balls" also..

I am pissed and angry that he had to go through this. And all the worker at Petco was concerned about was if I was going to leave a tip, which I did. I need to know what happened to my dog.

Greeley Colorado double charged me on 8/31/19 and I was told I was getting a refund after the store staff would not help me at all I am still waiting I have card several times always saying that my refund is paid and I don’t know where it went but not on my account. Plainly you can see where the cashier ran twice one with coupons and one without so where is my money

I recently took my soon to be 6 month old puppy in for a bath and cut and was very disappointed in her grooming and how I was treated. I first took my puppy in for a consultations to to discuss getting my puppy groomed to ensure that my needs for my dogs grooming would be met.

After speaking with employee's during my dogs consolations I was assured that they would be able to properly groom my puppy. When I arrived for my appointment I reviewed with the employee that would be grooming my puppy what I expected and left my puppy in Petco hand.

Once I returned to pick up my puppy, I examined her and noticed that she barely had her face trimmed and it did not look like she had any of the hair on her chin cut or around her mouth or ears. I brought this to my groomers attention and it was…

I take my dog Kiko to the Hamilton store in Sioux City, Is. We have been taking him there for 17 years. The last time I took him ,I wanted him shaved really close to skin. When I picked him up he wasn't, they said they do not do that anymore.

I talked to the groomer and she said to take my dog to a different groom place, that I complain a lot! I usually have kiko shaved, bathed, all facial hair removed, nails cut, sometimes when I pick him up ,I get all the way home and he still have whiskers or parts are not shaven or he's cut or bleeding somewhere.

I will call and let them know, I do pay 70 a share, if somethings wrong, I will call and ask them, but I guess they say I'm complaining, so they don't have to deal with it. I also asked to talk to the store manager and she was just as rude…

You have the worst customer service agents. I have placed about 10 phone calls, been told different things, been lied to, disconnected numerous times and still have not resolved the issue. I have asked for a manager and told no manager.

I was told that I would get a call back, no call back. Asked to speak with someone in the US, not available and no American representative. If all calls are recorded, you need to go back and listen. You then will understand the run around I received.

I will never do business with Petco again and will discourage my animal loving friends to do the same. I have never experience such a problem with any on line company and most of my shopping is on line.

I ordered wee pads online and used paypal to pay for them. I received the smaller pads which was not what I ordered. I went to your site and clicked on return and received a return receipt to take to my nearest petco which is 38 miles away, one way... Almost 80 miles.

When I get there the pads I want to exchange aren't even there. I was told I could receive a refund but not on shipping. I was told since I used paypal I could not get my card refunded but instead I could get a gift card.

I read that if I have a receipt or paid with paypal my account would be refunded. You sent me on an 80 mile wild goose chase. You scammed me... And then you mock me.

Petco Pharmacy sent my Prescription to New Jersey, I don't live in New Jersey, never have - I have lived in Illinois 64 years!!! Called Petco 3 times, mulitple (4) E-Mails. Sales says they sent Fax to Pharmacy telling them they sent to incorrect address - Pharmacy says they sent but they are not checking the wrong - address they sent it to, Tracking they keep sending is for New Jersey address. Their Clerks mistake - they already admitted to that but are not sendingme the product I paid for. Getting tired of this run around!

Dr. Foster & Smith Pharmacy was 100% better - very quick to fix their Clerks Error.

Your Petco Inquiry # 11094457

I've been taking my miniature Eskimo dog for 17 years, we used to have him shaved very close, kind of skin to skin. Well the last 2 times it wasn't they told me it never was done like that ,oh yes it was, so they were calling me a lier,i so they will not do it.

His hair grows fast and every time it's about $70. He has those little pink pimples on him so sometimes they bleed. So if hes cut or bleeding, I call just to ask about it. I do call and ask questions or if I find hair that they missed.

Well aparently they said I can no longer bring him to them unless the manager does the grooming, which she is on maternity leave until November! I taked to the store manager, but she was just as rude , saying I complain a lot.

Well your company will be losing my business and I do like petco.

You need to drug test your store managers in the St. Louis area.

Our 2 Newfoundlands went to be groomed on Sunday at Petco. Monday after coming home from work we noticed a terrible odor coming from one of the dogs. As we tried to look we found drainage and a foul smell coming from the back end of Midas(our dog).

I tried to see exactly what was wrong and in doing so I was bitten by my dog, which had never happened. We called the vet and brought him in. The vet smelled the odor and said they would have to take him back and shave him to examine what was going on.

Ends up my dog was cut and had multiple abrasions from them deshedding and de-matting him. The Petco did pay for the vet as they talked to my vets office after being examined.

However, they had to shave my beautiful dog and he is still in pain and not eating or wanting to move. Called vet today…

On 01 Sep 2019 I entered the Petco Store (#2805) located in Woodmore Plaza, MD. There were large boxes in the main aisle piled high over on the left. The store clerk was assisting a family interested in the gerbils.

There was a store clerk in the grooming area. Other than that, there were no clerks at the registers near the door. When I obtained my selected items and moved to the register area, I noticed that the floors around the clerks register were full of trash and debris.

My immediate impression was that the quality of service at this location is declining, and I think I will shop elsewhere in the future.

Your help is needed! Our monthly delivery was placed In the middle of our driveway instead of on our porch!!!!!! The previous delivery has always been place to the left of the front door which is perfect because it hidden from the view of people walking on the sideway or driving down the street. Please send your driver back today to correct their mistake.

With sincere appreciation for your rapid response to our request. The Kelly Family 891 Indian Hills Parkway Marietta, GA 30068 770-355-1340

19, when the cashier that was ringing us up had called another employee over and started whispering and staring at my daughter and myself. It made is feel uncomfortable and found that very rude and unprofessional. Because of this I will be changing stores.

I believe that the employees should be trained more on etiquette and have better manners, and not whisper in front of the customers.

If I could rate experience a -0 I am. I was at 815 Hutchison River Pkwy Bronx NY 10465 store at about 12:26pm the store was busy but manageable I was next to pay and when I reached the cashier he was having words with another customer who was waiting for assistance at the fish area.

The associate said to be patient he’ll be right over there were words between them, yes the customer an elderly man was a bit flippant and the associate became hostile yelling at the man and ultimately said he could leave he doesn’t have to give him any fish. In the mean time he’s not ringing me up, I asked for my change and said don’t respond to him like that he gave me a look and said I could leave also.

When I asked him for his name he said he doesn’t have to give it and when I asked for a manger he said…

I purchased some items online for the first time on September 2/3rd. And with ordering went okay up until after I paid for order and tried to check on order it said order not found. ation from petco even if I did or did not create an account and put guess I'm quite sure an email address would be provided for to send to right?.

of hours I searched for order conf. Couldnt find it at all. actually and they so say order was not found. I paid with paypal so I receive receipt from them and had just that. So it was a back and forth issue about my money like what's the problem if I told you afterwards I wanted a refund which was short after same night I purchased items.

I didnt receive my refund I called next day and i still got the run around then i said about calling coporate then all of a…

I am very disappointed with trying to place my Pet RX order with Petco. I know they contacted my vet for the Prescription and I know my Vet replied back promptly 2 times. Petco says they did not receive it, something needs to be done where they have a more acquirate contact number.

My Vets office is a very busy office, they send out these orders for their patients and receive nothing for that service. I did not want to bother my vet a 3rd time for an order that still may not be placed because of a lack of communication from Petco.

I will tell others about my experience of poor service of not fulfilling my order. I had used Walmart Pet RX once and had No problem, received within a week. I will go back to Walmart Pet RX.

The manager at the store 10000 W Sahara, Las Vegas NV 89117 has no business being in her position of customer service. I had two grooming appointments for two golden retrievers at 2pm and 2:15 pm and because I showed up to at 2:15 to drop off both dogs she said I was late and wouldn’t take either dog.

Even though the second dog was to come in at that exact time. They said they took another dog in my time slot. She did not apologize, make any attempt to give a courtesy call before giving away my four hour window (even though I was not technically late), she had an attitude scolding me like I was her child or employee instead of a paying customer.

I had been going there for years and had never been treated so bad and had been late in the past. They never gave up my time slot for a…

On Aug. 24, I ordered Vetoryl 5mg (medicne for life) for my dog with Chushings. I was told they would check with theVet and get the order right out. 10 days later, no delivery, no call, not e-mail from PETCO, I call them. I was informed that they needed something more from my Vet and would get it right away and again my order was on the way. Two days later my Vet calls me to tell me she talked with PETCO PHAM, and they had her authorization on Aug. 26. But the Vetoryl 5mg is back ordered and has been for weeks and they can’t fill the order.

I waited over two weeks for this order and no one bothered to let me know they couldn’t fill it or why. Now I’m trying to find a compounding drug Pham that can make me up some medicine for my dog.

I’m angry, hurt and sad to be treated this way. Is…

I just submitted a complaint and decided I should just leave it to one star. I won't be doing business with Petco in Midvale again. I might do business with a different Petco. Corporate tried to make it right and then today the Midvale store made it wrong again.

They backed up the original rude employee. My groomer backed up the rude employee, and the current manager didn't offer anyone else as service to me. Please delete the details of my previous complaint I also filed this evening.

Treated poorly and harrassed by a take-in person at your Fort Union store in Midvale, Utah a few months ago. I brought in my 16-year old dog for grooming. I'd been there a=many times before. I used Tiffany. Tiffany was late to work that day.

This gave the intake gal a lot of time to drive me nuts with questions i had answered many times about his health She did not call the vet, as I suggested. I told her his health was perfect except for an occasional cough that the vet said was no concern.

I had gotten his dental done as well as a full checkup 4-6 weeks prior. I had also ordered x-rays m;yself to make certain he had no underlying problems. His health was perfect. I had all the paperwork proving all this information.

She didn't even look at it. which I also told this gal) Tiffany came…

5 year old Shepherd groom at your Apple Valley, MN. location. She was there for 4 hours. Never had a problem in the past having her groomed there. This time after paying over $95 they bring her out & I notice her feet had not been groomed or her front nails cut.

I was informed by your groomers that I would have to take her to be sedated by a Vet as she snapped at them. I asked about a muzzle & was told they are not allowed to use them. I complained that after spending over $95 I was not going to leave here with an unfinished job.

3 groomers looked at each other & said, should we try again? They took her back in & finished her nail cuts & grooming of her feet with no problem. I even asked if they want me to come back & help hold her.

I was told no one is allowed to do that. They then…

I wanted a simple collar for my cat. Nothing simple was available. I spent $29.00 for a collar, leash and a small brush. The cat would not accept the collar/harness, so I physically cut it to make it work. The cat pulled right our of it. I threw it all out. Nothing was useful for my purposes.

Petco has no online complaint form or contact, except the phone, which is not acceptable to me. Mere telephone contact discriminates against the elderly and the hearing impaired. It is quite typical of businesses, who say they are customer oriented but are lying, OUTRIGHT AND INTENTIONALLY!

It was a very bad experience for me. Unless I was given at least a $100.00 credit, for my troubles, I would never shop at Petco again. Simplicity and function is gone from their products. I cannot, by any means,…

To whom it may concern,

I was just recently in your Vista, CA location trying to do an exchange on an infrared heat bulb that I purchased about 3 months ago. The bulb fell apart at the base and I went into the store to do an exchange. The store manager said that she would not allow me to exchange it saying that I had to go to the manufacturer and that Petco’s policy is not allow returns/exchanges after 60 days. I kept insisting that it was defective and I couldn’t understand why you would not allow an exchange for a defective product, but she would not budge. I was uncomfortable arguing with her so I bought another bulb and left. In reviewing your return policy when I left, the manager did not follow your policy in my exchange and I am upset with this. I only shop with Petco for my…

An employee by the name of Ashley at the Petco in Lanham, MD (2250 Petrie Ln Suite 518 Lanham, MD 20706) On Monday, September 2, 2019 around 11:30am was extremely rude in speaking to me regarding my concerns on pricing and the incorrect weight of my dog. She was not helpful and had a poor attitude.

The office continuously kept putting me on hold and passing me around to various people. They would not give me her last name and reported she was the only Ashley working in that store. I will not be going back to that store again and I'm not sure I will continue to use Petco in the future.

First a compliment. Your South Jordan Utah pet groomers are the best. That's why I try so hard to get my dog in. But both my sister and I are done. They don't answer the phone cause they are too busy. Your book-on-line doesn't work.

Never recognizes your name and most of all, it shouldn't take 10 days to get your pet in. Hire more. Pay them more whatever but we're done

Store #2731 Hagerstown Md on Cole Rd. 4 times we have not been able to see a groomer for walk in ! service to have our dog’s nails trimmed. The sign says groomer hours at 10am - 6pm M-F. We went at different times between these hours and never was there a groomer there!

Spoke w the manager on 8/26 approx 4:15 pm - she had no idea where the groomer was or went!! She made NO! attempt to help us. She just stood there looking at me until I asked for a corporate phone number and then she was bothered to have to go and get it.

We made an appt for today 8/31 as we were told by a groomer they were open from 8a - 4pm. We arrived at 8:25am and Becky, a groomer was nasty and told us to wait a half hour until the whole store opened! What !! We made an appt!

She says, well you were told wrong! She…

My 7 year old Boston Terrier came in for a bath and nail cutting. No one informed me of any problems, and i didn't find out until i was parked outside my home thay my dog was bleeding everywhere. You people clipped his quick on one of his back paws and didn't tell me.

Greenies. Purchase two and get xx% off a third package. I can barely afford one package. Not a good deal for me, just for Petco. Petco spends millions of dollars each year on advertizing only to get the customer in the store then pxxx them off.

A store employee told me to contact you directly. He said corporate won't listen to Petco employees. I'll go on line for Greenies Ask one of your secretaries or custodial staff if they would purchase the current Greenies deal. Go visit an elementary school or Home Depot and ask a teacher or a cashier.

I am writing this post to every pet owner in or around commack/kings park area. #commackpetco

My cousin took her dog to be groomed there and they called my cousin saying they slightly nipped her and to come get her. Puppy Mocha, was NOT slightly scathed, she needed surgery & stitches.

On top of what Mocha had to endure and my cousins feelings she endured the manager is not being at all compassionate nor covering the bill.

I have never written a post like this before and I feel I must notify everyone so that everyone knows what happened.

I will also be writing bad reviews all over the internet and notifying everyone what has happened here. Please be ware of the incompetency and no compassionate of a store manager and the workers there I do not know how people like this can sleep at…

Called petco last weekend to make appt. Was told employee coming back from med leave and new employee hired. So was given 10 am appt for sunday. Our dog has extreme anxiety when car so we take her to her appts quickly. We get to Petco. No appt. No groomers.

Manager states we havent had a groomer in 2 months. I know for a fact that's a lie. We take our dog every month. And that same manager has an attitude towards us about coming there. It was their frigging mistake not mine.

If there was no groomer then I should have been called ahead of time. Poor business. Poor management. Poor poor poor.

I tried to call my local Petco, 5 times and the phone rang until disconnected. It is 6:35 and the store is open until 9pm. Most of the time when I go to buy the Castor & Pollux Pristine Grain Free Free-Range Chicken Bone Broth Meal Topper Wet Dog Food, 8.4 oz. they are out of stock, so I wanted to call to see if they are in stock before making the 10 block walk to the store. I guess I will try to find another way to purchase this product.

Store: 1750 Petco 2475 Broadway New York, NY 10025 Directions (212) 877-1270 Store Hours Vetco Clinic Hours Open today until 9PM Monday 09:00AM - 09:00PM Tuesday 09:00AM - 09:00PM Wednesday 09:00AM - 09:00PM Thursday 09:00AM - 09:00PM Friday 09:00AM - 09:00PM Saturday 09:00AM - 09:00PM Sunday 10:00AM - 09:00PM Store Services JustFoodForDogs Pantry…

We have been showering our dog since he was a puppy but due to our busy schedule, we decided to take him to Petco services in Kaneohe, Hi 96744. The first few times was great but for the last few grooming, when we picked him up from the Petco, he has shown some aggression particularly when we touch him on his back.

Do you have video recording at the facility monitoring the grooming process? We suspect he might have been abused.

Went to purchase a new muzzle for my German shepherd at McHenry IL petco. I found what I needed and went to check out. All was fine until the cashier Helen proceeded to lecture me on her dislike of muzzles and question my knowledge on use of muzzles.

I have worked with rescues fostered and own many of my own dogs. I have encountered many different dog personalities. My dogs and my fosters are spoiled however sometimes training tools need to be utilized to keep harmony in the household.

I do not like muzzles either but I do what I have to do. I do not however appreciate being judged by an employee of a store where I am spending my hard earned money. If she had talked to me in a manner other than snide remarks it wouldn’t have bothered me as much.

I ended up returning the muzzle today…

I just visited your store on Westnedge in Michigan I like to look at the reptiles, was visiting in the snake department and I always seem to come across snakes that have improper humidity and temperature and this time I believe I’ve come across the snake that is dying or dead. Very upset with these situations considering I do have snakes myself and would be more than happy to take the snake from the store please get help here

April, who is one of the Directors for the Dog Training, had no customer service and was very rude. Me and my roommate, who have a dog in training, simply asked can we let her off the leash while she was in the walls of the dog training and she screamed "no" at us instead of being polite and

telling us "for the dogs safety and people around we don't advise that". She had an attitude and also had the class start late. 7:30 pm is too late for a class to start if it is going to end at 8:30 pm.

Provided the groomer with a very adequate description of how we wanted our puppy groomed which was just a trim. When picking up our dog he was pretty much shaved and we were told its medium. We will never use a Petco again for anything!