PetSmart

Received a gift card for petsmart Maple Ridge, BC - went there today March 1, 2023 to get a bird and a cage, there was a guy seeing about fish tanks while I was looking at the budgies, I asked him about getting a bird, he continued doing whatever he was doing with little regard to helping me, then after a few minutes he went to get someone without letting me know, then this guy came out with an attitude, saying you should go home set up the bird cage and

come back for the bird, I said I will set up the cage here and take the bird, he then said well if that's what you want to do, will put the bird in a box, after showing him which bird I wanted I started to set up the cage, he then came with the bird in a box, I asked to see the bird and he refused saying you have not paid for the bird so…

Had a grooming appointment scheduled for Monday morning for my dog. I am home with a newborn, my husband had to take time off from work to bring the dog. He gets to the appointment and was told that it was canceled the day prior.

They told him that they had called and left a voicemail canceling the appointment I never received a voicemail, text, or email confirming a cancellation. ” When I explained to her that there was no voicemail or message left she told me “ well I don’t know what you want me to do”.

We have been bringing our dog here for a long time to be groomed we will not be returning.

Hello, I am Robert Hallowell. My store is the Burleson Tx Store off south freeway. I made an appointment for grooming services for my 2 dogs Belle and Molly for today February 25 at 8am for Belle with Lucia and 830 am for Molly with Ethan.

I arrived at the store at 745 with both pets. After walking in Lucia spoke to me saying "what do you want". I then told her I had an appointment for both dogs at 8am and 830. she said Belle was a hair cut, I told her no it was just bath and stuff because they are both short hair dogs.

She told me to go wait out in Lobby which I did. Then another lady came out and said my appointments are 830 and 9am and that I should leave and "Go get Breakfast". I told her that online says those times.

she told me I was wrong and come back later. I sat there for a…

I admittedly am a dumpster diver. I also am a pet lover. I have 3 dogs 4 cats and a bird. I live in a mobile home park and there are a number of homeless cats that I feed outside.

I'm retired and disabled and live on a fixed income. I used to be able to get the cat food that nobody wanted to feed these homeless pats. Then the bags started getting slashed but we're still salvageable. Now all of the food gets poured out.

This is such a waste. There are animals that could use the food nobody wants. you're feeding them instead of animals that could use the food. There has got to be a better way. Got to be!!

I made a purchase in the store and the clerk only gave me one bag of the product I purchased. I am now missing 3 items I purchased that I need for the health of my pet. It is a two hour round trip to the store.

I called the store when I got home and realized I was missing items. They offered no apologies, told me I had to travel back to the store for a refund or to retrieve my items and I have only 3 days to do so.

They refused to ship them to me. I am a manager in a retail store of just over 1000 stores and I would do that for my customer. PetSmart own 1500 stores and refuse to ship to reconcile their own error.

So they are going to keep my product but you might ask, what can they do with it, resell it? So they sell a product, keep the product and resell it?? What kind of company does…

Your employee, Madison Scriven I asked her for help and looking for a product. She turned around and looked at me very nasty and said go find it yourself. I was confused at first, and ask her again if she can help me and she just turned around and kept on walking that was very rude of her and very unprofessional.

I was working at the Avondale location and i had some time off from a kidney infection well then they totally took me off the schedule but I was still working there so I tried applying to other petsmarts and the Goodyear petsmart wanted me so I went to interview and was hired and he told me I’d have to be transferred and would call me that week with the day I start. No call no nothing and now I can’t log onto my hr profile so I think they let me go and I don’t know why.

I have been to Petsmart several times for pet grooming. 00 for my 2 dogs to b bathe, haircut & nails cut. They r small dogs 12lbs each. 00 each for weekend which I was not told when booking their appts.

I think this price is way to much for the size they are. I am very unhappy and don’t plan on going back. If u would like to contact me by phone please do so 325-27-2127

I placed an order with the Staten Island, Forest Ave. store early this morning. I received a confirmation and, subsequently, a text that indicated that the Door Dasher was almost at my house. Then, I get another text that says the order has been cancelled. That is the second time that has happened.

Therefore, I will no longer use Petsmart. The stupidity of these texts combined with the inconvenience add up. No more.

I went in your store in Westerville and Angela decided that she could not sell me goldfish because I didn’t have a 55 gallon tank so I left and I will get my fish elsewhere

January 31, 2023

At the beginning of January 2023, I booked my two dogs for express grooming on Feb. 9, 2023 @ 8am at Leaside Petsmart in Ontario, Canada. Both were booked in for express grooming at 8am because one of my dogs is 14 years old and he has a heart murmur. The other dog is a 2 year old Corgi. My 14 year old dog goes to a specific groomer named, Mary.

Tonight (Jan 31st), I was called by a groomer at Pet Smart in Leaside, ON, Canada (not Mary), and I was told that my Corgi's express appointment had been bumped for another dog. The groomer asked me to rebook my Corgi's appointment because no one was available to groom my Corgi on Feb 9th @ 8am. The groomer asked why I had booked an express appointment and not a regular one, and I explained that my Corgi came in with my 14 year…

Hi I went in to PetSmart today to do a return on an item I my sister purchased for me and she had paid with debit so when I went to go return the item I told him I want cash back because your return policy allows that the manager told me that I needed to bring my ID and the original card that was purchased with the item which is not true because in the back of the return on the receipt says that you're allowed to get cash back it has no nothing to do with an ID or the original card pplbeing purchased being present there with me I've been shopping at PetSmart for a very long time and

I don't think that's right that they didn't want to give me cash back on my return When the store allows me

Petsmart location: 850 W. Hamilton Ave. Campbell, CA 95008 Phone: (408)374-9321 Cashier: 358870 Date/Time of Transaction: 01/24/23 @ 11:09am

The cashier was very rude and hostile. Upon leaving, cashier pulled out a knife and began showing it to another employee. Very poor customer experience!

The 1st time I took my dog in for grooming, they scraped both his back legs. He had to see their vet for medical attention. I gave them the benefit of the doubt and took him back for a second grooming.

It took a long time, but they were crowded and I understood. Last week I made the 3rd appt for 12pm. At 3pm they hadn't even started him and said it would be after their closing before he was done.

OK, we were one of the first appts on Sunday. Why make an appt at 12pm they don't even start bathing him until after 3pm. All he was getting was a bath, brushing and blow-dry. No nails, glands, or deshedding.

They are very unprofessional and rude. We will never go back to Petsmart for grooming.

I’m very disappointed/dissatisfied with your company PetSmart I tried using a coupon on my phone and they wouldn’t scan the barcode on my iPhone.. I don’t understand why you have to get a coupon on paper when all other companies are willing to scan bar code .

Do you all don’t believe in saving a tree. Making the world a better place without having put more trash in the landfills I rate PetSmart with 1 star.

The groomer manager is awful She again said my dog had matted ears therefor she wouldn't groom him, she is evil! Its no surprise they have no dogs in there getting groomed. I am a business owner locally I will never go back to this store, my 4 loved pets will get all of our food, toys, and grooming in one of the many competing stores, if that employee worked for me I would have fired her on the spot, evil!

Tom Sarette

I purchased a Top Paw Large (42 inch) dog crate from Petsmart. It was a huge and heavy package, and due to my age and Arthritis I had to have help to get the package out of the vehicle I borrowed and then again into my house.

The crate was easy to unfold and get together, but I noticed that to move the crate one must fold it up. The parts list shows 2 crate handles that the user uses to move the folded crate from room to room.

My box only had one handle. I called the store and was told, I would need to fold the crate up, and bring it back to the same store from whom I had purchased it. I would need to return it for a refund, and they would then sell me a new box.

This was a scary prospect for a 72 year old many with arthritis and other physical concerns. I called the complaint office,…

I took my 1 year old Golden doodle to be groomed. I have attached a picture of her face and her body is just as bad. The Petsmart on Rock Road in Wichita, KS should be shut down for animal cruelty.

The girl at the register was rude . When I finish with my transaction she did not bother to say anything to me and turned her back . I had to ask if I was finished. This is the first time I have ever received such poor service.

She needs proper training and also needs to let a person speak. All she wanted was my phone number. I would ask a question about pricing and she said I want your number. Clearly she wasn't paying attention when I gave it to her. very rude.

Brought my dog for a bath and brush, fully regretted it. My dog was hurt in their care without a bath or brush (See picture below), which they commented that "They don't know how it happened." During the phone call, the groomer constantly insulted our dog harshly. DON'T BRING YOUR DOG HERE FOR GROOMING.

I brought my 3 shitzu dogs to Petsmart in Courtenay BC. My online purchase was to have grooming done on my three dogs. I requested Haley to do my dogs with the help of the shampoo girl on that day.

We discussed in detail before I left the store that I just wanted Nala and Anname to have bath and trim. Tina just a bath and brush because her hair was already short and had not grown much from her last appointment.

I picked my dogs up and my bill seemed to be more than I had expected so I asked the lady Amanda the manager what was on my bill. 00 for a full haircut for Tina, after I said she did not need a full haircut.

My poor baby's snout was all shaven right down as if she was a poodle. This was very disturbing to myself and my Tina…

I took my two dogs to get groomed on 12/09/22. I have never experienced my dog having any type of anxiety until after I picked him up. He won’t even get out of the car when he comes up to petsmart now.

I payed extra for his nails to be clipped and get grinding done. Now two weeks later his nails are beyond sharp and cutting us and everything. No way they were clipped. They are shaper now then before his appointment.

He is a long haired lab and his fur is long and short in different places. Very sloppy. And he has patches of darker fur. My other dog has had to nails broken in half and has been taking pain medication from the pain she is enduring.

No issue with nails prior to appointment. After having nails clipped and grinded down she now has issues? Suspicion arising. I do not believe…

Salesperson in Duluth mn was very rude to my husband with 7 year old standing there and other customers even raised her voice, you can explain things nicely do not have to raise your voice and be rude and also left ladder in front of fish tank where handicap person was trying to look and finally moved it but just grabbed it and father had to grab persons hand to get him out of way. If she didn’t want to be there maybe she should quit.

Cashier by the name Yvonne at the Northern location (5707 W Northern ave in Glendale, AZ) is very unprofessional and always has a bad attitude. This store should not allow customers to be treated that way. Im writing this complain because it's not the first time.

I had a bad in-store experience today and wish something could be done about it for me and other customers to have a better time when shopping at Petsmart!

Madison at the register did great. I am new to the area and one thing I notice is that they never help the one person on the register. There was others there up front walking back and forth on the phone (most likely with a customer) but then afterwards she opened the door to a room and complained about the “stupid” phone call and preceded to walk all the way to the back.

Line stretching halfway through the store and no one to help Madison at register. Shameful to you petsmart letting your employee down like that. Do better or lose ppl cause she was not please and looking around for help only no one to give it.

Scheduled appointment for normal grooming as I have every 6 weeks for the last 4 years. Out of town so we scheduled at the PetSmart on victory drive in Savannah Ga. The rude young lady asked for proof of vaccine. Isn’t that on file? Should be.

Instead of this person helping me she brushed me off making it my problem to locate vaccinations proof. I’ll be sure to use else where since my business isn’t appreciated with PetSmart lack of ability to hire someone who does their job.

Went to petsmart on Saturday to shop I love going there people are always so nice I’m always greeted by someone I went in there and the cashier was the most disrespectful human I’ve ever meet was so rude at checkout was rolling her eyes and on her phone the entire time very unprofessional

I left my dog at the Las Vegas petsmart on rainbow. I have left here at this location two times and both times she and her blanket smelled like pee when I picked her up. I let it go the first time.

But today I picked her up after spending a few days in Vegas and it happened again. I have been a frequent customer to petsmart hotels since I adopted my dog 6 years ago. In fact she has only stayed in petsmart hotels and I have had excellent experience’s in all them except the Vegas location.

When I dropped her off I expressed my concern with them about her last visit and her wreaking of pee and asked them to please take her out to go to the bathroom. When I picked her up this time it was even worse.

She and her blanket smelled of pee. Do the employees even take them out? My concern is just…

I was going schedule a grooming appointment at the Owings Mills md petsmart while shopping on Monday November 28, 2022 while at the counter waiting for the staff to accommodate my appointment request for a grooming appointment I was watching the groomers while they were working I observed a young girl smack and jerk the dog on her table , and the male groomer grabbed the noose around his dogs neck and lifted the dog in the air choking the dog i was shocked to say the least and

immediately walked away I am very concerned about my dogs safety and the safety of other dogs in their care.

Workers are very rude including managers at location in Lancaster California

I walked in and counted 16 dead fish right in the entrance, it’s sad enough the bettas are in little cups, and now your keeping all the dead ones up? disgusting i told everything employee in there and no even walked over to pull them or check. i just left it was disgusting.

Route 31 location in the town of Clay, New York and I don’t remember the young persons name but they had red dyed hair and a pale complexion at the register where I checked out. My complaint of this individual is they are incredibly rude and unprofessional.

00 coupon from your rewards. I had a 5 dollar coupon and had to inquire about why this person wouldn’t tell me about the rewards I had to use for my purchase. ” In what world is it ok to speak to a customer this way and how dare they act so condescending and lazy to someone who is a regular at this store location.

This is not the first time though I have experienced her deplorable behavior as a customer. There was another instance recently where I questioned the items discount at purchase with this same person. I was buying purines…

The manager on duty at 3 McKenna Rd, Arden, NC 28704 at 2:20pm on 11/20/22 refused to sell prescription pet food claiming that “different flavor” is on the can. She had no name badge and refused to say her name.

Prior purchases with the same card had no issues, but she desired to be rude and refuse to sell. I’ve been purchasing expensive pet food ($60/bag) for years and this is the way they treat customers.

I am just absolutely repulsed with the way that they treat the fish that they are selling to other people. They literally do not give a damn about them and they are just putting them all over the store, putting them on the shelves where they do not belong they have been in there, so

long in those cups without a water change that they have algae growing at the bottom of the cup. It absolutely repulses me to see this if they needed help to change water on fish cups, I would gladly do it, but no live in being deserves to be living under those conditions

I had purchased an item for pickup in the store i made the payment with paypal. When i tried to return the product which is over $300 i was told they are not able to return my money to paypal they would have to issue a merchant card.

Note nowhere when checking out does this alert you that if you pay with paypal your money will not be returned you will only be able to get a merchant card. This is not fair for the customers your basically holding your customers money hostage!!

I am not a frequent customer therefore I do not want to accept a merchant card. You should not even offer paypal payment if this is going to be the case it is not fair for your customers. I need something figured out i do not want a merchant card i would like my money back to paypal or cash .

This policy needs to be…

Store #0246 West Wichita, KS

I am absolutely horrified at what I’ve seen the last 3 days.

On Wednesday, the cat adoption center was disgusting. It had obviously been days (if not weeks) since their cages had been cleaned. One poor cat’s litter was clumped together with days’ worth of feces. Another cat has a poop stain on his chest fur-I smelled him. A few had been adopted, but their cages were still full of dirty litter and poop.

I tried to express my concerns to the manager, Allan, but he brushed me off with “we’re trying to work on it, we’re short-staffed.” I don’t care if you’re short-staffed; the animals are your FIRST PRIORITY.

After seeing how bad the cats were, I checked on the small animals. The parakeets were totally out of seed or had filthy water. The Guinea pigs had NO…

Kassie stancik ingores me and is on her phone telling her bf to hurt up she needs money for weed that her job stress no person should smoke weed while working on dogs

I just rented a carpet cleaner. I usually use you guys because the Bissell does a little better. We used the machine and I cleaned it as normal. The underside is hard but I scraped all I could out of there.

I return the machine , on my way to work and was told I had 2 choices. I could take it back and clean it better or I just wouldn't get my deposit back. 00 cleaning fee. Im confused. If you have a cleaning fee, the deposit should be for the machine still operating when it is return.

It is and it wasnt dirty. The machine I belive has a sticker on it saying do not run running water over the machine, yet I was told I should have sprayed a hose underneath to clean it? This whole incident is totally frustrating.

There are plenty of places to buy dog food and rent carpet cleaners and not…

I am making a complaint about Petsmart in Newton. The women accused my dog for biting her. Not true. She treat me very bad in the store. I am Custmomer no respect to me. She lose my business..

PetSmart Groomers (5154 Nicholson Ln, Kensington, MD 20895) cut off a portion of my dog's tail during a routine haircutting grooming session! My dog had to be taken to their Banfield Pet Hospital immediately and given antibiotics and pain meds.

Although, this PetSmart location has already admitted fault and covered the medical costs, we are still extremely upset at HOW this even happened. PetSmart MUST do more than just cover medical expenses. THEY CUT OFF A PIECE OF MY DOG'S TAIL!!!

The young lady working at PetSmart on Chad Dr. In Eugene Oregon in the fish department needs a fact and attitude check. She gave me a really hard time about all the types of fish I wanted and told me things about the fish I wanted that are not true.

I do not feel like it was the proper way to handle a customer. I’ve had fish for years. I’m not dumb

I shop at Petsmart, usually, a couple of times a month. There is one cashier (732065) who is consistently unpleasant and rude. She is always on her cell phone at the register. The first time I encountered her snarky attitude, I let it pass.

I know these jobs don’t pay well and anyone can have a bad day. Today, I asked if the cat food I was buying was included in the buy 10 get 2 sale. Her response, “how should I know? ” I tried again asking if it rang up the discount.

Her response “it rang up the way it’s supposed to”. I’m not interested in being her friend, but if it’s too difficult to even be polite maybe she needs to look for work that doesn’t involve the public. She’s not doing your company any favors and I can purchase what I need elsewhere.

I brought my dog Kona in for grooming on Saturday October,15 2022 to the Lancaster,pa store to have a bath and cut but after we got home I noticed her ears are thilithy not at all clean. This is the 2 nd time something like this happened.Also this time the prices they charged way too expensive.

Been going to Pet Smart Sunridge Calgary Alberta since we got our French Bulldog , including obedience classes. Today I phoned to make appointment for our pet to get the nails cut and she told me there was no need for the appointment, never asked me to bring any documents for the pet rabies , when I got there she’s asking me for the paper , I told her I don’t have it on me but

the puppy have all the tags on her collar with her, she said can not be done from the tags and this was store policy, on my way out I asked for the manager and told what happen, she too told me was store policy no to do it with no papers, so I told the manager that she broke the rules by cutting the nails 3 times before today and

she tol me was gone fine out who was and fire that person, she didn’t real empress me…

I find this very disturbing that i come accros this the social media. Wouldn't this be bad business? Someone posting nudity repenting yalls company

Very rude staff. We have been bringing our pet to the store for a few years now. I have never come across such rude employees in my life. Honestly Instead of being professional they were belittling. Because Of them we will not be returning to the store.

$135 to cut a 13 pound dogs hair is ridiculous

This is two long a story can someone from Cooperate please call me at home at 610 391-1084 it concern your store at 707 N. Knocks Road #200 Allentown PA 18106

I scheduled an appointment at the PetSmart Victor, NY location for Saturday 9/3 at 4:pm. The appointment was confirmed by PetSmart. I arrived a 10 ,minutes early for the appointment and was told the groomer was expected shortly and to walk around the store and I would be notified when she was available.

Shortly after I was told the groomer was ready for my dog. When I entered the salon she told me she was unable to groom my dog at his scheduled time because she had to groom another dog in his time slot .

She offered to keep him in a kennel until she finished with the other dog which would be an hour or two. She said I could pick him up around 7:pm. A tis point another groomer working on a dog chimed in "it will be later if he has problems with the blow dryer".

Since this was the only…

Had an appointment for Saturday September 3rd At 8:00am. Was told it would take from 3-4 hrs. For grooming. I was to receive a call from Petsmart on my cell phone. I keep checking my cell phone but had no call.

Decided to go shopping so I checked once more and saw two calls from PetSmart. I returned the call and explained I was shopping and would be there shortly. When I picked up my dog I was lectured by the groomer that I didn’t pick up my dog when requested.

When I got home there was two messages from the groomer at 10:12 saying my dog was ready. One of those messages was disrespectful. She was talking like I was her child.

First of all I left my cell# for contact but was called at my home phone. I am shopping so I didn’t receive those calls at 10:00am. My plains were made when I…

I’m in Baton Rouge La and shop at your store @ 10527 south mall drive. I want to make a complaint against the rude man that checked me out community cashier 736384. I was in the store at 8:50 pm and would have been out by 9:00 but the only nice little girl working helped me to pick out a cat tree which took a few minutes to get it out and talk to her about price.

When I got to the register I was trying to make sure I saw all my email coupons and the cashier’s attitude was rude and told me it was past 9 pm and grabbed my phone out of my hand well yanked it and I told him do not grab my phone.

I was trying to look of the other coupon I had expired. I asked him if there was any other coupons right and he rudely shouted at me that he didn’t know or care?! He didn’t even help me and the other…