PetSmart

I arrived at the at the store 10 minutes before closing and was told by what appeared to be two managers to hurry up they are closing in 10 minutes. I couldn't find some items and the cashier had no clue where they were.

The mangers were rude and dismissive when asked. They again said for the third time they were closing and to hurry up. I had $200 worth of merchandise and I said you do not want to ring up my items worth $200?

Most owners would love that even though they had to stay open 10 more minutes, plus there were others at the cashier who were getting chastised. The main manager didn't care. The cashier piped in and said that all of us want to get home, and I said and extra 10 minuets is not a big deal and that she was getting paid for her time. m.

And I wasn't going to come back…

Back in September of 2017 the Moorestown NJ store on Nixon Drive (store in question) came under a new store manager (L'erin Gaines and assistant store manager (Amanda). Corporate knowingly transferred one Mr. L' erin Gaines from the Fairless Hills, PA.

store due to mistreated employees threatening to all quit if he remained employed there. Knowing such an awful tyrant of a person is in charge of people's livelihoods and careers, corporate desides to transfer him to the Moorestown, NJ store location.

It didn't take long at the new location in Moorestown that Mr. Gaines continued his tyranny and threatening ways towards the employees that were working there for months and even years. It didn't take long for Mr. Gaines to force employees and managers alike to quit, resign, walk out or get…

I brought my dog in last week for grooming. The dog is a golden doodle . 00 per 15 minute charge to take the napping out, total of 45 minutes. When I returned to pick up my dog, She was completely shaved, less part of her tail and ears.

I asked the groomer what the hell was she thinking. I talked to the store manager and he apologized, but still charged me for the service, what a joke. I feel I should get my money back and the groomer should be reprimanded.

The store location was on curtner in San Jose,CA. I want results from this incident before I send it to the 7 news media. I have before and after pics so you can have a better perspective on this. Tom C

I took my dog Jackson on 4/29/2018 for a shedding wash with grinding of the nails/bandana/fragrance/photo. It came to $57. I made the appointment the day before (4/28/2018) for 10a. They told me the service would be 2-3hrs. Took Jackson on April 29th at 10am.

Staff told me the appointment is approx.. 2-3hrs I went at 1p to see if he was done they said not until 4p. I was also told that they don’t take him out to go potty. I received a phone call at 2:45 and 2:50p that Jackson was ready to be picked up, I was out of the area and could not make it back until 5:30p.

After picking up Jackson there was no bandana, no fragrance, or photo and the bath to help prevent shedding is not working. It is the same and keeps doing it. His nails were not shaved down enough either. I sent a response to…

I was a long time shopper at the Moorestown NJ PetSmart. Within the last 5 to 6 months that store went down hill. I dont know what happened? Theres no employees around to help you. Management sucks now. There used to be managers and employees that helped me and asked me if i needed help everytime i was there.

The store is now dark, empty, no employees, rude management, no customers shopping. I miss the caring managers and employees they had. I think corporate are idiots for getting rid of the staff they had there. Sad state of affairs.

I took my miniature pinscher to Petsmart in Topeka Kansas for a bath and nail clipping like I have since I got her. Never have I had any problems, but this time she came home and a couple days after being home lost a patch of hair on her back side by her tail.

I like taking her there because the girls are all so friendly, but I’m concerned as to why that happened. Do they clean their supplies between pets? Did they just not do it that day? I don’t know. I want to take her back but I’m very skeptical due to that happening.

Today, 11/24/17, I went out at 5:30 am in 25 degree weather to wait outside at the PetSmart in Harrisburg, PA. I was 4th in line and prepared with where I needed to go to purchase bags of the BOGO Grain Free Authority cat food that my cat can eat as she's allergic to both grains and chicken. Since Authority offers a turkey and a salmon version, I was ready to buy those and stock up.

Being 4th in line, when the doors opened, I went directly to the Authority section for cat food, and was the first there. Out of the Grain Free versions, the only products in stock were one turkey, one chicken, and two salmon in the BOGO size. That's it. No more. I stood outside in the freezing cold for two bags of cat food. All the other Authority cat food bags were fully stocked, yet the Grain Free looked…

November 10, 2017

Pets Mart Location: 547 Steels Ave E, Brampton Ontario L6W 4S2. Store #: 2019. Date of occurance: Oct. 27, 2017. Complaint filed against: Kim Sutherland (store manager), & Kailey (Groomer.)

On Thursday October 26, 2017 I took my 9 month old Morkie, Ozzy to get a groom touch up package(cost approx $30.) Upon arrival one of the grooming employees advised all dogs must have mandatory rabies vaccincaiton. Ozzy is fairy new to my husband and I (we've had him approx 3.5 months), I was unsure if he was up to date so I advised Petsmart I would make sure he was and bring him back the following day (Friday Oct 27.) On Oct 27, I indeed took Ozzy to the Vet located in Scarborough (approx 45 minutes from where we live.) Ozzy got his rabies vaccination, as well as an examination…

Because you cannot make an appointment to your pets nails cut you have no choice but to do a walk in, so I went in on 4/1/17 and 10:30 am, waited approximately 10 minutes before being helped then I had to wait another 5 minutes for the counter help to go ask if my dogs nails could be cut, she returned and told me that Chris said I could go next door to the grooming salon or wait "a while as we are very busy", but yet I cant make an appointment.

Not sure what's going on at PetSmart in west Ashley but since some management changes occurred a while back it's been a steady decline in customer service, there is never enough counter help and phones callers are forever being put on hold. I'll be looking around that's for sure.

Today I visited your PointLoma CA. Store. Ive just been busy. Plus the store looked dirty and nasty disheveled . Not fresh clean and orderly like it is most of the time until the last few times I've been there.

Please do something to rectify this or I will have to take my Vet and pet supply business else where. I was not the only one there who noticed the situation, three women there talking about it to each other.

Just thought I would let you know. I hope it is cleaned back up on my next visit or Petco here I come. William Knowltin

Today I was at your Newton NJ location. I bought 4 fish and a snail. The fish are doing fine but the snail appears to be dead. I called the store this evening and spoke with someone in the fish department, who asked me about the tank water temperature. I told him that it is at room temperature, which is 68 t9 70 degrees. He said that is too cool for the snail, and I could return it for a refund. It is an hour round trip plus two bridge tolls to make the trip.

I then spoke with a female manager who told me basically the same thing. that being that there is nothing more that can be done.I would like to have a gift certificate for at least $10 to help cover the cost of the trip. Otherwise, I will never return to any PetSmart store and will tell everyone I know. I have read other ratings and…

I went into the store to change a bag of food I had bough about a week ago and my dog was not eating it, the assistant manager happens to be on the register and process to tell me I cannot change the bag of food because it has been open , I left the store and called another petsmart and asked them the same thing if I could exchange the food and they said YES .

I went back into the store and confronted the assistant manager about the situation and asked why was he providing me with false information , the assistant manager all of a sudden started catching an attitude and his whole persona changed ,once I asked for the manager of the store the assistant manager told me to get out of his store cursing me out and walking away I just stood there speechless without knowing what to say , I will…

Cannot believe the horrible experience I had at Parmatown Pet Smart, Parma, OH today. They were suppose to trim My dog when he came out he was practically shaved! I complained, but a lot of good that did. Then he got in the car and his anal gland let down, which was very strange because the service I paid for included that being squeezed, so now I have to wash the interior of my car.

I called again and you think they would offer to refund the money. No they told me next time is free. I will not take him back & will be looking for a new groomer.

If you want something you show on site but never have you ask and your all dum asses can't get it never had it can't find it are you sure sir don't show things you never had stop getting from China have your crap made in the United States hey we have to stop you never have he gets so old with PetSmart your customer service like a bunch of monkeys I don't know get your act together whoever owns PetSmart don't care too much All About the Benjamins

I was in the Warminster Pennsylvania store on Monday October 10, 2016 to buy 15 cans of prescription cat food at $1.49 each that were marked buy 2 cans get one free. And only $2.98 was taken off my purchase. I also purchased a bag of cat food that was $21.99 making my total purchase amount $43.84.

I purchased a ramp tonight (around 6:30 PM 9/28/16) for my arthritic dog to be able to get out of my truck (she had difficulties at the vet) at the Petsmart store located at 2140 N Rainbow Blvd, Las Vegas, NV 89108 for $139. I went out to my car and took it out of the box because I wanted to use it when I got home (I was bringing my arthritic dog home from the vet). When I opened it, it clearly was used- the ends were all scuffed up, there were nail scratches on the walkway.

I thought it was too expensive to keep a used product- that it should at least be brand new. I took it inside, spoke to the cashier Hailey, who was very kind and said she could offer 20% off but I could speak with the manager (I think he really was a shift supervisor) and probably get more. I thought 20% wasn't enough…

My dog could not walk after taking him to Petsmart #0094 - 44551 Valley Central Way Lancaster, CA 93536 for grooming/bath. Even after being hospitalized and treated for almost 4 days, my dog still cannot walk. I feel so bad for him, he was perfectly fine before I took him to Grooming Salon.

We can tell that he's still in so much pain even with medication. The veterinarian is recommending a rehabilitation/therapy. In addition, to make the situation worse, the Store Manager refused to pay the diagnosis, treatment and hospitalization fees.

I left my dog for five days at the hotel because I was going on vacation. When I came back he was so sick that I had to spend more than $500 on his vet + medicines, even 3 injections of antibiotics.

He had a severe flu and anemia, he wouldn't eat, and I am talking about my very healthy dog, "before he stayed at the PetSmart Hotel ". I will NEVER take him there again.

I was at the Albertville, Alabama store ,trying to get a bird cage and every thing else I needed to set it up for 4 Zebra Finches. I could not get any help finding what I needed. A young male Hispanic associate got the cage down for me. I told him I had a list of things I needed. He help me find one thing and then he saw some Hispanic customers. He said I will be back , let me go see what they need. He left me. He came back and there was a Hispanic lady associate with him. the lady ask me" Do you need some help" I said Yes Ma'm I sure do.

I told her, I was trying to set up a cage for 4 finches . She said OK and walk to the other side. I thought she was going there to get me something. WRONG. They both left. I tried to find what I needed, but I could not find all. When I went to the…

The last two times we took or dog we did not get a report card which I realize now you only get them if they do a good job if they do a bad job you don't get a report card. Last time the groomer had no personality for dealing with pets let alone people my dogs nails were bleeding I asked how he did he said in a rude tone he did alright.

So this time I requested that he was not to touch my dog I only wanted a cut we bathe him so we only wanted quarter inch left on couldn't tell he had a hair cut or nails trim I said something and the other girl said his groomer no name given would be back I could wait and she could cut his hair more. I just said wait like if your dog's groomer can't do it right the first time why wasn't a manager called to do it the right way so I will be taking my busy…

I made an appointment to have my yorkies bathe/ bridge of nose trimmed on 5-19-16 at the Nampa, Id. store. upon checking in I was informed that the person that was going to bathe my dogs was unable to trim the bridge of their nose. I asked why since my appointment was for bath/ nose trim. The manager for the grooming dept. stepped up and proceeded to inform me that I should have scheduled my appointment with a groomer not a bather.

I asked who should be scheduling the right person for the job, I assumed that they were all groomers . The manager replied that they are cracking down on them and that It should had been scheduled as a full groom and that SHE will do it this time. She then picked up my dog and started walking toward the kennels. I told her to bring my dog back, she asked why. I…

We are long time PetSmart customers, purchasing, taking classes, grooming, etc. We're reasonable people and have refrained from complaining when we could. Today, however, was too much. 1. There's usually just one register open; 2. After waiting in line for a return, I was told I had to make my purchase before returning the item; 3.

Again through the long line; 4. The employees attitudes were poor. Suggestion: Post that we should make purchases BEFORE returning an item.

Made a appointment to get my dog groomed just a bath and trim advised she had been spayed 12 days ago and he vet said it would be fine to get her done well they rejected her said they could not do it that is crap they were busy being the weekend and figured they could get a break if they didnt have her she was very dirty from it having rained for the past week and really was in need.

People have surgery and can get a bath or shower within 2 days she had no open wound or bandage just lazy people who work there and want a excuse not to do it. I have taken her there before so she was not a new customer and I always do my shopping there for her food and supplies. I will not be going to your stores anymore for grooming or food and supplies This is the second incident i had at this store the…

I was the Purina Pro Plan Rep sent to the store. I would go to work early and take break mid way to before my shift. Michelle the manager at your PetSmart location in St. Catharines would like when I went over and beyond. I would go outside of giving out samples and help customers for free. Help with food help with coats and leases and on and on. She would make rude comments about other manager even talking to us reps. Comments like..'Oh now your talking to Vendors".

We where went to be ignored and never appreciate for out help. Labels of food for parties where put in bold letters not for us to have but only PetSmart staff. I have seen her be so rude to customers and staff. I know the whole store hates her and wants her out. I have seen her follow customers out the store and write down…

I have been taking my dog into Pet Smart for grooming since she was 6 months old, she is now going on 5. Every year her shots are due the end of April. I have always had her groomed in the morning of her vet appointment so she is clean to see her vet in the afternoon.

For some reason this year I was denied service. I now have 2 goldens and I spend a lot of money each month at Pet Smart for grooming, food, treats and toys. After the treatment I received today from Pet Smart in Sarnia, Ont.

I have had to change my place of business.

Petsmart was my favorite place to shop for 10+ yrs all the managers and employees knew me. I shopped for cat food about once a week. they always honored the price match guarantee for me on cans of fancy feast elegant medleys. about 2 months ago you hired a new store manager who told me I needed to bring a receipt from the competitor so I did and he still refused to price match because it was not the same flavor as I was buying at petsmart. I live I a smaller town where Walmart and HEB don't stock as many single can flavors as petsmart.

All of the other managers did not have a problem doing this but they and all the other employees I knew seem to be gone from the Abilene Tx store. I am not surprised because as rude as the new store manager was to me (a good customer) I am sure he would be…

Came in to look at ferrets was told if I got 2 ferret's and cage and so on I could get 20% off. Said I would be back to get them in 2 days to keep them on hold. Came back the next day they were not on hold and I could now not get the deal.

The manager just said dry don't know why they told you that I can give u 5$ off. What a slap in the face I drive over 45min to buy them and now I can't even get them. Store is a joke!

This is about the new Commerical PetSmart is showing on TV. That poor little puppy looks like it has been starved. Please change or fatten up the puppy that looks a lot like ABUSE.

I walked into your 7th ave and bell rd location on 12/29/2015 at approximately 7:30pm wanting to return a gift that was given to me for Christmas. it is unopened untouched unused, in 100% brand new off the shelf condition.

she told me she had to get a manager. I was then rudely approached by an associate who told me she was the manager. her name was Jasmine. I told her I would like to return this item as it was a gift and it wasn't what I wanted anyways she said that she couldn't return it no receipt I asked her if she could look it up by the what info I could give her pertaining to when it was purchased she went to back and

the came out w a paper 10 min later with an inproper description highlighted stating no return on…

I have been using the Farmingdale NY PetSmart for more than ten years for my cat and four dogs. I have used the grooming salon mainly for my Golden retriever for 9 years and my newest Choc Chow for a year and half. (Both since puppies). I also spend approximately 300 a month on food and litter, as well as about 300-300 in toys, treats and misc. items per month. I have also used the training classes. So in a nutshell I have been a loyal Pet Smart Customer.

Recently I brought my Chow Chow to be groomed. All his previous report cards indicated that he has been a good boy but did not like being in a kennel, so I paid extra for expedited grooming so he spent less time in a kennel. Even though the staff did not indicate that they had any specific problem with him I was told not to bring him…

I went to my local PetSmart store &, It took me 22 min to locate anyone to help me in the fish dept. I walked around 3 times. I'm tired Just lost my dad. So just wanted to get home.

Went to the register only one lane open, a man showed up and said Ill take the next in line. H Shot in front of me in the line. In my quest in trying to get the H. out of their I left My fish & left.

I think the guy at the register was trying to do good, however he could have said I'm sorry I said the next in line and set me free. That was one of the worst top 10 trips to any store.

The sad thing is the lasting bad feelings in a store I held high.

I had a PetSmart appointment on June 3 at 12:00 noon to have my dog groomed. I entered the store and went to the grooming dept. at 11:50. There was no one at the desk. I waited another 5 minutes, then opened the kennel door to see if anyone was around. No one.

I called out back there to get someone's attention - there was no one there. I waited until 12:04 and left the store. In the meantime, there was a dog in one of the crates crying and whining - alone.

So - my point is this: I would never, ever use a service that would leave my dog unattended. No one at the desk, no one in the office, no one in the kennel area. Are you kidding me?