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Pizza Hut

2.3
2,289 complaints

Address

7100 Corporate Drive, Plano, TX, 75024

Pizza Hut faces significant challenges across staff professionalism, order fulfillment accuracy, and delivery reliability. The most critical issue is widespread staff rudeness and unprofessional conduct, followed by substantial problems with order accuracy and food quality. These operational failures are driving customer dissatisfaction and loyalty loss.

Common Issues

32% (435)
rudedisrespectfulhung up
26% (354)
wrong orderincorrect itemsburnt
20% (272)
late delivery3+ hourslong wait
14% (190)
overchargedoverchargefalse advertisement
8% (109)
dirtygrosstiles falling

Complaints

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Jeremy D Houston

Aug 5, 2023
0

The last three order from pizza Hut in sentobia Ms we never get the extra we order and the manager says there the cheese doesn't even cover the whole pizza and has little toppings. Senatobia pizza hut sucks

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John Doe

Aug 5, 2023
0

Ordered a medium pan pepperoni pizza. Not as good as it has been in the past.

But the price $17.04, Ridiculous. won't be eating at Pizza Hut any longer.

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Brenda Irons

Aug 4, 2023
0

LAUDERDALE,FL 33316 I am a former employee of pizza hut, during my short term working there I experienced alot of company theft, sexual misconduct and inappropriate relations with the Store Manager wolson berneche and many employees such as Desha Benoit in which was previously fired by the company and later was re hired at the same location.

Both the store manager Wolson berneche and Desha Benoit are in a relationship and is currently staying together, as proof of their inappropriate relationship they started while at work. Woslon have also attempted to have relationships with multiple female employees, which makes it a uncomfortable environment to work.

The store manager has repeatedly been stealing companies money and time on payroll, in which he has been clocking Desha Benoit in as if…

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Christie Davis

Aug 3, 2023
0

I ordered online to pick up it said 75 cent wings i ordered 2 orders 16 total and i orderd pizza i was chsrged 14.99 for pizza and 18.19 for wings that advertised 75 cent. The food was good but NOT WORTH 18 FOR TINY WINGS

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Derek Thorpe

Aug 3, 2023
0

I am just messaging Pizza Hut to let you know that the new marinara sauce is disgusting. Thanks that is all

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Tamika Cobb

Aug 1, 2023
0

If I could give a negative star rating, I would. I placed an online order to Pizza Hut #4124 in Memphis, TN on 07/31/23 at around 9:30 pm. The order was supposed to be delivered by 10:15pm. At 10:30 pm, I decided to place a call to check on the order because I knew the store closed at 11pm.

The first call I placed, a lady answered the phone and I heard her say, “oh my god” and she proceeded to hang up. I called right back. The phone was picked up and hung up immediately. I called a third time and the phone just rang.

I got in my car to go to the store to see what the problem was. En route, my husband called and said that it had been delivered. This was at 10:50pm. I will never order from this location again and possibly won’t from any Pizza Hut location.

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Danashiia Gupton

Aug 1, 2023
0

88 this is bad customer service it was the rocky

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Dave miller

Jul 29, 2023
0

Lost pizza no call as if they didn't care this company needs to fail

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Doris Keck

Jul 29, 2023
0

Called Pizza Hut in Hampstead Md directly and placed my order and paid by cc over the phone. 15 min later, I get a text from door dash stating they are on their way and to have cash ready! Door dash shows up and won’t give us our pizza because we won’t hand over the cash.

I checked my card and indeed it was already paid for at Pizza Hut! Door dash calls her manager and was told to report us for not paying. Pizza Hut manager said it wasn’t their fault and won’t give me my money back! Horrible customer experience!!!

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Imelda Bray

Jul 28, 2023
0

On July 27 around 8:20 pmI called the Corydon IN pizza Hut to place an order of a large pizza for delivery. I was told the pizza would b delivered in about 40 minutes. It was 9:20 and no pizza I called to see where my pizza was and I was told they didn’t have no drivers to deliver my pizza I asked why didn’t you told me that when I called to order for delivery I have two hungry kids here waiting and

I was told this is how we work we dont have to tell you anything door dash didnt want to deliver all i can do cancel the order I asked to let me speak with the manager and he said I am the manager and hung up the phone on me he was very rude

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Marlene A Newsome

Jul 28, 2023
0

I'm wondering why the Gallipolis OH store is not part of the 75¢ wing promotion? Is this just in select stores?

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Jenny Bodley

Jul 27, 2023
0

This is the 3rd time I have tried to order from Pizza Hut Burley Idaho, with Ronnie as the shift manager. I have been a lifelong Pizza Hut lover/customer, but this will be my last time ever ordering from the Burley Pizza Hut, as they are incompetent to even complete an order, let alone take one comprehensively.

Further more, we tried at least 5 times to complete the order, also asking for specials, being told to check our mail for the coupons since their systems wasn't working, and also witnessing verbal abuse from Ronnie to an employee name ORyan. We were also informed doubly that the manager Ronnie was unable to put our coupon codes in the system, and/or comp us the price that was posted.

The first time we tried ordering by phone was 5:39 MST, it is now 7:08 and we are currently…

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Jackie

Jul 26, 2023
0

I order Pizza Hut maybe once or twice a year. So I guess they’re using DoorDash now when they don’t have enough drivers. Everything was fine food wise except they forgot the marinara sauce with the cheese sticks. Pizza was also sorta cold and it’s a 4 mile drive?

If you eat these, you know they need the sauce! That’s literally what I paid for. The coupon I used was for delivery only. I called the store to try to get them to bring me the sauce but was told they could give it to me for free on my next order.

So that’s not helpful at all. I was also offered to come pick it up. The whole purpose was delivery, so that’s not logical at all. It’s also not right that I have to eat these dry cheese sticks because someone made a mistake.

Should have stuck with my other pizza place, won’t order…

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Mohamed Maamoon

Jul 25, 2023
0

2 days in a row i try to order food through phone 30 min before closing time and all i get is that we are closed, 2 days in a row i dont have dinner, sleep hungry, dissapointed and angry, this is unacceptable so i need someone to talk to as the cst service here is shiiiit and they dont even apologize then get compensated for what i went through in these 2 days.

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Marc

Jul 24, 2023
0

I like pizza hut, but this time it was just too expensive. I paid 26 dollars for a large pan pizza that I used to get for 12 dollars. I still enjoyed the pizza I just don't think I can afford to to that anymore.

I always go pick up my pizza. I also don't like how there isn't a survey you can take if you call in your order on the phone, why is that? It says you can take a survey on the back of the receipt but they don't give you a code.

That's actually why I'm posting a review because I couldn't contact them through an email or survey to explain my situation to them. I'm going to try papa John's next time because I remember it was good and its probably more worth the money I'm spending.

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Sanjeev

Jul 23, 2023
0

Ashok front line executive city centre Gulbarga Karnataka order no. 15484828,that front line person is very rude and misbehave, the way he speak is very bad, it is only not for me , I wa in the store around 20 mnts he speak badly with all customers an totally not supportive, I am taking time and writing bcz we love piza hut and, good customer, hope action will be taken

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Jason nelson

Jul 22, 2023
0

First off, you cant even call normal number you actually have to call store direct(GHETTO) The only thing u cant get here is regular pizza nothing to fancy or your screwed and breadsticks that's it I asked myself and last but not least they said pizza hut charges EXTRA for cheese and peppers, SINCE WHEN??? AND THATS 71ST MEMORIAL.

if that's all they offer then should shut down for a real fast food establishmet!

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Araceli Lopez

Jul 22, 2023
0

My experience was very different from other times. Ordered my pasta pizza salad n drimk combo like usual. Well entire food was in bad shape. My pasta burnt my personal pizza burnt. Asked weitres if I could have my combo made correct and they took my food and after a while brought my food looking almost same.

I was running I outta my lunch hour and just ate half. I am very disappoint.

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Bo willis

Jul 21, 2023
0

The pizza hut in Metairie Louisiana on veterans sux. Horrible customer service and I had to cancel my order. Very unpleasant dealing . Pizza hut just lost a loyal customer

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Kristen Furman

Jul 21, 2023
0

My order arrived 1 and 1/2 hours after my order. It was cold. Pizza wasn't cut and my mozzarella sticks were cold over cooked with no cheese on the inside and I want my money refunded.

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Rita A Herron

Jul 21, 2023
0

ordered a pizza last night and was dissapointed the pizza sure didn't look like what is advertised on tv was always Pizza hut was my favorite will be hard to find another place just think you should know the taste has gone down hill

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Michelle Lewter

Jul 21, 2023
0

I did a online order on 7/19/2023 the total price came to almost 50 dollars it came off my debt card and the manage of the store that I ordered from canceled the order because it was close to closing time, but I got my order which was a medium meat lovers and a order of 12 BBQ wings but I did not get the 2liter of Pepsi that was also in the order.

e and canceled the door dash but I got my order now I have to wait 3 business days to get my money back on my account. I will not be ordering from your company anymore because you are not training your employees properly I feel that they do not need to change/cancel any one's else's order because the manager wants to close on time.

Your company needs to have better customer service skills.

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Teresa A Estes

Jul 19, 2023
0

Ordered 5 pizzas and cheese sticks for a birthday party had 12 guests, they were awful had no sauce dry and tasteless. We love pizza hut but this was terrible. Nobody ate it. I tried calling them last night and today no answer.

I would like a refund or credit for better pizzas .

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April Ice

Jul 17, 2023
0

My entire order which contained an order of breadsticks and your chicken melt. Nothing looked right. Nothing tasted right. Like it was over or under cooked.

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John Agnant

Jul 17, 2023
0

Waiting to order,cashier ignored me to deal with customer arriving after me. Asked her why? she ignored me and refused to acknowledge me. Turned out she is a minor who’s mother was in the back with manager. I asked about child labor laws I’m threatened with no service.

I took picture of minor to send to corporate.

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Sarah

Jul 16, 2023
0

Joplin MO rangeline store. Emily Gonzalez manager. 3 hours after opening dining room still had chairs on tables. Rude employee. Unattended register and dining room. We had to keep calling them from the back room to order, to pay, to ask a question.

No menu on wall, table, or at register. Manager didn't know how to give refund and had to take our number someone else could do it layer after our order was messed up. The only unlocked door blocked the handicapped ramp entrance.

We asked them to open it and they didn't. Still had not by time we left. Manager said she wasn't required to.

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Debra gonzalez

Jul 15, 2023
0

I’ve already filed a complaint and someone named Anthony called me back (sorry, forgot his position). I explained to him what happened between myself & the employee.. He told me what an exceptional employee Devon is and defended a couple of devons actions.

The conversation ended making me feel like I did something wrong. and unacceptable period. Therefore I won’t be going to a Pizza Hut again. I’ve been going to that same store for 3 years and NEVER had a problem. Thank you

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john schultz

Jul 14, 2023
0

We went there last week haven't been there in a while. We sat down the lady behind the counter yelled over no wait staff come to the counter to order. We looked at the menu no prices she said just ask me I'll tell you the price.

We ordered a pizza and told her we'd like a Pepsi and glass of water. She said behind you in the cooler. I got my Pepsi and wife ask for a glass of water she said take a bottle out of cooler wife said I want a glass.

She came back with a paper cup with water no ice. wife said can I have ice she said no ice. My wife said the water was warm. We ask for fork and knife she said no utensils but she did have a napkin for each of us.

We ate cleaned up our mess and they had a large trash can in the middle of room to get rid of our trash. They shoukd have sign on door…

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Yassin Ahmed

Jul 14, 2023
0

I moved to Seattle and ordered from my local Pizza Hut and I got my pizza hour later and that’s after I called them because if I didn’t do that, they would have never came. The second time, I called and.

Was put on hold for 30 minutes and the lady took my order but she’s put me on hold for 20 minutes. I hanged up and called again. It took 10 minutes before someone answered and I told them about the order and they said they don’t see it. Never again

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Bradley Searcy

Jul 14, 2023
0

My name is Bradley Searcy I was working for Pizza Hut Garth rd was getting mistreated and disrespected by justin thangs weren’t faithfully working out was getting discriminated against so I put my two weeks notice in and he knowingly and intentionally stole around 600 dollars from me never got my last check and. And about 200 in tips already wrote corporate and bbb and was verbally threatening by cook issac to inflict bodily injury and harm by hiring me over head with pizza cutter

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Selena glanton

Jul 13, 2023
0

Order to pizza one with cheese and one with sausage I attached image of cheese pizza with both pizza look the same and burnt with pile of Cajun season on fries I’m very disappointed that my money was wasted and I would like a refund

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Nicole

Jul 13, 2023
0

Order was terrible it was not good at all

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Anomas

Jul 13, 2023
0

Management in your king north Carolina store have sexual relationship in the bathroom and out side of the store

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Danny Darnold

Jul 13, 2023
0

I bought a Big Ney Yorker and it was completely overcooked, the crust was overly crunchy and partially burnt. The pepperoni was too crispy, there was very little sauce and I am just overall unsatisfied

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Kayla Jones

Jul 12, 2023
0

Good afternoon Ms. Wilson. My name is Kayla Jones and I am contacting you because I am not getting any type customer service for my order on yesterday at Pizza Hut @ 30 N Magnolia Drive, Tifton, GA. I have rewards with Pizza Hut and I order something almost every other day.

91 order around 10:15 am and needed the order delivered by 11:00 am. I get my lunch break each day from 11:00 - 11:30. I did not get my delivery until 11:27 pm. This is unexceptable and I should not have paid for delivery as well.

I have spoken with the Manager and Assistant Manager and they cannot get together as to give me a complimentary order or $10. With me spending $60, I do not feel that $10 off is appropriate. You can see my rewards and how often I order by pulling up my phone # (229)…

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Lillie Suarez

Jul 12, 2023
0

I was an employee at Pizza Hut and I would like to file a complaint about one of your managers at the Pizza Hut company for being treated unfairly and being fired without cause

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Benjamin Evering

Jul 11, 2023
0

The PizzaHut in Boonville, MO was horrible, I was told that its owner paid exceeded money to his employees for being disrespectful to customers, I can't even imagine how they treated everybody down there, Not only that, My foster family member gave information that she ordered a pan sized cheese pizza because she has a 4 year old son that loves cheese pizza, and a large Pepperoni and Sausage pizza for delivery to the house where she's helping a 86 year old woman to look after kids, and the delivery person never arrived and no response either.

Worst of all, there was supposed to be a remodeling person to remodel the place, and they were the most disrespectful to him than customers, and he is a African-American, and I know his Daughter from high school, and they never remodel the place…

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jason ranger

Jul 10, 2023
0

this location has been nothing but problems since new order , you go online place the order but half the time it dosnt show up or it shows up 2 /3 hours after you orderd it , today i ordered pizza at 4pm got email saying it would be here by 5:07 , now alittle late isnt issue but at 6:00 pm i got another email thanking me for my order hope i enjoyed it ,but i had not recieved my order yet , two hours later and still no pizza just email saying ty hope you enjoyed it , then

half hour later at 6:30 got another email saying sorry they couldnt fill my order at that location smh ! 2and a half hours later they tell me they cant do the order , why not surr i order pizza from pizza joint not sure what the problem couldve possibly been , if it was driver issue i shouldve got email right away saying…

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Amy Hershey

Jul 9, 2023
0

Bemidji mn location. First of all the pizza hut app for phones is atrocious, really needs a rework to be serviceable. And at this particular location the parking lot is like the grand canyon and corporate needs to get someone out to fix the parking lot of all the huge potholes, its why the customer base is dwindling, don't want to brake a car apart for some food.

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Debra gonzalez

Jul 9, 2023
0

This is the 2nd time I’ve been verbally assaulted by an employee named Devon at the Pizza Hut on Fresno st. 1st time I ordered a pepperoni pizza online and when I arrived and took it home I saw it was a cheese pizza.

Upon my return he said there wasn’t a thing he could do about it. I’ve been going to this Pizza Hut for 3 years and never had a problem. He refused ti give me a pepperoni pizza or even put some pepperoni on the cheese pizza.

He then ordered me to leave the store and at that point i attempted to call the police but decided it wasntt worth it and left. Went back in today after about a month snd unfortunately he was there. He proceeded to call me an ugly lonely old lady.

I will not go to Pizza Hut again especially if he continues working there. He is one of the most…

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Robin paige

Jul 8, 2023
0

Robin Paige

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Tracey Staffeldt

Jul 8, 2023
0

When calling in my order; Annie hung up on me, when I called back to ask if I could complete my order....Nothing was Input... She (Annie) began to Argue that she didn't hang up on me!

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Misty R Martin

Jul 7, 2023
0

It was the worst pizza I have ever ordered. There was more crust than toppings. I ordered a three meat pizza and it was mostly cheese very little meat. Back to Domino's I go.

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Dinah Hart

Jul 7, 2023
0

am 73 years old and this is the most traumatic experience! Manager called me rude, because I set at a table she did not want me too. I even said would wait for her to clean, even though it looked like it had been, with only some wrapped silverware only thing on it.

I asked the name of the manager and she got into my face and said she did not have to tell me. I want compensated for this for this terrible experience!!

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Patty

Jul 7, 2023
0

The delivery driver ,a black guy I think he's name is Jason Clifton,reaked of marijuana , and my kids are the one who smelled it on him and he was really high , he works at Searcy ar 72143

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paula vantine

Jul 6, 2023
0

I placed an online delivery and realized I made a mistake and placed it for Pick up. I contacted the store to fix which the gentlemen on the phone told me he did gave the automated system my credit card number and thought everything was done. Nope I called an hour late was told i could pick up a cold ass pizza noone updated the system when I asked for my money refunded GAGE the manager said he could not do it because there was a line out the door.

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Kevin K Langford

Jul 5, 2023
0

I ordered food through the app. When I got there, they were closed. Even though it was NOON. I came to the window and nobody was there. I came back the next day and they told me there was nothing they could do because I didn't pick up my order in time.

I was there at the time it said, they were not there.

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Bradley Searcy

Jul 5, 2023
0

Yesterday was my last day working at Pizza Hut Garth rd put n my two weeks notice got tired of being mistreated and disrespected and past three for nights when it was time for me to cash out never got paid and last day or two was verbally threatening by cook issac he very hateful and rude

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Heather Rippin

Jul 4, 2023
0

When ordering a pizza my senior citizen father was refused service unless he provided his phone number. He was told people order without paying and don’t come back for the food. He said he would pay up front. The store management refused without his phone number.

This happened July 4,2023 at the Hiawatha, Kansas location. A phone call to the store from me was met with an excuse of company policy.

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Mary

Jul 4, 2023
0

Your store at: 550 N. m. today to see what the hours were. 7/4/23-I asked if the dining room was open. I only asked because I was going to CALL IN a pizza TO GO for later this evening. - this is NO joke.

Do you think you could get SOMETHING DONE!

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