Planet Fitness

Today I went in for the first time in a month. I have been sick and over worked, etc, and was really looking forward to tanning, working out, and using the hydro-bed. I walk in and there are four younger girls at the counter, and they all just look at me, and sort of snicker, and then one says, do you need something.

And I said yeah, I need a couple things I want to start out by getting a laydown tanning booth. And at this point three of the girls walk up and I'm assuming by demeanor alone, was the seniority of the three, says I need to see your eye wear or we won't let you back there.

I said I'm sorry my what, I genuinely didn't register what she was asking at first, and I said I don't have any, mind you all my past experiences no one has ever demanded I have any and have given me the…

I work out at Puyallup Wa, Planet Fitness. My complaint is that the urine smell coming from the men's restroom is overwhelming . When working out on the equipment closest to the men's room is to much. I made a complaint to the manager there and she said they do everything they can to control the odor .

I think there must be something else that could be done. Bleach solves a lot of problems. Or possibly a door. I really love the gym other than that.

When speaking with a rep at planet fitness and before signing for payment. I asked if I was able to cancel at anytime. Several times I was told yes. But was not told that I would have to pay a termination fee. Also I wasnt informed that I electronically signed a contract contract. I dont want to use my age as an excuse, but I am very knowledgeable and can comprehend. I'm a college student that hasn't found a job yet, and I'm unable to continue paying. My parents have cut me off so I'm learning how to do this adult thing on my own. Please allow me to cancel without paying the cancellation fee. If you need to reach me my number is 7606466924 Thank You

Savion Tullous

Had an issue with billing due to an error made by PF employee. Spoke to the GM at 4291 W Hillsboro Blvd Coconut Creek FL 33073. the GM was very rude and condescending. Prob because im of other race. Nothing was resolved.

The guy really need to take some management classes. I guess I will be going else where. This place is prob not good for minority

This incident involves “Manuel” a Personal Trainer at Irving location in Albuquerque, nm; his so unprofessional and rude, I was trying to use the “30 minutes” zone on 9/10 around 9-10am and got kicked out by this man just because he was on “ training”; without notice he just threw me out, took my personal items and placed them outside.

This is totally unprofessional and unacceptable, for the above reason I would like to file a compliant against this man and also cancel my subscription for dissatisfaction.

I was charged for two accounts. I want a refund. I have been a member since 2015. I was told I was no longer a member by front desk at Hickory Hills, Il. in September of 2107. I signed up online on 9-13-2017.

The account number is 995109137 at Hickory Hills. Mean while account 056906649 with Oak Lawn Il. When arriving at the Hickory Hills location I was given a card and gave all of my information to the representative. All of my information was the same.

I was not informed that I had a active account. I would like my money refunded for the second account 995109137.

Yesterday I came to Planet Fitness in Austin off Anderson. I requested to cancel my membership, as I had paid the fees for over a year and had never picked up the card to actually come in and use the gym. I didn’t request any form of refund at the time because I am well aware that I signed up on my own.

However, at the time of cancellation, I was not made aware of the annual fee that would be coming out of my account today. Had I been made aware, this wouldn’t be an issue, other than my being angry with myself for not having cancelled sooner. The fact that I was not told this annual fee would still be taken is why I am upset. It makes no sense to charge me an annual fee when I have never used the gym.

Also, the information I have found online shows the annual fee would be removed August…

Whoever is responsible for the maintenance of this facility needs to be FIRED. There are only 3 showers. One has been inoperable for 3 weeks now. One has 2 temperatures - cold and scalding hot - no in between and the light inside has been burned out for a month.

The 3rd is a 'handicapped shower stall'. Today, I stood in shower #3 - the handicapped stall - only to find out quickly - no soap in the dispenser. The middle shower had a guy in it, but he was done shortly thereafter, so I jumped in there, scalding hot water aside, and guess what?

No soap in the dispenser. I went over to the inop shower to get some soap - and you guessed, no soap in dispenser. I pay $20+ a month for this?

The facility on Frenchtown Road in North Kingstown, RI has a repetitive issue of no hot water in the showers.

Thank You

I was excited about becoming a member of Planet Fitness and went to discuss joining last Friday. I was told that at that point cash was not accepted, I returned on Monday to ask if a gift card was acceptable and was told yes.

I purchased a $200 gift card and returned on Wednesday only to be told that I should have purchased a reloadable card and mine wouldn't work. I asked if I could just use the card to prepay 6 months and was told that the district manager was coming in and they would ask and call me back.

I also asked if cash was now being accepted and was told yes. I went to the bank and got another $200 and returned today to be told that cash was only accepted for the initial joining fee and that a debit card would be necessary for all other payments.

I asked if I could just pay cash…

I started working out with the instructor Dara at Waldorf Md Store. I only take classes and have developed a relationship with about 10 people. We all go to her classes some at the same time others at different times.

But we have all been working out together and have made significant changes in our lives. Not only did we become friends with each other we became family. Just for me to come to class one day and find out from another classmate Dara was fired.

What in the world could she had possibly done? So as some of us inquired at the front desk I recieved minimal answers and nothing to help this transition. Im so upset i started to look for her and she is at another place.

Now i want to leave just like many of my classmates. Im saddened we have TO START THIS PROCESS OVER. I lost 70…

Good day,

to whom it may concern,

I am rather disappointed at the service given by planet fitness. I am a member that fully paid my membership(2years) once off. the gym has made me promises but failed to deliver. in my membership contract briefing I was told I will have a personal trainer for a session, which they fail to provide me with numerously, I requested this. they have promised me a bag, which was never given to me. the lack of this has cost me not to come to gym as I felt very demotivated, I went a handful of times(11 times to the gym) in two years. that is how demotivating they are. I went in December 2017 to make sure that my contract has ended in December 2017. which I was told everything is sorted. membership closed. nothing given in writing. a call center number was given…

Approached the desk to check in with many things in my hand, the associate observed me approach desk but remained on his cell phone. Upon waiting 1 minute to check in while the associate was on his cell phone I left the desk.

Would have scanned myself but hands were full. Half way to the locker room he raised his voice toward me and told me I needed to check in. I returned to have him scan my ID with no apologies/empathy toward his awful customer service.

Upon check out he purposely avoided eye contact with me while the other associates were very cordial greeting me to have a great day. Next time this happens the associate will be questioned by myself and will demand that he contacts his regional manager immediately to correct the behavior.

I work out at PF due to convenience and cost.…

I filed a compliant via phone and nobody has called me back. Please call me at 928-710-1979.

Your corporate rules are not being enforced at the Prescott, AZ. club..

My complaint is directly for the staff at the Schererville Planet Fitness. The ladies at the register have very poor customer service and phone skills. I have called several times and either can not get a hold of the manager, who SHOULD be available to speak to customer with a complaint, and when I ask to be called back, there is either no note left or the manager simply does not take the time out of her day to reach back out to customer.

My issue is simple, I am currently going through a pregnancy and have had a few complications so far. My doctor has advised that I stop all heavy activity until my due date. I have been trying to reach her for several days to gather the email or fax number I can send my doctors letter to with no resolve.

I am a manager at the store I currently run and…

I stopped in to the site in Maplewood, MN after joining online. the girl at the desk would not even look at me in the face. she was looking over me at some other people. i told her i was there for a membership i had done online.

she asked me to take a pics still without looking at me handed me a card for my key ring and said thanks. that's it. No tour as i was promised online, no explanation as to why she is taking my photo, i asked when the desk is staffed so my daughter could come get her badge too.

she said all the time. and walked away. So i walked around trying to see the black card area as that is what my membership is. there was someone in there with a giant machine doing the floors who just looked at me and kept working.

still not acknowledging me or showing a willingness to…

When I joined Planet Fitness in Hutchinson, Kansas I was told they would have a trainer. For the last 2 months they do not have one. This was the main reason whyI joined. Now I have to pay a fee to get out of my contract because they are not following through with what they say they have.

I would like a phone call from someone so I can get this cleared up.

Rick Curry 620-921-0105

Used to love the gym and now everytime I call in they are very rude and don't care about helping me with my issues. All they care about is new customers instead of dealing with their current customers who have been paying for several years.

I completely hate this gym, the staff is always rude, the place isn't very clean, overall horrible experience and will never be back to this gym and will be telling all my family and friends along with making a post across all my social media accounts to let everyone know about how horrible this gym really is.

I would rate this a 0/5 stars if I was able to. They double charge my accounts all the time and never offer any reason why or solution for any of it.

A couple of weeks ago I came in to the planet fitness on Rockbridge and Stone Mountain to update my billing spoke with the The General manager Bianca supposedly she change my billing an updated everything supposedly my daughter and myself have an account there but both accounts are billed to my bank account inreceived a text message that something was wrong with my billing I called up there 10/11 @ 1815 and

I spoke to Andrew who says he’s assistant manager and I spoke to Brianna who says she’s a general manager apparently when I came up there two weeks ago to update the billing the daytime manager did not set up the account the right way so planet fitness were pulling payments from my Old account the payment cleared and then try to pull from my new account also which are blocked because…

My son Canceled his membership 6 months ago. He went to another gym locally. Six months ago my son went into the club to cancel and also called to cancel. He didn't receive any Billing of the membership after he went into cancelled the membership.

Now come to find out the employee he told didn't put in the cancelled membership. 45 came out of my account last month and now this month. I have talked to the Assissinat manager to no avail. I also talked to ABC financial, which they can not help. Totally getting the runaround.

They just want my son to pay for all the back membership fees, for the CANCELLED membership. They will not let us cancel the already cancelled membership without paying them, so the fees keep adding up. I just want to cancelled membership AGAIN, and end this issue.…

My complaint is that I filed a complaint about being charged for a membership after it expired. I renewed my old membership and upgraded to a $20 membership after Planet Fitness contacted me. I called the Parkside office and the trainer answered the phone and was completely rude. The manager was no help at all and even told me it was my error. He said I had to cancel the first membership for the auto payments to stop. I informed him that I was notified because expired. I asked for the corporate number and they both stated they didn't have it or the persons name I could call.

This has been the worst experience I have had since I first began my membership. I still have not received and resolution to the double payments they have been charging me. I had to close my account in order for them…

I have been trying to cancel my daughters membership since March I have called dropped off a letter and called. In June they told me it was all set. It was again and so I was billed banking fines. I have called the main office and head quarters to beginning on hold only to be disconnected. I realized that this might not be a lot of money a month for the average joe however she isn't using the membership due to cancer in which she is in the process of chemo and radiation. I did speak with headquarters today and they did take my number and would look into this again.

The problem is that she said there weren't any notes so another words I haven't done anything about canceling my daughters membership which is so not true. I am at the point of canceling my bank account so that they can 't get…

I have caught 2 bacteria skin rashes from tanning beds not being cleaned. I have documentation from doctor. As of returning back yesterday after getting undressed bed was really nasty after getting in and seeing it in the light. I have images I took.

Sanitation and cleaner should be placed in each of the rooms so we can properly do it ourselves instead of asking rude employees to borrow theirs and getting an attitude from them and treated poorly.

Well I'm very upset on Monday the 27 I went two the gym like usually I check in and pay for my bottle water. Or I take my water from home sometime refill the water bottle from from the fitness at home. Well today Tuesday I walked in the like always check in and the employee said too me oh you owed us a bottle water that you didn't pay yesterday. I said I brought my own water from home. The female employee very rude said no you didn't I saw you take a bottle from the refrigerator. I didn't like the confirmation not even her attitude or her a cussing me of doing that I asked if she had a witness they said no I was raised right with values I would not steal or not paid for something.

Why didn't she say something that day I was there 2 hours she left a message to her boss on the computer.…

I was very disappointed today when I went to the gym and the weight scale was no longer in the ladies locker room. That was one of the great things I liked about my gym was I could keep track of my weight every week.

I belong to the club on Washtenaw in Ypsilanti, MI. It would be so appreciated if you could get the scale back.

I don't know why Planet Fitness took another payment out of my bank account without me being told that after my year was up that they will still take payment out til I cancel. I have not received any emails from them at all.

I even went into the store to cancel the other day and she said I should got a email showing I cancel I still haven't got. I think its very rude to take someone money without them knowing.

Some of the sites are okay but the Bellflower, CA site is overcrowded, dirty, staff never replaces toilet paper, paper towels to wipe down equipment, empties trash, etc. TOMMY the supervisor of the Mr was threatening in his manager to me when I stood up to him regarding black card benefits.

We r to get unlimited visits to other site other than our home gym. They tried to charge $5 to use it past 10 visits. It clearly states unlimited on their website but they lie about it.

I filed a complaint with Elizabeth Planet Fitness Center and on my account it stated that I need to see the manager. Today when I finally met with the manager, which I thought it would be in regards to my complaint, but instead is was a reminder that my guest is not allowed to use the massage bed.

I attempted to explain to the manager, Pam, the situation and she continued to repeat herself and no response to my concerns. Pam was very unprofessional in regards to listening to my concerns even after I told her that I now understand the guest policy at this point.

I have decided to continue going to the Linden Planet Fitness Center which the employees are very respectful and courteous.

My wife and I finished doing our exercise and we proceeded to set up a hydro massage. I signed up for the 9:24 session and I waited for an employee to assign me a hydro massage. I waited for the employee, but since Bianca was still talking to her friend I proceeded to go to the office to look for another staff member. All I found was 20 cases of water. So I interrupted Bianca's conversation and asked if their were any other employees available.

She replied that she can take care of me and I should of jumped and waved my hands to get her attention. I replied saying that I am not rude because I saw her talking. She got upset and stated she was not talking that she was with a customer. I was at the counter and I could her the conversation and it was more than just a customer. She also stated…

Planet Fitness, Lufkin, Texas 75901. I love the gym, staff and management. My complaint: The system music-speaker volume needs to be drastically turned down.

My complaint is about Planet Fitness on 12 mile and middlebelt. They said that I was put on collection for $69 because I have not been paying my membership monthly. They also said that they have given up on trying to contact me so that is why I was put on collection.

The issue was resolved and it turned out that my billing information was incorrectly submitted by an employee and that is why nothing was going through. They finally waved the $69 but it was a great ordeal to get to this point and I deserve compensation for my time.

When I signed up to join in May of 2015, I went for the $19 month plan. At the time I used a bank card that I knew I was going to replace. At my next visit I went in and gave them my new card, telling them to use that instead. The other card was from my bank account in St. Louis, MO. For the next 3 months in a row, you guys drew money from the old account, causing me to have 2 overdrafts amounts from that account of $30. After calling and talking with the trainer, Jason at the location in fairvewheights, ILL. He was able to get the other card off.

At the time we had talked about a free month or something to help since I was charged a total of $60 in fees from my bank. I knew when I used that card to join that it would not have money going into it bc I had just moved, that is why I went in…

I had a big problem with a manger at the flamingo location. Her first name is Mila. My account was froze for a few months. I unfroze my account on July 1st 2015. I went to the flamingo gym on July 2 2015 and July 3 2015.

Their wasn't any problems with my account those 2 days. I went back this gym on July 3rd around 10pm. An employee name Philip said their was a problem with my account. A charge was made on June 17th 2015. That couldn't be possible.

I just unfroze my account on July 1st 2015. On July 3rd I spoke to the manager Mila and let her know what was going on with my account. She acted like she understood. She later told the employee at the front not to let me work out until my account was fixed and I called my home account.

I called the rainbow location that same day. Around 1pm on…

The staff and management at our my Planet Fitness is wonderful! They are courteous and happy to help members at all times, and they wipe down the machines throughout the day. The problem is with the new weight machines on the circuit training side of the gym. The machines that were replaced had separate 5 and 10 pound weights that could be added to each bar weight on the machine. On these machines where bar weights went from 10, 20, 30, for example, you could put your pin under the 10 pound bar and add the separate 5 pound weight on the rope. In this way a person could build their strength and muscle in a the safe and efficient manner that the trainers at the facility first showed me when I joined.

The new machines do not have the 5 or 10 pound weights that can be used to increase weight…