Planet Fitness

Cornelius NC location mgr Rene Spuvy Assist mgr ? Kalen Oakins and Employee kendrick.. a new memeber walked past me and was harrassing me saying "cell phones in the Lobby like the sign says" i told him to lgo away i was working out.

He then went to counter and spike to employees.. Employee kendric(refused to give me his name) came and began to harrass me telling me i cell phones in lobby.. I told my ear puece out of my ear and said im working out leave me alone.

He continued to bother me i said for all you know im listening to music leave me alone im trying to work out. mgr .? kalen Oakins there came up to me while im working out and began bothering me i said leave me alone again im working out he continued to stand within.

2 feet of me and began to argue. About my phone saying i heard…

The reason for contacting you is we recently joined planet fitness, because one of our friends referred us you as a great place. As a premier fitness center with excellent service & the newest great fitness equipment. However, this is far from the truth. Joining Planet Fitness was the biggest mistake we have ever made, and we not repeat again.

When we joined Planet Fitness, we were intially told by one of the employee’s certain dates that we could expect to pay monthly membership dues. The problem was they disclosed that we would be charged an annual membership fee, but they were dishonest about what date these fees would be charged for this annual membership. So as to when it would be drafted from my bank account. We were charged on dates that were not what we agreed to, our bank account…

I go to your facility for a workout for cardio and back exercises and enjoy using the message chairs at the end of a long Workout (1hour) and understand that occasionally the chairs are in use . But ,since school is out the hairs are being taken for sometimes up to an hour by teenage girls that do not sign in.

I asked a female employee why they hadn’t signed in and was told that she leaves tokens on the sign in sheet and That people forget to sign in . The same thing happened with the same employee in charge a month ago and I asked if teenagers were allowed access to black card areas and was told they were.

This is the Aurora facility near harbor freight. Is it true that kids can use the black card areas ? Do they ever check black card activity sign ins to black card membership? There is…

The staff at planet fitness lambton are extremely rude everytime I Approach them. Especially A woman called Freya. They should have a better customer service approach then this. This gym sucks.

I belong to the Torrington Planet Fitness club and recently had a disturbing experience with one of the front desk attendants. I did not have the proper eye protection needed to tan ( which I may add was never brought up previously at any time during my membership) and the worker, Akins, was very rude and told me I could not tan.

I asked to speak to manager and he said the manager was not there and I would have to come in tomorrow to talk to him. ( He could have easily given me a contact number for the manager). He also could have let me use the eye protection that was available on the counter.

He instead refused and was rude about it. This is not a acceptable customer practice. Please let me know what will be done to rectify.

The tanning beds are filthy!! I've been telling staff for weeks that they need to be cleaned, on top of that the bulbs are out on the beds. Please address this and get it cleaned and fixed. Very dissatisfied member.

I went in for tanning today and the bed they put me in had 8 bulbs out. They didn't tell me this until I was already in the bed when I noticed. When I let the worker know, I told him I would've chosen a different bed if I would've known, he looked at me and laughed and said you will still get tan don't worry about it.

I felt that was very rude to say and after he said that he just turned his back and walked away. Now, the last time a bed had more than a few bulbs out they were telling people just so they knew before they got in, just in case they wanted a different bed.

I know bulbs go out but if it's 8 of them in 1 bed, they should be nice enough to at least tell you. Sorry for the long story but I just feel he was being very rude. This was the South high street location in Columbus…

they don't have scales so we cannot weigh ourselves. I guess the clientele is a bunch of fragile little flowers who don't have the right to see a vital health stat because that would violate Planet Fitness's no judgement policy.

Yet everything on the PF Facebook page talks about weight loss and health. We aren't children and don't need a damn gym to protect us from ourselves. If they grow up and let us weigh ourselves that would be great.

I have been a regular customer for about 6 months now and want to be a life long member, but I do not know how much longer I can stay with Planet Fitness's irresponsible and wasteful practices. While most gyms have embraced conservation and switched over to washable towels, PF still requires patrons to use disposable one-time-use paper towels for every machine they use. I alone, use paper towels 6 - 8 times each gym visit. I estimate that I use an entire roll each month. Planet Fitness's aggregate waste of paper towels is inexcusable when a simple solution is so readily available.

I understand the bulk purchase of cloth towels and washing machines and dryers is costly, but it is an investment. This upfront commitment to the environment will not only make PF look environmentally friendly,…

The front desk employees are super rude everytime I visit this location.I waited 15 minutes for a massage chair just for them to tell me that they had cancelled it by accident,manager or crew didnt assist me at all while I was waiting.(New location on Willowbrook)

my wife and I joined last April 18th 2018. we were excited to get to go work out together but unseen health problems hit my wife within days of us joining the gym.

finally on May 8th,2018 they discovered my wife had stage 4 pancreatic cancer. we never got to use our membership. Once we found out my wife was terminal we went up to planet fitness on Milgen road Columbus, GA 31907.

and explained that we had no idea when we signed up that we were going to fight for our lives trying to save my wife's life, well any way instead of you canceling our membership you have been taking out of my checking account for a year. we went yesterday to see the mgr.

he could care less that my wife is dying . 00 dollars a month out of my checking account for a year and we never set foot in there. you know…

00 at the Pasadena, Md. outlet. We were told that this membership could not be transferred to another location by the branches. We have 7 months left on this. We would like Corporate to change the membership to the Ordinance Rd.

location in Maryland because we do not have to wait at that location. At the other location we could never get on the equipment we wanted and there was always a wait of at least 15-20 minutes. Please help. Thanks Larry

I got into the wrong tanning bed. I called the front desk to inform them and asked them to change it to my room. The response that was given to me was I have minutes left in the other room if I wanted to hop over.

I told them I wasn't that flexible and asked them to start it in the next room over. His response was that if I knew someone with a black card, I could have them start it for me otherwise there was nothing he could do.

I got dressed and asked for a manager and there was not one available and one would not be in until Thursday. I know they use peoples Black Card because I went to tan one day and it said I was within my 24 hours and I objected because I didn't even go to the gym the day before, but they were able to get me tanning.

So, for them to say there was nothing they…

I would like to question why at the location I frequent in Bowmanville ON is having such a turnover in employees? I truly enjoy going to the planet fitness at my location but question why so many of the employees are quitting, you have hired some wonderful people but for whatever reason they don't stick around I think maybe someone should take a look at the management end at our location because the people I have encountered have been very friendly and very helpful.

I would think that someone in HR would be interested to find out who should own why their is such a turnover in such I enjoyable place to workout, I actually miss a lot of the friendly faces that would greet everyone, the ones replacing them are friendly but how long will they stay?

com. I’m well qualified so when I calledto check in the status kept getting the run around. I even spoke to the manager about the position and never got a call back. I have over 16yrs custodian experience. So I had my wife to call to see if the job was open still and the lady said yes it was the when they ask for the name my wife said my name and the woman said oh the position is filled.

That’s not right and I’m a member of planet fitness for a long time. All I have on my record is a misdemeanor. I never got a call back or a interview. I feel like I have be discriminated against

Staff is exceptional. Gym is always beautiful, clean with great temperature control. My complaint is the music. It is the WORST. Not sure who picks the tracks, but they need to be fired or allowed to only pick noise during the hours between 12pm-4am!!

I am 58 years old. I come to the gym during my lunch hour 1130-1230. During that time I am lucky if I hear 3 songs I recognize. At this time there are maybe 3 people under my age present - most of us are geriatric.

I do not wear ear buds or headphones, but I shouldn't have to. I do my best to ignore the "noise", but yesterday you actually played the satanic crap you hear when you go to Hot Topic. It's almost enough to piss me off.

How about some classic rock or 70's Pop between 4am-1pm? , America, BeeGees, Beatles, etc.? You can play the…

I wiped down equipment but did not use spray. Staff told me that when wiping down equipment liquid spray must be used. I said that sign only says wipe equipment, staff said it was understood that spray must be used.

It got a little heated. Who was correct?

My complaint is the tanning beds half the time don’t have air conditioning, but I can deal with that. Today good Friday, April 19, 2019 I signed in as usual for the tanning bed I had about four minutes to wait till my time was up.

Before signing in the woman in front of me got the notice that she could not tan because it had been less than 24 hours since her prior 10. So I signed up after her I’m all done she’s at the desk speaking to the gentleman at the desk and next thing I know when I go up to the desk to start my tan I’m pushed back 15 minutes because she took my spot. WTH?

I spoke to the gentleman about this at first he told me it was because she was late. Well I caught him on that lie and told him that she wasn’t supposed to be tanning because it hadn’t been 24 hours since her…

Planet Fitness would not renew my membership using a credit card, because I was issued a new card number.

Planet fitness at this location Planet Fitness Aurora Fox Valley IL 4306 E New York St Aurora, Illinois 60504 Contact Us Phone Number: (630) 995-9555 Email: aurora.il@planetfitness.com

is my home gym In lay 2018 I came in to.transfer my membership where I was going on a business trip for 2 months. I never made it to that location.

So I waited the 90 days to.transfer back to my home gym in August 2018 I went into my home gym location I was told my membership was cancelled and I needed to speak with management,

I called made several visits to try and,speak with manager and I've been giving nothing but the run around.

MIND YOU PLANET FITNESS IS DEDUCTING $11.04 membership dues every month.

So today 4/17 once again I'm here at planet fitness in Aurora, Illinois and Jason the manager is…

in 117 st manhattan Planet Fitness there is a disrespectful staff that works there. He refused to give his name. He is chubby and bold that wirked thus Saturday 4/6/19 at 3 30pm who needs training in aproaching and treating your customer better and with education.

i keft the gym becsuse he continued yelling at me ;sue this place;. i dont recomend a staff like this working in this Corporation where they have to associate with clients. This gentleman should be suspended or fired. i will check on this due to 5 other clients agree about this matter i am a client for many year and the others.

The Planet Fitness located in Kenosha, Wisconsin has been a pretty friendly family place up until recently. The Charter Fitness in Kenosha has closed and a large portion of those members have come over to the Kenosha Planet Fitness. A small portion of those individuals are what some call gym freaks.

Those individuals come in and take over large sections of work out equipment and constantly slam weights and weight machines so loudly that it does affect other members work outs. They never wipe down any equipment after they are done with it and not one employee says one word about courtesy to other members.

The day shift employees all stand around talking to each other and very little gets done. I have on numerous occasions talked with employees about this and asked why the offenses are never…

Front desk associates at Greenlawn, NY location during the evening are extremely unprofessional.

Cancel Membership, I am living in Conroe, TX and had a membership in Cottage Grove, MN. I have called to cancel my membership and want to make sure it is canceled. It keeps drawing out of an account that is not mine. 641-831-4453 is the phone number the account is under.

Please confirm account is canceled

I can be reached at 641-840-1281

Was requesting to sign up an employee and myself before I met with manger Tristan Zamarripa. Manager Tristan did his absolute best to make sure I will never purchase multiple memberships at his location. No matter the deal, it's not worth it.

I will end up going to la fitness just to avaoid the experience I just edured. Won't be back

I have been charged my membership dues 2 weeks ago, now I have to pay dues and an annual fee? Wow! no! I want reimbursed for my payment. I also want my last fee payment to be prorated.

I recently join PF with my daughter and we both had to cancel due to personal reasons on 2/28/19 and everything was fine, however I was NOT told I would still be charged the $40 annual fee. This is not good , I was aware that if I cancel before the 10th I would not get charged the monthly fee but was not explained about the annual fee.

Very disappointed

Today i tryed to sign up again i am with silver sneakers and my insurance pays for my membership after over 30 min they then told me that i would need a check to sign up it would also be 5 dollars a month and 40 dollars a year. i told them that again my insurance paid for everything.

Then they said they could do nothing without a check i was trying so hard i said cant you do it with a debit card that's the way they did it last time, and she said no. after all this i had to call my ins company and have them to call them on 3 way for them to tell her what i already new its paid for.

they are making old people pay for expensive plans it took me almost a hour to do this. I want them retrained,. and they were rude like i was trying to get something for free.

I'm in Daly City, CA but moved from Minneapolis, MN. I enjoyed 2 locations in Minneapolis almost daily. They were well kept, the machines were functioning and in good repair, the gym and showers were very clean. During our cross country move to Daly City we visited at least 6 different planet fitness gyms that were as clean or cleaner.

This all changed when we arrived here. This Daly City gym is not anywhere near clean. It's almost an unusable facility. Broken filthy equipment, broken filthy showers, little to no VIP equipment. I've personally seen the cleaning routine, which seems to be someone watching TV acting as if they were cleaning.

The shower was only cleaned by a quick squeegee of the floor. This gym using your name is a disgrace.

I am very upset. I was new member and was given a blue card to indicate 16 visits. According to the blue card I entered the gym 16 times in the time Frame. According to the system 15 times. According to the gym I do not qualify for a gym bag.

I work so hard to get this gym bag. I also was sick in the time frame and seeked advice. I also went on leave and also seeked advice of which was given to me. I even went to the gym will bring sick to swipe my tag.

The day when I went to collect my bag still in the time frame I was told they do not have bags. They did not even cheched to see if I qualified for the bag. The card was signed with not date to indicate that it correspond with the system.

After I came back from leave I required 2 more times and still there was no bags. Today I went to…

Planet Fitness at 520 East 117th St. is a disaster! During the overnight shift the front desk clear disappears, leaving front desk unattended, frequently leaving the premises. Cleaning attendant sneaks out the fire exit, leaving door propped open. Often there is no employee on premises during this shift for more than an hour.

Persons without memberships are permitted access. Primarily one Arab guy who harasses and threatens other members with physical violence. He makes a mess in gym floor & locker room tossing his trash wherever he pleases. He also injects himself with steroids in dressing room of men's locker room and throws used needles on the floor.

These issues have been brought to staff and management's attention by several members numerous times. "

I was told if i froze my account till the end of my use I would be done with it this was March 2017 and today I get a fucking charge for $40 they wouldnt give me back basically stealing from me dont go to this place they steal from people

Very rude Hispanic cleaning lady at the Naugatuck/CT club. I ASKED HER TO TURN ON THE WATER BED AND SHE REFUSED. SAID I HAD TO WAIT FOR THE CLERK TO RETURN FROM THE BATHROOM. THE DAY BEFORE SHE DID TURN IT ON BUT GOT ANNOYED BECAUSE I ASKED HER TO TURN ON A DIFFERENT BED SINCE THE ONE SHE TURNED ON HAD A FROZEN MONITOR. EMBARRASED AND DISGUSTED.

WILL SHARE WITH OTHER PEOPLE!

Good Day

I have been having a serious issue regarding a cancellation of membership. I have called several times with no response and then I tried about two hours ago where I was told to hold the line and the next minute my call was dropped. I have been sending emails from the 28.12.2018 and still no response. Can someone please treat this as urgent as this is getting a bit frustrating and get back to me ASAP.

Regards Liche

I am a previous employee and tried retrieving simple employment information regarding my hire date and resignation date and was denied the information. I need this simple information to provide Social Security the information to appease a question I was asked.

This is from the Albuquerque, New Mexico Human Resources. I have every right to my personal information. Please advise. Thank you. Edward R Garcia 5052498543

I Cancelled my membership on 11/25/18 online and receipt a confirmation email stating my cancellation was received and pending cancellation. 00 for two months. I called the gym in Carson and Torrance and both said it showed pending status and it usually takes 30 days to cancell.

00 and it is 63 days since I cancelled. 00 for both months and I would like for the account to be updated to cancellation status and not pending. I had no problem with my experience at the gym, it is only now that I need this to be cancelled and refunded.

My membership number is 10041682133 and phone number is 310-292-8229

On January 15th, 2019 my wife had went to planet fitness at 1100-1200pm late night to get a workout before coming home. A male employee kept hitting on her and harassing her. Please pull video feed and fix this. My wife is asian, should be pretty easy to see. Employee was black male.

My wife did have a ring on and is pretty big, but this is sad that women in this town are constantly harassed out in town, you would think the employees at a business would make there customers feel safe. Just saying, I have no respect for a employee hitting on married woman, I also am a member of that gym and will not go back because I want to say something to him but

fear I won’t be able to stay calm so I choose to give up my membership. Gym is Albany Ga, 1016 N Westover Blvd, Albany She thinks his name…

I was working out with my daughter using free weights and yoga mats and balls. A Planet Fitness employee came up and accused me of being a trainer and told me that Planet Fitness has instructors who teach classes and that I could not teach a class at Planet Fitness.

I was appalled as I was with my daughter and her best friend. We were just working out together. There was no class. She proceeded to tell me a class was starting and maybe we should join the class. We offered to leave the room..

Which is ridiculous as it is an OPEN GYM. I went to the counter after our workout to express to the manager my concerns. Thinking some additional training was needed. I was more appalled to find out the manager is the one who came up to me accusing me of being an instructor.

She refused to give me a…

I would really like to talk to someone in the corporate office regarding problems with the new trainer and new managerial staff at the location I have been going to for almost 2 years.

Today I called the toll free number and after being on hold for 32 minutes, I hung up. I also called the regular number and was again put on hold.

After the experience I had at the gym last night, and then not being able to get in contact with corporate today, I am beyond frustrated!

Tried to go to free class with downloaded coupon for Rockledge, FL location. Coupon printed for Melbourne, FL location, even though I was on Rockledge location website. My wife tried to print a coupon and the same thing happened. We went to the Rockledge location and were told we need to wait 90 days now since we printed a coupon for the wrong location.

Explained what we did, and could not even get a tour of the facility. We presently live in a 55+ Comunity where our clubhouse has issues and is closed, and many members were going to join Planet Fitness. Your company has now lost business over this bad experience.

Seems like a bad policy, and why have to wait 90 days? Our community has 1600 homes and may be without a clubhouse for the next one to two years. You may want to rethink this…

I was a black card member at the Planet Fitness in Penfield NY, I then moved to Rochester and transferred my membership to the Greece Planet Fitness. this is after my dues were taken out for the black membership card.

The Greece club then proceeded to charge me for another membership fee. This was about a month ago so I said, you know you will be offering deals for basically free to join around the first of the year … they did not care.

So I quit your club and will not rejoin. I find this a rip off and so would anyone else, … I will promote the club a just joined and defer those that talk to me about Planet Fitness based on the way I was treated.

It is an unacceptable way to treat a person who came to your club and would have continued for years

call me.

The manager has a poor attitude towards me. Maybe once she will smile at me. Other customers in front of me, she cracks the biggest smile. I walk up and she avoids me like the plague and can’t seem to bring herself to smile at me.

Does planet fitness have a problem with me? Please inform me if so. Tell me when, how and why! Thanks. This is the New Bern, North Carolina center. Charli Hebert

I had a membership a few years ago after a few months I had to call and ask to cancel my membership due to my boyfriend was in a bad accident and was hospitalized for over a month I had to take a leave of absence so I had no income coming in.

the person I talked to said she would take care of that for me she said I would have to come in to sign paperwork but I told her that I couldn't do that I wasn't in the area. she insured me that she still would be able to cancel my membership. 00. 00 I owed.

I explained this whole story and she said well there is no notes attached to the account so there is nothing they can do. the manager sat in his office wouldn't even come out knowing there was a issue. im very disappointed I was lied to and this money wasn't refund to me.

or the very least let…

100 words not enough. My written complaints are in the attached jpg file

The manager Bobby Smith at the PF in Lockport Illinois 60441 fails to greet members when they arrive. After a year or more of attending the gym at the same time M-F he does not remember your name or even say goodbye when your workout is complete.

I find it difficult to believe in such a highly competitive market, that the MANAGER could have ZERO people skills. The fact that he makes no effort to remember the names of the people who attend the gym is beyond me.

If you lined up 20 members who attend this location in the morning, I doubt that he could name 2 of them. The next time corporate comes to do an audit, I hope that they do more than check how clean the location is.

Maybe corporate could interview the members to get THEIR thoughts so that real improvements could be made. The…

I belong to the Crystal Lake IL Planet Fitness since it opened. When it first opened this place was great. Super clean and everyone was so nice and friendly. I have had so many bad experiences in the last few months now that it is making me want to change clubs.

I moved and so this is far for me to drive now but I keep hoping that things will change. Last week I went to work out and since the colder weather I like to go in the tanning room for a few min just for some warmth.

When I arrived there I was told to bring a credit card next visit so they can keep it on file. I said no, since I don't buy anything there and my billing is automatic there is not reason to have that kept there and I explained I have been a victim of stolen credit card info.

That happened when I first walked in the…

I am writing you with the intent this will be the last of my issue in regards to cancelling my membership with your Company. I have spoken to employees of your Company on a few occasions with the last person claiming to be General Manager Karyna Ober located at your 4135 Chicago Ave Riverside, CA location.

No longer is this an issue, but it has become a fight to have my membership cancelled and stop my Auto Pay from my bank account. I have been told that I must “prove” that I have submitted a cancellation request.

I have sent a total of 3 cancellation requests with the 3rd and final being received on 10/5/2018. 60 in mailing fees and being on a fixed income it appears that your Company does not care for the Consumer and the costs we are forced to pay.

I called to follow up a week later…

as a black card holder I tan frequently when I go and work out for the last three months the tanning beds have been closed due to renovaitons. I feel I should be getting some kind of compensation. please get back to me as I will be down grading to the white card again.

Today I went in for the first time in a month. I have been sick and over worked, etc, and was really looking forward to tanning, working out, and using the hydro-bed. I walk in and there are four younger girls at the counter, and they all just look at me, and sort of snicker, and then one says, do you need something.

And I said yeah, I need a couple things I want to start out by getting a laydown tanning booth. And at this point three of the girls walk up and I'm assuming by demeanor alone, was the seniority of the three, says I need to see your eye wear or we won't let you back there.

I said I'm sorry my what, I genuinely didn't register what she was asking at first, and I said I don't have any, mind you all my past experiences no one has ever demanded I have any and have given me the…