Planet Fitness

the rubber bands have disappeared, there are no small ones no medium ones it has been like this in the Salem ma store

On Monday, April 19 approximately 4:30pm, the assistant manager, Tatiana was on a personal phonecall laughing and refused to assist me. I asked her three times for tokens for the massage chair. Tatiana and I were the only ones there at the frontdesk.

She raised her index finger and told me to wait. I've never experienced this with any other Planet Fitness workers. Her personal phonecall was more important that her one and only customer. I've been a member at Planet Fitness prior to Covid and was excited to return but with a disrespectful attitude and lack of work ethics Tatiana has made it uncomfortable to come to Planet Fitness.

I would like for her to be highly reprimanded for not doing her job and for not prioritizing her customer.

Subject: Requesting a refund for late charges($30.00) agreement # 11460

Dear Sir or Madam of Planet Fitness:

This letter serves as a formal request for a full refund of charges to my AMEX account from your company Planet Fitness(PF) local club: 3200 Pennsylvania Ave SE, Washington, DC 20020. My name us Hayden Russell #11460. I started 2021 with the intention of returning to the gym. Although I am a member of LA Fitness I decided to seek a membership at the local Planet Fitness(PF) which is conveniently right down the street. January 10, 2021 I submitted all the requested information online for a membership at Planet Fitness@Penn. Two months had passed before I visited PF but noticed I was charged $25.60 on my AMEX, $15.00 more than I expected. On March 9th I went to the Penn branch to…

35 was taken out of my account. After speaking to Savanah, I had my membership canceled by Lisa. All I was asking is why. I obviously was getting on Savanah nerves because she thought it was OK to talk down to me.

When asking to speak to her manager she said she will tell me the same thing. Rude! I wasn't asking about tge charges at this point how dies she know what Lisa will tell me.. The manager Lisa gets on the phone and said Savanah was just trying to answer my questions, as if it's OK to talk down to people.

I ask for Lisa to speak to her boss cause this is going nowhere and Lisa said they will just send my complaint back to her for her to call and say sorry again. I canceled my membership.

I would like to file a harassment complaint against one of the employees named Felicia at the Seffner, Fl location. She spoke very rudely to me for not having the app downloaded on my phone on Friday April 9th 2021.

I advised her that she should be more polite when speaking with customers. She then begin speaking to other employees about me and behaving in a hostile manner. I came to workout today and she was working again. I didn’t say anything to her even look her direction.

Then towards the end of my workout she comes up to me threatening to cancel my membership because she says I was giving her mean looks. I would like an investigation opened up because I didn’t look her way and I was very confused and the cameras can clearly show you I was minding my business the whole session…

I have been a member for over 5 years and have referred many members to my home club. I was rudely spoken to about my mask wearing and nicely and politely addressed the gym manger. a few weeks later, I was spoken to again and I again respectfully spoke to the manager and believed everything to be fine.

Upon my next workout, I was told my membership was cancelled and I would be trespassing if I proceeded to workout, the police were called and arrived on scene sometime later. I was politely and willingly asked to leave with the officer of which I did.

I do the best I can and have worn my mask correctly other than to drink. There are many other members not wearing them correctly and they have never been spoken The ones who have, have caused scenes and cursed and yelled, I never did, yet…

Men’s locker room showers have not been cleaned for 3 to 4 days toenails cut and left sitting on a bench since Thursday shower stalls not cleaned with same debris on floor for 4 days. Have previously complained about mold in the showers and today Antonio the service worker was rude and disrespectful accusing me of being the person who complains about the dirty locker room and

he literally walked away from me and would not listen to anything I wanted to share with them . I simply wanted to share with him that there were toenails on the bench since Thursday. Starting to figure out where the problem is with this organization.

Went in to to cancel my membership after not going to this gym because of covid, but still being charged without my knowledge. They have a punk kid, Cesar, telling me to read my contract. I wanted to plea my case to an adult but I had had to deal with this punk kid making 4 dollars an hour. No adult available. This place sucks.

Machine no PF003690 Is worn out and can cause injury if used with all weight, since the gym opened in August it’s never been maintained

First they close the gym on Robious Rid without any notification. I found this out by going there. I am then inconvenienced to have to drive to Hull street.

I have gone a couple times and I have great concern about cleanliness and safety. There groups of people working out together unmasked just basically gathered around equipment.

When is the gym opening on Midlothian and how will the members be compensated for being inconvenienced?

I joined planet fitness in st Augustine fl, over a yr ago. I am part of a circuit group 3 days a week with a welcoming group that has been there 5yrs. We promote any new comer to join anytime someone inquires about the circuit.

Kiara rather have your company loss over a 13 person group to be terminated in order to placate 1 member that is known to be a pain in the ass. This is unacceptable and deplorable!

Been a black card member now for awhile. I go to PF in three different states.

However my home gym in canton ga has taken a turn down. The young people hired have no 0 customer service or common sense. Got done with my workout. Had my back pack. Umbrella and items in my hand. Asked to tan.

Young lady says do I have my eye where. I said yes. She says we need to see it. Hands are full. Said I had them. She said how do I know your telling the truth. I am greatly offended.

So I sit all down to show her. Then another young lady said did u ran a 4 pm yesterday. I said yes. She says I couldn’t tan. 24hrs? I understand but 2 1/2 hours will not make a diff.

However common sense goes a long way in these times of hyper sensitivity of what we all have had to endure based on idiotic policy. Thank u

At 1am I went to the gym to work out and employee Roseanne blocked off the section and took a break instead of cleaning an this has been an ongoing situation I told her if I could work out well she Is on break she replied no I then asked her when will it be done so I can wait she replied don't worry about it,it's none of your business I felt so awkward the way she replied I just want to feel comfortable working out without any problems if you can please help with the situation I give the gym five stars but

with her customer service I would give it one never met a person so rude

My concern about planet fitness the lack of leadership that going on in the many location within the metropolitan areas . During this covid it look like their less concern about the members , when. It comes to SAFETY, (NOT CHECKING TEMPERATURE AT THE DOOR, WORKER LETING YOU KNOW THAT THEY DONT HAVE TO CHECK PEOPLE COMING IN THE BUILDING,

I just have a question. I'm not sure if this is the right email address I have sent a few but haven't heard back from anyone yet. I was member at the club and came into some financial problems and tried to cancel the membership but I couldn't.

So I was still billed for a few months which i couldn't pay and was told that the account had to be current to cancel and i did not have the money at the time. Im a disabled veteran and was not able to work for a while.

The charges were sent to collections and this was back in like 2019 but we paid the collections off eventually when we were able so it would not effect our credit anymore. We just happened to go by the gym and wanted to start working out again.

Its the only gym thats kind of close so we went there and were told about the fees that…

The last few times I went to Planet Fitness I felt like I was unwelcomed when I went today they wanted an updated card even though my payments are always on time and they were very rude and condescending about it it's not what they said it's how they said it they made me felt like a loser and very unwelcome and I had this experience a few times with different things I've been a member since 2014 used to love the staff least he's very friendly and

was a great place to work out I wouldn't recommend Planet Fitness to anyone anymore they can never say have a good workout or welcome besides the occasional condescending comments they never really look at you speak or anything the staff has gotten really bad because of that I'm taking my business elsewhere for businesses who actually care about…

i went to new location n florissant mo to work out and notice people waking around without mask complained to staff and got no one to check members to ask them to put a mask on very upset. i hope this lack of rules doesn't close the gym 8/19/2020 thank you

Planet fatness has made it extremely difficult to cancel my membership. I want my payment refunded for August. I've been given the run-around for 2 months, 4 trips to the club including my home club and no cancellation yet. This is the worst experience I've ever had.

Refund my August payment please. Make sure I'm cancelled.

The staff at Planet Fitness is useless! The equipment is always broken and they won’t help you with anything. They don’t rack the weights that are left around. They won’t help you adjust the machines or teach you how to use them.

They won’t address any concerns you have. They let people tie up the 30 minute workout room; even though there are signs everywhere telling people that it is for the 30 minute workout only! The trainer that is supposed to come with your membership, is hardly ever or totally not available, and the trainer that has been available lately, is nice enough, but has not had enough training himself and

WILL hurt someone if he continues training with the training he has had at this time. The new policy for masks! It is sooooo stupid. You only have to wear a mask if you…

The equipment is not very good hydrobeds are never working tanning beds always have burnt out bulbs the staff is extremely rude and is of no help

Employee by the name of Chavez at the Greenfield Wisconsin location was extremely rude and got in my face. Unbelievable that’s the kind of staff they have.

I cancelled my membership on June 26th of this year via email to the local store. I was them offered 2 months free. I did accept, but then said I did not want it. But, as of June 1st I was charged $39 for a annual fee. This is wrong !!

She did not inform me of this charge that was coming up. What can we do to rectify this? Thank you, Kym Davidson

I am a member of PF on St Augustine in Jacksonville FL. I love the club. Staff is friendly. Place is spotless.

However, I have a huge complaint. As of late, there have been many women dressed in nearly see thru workout pants and wearing sports bras only. It is clearly stated in dress code that this attire is not acceptable for the club.

None of the staff seems to address the issue. I don't want to see lady parts while trying to work out and I feel this needs to be addressed. FYI, I am not the only one complaining. Thank you in advance for dealing with this issue

Since Covid i realize u couldn't help taking out the first month and u made it right. But right after the Covid hit i thought i cancelled my membership online. 95 was takin out again. I called and was informed that i couldn't cancel online.

Which to me is crazy when the virus was so unsure. I was told i needed to come in and sign. Last month,june your company took out on the 17th so i though i was safe to cancel up to the 15th of july.

I feel i shouldn't be told to read the fine print. I called the manager and she said we can't do anything about it. Mind u this was the 3rd month i didn't get to use my membership. As I told the manager shouldn't of them telling me my membership is good till july 17th when they knew i was trying to cancel shouldn't they of showed good customer care and…

On 4/7/2019 I entered into a contract with Planet Fitness, and began paying 10 dollars month, and a charge for an annual fee in approximately June 2019 of 29 dollars for use of your company's gym located in Edgewood Town Centre. My membership number was #0033919704.

I consistently paid on time using auto pay from my Chase bank account for the duration months of this contract. On July 1, 2020, I noticed an abnormal charge of 39 dollars on my monthly bill. I immediately called the gym and talked to a staff member who became increasingly hostile with me causing anxiety and confusion.

He started demanding my number but at this point, I was so frustrated that I stopped and only could ask why he was speaking to me the way he was and that I have a disorder and I can't follow this way. I…

Recently in the Succasunna, NJ gym is under new Management. They shut off the hot water on the sinks and took out the weight scales ion the locker rooms. Why? I'm sure this a Board of Health issue shutting off hot water on the bathroom sinks..

No one will give us straight answer on hot water and scales.

I went into the men's locker room to change into my workout clothes. " I said "Yes". " Without any reply to my question, two females made their way into the men's locker room leaving me scrambling to button my pants back up.

They proceeded on past me to address what appeared to maybe be a problem with a leak in one of the men's showers. They never even said sorry or anything to me as they came in! This is unacceptable and a violation of a customers privacy!!

I do not know the two females names, but I know it was the clubs manager and assistant manager, because I asked another employee who they were when I came out of the locker room. There was not appropriate behavior, and I would appreciate this be addressed immediately, as I want to make a formal complaint.

No child care or children club

I was waiting in a tanning booth for it to b the I I told them 5minutes to get ready well 10minutes went by & not turn on so I got dress went out to tell them to turn it on went back in another 5or 10 minutes went by again & nothing so I got dressed & went out to tAlk to manager which was a waste I notice the employees were New They only been here for a year & was so happy they put one in my area which is New CAstle Delaware on sunset Blvd my name is Nancy Kowalski

The music is too loud at the barker cypress location I can hear it over my headphones and it just makes me want to not workout bc it’s annoying af.

Good Afternoon, This letter is regarding a matter of principle and definition. Earlier today approximately 6:15 pm Tuesday November 5, 2019 at your Garner NC location. I was using a machine however left to speak with another gym member when another gym member approached the machine and appeared to bend down at a bag which I left.

I then explained that I was using the machine thus she may leave the bag there and continue. She then decided to slide to another machine. I explained she may continue just leave the bag there if she may. She continued to chastised me & said “Well, if you weren’t talking you would get the Hell on the machine”.

Automatically I became defensive and upset as this made no sense. My Witness and I looked at eachother in a disbelief. I asked her witness what was wrong…

MY membership was terminated on 10/28/2019 because of a ex employee Natasha who had ear phones on in the massage chair room over hearing me standing there talking to another women Jill asking me about a black lady chasing me in the gym I told her yes and said I have another black women all over my ass Natasha which is from Puerto Rico went up to front desk said I used the N word then went outside told her friend the 450lb women that comes in there Tanya who is black that I am friends with and

hug in the gym came in the door come up behind me in front of massage chair room while I was still talking to Jill and cussed me out saying I was using the N word called me a white rasist and a bunch of other stuff in the front of everybody who wasn't even in the building to hear the conversation and…

October 15, 2019, I decided to go to the gym with my daughter (as a black member guest already signed up) about 11:30 am. Moore) asked me for my number. I gave it to him. He asked "are you a guess"?

I replied "I'm on as a guess with my daughter that just went in"! I asked what the problem was and he responded by saying "wait I need to get your information" I see you in the system as an RC or whatever " which was strange because when I had a membership my number wasn't the same!

So that means while I was waiting for him to find my so called information attached to my daughter account he did some research by my last name! So I asked again what the problem was because he was pulling up old information, he respond by saying I need to make sure I put your information in properly.

I asked who…

Unauthorized charges on my credit card. Not cool!!!!

I've been with Plantet Fittness for around 8 years. I join on the premise of a 24 hour club and purchase your black card membership. Its getting harder for me to fine a club that is open 24 hrs seven days a week. They're starting to close early on weekends which is a big inconvenience for me. Your core principals are being compromise and controlled by your franchisee. I don't understand how all big companies lose track where the rubber hits the road. Please look into this.

George Aflleje

gaflleje@gmail.com

904-334-1496

Alexis assistant manager was so mean and rude planet fitness in Chula Vista Broadway she downgrade my son membership because he is 16 he got a black membership to bring a guest. He got it online the manager gave him tha card with no problem I wanted to talk to her and she ignored me she was mean and rude no educar and

no ethics he said that online doesn’t show age limit I am so mad at your assistant manager do bad Alexis shouldn’t be working there we are looking or another gym . It took my son get his black card a month the money was taken right away

I’m filing a complaint it’s 12:10 pm Saturday August 24 I just left the gym right now and I have been attending my workout at 1480 N Azusa Ave Covina CA 91722 for many months and unfortunately my next move is to cancel completely and stop my membership at Planet fitness.

I do not appreciate being yelled at and your employee telling me I can’t attend this particular gym no more. I suggest your Employee named JUSTYNE have an immediate attitude adjustment because of your employees lack of information and horrible customer service your company lost a customer.

I was yelled at and when I asked questions she refused to answer certain questions. Next time I’m going to record your employee so I have visible evidence of just how insulting and degrading your location in Covina is. She was not…

Cornelius NC location mgr Rene Spuvy Assist mgr ? Kalen Oakins and Employee kendrick.. a new memeber walked past me and was harrassing me saying "cell phones in the Lobby like the sign says" i told him to lgo away i was working out.

He then went to counter and spike to employees.. Employee kendric(refused to give me his name) came and began to harrass me telling me i cell phones in lobby.. I told my ear puece out of my ear and said im working out leave me alone.

He continued to bother me i said for all you know im listening to music leave me alone im trying to work out. mgr .? kalen Oakins there came up to me while im working out and began bothering me i said leave me alone again im working out he continued to stand within.

2 feet of me and began to argue. About my phone saying i heard…

The reason for contacting you is we recently joined planet fitness, because one of our friends referred us you as a great place. As a premier fitness center with excellent service & the newest great fitness equipment. However, this is far from the truth. Joining Planet Fitness was the biggest mistake we have ever made, and we not repeat again.

When we joined Planet Fitness, we were intially told by one of the employee’s certain dates that we could expect to pay monthly membership dues. The problem was they disclosed that we would be charged an annual membership fee, but they were dishonest about what date these fees would be charged for this annual membership. So as to when it would be drafted from my bank account. We were charged on dates that were not what we agreed to, our bank account…

I go to your facility for a workout for cardio and back exercises and enjoy using the message chairs at the end of a long Workout (1hour) and understand that occasionally the chairs are in use . But ,since school is out the hairs are being taken for sometimes up to an hour by teenage girls that do not sign in.

I asked a female employee why they hadn’t signed in and was told that she leaves tokens on the sign in sheet and That people forget to sign in . The same thing happened with the same employee in charge a month ago and I asked if teenagers were allowed access to black card areas and was told they were.

This is the Aurora facility near harbor freight. Is it true that kids can use the black card areas ? Do they ever check black card activity sign ins to black card membership? There is…

The staff at planet fitness lambton are extremely rude everytime I Approach them. Especially A woman called Freya. They should have a better customer service approach then this. This gym sucks.

I belong to the Torrington Planet Fitness club and recently had a disturbing experience with one of the front desk attendants. I did not have the proper eye protection needed to tan ( which I may add was never brought up previously at any time during my membership) and the worker, Akins, was very rude and told me I could not tan.

I asked to speak to manager and he said the manager was not there and I would have to come in tomorrow to talk to him. ( He could have easily given me a contact number for the manager). He also could have let me use the eye protection that was available on the counter.

He instead refused and was rude about it. This is not a acceptable customer practice. Please let me know what will be done to rectify.

The tanning beds are filthy!! I've been telling staff for weeks that they need to be cleaned, on top of that the bulbs are out on the beds. Please address this and get it cleaned and fixed. Very dissatisfied member.

I went in for tanning today and the bed they put me in had 8 bulbs out. They didn't tell me this until I was already in the bed when I noticed. When I let the worker know, I told him I would've chosen a different bed if I would've known, he looked at me and laughed and said you will still get tan don't worry about it.

I felt that was very rude to say and after he said that he just turned his back and walked away. Now, the last time a bed had more than a few bulbs out they were telling people just so they knew before they got in, just in case they wanted a different bed.

I know bulbs go out but if it's 8 of them in 1 bed, they should be nice enough to at least tell you. Sorry for the long story but I just feel he was being very rude. This was the South high street location in Columbus…

they don't have scales so we cannot weigh ourselves. I guess the clientele is a bunch of fragile little flowers who don't have the right to see a vital health stat because that would violate Planet Fitness's no judgement policy.

Yet everything on the PF Facebook page talks about weight loss and health. We aren't children and don't need a damn gym to protect us from ourselves. If they grow up and let us weigh ourselves that would be great.

I have been a regular customer for about 6 months now and want to be a life long member, but I do not know how much longer I can stay with Planet Fitness's irresponsible and wasteful practices. While most gyms have embraced conservation and switched over to washable towels, PF still requires patrons to use disposable one-time-use paper towels for every machine they use. I alone, use paper towels 6 - 8 times each gym visit. I estimate that I use an entire roll each month. Planet Fitness's aggregate waste of paper towels is inexcusable when a simple solution is so readily available.

I understand the bulk purchase of cloth towels and washing machines and dryers is costly, but it is an investment. This upfront commitment to the environment will not only make PF look environmentally friendly,…

The front desk employees are super rude everytime I visit this location.I waited 15 minutes for a massage chair just for them to tell me that they had cancelled it by accident,manager or crew didnt assist me at all while I was waiting.(New location on Willowbrook)

my wife and I joined last April 18th 2018. we were excited to get to go work out together but unseen health problems hit my wife within days of us joining the gym.

finally on May 8th,2018 they discovered my wife had stage 4 pancreatic cancer. we never got to use our membership. Once we found out my wife was terminal we went up to planet fitness on Milgen road Columbus, GA 31907.

and explained that we had no idea when we signed up that we were going to fight for our lives trying to save my wife's life, well any way instead of you canceling our membership you have been taking out of my checking account for a year. we went yesterday to see the mgr.

he could care less that my wife is dying . 00 dollars a month out of my checking account for a year and we never set foot in there. you know…

00 at the Pasadena, Md. outlet. We were told that this membership could not be transferred to another location by the branches. We have 7 months left on this. We would like Corporate to change the membership to the Ordinance Rd.

location in Maryland because we do not have to wait at that location. At the other location we could never get on the equipment we wanted and there was always a wait of at least 15-20 minutes. Please help. Thanks Larry

I got into the wrong tanning bed. I called the front desk to inform them and asked them to change it to my room. The response that was given to me was I have minutes left in the other room if I wanted to hop over.

I told them I wasn't that flexible and asked them to start it in the next room over. His response was that if I knew someone with a black card, I could have them start it for me otherwise there was nothing he could do.

I got dressed and asked for a manager and there was not one available and one would not be in until Thursday. I know they use peoples Black Card because I went to tan one day and it said I was within my 24 hours and I objected because I didn't even go to the gym the day before, but they were able to get me tanning.

So, for them to say there was nothing they…