PNC

Been with pnc for awhile now, most of my investments r with pnc. past few days I've had to reset my password. So today I'm back on line and it won't accept my password.... again! Getting very old, I will do this one last time.

If I'm still locked out tomorrow I will pull everything out of my accounts. Too much competition out there! Ty glenn smith

Unbelievably unprofessional, mechanical, disrespectful and rude. Refused to transfer me to someone else when seeking to ho,d her accountable for how she was treating me. The issue was over a $5 charge, which I expressed I did not care about. Ashley Byers is probably one of the worst customer service supervisors I've ever dealt with. Horrible representation of this bank. Been a customer since 2003, and this makes me want to close all accounts.

Ashley Byers needs to be held accountable!

Our local PNC bank is so understaffed. I never can get through when I phone them and when I go to the bank there is always a long line of people to be served. This branch on Beach Dr. in Calabash, NC needs more HELP.

It is not fair to the staff nor the customers of this bank.

I received notice from Target credit card that they had not received my payment for March 2019. 58 posted on March 7, 2019 to Target. I called customer service on March 19, 2019 and reported the dispute. I received a dispute number of 219078244061.

I called back today to follow up as I had not heard anything. After an arduous phone conversation with customer service representative Coniah, I was informed that there was never a dispute filed and nothing had been done. Coniah continued to put me on hold for extended time periods until he finally told me he was unable to help and that he would need to elevate this to a supervisor.

He informed me that this supervisor could call me at any time in the next 24 hours. I tried to…

I am the guardian of my father's account. My father was visited by a pnc representative in May of 2018 in the hospital. His beneficiary was changed although he was deemed incompetent by the doctor. Isn't this illegal?

inspite of the letters been going back and forth ,the department in OH does understand yhat i can not add them to the title becuse the one i have is allready cancelled and pnc should make this request to the DMV whom i…

or everyone to assist that is there,rather than having personel chit chat. We were very dissatisfied .

Hello,

This afternoon I came in and asked for four rollls (40 dollars) in quarters. When my wife opened them at home there was only 144 quarters not 160 and two candian quarters. We were shocked and upset to say the least. We called the Downtown Dexter Branch to get them a resolved and ask how this could have ever transpired. We spoke to Jennifer who was helpful and illuminating. While she did credit our account the 4 dollars of missing money and told us we can bring the candian quarters in to exchange; it was the explanation of how it could occur that still upsets us. She told us that 'customers' bring them in and the bank turns them back out. Wow! You don't open them? You don't count them? As she so clearly informed us. I have been getting rolls of quarters from you bank all year. My…

I have a check given to me by my atty.ist drawn on pnc.i called 5 offices of pnc.nobody would cash it..they said 10 days min. And they wanted a 2%,fee. The hell with that..this bank sucks.

PNC POSTED TO TWO NSF CHARGES TO MY ACCOUNT ENDING IN 6033 due to two charges that posted to my account on feburayb20,2019. The charges never pended the account nor did I receive notifications via my threshold emai notification which would allow me time to add funds to the account.

I’d like to request the reversal of the NSF FEES which totaled $72. As an act of good customer service to me. I’ve recently learned that the charges are capable of posting without pending first and because of this I wil keep a register of all of my charges.

I’ve spoke with two reps and PNC who have declined my request. So I’ve decided to send this complaint thru the online tool.

Will not cash a check drawn on their bank. I have legal driver's license. I think the teller's live to say, 'no'.

What has happened to PNC Customer service. I have call the last 4 days and had to wait an average of 24 minutes to address a fraudulent charge on my credit card resolved and 4 days later after considerable wait times I was again asked to call back once the pending charge was posted.

The lady I spoke to did not reset (as I was told) and I continued to get 8 fraud alert calls. I have been a customer for over 50 years and the service keeps getting worse. Your company has grown substantially but apparently you are not hiring enough employees to resolve problems having customers wait for 15 to 20 minutes to get service on the phone.

I know this complaint is not going to get me a response because you will most likely delete it.

I often visit the PNC bank in Roselawn Office that is located at 8054 Reading Road. Cincinnati, OH 45237.

I been going in there over 3 years depositing our church money. I visit the bank on 12/18/2018 around 4:45pm Shortly after I received a call from Mark asking me to bring him something in writing from one our Session meeting stating that I was choose by the church. First of all why would he go over and see what I was depositing. If I was not trying to open an account, create a credit or withdraw money what his concern. Our church account has two names on it Patricia Martin and Wyalene Severin since 2016 and we remain to be on that account. I will not take him any paper work down there, because it's none of his business I am making deposits only not withdrawn. I am African American and…

PNC will not renew home equity line of credit. I have been a good customer for over 35 years, Have multiple accounts in your bank with over 30,000 is your Bankt. shown I have over 7000, 000 in 401k and own two properties. I can't get a response what PNC needs to raise my DTI. I believe PNC is discriminating because I no longer work. I have made many attempts to straighten this out but all I get from your people is MY DTI is low. I understand but living off my savings and social security should not be the reason I am refused to re-new home equity line of credit. The property should be all PNC needs to qualify for the re-newing of line of credit.

check ref number 218306004772 610-623-5156 John Kelly 44 Pennock Terrace Lansdowne, PA 19050 email - stackie44@gmail.com

we went to the drive up window in montvale nj. and right from the start the woman who came to the window was very nasty her name is alicia abrams we have been banking with pnc a long time ,first time we saw her she was very rude and no help at all.we have more to add would appreciate a phone call to explain 201-263-9310 barbara lehmann or tom bachmann

Hello This is an email sent to Kristen Baucke at the Sunbury Ohio Branch.

Hi Kristen, This is Kevin Hardy, a customer at your branch in Sunbury. First of all, I hope you are well. I understand you are home on doctors orders. Didn't know who to contact so I wanted to reach out to you regarding a situation I had at your branch over the last 5 days. Long story short, I deposited a bank cashiers check into an account on 12-7 for $118,000 and change into my personal account. Chase is the person I worked with. I then needed to have a cashiers check in the amount of $110,000 to finance a business purchase. Chase told me I would need to give it 24 hours for the funds to clear. My wife went on Saturday and was told it still had not cleared. I went back on Monday and was told it would be available…

I just had the pleasure of going to the Flagler Beach branch-after waiting in the drive-through for 10 minutes I pulled into a parking spot only to go inside and hear the woman at the drive-through window carrying on lengthy conversations with customers about her son’s baseball games this is unacceptable and has been for a while and other branches-customer service is paramount you’re a bank for god sake’s

I over rated them 1 star way too much for them zero they deserve hilda one. Of your Human Resources a wicked bitchy slut u billing me unfairly over billing me for valid non valid transaction recognizable non recognizable I paid u 900$ u stole my payments the balance was zero based on hates and

discrimination especially this bitch hilda u closed my bank account without informing me while I was overseas causing me damages and fees and fines refusing to accept payments to merchants I authorize charges balance credit card was zero after u received 900$ I never make additional charges out of the blue from no where u billing me authorized or none authorized charges u billing me even for charges cancelled u don’t have a valid receipts or transactions to bill me 4200$ u being ass holes 1331$ I…

My direct deposit went in my bank account and i cannot get it out of my account even though yesterday i was told there would be no problem getting that money out today. Help!

श्रीमान से निवेदन है कि मेरी केसीसी किसान केडिट फाईल जो पिछले 8 माह से आपकी शाखा सांचौर जिला जालौर राजस्‍थान मे पेडिंग है जो मेने सारी फोरमल्‍टीज करवा दी है उसके बाद भी सांचौर शाखा के अधिकारीयो द्वारा बार बार परेशान किया जा रहा है ऐसा नही है कि मेने शाखा मे सम्‍पर्क नही किया है मे लगातार चक्‍कर लगाकर थक चुका हु अत मजबुरी मे मुझे आप उच्‍चाधिकारीयो को अवगत करवाना पड रहा है अगर रहते तरह सांचौर शाखा का कार्य आम किसानो व जन्‍ता के प्रति रहा तो एक भी खाता धारक आपकी शाखा से व्‍यवाहार नही करना चाहेगा मुझे उम्‍मीद है कि आप मेरी समस्‍या का समाधान करायेगे इसी आशा के साथ धन्‍यवाद

I went to your branch at Forest Meadows Drive in Medina Ohio , I was making a deposit, I waited 20 minutes the line did not move, I had to run another errand and came back , again nothing the line literally did not move for 20 minutes, the staff makes everything difficult, because they obviously are not trained to do their job.

I got frustrated and went to the other Medina location and no problem, everything worked like it should people this is not the first time this has happened at this location the manager needs to be made aware the staff is incompetent. Please pass my comments to the proper people to get this problem corrected, thank you in advance Randy Mast

My account overdrafted yesterday, and i was unaware that it overdrafted, so I got charged the $36 fee. I'm going through a difficult time and do not have the money to cover the fee. If there is anyway possible i could please not have to pay the fee that would be amazing.

I have already set up text alerts so that now I will be aware if i overdraft. Thank you for your time.

I am in the US Army and have been banking with PNC for years. I recently left the US to come to S. Korea and left my sister, Kimberly Cheek, a Power of Attorney (POA). The issue I am having is the branch located at 115 South Fayetteville Street, Asheboro, NC 27203 does not know how a POA is supposed to function.

The POA is filled out correctly and has the proper stamps. My sister should be able to walk into a PNC Branch, with the General POA that I left her, and withdraw money. They said it had to go to their legal office for approval.

What exactly is legal approving? If you know what a POA is, can read, and can verify identification, then what exactly is legal doing. I did all of the leg work prior to leaving when I went to my legal office to get the POA done.

I am greatly disappointed…

On Monday of this week I visited your branch location at 2537 N. US Highway 31 S in Traverse City, MI and want to let you know the employees there are always very pleasant and helpful.

However, this past Monday I wanted to pay our monthly PNC credit card bill using a PNC Prepaid Debit Card. Again the employee was extremely polite in trying to assist me. Here is my complaint and it is directed toward the upper level executive in charge of facilities and/or operations for this branch.

I was told by the branch employee that the transaction I want to execute may not be possible because of equipment/connectivity problems they have had for some time with their branch card reader functionality. As was the situation, the card reader did not work and I went away not accomplishing that which I…

Sean D Ferris 406 Laurie Dr Penn Hills Pa 15235

Pittsburgh National Bank June 26, 2018 Customer Complaint 300 Fifth Avenue The Tower at PNC Pittsburgh Pa 15222

Dear Sir or Ma'am:

As a 50yr loyal client of PNC I am disappointed in how my deposit in your bank was under compensated in interests payment. I have a Premium Money market account since 2008. I understand during the interim interest rates were usually low. But recently in the last year and one half the rates have gradually increased. I did not participate in the increase in rates for some unknown reason. When I reviewed my most recent statement it was that one PMM and the other were paid almost the same monthly interest. One PMM has 13K while the other holds 141K. I contacted the PNB and was told for some unknown reason the 141K…

I recently experienced a devastating barn fire , resulting in the loss of my 3 horses and 20 years of tack, saddles, equipment, etc.. My insurance company has declared it a total loss and paid $18,000- the max coverage. I built this barn well after I established my equity loan with PNC so it was never a consideration in the appraised value of my home.

however after speaking to 2 of your agents at 2 separate locations I am informed that it is PNC policy to lay claim to anything on the property and have been told I must rebuild. You are expecting me to pay taxes, maintain upkeep on a structure you have never had a real and concrete financial interest in and that I emotionally and financially am unable to do.

Todays costs of rebuild are astronomical and I have not only taken a massive…

Dont even want ti give them 1 star .Worst group of people working at pnc on jeffco in arnold mo. Take your business elsewhere. Definalty not a good bank.

I went to the PNC Bank on Airport BLVD and Azalea road in Mobile, AL to get $75 out of my business savings account that was set up in 2004. The teller asked for a my ID and the account information and proceeded to inform me that there was no signature card on file.

Since this happened before years ago, I told the teller that I had been banking with the Semmes branch for years and to call Tonya, the branch manager. The teller went to her manager for approval and after about 5 minutes came back and denied my withdrawal.

I was told that I needed to fill out a signature card at my branch which was 25 minutes away. I asked to speak to the branch manager. I reiterated that this problem could be solved with a simple phone call to Tonya, the branch manager of the Semmes PNC.

I also informed the…

Not happy with a banker at the PNC at west 86th st and Ditch Rd bank.

Since the emails are PNC you should be able to see for yourself. Never again will I do business with your bank and I plan to tell others. Steve Thompson

They overdrafted me 36 bucks even though I use the mobile app and it said I had enough in there ,I had 2 checks go in at midnight but they overdraw you before they put those funds in ! Then they didn't return any of my 3 phone calls!

I was a former employee left the company on good terms to pursue other interest at another bank. received my last payment from the company on Feb 2nd, and received funds from my 401k February 6. received those two and parted ways with PNC.

Fast Forward to yesterday received a call from overpayment from the 1000 bonus that was given to all employees. I was informed that since I was leaving the company I wouldn't received the funds. Which I was ok with. Then I get t his call and have been very aggravated and disgusted with PNC to the point that I WOULD never come back to work for this company.

The first representative couldn't answer my questions and got upset that I was asking questions to get clarity which really left a nasty taste in my mouth. While the 2nd representative was able to…

I called into the Clark Rd location and n employee was rude and hung up on me.

On another occasion I was told my overdraft fees would be removed by 4 different employees, but no one will remove the fees, the fees keep accumulating.

com, login and pay my pnc credit card. I would use an external account (my North Carolina State Employee Credit Union) to pay my pnc card. PNC would tell me account not found and I would be charged a $35 late fee.

On January 23, I called customer service to find out what is the problem. They confirmed my routing number and bank number was correct but they could not locate my account. I offered and asked if I could send a document from NCSECU veritying that my account was legit.

The pnc rep said there is no document I could send them to verify the account. I finally got it resolved by going into a branch. The rep(Tona Guffey) there learned that an old account from pnc was still popping up and causing problems.

She also became a little peeved with the customer service reps she had to call…

In regards to pending and posted charges and time cleared , there are several discrepancy . I have studied several transactions that are consistent when posted to account. Several times the amount will disappear and repair prior to a direct deposit.

The amount re-appeared and was authorized 6 days later than the original pending date, causing overdraft fees; as a result of this re-appearing charge, cleared before charges that are all ready pending; usually two hours prior to the direct deposit hitting the account. I also observed a escalated authorization being cleared one day earlier than usual when a complaint was filed for poor customer service, prior to a scheduled direct deposit totaling 4 over draft fees.

Bank rep was able to see where the error occur and was not open to refund any…

I have been a customer, first at Riggs Bank since 1985, then at PNC after the acquisition ever since. I have a business account and a line of credit, plus a home equity loan. Today, Friday 11/24/17, I went to the Silver Spring MD branch located at 8661 Colesville Rd.

Silver Spring Md 20910 I was waiting in line to make a deposit and I noticed 2 tellers sitting in their stations. I waited about 2 minutes, thinking they were busy, and when I came up to the teller's station (Isaac Arces is his name) without being summoned.

I noticed that he was looking at his i-phone, completely unaware that there was a customer waiting in line. I felt I had the right to at least ask him why I was kept waiting, and, more to the point, why he hadn't noticed a customer, he gave me a blank stare. I asked him…

I had a poor experience with:

Loan Officer Jason J Schrantz, Mortgage Loan Officer NMLS ID 257888 15398 Pearl Road B7-YM85-01-1 Strongsville Ohio 44136 At the Bay Village Ohio PNC Branch on Dover Center Road

Initially offered to come to my home to provide a pre-approval. When I asked him to follow through on the offer because my husband worked nights and would like to maximize his sleep time, he said it was no longer possible because he needed a printer. I asked if I needed to bring any documents he told me no. He said he had a 9am appointment so we made a 10am appointment for the following day. I showed up for the appointment on time. He printed out 1 sheet of paper and said it was a list of documents we needed to get to him. We brought copies of our banking information, pay stubs, etc.…

If anyone ever decides to get a mortgage with PNC I will tell you from experience , run run in the other direction Pnc has caused nothing but problems with my mortgage. I have warn you.

Cant close an account ====personnel giving me hard time!!!!!!!!

I'm still waiting for my money---1 week.....(in money mkt account f/2 years.) large amount......(Ive been sick f/8 months)..... Jennilee (Manager),,,,,,Ruben ===Fin. Advisor Hope you can help!!!!

I arrived at drive up to make payment on account. I hadn't said a word to him. I placed my payment only to have it returned to me with him saying, "sorry you HAVE to fill in the payment amount, don't get mad and I "GAVE YOU A PEN"!!

Remind you I have not said one word only looked at him through the window. I filled in the payment amount and returned the invoice with my check. it took him 20 minutes to stop talking to the other teller and when I pushed the "talk" button he only looked at me like I was bothering him.

He finally returns me my receipt then just shrugs at me and gives me a look as though he wanted to say something else but didn't. I actually felt threatened by his actions. This transaction took place at the location Indianapolis 950 N Shadeland Ave (076) I have been in the…

a. for farming contracts. In Jan 2017, a person was added to this acct. as a signer, Theresa was never informed. In May 2017, This same person removed $92,000 with a bank check and her signature. This same person has no authority to do any business for the company.

A complaint was filed with the Dover DE main branch, the manager was quite upset about the failure of the branch an hour away to verify all correct rules were being followed. A second complaint was filed because of no response from anyone.

now in sept, a third complaint, I need to hear something! After Labor Day I get msg, we have been trying to contact you.. Two email addresses 3 phone #'s, nothing until Aug 31.. I am then informed paperwork is correct, case closed.

Really, this lady returned my call read a q card note and…

Dear PNC Management. I have been a PNC customer since I arrived in Maryland in 1987. That is 3 decades. As of today, I have an interest building checking account of which I maintain a monthly balance of over $5000, a savings account of over $4000, 2 car loans thru PNC and a trust fund for my granddaughter of over $18,000.

Recently I found out about a cash builder credit card that PNC offers with a promotion of $100 cashback if a thousand dollars is put on the card in the first 3 months. I searched for the promotion and found it on the website: https://www.pnc.com/en (Please go to this site and focus on the promotion offered in the middle section. The cashbuilder credit card.)

There were 3 offers and I chose to apply for the Cashbuilder Visa Credit card with the $100 cash back. The offer…

I have a business referring clients to banks to get a HELOC for the purpose of paying off mortgage and then using properties to accelerate the payoff of the new HELOC which is now in 1st lien position....this will generate millions in portfolio for participating banks. Went to Cornelius, NC branch and spoke with manager to answer very specific questions I have....she subsequently told me PNC doesn't do 1st lien position HELOC's nor does it allow participation in the "accelerated program".

I subsequently asked what LTV was offered and she said 80% which is false as 89.9% is the correct answer. This manager really did all she could to discourage my business...very short sighted as I have greater purpose beyond HELOC such as wealth management for my portfolio. Subsequently I was given number…

Money stolen as a cybercrime in October 2015 and will not reimburse my money. I have tried since March 8 to close my account and customer support hotline won't let me - always an excuse. I had 4 bank accounts there and have closed mine, my savings; now my wife is moving hers and our daughters saving. Come on PNC!

Do you really want more angry customers and negative reviews online?

After having one of our cards compromised we were sent a new card. I keep all of my PNC accounts linked along with my credit cards. Every time I have to replace my card I have to go to the local bank and they take about a month to figure out how to link the new card to my acct.

Why don't these people know how to do this? It has happened over and over and I am disabled and it is very difficult to make these trips to the bank just to find out that the young surly vice pres doesn't know how to do any of thus and he has to consult with an assistant.

I pay my visa by transferring funds at my desk now I cannot pay please find someone who knows how do do this.

I have had PNC bank my whole life and never had any real problems except from a women. forgive me for not knowing the name. I believe she is the only black worker in the building. I never had any disrespect from any one until she got in.

She's openly calling me stupid. I'm afraid she maybe talking to others about my account, am afraid she maybe telling other people outside the company. I have been ignoring it, but now is the roughest time. this is unprofessional and needs to stop.

She is not one of the front desk clerk. And again, great clerks, every one else are great.

Overall decent customer service from PNC.

From the start back in June we was pre-approved at $300,000. We made an offer on a house and started the Loan Process 8 weeks ago , We have yet to be told much of anything but that its still in the underwriters hands.

The home owner is frustrated and wants to cancel the deal if we cant tell them something ASAP like today. I called my mortgage person and he says he is frustrated too. But this has become a nightmare. There is a lot more that I want to complain about.

But I am sure nothing will happen anyway. I am going to blast everything on Social Media sites if I don't hear something from PNC customer service department today. We should of been told something a month ago and here it is 2 months now. Simply not good business.

Looking for a mortgage loan.. Well PNC is the place I got a good deal on mortgage. They have simple procedures and policies. After I contacted them for a loan, their executives have helped me through the process and made the entire procedure hassle free.

Great customer service at PNC. Their home affordability calculator would give us exactly the price we are eligible for based on our income and other aspects. Not just this, we get to compare it with other competitors and see why PNC has the best interest rates in the market.

They have shown me an estimate on how much my monthly payment would be so that I can plan my expenses. PNC is the right choice and I would suggest this to anyone looking for not just mortgage loans, but also credit cards, prepaid cards or any investment retirement…