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Popeyes

1.0
3,352 complaints

Address

400 Perimeter Center Terraces, Suite 1000, Atlanta GA 30346

Popeyes customers report widespread issues with incorrect or missing order items, excessive wait times (often 20-45 minutes), and poor food quality including old, cold, or undercooked chicken. Staff behavior is frequently cited as rude and unprofessional, with reports of arguing employees and dismissive managers. Many locations are chronically out of basic items like fries, coleslaw, and even chicken.

Common Issues

35% (128)
wrong ordermissingdidn't receive
30% (110)
wait30 minutesslow
25% (92)
oldcoldhard
20% (73)
rudeunprofessionalarguing
15% (55)
out ofno chickenno fries

Complaints

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Michael A Ellis

Jan 22, 2023
0

Popeye's in vicksburg, ms on clay street dining area majority of the time doors are locked. I was informed by another manager that the doors should not be locked. My wife and friends have experience the same situation several times.

We eat there alot and I also notice that it was a family dining in but, when I tried to go inside, I was told to go through the drive through in the afternoon hrs of the day. No indication or reason why.

This is a concern because not only my family likes to eat there but, other people as well. Some like to dine in as well as use the drive through. I hope this matter can be resolved.

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Mandana Amirkabirian

Jan 22, 2023
0

I went to the location Popeyes Louisiana Kitchen In Stonecreek Shopping 2820 IH 35 S / San Marcos, Tx. 78666 on 1/21/2023 at approximately 4:30PM. Went to drive thru. Only car there. Waited about 2 minutes before someone finally said Popeyes.

I said I would like one spicy breast and that’s all. She never said anything. A minute or two went by and I said hello? She then rudely replied there is only two people working here and I said, hold on!

I said I’m sorry, you didn’t acknowledge my order, so I was saying hello to see if you were there. As I was talking she interrupted me and talked over me to say there was only two people working there her in the front and one other in the back and that I was going to have to wait and there was nothing else she could do about it.

I refused at that…

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Nikki McDonald

Jan 21, 2023
0

I waited 30 mins for my food in drive thru I spent almost 4 dollars on cheesecake that I didn’t receive. I have called 10 times and no one answered, I love the food 1st time there but i will not go back because of poor service with missing items

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Chris Goss

Jan 21, 2023
0

I buy popeys chicken every 4-6 weeks. Three of the last four orders were incorrect or short. How do count nine pieces and NOT count 10 pieces. I always order spicey. Two of the three orders were regular instead of spicey.

The last order didnt include the five biscuits until I pointed out the coupon specified this. The receipt even says spicey & 5 biscuits. The store wasnt particularly busy on either occasion of the orders.

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Marshall

Jan 19, 2023
0

Popeyes in Oxford NC last 2 evenings around 7 30 had no ghost pepper chicken wings and also had no white 2 PC and there was a wait on tenders. Awful customer service as the agent offered no alternatives or seem to care.

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Alfreda T Lewis

Jan 19, 2023
0

On the evening of 01/17/2023, I went to Popeyes chicken on 9707 Antoine Dr, Houston, TX 77086, 281-405-0306 even though the receipt is barely readable. I ordered a 10 pc special mixed, and what I received was a box of 9 thighs and 1 leg, I went thru the drive-thru and didn't discover the mess up until I arrived back home.

I was very disappointed, I took pictures of the chicken the spicy one looked overcooked and very dark it was placed on the bottom of the box, and the regular one was on the top of the box, divided by a sheet of the company wax-like paper you can see it on the pictures I will attach. the customer service was poor, but I always try to not judge a person.

The worst was I had company from out of town a good friend from Chicago who wanted some popeye's chicken, she was very…

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ELIZABETH HOLLEY

Jan 19, 2023
0

You need to look at the worst service Popeyes Location it's on 7762 Argyle Forest Blvd jacksonville fl 32244 It's the worst service they never get orders correct they never have stuff always sold out. It should really have a new management the place is the worst just read the reviews terrible.

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Hersey Coles

Jan 19, 2023
0

I don’t have a complaint all I’m asking is when will you be bringing back the Ripon chicken? That is one of my favorite combos, so are you guys gonna bring that back out?

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S stall

Jan 19, 2023
0

Store on corner of lapalco/Manhattan blvd, Harvey LA Terrible service, extremely long wait, always out of food and drink Who’s in charge of the store?

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Trudy Gossert

Jan 19, 2023
0

Chicken feathers and inedible

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Alfreda Lewis

Jan 19, 2023
0

I ordered a 10 piece mixed special that should have been 2 breast, two thighs and two wings and two legs what I was given was 9 thighs and 1 leg. It included two sides and biscuits this came to 31.00 dollars, I have included pictures the receipt was not readable ink had ran out .

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Anita Best

Jan 18, 2023
0

Hello, I went to Popeyes tonight, the one on Sardis Road North, in Charlotte NC, I ordered the Ghost Pepper Chicken, but was told you all don’t sell those anymore, even when I see this advertisement on TV every night, Also the young man did not give me a receipt and when I asked him for one , he said they are out of paper.

He was rude and I felt like I was bothering your staff at Popeyes. I will take my money to Bojangles going forward.

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Corenta J Evans

Jan 18, 2023
0

I visited the Popeye on Main St Graham nc 27253 720 South I ordered a 8 piece dinner spicy it came with 4 biscuit and I got Cole slaw when I got home I open the box and I had 1 breast two small wings and the rest thigh the chicken was old I tried calling them back they never picked up the phone I am very disappointed I love Popeyes

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JESSIE RUELA

Jan 18, 2023
0

The speaker was not working and I politely told the lady taking my order. Her reply was “call corporate” And—.she wasn’t even pleasant I placed my order and very nicely tried to tell her again and her reply was a bit more rude And she didn’t even ask about what dipping sauce I would prefer and not even an attempt at an apology Great fried chicken Lousy customer service

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Gordon Stone

Jan 18, 2023
0

Popeyes in tooele utah is one of the worst in utah,the worst coleslaw I have ever had mash potatoe was runny and tenders were over done.employees were laughing around not very professional, there better be some changes at this location and Manger has a attitude. Popeyes is going done very fast with food and service. Dissatisfied.

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Miah

Jan 18, 2023
0

never received my check , have heard she plays with the employees money and doesn’t give it to them on exact PAY DAY!.

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Charlotte Hanson

Jan 18, 2023
0

I have a complaint for Popeyes. I love Popeyes but we have a Popeyes here in Belair Maryland and they cannot get our orders right every time I order off them I bring it home and it’s the wrong order.

I have visited many many Popeyes and love them but the one here in Belair Maryland they cannot understand English. We place our order and never ever do we get the right order get it home and it’s wrong. We live too far away to keep running it back.

This is the only Popeyes they cannot understand English to get our order correct. I am not the only one with this complaint I have spoke to a lot of people in this area And they all say the same thing they all get the wrong order these people cannot understand English to get your order correct for this reason I will never ever go back to this…

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Nancy Perkins

Jan 17, 2023
0

We went through the drive through to order in Eustis, Florida. I ordered a #4 with beans &r ice no drink. My friend ordta #3 b&r no drink. My #4 photo showed a breast &leg. I got three chicken tenders, biscuit, tiny bowl w maybe 1/4 c beans & rice = 4 tablespoons Friend got handful of chicken bites, same amt of b&r. Bill was $22 …..

crazy lousy and tiny we’ll never go back

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Mike brown

Jan 16, 2023
0

I visit Popeyes often, at least once a week and for the past couple weeks the Popeyes chicken located off of pebble Creek Parkway and McDowell Road in Goodyear Arizona has a cash only sign for the drive-through. I am bound to a wheelchair and it’s very hard for me to get in and out of my car.

Most people like myself don’t have cash and this has been a huge inconvenience. I’m not certain why you can use cards on the inside, but not the drive-through.

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Harlee

Jan 16, 2023
0

Popeyes On St Peter In New Iberia 70560 ..

First Off I’ve Been Eating Here For The Last 5 Years, Recently they fired a hard working employee who is very honest and reliable. 2nd one of the manager dropped a chicken on the floor and put it in my box.

3rd your manager Romada Gibson Has Her Picks And Chooses and then when lobby was packed or is packed and she isn’t at work, she’ll cut the line and make her employee fix her large family meals , Don’t pay, and leave. There were plenty of times I came and she was handing out free food to her families but suspended any employee that did it.

I didn’t want to have to complain and I know y’all gonna ignore the complaint about the hard working employee but , please do pay attention’s to Romada Gibson! She’s Devious, Suspicious, & Treats Her…

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Judith Guidry

Jan 16, 2023
0

Waited at the drive through for Popeyes in at Martinville to open at 10:07 I backed up and approached the speaker again thinking the sensor probably didn’t go off. Still nothing. Drove up to the window and before I could explain that I could drive through again but wanted them to k ow I was there the lady wa s immediately defensive with me.

She said “you can’t order at the window” I told her it was fine and that I would drive around again. I did that. Still nothing but I was a little far from the sensor so I backed up to get closer.

” In an ugly tone. When I gave my order she cut me off with a “hold on” again ugly and rude. 11 and when I pulled up to the window she closed the window in my cousins (the driver) face when she tried to hand her my debit card.

When she opened the window to…

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Mr. Anthony Hobbs

Jan 16, 2023
0

On Sunday, January 15, 2023 I entered Popeyes store at 610 West the Madison Street Oakpark, IL 60302 I was hoping to pick up an awesome dinner for my family after attending church. The store was not crowded the drive-through was not crowded I placed my order I had a coupon which they would not except I was in the store at 2:26 did not leave till about 310 the service was horrible

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Gail Gunn

Jan 16, 2023
0

I went to the Popeyes on Suburban today at 6:40 pm the server would not take my order unless I could give her the code on the coupon while I was in the drive through, I could not see it in the car. Also they wouldn’t give me a receipt for my order because they said they were out of receipt paper.This so unprofessional.

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jacobe cavalier

Jan 15, 2023
0

Went through drive through lady was rude 5:15 pm no chicken only chicken sandwich made us pull forward to stop the timer

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Evelyn

Jan 15, 2023
0

I went to the drive through in Raceland La. I sat there about 10 -15 mins. No one came on speaker to get my order. So I pulled around to window. Sat there a few mins . Then I guess the manager came to the window after she saw me and then went to back and the came back to front . Then came to window.

I told her I wanted to put in order. She said you didn’t put one in around the drive throw? I told her no no one came to get my order. After I had been there for a while. When I pulled in they were all sitting in the front dining room.

She told me at the window I could come in to order. They must have started that back . Before you couldn’t go in. So I went in . I guess the manger was the only one working cause she had an attitude. Was rude.

The other employees were still sitting in dining…

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Neidra R. Duncan

Jan 15, 2023
0

I visited your Popeyes store location 5727. I ordered my food from the drive-thru. I was redeeming a survey gift of 2 free pieces of chicken and biscuit with the purchase of a large drink, per ALL the bottom of each printed receipt.

The team lead/manager on duty questioned the receipt for few minutes. When I received my food, I realized she did not give me the biscuit. So since the lobby is closed to the public, I again had to go through the drive-thru.

As the cashier is about to give me my biscuit, the team/manager again is making statements of the young lady giving away free food. She proceeds to tell me that my survey does not come with a biscuit. Clearly she does not read the printed receipt.

When I get home and eat the chicken, I immediately have to vomit. I'm not sure if the…

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Mark Parks

Jan 15, 2023
0

Popeyes 3820 W. com

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Paul padgett

Jan 15, 2023
0

95 plus tax I only received four pieces of chicken. When I returned and asked for my additional piece of chicken I was treated with abusive and aggressive language from what was supposed to be the manager according to her she is a black woman with white hair she had no identification on her no name tag nothing telling her name or her position with the company whatsoever.

She told me she felt like I was being aggressive toward her and refuse to serve me and give me my piece of chicken and told me to go on and started waiting on other customers and refused to wait on me then she told me I needed to return the chicken because that was your policy so I went back home for my third trip back to the house that cost me gas time and

a lot of anxiety and embarrassment in front of Popeyes customers…

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Tracy Callahan

Jan 15, 2023
0

North Randall location, staff gave less items than what was paid for, this isn't the first time, but definitely the last. Popeyes used to be a good place to eat, service has gotten very bad and yet as customers we are being delivered less than desired service.

This location is in Northfield, Ohio and I'm not sure I will return. Probably doesn't matter to you,but if others feel like I do, you my need to relocate for lack of customers.

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Phillip Morales

Jan 15, 2023
0

On the 14th of January of 2023 at approximately 5:15PM I, Phillip Morales went to Popeyes located at 1450 University Dr in Pembroke Pines, Florida and when I approached the speaker to make my order (drive tru) a young male voice asked me for my order. I then replied "May I have 2 meals with legs and fries only with-out drinks and 2 more meals with wings". 38.

Then I went to the window and when I was given my order I checked and noticed there were only 2 orders so I told the host "I am missing 2 meals" she replied "you ordered only 2 meals" I then responded "no, I asked for 2 meals with legs and 2 with wings". 38.

I gave her my card and she charged me and when she gave me my order, it was…

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Noe

Jan 15, 2023
0

Went to Popeyes on 10920 W Burleigh St, Wauwatosa, WI 53222 The manager was very rude and disrespectful and very unprofessional. I had two orders that I was picking up and she told she was out of chicken and couldn’t accommodate me and couldn’t substitute anything and that I might as well cancel my order.

She said she couldn’t do anything for me while arguing with fellow employees. When I left she even locked the doors. Never felt so disrespected. Not happy at all

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Sandy Schnathorst

Jan 15, 2023
0

99. 00. i said What? 99. She got all pissy with me yet told ME to calm down. She says ma'am I can't find it on my checkout. I said then why is the sign there. She handed the 3 bucks back and shut the window. You know what?

I should have taken a picture of it but she never even checked on the sign. I'll go to KFC before I get service like that again.

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Kevin Burkhead

Jan 15, 2023
0

I went to the Popeyes at Fairview and Eagle in Boise Idaho. I will start off with saying the food was fantastic, but service was a bit slow...no big deal as they were very busy. We were there Jan14th around 2pm. We had a hard time enjoying our food because the manager was rudely yelling at they employees. It was awful the way he treated them....I would give zero stars just from the way he represented Popeyes. I didn't get his name but he had an uncontrollable beard that was rather unsightly in an eating establishment. His face guard could not even cover the hair.

I really felt bad for his employees.

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Carline Morris

Jan 15, 2023
0

Went thru the drive thru to grab food for me and my family after a long day of work. Not to add it was storming raining and i had to sit and wait more then 15 mins for my order everything went wrong thati didn't need to.

i went to place my order and the person that assisted me given me the wrong order and the condiments that was requested over the speaker was not provided also even after repeating everything again at the window. i was given attitude as if i was the one in the wrong when i had to turn back around and complain about my issue and the drive it cost me in gas.

I'm a loyal customer fired d than 15 years I'm always spending money with Popeyes so filing a complaint is exactly what i told the cashier i was going to do. and i won't stop here. Sincerely, a displeased customer

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Phillip Morales

Jan 14, 2023
0

On the 14th of January of 2023 at approximately 5:15PM I, Phillip Morales went to Popeyes located at 1450 University Dr in Pembroke Pines, Florida and when I approached the speaker to make my order (drive tru) a young male voice asked me for my order. I then replied "May I have 2 meals with legs and fries only with-out drinks and 2 more meals with wings". 38.

Then I went to the window and when I was given my order I checked and noticed there were only 2 orders so I told the host "I am missing 2 meals" she replied "you ordered only 2 meals" I then responded "no, I asked for 2 meals with legs and 2 with wings". 38.

I gave her my card and she charged me and when she gave me my order, it was…

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alfred henderson

Jan 14, 2023
0

I referred a friend to Popeyes in Belton Missouri and when my friend applied for a job the manager going to tell my friend maybe she should go back to the damn ghetto where she belong how you going to keep good people when your man just talk to people like that yes they're white and yes my friend is black so Pierce straight out racism try to apologize but me I wouldn't accept it if I was her this happened Friday the 13th in Belton Missouri

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CHANDRAMAH SEENARINE

Jan 14, 2023
0

Pop eyes charged me and when I went to the drive through to get my food I was told they didn't have any food left, I never received a refund like they said.

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Harper Wilt

Jan 14, 2023
0

I went to the drive thru at Popeyes here 2150 S Quebec St Denver, CO 80231 United States yesterday! Jan 12 at 9:49 pm drive recording came on saying that they were closed! Then suddenly when I announced back to intercom I will report this employee came on said I couldn’t order the 5 dollor box fine I said so then I wanted 4 legs 2 biscuits he that he didn’t have anymore but

4 thights so I said that’s fine give me that two biscuits he said cool. Went to the drive window paid drove off went home to be very disappointed with my burnt chicken no biscuits. I got off work early to get there and deal with this nonsense.

I think you all should make this right no answer at phone number nor did they give me a receipt

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Annetta James

Jan 14, 2023
0

The popeyes in my community did not have the 5 pieces wings at 5:00. The only thing that was available was spicy chicken, it is so sad that we can not get anything right in our community..We order and paid for 5 pieces and they gave us 3 pieces. Please make changes in my community.

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Bre Canady

Jan 13, 2023
0

, North, zipcode 32211in Jacksonville, Florida today January 13, 2023, it was approximately between 5:37 and 5:44 PM. I received the worst customer service that I have ever received at Popeyes since I’ve been visiting this restaurant for over 30 years.

Basically the young man who was taking the orders at the window when I first pulled in was on his personal cell phone, there was also no working headsets in the entire store. I’m sure your security cameras when you review the tape will show him on his phone.

There was a sign on the ordering board, stating that none of the headsets were working, so they were asking customers to pull around. When we (my son and I) did pull around, the young man appeared to already be agitated, I’m not…

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Mia

Jan 13, 2023
0

I visited store location 8808 after months and hoped my experience would be positive and didn’t mind the trainee who was having difficulty being coached by a younger less friendly employee who boxed half of my order chicken and fries so I sat down to wait then later checked but was informed nuggets weren’t ready so decided to wait by the register and kept waiting seeing every order after mine go and

some were bigger to my two person order and finally after what seemed an eternity I saw the employee who was coaching the other take out the chicken pieces from my box and replace them with newer ones and minutes later my order was finally ready except my initial boxed order was cold so I asked for at least hot fries and there was more confusion with the employee helping me so

her coach…

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Samantha odanovich

Jan 13, 2023
0

Why is it that I place an online order at 2:43 and it’s now 3:15 and the food is still not ready and they keep saying two three minutes five different times

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Julia

Jan 13, 2023
0

January 12th 2023 @ 8:25pm. Location is N 53rd Ave And, Glendale, AZ 85306. Arrived at this location drive thru. Was told that they only had chicken nuggets because they were closing down. When they close at 10:00pm they were already closing down almost 2 hours before set time.

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Carolyn Russell

Jan 12, 2023
0

I stopped by to get a 3 piece combo with an extra side of macaroni and cheese. The chicken was so tough it could not be bitten into, the fries, were not fresh and they were cold, the Mac and cheese was like it had been made the day before.

This was an awful experience. Other locations have been good but this one needs to be closed or definitely looked into.

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Daniel Kavanaugh

Jan 12, 2023
0

Very rude gm and cashier. Relieved ice cold apple pies and refused to give me hot ones because I took a bite out of one of them. Restaurant is always dirty and always looking in the need of repairs. Very large spill at front entrance when I was there, 01/12/2023 approximately 4:00 pm at the Poinciana, Fl location on Cypress Pkwy.

Also not surprised of attitude and education of a young girl (maybe 19) claiming to be general manager. Obvious by my interaction with her that she does not qualify for this type of position.

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Cole

Jan 12, 2023
0

Employee was rude and i went in to order with people already in there eating and they tried to tell me i had to go through the drive thru. One lady who was in the back did say she would get my order but i didnt feel like i could trudt that rude girl with my food who was taking orders.

I will never go back. Gonzales popeyes service stinks,go to Prairieville/Dutchtown.

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Bert Griffin

Jan 12, 2023
0

Stopped to get 8 pieces of chicken, spicy. 00 for 8 pieces of chicken.

Second, when I opened the box there was a wing and a leg that looked like it belonged to a pigeon. The diameter of the leg was one and a half inch. They seriously looked like pigeon pieces. 00 a piece.

I can't afford your prices , especially when the amount of food is very little. I could of went to Walmart and bought 3 whole chickens for what you charged for 8 pieces. I hope someone looks into this.

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Ron

Jan 12, 2023
0

So disappointed with popeyes. Topeka KS location. I recently went to the restaurant and wanted to try the "new" ghost wings, you know.. the not so hot but very tasty wings. The newest item on the menu, advertised everywhere on tv.

I was told in the drive-thru that nothing was ready and I needed to wait for 20 minutes for your new item. Ok, well I'm not waiting for fast food. I decided to "change" my order and was told I needed to wait 15 minutes for tenders. Why am I waiting? KFC got my business. Get it together..

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David Garner

Jan 12, 2023
0

We love Popeyes, but at all the Popeyes around us the service is terrible, they frequently run out of chicken, and when they have chicken the pieces are so small it is like a Cornish hen. There are some locations that are so bad we will never go there again.

The Blairsville location is better, still the pieces are very small. Is there anything you can to to improve the stores around Kennesaw, Woodstock, and Marietta? We have loved the spicy chicken for years but it is not worth the frustration to try and get it. We often have to settle for the plain fried chicken from Publix and add hot sauce. Thank you for trying, I hope.

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KEVIN

Jan 12, 2023
0

Complaint Regarding An Employee Named Robert At Saint Geroge, UT Popeyes Location

Dear Popeyes/Franchise Owner:

My name is Kevin Jerinnie. I currently live in the City of Saint George UT. On Wednesday January 11th me and my business partner Nick Davis had visited the Popeyes location in the drive through. The Employee the manager name “ROBERT” that was on duty at the time was extremely rude and disrespectful to me and my executive business partner While getting a meal deal using the code for 2 can dine. Once I provided Robert the code for 2 can dine (8049) he immediately was extremely aggressive, rude saying what he said to us while trying to get our food. He disrespected me saying if you do not give me or show me a paper code you won’t be getting your food and I had already paid him for…

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