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Popeyes

1.0
3,337 complaints

Address

400 Perimeter Center Terraces, Suite 1000, Atlanta GA 30346

Popeyes customers report widespread issues with incorrect or missing order items, excessive wait times (often 20-45 minutes), and poor food quality including old, cold, or undercooked chicken. Staff behavior is frequently cited as rude and unprofessional, with reports of arguing employees and dismissive managers. Many locations are chronically out of basic items like fries, coleslaw, and even chicken.

Common Issues

35% (128)
wrong ordermissingdidn't receive
30% (110)
wait30 minutesslow
25% (92)
oldcoldhard
20% (73)
rudeunprofessionalarguing
15% (55)
out ofno chickenno fries

Complaints

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Thomas J Huber

Feb 5, 2023
0

Drove from Athens TN to Chattanooga TN, appx 150 miles one way. Called Popeyes to confirm they were open, thet said till 8pm Sat night Feb 3 2023. Got there at 230pm that day, completely closed, lights off, chairs on top of tables, no one there at all.

Drove appx 309 miles for nothing round trip. : when is Ckeveland TN Popeyes open?

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Ivette Rodriguez

Feb 4, 2023
0

The Popeys in Colton,CA on Pepper has the worst management team. Rude workers do not care about the customer. Only argue with the customer. I went through drive thru back in July of last year ordered my meal and right away argued with me on the intercom then proceeded to make me wait 15 min for food.

Then to tell me they didn't have my order they were out of strips and Hawaiian punch. Didn't offer anything else to compensate and gave me a bad attitude

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Deeu

Feb 4, 2023
0

Popeyes Main Street Baker la. 70714

The service these workers provide is the worst of anything. They do not waite on drive three customers in a timely manner. It may take you 1 hr to get to. place a order. That’s because the lines are backed up in the street. When you are in front of the line to place your order you still have to wait 20/30 minutes before they take your orders . After taking your order. You are stopped from driving up to window. .. The drive threw employee. That’s another 20/30 min wait. To allow you to pull to the window . They don’t no how to take orders to keep a line moving up and out. They take so long. If you are in the middle of the line to close . Cars just drive off. And not one car but several will leave. It’s hard to even want to go there. Even if only 2/3 cars…

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Roman Smith

Feb 4, 2023
0

Store #12552 I was told the wait on spicy chicken was 20-25 minutes. I accepted the wait. 45 minutes later the chicken still wasn’t ready and the mild strips were now not ready. I told the manager Ike I wanted a refund and the general manager name and number.

He wouldn’t give me either but did provide the refund. Told me to go online for any other information. Then he began to get agitated when I said excuse me I would like the info I requested. He told me to look on line and he doesn’t give his last name.

He began to become belligerent. I have eaten at Popeyes in the DMV for close to 40 yrs and will never go to this location and will definitely tell my friend the same. I love the chicken but I may not go to another Popeyes.

My next step is to find out who the owner is and ensure he/she…

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Nicole scaife

Feb 4, 2023
0

I was in Popeyes drive thru line for 45 minutes for the ghost pepper wings the sign was up then got to intercom they had nothing it was discontinued I was so upset service horrible

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Brandy

Feb 4, 2023
0

I visited the Joplin low ration on 2/2/2023 they was literally out of everything on the menu due to employees not restocking this is ridiculous they lost so much business while I was sitting in the lobby eating this place is always nasty employees act like they are on drugs

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Janniece class

Feb 3, 2023
0

I waited 29 minutes in the drive there ant there was only one car in front of me waiting to have there order taken. I ordered 5 piece chicken tenders and when I got home the meat was raw. It was not fully cooked and it was gummy. Very disappointed.

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James Horak

Feb 3, 2023
0

I want to mention I have no complaint with the staff. I spent 24 dollars and my order was terrible. The chicken was cold, dry and the pieces were very small. I threw out most of my order. I can honestly say I will never go back to Popeye's again. It was that bad.

The manager should have known the chicken was unacceptable. I also want to mention it was a take out order. Jim Horak

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Sharon

Feb 3, 2023
0

Popeyes on 10601 Springfield pike, 45215 ordered red beans and rice approx 4:45pm, Rice was dry, hard and burnt, It was not eatible. No one should have to experience this.

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Jeff Gray

Feb 2, 2023
0

We have enjoyed Popeyes for years. My local store seems to get our order wrong every time I visit now. Today: ordered spicy and got mild, ordered Cajun rice and got red beans and rice, no biscuits or eating utensils.

We had 2 orders, some right and some wrong in each order. Terrible service, will find another fried chicken restaurant.

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Gail Smith

Feb 2, 2023
0

I order spicy chicken all the time. They always give me mild. It is on my receipt spicy and I ask is it spicy but 9 out of 10 times it is mild. I go there for the spicy chicken only.

This has happened too many times. I am about to quit going to Popeyes because of this. Most of the workers do not care and over shadow the ones that do. This is my favorite chicken and I will be sad to go but nothing seems to change. Thank you for listening.

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Valerie Hill

Feb 1, 2023
0

I was in the drive thru line for 35 minutes to order and waited a additional 10 minutes to get my order. Popeyes located in Capitol Heights Md off Marlboro Pike

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Trisha Moore

Feb 1, 2023
0

I don’t know what is going on but I just placed an order at the California Popeyes and what a disaster I went in on February 1, 2023 at 1:30 PM and what a horrible disaster I don’t know what is going on with the employees and the management in that store I was just in there on Saturday and I didn’t have any issues. You guys really need to think about adjusting your management.

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Jerald

Feb 1, 2023
0

I use to go to the Popeyes on Shurling Drive in Macon, Ga to get chicken every now and then because it is the only other chicken I like since Church's has closed its doors. But everytime that I go there trying to give another chance they never have what I want.

They are ALWAYS out of something if not DAMN near EVERYTHING. 99 the manager tell me that all she have is legs and thighs and red beans and rice or mash potatoes for the side for me to choose from and the store closes at 10pm.

When I asked for honey for my biscuits she said that they didn't have any, furthermore when I approached the order board no one answered and there was no sign to let anyone know but when I get to the window the manager is on her cellphone. This is a regular thing for me when I do go there and seems theres…

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Jeanise Coberly

Feb 1, 2023
0

My husband and i went to the popeyes in aggieville in manhattan kansas. It was awful. Chicken was unedible. Probably because it had been sitting too long in the kitchen. The macaroni was awful and had probably been sitting in the kitchen for too long as well.

They were still serving biscuits but had no butter in the building. We will NEVER go back again. It was terrible and expensive. It should of been better.

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Christina

Jan 31, 2023
0

Horrible staff very rude over charged me then the manager lied and said there cameras don't work so she couldn't see I was telling the truth the girl at the window said I was telling the truth then the manger got her to say she never said that now they have been closed for 3days saying the system is down but they are all getting paid to sit in there and

not serve food and they told me plenty of times they do not cook food past 8 even though they don't close until 10pm so if you come late and want something they say we don't have it right now and they refused to cook anything past 8pm I've had so many problems so many times and I'm not the only one and nothing changes at the Popeyes in airline hey in Metairie la this has been going on for atleast 8mths now and nothing changes

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Dina wsllace

Jan 31, 2023
0

The lady was rude her name was rosa… They’re were talking about me in Spanish not knowing I could speak Spanish Saying I was picky because I wanted my food redone. my food was old and cold and I wanted it to be fresh. The lady was giving me Sass and her customer service was just disrespectful and I feel as though she didn’t have to be rude to me.

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Gerald Espinal Jr

Jan 31, 2023
0

Very poor customer service... When we pulled up to the speaker, we were greeted with a monotone request to take our order. She was very soft-spoken and did not appreciate being asked to repeat herself. After I ordered the last of our items, there was no verbal acknowledgment that our order was heard.

So after waiting around 30 seconds (all while asking if she was there) we decided to just pull up to the window. Once at our window, she gave us the price but due to no screen at the speaker, I asked to confirm the order.

She rolled her eyes and spoke out our order while looking at her computer screen. There was no eye contact and we felt as if we were bothering her. It was a very bad experience...

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Marvis Desears

Jan 31, 2023
0

The cashier do not listen to the customer as you are ordering. The food does not taste right. Half of what you order is not in your bag. The attitude of the employees are not good. I have went to three and it’s all the same.

Some times the chicken smells rotten. Fries are cold. The workers must lose the attitude.

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Mashona Jackson

Jan 31, 2023
0

I visited the Popeyes on January 29, 2023. The services were horrible. I purchased meal for my family. When I made it home I noticed I didn't have a complete order. I called the store on 10900 Colonel Glenn Road, Little Rock, AR 72202.

The young man stated that I had to bring back the entire order. I took the order back on January 30, 2023. All the manager wanted to give me what was missing from the day before. I was humiliated, and embarrassed.

The manger on duty name was Dulce Trevino. I requested my money back. She refused to give me my money. As a black female the white male and Ms. Trevino discriminated against. She even ran in the back, because I took a picture of her name.

She refused to give me her name and so did the white male.

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Deborah Watson

Jan 31, 2023
0

I frequent this Popeyes Store 2674 quite often & every time I go they are always out of food items. They had reasoning for running out of items. Then when they substitute your order the food purchase does not serve equal value.

Do disappointed at this particular restaurant.

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Rosa

Jan 30, 2023
0

I was just at the Popeyes in Sahuarita Az and went thru the drive thru and I was told their system was down. I guess they didn’t teach him the 10 SECOND RESPECT for customers He had a face like he hated his job and was not happy at all he was really rude and unprofessional.

Well I get down and I saw him in the back cooking I think then he grabs his phone and starts texting. sooo poor service for such a big chain very disappointed Trash was overflowing inside too and a long line to order

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David Spraggins

Jan 30, 2023
0

We have went to Popeyes on multiple occasions and the service has been questionable at best. I went last week and placed and order for my family and the when we arrived at the window to pay and pick up we set for a few minutes and

a man came out of the back with our order and handed it to the drive through worker and stated here is the mother f****** order. I have never reached out to your corporate office but after several attempts to give business to the local Popeyes we will no longer be going here.

The first of many issues we had back in the summer when we pulled through to the window and was asked to go park, we pulled out to the waiting area and and after 15 minutes we still had not received our order and their were 3 of the employees outside smoking down from our waiting area by…

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Bryan Jackson

Jan 30, 2023
0

M. on 1/29/23. My blackened tenders were not called back to the kitchen for 10 minutes. While I'm waiting on this, I could hear an employee say to the manager that she didn't have enough mild tenders to fulfill the rest of my order.

She needed 7 and only had 5 tenders. " I could not interact with the manager to express several concerns that I had because she was too busy helping in the kitchen to interact with customers.

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Eileen Ginsburg

Jan 30, 2023
0

I ordered my food and unfortunately the people spoke very little English Ihad to repeat the order a few times and when I checked it they still got wrong . I got back in line and asked for refund for an item I did not order which they reluctantly gave me.

Speaking to the help is very disheartening. Idon’t understand why someone there doesn’t speak English,so if you have a problem someone can help you Eileen 410 6530080

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Roger

Jan 29, 2023
0

I went to Popeyes in Oneida on opening day and it was the best chicken sandwich the classic chicken sandwich ever had after that I’ve been back three times in the last two times were the worst classic chicken sandwiches ever had cold hard the bun was hard there’s nothing good about it I will never eat there again so fake and I hope that you’re not in Oneida that long I hope they close down KFC is way better

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Ross ODell

Jan 29, 2023
0

The Popeyes at 9100 W Flamingo in Las Vegas has the worst service of any fast food place I have every known. They closed their dining room during the pandemic which I understand. It is still closed today. There never is enough employees and the managers have a I don’t care attitude.

there is a chick filet next door which is extremely busy. The Popeyes could be extremely busy if they correct their customer service. The wait in the drive thru is horrible. They always use the excuse that they are shorthanded.

aWe left this location and went to KFC

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Samantha flowers

Jan 29, 2023
0

Every time I come to this Yorkville Illinois location on route 47 they either don't have chicken. Or they don't have spicy available or they forget to give you your items after driving all the way home. And they have cooks that do not speak any English to understand what you are asking.

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Elaine Donahue

Jan 29, 2023
0

I just visited a Popeyes restaurant # 12097, 960 S. Washington Ave, Scranton, Pa. I went through the drive through at 7:17 Pm on 1/28/23. I ordered a spicy chicken sandwich with extra pickles. I paid and was told to wait in the parking lot.

I received my sandwich at 7:45. 28 minutes is a long time to wait for a sandwich.

Also, it was not a spicy sandwich and it was lukewarm at best. It did not seem to be a particularly busy night- few people in line but many eating in the parking lot. Very disappointed.

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Kevin

Jan 28, 2023
0

Popeyes Marion Oaks I75- Ocala. The worst service and staff for a busy location. This restaurant could generate a ton of buisness but staff is lacking, They keep the phone off the hook and don't care about environment or atmosphere.

The managers here are a joke and I can't understand how this place is still open. , it will be canceled before your dasher gets there.

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Celeste Brown

Jan 28, 2023
0

I asked for spicy not once but twice when I got my order I asked again is it spicy she said yes got home and it was not spicy i through it away. I live 10 miles away so did not want to drive back. The price is high at least they could get the order correct

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Albert Harris

Jan 28, 2023
0

I recently ordered a 8 piece mix half and half. This was some of the worst chicken l ever tasted. There was no seasoning on any of the pieces. It left a nasty taste in our mouth. We totally disappointed in your product store# 13482.

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Sharon Cousin

Jan 28, 2023
0

Popeyes in Chattanooga Tennessee on Hwy 58 is soooooo slow. It doesn’t make any sense how long you have to wait in the drive thru it is so ridiculous. Why is the dining room not ever open??? Please hire a new manager!!!

The management is absolutely horrible!!

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Mike meadows

Jan 27, 2023
0

Ordered 16 piece family meal after waiting 30 minutes when there were only 4 vehicles ahead of me, 16 piece family meal ordered , Out of 16 pieces, 11 were wing, This is pretty sorry and probably the last time I ever bother with popeyes

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Mark B.

Jan 27, 2023
0

Hi, I just ate at your 1425 S. Eastwood. Huntley, IL. location. I honestly DO NOT think you can have a more useless guy working the register. He’s white or Hispanic, short with very short hair and wearing a gray baseball cap.

He should there for a while and didn’t even acknowledge me. Therefore. I wasn’t sure if he was ready to take my order. Believe me, I’m no Karen, but this guy is suppose to be the “face” of Popeye’s at this location, and he definitely isn’t that.

There’s NOTHING inviting, friendly or even likable about this guy. Trust me, this will definitely cause me to eat elsewhere in the future. BTW, he never even said……thank you. What a joke. Tell the little wannabe tough guy to lighten up and be a human being . Good evening!

How can I help you today? January 27, 3023 at 12:30.…

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James Brantley

Jan 27, 2023
0

No chicken ready at noon on a Friday this is 2 nd time siloam springs AR location ridiculous that the employees dont have enough knowledge to prepare for lunch rush not do they care which is more alarming not a happy customer of my most favorite chicken in the whole world

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Krystal Mcgregor

Jan 27, 2023
0

I ordered a 12 piece 2 large sides meal. As I was told to pull up front (I was in the drive thru) I placed my order and paid for my food. 99. She then stated she don’t go by the board she goes by what’s in front of her said the board is wrong that’s a corporate issue they suppose to come fix it.

So I proceeded to ask for a refund because at this point she was very nasty and not trying to resolve the issue. She then told me she can’t give me a refund I will have to bring the food back in my he morning because her manager isn’t there.

So I told her I need money back now . She told me to take it up with corporate. I asked her for her corporate number and she told me she doesn’t have it I can look it up online then I asked for her name and she told me she ain’t giving me her name she can…

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Russell Huddleston

Jan 26, 2023
0

need to fire every employee at the Decatur, Al location, hire a good manager, hire employees that will work and not lazy, i have issues every time i come here, i should not be waiting 30 mins for any order

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Willie J Jackson

Jan 26, 2023
0

It's was nasty and dirty when I went inside and a lot of kids playing around with the food, food was old and stale, the manager was super nasty I mean nasty, this was on Princeton rd, liberty Fairfield ohio at 3 40 pm

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Darlene Davis

Jan 25, 2023
0

The one on 87stony island they never have the ghost pepper wings I have been there at least 6x and every time I go they never have none they always said go on 76n Racine then they never have money it's always exact money or card they really need to get it together and today I had to bring my food back because it wasn't hot it was warm

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Paul Gillespie

Jan 25, 2023
0

I have been waiting on .y pay from Popeyes in commerce ga for 4 days now and I have not yet excied any kind of pay WHT so ever and I really need the money for the hours that I have worked .

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Debra

Jan 24, 2023
0

How is it that they run out of chicken at 8 o’clock at Popeyes

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Tony

Jan 23, 2023
0

The quality of the chicken very poor. I received chicken wings that had feathers on them disgusting. I threw them out right away.

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traci hawkins

Jan 23, 2023
0

I would. I have been at this place several time and each time I say I'll never go back because of the service, but I keep stupidly trying to give them an opportunity because my kids do like the chicken sandwiches.

VERY RUDE man at window. Tried to use the coupon for free sandwich on my mobile app and it didn't show up on receipt so he wouldn't do anything about it. I even pulled it up on my phone and showed him where I put it in and he still wouldn't do anything.

I told him to take a picture of my coupon applied and he still wouldn't do anything. wasn't trying to get anything free from him, just what I ordered. Said I'd have to go back to mobile app people and get another $10 worth of food to get free sandwich.

Popeyes has definately seen the last penny from me. Do they not realize…

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Larry Fontenot

Jan 23, 2023
0

When I walked in to store 2 employees Were wearing Headsets dealing with Drive thru. They seen me did not acknowledge me in any. Waited for 7 Minutes. Then young lady came an asked What I wanted. She see to be under the Influence barely open her eyes.

I told I want 2 Piece mild / Dark meat with coleslaw & small Drink. When got her drive thru register . She Asked me again what I wanted. She totally Forgot what I ordered 5-7 seconds later. I told my order again. 00 bill . 43. 57.

They was busy so I walked back to the Counter & showed her by receipt. She looked At at & said to working mate about the order. Then ignored me for 3 minutes. Then walked By me to go deliver a chicken order out side.

Ask her about the order she did not respond. I tried to get her attention would not respond. The…

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Robley Guilbeau

Jan 23, 2023
0

The Popeyes location in Lafayette off of Willow is service is ridiculously slow we all have to be just from what I seen while I'm here besides for me leaving for other vehicles done left the parking lot and two people don't walk out the dining room I was standing there for 10 minutes with nobody in the dining room and couldn't even make my order y'all must be losing approximately half your business traffic at this location

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Lawerence Edward beleele

Jan 23, 2023
0

This store in Turlock California is the worst Popeyes I've ever been into The inside is always closed never have anything ready always out of supplies like chicken sandwiches or anything new they never have in stock today went in there at 11:35 order two chicken sandwich combos and they say oh we don't have much you can sandwiches for at least an hour why are you even open The store is always short-staffed and when you go there you they take one order pull a car forward and

you sit and wait until other car is done and you can hear on the order box them laughing and giggling and not doing what they're supposed to be doing inside of a restaurant very unprofessional people in this store I've been to Popeyes all over the country as I'm a truck driver I live in Turlock but I can't go to the…

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Robert Everidge

Jan 23, 2023
0

This is a restaurant specific complaint. This is the popeye's on the corner of 436 And Oxford road in Casselberry Florida This restaurant has the poorest service and the most rude staff not only of popeye's restaurant but of any restaurant I have been to this is based on several times going there the service is always horrible nobody speaks to you they hand you your order like you are causing them a problem.

This is a horrible staffed restaurant.

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Roxana de hoyos

Jan 23, 2023
0

This is the 3 time I buy from this restaurant and we cold food hair on it and the wrong items I’ve gone back I get bad attitude and I’m a regular customer it’s so hard to come home cook sometimes since I’m disabled do I go buy for me and my kids we get home and we get trash food this is so sad an acceptable I would love a refund.

No I don’t have all the receipts but I can provide it with some that I do have because this is just too much. I don’t even want to food anymore. I just want my hard earned money me and my kids even have got sick from eating.

Just checking the chicken is never fresh. I don’t know why they do this to us.

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Vicky Connor

Jan 22, 2023
0

Management at your Popeyes location at 3811 Clemson Blvd, Anderson, SC needs to be fired and replaced with competent personnel. Went there at 11:05 Thursday, January 19, 2023 and ordered 24 Ghost Wings and was told they didn’t have any thawed out and to come back around 1:00.

I live 20 minutes away and was not going to go back. I left empty handed.

Also, back in the summer of 2022 I went there around 4:00 pm and ordered a family bucket meal and they said they didn’t have any chicken fried up. Told to wait 20 minutes. Left empty handed. Will NEVER go back to that store again!

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