Popeyes

I am writing this letter to you as a very dissatisfied current but tempted to become a “never again” customer. My family and I had the most unpleasant experience last night at your store at 1525 Palm Avenue, Imperial Beach, CA, and there was nothing about the experience that would make me want to go back to try again.

My daughter and 2 grandkids and I were out running errands last night and my grandson, who had never had Popeye’s chicken, asked if we could pick up dinner while we were out. We drove an extra 15-20 minutes out of our way to go to the Imperial Beach store with the anticipation of some great chicken – and boy, were we disappointed.

We placed our order online and were pleasantly surprised to learn that you were offering a “Buy One, Get One” offer for online orders. We thought…

I ordered a 12 piece mixed meal saturday 2/11/2023 the chicken was hard and cold dried out the machine & cheese was dry and no gravy on the mashed potatoes I spent to much money on this meal I would of never sold any customer this meal like that

How can a restaurant that prides they're self on chicken and mash potatoes be put of potatoes, a serious joke this place is,vienna ga 31092

If I could leave NO STARS it would be correct. Went to the local Popeyes in Eldersburg MD today after having visited prevously with a bad experience. This one was bizare. I ordered the chicken sandwich fries and a soda (for which I had a coupon) and asked for the surf and turf special fries chicken tenders and shrimp.

I was told that they did not have the surf and turf. all the ingredients for a surf and turf. 99. I ordered that and the chicken sandwich fries and soda. I got to the window presented the coupon and was met with a scowl from the worker. 00?!?! 00??

The clerk was so rude that I declined the order. Oh by the way he kept my coupon!?. horrible.

I live in Decatur Al Beltline rd SW Stop to get a meal today. hot Orange drink with meal charge $10. What a shame . Donot care anything about your Customers. This need to be taken care of. Or close down .

This complaint is for the Popeye's location at Schillingers Road Mobile Al, location closest to Airport Blvd.

The person who served me thru the drive up window. 1. Got my order wrong 2. Overcharged me 3. Did not give me all of my order that I was charged for.

When I tried to talk to the person her response was "that's just how it is and I can't do anything about it".

And after talking about this with some friend they said they had also had issues with that location.....same ones as myself

Sadly even as much as I like the chicken I will never eat at this location again.

I went to Popeyes located on Tropicana & Maryland @ 8 pm last night & the lobby was closed. Hours were till 10 pm. Very frustrating.

Sit in line at Popeyes yesterday for 45 minutes no one came to the speaker to take my order pull it to the Wonder to find two employees there cars was driving off that was in front of me and behind me the worst experience that I had with Popeyes

On 2/11/23 I placed a pick up order. I arrived at Popeye's 30 minutes later. I had to wait 10 minutes or so for my order which would've been fine except for the fact there were a few issues with my order.

First of all I should've checked my order before going home but I did not. My order consisted of a chicken sandwich meal, two 3 piece chicken meals and a gallon of tea. When I got home I realized that one of my 3 piece meals only had one piece of chicken.

The fries were cold and the biscuits were hard. The orders of fries were unusually small. The fries for the sandwich was just laying in the bottom of the bag that contained the sandwich. When I called the store to explain that I was missing 2 pieces of chicken, the employee had a negative attitude.

I was hoping to be able to go to the…

This is NOT a complaint about the food at Popeye's, it is a complaint about QUALITY OF SERVICE AND GETTING RIPPED OFF.

On Saturday 11 Feb, I made a purchase at your store #11315 in Westampton NJ at 5:34pm. The order consisted of a 16 piece Classic Box Meal plus 4 Classic sandwiches. After getting home and finishing my meal, I discovered that I was shorted significantly on the quantity of the chicken and biscuits. I received only 62.5% of the actual, paid order. It turns out that the order handed to me only contained 10 pieces of chicken and 6 biscuits. The sandwiches were the correct count along with the 3 sides. I was charged and paid $69.45 before NJ tax and the receipt properly indicates the correct order. As it was late, I did not return to your facility at that time. I did visit the…

Yesterday evening on 2/11/2023 a little after 5pm me and 2 other women I was with walked into the Popeyes at the TA TRAVEL STOP to get food because my blood sugar was dropping so I knew I need to get food. Me and my cousin go the Popeyes and my other girlfriend goes to taco bell.

We get in line wait a few and we're all noticing that the 3 employees we see in front are just ignoring line and laughing and conversating amongst one another and there's a line. The cook was leaned back arms folded talking etc.

So I asked the people in front of me if they have been serviced and they said no.

Also no one waiting to side waiting for an order. I asked the female worker if they're on a break, closed or if there is a drive-thru. Because if they were on a break then I would have went to taco bell or…

I try and try again but this is it. This is how your employees dress. Pants to their knees, this store is not the cleanest and the female employees are very rude. This store is always out of something and instead of trying to please the customers they encourage them to cancel the order.

I've seen it time and time again. This issue needs to be addressed. This is the store in Manchester MO.

I just went through the drive through at 939 W Avenue J in Lancaster, CA just like EVERY Saturday for the past 3-4 months and again they have no sandwiches. Not only that, but they refuse to sell me a bun so I can make my own sandwich with chicken tenders…which they are usually out of by now on a Saturday as well.

I cannot understand this issue. Is it bad management? Bad purchasing? One would think after months of “running out” of sandwiches they would plan better but I guess it’s too much to ask that the employees continue to serve the products that should be available.

Popeyes on McCombs in el paso tx sucks..their customer service sucks.and when I tried to talk to a Manager one hung up on me and the second one did also...I do not recommend this place..

I'm in the drive thru. I was greeted pleasantly by someone. I said to please give me a minute. She said sure, just let me know when ready. When I replied when ready, she said hold on. Then 3 1/2 minutes went by before i was greeted again. I ordered.

I was the ONLY car in the drive thru and went right up to the window and paid. Then waited 14 minutes for my food. 00 fee for the breast upcharge. Got home about 15 -20 minutes later (I live up north where there is no restaurants near me)...

Found out it was a regular family meal 2 pieces of each.

I visit the northwest hwy garland TX location multiple times. I have never had an issue. This last visit was the most unpleasant and unprofessional visit I've ever experienced. The employees were rude and arguementive when I advised my order was incorrect.

I even let the cashier know my receipt was incorrect and if she could ensure my order wld be correct. She rolled her eyes and was bothered but said she would check. I watched her the whole time and she never checked.

When I reviewed my order and saw it was incorrect they rudely told me it wasn't and wouldn't replace it. Instead just told me I could use sauces. I left highly upset and unsatisfied. I will not be visiting Popeyes again and will be sharing my experience with others so that they do not visit that location.

I’ve gone to Popeyes three time around :30 minutes prior to closing and they never have tenders available. There is always a long line for food and they are always out of tenders. Last night I tried to order 4 sandwiches, since they were out of tenders, but they only had 3.

I ordered the two piece (mild) as a substitute and the chicken was cold with a dry crust. They also were out of the blackened ranch.

On Tuesday (2/7/23) , my husband and I stopped at Popeye's Chicken on Van Dyke in Warren, MI. We love Popeye's food and decided we would pick up dinner. We ordered chicken wings,2 large red beans and rice (our favorite) and a spicy chicken dinner with fries for our daughter.

When we began to eat our dinner, my husband and I found that the red beans and rice was inedible. BOTH large red beans were EXTREMELY salty! We frequently order Popeyes (other locations) and have never had this issue. We were surprised and disappointed.

I immediately attempted to contact this restaurant to report our issue. After calling repeatedly for 45 minutes, someone finally answered the phone. I spoke with the Manager on duty that evening and explained my concern. She was apologetic and informed me that the red…

Today we ordered two #2, two piece, all white spicy chicken combo meals at the drive thru on South Campbell in Springfield, Missouri. The gentleman on the speaker repeated our order correctly. After we left the location, we discovered we received all dark meat in both boxes that was very dry and over cooked and the beans and rice were crunchy. Also there was no silverware so we could not eaton the road as planned. This is not the first time we have had bad food and service at this location. We will not recommend eating here to any one we know.

Yours truly, A very dissatisfied customer. Sheila Talbot

Popeyes Orange Texas 77630 is terrible. You need to close it down already. They have not had a speaker to speak your order in the last year. You have to wait in line, pull up or the window, have them take your order then you wait by the windows until it’s done.

It’s very inconvenient, there is nothing fast food about it. I waited 30 minutes an entire break for food. I left at 32 minutes. Do something

Purchase a family meal for $25 dollar the cashier was rude went in the store to eat the had no utensils to eat with in the store no condiments jelly sauce

” At that point, I thought he would make her get in line, but he did not. The woman started speaking French from Haiti, and while we were still waiting, the manager came out and made an order for this woman; we all asked why she was being waited on before us our paying customers.

The manager did not respond, and the woman said oh, I know her. Well, that is no reason to have people waiting in line and have someone cut the line, and you take them first, and they don’t pay. May I add that one of the women in front of me was just at that moment having her order taken?

Now I don’t see how this is fair to any customer. The Store is number 11150 at 330 Martin Luther King Blvd, Boston, MA, this is poor customer service, and the store manager needs to be retrained on who comes first, the paying…

The Popeyes located in Franklinton, LA has terrible service, poor communication, is rude when calling in to notify them of errors in order and cold, stale food. I ordered for my family of four and paid over $50 only to get home and find food missing, cold stale fries, barely any red beans in a container full of rice, and cold and soggy chicken.

When I called to speak with the manager, Carolyn she was very rude and did not apologize once, instead she insisted she was not wrong for the missing food because she didn't charge it on the order bc they were out of them, instead of telling me they were out she let me think my order was complete and filled.

I told her communication is key and if I had known there were no more pies I would have chosen a different dessert. Now I get home and only…

Horrible customer service And employees hang out out side smoking all the time and I can't trust there food because I don't trust there employees!location at 23920 102nd Ave SE, Kent, WA 98031

I purchased a family dinner meal 2/8 at the new Popeye’s in Bushnell, FL. It took over 20 min for me to get my order.

First the cashier had to wait on the manager to bring her cash drawer & get her in system to accept my payment. That took at least 10 min. Cars starting to line up. After 20 min I went inside approached the manager about my order.

She said they had like 4 orders for the family meal deal & had to fry chicken. I assume it takes 20 minutes to fry chicken? I unfortunately didn’t check my order until I got home. Instead of the 10 piece chicken order I purchased I received 7 pieces of chicken-2 bread, 2 thighs, 2 legs, & 1 wing.

I ordered 1 cheese cake & got 3. My sides were slaw & red beans/rice. I got two cold slaws & the red beans & rice were like mush. Very few beans. More…

I order a chicken sandwich. Didn't look in bag Didn't want to hold line or window timer up. When I got to my destination about 15miles I was surprised to find a Krystal chick in my bag. The chicken was ridiculous small it look like a chicken finger.

If I wasn't so far gone I would have went back this is so unacceptable. Pictures to follow. And I spent almost $15 dollars cause I got a 6pcs ghost pepper meal which was cold but it was the sandwich that upseted me.

It will not allow me to attach if you call I can send them or give me a direct email

An employee by name of Emmanuel walton is stealing from your business. On river rd. Columbus, Ga. Location

Second time "Shelly" could not get my gift card to scan. I had the receipt that said there was $6.34 left on card. I asked her to enter the card manually, she said she did not know if that could be done. I asked for a manager, she said she was a manager. She called out to another employee, "hey are you having problems with the reader doing gift cards?" The reply was, "yeah, sometime they work sometimes they don't."

I checked my balance at 888-999-2117, as I stated card has $6.34 balance. I am 100% disabled veteran and sid just give me the military discount, "We don't give those. You will need to pay cash!" Card number is 6189 6183 2606 8474. I attached my receipt.

We love Popeye's but sure don't like getting treated like unwanted guests.

A. OBrien 8111 N Oregon Ave Kansas City, MO 64151

Nothing has been done. Davenport Iowa location needs to close. The city was so happy when it came. Nothing like the others. Terrible everything !

Went to Marion il store 3802 w deyoung on 2-7-23 at 5pm. 00. Staff were pleasant, but got home and chicken had been sitting, and both our riced and beans were horrible. The rice on bottom and top was crunchie and inedible.

Needless to say we have had nothing but unfresh (sitting) food from there and won’t be coming back. I know times are tough and I thought I would surprise my family, and it was very disappointing. Please try to better their process for other families.

Thank you for listening and have a great day.

Good evening Friend's

Hello my name is Frank Ybarra frankybarraemail@yahoo.com 702-582-3510 The reason for my letter to you this evening is to inform you that not once but two times I have sent my family to a local restaurant in Las Vegas Nevada located at 6985 South Rainbow Blvd. Both times, once in December 2022 and this evening February 7th 2023 this restaurant did not have any chicken prepared. both times we've driven there about 2 hours before closing ,normally 10 p.m. for the drive thru. and both times this location did not have chicken. As you are probably aware during these trying times a family will step out of the norm and choose to spend it's hard earned money at a local establishment. Mainly to help see it's local restaurants flourish, but also because we, The Ybarra family…

Every single time for the past year and a half when I order from this location 10074 Coors Blvd NW, Albuquerque, NM 87114, They mess up the order. Only ever give me one drink usually out if 3-4. The chicken is always over cooked.

They lock the doors 2-3 before they are supposed to. I have seen the manager sit and do nothing for hours while only one or so employees had to work the entire place. There is to much incompetence in this place and something needs to be done about it.

Store located at 3525 Altamesa Blvd in Fort Worth Texas says it's ipwn until 10:00 however they have been turning people away at 9:30. They told me they were out of basically everything and I asked are you out or are you not willing to cook anything else.

The manager a latino woma said no we are not cooking anything else. I asked for the corporate number and she directed me to this site. She then closed the window and told me to have a nice night. Just a FYI you are losing business.

If it's fine with you to turn customers away before the store closes then okay. I have never experienced this at any Popeyes locations except this one.

The food I received was horrible.the 3 wings I received had a soy no skin on them and they were old& hard as ever.the tenders were far from fresh has been sitting for a while.the food quality was HORRIBLE for 47.00

I went to Popeyes Monday 2/06/2023 at 7:30pm. I pulled in and they did not have a line. I thought something was wrong or they were closed. I order my food. The lady who took my order was real nice.

Got to the window and my food was ready. I had to check my order to make sure it was for me. The manager came to the window to see what was wrong. She was nice. The food was hot and good.

Whatever y’all doing keep it like that. I’m love Popeyes.

Went to your popeye's location on Country Club road in Lake Charles Louisiana. I stood in line behind an older lady waiting on her food. After about 5 minutes I asked her if she had had her order taken, she said No.

We were both standing there as a 5 different employees were talking to each other and not paying attention to any Customers that were in the restaurant. After another few minutes, Other customers had come in and were not waited on either.

This was during a lunch hour time where I expected a some time to have to wait. Since I was on a time limit I left the building with the poor lady still haven't been served or even spoken too.

Never did I see a manager anywhere inside unless it was the one later that had earphones on her head . I enjoy your food and so does my family, But…

Re: Cockeysville MD location

This place is a scam and a bunch of crooks. Twice now I have gone thru the drive thru at this location ordering a 12pc spicy, get home and their are only 8 or 9 pieces. Last week it happened again but this time I went into the restaurant, only to be told by the manager that would never happened and I must have ate 3 pieces. Showed him the receipt and he walked away saying then I must have took out the 3 pieces.

Screw this place. Tired of getting ripped off here. Won't be back!!!

Ordered my “usual” 5 piece tender meal. Was given 4 and a 1” nugget. I went to counter and spoke with person that took my order as well as filled it. I showed her and she told me that is 5 pieces.

I pulled the “nugget” apart to show it was just a piece of breading and she finally gave me a 5th strip but she commented again that it was a 5 piece.

We were pulling in to the store and there was a car blocking the road. Waited for them to move for about 3 minutes. He finally moved but them blocked the handicap spots. ) I blew the horn at him and then pulled into spot next to the handicap.

When we got out he pulled away then turned around came back into parking lot behind us and blew his horn behind mom and me. Lucky for me he sped off. I went into the restaurant (4721 N Kickapoo street Shawnee ok store number 10769) and asked them who he was and is it normal for maintenance to block the road when the parking lot is empty.

They informed me he was not their regular maintenance he was the districts. He was here to fix fire alarm that didn't work but it did today.

Purposely making our order late. Said it would be exactly 20 minutes to make the chicken when there were tons under the heater. The orders behind us already got their order. We got there at 7:27 but got our order at 8:00.

This is horrible service, and some people infront of us just walked out with their food without even paying.

No napkins poor service e ER going back Whole town says they need to Close it

I will be turning 50 years old this coming May an in this lifetime I have never received my order correct from Popeyes Chicken on the first try.

Last week I went to Popeyes chicken on E. Washington St, and Lasalle in Indianapolis, IN an orded 2 spicy breast and a wing from the drive thru.

I don't like dark meat so I always order white meat.

After the attendant in the drive thru handed my order to me I checked and discovered that they gave me 2 thighs and a wing instead.

When I told the attendant that they gave me the wrong order they stated that they was out of breast and didn't think that I would mind.

2 days later I stopped at Popeyes Chicken further out east on E. Washington Street because the corporate number for Popeyes chicken was listed on Google as disconnected. I wanted to…

I have attempted 5 times to eat at the anderson sc location. Only once was I able to get any of the food I wanted, my husband got food no one else did that time. They are either out of what I want or they are too short staffed and are only cooking certain things but usually they don't have it.

That is after i try the drive thru I park get my grandchildren out of their car seats and haul them all in to only get told they don't have whatever it is that I wanted. As the drive-thru signs never work they are always black no words or prices at all and if your looking for what's new like the ghost pepper wings they laugh and say we aint got none.

Never has any employee been nice and smiled at me even once. I feel very uncomfortable immediately when I walk in the door. I love Popeyes food but…

Yes I went to store number 154-2078-1509 University Boulevard Jacksonville Florida 32211 I talked to the manager Anthony I ordered a four-piece combo the chicken was cold I asked for mashed potatoes and gravy I got red beans and rice I called up there to ask him if they could replace the chicken and he says I said he said bring it back tomorrow I said what am I supposed to eat for dinner tonight he said we'll eat what you got and

hung up on me I'm very upset with Popeye's I've been eating at that Popeye's Fried Chicken on University Boulevard for the past 20 years I've been going there for 20 years

90$ for it. Get my order at the window. No napkins in the bag so I asked could I please have so napkins, the young man gave me one napkin, so I asked for some more napkins. He said policies is one napkin only.

I asked to speak with the manager. I explained to the manager what happen and he said only one napkin, but if you ask for another we will give you one. I asked him for some more napkins and he only gave me one more.

” So I left with two napkins to eat a 2 piece chicken box with. I call the Fairburn store which is also located in Douglasville, Georgia, the manager at that location stated that Popeyes’ had no such policy. I went back to the Douglasville Highway 5 location.

The manager said one napkin was the policy so I to see that policy. He started something like he could not find…

Waiting at drive thru for over 30 minutes at the speaker no acknowledgment or anything just waiting to order.

why are all the popeyes short staffed . You cannot go in a sit down in the dining room because theirs no employees, I visited at least 5 stores on different days a times a they are working with 2 people are serious .

The employees are saying popeyes don’t want to pay the employees 13 or 14 only 11 that’s so unfair a they have to work understaffed. Popeyes makes a lot of money y’all will be closed down in tampa for sure .

you have to pay the employees for their work not under pay them shame on popeyes. The food is really expensive an u don’t want to give ur managers or crew or cook raises .

For the past three or four times I’ve visited your establishment you have failed to give me the senior citizen or veteran discounts. Your standard answer is our system is down. My host was Tyler /60029. The store #4690. 4624 Elvis Presley Blvd.

The time I visited before today my order was completely wrong. Instead of 2 breast which I ordered you put 2 thighs on my order. Finding good help is difficult but you’re going to lose customers if this continues.

Bran new Popeyes in Melissa, TX. Great location and a lot of business in and out while we Were there eating. Food was as expected but strips were over cooked with little batter. I counted 15 young people working from the counter to the cooks and not nearly enough supervision.

It seemed chaotic but at least they were there trying to make a living. The girl up front was very sweet but didn’t seem well trained. Bathroom was very dirty, every table in the lobby that wasn’t occupied by an employee, (5-7 employees), had dirty tables.

Manager was in one of them, apparently training people. They were loud and an employee was watching a music video and it was annoyingly loud. Just unprofessional and I didn’t expect it from a new store. The general feeling we have of Popeyes is the food is good…

I need an immediate Refund. Online order was not even ready after doing online order waited an hour and a half didn't even get out sides correct!!! Then got cursed by your employee!!! Never ever use Popeyes worthless. Now I'm writing ceo of Popeyes.

I need to know how long this crooked company is going to keep my $$$ !!!!