Priceline

YOU CANNOT GET A LIVE REPRESENTED. VOICE MACHINE WORSE. EVER. CANNOT GET MY REFUND NOR ANY INFORMATION WHEN TO EXPECT IT. SAYING AIRLINE IS RESPONSIBLE AMERICAN AIRLINES SAYING THEIR RESPONSIBLE. 371861172276

I purchased a 3 star rating hotel and arrived to see a 1 star. Mold in reception area, very unkept lobby. Rooms smelled, phone not working, tub was 100 years old. Pool area unkept, umbrellas broken, chairs broken, people swimming with dogs.

The courtyard view was a view of an empty lot with homeless. Reception workers took 30 minutes to attend to two people. See attached images taken over the weekend. I made this reservation to relax from busy life. This was caused more stress.

I BOOKED WITH THE EXPRESS DEAL WHICH SAID ALL INCLUSIVE FIVE STAR. WHEN I GOT THE CO FIRMATION IT SAID ONLY BREAKFAST ONCLUDED. TBUS IS FALSE ADVERTISING AND I WILL BE CONTACTING THE BETTER BUSINESS BUREAU IF SOMEONE DOESNT CALL ME BACK IMMEDIATELY.

I WAS CHATTING WITH NEIL ON THE CHAT AND WHEN I EXPLAINED THE PROBLEM HE LEFT THE CONVERSATION. THIS IS VERY UPSETTING AND I WILL CANCEL MY ENTIRE RESERVATION IF A RESOLUTION ISNT MADE ASAP.

They owe me a refund and refuse to give it to me. When I finally got an email from them saying I’ll be refunded they never out the refund through and when I try abs reach them they say they don’t have my card and was never charged when I have proof of the charge. They have the worst customer service abs I will never use them again

The WORST experience you could ever imagine!!! Don’t give this company your business.

Not only did it take me 2 days and 15 different phone calls totaling well over 8 hours on hold, JUST TO CHANGE AN OUTBOUND FLIGHT, they refused to let me speak to someone in the USA and informed me of a $19 fare change (that American confirmed the flights were the same price), that they would not waive the additional charge and would offer 5% off in the future, which of course we won't use.

They refused to let me speak to a manager, refused to apply the 5% credit to our existing reservation and essentially placed me on hold until I could not longer physically stand the hold music anymore, 2 hours later on the one phone call to India.

Booked a motel room through Priceline for my son. They didn’t put his name on the booking so had to go to the motel to check him in. When he went to his room he accidentally went to the wrong room but his key opened that door.

At this point he didn’t feel safe there as he doesn’t know whose key opens his door. Called Priceline who informed it was non refundable for all 4 days whether he stays there are not. com. Will never use this website again.

The last trip I booked in Florida through you all was a La Quinta hotel. Just myself and my 16 year old daughter, the 1st night was loud and neither of us slept, the 2nd day the hotel was full of pot smell, a guy a couple doors away, had his door open and was jacking off.

I spoke with management there and we left. This was horrible not to mention the commode overflowed, there was ants in the bathroom.

They charged my card for something I didn't do. I talk to someone yesterday and the was going to release. And but it back on ky card

Booked on line. Priceline picked the motel to stay at. When we arrived on March 19, 2021, we arrived to the motel that was run downed with trash everywhere the grounds where not keep up we saw questionable people lurking around the motel doing drugs and also questionable ladies of the night.

We felt a fear of staying there with what we saw and the complaints that we where hearing when we arrived to check in. Unfortunately, Priceline would not refund us. We had a concern about our safety and they (Priceline) could care less.

We had called right away had to what over an jour for a response. Priceline then rebooked us for another motel----conveniently the call was dropped---went to the new hotel to find out that no reservation was made and was told by that hotel that Priceline over books…

I have tried for several months to resolve airline credits booked through Priceline. In January I was assured all was corrected. I recently tried to book flights using vouchers with absolutley no success. Utterly impossible to reach a human being.

Call backs result in immediate hang-ups. all the "customer service" (if that's what you can call it) number all lead to the same dead in. the system refuses to recognize my phone number, trip numbers, etc. I am about to lose my flights and over $1000 in credits, which I will be seeking cash compensation from this mess.

I contacted Priceline within a couple of hours of booking after finding out our daughter had Covid so exposure occurred in our home. I contacted via phone, chat, email and text on 3/18. I did not get a response from any if the noted contact options until 3/20 (my birthday nine the less) to be told they would not offer even a voucher to use later due to it being a “no show” at that point.

It wouldn’t have been considered a no show had I been able to actually contact them on Thursday. It has been the worst experience especially considering we were trying to follow protocol after a Covid exposure and an unexpected positive test for Covid 19.

I’ve attached one part of our text exchange. This is after they stated it took them a long time to get back to me.

I will NEVER use PRICELINE again! & I will tell EVERYONE I know, that uses it, my story! We are in the middle of the worst global pandemic in 200+ years! If this company doesn’t make accommodations for that?! THEY SUCK!

I made reservations thru priceline, like I ALWAYS do, when I travel, & due to my preexisting condition as. TBI survivor, I had to cancel to WAIT for my Covid vaccine that i still haven’t received! I’m on every waiting list available in two states!

I’ll use my Priceline trip... WHEN I CAN TRAVEL, *SAFELY*!!! Does Priceline not believe in SCIENCE?!

Good Day:

On Thursday, 3/18/21 we flew into Miami, FL and went to Fox Rent A Car to get my rental per our Priceline Reservation # 361-048-322-77. By the time We left with my car the cost had gone up from the original quote of $469.86 to $955.86.

We were told we had to purchase insurance at a total of $18.19 per day. We were told that we had a choice of paying $11.99/day upfront or a lump sum payment of $300.00 when returning the car for ATS-Plate Pass for tolls, even though our travels will probably not include any toll roads.

These additional charges added $422.52 to our rental. First the insurance demand was a shock as we have never been “forced” to purchase this before. Second, the toll charge was just a flat out scam that due to a long day of travel got past me.

I am not…

Understand that they have their non refundable Policies but I don't want a refund. Didn't realize that a credit card was needed on the car rental. Made the reservation for another person who doesn't have a credit card. Can't take my credit card for the deposit or a debit card.

I just want to cancel the car rental and move the hotel to a closer location to the airport and someone who offers airport shuttle service.

My son is down syndrome renting the car would have been the best option to keep his anxiety level down. But if can't have the car then the next best and cheapest out of pocket expense is to find an hotel that offers shuttle service. Which the hotel that is booked does not offer and is 15 miles from airport, zoo and seaworld.

Such a shame that you don't have good customer…

Dec. 2020 prepaid reservation, when I picked up my car to location I was told my car rental was not pre paid.. Ended up paying 2x for a rental car that was paid through priceline. though I provided the priceline invoice .

Now its March 2021 and still have not received my full refund. s. c. s. excuses.

I was online and purchased a rental car through Priceline so that I can get my family to the hotel that we’re staying in I will be arriving out of the airport they sent me to a location that was 30 minutes away from the airport and the location that they sent me to will be closed

I have booked my reservation from Priceline. When I went to rental counter for my pickup time , the rental counter is closed. I called them and they said we can only cancel reservation, we can’t do anything else. And worst customer service I ever received with rude answers and the representative hung up the phone.

they charged me for a United flight that I never booked and also have me down for a trip from Cleveland 8-13 I never booked they say I can't cancel. I may have to see the CEO in person to get my money back. hope he has good health insurance.

Price line told me I would be picking up a rental car “at airport” however when I received confirmation, it was 2 hours away. The only option they provided me was a 2 HOUR SHUTTLE both way that I would still have to pay for gas and mileage to cover the full 4 hours out of my trip.

They will not provide a refund although this is not my error! This is a whole 8 hours out of my vacation! Unacceptable! They will not provide a credit.

After explaining that we were taking a trip to celebrate our 19 year anniversary and jacuzzis we a must. I was booked at a hotel that doesn't have jacuzzis at all in the middle of a medical district by a priceline agent who guaranteed me that both rooms had jacuzzis in them.

I think it would be nice if people are told about the medical district before booking because there's no way I would have booked in the middle of all this hospital stuff there's nothing to do around here.

Secondly, and most importantly the agent had us looking forward to jacuzzis. She placed me on hold supposedly to check with the hotel about the jacuzzis and then assured me that they had them in both rooms before she booked me.

We drove 4 hours to be disappointed. I had already cancelled one priceline booking do to…

92, cld priceline and used chat, chat closed me out michelle cld me could not hear her she cld back after almost 45 mins. said someone would call me back in 2 days, i was not satisfied so she transferred me to another line which i waited about 20 mins or so before virgil picked up.

He said as i was making reservations the price changed by alamo which was a lie i went back and looked, when i went to book at 73, system said price changed because i listed i was under 25, i never said that went back in to make sure and it was 25 and over, but they would not adjust and i feel i was taken advantage of and virgil tried to feed me lies.

net, i will wait for someone to respond.

Total lack of Customer service. I have tried to cancel but there is a 2 hour wait, sent messages by Twitter and Messenger but nobody answer. Link to read change/ cancellation policy for airlines does not work. Priceline is supposed to be in the service industry but have no idea what it means.

Due to COVID-19 there are no flights between Argentina and the USA so Priceline should automatically refund the ariline ticket or issue a voucher but nothing

I can not travel due to the COVID and tried to cancel my trip and they won’t let me. They are money hungry and don’t care. I will never use them again.

I booked a reservation back in February before the Covid 19 pandemic. I was told the beginning of June that my event could not go on because of the city was not open. I have rescheduled my flight but Priceline has refused to change or refund me my money.

I should not lose my hard earned money because of this virus. I have been calling them for three weeks. Waiting up to 2 hours for a call back and not getting and understanding why I can not make changes to my reservations.

I am very upset with this process and my family can not afford to lose $200.

They took my money for a roundtrip ticket with my kids with Olympic Airline. I had spent about 10 hours on the phone thus far trying to get a refund for my flight that was canceled by airline. They have bounced me back and forth between Priceline and Olympic Air.

All Priceline had to do was look and provide me with an email of change so I have proof for my now open credit card dispute. Because they have spent two months of my time not resolving anything I had to turn to my credit card company to try to get my money back.

Because I filed a dispute with credit card, today Priceline told me they will not refund me because I filed a dispute. So where do I turn to for help? They had no problem taking my money when I booked with Priceline!

I am not letting this go, I had already filed a…

On Saturday, June 13th, I arranged for my mother a rental car to be picked up in Denver CO on 6/16/2020 They let her use her debit card to make the reservation and due to my brothers death in Denver she had to leave her flight arrangements open for return so she can handle his final affairs.

The company refused to give her a rental car and then when I tried to speak with someone in your company, your automated responses were the only things I could get on all the numbers I called. Your company had no problem billing her debit card, but will not give her a car.

I have never had this issue such as this. I wondering if someone was moving to Denver and did not have a return flight if they could also not rent a car from your services. This is ridiculous and I wanted someone in the upper…

hummm not sure ,, but anyhow book a car rental for saturday at hertz on burnet ave , for 1pm pick up get there , they are close so someone out back said we close at 12:00 no one is here sorry not cool now why didnt someone call and let me know ,not freaking cool so pissed ruin all my plans including a funeral

Trip # 19445278289. I submitted a refund request for an international flight not traveled due to the Pandemic. I asked priceline to reach out to China southern (who claim that my ticket deserves a full refund) and after hours and hours of wait time and trying to reach the right person to resolve this issue, I was told that they have emailed China Southern airlines on my behalf.

When I called the airlines, they stated that they haven't received anything. Everytime I call back to speak to flight service agents, they say wait time is too long and they will call me back. Last 5 attempts have been unsuccessful and no one has called me back.

This is unacceptable and almost fraudulent specially if the original airline is willing to provide me the refund. I will never be using priceline ever…

I had a rental car from Priceline purchased with an Express Car Deal. The city I was going to was shut down due to the virus. Every other company just moved my current reservations to my new dates. Priceline said I had to take the coupon and then I could just simply rebook a car.

The catch is, it has to be another Express Car Deal on the website. The next great catch... there are NO EXPRESS CAR DEALS ON THEIR SITE!! I have emailed and called multiple times to try and get assistance or pointed in the direction of these deals, and all they will say is "oh there are plenty on the site".

Then when I asked them to point to one example, or show me a screen shot or any proof, they then say "oh sorry, we can't help you make a reservation". I finally got one rep that said most Car Rental Companies…

Itinerary #300-753812-79. Email sent on 5/7 to cancel entire itinerary. Several calls made to priceline and in regards to my insurance flight/fees. the same day the representative canceled my hotel reservation. I was told to call spirit to get all my money back pertaing to flight fees/ insurace.

Spirit stated to contact insurance company which I did the same and cancelled. 70 for insurance which was cancelled the same day of trip reservation. 70 when they say they would. Now. There telling me I didnt cancel within the 10 days and that is not true.

70 back in a timely manner.

com several weeks back. I entered departure airport as Portland, OR. The online system plugged in Portland, ME airports with the Oregon airports. As I was leaving home to go to the airport is when it was noticed being the incorrect airport.

Spent 45 minutes (3 seperate calls) to priceline, caused another missed flight for the same day that would have corrected the problem. Each time I asked to speak with a supervisor & was disconnected. The first representative never even entered notes to show I had called.

At that point, the only option was for me to fix it directly. After having to schedule a new flight for the following day, an additional $260, & 2 people losing a second day of work wages I attempted to call priceline back again to "maybe" have an actual conversation with a…

I 2as charged for not one night , but six nights , in two hotels , that I never made reservations for , so I never approved the transaction. How dare you commit this criminal act to a working class , tax paying man , while the world is being rampaged in this present state we are in .

I may not win in court against your team of lawyers , but I refuse to let you take the only money I have to feed my family in this criminalized fashion of pure evil ! How dare you !!!

Trying to talk to a live person about my up coming vacation to Hawaii has been a nightmare My vacation was suppose to be from May 5th to May 12th. Due to all the flights being canceled due to the coronavirus and lock down I wanted to reschedule my vacation.

I was told I could but not till after April 30th. Then was told to contact both airlines. United and American airlines. I tried to call United was put on hold for an hour and a half. The gentle mans phone was breaking up and I asked him to call me back. He said he would. HE DIDN'T.

So I called Priceline again a woman said I would have to wait till after April 30th and I would be able to reschedule at that time. This time the recording hung up on me. So again I called Priceline another woman said I was out of luck I couldn't get my…

False advertising on their website by hotels. Price line stated they would followup with hotel and get back to me. They never got back to me, so I called again. Got the run around stating again they will followup. They pass the buck.

It's their website, they allow false advertising yet I get stuck with the bill.

Reserved a rental car using priceline which was being supplied by budget rent a car. m. at the columbus ga airport to pick up the car to be informed that there were no cars available and did not know when one would be.

I was informed that they had a shortage of cars all day. Price line should have allowed this reservation to be made with there vendorvnot having enough cars to rent. I went to enterprise rentals and they were able to accommodate me . 00 for this rental.

THANKS SLOT PRICELINE I WILL NEVER US YOUR COMPANY AGAIN!!

This company does not quarantee satisfaction. I accidentally booked a hotel too quickly and though the agent and supervisor understood they insisted "there was nothing they could do" to fix the problem.

Iwas having my vacation in Miami and then i decided to book a mustang in ford lauderdale airport

So when i booked by priceline website they said that i would pay 50 dollars but getting in the Easirent they tried to charge me almost double price.

I refuse it and left the easirentals place.

I answered the priceline mail that i did not take the car and now i just saw that they charged me for the day.

I want my money back!!!

Priceline sold me 3 airllineline tickets, economy with free carryon and set selection included, I call numerous times to get seat selection with out any success. Theyfinally told me 7 days before flight buy you seats and they will reimburse me.

i have uploaded the lettter. I did as instructed, submitted and was told will hear from them in 48 hours. Ithas been almost 3 weeks no response, I called told takes time. This is unacceptable, and I will not stop until I get reimbursed.

For the second time, I booked a room under the assumption there was a hot tub in the hotel and when I called to rectify the situation, I was told they could send me a 5% off coupon, basically 5 dollars , The whole purpose for going to that hotel was to take my 3 grandchildren swimming in a hot tub, we live in Illinois and it's quite cold here right now, however we were able to use the pool we also woke up with sore throats due to the cold, so again Thank You Priceline for the second time on misleading me the consumer.

My name is Lawrence Caron I live in Florida and I booked a room at knights inn in moosup Ct. on 12/29/2019 for 2 nights for my brother who is on disability. So finally after about 4 hours the manager said we were all set that Priceline got it lost in the system and mike is all set.

Confirmation number is 299654834 I would like to be compensated for the time that you people put me through. com

I paid for my reservation at the Drury Inn in Sharonville Oh. Drury never received it. I had to call priceline and wait after traveling 9 1/2 hours to get to the hotel. Customer service needs training from priceline. This wasn't how I wanted to spend a few hours on Christmas. I'll not use them again

Gary Lucas

Absolutely the worst customer service!!! Refused to refund money for a rental car when the rental company could not provide a car. Priceline stated they did not have the ability to do so even though the rental car company said they did and that the had the credit card info.

Steer Clear of this company they are in cahoots with rental car companies to steal you money

I would never use this web again! When I book hotel I told salesman(Alex)I need check in at 5am, and check out at second day, he say sure. But when I call hotel they told me I had check out at same day!

That’s crazy I pay double for one night hotel! I call Customer service at midnight, like waiting forever! So I try online chat, But they still not solve my problem! I will cancel my priceline credit card! So disappointed with them!

When trying to change a flight time for my son, whom which is in the military and is on leave to only find out while on leave that he does not have to check back in until late a day after he was to fly back home. So we tried to change his flight to a later time from leaving at 6am to leaving at 810pm.

Because he had used a “Priceline” special pricing package he was not able to change his flight reservations. That is this a non refundable or no changeable flight. Which is good and all, but when you have members of the military who are home for leave and is granted and extra day to spend with their family before having to return back to their base.

THERE SHOULD BE SOME KIND OF CHANGE IN THE POLICY FOR THIS TYPE OF SITUATION!!!!! When mentioning this to Nicholas-brovo-9. He said there was…

Priceline was very unfriendly and would not help me cancel a reservation made thirty minutes ago. They have no interest in helping out their customers. I am never using them again.

Regarding Priceline trip number is 200-916-214-28 -- Delta Flight #1710 ATL to LAX Sunday Dec 15, 2019.

I was assigned a seat next to a woman with a small dog. The dog was crated, but it was pooping throughout the trip...and whimpering (probably trying to let the owner know that it needed to poop). The smell was nauseating. The crate did not fit under the seat and was infringing on my leg space and into the aisle. The flight attendants did not enforce the policy of carry-on baggage being stowed under the seat in front of the passenger.

I requested to get my seat reassigned, but the flight was full. The flight attendant offered me a packet of coffee to put in the seat in front of me to offset the odor, which was appreciated, but ineffective.

Because the ticket was purchased through…

before I didn’t have any problems and my card wasn’t a problem I’m upset cuz I came from Phoenix to Mesa and used my card only to be told I’d be refunded in 1 to 6 days now not only am I stranded but don’t have enough on card to book another room my card isn’t a prepaid it’s direct deposit from pay check I’ve used u guys a lot and am unlikely to use u again or recommend u

15/11/2018 I called the store Priceline at St Leonards NSW and ordered Tanya Hennessy eye shadow X 2 boxes. A girl (Jess) answered the phone and said put 2 boxes aside for me. 17/11/2019 (Sunday) my husband and I spent an hour train trip to the shop to pick up.

We were told not arrived yet and could not find my order. Then I re-ordered/wrote my order. I was told I would be informed when the products here in the store. 19/11/2019 I walked into the store to ask wether the products came.

A girl ( Danny) said i will be informed if my order comes and she will help me! 6/12/2019, a man (named himself Sam, but 2 service girls at the front counter in the store told me his name is Mor, no Sam in this store at all!!

) called and asked me whether I would have received my order. If not, there is no…

I booked through Priceline last Friday I get to the hotel they asked for my card... 78.. I go to my room and realized that Priceline already took their money out so why would they need to charge my card again I go and ask her why is this charge here she said for deposit..

It is now a week after I made my reservation and no one could tell me when I would get my money back.. I called Priceline and they was rude abc they stated that they would follow up never did I called the hotel several times and final got a answer they never charged Priceline they charged me instead and that now I have to wait another week to get my money...

I will never use them again no one followed up or did anything to resolve this problem