Priceline

I wanted to speak with someone regarding my reservation but I'm unable too. I cancelled a reservation directly with the company but Priceline state my reservation is still active. I've told them I cancelled and received reimbursement.

Made late reservation , thought it was to one hotel, when it was to another location, but upon arriving to the hotel, the clerk said my reservation wasn’t until the next day. No mention I was at the wrong hotel.

I saw it was for another location. So I tried calling customer service, and some home was a two wait. So I ended up falling asleep in my car never receiving a call back. Then of course going to the hotel inconveniently farther away than I want, had put me as a no show of course.

I would of just gone there had the other location not have said I had a reservation there. Price won’t refund me because I had looked at my itinerary

I down loaded the app last week and have used it twice and both times there where errors

the second time is the worst issue

had the wrong person

booked me for three days instead of two no resources

I booked a all inclusive vacation. After confirming the booking and paying the entire cost of the trip , I got a flight change alert. I called customer service more than 15 time as of now and I do not get help.

They keep on transferring to separate departments for just one all inclusive package. After speaking to Agent Angie, I was guaranteed that Priceline spoke to Jet Blue and agreed to cancel and issue full refund to air travel portion. After trying with Priceline to get an extra day in the same hotel and to extend, without any help , decided to cancel the entire trip.

Since then I called more than 7 people, nobody sees the approval to cancel and refund. Agent Angie confirmed that it’s been recorded and documented. I’m so disappointed with your service. I will never ever book or ask…

Priceline false advertised a car rental where the service was located at the airport. Only upon booking and paying, it confirmed that you must take a shuttle to the car. I reached out to the customer service several times expressing my concern about taking a shuttle during COVID.

They were completely unsympathetic and refused to change or cancel the reservation. Before I could answer another question, they would also hang-up first. I would give it a negative stars if I could.

Country inn and Suites Galveston was a terrible experience.Room was dirty with long hairs in bed.Sleep sofa could feel wires so I slept on floor.Had linen changed but for the $ it ruined our stay and will prob not use Priceline or country inn for hotels again.

If I could give negative numbers I would. My flight was changed and Priceline would not change the pick up time for my vehicle. My suggestion is never use Priceline for deals because once they are made..... God himself can’t change it.

Brett Keller will be receiving a letter from me.

Well after calling customer service for times trying to get a refund on a rental car that I never picked up I was told that all they needed to do is verify that I didn't pick up the rental car and they would refund my money back well it's been 10 days I've been on my trip came back home and still they have not verified that I did not pick up a car I call customer service for the last time and they hang up on me

When using their online booking system, you cannot easily filter for specific amenities. It is unclear whether you get a hot tub when you can only select from "pool" or "spa" options on the filters. Bad move priceline. I won't be using you again.

Booked an express deal 2.5 rating stated it was comparable to comfort inn....so we booked it....what we got was a 1 star hotel which was totally scary,dirty, a homeless shelter....was told by priceline...to bad can't help you...you booked it!!! I booked it because you advertised 2.5...what I got was a -1... Shame on you

This is the worst looking company I've ever used I paid for the room went to the hotel they told me it was going to be one to two more hours before price of mine got the booking to the hotel it was at midnight I had to get sleep I went to a different hotel checked in Priceline refused to return my money I called for days racing in the same runaround at the end every time they are supposed to call me back as soon as I picked up the phone it was hung up the worst customer service I've ever experienced do not use them

I made a reservation like a few weeks ago, and I misclicked the non-refundable one. I noticed immediately, so I went to chat their agents, and they have no solutions for me to fix this issue. After a few weeks, the price on their website started going lower for some reasons.

J asked their agents again, ask if they can refund me some part of my money because the price gap is too big. Or they can just give me some other solutions that we can fix this, but they have none.

This is my first time using this app, really disappointed.

I’ve been trying to receive some recompense after my daughter in law and 8 year old granddaughter were left virtually on the street in Orlando, at the start of what should have been a dream trip to Disney! I am shocked and angered by the response (or NON response) I have received from Priceline.

During the several weeks of phone calls and complaints I was promised on 3 separate occasions that I would be contacted by Priceline with a decision on my complaints-that, in fact the issue had been “elevated to the highest level for review”. Yet at NO time did Anyone call me or my daughter in law back!

Finally yesterday, I called again and was informed that Priceline would make no effort to right the situation. I was actually told during that conversation that there “ was no one else “ I could…

Your staff books customers and does not mention anything about non-cancellation during the booking. Very poor standards for a Company to treat customers like this. I will never use your company again and I will advise other customers not do so either.

I couldn't even speak to a real person about my issues.

Had a problem with a hotel I booked with Priceline. I called 20 times for help and got nowhere. The hotel had a racist manager and I lost a nights stay because we left. Just asked for one nights refunded.

Complained about how I was harassed at the establishment and got nowhere. They rebooked my room for that night I left so they got paid twice. I am livid and appalled at the racist remarks that ensued. Priceline doesn't care. com

My card was fraudually used on priceline and there is Absa'fuccin'lutely no human u can talk to without some type of fuccing number. Which is bullshit cause I obviously don't fuccing have one cause I don't fuccing use priceline.. I need one of u to get ahold of me by email wit an actual number please.

I actually have several reservations on my account statement

Completely changed my room choice with a room that does not exist and falsified the details of the room. Now you conveniently cannot contact Priceline until 14 days of your trip. Contacted the hotel directly and they confirmed room type does not exist.

WORST EXPERIENCE EVER!!! Do NOT use Priceline. I've been trying to make a simple change to my reservations and it has wasted so much of my time and caused an enormous amount of unnecessary stress!! I finally asked to speak to a manager and was transferred only to be disconnected!!!

That should say it all. You have to call and then WAIT for a callback and if you miss that callback you have to call them again and start all over. You can't make airline and hotel changes with one person, you have to call two different numbers. IT IS A JOKE!

Then you finally get a call back and the people I have talked to are terrible - they keep repeating your information and half the time its wrong. This was for a special trip so you can bet I will complain on every site possible to warn others - they are…

Priceline had very poor customer service and was disrespectful while attempting to help me with a vacation home that was booked ahead of time. The owner failed to let me know that what I had booked was under construction, and tried to force me to stay in their personal guest house.

Tried to book another room, it was the same room originally booked, but under a different name also with false pictures that were not what was at the location. Requested a refund and the owner denied. Very disappointed in the outcome and will search my vacations elsewhere.

I add a vehicle to my cart and my total was $288. 39. I spoke with customer service and I received no help. I am extremely disgusted and upset with the way this company does business.

10/10 DO NOT RECOMMEND. We booked our flights from Boston to Dallas through priceline. The email was entered incorrectly when the booking was made and we tried to call them to fix it. Somehow, their system will not fix changes so after confirming flights with priceline we ended up in New York stranded with 3 kids because our connecting flight was cancelled and we were not notified.

They sent the notification information to the wrong email address, even after we called to fix it. They told us that they could get us to Dallas the same day because there were 2 flight options and they would call back.

After waiting in the JFK airport for 5 hours with 3 kids (1 being an infant) we booked a hotel and left. After waiting 7 hours, I called Jet Blue to fix the issue myself and they got me onto a…

Last time I rent a car worth almost $ 700 for 3 days paying in advance at the Georgia airport and they leave me waiting 3 hours inhumane. Thirsty Agency . Through you PRICELINE

Priceline agent did not send my information to the airline and I missed my flight this morning. When I called I was sent to insurance

I booked a room because my flight got canceled. Everything was fine I checked in around 11pm or later. Next morning I wanted to check out and I was blamed for smoking in the room so I didn't got my deposit back. I didn't smoke.

The owner took some pictures I don't know if the housecleaning stuff made the room dirty or if that's their way of earning money or if the hotel itself is just dirty.

I booked a rental car and at check out the price increased with the reasoning that I was under 27, or I'd used a debit car or I was more than 25 miles away. None of which is true. So I took photos and called Priceline.

First I was kidnapped to the Philippines where the service was horrible. huh? I was placed on hold several times listening to a recording encouraging me to call back due to long wait times or used the website for help.

I tried to book the reservation to see if the price was different and indeed when I attempted to book the exact same reservation again the price showed the original lower rate. I took photos again. The reps hung up on me but I was livid at this point.

I realize prices are subject to change, but in less than 5 mins and then the prices changes back to the…

On 14 April 2021 wanted to make a reservation for 19 May 2021 thru 21 May 21 next thing I know your system gave me a reservation for 14-15 April 2021 which I did not request why would make this reservation at 9pm on 14 April 2021? For the same day?

Your system generated these dates and took my funds. I am 100 % disabled and you all link took my monies? I plan on putting you all on notice with FTC and veterans Adminstration to let them know of your tactics. M.

On April 15,2021, I booked a Superior King Room on Priceline. It specifically stated that "Free Cancellation until 12:00 AM on May 7" and I took a screen shot of that page. When I read all the fine print on the confirmation, it stated that cancellation before check in result in one night's fee charged to my credit card.

When I tried to call Priceline to find out if it was free cancellation or not, it was a completely automated list of choices, none of which were appropriate and then I was disconnected. Then I used the "chat" option and was told by "Jason" only that if I cancelled right then there would be no charge.

" I think this is a fraudulent offer.

I want to change the dates on a hotel stay and Priceline customer service told me that since I signed in and got a special rate I couldn’t do that. I had to change the dates so both of my kids could go on a family vacation.

So I would also be out almost $600. This is horrible for my family. So now we will have to cancel our vacation and be out $600. We can’t afford to go now.

Every month or two I get an email from Priceline about a room I never booked. This is just ridiculous. I don’t see myself getting charged on my credit card but I wonder what the heck is going on with that company?

They do not stand behind their bookings, no customer service and they forget how to do anything if you need to cancel. They take the money and run. Horrible all the way around

Terrible hotel experience ending with police due to not given my deposit or the unused night refunded literally none of the ammneties on website were available paired up with a dirty room and rude staff and deposits none of which you can pay on card with cash only no recipes and when called to complain it is that same terrible managers decision to refund or not I was not refunded I am ready to file lawsuits across the board I also filed on resolvers.com

Been trying to get help with re booking flights started calling at 9am I keep getting placed on hold and being transferred to another agent being hanged up while waiting for 30 min

Rental car thru you. Your sight had agency at the airport. No it wasn't. Car is the worse car I've ever rented. Dirty, sticky, long hair thru out. Dings dents, scratches, and the said take a picture of any defect. Too many. 60k miles.

It was like rent a wreck. Never again. Economy said it was your fault.

I booked a round-trip ticket Mobile/London (4/13-4/27) with Priceline on 20 March 202, leaving Mobile 4/13 UA4262 to IAH; IAH to IAD UA249; IAH to LHR CA5803. 47GZQK, Tonight (4/12) I called Air Canada to book a wheelchair and was told that even though I was flying Air Canada it still was a United Airlines ticket.

I called United Airlines and was told that my only flight was Mobile to Houston!!!!!!!! United Airlines told me to call Priceline. Carl at Priceline told me that the last two legs of my London flight had been cancelled on 8 April by United and that Priceline can provide "either a re-protection option or a cancellation for future use.

Since there are no acceptable options that the airline can provide, the ticket can be used once the option becomes available at any time within 2…

Ongoing being hung up on no follow through on a refund have requested a manager and getting nowhere. Extremely upset at this time. Will be going further if this isn't resolved today after being in this now for a month

Can’t seem to get my money back when they allowed me to book a hotel with no available rooms. Ask for supervisor of a supervisor and suppose to get a callback immediately that never came. Really awesome (NOT) listening to a rooster with one person I talked to is

This situation has happened twice recently, in just a couple of weeks. I book a hotel online, it says it's confirmed and will send me an email, I never get the email and when I get to the motel they have no record of my reservation.

Today I even had a confirmation number. I don't know what is going on but it's pretty annoying and makes me not want to use Priceline even though I can usually get a little bit better price. Is there anything that can be done to stop this from happening?

The first time this happened it was from Manchester New Hampshire. Today it was for Chester Virginia.

24. I never request the cancellation for my rent car. I received the email to let me rebook a new reservation online for the same dates, the same car type, and the same location. If the rate is higher and send you a copy of the receipt, you will reimburse the difference.

I did and sent an email you want to me sent to, after that I sent the several emails to check the status, no any response. 19.

Accidentally reserved a car in New York instead of New Jersey. I wanted to transfer reservation to New Jersey ,but Priceline would not allow. So now I’m out 325, I am a social security recipient and can not afford to just give money away like that. And since I’ll be in New Jersey I am forced get another rental in New Jersey and just let the Priceline rental be and lose the 325.00 I reserved cat with. Priceline should make a better policy with time limit.

Julienne Small

I canceled a flight and had the insurance for it you guys said I had credits for a flight later but I still paid $569 when I had $700 credit this was a big ripoff because now I can't get my money or credit never using this again I will also be Posting this on social media so people don't get ripoff like y'all did to me I even have the email

I actually don’t want to give Priceline any stars. I am livid with Priceline right now. They have completely dropped the ball and they only thing their trying to do is refund our money or move us further away. So here’s the story..

I booked 4 rooms on March 5 for our April 9 Rh vacation paid in full in Louisiana. I received my confirmation number and everything was good. 10 am this morning Priceline calls me and says the hotel stated they only have one available room.

I had other parties call and book rooms 2 weeks ago and they got their rooms in the same hotel were my reservation was. So I 3 wayed the Hotel in the call while the Priceline rep was on the phone and when he said the reservation was made on March 5th she intervened and

stated that they were only called this morning about…

I booked a vacation package whicj should've included my hotel, flight, and rental.... i was checking to see what time my flight leave on April 15th and where to pick the car up from only to find out there's no information and when i call its NOT priceline its booking.

i asked 50 times for a direct number but they keep giving me the same number after they already took money from my accout for the vacation package!!! My number is 973-530-5350 can someone please help me!!! Im furious right now!!!

My trip is scheduled for 4/15-4/18

Priceline is absolutely horrible. I bought tickets (With Insurance) to fly to Phoenix from Albuquerque, NM and to return to Albuquerque, NM after getting medical tests done. Dr saw something that needed to be looked into further so I had to cancel my return flight home and told them I would even show documentation from doctor and still have not received my refund.

I am never going to deal with Priceline again and the insurance is a joke. Shame on you all for taking advantage of someone who is extreme unwell. I want my refund immediately and if I do t get it I will coNtact my attorney because this is sooooo wrong !

My flight was for January 9th from Phoenix Arizona to Albuquerque, NM leaving at 8:01 pm arriving into Albuquerque at 9:27 pm on Skywest airlines as American Airlines. I want…

First was transferred without warning and then hung up on by a customer service representative. They were absolutely no help at all. Every time I go to the site to book a flight the price goes up 400.00 at checkout, it's insane!!!!

Priceline sent me an email stating I would get a refund from the airline from which I bought airline tickets via Priceline. The airline changed our flight by moving it back 24 hours, and COVID hit. I had to cancel.

Priceline requested a refund and was told I would get it. Now between the bogu airline (Air Europa) and Priceline I have spent countless hours in the last 6 months fighting this. I will never, ever use another travel service of Bookings Holdings (who owns Priceline) or any of them.

They are awful and I believe they should hire monkeys to perform their customer service as they would do a much better job.

I am reaching out to voice my frustration with Priceline. 80. (please see attached info). Due to a misread on my part I thought I was flying out at 6:00 AM but I made a mistake and it was 6:00 PM.

I called multiple times to try and correct, change or cancel never could get through, problem being I never received an email with my itinerary so I did not know what my trip# was. After a couple of days I decided to just cancel because the flights were going up and there wasn't much to choose from. 80 with Priceline.

So on 4/2/2021 I booked another flight…

Terrible experience trying to get refund for travel canceled due to Covid pandemic ! It has been a year that I have been trying to get my international $1000 flights refunded from Priceline, they were canceled due to shelter in place orders, but the experience with the customer service department giving the run-around every step of the way just to get a refund has been atrocious and

completely ineffective (still waiting a year later to “get a response” from the airline so Priceline can “authorize” the refund)! I travel a lot and after this terrible experience, will never use Priceline services ever again.

this company has scammed me out of $400 it is just sitting in their account because they can't verify with the car rental agency that they booked my car through and wouldn't honor my rental because it was made same day so they are refusing to refund my money because they can't seem to get in touch with the car rental agency biggest scam ever!!!!!

Well I called to book a room at 230 am and nowhere did it ever say I could not check in until 400 pm and I never checked in to the room because I wanted the room then not at 400 pm and I had to sleep in my car because they wouldn't let me check in until 400 pandemic they wouldn't give me my money back for the tw o rooms I payed sfor this is bullshit you keep my money and

I had to sleep in my car along with t he family members because priceline wouldn't give me my money backwouldn't give me my money back or athe two rooms I played for I will never refer anyone to use priceline again this is a RIP off scam they took my money and I never even got to go into the room what so ever i am talking to lawer many I'll just sue priceline

This is Isaias Regalado, my fiance and I stayed at the days inn again on 3-25-21 and checked out on 3-26-21. My fiance accidently left two of her rings on the bed. When we realized it, she called to ask about the rings to which first call she was told to call back the next morning.

When she called back the next morning she was told that they did find one of the rings, (the least expensive one), but that they had not found a second one. When we go to retrieve the one ring they found, my fiance was reading the small piece of paper that was taped to the plastic baggie the ring was wrapped in and it read " 2 anillos isaias regalado 3-26-21 no phone number room 143"..

Ok, it says two on the paper, but only one ring inside. Plus, yes there is a phone number on file for me as there is with any…