Progressive

I find the Progressive Insurance commercials about “Don’t be like your parents” very offensive! I strived all my life to have my parents values! Those commercials are steering younger generations from family values! Shame on you Progressive!

I submitted a claim Tuesday night.Cause my windshield got broke and here's a day is Monday and i've gotten 5 tickets since Tuesday at a $180 apiece. So I guess I might have to pay to fix the windshield myself.And i've got the insurance that covered it

Filed a claim for my car and barely could get into contact with the people in charge. The entire process of my car getting looked at and estimated took a few months to get through when it could have only taken a week.

In the words of the progressive worker, they were “sitting on the approval” and even the workers at the body shop said they were being suspicious about everything and dragging the entire process out. Nobody could give me a clear answer on what’s going on with my car and they told the body shop to order all these parts then told me they were totaling my car but said nothing to the auto shop.

They lack in communication and professionalism. I am thoroughly disappointed in progressive

Following an accident my truck was towed over 200 miles away for a mandatory valuation to determine if it was a total loss. The next day, I was contacted and told that claim was closed because it was opened by mistake.

Now that the claim is closed Progressive refuses to cover the cost of returning my truck and told me to have it towed. They showed zero care or concern for the situation and no intention of making things right. Disgusting and disrespectful customer service by their claims department.

Updated 26 minutes ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE.

THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES... DO NOT RECOMMEND PROGRESSIVE TO ANYONE!!!

Date of experience: January 01, 2024

DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE.

THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES... DO NOT RECOMMEND PROGRESSIVE TO ANYONE!!!

I have claim# 23-9341770. For two weeks, Progressive has scheduled several days and times to come out and look at the car. Everytime they never show up and never call to say they wasn't going to make it. I just sit around waiting and waiting.

I have tried calling Stephanie @ 912-628-860 and leaving messages but, I never get a response back. I am currently at this moment waiting again. Willing to bet I'm waiting and wasting my time for nothing!! I now know Progressive does not value its customers.

Something really needs to be done.

Hi, I filed claim with Progressive. My water heater had to be replaced and I have floor damage in kitchen area if rv. Claim was denied. The floor is cracking and is very dangerous because we r tripping over it.

I am 73 and my sister is 78. He confirmed water heater needed to be replaced. I immediately Ordered water heater. It took a week to get here and two or three days to get installed. To my knowledge we had no water leak until water heater died.

We had to pay lot to have water heater replace , it is our Responsibility.

However I think Progressive should play claim to repair floor. We pay our insurance and we did nothing wrong. I am checking avenues as to what I can do if one of us falls. Sharon has already fallen once because of floor.

Also there is social media, I'm sure it…

The customer service agent, shakida was so incredibly rude and short with us on the phone when we were asking questions about snapshot and how it works because our rate never decreased. She continued advising us to have read our policy so we could have understood how snapshot worked (what’s her job if she can’t help explain?) we asked direct questions that she truly could not answer and she became angry and put us on hold and did not come back. We are beyond disappointed and won’t be continuing with progressive for these reasons.

Someone that I don’t know was added to my insurance policy without me knowing or agreeing to it. I called and they wanted me to submit paperwork when it was not my mistake this person was added. This should be against the law to just add people to your insurance without your knowledge.

Then she made me add my son who is 16 to my policy he has no car no license and may not have one until he’s 18 and will have his own insurance making my payments go up even more. I’m being charged 180 a month when it was 130 a month because I had automatic payments for just liability on a car that’s over ten years old so now it will be over 200 a month I’m 50yrs old I have no violations and a good driving record.

This needs to be resolved. I need my son off my policy and a better rate.

I have caught 2 of the claims specialists falsifying my documents. Stating that they called and left Voicemail and that they also had called the bank. Then when confronted about the lie 1 representative actually said Oh well your other representative will be back next week to handle it!!!

I was added to an email from Mike Castillo from Shannon Fitting from WSDOT. I simply asked Mike to fill out a template and he replied back in all capital letters which I thought was rude. So i simply responded back to him in the same manner.

He then went and had his supervisor send a complaint to my supervisor which now i am with HR and getting a permanent letter in my file. I would like to simply complain about how he responded to me as well.

His tone in all caps and the way he responded was also un professional and i don't think he should be allowed to talk to people like he did.

Also then complain about how he was treated after he just did the same thing. I would like him to be punished for his behavior as i was and have him go to some refresher classes as well. In hopes to prevent this…

My husband passed away a few weeks ago. Progressive is telling me that the vehicle that my husband passed away in is not a total loss. It's not drivable and it's a biohazard because he sat in it for 6 days and completely decomposed.

My insurance adjuster Kimberly Hauck was not kind and told me that it wasn't covered under comprehensive and that I would figure it out. I'm very upset at the fact that she didn't care or even help me in any way.

Why do I have insurance if your not going to help??

Had an accident three weeks ago, with progressive full responsibility coverage and so far no actions

Progressive paid a body shop to do work on my truck, the guy never did the work and I had to take my truck from him 5 months later. Had to take it to another body shop and had to pay 4,000 dollars out of pocket..

Progressive just let the guy scam them and I had to pay for it,which I think is totally messed up. they are telling me I need to sue the body shop, but a lawyer told me I can't sue him because I didn't give him the money...

An the people who had my account want even call the body shop who frauded them... Anthony 4702594983 my number if any one can help me with this situation...

My homeowner policy went up since last year. I called to find out why and while I was mid-sentence your representative, Benjamin, hung up on me. IT IS ABSOLUTELY UNACCEPTABLE TO HAVE YOUR EMPLOYEES HANG UP ON A CUSTOMER, MID SENTENCE OR NOT!!!

I am in the process of looking for another insurance company.

Progressive make changes on my insurance without asking and when I asked for help , help was received so late. By the time I got any help I already had another car insurance, because they were taking for ever to find a way to resolve my problem.

My daughter was in a car accident on 4/29/23 with head trauma. We submitted a claim on 5/1/23. Three adjusters are using unethical tactics to delay the settlement. I’ve been patient but would like to have a resolution soon. Kristine Clark, Alicia Roman, and Sara Reese all have used these stall tactics.

For respect for authority I’m going through the chain of command until I’m fairly compensated. Though I’d rather not file complaints with DIFS and BBB I will use those options before litigation. Thank you.

Had full coverage insurance I was rear ended and progressive denied coverage because I didn't have ride share add on . In addition they helped in no nihociation .

File a vehicle accident claim with a contact bu email not call. I did this because i work 7 days a week 12 hr shifts and take care of 2 disabled children by myself when i get off work. The agent on my claim has called repeatedly and is off work before i get off.

When got off early to call him i didn't get an answer. I left a voice mail for him to email me. Then i called my supervisor to get my next days work instructions and explain my reason for leaving early.

Jr Perez called me back while i was on the phone with my supervisor. I sent it to voice-mail. He called right back. Again i sent to voice-mail. He called 3 times in a minutes time. He left a voice-mail about going on vacation and would email me when he got back in the office.

After i hung up with my supervisor at 420 i tried…

Everything that follows is documented and will be used in a civil complaint if/when applicable.

I filed a claim on the early morning of 8/10/23. At 12:35 pm I was sent a text thread with my representative’s name & contact information & told I would be contacted early the next business day. My rep’s name is Claire Kenna. For the next 3 business days I called and texted my rep to no avail. At one point I got a second text with a different rep’s name, who I called, & was told she was NOT my rep. Mind you, I have had transportation issues ever since my claim and have been out of work for several days due to this. I finally called on Tuesday 8/15 & my rep answered and finally took my statement. I asked her for an update on my repair status following. My rep then goes on vacation and doesn’t…

The car accident happened on Saturday 6/24/023. We called claim department immediately. We call Monday 6/26/2023 and was told to call the Collison shop around and take whoever has first availability. Amy has never mentioned that make sure the shop take Progressive insurance.

On 6/27/2023, our car left towing garage and arrived to a Shop in Gainesville. We then received message stating that adjuster will reach out within 24-48 business hours. After 48 hours, we called to get update but was told that the claim person was on vacation the week of July 4.

We waited after the holidays to call again and Amy told us that she was no longer in charge of the car and that we should call Nick. When we called Nick, he said he had no idea that my case existed but he will get in touch with the shop on…

Please never use these crooks, if you have a auto accident and you have Progressive insurance, you vehicle will never be the same, Progressive we spit and glue your vehicle back together to save money, and it will take weeks for them to even inspect it, then they will blame anyone they can for there rip off behavior, they will turn your vehicle in junk, so if you have Progressive change before you have the nightmare of a life time.

On August 10, 2023 I made a claim on my vehicle for an accident on July 20, 2023. I was contacted by my supposed representative within a couple of hours at 12:36 PM on that Thursday, August 10. I was told that I would get a call from the representative by the next business day; This was by text. The message was not worded correctly so it was misunderstood when I would be contacted. BUT I’ve been with Progressive for a long time so I know it can take up to 48 hours to get contacted.

My representative is Claire Kenna, and she was the one who sent the first text. When I asked for an update the next day, I got a text from a different representative with a different name. It has been 3 full business days and I am struggling making it to and from work as I cannot afford rental insurance now or…

Not only did my insurance adjuster lead me down the wrong path. They also lied to me in my face and now I have a serious problem to deal with and no one wants to help me. This is the worst car insurance and ever had and I’m 50 years old.

Your underwriting team added someone to my policy without verification from me. I called with questions and concerns about how this took place without authorization from me. This person has been on my policy since May of this year to currently.

When I spoke to a team member of the underwriting team, only response was that I was notified via mail and because I didn't respond this STRANGER was added to my policy. So when asked how is this possible? If I don't respond that warrants an " approval"?

How is this decision valid without confirmation from the policy holder? The team member paused for about a minute due to not having a response. So when I suggested to speak to someone else, this team member told me and I quote " there is no one else you can talk to" and kept repeating that due to…

I had a claimed and my car was never fixed

My complaint is with is with claim adjustor and his boss. My insurance is with progressive. My son used my car and was in an accident. The accident was not his fault. The at fault insurance company --the hartford has been wonderful. All I have asked is for progressive to ok the 2500 pip coverage. Its been one month and they still have not decided if they will cover or not????? Because my son wasnt on the insurance. I have had nothing but ignored calls and arrogance from chris rozsas and his boss daniel cott. All we want is a yay or nay on the coverage so we can get some medical paid. Please direct me to someone that can assist and know how to treat a customer

claim-23-4209463

ive had a claim with progressive for almost a month. Thy have yet to decide if they will pay pip. The at fault driver insurance The Hartford has been great. Progressive I would rate it a -100. So much running around and back and forth.

I will never use Progressive again and I have contacted a lawyer all over a 2500 pip claim 310-463-8402

They are non responsive except to take payments

I submitted a claim for my car. I also had 30 day car rental included with my insurance. I was assigned to a person named Tanisha Hargrove. She had the worst attitude from the very beginning. Tanisha informed only thing they would pay for is fender.

The 30 day rental was cut short to 21 days. Today I received email stating they are not paying for the fender and I owe them $568 unbelievable. I got a lawyer and I am suing. How do I owe you????

Worst company, worst customer service. I reached out to Tanishas supervisor to no avail. Stay away far away from this company. They suck!!!!!

Dear Progressive Insurance

I am writing to express my deep frustration and dissatisfaction regarding the handling of my recent roadside assistance request. As a loyal customer who pays $200 per month for comprehensive coverage, including roadside assistance, I find it completely unacceptable that it took a staggering seven hours for your team to locate a dispatcher to assist me.

The incident occurred when my vehicle broke down on the emergency shoulder of the fast lane while I was traveling southbound. Given the precarious location, I immediately contacted your roadside assistance hotline for immediate help. However, the lengthy delay in finding a dispatcher has left me feeling anxious and concerned about the safety of my vehicle.

I am well aware that accidents happen, and delays can…

Progressive will not let me get an estimate from a local company for a repair. They want to send out their own independent agent from a company called Best. It has been three week and I have not been contacted by their independent agent.

In the meantime I there have been several cars in my neighborhood damaged by hail. All of their cars have already been fixed. I have filed a formal written complaint with the insurance commissioners office and parked my car in the front yard with a sign that reads " Insured by Progressive" "No follow-through with claim"

I wish I can give them negative star. I filed a claim on 6/8/2023 due to a two major cracks on top of my car near the windshield. This is caused by non-human factors and I've already purchased the comprehensive insurance part before. However, they did not start to investigate until a week later. Then the funny things came. Each time I call the representative, she said they are still investigating. Investigate what?! A month has already pasted, there is no feedback except endless of waiting. I cannot stand with it anymore. I will cancel my insurance with Progressive without hesitation.

I am totally disappointed with the Progressive's customer service! Its seems they are intentionally delaying the claim. They are inactively doing everything. Just stay away from such a company unless you…

I have submitted a supplement to your company (22-8563263-01) and was completely shut down by a supervisor who would not give me his supervisor and refuses to pay for customary charges that are all documented and supported Please have someone contact me I don't want to escalate this to invoicing the customer and filing a law suit against both Progressive Ins. and the customer to recover the $2,500.00 that is owed.. Please have someone with authority contact me to attempt to resolve this matter.. Thank you for your attention to this matter..

Charlie Spetz Unicar Inc. 12 Brookfield Dr. Sparta , N.J. 07871 (973) 579-3903 cspetz@aol.com

A credit was due three years ago when one of several vehicles was removed from my policy. Although a check was issued then (3/2020) I never received it. Nor was there ANY notification of same even though the policy was renewed (with an increase) within 90 days of that date, and every year since.

I received a notice that the funds would be turned over to the State Controller if not claimed, alleging "no activity on the account since 3/2020)

While Progressive brags about their streamlined, online, fast, response. The only option for this refund is to mail a letter (US Postal Service) and wait for 4-8 weeks.

It seems likely that Progressive is far more concerned about quickly TAKING my payments, and in turn dragging out as long as possible any funds due for disbursement. Does anyone know…

I am furious. I have been trying for three months to get one small piece of information straightened out with Progressive regarding their Snapshot service. I have two vehicles, both with the device. One was not being driven for a couple of months because it needed repairs. Progressive cancelled my device.

I called to tell them I was waiting until I could afford repairs and I did not want to return the device. I was told when it was running again to start the vehicle and wait for the device to beep, which I did.

Now they keep sending my emails threatening me with a $50 charge for not returning the device. I cannot chat online with a live agent, only the "Flo" bot!!!! The hold times on the Snapshot customer service line is running into over an hour each time I try to call and regular…

When I was involved in an automotive accident long story short an irresponsible woman crashed into me head on. Her and her daughters weren’t restrained but I suffered the most physical damages, she broke both of my legs, and still healing.

Her policy didn’t give either of us as much money as anyone would hope. So she asked progressive money for damages, and even though SHE WAS AT FAULT ON THE POLICE REPORT, and had no way of winning any case against me, they wanted to “protect me” and gave her the money to not be hassled.

And now every time I try to start a policy with them the sales department reads “I’m at fault,” and no one seems to be able to help in changing that on their end, when it was their fault it’s registering incorrectly.

To Whom This May Concern,

I have had a negative experience, specifically with selena lichtenberg, an adjuster representative. She has been rude, and fails to answer any questions concerning my claim. She states she cannot do anything to help my case, however, this is her job. I cannot call back to follow up because she will put me straight to voice-mail. I do not think any customer who is paying hard earned money, should have to deal with someone who will not bother to help, let alone do their job. If there is anything that can be done, I would greatly appreciate it.

I am not happy with how progressive handled my accident claim,, I was in an accident two months ago and still do not have access to my car it is still in a repair shop.. It was towed to a repair shop off the highway.

I did not authorized to handling of any repairs to that tow truck company somehow they started repairs on my vehicle after the estimate was done, A progressive representative was just suppose to come out and do the estimate and let me know if I wanted the tow shop to do the repairs, I was never asked or did I authorized Stew Auto to do my car repair when I called them they had already stared working on my vehicle who gave them permission I don't know..

The auto shop Stew is a small mom and pop repair shop they sent my…

Underwriting had sent me two emails to contact them regarding information confirmation. The emails had a different phone number then I had for Progressive and my app had no notifications about confirming information. I called the customer service line twice after receiving these emails and both times they said there was nothing on my end to handle.

My policy was canceled and now my rates anywhere are outrageous. I have filed complaint with Utah State insurance commissioner

Good afternoon my name is George Molinari on Tuesday evening I was hit twice by your insured after a hit and run she was arrested!! DWI... Now your claims department says I have to wait for the case to be settled for me to get a rental car my car was destroyed by her.

He has no idea when that possibly will be. Progressive insurance needs to take care of this!

there have been an on going issue for over a month with getting my car repaired on an insurance claim. i was first told that i can take it to any shop i prefer, so i chose auto nation which is down the street from where i work and at first i was hearing ow that do a great god so

forth and so on now that an issue came up where a pdr guy was hired that quit the job and didnt want to do it any longer my car sat 14 days with no progress. and instead of taking the car to progressive Collison center of choice they just let it sit there, they waited until 5/19 to tell me that they were just going to take my car to their shop, so

the following monday the 22nd i called auto nation and was advised that my car was still there. co i called progressive back and was told that they were at odds with…

Because of Progressive I am upside down over $35,000. We have dealt with 5 different insurance agents with our claim. The first 4 promised us that everything was covered because of the initial incident (pipe break) and due to our claim being passed off to 5 agents and the time it has taken (5 months,the work has just BARELY started) we now have mold.

We found out we didn't have mold coverage but since progressive sent out a restoration company that literally did NOTHING (they looked at what we had taken down and said we did a good job and left), they didn't rent dehumidifiers or try to dry anything out. We told Progressive day 1 we were worried about mold.

4 agents said it was covered since it was due to the initial incident. Now they are 100% refusing to cover any mold, they admitted…

It has taken a month to get my vehicle repaired, and have yet to hear from my adjuster.

progressive is ignoring my claim and my calls. i guess they think you will just go away after awhile. surprise, i am taking legal action!

Today i called in reference to a issue on my policy for payment, and the man whom spoke with me was extremely rude and highly disrespectful! I have never in my life had such a horrible experience in any insurance company treat customers with such disrespect and disregard!

With this experience i’m considering getting a different car insurance company. This person cut me me off and and was hateful with his tone and mannerisms over this issue. I do suggest more training for him. Absolutely rude! I understand that some times people have a hard day when answering customer’s questions and dealing with them.

Grace is definitely something that i show in every call. I feel like this was the worst service i’ve ever encountered. I thought the headquarters should know. Unfortunately i’m so upset i…

I had the terrible luck today of getting your representative Tracy Germain tgermain@asicorp.org.

I know that people have bad days, but this is beyond reprehensible. I have no way now to cancel my Umbrella policy because she voided my documents (this must be against policy and likely breaks some insurance law). I asked to have my umbrella policy cancelled MIU4464 located at 7456 Lindenmere Drive, Bloomfield Hills, MI 48301. I was sent the documents, but after holding for more than 15 minutes for her to "review" my policy (that I have replaced and wanted cancelled, which is my right as a consumer) - she voided my cancellation documents. I called back and she had the call routed back to her and so now I am unable to cancel my policy. I have every right to cancel my policy and it should be…

They are trying to force me to keep my coverage with them even though I am paid in full and do not want their insurance coverage they are charging me way too much money. I am on an automatic draft and when I select the option to change that they force me into phone calls I went on a chat and he was also trying to force me into phone calls so

I finally called just to get it over with and they informed me that they could not help me because their systems were down conveniently. They have hijacked my bank account so I suppose I will just close my bank account since they will not let me close my account with them.

Horrible business and a horrible way to treat a customer.

I was rear-ended at a stop light by the other driver going 45+ mph. My vehicle was totalled and the driver who rear-ended me was charged with wreckless driving. That said driver was issued a rental car on day one.

Even though I filed a claim and forwarded pictures of damages, it took 26 days for Progressive to call me and approve me a rental car. I'm the victim here, and yet, I was without transportation for almost a full month!

I can never reach my so-called claim rep. All I get is his voice-mail with him saying "if I call before 12:00, he'll call me back the same day," and yet, he NEVER returns my call. In fact, Progressive has done nothing but give me the runaround switching me from rep to rep (5 in total).

One of the other reps who claimed they were assisting my assigned rep, sent…