Progressive

I filed a claim almost two months ago and have yet to still receive my check. I have reached out to Nayeli Aguirre several times without a response. She closed my claim without my knowledge and has yet to email or call me back regarding the claim and why I haven’t received my money yet.

This is ridiculous and she shouldn’t have a damn job there anymore since clearly she can’t do it.

Canceled my insurance because I didn’t get emails about verifying info by a certain date. Even though my payments were made and my app was up to date. Never said to contact them about verifying information. And they can do anything about it except offer a new quote and me oay 400 something dollars today. That is crap

I filed a complaint with Progressive for one of their insured drivers. I was at a compete stop at red light and he got me in the back when he tried to cross 3 lanes and squeeze into the far left lane.

Christina Perez out of Arlington Tx was our claims adjuster took her 3 weeks to finally respond to my emails/calls etc. at that point she said they hadn’t been able to connect with her insured and was not able to get a statement.

Her insured had provided me with his cell phone to “handle out side of the insurance” obviously a shady person. So, at this point I called him and told him that his Rep had been calling and sending letters for the claim.

He then denied everything and said he never saw the police. Oh and let me add he didn’t see the police because he left the scenes after lying…

I'm trying to complete a claim. The representative will not return my calls. Mrs Monica with Progressive. Her number is 512-813-6649. I need someone from Progressive to call me asap about this matter so we can settle this case outside the courtroom. Damion Jenkins 3182291356

Thank you

Terrible customer service in the claims department. I lost a week of getting my car in the shop due to no communication. Im very disappointed! Someone hit my car and im the one suffering.

Progressive auto insurance are crooks 40 billion in revenues per year . Yet they hassle and delay paying claims for stolen vehicle claims . They don't follow California laws and time constraints. Accuse victims Hassel clients Act in BaD Faith

Unethical treatment from progressive claim representative and claim investigators supervisors, as well as claim adjusters. Progressive actively takes payments from insured drivers, but when the time comes that you need to file a claim, they miss treat and investigate the insured leaving them in vulnerable situations.

Progressive will give false information and make mistakes, and the insured has no way of holding them accountable. My vehicle is yet to be repaired, but my money was easily taken out of my account even when the insurance company does not have your back and makes you wait for repairs while still taking a payment from the individual.

Customer for 6 years policy keeps going up to the point where I can’t afford it found the same coverage with State Farm for 104 dollars cheaper agent did not care that I was leaving your company then to top it off they came up with some bogus mess that I still owe 104 dollars I got 2 or 3 different reasons why and then was threatened with collections when I stated I didn’t think I should owe anything never missed a payment made my payments the same day every month for 6 years sad I was treated this way they should be ashamed

It has taken 2 months to receive payment for a claim for damage from a deer. We did everything we were supposed to do(submitted pictures, contacted progressive, body shop submitted estimate) they shorted us $655. Took 3 days to get ahold of the adjuster Charlie Palmer out of Savannah GA to call back.

When I spoke with him that we were shorted again $102, he said no one from the body shop ever reach out to him an we were lucky to get the $655. I've had different accounts with Progressive due to life changes going back to 2004.

This is the worst experience i've ever had with them. I will pay extra to go with another company in hopes we are never treated this way again. So disappointed in this company.

I have had nothing but problems. did not hear from my representative for over a week, was told he was out of the office.

finally got ahold of someone else and they said he said he had called us, we have call logs to prove he didn’t. then when we finally got our car into the shop, it was never properly assessed. the insurance assessor called and left a voicemail at 10:43 am saying he had totaled the car.

he didn’t not show up to the body shop until 11:45 am. he said he “crawled underneath my car” and took pictures. my car was never moved or lifted up. was told after many phone calls that a supervisor would call.

we got a phone call from the agent i mentioned earlier, and said there was nothing we could do. once asked for a an itemized list of damages, he asked why we needed one. then was…

We have had nothing but rude and unkind service from the person assigned to us. She changes her stories, doesn't call when she says she will. Does not answer the phone, nor does her supervisor.

I have been a professional for 39 years and have never ever had such rudeness and poor service. The accident was Dec 30. 2022. Progressive client ran a traffic light and totaled my husbands truck. We still do not have the truck paid off and we are pushed by her phone calls weekly to close the claim, " she isn't giving any more money"

We do have a call into a lawyer.

Being bombarded with there Dumb and downgrading commercials I would never ever buy any Product from them Even if it saved me money Does the company take The stand that are customers Are mindless idiots so Play down the commercials so they can understand lol The money they could truly save customers are blown on commercials

Unprofessional people zachery and his supervisor JEFF had yet to give me a call been calling getting hung up on all day or they in a meeting or they phone line don’t work

I have had Progressive insurance for years and every time I need tow service they are never ever able to find one. I get calls constantly from someone overseas asking me the same thing over and over and over and then at the end of the call they tell me they cannot find a provider for a tow and

tell me if I try to find one myself and they will reimburse me for doing what I already pay for! Its ridiculous how much I pay for insurance to never be able to use it. This is the worse insurance company ever!

I would give them no stars if I could.

I was hit by a progressive customer and I have been getting the run around about what is going on with my claim. I have not been able to access any of my information online and I have called and left messages for the claims adjuster to call me back and I have received nothing. I am very frustrated and i am starting to believe that this is very Fraudulent, I am vey unsatisfied with the way the claim is being handled and the lack of information being given to me.

Worst experience ever!!! I was a gold star customer for 5 years until I got stopped by the police telling me I had no Insurance. After hours of arguing with progressive. Even having my bank write a letter proving my insurance was paid.

They still would not honor my policy and gave me a laos in insurance that ended up costing me close to $1,000 in the end.

My vehicle was wrecked Saturday March 4th and between two claims reps and several assistants on fb, I had to call the original towing company to find out where my vehicle is and guess what... It's still at the original towing yard.

The third party towing company that Progressive uses was supposed to have it moved to collision center no later than yesterday but they still haven't sent over the credit card info for payment. I can't get anyone to answer their phones today nor call me back.

I'm considering reporting the vehicle stolen just so Progressive wakes the hell up already. I will be changing insurance companies after this is taken care of. Should have learned from the first time they screwed me over when I was younger.

They insured me for a convertible only to turn around after a…

I was involved in an accident on 2/15/23. A genlteman backed into me, he was insured by Progressive. I called them the next day. I was told the Progressive driver had called in the accident but they didn't have any of my information, so I gave them my name, telephone # etc. They gave me the claim # 236862335 and assured me someone would be contacting me by end of business the next day. No one called the next day or Friday. So I reached out the following Monday. I got the claim adjustor's voice mail. I called back and eventually got to a "live person" and requested a supervisor. I got Devin's phone number, called her and got her voice mail.

Eventually some lady called, and she wanted to get a statement of what happened. I explained to her how the accident occurred. I got the impression she…

We had our car hit and totaled almost 30 days ago, in 5 days it will be 30 days, the claims rep that we were assigned (Andrew) has been very unprofessional and no help with our claim. for the first 2 weeks he was unavailable, we then got in touch with his manager and she has been giving us the run around, each one of them scheduled a notary appointment with us and did not show up, when we tried to contact them they didn't answer.

When someone is in an accident, it is stressful enough, you should not have an unresponsive insurance company taking their sweet time to pay out your claims. Every day counts because you still have to pay finance charges for the vehicle you don't have.

Progressive has been very poor with their customer service, attentiveness, and handling claims in a timely…

I called to file a complaint today and your representative decided to laugh at me over the phone. I thought we had finished the call and apparently that was not the case and she laughed at me pretty hard. I guess being a customer of six years requires me to be laughed at by your personnel.

Thank you for this wonderful experience today.

First time in six years I wished I wasn't a customer.

My compliant is in reference to my daughter. She is a single mom, that works very hard. 'm very proud of how my daughter has become a young woman. Recently her car was stolen. She made a claim, and it went south.

I understand your position as far as trying to find out if a person did this to themselves. But you got to be kidding me. She had made all her PAYMENTS on time, and never has this happen to her before.

She is now walking, asking for rides, being late to work, not able to do any of her personal routines, or anything. Why would a person STEAL their own car to have to pay more money on just getting around.

I thought the investigation was suppose to be about her CAR GETTING STOLEN. Not WHERE SHE PARKS HER CAR. The questions and underhanded scrutiny has been unbelievable. Can…

I have a claim with their insurance as someone rear ended me. This happened months ago. After a ton of time trying to coordinate my repairs, I finally dropped my car off at the shop and a representative was supposed to arrive on Monday to discuss the estimate and repair cost. Never showed up.

Didn’t show up on Tuesday not Wednesday.

Meanwhile, I’ve been calling and calling non stop to see what is going on. If it doesn’t go straight to voicemail, it automatically hangs up on me. The person assigned to my claim, Antionia Marchese, has not called me back in weeks.

They do not respond to any voice mails and have never answered the phone when I call, even during supposed office hours. I’m extremely disappointed. The shop where my car has been left has called me asking where the insurance…

This company is horrible and has the worst customer service! I was just trying to be a new customer! Nice to know upfront how they treat new customers! If I could I would rate the as a 0

Hi, my name is Elsa and I got a letter via mail saying that I needed to call you guys if not my insurance policy we be canceled. I have been trying to call several times and no one ever answers me. Yesterday I was on the phone for 2 hours waiting for someone to answer me and no one did, so I just hang up. For me, that's really bad service how is someone supposed to wait hours and hours just for someone to answer them back? Now my insurance policy may be canceled since no one can answer the phone. You are a big company how is it that you have no people on the phones to answer back?

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1 Zero It was brought to my attention when I filed the claim that Progressive now requires all insurance to have an OEM endorsement for first party coverage that is absolutely ridiculous and I’m sure many progressive policyholders don’t realize that they no longer get first party privilege they have to have an endorsement this is cost me money out of my pocket for days for a rental vehicle only to find out that your recycle part didn’t fit so

now I have to wait for another door they’re refusing to give me an OEM on a 2020 Buick I’ve already filed a complaint with the department of insurance

Horrible, horrible experience. We had two cat wrecks, 1 month after the other. In both cases they nitpicked the condition of both cars. Everything from wear on the seats to missing floor mats. For cars that were a total loss! Who cares if the seat is worn, the cars are years old, you're going to nitpick about that?

We will never, ever use progressive again. They've made an enemy.

My issue is progressive canceled my insurance for none payment that should no be included in the policy. The first on A add on for a person in the house hold that has the own auto insurance policy with Allstate.

The second problem add on insurance that I did not want. I signed both form's .

I was provided contact information for the adjuster, Heather Ferrell (not sure if that is the correct spelling of the last name). co. Claim Number 23-5208950. I called repeatedly, got voice mail and emailed and have not received a response.

My son had a rock fall into the road late at night when it was snowing and he hit it. It went under his 2021 toyota corolla and completely destroyed his transmission. I paid to have AAA come to get him off a mountain at 3 am as he could not move anywhere without further damage to car.

Waited 3 hours for tow truck. $600 later due to the distance from home. Now over a month later the dealership still has the car as the claims adjuster ordered the wrong transmission 3 times! Now this is covered under Comp with a deductible of $500.

However they are saying that it is collision.

However on their Progressive website it states What is comprehensive insurance? Comprehensive insurance coverage is defined as an optional coverage that protects against damage to your vehicle caused by non-collision…

I had one car insurance Auto policy #950327429 with my first VW Tiguan white than I bought my second Tiguan Silver and you drive me to create a new Auto policy #949595698 that I was paying until today, day that you help me to add my second car at my first policy. I was over paying more than 1.5 year. My concern is what you don't add my second car at my first policy?

I would very much appreciate a call from a supervisor that is over Maribel Cruz since she will not return my call. She promised me a call back within 2 days and after numerous attempts to reach her back, she has refused to call me. Thank yo!

My adjuster Mike Flores was very unprofessional. Showed zero empathy towards our situation. Lack of communication and info. I had a huge issue after I picked up my vehicle yesterday from Franks Auto collision and he had an " I don't care attitude" and literally told me that it was my problem.

My vehicle was not drivable when I got it back. I didn't even make it a mile down the road! Spoke with his supervisor and turns out there is another adjuster on my claim that I have never spoken with nor was ever told about.

I sat on the side of the road for over 2 hours yesterday waiting on a tow truck. Never made it back to work because of all of this and literally no one seems to care.. Your insured driver hit ME !

I'm blown away with the way my claim has been handled the entire time. I have to…

I am a platinum member with progressive. I have had poor service from customer service reps and their supervisors so poor I had to request new people. The claim I had in December- My name is Titania Smith-1-21-72-313-858-0175 to locate me and that claim- I had Diann Curry who was not even apologetic to my issue-my car was abandonment on the side of the road because of background noise I could not get through to progressive roadside and

after getting a ride to a hospital to use the phone the hospital tries to admit me seeing prior mental health issues so what I do not need your hospital well I was telling her all that happened and I was hospitalized and held up trying to get my car excuse me the bill is adding up now that it is impounded unnecessarily all to the failure o I couldn't get…

Been with them for 10 years and denied my claim because I won't turn over text and phone records. Invasion of privacy. 00 . Don't get progressive insurance they not about their customers

Over charges for liability insurance. I have made inquiries as to the reason they are charging me an excess of $1,2800 yearly for a 2000 Suzuki esteem. I have no faults on my record and I am 56 years old.

In addition they keep insisting that I provide personal information to prove garaging of the vehicle. This has caused me serious pain and anxiety

An insured progressive customer of yours a Cindy thew.... her son backed into my parked vehicle on nov 17th of 2022... she came to my door informed me of this Sent me from her cell Phone her insurance information... the claim was submitted I then was contacted by a progressive adjuster submitted all necessary photos and video of the damage a repair estimate was sent back to me....

salima Gibbs repeatedly refused e mails from myself and correspondence from my insurance agent and also refused to call a witness of mine and has since closed the claim 222441040 reason given... I can't begin to tell you how upsetting this has been I have since taken my motorcycle insurance to geico

Dear progressive

We have been with your company almost 10 years never file for anything. Now you treat us like criminals. Because we will not let you invade our privacy. The vehicle paid for and our only means of transportation. We owed nothing nor no one for it. The worst thing is it not worth a whole lot. But you act it's work 10,000 of dollars or more . But thank you for 2 week rental. Well we went in debt for 2014 jeep that we now owe for. And by the why it comes with GPS locator so God for bid it ever happen again (hope not). There are personal reason we decided not to give our texts. We don't want people reading about our issues. It's not for any wrong doing. We have no criminal records. Also be sending a letter to BBB. Yes we are unsatisfied with our treatment and service of…

I want to make a complain about Progressive Insurance. On Monday, November 28th, 2022, my vehicle was hit by my neighbor with her car. A few minutes later the tow truck driver hit my car too. My neighbor had called the tow truck to take her vehicle.

My neighbor informed that a claim was submitted to AGERO which was supposedly the liability insurance. I tried to speak with the adjuster Ebony Hansen on several occasions leaving her voice messages. About two weeks ago, she finally responded the call stating that they are not the responsible for the damage of my vehicle that it needed to call Progressive to submit a claim. It was already done.

I tried to call Noah J. Destree also on several occasions to get updates on the claim, but he would not answer my calls, he would direct me to speak…

Had a tow on 1/14/23. Progressive had difficulty finding a tow truck. They called Jachinos in nokomis, IL. Said they would call him back as soon as they got confirmation. I called and spoke with a real representative! Was told to call Jachinos and tell them to tow my car, which I did.

Now he has kot gotten paid; can't get a real person to talk with me. Am a 75-year old widow on a fixed income. Would REALLY like a resolution to this.

The online chat assistant Keyina R was helping me figure out some issues with my billing and I asked her if I could switch the date or switch my automatic payment account and she ended the chat and didn’t respond. I will be switching from progressive after this. This is the 3rd time someone has done this via progressive online chats.

The worse company ever I been trying to get my lost wages for 3 weeks and they keep giving me the runaround on top of that they coming up with stuff I never heard up I think Mr.Hubbard and Shay Wilkins stealing money from claim people in trying to keep it for themselves it is absurd I will never recommend yawl to anybody but next time I’m going to get a lawyer because it’s a lot of bad drivers in Dallas

Stay Away! Your mental health and peace of mind will thank you later. A deer ran onto my car. Their authorized shops were not available until march. This happened 12/26. Share safety concerns but still could not get the car to the shop. Picked a different shop.

Progressive states the shop charges are outrageous. I get the shop and adjuster on the line. Questions were deflected, later agent refuse to speak with anyone at the shop. I explained that I dont know much about all of it and they were making fair and valid questions with no disrespect.

Progressive is forcing me to sign a payout that I dont agree with, ignoring my emails and requests. Two major panick attacks, two nights of no sleep, shaking hands, stressed out because the company I chose and trust to take care of my insurance…

Hello,

I was told by the claim rep, she would call me back by the end of day 1/16. I did not receive a call or any follow up in the 3 days that have passed. I filed this claim 10 days ago. I was very explicit about the details of the claim and offered more documentation, which were discouraged. My pleas for rental car assistance went ignored.

I want to be very clear, again, about my vehicle being inoperable. Driving the vehicle would cause me to be both a danger to myself and other drivers, and violate TWO California Code, Vehicle Codes – VEH § 24252- and California Vehicle Code 26707.

(a) All lighting equipment of a required type installed on a vehicle shall at all times be maintained in good working order. Lamps shall be equipped with bulbs of the correct voltage rating corresponding…

Ive requested an updated copy of my renters insurance policy.. It has been 14 days My agent is making a lot of excuses and lying about sending it. saying he forgot, didnt see the requests, was out of the office, etc..

Then he send the wrong information which I asked repeatedly to be corrected, Today he promised to send the documents to my landlord and copy me by 12pm. at 2 pm, he said he sent it. We still don't have it!

I had Jacob Haser as an adjustor and he was absolutely terrible. He was rude and aggressive. He didn't explain anything about the process and then was accusatory when I didn't understand exactly what was going on. He audibly sighed over the phone when I had questions then he was incredibly dismissive when I tried to address his behavior.

He was awful and it was a terrible experience.

Claim # 22-6950358. I'm highly disappointed and greatly upset about how my claim was and wasn't handle correctly! There should be notes on how this has been grossly mishandled from the start in the computer notes and also on the audio recording!

It's is now clearly a month & four days since the claim and it is still not handled correctly! They have lost the original copy of my title that was sent to them yesterday and received today! How can that be?

Poor customer service and poor care with important personal information! I want and need a call back from headquarters in reference to my complaints, please.

I file a claim with progressive insurance on Dec 11. My insurance was fairly new. I got it on Dec 1. But on Dec 11 my catalytic converter got stolen and I file a claim. My adjuster was Derek Jones.

They close my claim without letting me know. They treated me like I was a criminal like. I did everything they need except I couldn't get me text or call log they needed. I took my time out for them.

They made no effort to help me out.

First he told me go ahead and take it to the shop and to turn around and say they have to do a investigation. I understand the insurance was new but accident do happened. At some point I got a little irritated so I told him at this point I'm done saying sorry and apologize which I don't know why i did be ause I have done nothing wrong.

I feel like they didn't…

You have the worst customer service representatives ever. They tell you false information and want you to pay all this money to get insurance on your car. I would never recommend anyone to ever get insurance with progressive.

We have had horrible service with an employee at progressive. She has been extremely rude, failed to answer questions, made mistakes that have cost us thousands of dollars. Her name is Callie Webb

I have and my agent has notified Progressive insurance multiple times that person that they added to the insurance does not reside in my household and does not have access to operate any of the vehicles listed on the insurance policy. Progressive refused to take this person off from the policy and still sending me a bill for $158 for this unknown person.

This person that is added to my list has a close last name but does not have the same last name as mine. I called customer service about 5x for resolution. Called underwriting team spoke to Rafael/Constance multiple times and they refuse to admit the mistake that they made and remove the person from insurance