Progressive

I have 4 cars under progressive this is my 1st claim in about 10 year or more. I accidently hit my neighbors mailbox trying to nit run over her cat. as son as I hit the cement block mailbox the block got stuck under my car.

between some neighbors we were able to get my car off. as soon as I hit the mailbox the engine light came on and so did a bunch of other lights. I specifically told the the progeessive agent and the adjuster and the body shop to please check the car since all those lights had gone on.

Now Progressive is telling me that they can not fix the engine light issue because it was not part of the accident! This whole experience form start of claim has been a nightmare. I used to tell people to get progressive because they were so professional and this has taken a toll on me.…

When my daughter got a new car and was switching coverage to her new car, because she no longer lived with me, they made her get her own policy. In that process, we told the Progressive agent that we wanted her to have the same coverage that she had on my policy (which includes roadside assistance and car rental).

When a deer ran into the side of her car, my daughter was told that she did not have roadside assistance nor car rental coverage. We called and called about this. When it was escalated and they listened to the recording of our conversation, they said that we did not mention roadside service or car rental.

Plus, they would not acknowledge the fact that we asked for the same coverage, just that we did not specifically say the words roadside assistance or car rental. I will never…

I have been a Progressive customer for a while now and I have not had any issues...until now.

On December 25,2022 my car stalled on the interstate. I did not call Progressive Roadside until 2 days later. They said they would move my vehicle to the shop of my choice. The tow company they contracted out to move my car came out the same night I called which I believe was the 27th of Dec. I had received a call from them saying at first they could not find my car but once they did they had issues because the tow company would not release it so they called Roadside themselves. Because they were there I presumed that by the time I got the text from Progressive Roadside my car was en route.

When I called the auto shop a few days later to follow up I was told they never got my vehicle. I called…

May 3, 2021, insurer. My husband and I spoke with Josh, from KNR law firm today and was informed that Metro Health hospital said that I had the injuries. This is an untruth. I have my records dates back to birth.

I have used progressive on and off for many years and every time I've had a problem. This last time I purchased an auto policy full coverage paid in full and still got a bill they're saying I did not give them proof of homeownership and they're not even giving me any time to give it to them they just expect me to pay the additional fee.

The lady on the phone was extremely rude and I just can't believe a company like progressive with all that money treats people the way they do and nickel and dimes everybody. I will never use progressive again...

I believe I'm being over looked and treated unfairly by progressive car insurance because I'm a young African American male.

First isssue is I have to pay two deductible for the same accident. According to my adjuster it no way for him to prove the damages was from the accident even tho you can clearly see that the damages to my car are consistent and are all from the same accident.

Second issue is that after I picked up my car from the insurance's body shit I started having issues a couple days later with the newly installed parts. I reached out to my insurance as well as the body shop to let them know about the issue.

I would told I'm on my own because the issue isnt their responsibility. I took my car to another body shop to inspect the issue and I was told the issue stems directly…

My complaint is I had Progressive Insurance my car was totaled in a no fault accident they still expected me to pay a premium on a car I didn't have possession on. Therefore I was fortunate enough to get a new vehicle they was still my insurance company after numerous calls to them to not cancel my insurance I can pay the premium I just a need a couple of extra days they said no way we can stop the cancellation.

When I tried to pay the premium they said you can pay it but we can not insure you because of too many claims. Therefore I had to frantically find an insurance provider. I requested a manager to call me during my accident still no call that was 3 weeks ago,

Regarding Claim # 22-3753619 On July 8, 2022 I drove into Seattle to visit my daughter In the process of driving to her apartment I made a wrong turn. I exited the vehicle to assess any damage to my and the other vehicle and there was no damage.

Please note that this was a very old and beat up red truck with numerous dents including front end damage . I person on the sidewalk witnessed the incident and said the truck belonged toa woman living in the building where the truck was parked.

I dd not have a pen and paper to leave a note so as a courtesy I left one of my insurance cards o her windshield never…

Claim adjuster "vidith eugene" cannot contact. Left messages, will not return calls. Towed my car to a place, have not gotten my car back for over 2 Mos. No transport. You only covered rent a car for 4 weeks. You all decided where to tow my car and they have not delivered.

First it was 12/9, then the next week, then the next week, now today. Still no car! what kind of company are you? @

Warning!!! Progressive will raise your rate if your vehicle has a recall. According to the "National Highway Traffic Safety Administration" this should not be the case. Sounds a little shady.

I've been waiting for over a week to have an adjuster send to me an estimate of the cost to have my stolen vehicle repaired/replaced. As of this date all I've been getting is a run-around. No one answers their phone or respond to text messages. Is this normal?

They tried to overcharge me $222! I'm a senior citizen in Michigan. Opted out of PIP and paid in full in July. In mid November get a bill for $222. Upon calling Progressive, they say they did not receive my signed papers for bodily injury and something else.

I fax the info on 12/7. They tell me to call on 12/22 (2 weeks) to verify they received the documents and avoid cancellation. On 12/20 I get notice I am cancelled. Upon calling, "Zahier" in customer service tells me that the signatures were cut off.

That they sent me an email on 12/13. . I NEVER received any email. When I went to check my account at the Progressive site, it wouldn't let me access any of my correspondence. . I thought maybe because Zahier was reading them at the moment.

She was adamant on her position, and I had to…

I received an auto renewal notice recently and the policy price increased over 15% (over $100 for a 6 month policy). e. car accidents, claims, tickets, etc). The explanation provided was solely due to cost of living/inflation. I requested an itemized/detail explanation of the price increases, but they refused.

They won't provide financial data to back up their claims, and truly expect that their customers will accept their "copy&paste" explanations. Inflation is clearly a scapegoat/defense tactic because the only explanation for a 15% increase is price gouging. I think this company uses predatory, unethical, and unreasonable tactics to make more money at the expense of their customers.

I've been a long time customer and have never seen such a dramatic price increase.

Will never purchase it insurance through this company again. Worked with several agents on processing my cousin they work in bad faith an insist they are as helping confirm coverage. They run you raggid with multiple agents several recorded statements text records call records asking for your company info on when be everything checked out of they then want to talk to with cell in phone provider who don't ralease info without a subpena.

They add more stress to an already stressful situation. I am wish I had purchased insurance through a different provider!!!! Do not be work with this is company. They have numerous accounts similar to mine where they harass and stress out the client where It becomes so stressful to even speak to the agents.

I worked with over 4 agents on my claim. I've…

I was involved in Hurricane Nicole had damage from wind and my entire steering went out on my freightliner casscadia,claim Ajuster Kenneth Figgins rejected that That powerful storm did cause my damage and denying paying me.so please be careful who you deal with . Rip off take your money I had every coverage you have on A policy. Over 2200.00 A month and no help ask for supervision no answer mc#1368821

Someone rear ended me on Nov 30, 2022. Progressive has not called me. They do not call me back. I have no log that they have attempted to call or leave a message. I'm very disappointed and upset. No courtesy call at all. Terrible costumer service.

Claim # 227546758 Adjuster Madison Hedley I need my car fixed.

Claim # 22-2435662

We have been longtime customers. We pay our bill on time every six months. My van has been in the shop for over a month. I have lost time and money because it’s my work van. Tried numerous times to call my agent and supervisors . I have left several voicemails and have not gotten a call back!! I am beyond frustrated with Progressive . You have no problem taking our money, but when we need assistance on a claim, you are nowhere to be found..

My car was stolen. I have full coverage insurance with Progressive Insurance. Since the beginning of the claim one after another steps have been like pulling teeth. They offered me a $$ amount for the car based off of a completely different model.

Now weeks later still no settlement even being offered with same model car but they moved my car to the salvage yard. Maegan Martin and Brian Jones from Progressive Insurance have been just awful to deal with. I am sure before this is all over I will need to involve my lawyer. SAD SAD SAD.

I strongly advise everyone to avoid using Progressive Insurance at all cost. I should have never switched from Farmers Insurance the few dollar savings was in no way worth this aggravation.

terrible at resolving issues and will take your money and run!!

I have a claim started (22-2579980 ) but I can’t get my representative to answer her phone or respond to messages or emails, I’m trying to find out why I have not received a check yet or what’s happening to my title that I sent in to get rebranded by the state . I’m trying to be patient with her but no response at all is unacceptable, thank you , Ron Bang

Your claim representative Gretchen Strulanski (phone # 440-459-6347) has not responded to my phone calls regard status of my claim caused by your insured despite a message stating she would call back no later than 1 business day. It has been more than 2 business days and no response. What do I have to do to get this claim moving? Very disappointed by poor performance of this rep.

Ron Johnson 240-994-1406

When you want to quote they told you price and week after they want ti charge more and they want to add more person to the policy so you can pay more don’t get progressive and the customer service is bad

I got a rate with progressive 2 months ago and now I’m being hit with 10,000 more than what they said it was and they took over 6,000 from my account. I have talked and nobody listens I have no tickets or accident why.

The Business that sold the me the insurance was Coast to Coast insurance and gave me progressive. They said that this is the way to get a commercial insurance this is a scam and now I don’t have any money and is broke. They don’t care.

The lady who I had the displeasure of speaking with was absolutely condescending, rude, and short, and should not be on any sort of customer service. I’ve been a customer of progressive for over 6 years and a simple address change led to me now exploring different insurance companies. Fix your customer support if you want to keep people

I was hit on 10/29/22 by a Progressive customer and I have everything on video, date and time stamped. The person who hit my parked car knew he hit me but drove off anyway. The police came out on 10/30/22 because the client was being difficult regarding his insurance info.

The officer handed me a police report with the drivers name and insurance information on it. I called Progressive the next day 10/31/22 and they said they didn't have a policy or a driver by that name. I called Progressive again the next day 11/1/22 and they suddenly found the person who hit my car in their system, and were saying he was now insured.

They gave me a claim number and an adjuster named Cornelius Morrow. Cornelius called me that same day and took all of my information including the video, and said he would…

Hello,

I was in an accident on the 28th of November in Commerce Michigan. I hit a deer unfortunately. During this process, I have had three different adjusters. My first adjuster assured me not to worry. There had to be an investigation for fraud, which I never received any calls for. It was approved through them. Then I was switched over to an adjusted named Taylor Cook who told me I was covered and sent my rental reservation and someone out to do estimates for my car. This was all approved the morning of 11/30 and that evening she called me and told me I might actually not have coverage.

This is when I was connected with Ladel Harris, and he told me his team was processing it. They never said I was going to be covered, but the lack of customer care I got from them was non existent. I…

My son had his car damaged by a vehicle owned and operated by a College of William and Mary worker. My son was in the car at the time. The college is self-insured. My son filed a claim, provided the police report and photos and was working with a claim rep named Alex Arcuri.

” I have made several attempts to contact Mr. Arcuri, left messages but have gotten no response. Car needs to be repaired.

I have been trying to set up my claim since May 2022 it is now November 28 in the two-year period to settle my claim is November 29 I have yet to reached any type of settlement with my adjuster it is constantly he didn’t receive something wasn’t aware of some thing and it seems to be my job to get information for him I believe this is negligence on the progressives part

I have submitted a claim on my car cause I hit a deer. I also gave name and contact of a witness that day. He confirmed what I have on my claim. Its a relatively simple process. And I am going on 3 weeks without any help with rental car coverage or even getting help fixing my car.

They have spent 3 weeks trying to figure out how not to pay. Its an open and shut case.

Chelsea O’Donnell acted in an unprofessional manner for texting me TWICE with the wrong information. I believe her to have gotten my claim mixed up with the guy who actually hit my car, and I feel she holds a bias towards me, finding me at fault even though the accident was not my fault, she obviously did not listen to my description whatsoever.

Not only am I traumatized from a man named Bryce hitting me from behind, your employee Chelsea has now reminded me of him by referring to me as such. Great damage control.

Can't get through to agents 10 days and no response to my claim

The claims process has been pretty hard with a Progressive. that’s not correct. I don’t know how they came up with this information but I wish they could’ve called me and told me this days later instead of me having to call several times and getting nobody to call me back.

I could’ve corrected this weeks ago. Better yet if the app worked and you actually got messages back from your claim representative, then that would’ve been helpful. If my claim is not resolved, closed and finished by end of work day I’m canceling my policy and taking my business somewhere where I’m appreciated.

Thank you for your time.

I canceled my auto policy on November 12, 2022 in the amount of $187.96.. I called to speak to a representative who told me my refund would be approximately $84 and change. I understand that the monthly payment is prorated but for one day I’m being charged $103.00?? That amount is ludicrous for the one day my payment processed from my account. That date given was November 11, 2022, the day prior to cancellation. I am requesting a full refund at this time of $187.96.

I appreciate your anticipated cooperation and assistance in this matter. My information is as follows: Ida Rosado 813-300-6889 8302 mill creek lane Hudson, Florida 34667 Policy no: 931628845

Thank you

Have an open claim and cannot get in touch with my insurance agent, the appraiser or anyone that can help us. My agent is named Ashlee Morton and the investigator is Kelly ( no last name provided). All calls go to voicemail with no return call ever received I have been calling for over a week.

My next stop is my states insurance regulator . I cannot believe the lack of professionalism that this company projects Disgusting

I have been trying to reach my claim agent for weeks and never got a call or email back. I do not have any updates on my car being in the shop. Also the rental car has been constantly malfunctioning and I have not drove it since this pass Friday.

Have spent about 5 hours, many reps 4 supervisors, who keep transferring me to safelite claims when the issue I am disputing is being lied to about my policy coverage. I located the call in question when I spoke to someone for 20 mins to verify my coverage and now they are telling me I am not covered. Having to go to Corporate now!

You paid to repair my car .The value ok my car lost 3600.00 of value .I think you owe me lost value.Your adjuster is trying to make me drop the claim . Thank you Tom Haley

I have asked to have this claim escalated on November 4. I have sent an email to the following people: benjamin_brenneis@progressive.com, valeria_m_tucker@progressive.com - who I was told are "supervisors" no one as of this date has gotten back to me. I guess it does not matter that I am an Emerald member and have had this insurance for many, many years.

I will be calling the corporate office in Cleveland.

Please email me at darlene.snyder@dcssga.org or call me at 770-715-8509. I have several emails I would like to forward to you.

Thank you.

Claim 22-5546488. My grandson's parked car was struck by a Progressive insured 5 months ago. Honda Certified shop notes significant HHS structural damage confirmed by Car-O-Liner report. Body and structural repair according to Honda repair guidelines estimated to be in excess of $40,000 which exceeds value of car.

Doyle McCarthy and Casey Hysell insist the HHS steel be straightened, but this is completely against Honda guidelines. They say $10, 000 is all they will pay. McCarthy has seen the Car-O-Liner report; he knows the damage the car has sustained.

The car should not ever be on the road again due to reduced occupancy protection in any subsequent collision. I am disappointed in the apparent fraud these individuals have participated in regarding this claim. I am told that if I…

I filed a claim and have to leave my vehicle at the body shop for a minimum of two days just for your adjuster to see it and then schedule a drop off date to have the work completed because your adjuster can’t come to my home and I can’t take it to the adjuster I’m being forced to leave it and have no transportation, I have to pay out of pocket for a rental car because I don’t have rental reimbursement coverage, so

I have to pay myself either way and your claims rep Julia Mack is an ignorant rude person who just like progressive is totally useless all of the leg work and expense is totally out of my pocket so what am I paying for, I’m an emerald level customer being treated like a vagrant by progressive, progressive is making a already upsetting situation even worse just because of your…

Good afternoon,

I have never made a complaint before; however after speaking with the adjuster Nicole Jerrald from Las Vegas Nevada I felt compelled to file a complaint for her awful behavior. On 10/25/2 Nicole contact me and when I tried to confirm where she was calling from not only was she rude but awful to talk to. She lost her tempered and was unprofessional. I work with your office all the time and this had never occurred to me in the past. We work with different offices all the time and I believe we should not only maintain a professional level but also have a pleasant demeanor and good customer service. Now the issue is that because she is the adjuster assigned to my case, I am stuck with her and have to deal with her until the case ends. I hope she will change her demeanor and…

My insurance was canceled 10/24 due to not adding my grown neice to my insurance policy who temporarily stayed at my home. She has her own insurance as well her own vehicle. She has never drove nor will never drive my car.

I was never advised that I could provide her proof of insurance to elevate thus situation. I even asked them to review the call and they said that they can't help me and just dropped me. This is by far the worst customer service I have ever received and to think I had a total of 6yrs or more with ur company off and on.

My car been missing since Sunday I have no rental nobody calling or answering my calls someone called then said that she will get back with me I been waiting I need a rental car thanks

We have been with progressive for over 18 years and have 6 cars, but they obviously do not want us as a customer any longer. We have been trying to get a simple repair done for Almost six weeks. Ee keep getting the runaround from progressive; we’ve called and left multiple messages.

They just don’t want to fulfill the claim. We’ve heard good things about Geico lately so……

Shit customer service. Non one answers phones. They lye to you to save themselves money whenever the same company is involved in an accident.

Their policy holder creamed our parked car while it sat in front of our house at 2 am. She was arrested for drunk driving and pills. They could not get her to call back and now are not providing a rental car because of this. 4 th day. No rental. Despicable.

I am dissatisfied with the lack of understanding in extenuating circumstances. There is always an exception. My vehicle was struck by a semitruck on July 27, 2022. I submitted a claim on August 08, 2022. Due to the pandemic, parts were on backorder and my vehicle did not and have not been repaired.

Progressive provided a rental while my vehicle waited for parts. Unfortunately, time elapsed and the rental coverage was exhausted. I did not receive any updates from the claims representative nor the auto repair shop. I have been driving a wrecked vehicle since the end of August.

October 19, 2022 I contacted the auto repair shop to get an update. I was informed they received my parts and could do the repairs. This would require my car being in their shop for two weeks. I cannot afford to be…

NO STARS!!! We switched to Progressive this week and attempted to use the policy, and it was a horrible experience! The engine in my car started to misfire on a major highway during lunch traffic. I immediately pulled into a parking lot and accessed my Progressive app to request a tow.

Due to us not being aware that we did not have tow coverage, we were asked to pay $234 for services. The representative sent us a link through text to make the payment. At the bottom of the confirmation screen, a message stated that payment would not be processed until services were completed.

The money was immediately removed from our bank account. Once I realized that my UberEats account offered free towing, I canceled the service request with Progressive. When I reached out the following day to see…

I was rear ended on October 7. It took my insurance adjuster, Jennifer Perry, days to pick up her phone & return my calls, and when she does she says she will call me back and doesn’t. She misfiled everything at the start and was supposed to be looking into opening a claim with Statefarm (the driver at fault insurance) so I could at least get a rental car while we wait for the next step.

Suddenly she’s out of the office until October 25th. I called her supervisor, Dylan, and he said they would only reach out to Statefarm weekly, which is unacceptable. I have no way to and from work now and am in risk of losing my job.

I pay way too much money just to be given the run around.

Hi; to all friends and families, I want to share you about my experience with this progressive insurance so you won't got troubles as I did. progressive will not full covered the claimed, they used the reason that because they think it is not related to accidents, what ever if they think you will be denied the claimed.

i had full covered for my toyota sequoia 2016 had 49,000 milage on it. i had a claimed to progressive for auto accidents, they only covered the front bumper all the othe parts next to the bumper and the control arm of the right tire badly damge but

they said because only bumper is related to accidents other parts not related to it because of the think of progressive, for example the part that first touch and when you hit hard is relat to the accidents other then the first…