Progressive

Called Adjuster, Spoke with him when I first had Accident, Called him October 13, 2022said he would return Call in 10 mins never heard from him, when I first spoke to him he told me he had Police report he Dylan Smith, he was waiting to speak to there Insurance Company after that I spoke to him the 13, October he said he never received Police Report, he his dragging his feet on this Claim, not giving it attention, I Contacted my Attorney a Week after Accident and

He and I have the Police Report, Si I wonder what is it taking him about a Month to do his Job.

After shopping for a new insurance company I picked Progressive for 3 policies (Auto, Homeowners, Umbrella). I also moved 2 policies of my Mom's to Progressive. 5%. I believe this is a bait and switch practice and will be shopping for a new insurance company.

I have the time, I am retired.

My car was stolen in late August. I got the car back the next day as it was dumped. In videos, you can hear them dogging the car over and over. Mind you, this car has had 0 mechanical issues.

Not even a week later, my Car completely breaks down from mechanical failure and the engine fails. Progressive is trying to say this had nothing to do with it being stolen. This is after it to a month in a half on the claim.

I was barely contacted about the claim and now the auto adjuster will not answer the phone. It’s okay though, I will Be having my lawyer get in touch with you.

To Whom it may concern:

This letter is to express my discontent regarding my experience with Progressive Insurance during my whole accident ordeal claim process.

My car was damaged on August 4th 2022. I took it in to the Lexus of Brooklyn on September 12th, it was left on the side awaiting for Progressive’s insurance adjuster/ estimator to inspect and authorize the vehicle repair. Ultimately after multiple calls and chasing down my insurance broker, I was able to strong arm an adjuster to come out and inspect the vehicle on September 23. Finally, the body shop was able to commence working on my vehicle and finishing up and getting my vehicle back on the road.

With the delay I had to pay six hundred and ninety-three ($693.00) out of pocket which is a direct result of the failure to…

Worse customer service experience ever very rude nasty disrespectful employees not helpful arguing with customer bad customer service very

This has been the WORST experience. Progressive is one of the worst insurance companies we have ever used. I had to file a claim, and come to find out I was not on my own policy for over 7 MONTHS. I was not notified.

My bf and I had a group plan and progressive miscommunicated that if he took me off of HIS own car that, that would remove me from MY own car. Progressive agent admitted to me on the phone that they miscommunicated but said the claim will be denied either way.

If I could give them a 0 star rating I would. And on top of that the agent was rude and basically yelled at me when I said he just admitted they made the mistake and still wouldn’t fix it.

Claim #22-5723631 Loss date 9/3/22 Claim file 9/15/22 Case# 22-005133 Smyrna Police Case# 20220461054 Nashville Metro Police The lapse in time was due to not being able to get a police report from Metro Police for almost two weeks. I had a police report from the Smyrna Police on 9/3/22 the date of the theft.

The vehicle was recovered the same day. I needed a report from Nashville Police as the car was stolen from Nashville Metro area. My complaint is not so much about the claim but more about the claims representative Nicole Thayer.

Our first conversation indicated she was upset that the claim hadn't been reported earlier even though I had called in after the holiday weekend and was told I needed a police report. Our next conversation was to give a statement as to what happened which…

Called to cancel my policy. Got transferred by the first rep to another named Daniel that said he would help and then asked me to hold so he could pull everything up. 5 minutes I was hung up on. Horrible service, wouldn’t recommend to anyone

My wife was in an accident and for 2 days straight she sent them everything they asked for and then on the 3rd day they told her that our vehicle wouldn't be fixed because she was excluded as a driver. Now when we got our policy in February and then when we updated our policy last month not once did they explain to us exactly what excluded meant otherwise we wouldn't have signed it.

I don't see the sense in having full coverage then. I also think that your people should take more time in explaining what exactly is meant by certain things. For a company that comes highly recommended your employees should be better trained and be sure that thier customers completely understand their policies.

I have had this insurance for years and I got a call from CLAIMS representative James Carter. I was told that in order to for a person to file a claim it's not important to call the Police and The Police have nothing to do with a Accident.

I have a Police Report and The Police is going to file charges because the Law states in Tempe, AZ that it is against the Law to leave the scene of an accident. The Rep stated that He did not need a Police Report then he said that he will need me to ask the Police for any video recordings and this insurance will investigate and

can tell if and when the accident happened and if somebody cause damage on its own this will be a process. in less than 24 hours I got a call back from him and he changed his whole story. He argue with me and called me…

I can say that my experience with this insurance company has been horrible, since there is no other word to describe it. There is no consistent communication, and you are always left in the unknown with what is taking place with your claim.

I am going now for 3 weeks since my accident, and have yet to hear what will happen to my car. At first I tried to be understanding because maybe the volume of claims that they deal with, but how understanding and patience can I be when I am not given answers and there is no communication.

This company will not settle out a claim and they are in with the guy i was in an accident with

This probably going to get trashed but I'm still going to let my voice be heard. I was hit in the rear at a stop light by a progressive client and it was proven he was at fault and was issued a citation for following to closely.

The accident happen on 08/12/2022 but progressive did not contact me until 09/06/22 once my attorney contacted them. So I'm thinking their client didn't report it. The process of getting my car repaired was an ABSOLUTE HEADACHE!! On September 13th I encountered the rudest progressive agent at CLASSIC COLLISION IN ROSWELL GEORGIA when I tried to express some concerns about the way my car has been acting after the hit he got very defensive and

told me he is just concerned with the tailgate and bumper before I can barely get out what my concerns were he told me…

We would like to file a complaint regarding claims representative: Rehanna Abid (440) 697-8223. Our client (Claim #: 22-4515777) is extremely upset with the service provided. There have been mistakes made consistently with their claims payment and the representative has not called them back once. 61 short.

I am been trying to reach Ms. Rehanna Abid myself and she is not answering.

I had a wreck in beginning of May 2022. Person at fault has progressive insurance. My car has been repaired but my claims representative Phillip Green is NOT being proactive on this matter as far as my bodily injury claim.

I spoke with his supervisor over a month ago and still nothing. Everytime I call they tell me they are waiting on hospital bills. I need this matter handled at least in a timely manner. I've explained to Mr. Green that I work for a family as a nanny who works at office of Dan Davis.

I have not hired an attorney at this time however it's past 120 day mark since the accident. At this point I don't know what else to do. The only reason I haven't hired Mr. Davis as an attorney to represent my case is because I know an attorney takes a great chunk from any check.

At this…

My claim being denied and told doesn’t matter if I get another estimate they are not paying for my car before they even seen damage they told me it was totaled car worth 14000 to 18000. Dollars cost of repair is 8000.

And if you pay 65 percent of car worth I should be under the cost to fix it there are charges for repairs I don’t agree with from Service king which I feel they are padding my bill I pay for full coverage believing my car will be fixed if not why wouldn’t progressive tell me I should only be covered for liability I feel very taken advantaged of.

This company is a joke. I had to contact them to no that I have to pay a week late. Cause of a conflict my husband's payday. And there reply was oh we can't do that. And if I don't pay it.

They will send calleation notice. They don't and won't need my business. So buyers be ware with this company. There in it for the money not there customers what a joke they are

Had a claim through progressive ins. Worst company to ever go through for auto insurance. They gave me a hard time with my claim. Never kept me updated. Never would give me phone calls back. And now not wanting to pay the tow bill because it’s higher than they want to pay.

The claim rep on my case Samantha B. And the supervisor over her Rosanna. Have been absolutely terrible to me from the get go. I would not recommend progressive to anyone. Please do not go with progressive. It’s not worth it if an accident occurs.

I filed a claim 2months ago hail damage and they now have me dealing with Vanessa with fraud department they are treating me like a criminal I have never done anything in my like nor would I I pay for insurance and they are not honoring it . I have always had full coverage but recently I was uprooted from my home with my family and had to move housing crisis so I said maybe I would go with just liability for now and

asked agent how much it would be for full again I said hold that quote and I will call you back that's exactly what I did always had full coverage 20years or so but thought about it and decided to go with full coverage again could not bare the thought that to loose my car.

And so now they are question it I get no phone calls back and have been treated badly I have the right…

Since I wrote my last complaint progressive rep sam Kohler left me a message saying they want proof that my car was not damaged before June 29th I bought my car Sat 25th mon could not get a hold of my agent Tues they closed at 2 in the afternoon I work night shift and didn't wake up in time to call them so Tuesday night I went on the app and added the car myself to my insurance policy I talked to a couple car sales people also looked it up online regarding grace periods to add your new car to your insurance it says you have a week to 30 days to add your new car to your policy.

I added it 3days later and I did not damage my car till the night of the 29th and told them the first time I talk with sam kolher I have witness that saw my car the day before I hit my car with the deer they have…

The claims representative doesn't respond to phone calls. My claim happened 21 days ago, they claim that they are waiting for the insured to contact them, I provided them with a police report and can't get a return call. This is the absolute worst customer service I have ever seen.

Have a claim need car fix claim rep never calls me back see a estimate done on my claim but no one has said it's ok to go and get it fix left all kinds of messages including with sam kolher supervisor no one ever called me back . They just have ignored every message .. I had another claim reps we wonderful was taken care of fast and very caring people iam so stressed out over this so upset something needs to be done don't know where to turn to

Good evening, I’m not really the complaint type of person but I am very frustrated and my adjuster isnt available till Monday. I have been a customer for over a decade, I am an active duty service member with over 15 years of service.

I was recently in an accident which is my first “at fault” accident, I ran over a pole that was in my blind spot. Everything started off great, making the claim was easy, the adjuster called me the next day and made me feel very stress free.

I do have the rental insurance and I was set up with enterprise rental, which seems nice but the coverage only allows $30 per day which doesn’t cover the cheapest car they have. So I am coming out of pocket daily for the cheapest vehicle they have which is half the size of the vehicle involved in the accident.

A couple…

My husband Timothy and I are trying to appeal our claim. Mr. William De Thomas and Mr. Tracy Cook are utilizing bully tactics and saying that we have no right to appeal their decision. They said that we just have to accept what they are offering us. Even Ms.

Jessica Meisenhoelder said that it went through many levels of management and we can't appeal. We know that is not true. We have photo evidence of the condition of the RV just days before the collision showing the RV in perfect condition.

We submitted these photos and they are either not utilizing them or are ignoring them. I have asked that our claim be escalated above their level but have not gotten a response back. Progressive has all types of commercials stating that they will help cover you, but instead they hire people that…

I have a big complaint against the company progressive. My main complaint is about not being compensated like they said they would. I have a claim with the company because i was in a car incident that i was at no fault 100%.

An they still don’t even return my calls or no help whatsoever. I have been waiting for five going onto six months an still haven’t resolved my claim again at no fault. They are the worst by never contacting you back like they say on their voicemails.

But i just hope to hear something soon i had barley got my vehicle an lost it right away just like a snap of fingers an poof no more car. So ive been struggling getting by since i need a vehicle to go work because my car accident it was totaled.

Thats why im frustrated with them i hope they do pay smh.

My car has been sitting in the repair shop for almost 5 days and hasn’t even been Inspected for damage cost by progressive. My rep told me the repair rep would be out Tuesday, then I hear from my body repair shop the repair rep can’t make it out until Thursday, it’s now Thursday and

I called my original claim rep to be notified my repair rep can’t make it out until Friday at 2:30pm and he’s already not shown up 3 times …So my car is going to sit for 5 days with out even being inspected for repair, I have a 9 year old I can’t get to school and I can’t get to work because of this inconvenience and the repairs to my car haven’t even been started!

I will definitely be leaving progressive after this.

My policy number is 958636265 I received a call in regards to a claim that I had filed for a broken windshield. When I finally got a call back I spoke with a Sylvia Dominquez first she asked me a bunch of questions regarding my claim when I try to explain to her a situation where she perceived as me reporting damage before I had coverage which I understand completely because I was making an appointment for my mother for her car which is a completely different insurance company completely different car which I told her I understood however when I was making the appointment for my mother I made the mistake of doing more than one thing at a time I was distracted and

when the website for safelite were asking me all the questions I was filling out my own information by mistake when making the…

My claim has not been touched in 3 days since I filed, and had to go through hell just to get my claim filed! It’s a simple claim for a tire and my rep can’t seem to do anything because he was in training from 2-4:30….

What about all the other hours in the day? Ask to speak to a supervisor and all they will do is send a message, I can’t speak to anyone!!

Company has our cars vin# yet they take pictures of her bosses Kia. His car is garaged so no damage from storm on June 14, 2022. I have to continue to call and talk to so many people to find this out.

An adjuster does come and count dents on our car and takes many pictures. I am then asked for pics of the motor from the top and bottom. Aftermarket parts, carpet, tires, door panels, dash, steering wheel and dash. If I have to do the work why send anyone out?

Now my car is considered totalled and payment cannot be sent because I have a po box. I am supposed to give them my banking info to receive payment. Surprise, now my payout is not approved. My dumb ass got a dui two years ago and stuck with this!

My wife had a flat tire. It took 8 hours to get my car towed. We called roadside assistance 3 time, but didn’t get someone there for almost a day. The worst experience of her life! I’m dropping this coverage as soon as possible!

So I got to buy my new car 30k financed so I call progressive to make the change in my policy so then we go over coverages and make sure the collision and comprehensive is on the policy fast forward a month later I get a letter from my bank saying that my car only has liability so I call progressive and they review my phone call and

hear that the coverages that were discussed and verified are not what they put in my policy they are claiming it is there fault and just want to add the coverages and charge me I will be contacting my lawyer for this matter because nothing here is my fault and they know so as stated in the recorded phone calls

I filed a hail damage claim on May 30th. The appraiser (Derrick Lowery) came on June 23rd, and he was great he explained my options give me the name, work number and email address of my agent, (Jobe Kelly) and

told me to go over my settlement with him and it would be 7-10 days for it to arrive. So I tried calling him over and over again, left him numerous messages and sent him emails- but he Never answered or even responded to me for over 2 months.

When he finally decided to call me he tried telling me my car want with 9,000 when the blue book value was around 15,000- idk if he was tryna pull a quick one on me or just didn't bother to even look into my claim, whatever it dose not matter. Anyway I had 6 payments left on my car of 96 so I gave him the line holders number and what not and…

I have an appointment to get an estimate on damage to my car at 11 o’clock on Tuesday. Progressive insists I leave my car there for 2 to 3 days until their adjuster can do their own assessment! I have to go back to work and have no other means of transportation.

I don’t understand why an adjuster from progressive cannot come on the same day as the collision center does the estimate?!?

Secondly, why can’t I meet progressive adjuster when they decide to show up

Hello, my name is Jon Moore, policy # 941007208. I’m a platinum loyalty member. I had got into a minor traffic accident, Nov 1, 2021. Someone jumped out in front of me, in my lane, and I wasn’t able to stop in time, and ran into the side of the other drivers commercial van, in my 2018 bmw 430. He was apologetic and accepted blame. We exchanged info and went our ways.

I have never filed a claim for an accident b4, so I’m not knowledgeable how the process works. The damage was to the front end of my car, with the bottom fender cracked and top of the hood damaged.

I called progressive around January, I was assigned a Brandon Epps, I think his name is. He worked with me, as I took pics of the damage, and showed proof that the car was treated with a rust protection clear coat from Ziebart.…

I filed a hail damage report on May 23rd, a appraisal was done a month later- which is fine, but it took over 2 and a half months after that for my agent to answer any of my phone calls, and that's after leaving him several messages/emails which also never got a response.

When I finally got a hold of him he tried telling me my car wasn't worth 9,000 when it was appraised at being worth 15,000 which I had to take pictures of and send for him to agree. I know listening to people complaining is annoying and I'm not trying to talk bad about your company- I just want to know if that's normal because I can't help feel like I am being mistreated.

Thank you for your time

I had a claim filed in may of 2021 with inalegwu omadachi as my claim adjuster he has failed me many times with communication and messages, I've talked to his boss aswell and he also failed to help.. this insurance adjuster is a joke and needs to be re trained on how to contact customers and help when needed.. this is pathetic.

Worst Insurance I've ever dealt with, had my truck sitting on bricks for a whole 8 days before they had a tow truck come pick it up And the Customer Service is by Far the worst. They keep bouncing calls and concerns off to each other and it always ends up in a voice mail by the end i had to deal with 5 different people Ive been hung up on at least 8 times This company Lit.

tries everything but to pay you or make it right I am def. switching companies here soon after everything is said and done So many of your employees are rude and unprofessional

The customer service I received regarding an accident on 7/20 was appalling. The agent was not receptive to my issues with trying to get pictures to Progressive. I tried 3 times to use the online app to send pictures of the damage to my truck. The agent rep was not able to help me resolve the problems. So I deleted the claim. Will pay it out of pocket. What good is your insurance if you are not going to resolve or assist your customer. Let alone defend me with the accident report. No ticket was written but rep said the accident was my fault. Your app won’t even let me add a photo. Claim#22-3607873 Rep. Jodi to 770-280-6742 Policy#94701693

David W Myers 110 Eliza Ln Guyton, GA 31312

I pay for roadside assistance. I had a flat tire and entered a request. I was given a wait time of 90 minutes. Two hours later, Progressive called and said my “convertible” doesn’t have a spare tire, and would have to be towed.

I told them I don’t drive a convertible, and I see my spare tire. Well- they don’t know how to “fix it” in their system. So my car HAS to be towed to a CLOSED garage, and I have to find my own way home an hour away.

Oh- and when will they be here? Between 7 and 8 pm. Six HOURS after I requested assistance. I won’t have my car back until Monday- if I can find a ride to the garage. All over a FLAT TIRE.

First off I moved from my apartment six months ago. Progressive added the new tenant to my policy without informing me and made my insurance 1,200 a month!! Then on top of that, I was dropped because I filed 4 claims in 36 months.

Two of which was vandalism which was out of my control. I’ve been with the company for five years. That wasn’t even taken into consideration. What is the purpose of paying you all this money every month if I can’t file a claim?

Isn’t that what Insurance is for? That’s why I have it. I am hurt and very upset about this. This has made it hard for me to find insurance I can afford because the cost of going to another company has doubled. Unacceptable!!!!!!

I was rear-ended by a non insured driver. Filed a claim. They accepted the claim. Approved repairs to my vehicle. Then haven't paid the shop for repairs. I had to pay, to get my vehicle from the shop. Progressive still hasn't reimbursed me for those repairs.

It's almost been a year. Terrible customer service, And or incompetent staff has purposely not reimbursed funds

My claim was submitted on May 23rd. My kitchen is a mess. My representative hasn’t returned my calls or emails. I’m very disappointed because I’m 71 years old and don’t have time to put up with this. Claim #1051594

Had an accident o and reported it on June 14 2022. I ha e left numerous voice-mail regarding the status of the claim. I ha e relieved one text message claiming that an agent will go to the shop where my vehicle is located to assess the damages.

This was over two weeks ago and I have not received any communication since. I, again, reached out to the agent responsible for handling my claim and have not been able to speak to her. It is as if she is NEVER in the office despite her mailbox stating that she is "in the office Monday through Friday 8am to 10pm".

I have called at different times each time and still have not had ANY COMMUNICATION. My vehicle claim status has been "in limbo" for over a month now. It is unacceptable to keep me in the dark for copious amounts of time without any form…

The lack of respect and the fact that people can pass the buck and point fingers at everyone and no one takes accountability. I have be without the car for 1 month and no communication from claims or adjustor.

A few weeks back I needed road side assistance to come to my home and air up a flat time. The 1st cust/rep I spoke with was rude and I could hardly understand her. She stated that I could not get just air that my car would required a tow. I explained that the flat tire was in the rear and having the car towed would entail the car moving and could further damage my car just by the turning of the tire. I was disconnected 5 times and spoke with 8 different cust/reps. All that I required was someone to come to my home and air up my tire so that I could go less that 1-mile to my auto repair company for them to fix my tire.

This should have been an EASY situation to fix. BUT NO...I was disconnected, spoken to rudely. given wrong numbers and even cursed . The initial phone number I was give did…

April 7 called roadside and you sent out a company Agero. They did $13k damage to our RV. They will not respond to us. Progressive keeps passing us around. Rv unusable. Since we pay progressive we need you to pay us and then recover the money from them. No one will give us answers in 4 mo. You are leaving us no other choice than to contact a lawyer.

Policy 956656962 Claim 2022-05-3813568 My number 352-275-1570

I reported a total damaged car (that was parked) on 4/23. The driver -I believe also a Progressive- submitted all the information. The claimed was properly processed.

My car was a total loss (4/23). I have not received my pay-out. Claim #226882280

The Progressive's Representative (Mr. Grayton and Ms. Gladden) claimed not to have enough information. This is unacceptable and it is an abusive on your part. Progressive claims to be a a client-drive insurance agency.

Also, without advice, the car rental was billed to me. I had absolutely to fault. However, I am paying all the related consequences on this claim. If this is not resolved soon, I will proceed with Consumer Affairs Claim and legal action.

Very disappointed. I could be reached 786-403-4655.

My complaint is with Progessive Insurance. I have been a loyal customer for years. They have been very unhelpful with my case. I hit a city pot hole and had to get work done. Yes I was one pass due on my insurance. 00.

The Insurance Company or The Ford Dealer never gave me a receipt of what I paid for until yesterday when I called then Progessive sent me one. Its a pandemic and they want more more that I do not have.

My vehicle (2015 Toyota Sienna) was in an accident on 06/17/2022, My car was parked on the sied of the street and another lady driving on the street ran in to my car and drove off. I filed a claim with progression on the same day (06/17/2022).

My claim# 22-2247970, My claim was assigned to the rep. RACHEL WIDMAR, she called me on 06/18/2022 and told me that she will call me back on 06/22/2022 with further details about my claim and how the things will be processed.

But I did not receive any call from her on 06/22/2022. So, I started reaching out to her, and since 06/22/2022 (Wednesday), I have been calling RACHEL WIDMAR 10-15 times a day every single day. I have left her multiple voicemails, and sent messages via my progressive account as well.

But I have not received even a single…

We were not treated fairly and judged right off the start of our claim. With that being said our claim was denied and it has been pulling teeth to ask for another adjuster or appeal to go out there. I need upper authority to call and speak to the dealer on help us get this resolved asap!