Progressive

99/month. My first installment was taken out at that rate. The customer service rep told me during the process that electronic paper work would be e-mailed that I had to complete which I did. My next payment was taken out as agreed upon. 83.

I spoke with a representative on February 18, 2019 regarding this and was told at that time the additional cost was due to EFT not being signed. I inquired if that could be handled now and the response was yes.

I went through the process and was assured that the cost would be reduced. I checked documentation regarding my policy the next day (2/19/2019) and there were no changes. 00 would be taken off but the remaining balance would have to be paid because I needed to caught up the policy stared in December 2019. No payment was missed.

I am hoping…

I just signed up for Progressive. Money was already deducted. Signed up for user name & password and I keep getting messages to reset my password. don't want to reset it. Can't open any of the messages received from Progressive on my laptop.

Lady was being Extremely rude to me, So I asked customer service to cancel the policy. She put me on hold for 15 minutes. I called back and got the policy cancelled. If this is the way you treat your customers, I'm glad I cancelled.

I just had a representative named "Cody" call my place of work looking for information regarding a policy that may have been put up for claim. My place of business does NOT carry insurance like the other Farm Bureaus across the state, we have had to partner with another agency to offer members coverage.

When I explained that to Cody, that we have NO RECORDS of ANY type of insurance, he got beligerent. After also telling him that policy numbers will not help either I was told "Thanks for your useless time" and he hung up on me.

I work in customer service all day as I'm sure Cody does, his attitude, while I understand frustration, was unprofessional and unwarranted. I actually had in mind to start looking for another insurance company and I will NOT be checking Progressive now if that is…

Been a loyal customer for 4 almost 5 years. When I moved to a different state I was told my payments out to up from $121 to $140dollars. I was supposed to receive a letter in the mail about signing a form and was told it I didn't it would go up to $186.

I signed the form and the never received it and my next month's payment jumped $224 !!!!!!!!!!!!!!!!!!! Woo I canceled the policy. I now have Geico much cheaper even as a new customer then a company I had been insured with.

15 not even 30days after the policy was canceled and that they have sent it to collections but I have received nothing from them in the mail. My credit score is decent I pay all my bills on time. THis is the first time I've had a problem with a payment and didn't want my credit ruined to I paid the balance.

When…

Been with progressive for well over 20 years my rates have been increasing every policy renewal to point its over doubled in the last year. I called representatives but they basically got a I don't care attitude but maybe this is how your company is now. I will be dropping progressive!

Bad company

com

I was unfortunate enough to hit a rather deep puddle driving home last weekend in my 2013 Nissan Altima. Resulting in over 2 inches of water coming through the firewall and through the bottom of the steering column. My boyfriend and I tried to dry it out as best we could with towels and a wet dry vac.

I called in to see what we could do about the potential damage. I was told by a rep. To dry it out as best I could and if I still had issues I could take it to a body shop or detailer to see what they can do.

I had it looked at by my local auto body who informed me the only way you can asses the damage is to remove the seats and carpet. Potential issues being wire damage, corrosion, and mold. I then called the insurance company back to file a formal claim.

After 3 days of phone tag I was…

I OPENED A WINDSHIELD REPORT YESTERDAY 12-5-18 AND WAS SCHEDULED WITH SAFE LITE AUTO GLASS AND WHERE TO BE HOME BETWEEN 1-5PM FOR TECH AND THEY CAME AT 2PM. LOOKED AT THE GLASS AND SAID YES IT NEEDS TO BE REPLACE, AND WE NEED TO SCHEDULE YOU A SECOND APPT.

TO REPLACE WINDSHIELD, MY COMPLAIN WHY DOES THE COMPANY NOT SEND A WINDSHIELD OUT WITH THE TECH IN CASE IR DOES NEED TO BE REPLACED, VS WAITING FOR TECH AND THEN I A KNEW IT NEEDED TO BE REPLACED? AFTER THSI NEXT TIME I WILL NOT AUTHORIZE YOU TO USE SAFELITE AUTO GLASS IF THIS HOW THEY DO BUSINESS?

My wife (Anita Kline) was involved in a vehicle accident with a Progressive Insurance customer. The other driver was at fault. We took our damaged truck to Lincoln Auto Shop in Plymouth, Indiana for its appraisal. The condition of the truck was a smashed door on the passenger side.

The door would not open, however, the truck was still very drive-able. It was obvious by looking at it that the door was not going to open. The inspector had the shop force the door open. This broke the piece which allows the door to stay shut.

" This made me think that he may have gone a different route than break the door. Before the inspection, we had told Jordyn, the adjuster, that we wanted to keep the truck. We were basing this on the condition of the truck before the inspection.

When I went to pick up…

I am not a Progressive Customer and after your recent commercial featuring an adult in a grocery cart acting like a three year old child l never will be. Those who have children or adult children severely handy capped mentally find your commercial insulting.

It is deaming to those who care about the mentally handycapped, their families and caregivers. What is your rationel for such an unsultng presentatuon from such a "Progressive" company?

I had full coverage on my bike insurance and then I traded that bike in on a new bike. When I called progressive I told them that I wanted to transfer my insurance over. The agent then asked me if I wanted collision and that the insurance would be cheaper without it.

I am young and had never really dealt with insurance before so didn't know better and so I said no I did not want collision. The agent never informed me what collision was and that as I had a loan on this bike I needed collision on my insurance.

Then I had an accident with the bike and at that time I found out that I was not covered for this as I did not have collision. I am going to talk to a lawyer about a bad faith case on this as I don't think the agent gave me the information I needed to make a good and informed…

If there was a way to give negative stars, I would do so. I hit a deer and took my car to a preferred Progressive repair shop. 5 weeks later, my car still isn't fixed, they just found a "new" problem that could take up to 2 more weeks to repair and after myriads of calls where I was directed to people who were out of the office for the week, voicemail boxes that were full and

flat out ignored calls, I finally spoke to an actual person who said they "might" fix this "new" problem and that they have already invested a significant amount of money in the repair. Like that should matter. Once they agreed to the repairs, they should follow through.

Also, I had questions about the warranty on the repairs and the potential for a rental car which of course, was denied. Something I might actually…

I was rear ended at a red light by your client due to her being on her phone. I filed a police report and because your client didn't cooperate you denied my claim. I will be contacting legal council.

I have made a claim, 18-5561021, nearly two weeks ago. I have done exactly what progressive has instructed me to do. They have alleged that I have committed fraud with my claim. Stating I do not live at the address that I listed on the policy.

They asked for three forms of proof of residency at the address. I have provided that without any delay. In fact, within three hours of the request, I submitted the proof of residency. During this whole process, I have been without a car.

My policy states I am to get a rental car at 40 dollars/day. I have gotten nothing on that front. I would not recommend progressive auto insurance to anyone. In fact, I will recommend to my physician colleagues not to sign up for progressive auto insurance.

Geico is by far better auto insurance company

have I received email I was involved in a car accident with someone claiming coverage with Progressive on Oct 11, 2018. I immediately contacted Progressive via telephone the same day and filed a claim. On Oct 12, I was contacted by one of Progressive's agents who requested information concerning the accident.

This agent informed me someone from a different department will contact me on Monday, Oct 15. At that time I requested to speak to a supervisor or someone in charge. I was not given the information.

Also, no one contacted me on Oct 15. I called on Oct 16 to get a status report and was told Progressive was awaiting information concerning the accident from the insured. To date, no one has contacted me to further discuss my claim.

I believe Mr Cline is my contact person but has yet to…

Terrible experience. They hang up the phone leaving you talking. They ask personal information. The agents don't call you to keep you up dated about your case. They don't tell you their names. They transfer your call from 1800 776 47 37 to God knows where.

YOU or your affiliate IDS chose not to renew my homeowners policy and did not notify me. You have my address, email, and telephone numbers - you have used each. Instead you notify my mortgage company that my policy lapsed.

Now I have penalties with the new company! Really?? Next, my auto policy is due to renew soon. Will you be renewing it?? A little communication would be nice; in writing would be better, as your record of follow up and follow through is not good.

As this policy was arranged by our family legal/financial advisor, I also complained to him. my email is above and my phone is 603-580-4346. Please explain your need to cost me more with your methodology and advise if I will need a new agent for my auto policy.

I will also notify my advisor, just in case you choose not to…

Claim # 174967796 A client of yours, Raymel Paige- Policy # 918339919, ran a red light on 12/10/17 and hit me on the passenger front side of my RAV 4, ripping off the entire front. My husband took me to the emergency room for x-rays since my neck was quite sore.

My upper body was sore and bruised for several weeks after the accident. My car was totaled. After 5 days of hearing nothing from Progressive, I called the 1-800 number, talked to Victoria who informed me that your client had filed but there was no information on me.

I was referred to Donte Holt, 1-434-422-3565, who took my information but failed to return subsequent calls. He did return a call to my husband on 1/18/18 and said that Progressive was not accepting liability for the accident. When I contacted my insurance company the…

0000 Stars ...They have horrible customer service and use to be the insurer of choice. I guess when you get to big the service levels go out the window.

My insurance lapsed while I was out of town tending to my mother who just had a stroke. I was not told that I was taken off auto pay. I tried to pay over the phone as soon as I read my mail on Sunday but was not allowed to pay ACH.

I paid as quick as I could on Monday but my daughter had an accident before my payment. I went uncovered for 14 minutes and my claim was denied! Progressive Sucks! When you need them. I was out of town in the hospital with my mother for 9 days.

And I have been a customer for almost 4 years with no real issues. Progressive doesn’t have any compassion all they care about is that dollar!

My agent was very rude and short when I called her asking questions about my auto policy. She seems to be short and unwilling to help with questions whenever I call her. I called with a question about a e-mail saying I owned more money because of a change in my policy which was not using the snapshot device in one of the 3 vehicles because we were unable to plug it in due to an electric start unit that was plug in already where the snapshot was suppose to plug into.

She was very short, rude and sarcastic saying I'm not going to argue with you and was demanding that I pay her immediately because she had given us the discount on our policy already. I told her that she was being very rude and that she was not treating me with very good customer service and that I was hanging up and was going…

I got a call from Meghan Howard, she left a message for me to call back. I did she did not answered I get another call from Meghan Howard she asked me again to called her I did and left her a message about not to call my cellphone but my house if she needs to speak to me.

a few minutes later she calls again, at my cellphone after I had already left her a voice message in call instructions. Again she ignores my voice mail and calls again wasting my time over and over because I had told her 3 times to call me at home.

Please do not have this woman call me ever again or i will cancel my service. If there is a fraud in my account you may call my house if not do not bother at all.

Accident

I just had an adjuster that I called from GEICO That was supposed to send someone out to the shop that I drop my truck off and told me they would be there the next day to look at it so I moved all of my appointments around so I could drop the truck off and leave it for 24 hours for them to come and look at no one ever came up and

looked at the truck so I called Progressive and they said they had no idea about someone coming to look at my truck the adjuster's name was Leticia and I want to file a complaint on her then she tried to tell me that I had to pay my deductible when the other guy hit my parked car and I taught spoke to another adjuster and they said Michigan state law says that if someone hits your parked car no matter the circumstances it's their fault they have to pay the…

Rude customer service. Did not want to listen to what I had to say. I had this insurance before and I hated it. Our car was totaled in an accident which was progressive clients fault. Don't get this insurane they are the worse insurance company ever.

I can't believe what is happening with my claim. I am at a loss for words. My daughter was in a accident with my vehicle. We did everything by the book but the claim agent was unable to get my vehicle into a shop for over a month after the accident.

My vehicle which sustained the least amount of damage was drivable or so we thought. The airbag light came on and has been on ever since. I contacted the claim agent every time my vehicle would display a different service light. 3 different occasions.

But did they rush my vehicle in to a shop. No. We just have to wait. Now There is a loud clunking sound in the steering Column now and now my transmission is out! Coincidence? Progressive says bad timing and unrelated to accident According to diaognostics.

There for we will not pay for anything…

Progressive;

I withdraw my settlement offer of $22,000 and the jeep. Your Mitchell International data is grossly outdated with copyright from 2011. Where are the 2017 values? Compared vehicle 1. Has no hardtop, no lift, no aftermarket wheels and tires, no winch, no compressor, no aftermarket rear bumper with tire carrier, no grab bars no after market differential covers, no upgraded seats, no aftermarket floor mats, full metal doors, poison spyder hood louver, receiver hitch, window tint. Put all those thing on it. Then it is comparable.

For argument sake, let's say I say Okay, I'll take vehicle #1; but to make me whole, you would need to add ALL my aftermarket upgrades, that would be the only fair transaction. To which I must add, you can't just go out and buy a use lift kit. At that…

I am apauled by the anti American ad in which Flo tells people to "TAKE A KNEE". Shame on Progressive for supporting this practice agains our flag and country.

What a nightmare! My truck engine caught on fire and my truck was a total loss. I agreed on an amount with them and they agreed to send the payoff to the bank. They sent me the overage and then never sent the payoff to my bank....

3 months later and two "lost checks" later my bank still doesn't have the payoff and I have made 3 additional payments. Now they are claiming they can only send the payoff amount and not the overage to the bank, basically keeping $1500 of my money.

When I finally call the state insurance regulator the assured me they would overnight a check... and guess what.... it was not sent and that was 5 days ago. Either the agent is incompetent or this is a common practice in their business model.

Either way avoid at all cost. I will be calling the insurance commissioner…

In the beginning part of April I was awoke from my bed by the sound of hail hitting the house at about 5:30am I rushed outside to move my wife's car under a carport. I knew it it was over my wife's car had reviewed about 6,000 in damage. But wasn't insured by progressive luckily, but farmers instead and they did an excellent job fast and responsive but my truck is another story it received about a 100 strikes from a golf ball. But apart from some broken glass it was still drivable. I called progressive and informed them of the damage but before it could be inspected at my work we got hit by a much larger hail storm one oft the biggest and most costliest in Texas history and it was maybe two weeks from one till the other.

But it created a nightmare no glass installers to be found all were…

A girl backed into my car. Well, bits of it were dented and scratched. My rims were even damaged. She was insured with Progressive but I have yet to be contacted to get it fixed. This is madness and happened months ago.

I want my car fixed or I'm seeking legal action against Progressive corporate and the girl who hit me.

Last night was awful for me and my family. I got into a car accident, which is in inconvenience, but it happens. The problem that I am having is the lack of customer service from Progressive, when I needed help.

I told the rep I needed a rental car because I needed to work in the am, I was informed that it would be authorized until the investigation was complete. (Could be 24-48 hours). I said well that's a problem because I need a Suv tonight, because I have work at 7-am.

I asked if I purchase it out of pocket will I be reimburse. I was told that you have a an agreement with "Hertz". I said ok I'll call them. I called hertz told them I need a Suv with a 3rd row, because I have 3 small children which all have Car seats.

Anything smaller than that will not work. I was told no problem come…

First when I went to buy insurance on my new RZR, the Progressive agent argued with me it was a 1000, it full licensed in Arizona as 900. Then when I noticed the value was 12,000 on the new bike I just paid 20,000 I went in to advise her, but she refused to listen.

If you look at my Progressive insurance policy, the bike is different on policy and is not the same bike I purchased. I purchased a RZR 4, 900. I went to another insurance company and the insured the bike correctly and now Progressive is refusing to refund my insurance premium I paid for yearly in cash, and is only 30 days old.

claim # 15-5011570. My fence was damaged by your client and I put in a claim on 3-10-15. I live in Texas and my property is in New Mexico. I was never contacted by Progressive about the damage. I waited a reasonable amount of time (14 days or more) for police report and no report. I took the initiative and drove to Albuquerque, New Mexico, to see what the damage was.

During all this time Progressive never contacted me although they had a claim already and police report stated that your client had no liability. After further investigation on my part I found out that your client was insured by Progressive and at that time your adjuster asked me to provide her with the police report because your client either did not /would not provide her with the damage he had caused and they had to wait…