Public Storage

I am writing to express my serious concerns about the behavior of an employee at your [Public Storage Location] facility in Arizona. On 12-17-24, while at the storage unit, I encountered e lady employee who worked the morning shift banging on my car window telling me to leave and that I didn't have an unit there and treated me like a homeless crackhead after she called the police on me.

I work 12 hour shifts in a metal factory and sometimes get burnt out and yes I did not put but did not deserve to be disrespected like such This interaction was not only disrespectful but also created a very uncomfortable situation for me as a customer. As a loyal Public Storage user, I expect a professional and courteous experience at all times, and this recent encounter fell significantly short of that…

I wasn't able to access my unit for 17 days out the month but I paid for the whole month. I should get a credit on next months bill for half off cause I couldn't use my unit for 17 days . Everyone gave me the run around and no one gave me call backs at all when they stated someone would

I wish I could give the negative Stars this is my second complaint on this place and my last complaint they had locked my storage bin I can no longer get in it the very day I found out about that I called them and told him we would not be retrieving our property they could have it at that point in time we just owed the one month's bill these people have the nerve to send me another bill for almost $500 and

continue to call me trying to collect on it after they let it run continuously for three or four more months when I specifically told them the day they put the lock on it we would not be retrieving it they could have it multiple times this company is greedy they do not care about the customer and it's by far the worst business I've ever dealt with and honestly that's an understatement…

We buy storage units from Storage Treasures. The first time we won a unit from there (its the one in Waterford michigan off of Dixie Highway) we went to get our unit. Sat in the parking lot for over 2 hours waiting for someone to show up.

Called the manager of this location multiple times and left multiple messages, contacted Storage treasures for help, and asked for a call back to set a time to get our unit. We never received a call back. Neither did storage treasures.

We never got the unit even though we paid for it. We never went any farther with it, we just said we would not purchase from this location again. Some time has gone by and we found another unit we really liked.

We thought we would give it another shot. We won the unit at the same location. We went there on Saturday…

Have illegally claimed that the payments I made for the months of December and January got "charged back" which never happened the storage location is the 2020 NE Albina in Portland Oregon. My debit card was charged for both months and total was paid in full, but the lying manager is now claiming I now owe them for those 2 months plus $300 in late fees despite my payment history on their own app showing the payment was valid and went through.

I'm including a pic of the payment history from their own app and website. I even paid Feb in advance except for the last $20 which I paid on the 5th of Feb

Complaint Details On September 9, 2023 I rented a storage unit at Public Storage at 510 Jones Ferry Road in Carrboro NC. On 9/16/23 I had movers move some of my mother’s furniture and belongings to the unit. My storage unit was “002” and the property had several units marked “002”.

I left a few voicemails but no one called me back. The remote access key unlocked a unit that had that number. It seemed to be the right size and I moved my belongings into the unit. On 10/27/23 I got an email saying that my “move out was complete”.

I was confused and called the local number. No one called back. I called the national number. They looked into it and said that the 10/27/23 email was a mistake and apologized. On 12/23/23 I went to the unit to retrieve items but my key didn’t work and I couldn’t…

I have been with public storage for a very long time the property manager at my unit location told me that they were going to look in the files because they feel like I've been overcharged too when I try to discuss it with her yesterday she didn't seem like she was concerned when she looked on the computer last month when I paid my payment she told me that it looks like you being overcharged and I will look into it when I went into the office yesterday she act like she had amnesia in any rate I'm senior citizen I cannot afford these high payments so

it's very urgent that I find another place where my belongings that's why I miss miss Kathy at this location cuz she don't lie to you she was straightforward this property manager she don't give a hoot about nothing she may know about your…

So I rented a storage on behalf of my boyfriend only because at the time it was convenient for us both due to my job which I have a good drive and no much time to do anything during the week sometimes on weekends depends on my daughter schedule. I figured putting our stuff and just sending the money would have been convenient and during the process and me being out of town a lot then we could store it and no worries well that was not the case.

The person(s) in the office assumed and even accused us into categorizing with drugs and false accounts that were owed. I asked for a copy of the suppose accounts and evidence on why they were saying someone in our party left some type of drug on the property.

My boyfriend has medical conditions and is a recovered addict just because he has…

Trying to help my son and his family rearrange thier unit today (11/12/23) and was informed that we could not use the outlet on the outside of the unit to plug in a light to see what we where doing. The units have not lights on the inside and they are dark as hell to work in. This is the first time that I have been told that we couldn't use them..if you don't want people to use them cover them with a locked cover.

My unit was broken into 2 times never got a phone call just email. I was removing my item with a door that was dangerous to get in because whoever broke into my unit destroyed my items and the door.

I couldn't get into my unit for days so I had to remove it myself with a socket set I had and barely had 1 day to move everything. I received a phone call one of your employees demanded money for my unit and I was told I will be responsible for left over trash and damage.

I m beyond mad your manager and worker not fully trained or care about your customers I'm not happy at all

I still don't have my light power and it's been over 2 months now. I've asked the manager at least 4 times and I've chatted with people through the chat 5 times I still don't have my light on

My storage was stolen by management and public storage corporate don't care and and my opinion allows this to happen!! I obtained a storage unit with Public Storage in lynnwood washington in August 2023 , I have never had to use a storage before so this was new for me.

I also take care of alot of people so my cash is stretched but I was told by management that every place is diffrent but at that place , thier units go up for action on the 20th of the month so have it paid for on or before the 19 and your stuff is safe!!

For almost a year I paid my unit on the 19 of the month after 5 pm but before midnight and I had notice some weird things going on all the sudden I was getting emails about my unit being late that I never got before and I was getting phone call while at work I can't…

I don’t know if this is a self serve location but it isn’t anyone ever there. I’ve only caught someone there on a Saturday a nice young lady by the name of Lou other than that this location is always empty and I’m forced to go down the street. I just don’t understand,location already only office hours yet no one’s ever in office.

Why can’t a clock with movable hands be placed on the door? I have visited and found the doors locked. There isn’t a law that states NO reference to time away can be shown? Nonsense!!! What kind of customer service are you giving?

I’m very frustrated to find no one available and no reason given? That’s b… s…!!!

I have been a customer for about 7 years now and I have never had any major issues. I had noticed the auto pay was turned on without my knowledge. I went to the settings and turned it off. I pay my bill regularly online and use different cards from time to time.

I received a email notification that autopay was turned off. I did a email search but did not have any informing me auto pay was activated. I noticed duplicate charges for the month of August 2023. This card belongs to my mother who informed me.

I contacted customer service who told me they could do nothing about it. I contacted the card company and they did a investigation and found that I was charged 2 times that month. They went ahead and reversed one of the fees.

For the month of Se4ptember I was not able to make payment…

Auctioning unit without proper notice. Payments being made weekly. It is imperative that I speak with someone that is in high authority. 00 without justification or proper notification. I have had issues since day one. No one on site 75 percent of the time.

rude and non caring no helpful staff. Requesting help for anything is always a problem and never a resolution. Public Storage is all about money and they do not and wil not work with customers period. I have contacted my attorney to get consultation regarding my situation I need.

I have contacted local television news stations to do a piece about customers getting raked through the coals during covid, employment loss, home loss or any other unforseen circumstance. I am devastated that I make payments on my…

I started last try to get the lock removed run around and I pay for the next month now I’m having another run around where fill the lock removable paper out I did brought the lock now another run around they lost my lock so now that’s taking longer to wait until they get it straight out I’m about to make a payment in October which I can afford and the problem not on me

Manager of San Francisco - 2nd St/Brannan facility - Rude, Inconsiderate, and Harassment from day 1. 20+yr customer of PS Storage in multiple states. Unacceptable behavior.

The initial setup was complicated and I didnt have access to the gate for 3 days, had to go troubleshoot during office hours. By the time I was able to get into the unit my u-haul was overdue. I was given a crappy unit with a hole in the door and the inside falling in.

I was pressed for time and had to return my u-haul so did not have time to complain. I lock is on the opposite side of every other unit. The lock is positioned behind the brick wall so its hard to even unlock.

The contents are exposed to the elements (spiders, bugs and lizards were frequently found inside). I stayed for approx 2 months and moved out on 9/3, after finding a family of lizards in the unit. I followed up to pay my remaining balance and they inform me I owe the full amount because they do not prorate.

But they…

I have a storage locker at 1293 W. 84th Ave. Federal Heights CO 80260. I received a call from one of your representatives and they were rude and disrespectful. I realize my unit was not secured the way it should have been locked but we plan on moving things around so it can be locked correctly.

However the woman told me in a very nasty way that I was in violation of Public Storage laws and I needed to get down there right now or they are going to remove my locks and lock me out. The main gate is broken and does not close at all.

When I asked about the front gate she said it was going to take time and that has nothing to do my storage unit. I asked her to speak nicer to me she started getting very aggressive and told me I was the one breaking my contract, I told her that the gate not…

I have been with your company over 4 yrs and i rent a 5x5 and it cost me 158 .10 aonth. Everywhere else is less than 125.00 monthly. Ii need answers or a discount

because my Mom was in the hospital and unable to be be present t with I'd I had to put it in my name And tenant on duty apon renting knew the situation. bill unless it is in her name. still in my name.

and change storage units in order to put ot in her name. again to help us. my pocket. known thi would turn in to such a headache I would have never rented here. Its ridiculous! And very frustrating

I have been having your locks on both storages and was told that my son’s storage #F711 lock was cut. I’m very concerned about your security system. I was told that we have to pay for your lock. I have the keys to both storages.

And also, I was just at the storage last month. How can the those locks be cut? I am very upset. My son was murdered and my things were put in storage because I was hospitalized due to heart problems. Thanks for listening.

It's a black lady that works at pu lic storage o jim Wright freeway her name starts with an L. But she is THE MOST RUDE PERSON I HAVE EVER CAME IN CONTACT WITH IN LIFE!. I would ask her simple questions and she act like she wanted to bite my head off as if Iv done something to her.

She didn't help me with my situation and pretty much had me in a position to not ask any more questions. I had to pretend like I was a new customer over the phone and she was so extra nice and didn't even sound the same, but when I went back up there she was even more rude.

I win my storage back from auction and I was 2 hrs late but she rather wait on a back up bidder to get my belonging instead of letting me pay for my stuff right then and there. I lost 3 boxes containing my mother, father and brother…

My stuff have been sold with no notice at all I found yesterday when I called my storage was going haven’t got nothing in the mail no notice from my email are anything

I've had my unit for six months now and have been on auto-pay since opening the account. Today I found my rate had gone up, from $267 mo. to $333, almost 25%! When I called to ask if I had been over-charged, I was informed that (naturally) it's in the contract that PS has the right to increase their rates at their discretion.

While I'm not arguing a rate increase (I would have expected and can accept a 5%-10% increase), I take extreme exception to the amount! That's GOUGING for the sake of simply being able to, knowing the tenant has spent A LOT of money moving their stuff in, and have no other recourse than to take the increase, or spend A LOT of money to move out and go elsewhere!

Their feeble excuse is "It's not us, it's Corporate" -- and that excuse came from someone AT corporate! ),…

I am very frustrated. I got a unit back at the end of May. The lady who was working there at the time had me show her my insurance and said they would not charge me the insurance. They charged me the insurance for July.

Then the door never works at the building my unit is in. No one in the office is ever answering the phone or there. Yesterday I went to pay my payment, which was late and I was being charged the insurance again.

I asked for a refund for June and they would jot give it to me they only gave me it off August. My husband and I were so frustrated with the service we cleaned out our storage today. Now because we were late making the payment we do not get a prorated month.

So we are paying for a a whole month we are not using. This is frustrating.

S. I have made the management aware of my needs and I OCCASIONALLY have to work late and have left the building after 9 no later than 930pm after quickly putting my tools away and getting what I need for the next day.

I am in good standing and I have been singled out for no reason and received a restriction that only allows me access from. 9 to 5. There are multiple units that are lived-in by homeless people. I have noticed that they stay all night and they walk in and out with no restrictions.

I have had multiple issues with this location and I have even upgraded my unit size after 6 months when the cost was doubled so I could get my money worth. This is unacceptable and is going to cost me money when tomorrow I am unable to be at my jobsite when I need to be.

I have been polite…

I need to complain about Darren Wiley from Beaverton and surrounding. He's the hiring manager. I wouldn't recommend ever applying to this business. I had a phone interview with a man named Corey who was really nice and helpful. I then had a phone interview with Darren and everything seemed good.

I went in person to talk to him and left feeling good and promising. He told me he would get in touch soon for the next steps. I get a weird email from him saying they saw my application and couldn't reach me.

I called him right away to see what was going on and no answer and no call back. If that's how he or they as a company treat possible hires, that's really terrible business practices. I would never want to work there now.

I'm sure glad I dodged that bullet. I called one more time and both…

I am very disappointed in the customer service. This whole process has been hell. My couch was damaged, I was promised a free month and the list goes on. The District Manager, needs to be retrained.

I am a decorated vietnam veteran and 100% disabled vet. Yesterday i was useing the outdoor spicket which has a hose connected to it. The new female manager(the nice guy quit) came rolling up on her golf cart and told me the water and hose is not for the tennants.

Iwas washiing some old kitchen plate because i did not want to box them away dirty. Little hitler talked to me like i was some punk kid. I am 72 years old. Today she came to my storage unit (D33) and iI moved a couple of items outside the door.

She told me that was not acceptable. We are suppose to drive in and unload our vehicle and leave. She said there is no loittering alowed on the premises. This is what I pay 90 dollars amonth for. O, by the way the water spicket has brown water and tastes awfull.

I was going to extend a…

When I called previously (3 months prior) I was told I have to arrive to the location in order to sign documents if I want to clear my unit and I can’t have anyone doing so for me. I paid for the months I wasn’t able to arrive and finally when I was able to I came to the location in order to finalize my arrangements with Public storage.

When I arrived there was no one to assist me in the office, I have called and spent more than an hour to finally be told that I can have access (or anyone else can have access) to my unit and I should bring my own locksmith or I need to pay $100 for your guy to do it but for that I have to sign documents that no one is there to have me sign!!!!!!!

Finally the girl who was on the phone just hung up on me and I’m in the same position as before. Horrible…

I rented a storage unit at the 62nd and Allisonville location in Indianapolis, IN. I lost my job and fell behind on payments. I came into into the 62nd & Allisonville location and paid my past due balance in full and was told the lock over would be removed in a few days.

It is now past 1 week. Every time I call I keep getting the run around.

RATS, RATS, AND MORE RATS! NO KIDDING!

I would love to give minus stars... if these were rats instead of stars, I'd give 50..... rats? Well... yes... CONSIDERING RATS HAD INVADED MY STORAGE UNIT! I have been paying for that unit for 2 years. It is supposed to be climate controlled... I guess for Florida, 90 degrees is the climate... because that's how hot it was in there the day I went to empty my space.

In addition, and to my horror, when we opened the space (that has no interior light), and the movers began pulling out my belongs, we saw OVERWHELMING evidence that there had been rats in my unit for some time... feces and urine covered everything. And when they brought the pieces home, and took the blankets off that had been covering my furniture, more rat feces... but now it had been…

I called them and the guy at the front desk will not let my son in my storage he was supposed to email me some paper to have the lock cut off my storage which he didn't do I told him it's fine cuz my son don't have the key but he has another lock to go on the storage unit but the guy at the front desk is a lazy fat guy don't want to get out of the chair to do anything he needs to be fired I've call Hella times he's not doing his job he keep saying my storage is all ways past due when it's paid on the frist of each month

My husband and I have two storage units that we purchased in June and in less than 5 months the rate changed. When we questioned it someone told us that they would submit something to stop the increase and it wasn't done.

So we left in alone. 00 a month, which is almost doubled. 00 and now would be over $200 a month. My husband talked to someone over the phone and was told the same as before that they would put in to stop the rate increase.

I left a voice message requesting something in writing for their rate increases or I will have to report fraud, because this is not ethical and I believe someone us trying to scam us.

I went to the storage about 3 weeks ago, it was an adjustment need to be made in the account and I could pay the difference after. The day I went the lady at the front who asked for my payment, I paid and attempted to enter into my unit and access was block, spoke to her again and

was rude an unprofessional and she informed me that can't help me, that I needed to wait till next week when the property manager will be in. I went back the next week and requested to the manager that I will like to speak to the person above her because I paid and can't even entered in the unit, and

will like as well to make a formal complaint, and till this moment I am still waiting for Ms Tiffany to call me. What does ot take to have a good customer service?

Hello, I have been a loyal client of your north Hillsborough location. Recently my unit rent went up by $50. I have been working with your assistant property manager to try to lower it with no avail. I keep getting the response of no, and if I want a cheaper unit to downgrade.

My current unit is going for under 130 right now. But if I cancel my storage and get another same size, I would have to move my stuff to a different unit. When my unit will be going for the same price.

I would be a satisfied customer if you would honor the current price of my size unit or at least take me back to my last payment agreement.

Absolutely the worst storage company to rent from. I was evicted from one facility for having my door pulled down-because the sun was shining in and it was 100°- even though the manager took it upon herself to come and

open my unit when the rental terms state they are not to do so without prior notice, or in the event of an emergency. Fine I broke a rule. They gave me 48 hours, when I should have had 7 days.

So I moved to a different facility. Now I am being SEVERELY discriminated against. Because I'm white. No joke. All but one of the ladies in the office is just completely unprofessional and downright rude. I'll go ahead and say it, I'm homeless.

There have been times I was inside the facility after hours. I even did fall asleep in there once. I can assure you it was not intentional.…

I have been disrespected by the employees at Creighton rd facility in Pensacola Florida too many times. Rodney , which refused to be in the office in times of me trying to register for an online account, saying that was the only way I could have opened one.

that is in the office their office, and them never trying to be in place when I needed to go in an pay in person or to get that done . Always saying I needed to call first. I feel they were setting me up all along. 00 due July 3.

And because it was successful, I got a call from Jade 16th saying that they return payment to bank, and then Shannon claimed that I had no bank account there with that info. They all have put me through this disrespectful mess,for extra money, and to take my possession believing it to may be racially…

They have refused to change our due date to pay a bill so we've been paying late fees since the 1st month we get the storage fine OK but they continue cutting off the locks I have to buy locks and put them back on I never can get in the storage bin when I need to and it's come down to them sending me an email requesting I come in ASAP and

put a proper lock on the storage bin because they can't put one on there for me I get there and they've put 1 on and I can't get in it and then I can't get out because they've shut the App off.

And they even sent another email today telling me to come in and put a little hawk on it because they can't they've basically Probably me and my property They know we paid every month at a certain time when our check comes in we can't pay it any other time they…

My unit was blocked by a in occupied car, no manager nor person was on site for and hour, once I was able to reach a person, she was rude and nasty and hung up the phone several time. I need someone to call me asap. I’ve been a customer to long to be disrespected.

I have had two units at 129th and Maple in Omaha, Ne since 2020. One of these units J38 has had a broken door since I rented it! I have reported it numerous times, even though it has not shown up as such.

This door as come down on my head quite a few times so I got a stick to put on the end to make sure to hold it up. I have argued with the Care Center Reps each month because I WAS NOT going to pay the increase in rent due to the broken door and it has been adjusted.

The first of May, I thought it had been adjusted, but it wasn't so I was charged late fees then it turned into liens. On May 9th, I was in my unit J38 on a ladder and some bins came down & one took out the stick & the the door came down & trapped me in the unit.

The bins pushed me & the ladder up against the door and it took…

Manager is very rude! After my husband paid the for one unit and told us if we don’t move everything by the time they are closed. Next day we will be charge again. I ask if we can have until tomorrow she told me no.

It’s not my fault this company doesn’t proper equipment. It’s not right they want more money.

Rented a unit 3 weeks ago and the elevator/freight lift has not worked once. We have had to carry and climb the stairs to our unit. Have told them multiple times that the elevator is not working and they say they will call when it is operational.

They have never called and they have never fixed the lift. They have suggested that we don’t know how to use an elevator, they have suggested that we shouldn’t have moved in on our move-in date (you have to schedule the move in.

) All of these things are their problems but they suggest it is our own fault. I will be reporting them to the city for not complying with city accessibility codes.

There was miscommunication I thought I needed to be out by the 2nd. Was out and got charged 291. Absolutely terrible

I would give zero stars if possible. I rented a until back in December, mainly to store the equipment for my cleaning company. For the FOURTH TIME since December, the gate is out of service and you can't get in until the manager opens the gate at 9:30, full TWO HOURS after I'm supposed to be at a job.

I pay for access from 6am until 9 pm, which already is BS hours. Take your behind out there and open the damn gate at 6am as is outlined in our agreement. Thanks Alot public storage, for costing me another client because I can't access my equipment.

You're lazy, you don't return phone calls, and you're not living up to your end of our agreement. The second I find another unit that's available, I am outta there. Idiots.

I have been at PS. for a few yrs and they changed the workers and they are aweful . So rude and unfair. One day I needed my my medical supplys I have cancer. then my son went there and fell asleep in there and caused a problem so I made him leave and not come back he hasn't been there in months but now they say I can only be there during business hours for 30 mins and

the girl is so rude and ugly about it I'm tired of being punished for something that I didn't do and I want these workers to be professiol . And the girls there are far from it I'm looking else where for a unit if something isn't done

On the date of April 29 2023, we rented a storage unit. Arriving to the location at about 4:30, I go in to get a cart. The lady at the desk, Lisa immediately screams out to me, no more carts, as there was clearly one available.

I inquired about it, she told me the time had expired for cart usage and that I could go purchase one. I retrieve a few belongings and go back to my truck. I see a woman walking out with the same cart she said I couldn't use.

I go back in to ask her why did she tell me the time had expired but she allowed another person to to use it. i politly asked "why ma'am when I can use what was paid for? As a valued customer for well over 20 years, I am highly disgusted with the interaction as a paying customer.

Lisa was belligerent and lacked professionalism in every…

I have had a unit for 5 months yet I've never been able to access my unit not once. I've always made payments each months to keep my property yet my gate code has never worked. I've been told I need to come in and show my ID to confirm my identity.

I thought that was outrageous due to the policy never stating that is mandatory. Once I showed if my gate code was then again denied. I was told to contact the district manager yet I've never gotten a call back or a connected on any of the numerous attempts to resolve this issue.

Dude to this I've missed holidays birthdays got behind on bills and have been unable to live my normal life it feels like I'm being completely discriminated against 100%.