Public Storage

Hello I have a unit rented at your tropicana location in las vegas nevada about 2weeks ago i tried to enter my unit at 6 am i was not informed that i can not enter untill 9:30 am because it office hours now only i fell this is a beach of contract i rented this so i could go when its cool 6 am now its summer and by 9:30 its already hot also i was there yesterday at 5:35 pm entered the gate code its said accessed granted but

the gate would open i went inside the office lady no wont let me enter because its to close to closing , i said but i am here before closing time this so i ask could please get by medical stuff out of my unit 1 suitcase will take only 2 min i was not allowed to drive had walk and carry it out to outside parking lot i have serious medical problems cant do could please…

At the beginning of June 2019 aI stopped at my Unit to retrive some articles and noticed that the facility was hot. This was a short stop but I went into the office and told the 2 clerks behind the desk that the 4th floor was hot.

I have antiques in my ubit thus I need the climate controlled. Which is what I am paying for. Then this evening 6/14/19 around 6 pm we entered the facility and again it was hot. This is unacceptable. It is the responsibility of Public Storage to keep this location environment controlled. Please correct this immediately.

Manager name is Drika 6784608537. I was told 2 weeks ago this matter would be checked not by manger but someone under her said the eould inform management. By the eay the office was nice and cool in early June when I asked about the temperature.…

I am a new customer looking for storage. I walked in to your facility at Okeechobee and Jog rd. West Palm Beach. I joined the line and waited for your agent Josh for 10 mins while he was taking care of a customer.

By this time, there was other customers behind me. I am a professional corporate employee working at PBI and was on my way home from work. To my dismay and disgust, Josh decided to ask the customer behind me to come forward and Josh told me to wait.

What going on at this store?. " as I stormed out. Very poor customer service,,,I plan to spread the work about your service. Not good !

I have mold in my unit!!!! There is mold on my shoes and clothes. I brought the plastic container that is supposed to control moisture but I see stains on the floor like water is coming inside the units!!! I am livid.

I have lost alot of clothing and shoes worth alot of money. I have a few pics attached as well .

I have more emails between Tanner and I and my price has yet to be adjusted and I was charged an additional month for my 10x10. As of now my unit is about to be canceled and I don’t have access to my unit. I need this addressed and fixed right away please.

My unit had a lock on it for late payment, on 5/20/2019 I made a payment was told the lock would be removed that day. On 5/21/2019 I went to access my unit at around 8am the unit was still locked.

I was dropped off and my ride would not be back for two hours. 30pm at the earliest. S. 30pm sorry. In the meantime one on the employee's drive through the site and left. I was at the point I needed to use the restroom now.

So went back to the restroom and could see the door had been pushed in before, so I pushed the door and it opened. Their was toilet paper and waste all over it was a mess. Today I get a call from public storage telling me I'm locked out and I need to vacate my unit.

He said I need to pay for repairs to the door. Maybe if they maintained the restrooms this would not be a…

I'm on auto pay public storage, they have always taken out the fee, every 3rd of the month, always, my fee is $88 dollars a month, they took out $97, I was not made aware of the price hike, I did not receive an email saying there would be one, they tout a air controlled unit, mine is not, my unit goes up 130 degrees in the summer here in Nashville, no exaggeration. They also took out the rent early which I was not prepared for leaving my account over drafted, the man in charge was rude and lied through his teeth stating that they sent an email stating the money will now be removed the 2nd of every month, furthermore I never received a receipt...

I'm beyond angry, very poor business

89 A MILE TO GO TO STORAGE AND COULD NOT USE THE UNITS WITH THE PUBLIC LOCK ON IT AND NO STAFF TO REMOVE IT. LEASE IS IN MY SON'S NAME NICO SIMON PRINCE (WHO IS RECOVERING FROM A 7 YEAR SICKNESS) AND PAYMENT IS DEPENDENT ON ME.

I WAS BORN IN 1938 AND IN MY 80TH YEAR. I NEED MY MONEY REFUNDED TO MY CARD AT WELLS FARGO BANK. I REPORTED THIS TO WELLS FARGO AND WILL GO TO CONSUMERS AFFAIRS AND MEDIA TO GET RETURN OF MY $106. THAT I PAID.

IF YOU DO NOT IMMEDIATELY PUT IT BACK ON MY CARD. ANNE MORALE *THIS IS VERY URGENT. CHARMAYNE IN ARIZONA WAS EXTREMELY CUSTOMER SKILLED, GOOD LISTENER AND VERY HELPFUL. SHE REFERRED ME TO THE DM NIKA AND I LEFT A MESSAGE.

THIS IS A VERY URGENT MATTER AS I HAVE NO MONEY TO FIND ANOTHER STORAGE AT THIS TIME.

I fell behind on my storage unit and the property manager has no empathy and is rude. I understand it's a business but there's no need to be mean to people you never know why they fell behind. He didn't offer a solution it was just pay or else he was so rude.

After I pay my balance I'm leaving I've been there almost 2 years. Terrible terrible service

m. when the doors open she has a terrible attitude I was told by a different employee that before they close for the day you're supposed to do around check and make sure that the units are all locked up so

I assumed that when they did their last round at that time I would know it was time to leave but you never did around like she's supposed to do and I got locked in so when I realized it was 10 minutes past the time I could not get out but the way it was told to me was there supposed to do around before you guys close so

I had to leave my vehicle all night long because of her and get locked out . m. m. m. m. m. I'm being discriminated against in a locked out because I said I'm going to file complaint I'm going to file a lawsuit behind this you have to go to be at work now she's totally…

Dear Team,

I am filled with regret having to write this message regarding Public Storage. My experience for the first year was superb from approximately mid-2017 through mid Sept. 2018 storage my classic vehicle and in the meantime making efforts to purchase parts, over time, to fix it up, when ready, and then have it towed back to my permanent residence. I have spent an enormous amount of funds strictly with Public Storage since the mid 80's. I am saddened to say that since my atrocious expereince as of Sept. 2018 I have no choice but to go elsewhere fearing that this incident I am about to expand on, occurs again. Come late Aug. 2018, I talked with Beau, who is the branch manager at the Keystone location in Indianapolis and the surrounding area, and Beau informed me that one of my tires…

#1 COCKROACHES THAT WERE IN MY BOXES FROM THE STORAGE UNIT THAT I RENTED FROM YOU IN WOODLAND HILLS! I'M NOW HAVING TO GO THROUGH SIGNIFICANT TIME AND EXPENSE TO GET RID OF THEM IN MY NEW PLACE. ABSOLUTELY DISGUSTING.

ON TOP OF THAT PS IS INSISTING THAT I PAY $245 FOR ALMOST A FULL MONTH'S RENT AND MY STUFF ISN'T EVEN IN THERE. I MOVED OUT ON THE 5TH OF APRIL.

YOU SHOULD BE PAYING FOR INFLICTING FOR HARM AND EMBARASSMENT CAUSED BY THESE DISGUSTING COCKROACHES.

I been renting with you all at 3380 Holland Road,Virginia Beach,Va,23452, same place for about 12 years. My storage number is F021. On 3/21/2019 it started with the property manage name Karen giving me a different gate code number to get in.

On 4/14/2019 she reissue me another different gate code number, its happen two months already now that this does not sound right to me, my regular gate code number is *482959#. On 4/14/2019 I had problems getting out I was going to call local police and local channel 10 news, if this problem keep occurring I will be getting legal help. Thank you

My main complaint is customer service, and the fact the person in office is never in. There is always a sign that they will be back in an hour. I have waited the hour to pay my bill and she either never shows up, and when she does she is rude and obnoxious, She acts like I am lucky to that she decided to show up at all. Because she is never on site I cant pay my bill, I was told by Michelle that I was only allowed to pay in person at this facility.

I would like to know....

How am I supposed to pay if she isn't at the office? Am I supposed to take the trip there just to "hope" she decides to grace the office with her presence? Is this how Public Storage stays in business, not being on site to take payment, thus generating late fees.

This is with out doubt the worst customer service I…

I have used several different storage companies in the past and this by far was my worst experience ever. The units were very old and not very well lit and the place to put your lock on the units look like they are about to fall off and be easily ripped off the door of the units.

The manager and employees were rude and disrespectful. We were treated very poorly. My wife had a heart attack and was in the hospital so we got behind and they refused to work with us. Luckily we were able to get the money and pay the hefty price to keep it from being auctioned.

We had one week to move our stuff out which was fine. Half way thru the week our storage unit was broken into and ransacked and most of our items were stolen. The manager said "they left the heavy stuff" as if she knew exactly what was…

99 each) he tells us that their location is only open office hrs (9-5pm) Then tells us "if were in the door before 5pm we have as long as we take to unload just be in the the door by closing otherwise you are not getting in" Have heard this from other tenants also. But I am getting punished on lockdown and now "evicted" because I ran 15 mins late of close.

And never told I was evicted until I called to ask when "District Manager was going to call me". I was told I was evicted with only 1 day to move. Was told this at closing on 29th and have until the 31st.

Everyone knows it's nearly impossible to even find a storage unit to rent in one day. They could've given me the month to move. Very unfair and causing me anxiety I don't need right now.

125 in fees and lateness. When I asked why I cant pay over the phone they said I can. if he has a job by Friday you will hear from my attorney.

AS OF TODATE; MARCH 6, 2019 THE LOCK BRACKET IS NOT REPLACED OR REPAIRED, THE INSURANCE STILL HAS NOT BEEN CANCELED AS WE BOTH REQUESTED IN JUNE IN THE OFFICE WITH THE ASSISTANCE MANAGER, SHE DID HOWEVER; DO HER JOB AND WENT ON THE COMPUTER AND CANCELED IT OUT, SO WHY IS IT STILL ON OUR BILL.

WE ARE NOT RESPONSIBLE FOR SOMETHING WE HAVE BEEN REQUESTING TO BE REMOVED SINCE MAY, I'VE BEEN GOING ON A MONHLY BASIS REQUESTING FOR IT BE REMOVED AGAIN AND TO PULL THE FILE FROM THE COMPUTER, THE MANAGER HAS CONTINUE TO INDICATE TO ME ITS NOT THERE, I FIND THAT VERY HARD TO BELIEVE, SINCE SHE DID GIVE US A COPY OF THE CANCELED INSURANCE IN JUNE.

COMPLAINT IS AGAINST BOTH MANAGERS, WE VIEWED THIS UNIT AROUND THE FIRST WEEK OF MAY, WITH OUR ATTORNEY AND REQUESTED AND WAS TOLD THE LOCK BRACKET WOULD…

I hate to rate the location at 399 Brent Lane, Pensacola, FL so low, since Debbie has been a Godsend to me ever since I got my unit. Unfortunately, after having the unit for over a year and paying faithfully, if maybe late, for the entire duration of my time there, they auctioned my unit off an hour before I made (or was to make) that month's payment.

I have all my family photos and personal effects that I was told would be returned. I never heard back about them, so when I called today and spoke to "Ash", she was very rude and curt while telling me that it didn't matter who I spoke to, the people buying the unit were not obligated to return my entire life of family photos, and

that he had probably discarded them by now. I have 2 children and all their keepsakes were in that unit, she…

I had dialed 911 and they told me there was nothing they could do to help me leave the property. I am disabled senior citizen that was injured at this location in my falling down 10 ft X 15 FT. X15 ft. rental unit.

There is a 1 foot drop on the concrete floor in middle of J 033 unit where the wall was removed and I wasn't aware of this hazard unsafe situation being that the floor was not level. I contacted Building & Safety inspector to find out if removing the wall was permitted by them & the management claimed the inspector came to this location and I would be contacted by their attorneys about my injuries The other incident that took place at unit J033 was about $4,000 of my property was stolen right outside locker and mgt. D.

is investigating theft and waiting for them see the video…

I am disabled senior citizen that was injured at this location in my falling down 10 ft X 15 FT. X15 ft. rental unit. There is a 1 foot drop on the concrete floor in middle of J 33 unit where the wall was removed and I wasn't aware of this hazard unsafe situation being that the floor was not level.

I contacted Building & Safety inspector to find out if removing the wall was permitted by them & the management claimed the inspector came to this location and I would be contacted by their attorneys about my injuries The other incident that took place at unit J33 was about $4,000 of my property was stolen right outside locker and mgt. D.

is investigating theft and waiting for them see the video the management caught on camera video tape. t have access to get into either unit . I need to move…

I am disabled senior citizen that was injured at this location in my falling down 10 ft X 15 FT. X15 ft. rental unit. There is a 1 foot drop on the concrete floor in middle of J 33 unit where the wall was removed and I wasn't aware of this hazard unsafe situation being that the floor was not level.

I contacted Building & Safety inspector to find out if removing the wall was permitted by them & the management claimed the inspector came to this location and I would be contacted by their attorneys about my injuries The other incident that took place at unit J33 was about $4,000 of my property was stolen right outside locker and mgt. D.

is investigating theft and waiting for them see video management caught on video tape. t have access to get into either unit . I need to move out of this…

I called them on the phone to see if I could get my rate back to 125 dollars and told them the same size unit is available at a different location with a quality controlled temperature unit which I don't have for a cheaper price or 84 dollars and another one at 88 dollars.

They said they would call me back and let me know in a couple of days that never happened I had to call them back and they told me my rate has to be the same at 151dollars. Can anyone contact them to let them know this is bad business when a cheaper rate down the road is available and I should be compensated for my old rate at 125 dollars a month fee instead of 151 dollars a month. 15862935336

I been harassed 3 times in 1 week from the same store I spoken to the Mgr on Friday Monday someone else’s calls wakes me up n again today in less then one wk 3 calls They are nasty n now I know why ever wk there is a help wanted sign out the turnover tells a lot bout this store I have left numberous message to senor mgr Gavin Not one call back Some one gave me a Catherine to call no one can find her at a 1-707 595 8472 This is crazy every month this guys call don’t talk to each other or write info down to say someone has reach out to this place n will be in to pay bill There not doing there job they purposely harassed me n son has a unit n has been near ever call n negative call When will someone help the customer But

I do know u guys will sell my stuff in a heart beat But won’t train ur…

I have rented my storage unit for the last 7 years from PS storage located in Everett, WA at 9830 Evergreen Way, and was pleased with your company services. It looked well maintained and secures. Awhile back i recieved an email from the property informing me my lock had signs of being tampered with, and they have decided to change the lock.

They told me they had the key for me, when i come in. I recently went to the storage, and the property manager notified me at that said time that my unit was broken into last year, and through further inquiry, I found out to my dissatisfaction, that it has been broken into twice last year and

i was never informed until the day i went in for my keys. Neither the police nor I was notified in a timely manner, and whoever the person was/is that broken…

m. ,, if I could have until Friday the28th, I could keep all me and my son has left, thank you.. God bless.

I had a trailer stored at PS in Oklahoma city I found out today when my son went to use the trailer that it and the trailer next to it was missing. When he arrived at to facility the gate was half open and no one to be found.

When some one was located her response was that the gate had been doing that for a while. She informed him that the trailer as far as she new had been gone at leased since the 24th its know the 31st no phone call.

But she did send a move out receipt on the 29th still no contact.

Good afternoon, Mr. Havner

I really hope this email reaches you, the storage unit at 6700 Reames Rd Charlotte NC, that I have rented for 3yrs was broken into and ramshackle, I’m not sure if anything is missing. What’s so odd to me is the unit is on the second level, in a climate control space, I was told someone climbed on top of the unit and tore back the wiring, smashed the lock, nothing was caught on surveillance, but the worst of the experience was speaking with Mr. Reid with is one of your DM, I was told to call him on 08/27/2018 between 8/5, I made several attempts left several messages he didn’t call me back and didn’t answer the phone, I called back to the Public storage ON 08/29/2018 from where I currently rent, explaining I’ve yet to reach Mr. Reid, I was told they will have him…

I visited your Public Storage facility at 3430 W Walnut Hill Ln, Irving, TX 75038. It was around 3:30 in the afternoon of August 13, 2018. I went there to buy products for moving. The door was locked. I asked your employee, Alicia, if the door was supposed to be locked during business hours.

She said she had locked the door to go to the bathroom. She stated that the bathroom was outside of the building.

However, when I looked inside, Alicia was sitting behind the sales counter. She eventually got up to let me in. But she then became very dismissive and abrasive when I asked her about and attempted to buy some packaging tape.

She was so rude and condescending that I walked out of the store without making the purchase. I then went to a competitor whose employee was cheerful, courteous and…

I have in authorized transactions and I need my funds ASAP

I ams disabled and got behind in my payment. My lock was removed the dooe was open and the lock was thrown in. When the bill was paid I came to my storage and could not open the door it was jammed. I was informed only the Gen Mgr can change the locks. Then I blame the Gen Mgr. When I finally was able to open it everything was thrown around and had fallen over. I have antique furniture and expensive dish and glass ware. The pics below will show you. The girl working was informed. Her reply was file insurance. This is uncalled for and ridiculous.

Rodney Gary

I am an independant outside adjuster working for a major insurance company and I have traveled from another city to Houston, Tx as I have been deployed to work here after Hurricane Harvey to help the residents of Houston rebuild their homes and their lives. As you may know, it is at times very demanding living on the road and away from home but it comes with the territory.

There is absolutely no extra time for anything while on a deployment as an adjuster because we have to make every minute count. That being said, I packed up everything I could think of into my van that I thought might need for my stay here in Houston and rented a small 5x5 storage unit @ a facility @ 11770 Southwest Fwy.

on 9/18/17 and the store manager put a lock on my unit that day. Today's date is 9/21/17 and the…

I just had the District Manager in the Cranston,Rhode Island area talk to me while I was in my storage. The storage location is at 604 Park Avenue Cranston,RI 02910. TEL 401-400-3355

I store my files and other miscellaneous things in there and have done so since the end of June 2017. I sometimes have to stay in my storage and review my files and work there. I only use some battery powered flashlights because it's rather a dark place to read. I don't disturb or make any noise while I review my files. I have done so since I moved my things into the storage (# 1136). So today she happened to be visiting the site and she and another gentleman stop by and talk to me. She says that I cannot "loiter" inside my unit. So I asked her what exactly does that mean. She says I can't stay inside for…

When I started my public storage lease last may at the one by 8830 Long Street,Lenexa, KS 66215-3528 . The attendant lady told me that if I move out before the 6th of the month we will only have to pay for the days we keep our staff in the storage.

But when I went to the office to pay and move out, the attendant told that I had to pay for the full month of September because the company policy had change starting September 1st and that I should had received an email about the policy change but I didn't get any email from them.

All the email that I got was that my rent was due before September 1st so I had to pay for the full just for keeping my stuffs in there for four days and I'm very unhappy about that.

I would go a below a one star but it wont let me. Read the fine print there is no reason not to give a pro rated refund so make sure you use the whole month. Very very disappointed with that.

This is not a complaint. I had a wonder full experience with Theresa and Tim Teruel at the 2222 Delaware location in San Mateo California. 22321. Both were very professional and very helpful with my needs. I also like the professionalism of carrie, the property manager next door 107035, she is always ready to assist.

When I lost my job I lost my storage and Public Storage company violated the laws in the state of Washington by not returning my pictures and college degrees and all the veteran and personal paper work that I had in the storage. I have called and left several message with the different supervisors and have not received a response from no one. This tells me that the company does not care about the laws of the state and leaves me no choice but to take the next step.

I purchased a 5x5 storage unit yesterday from Public Storage on 10/7/2016. I loaded all my stuff in the unit and left between 5 and 6pm. The next day 10/8/2016 I had to access the unit around 7:15 am to get a few items. I was told by the manager Brandy that I needed to enter in the gate code when entering and exiting the property.

Upon leaving I was confronted by Brandy and an unnamed gentleman before entering in the gate code to leave. Brandy had a very confrontational attitude and made me feel very uncomfortable and that I was getting lectured. She told me "I hope you didn't stay here all night. I don't have a record of you leaving or coming in this morning." I told her I had entered in the gate code just like she had instructed. She denied having any record of it.

Accusing me of…

Public Storage ruined me and my kids life. I went thru a very ba domestic situation and was forced to put all m belongings in storage in 7/15 and go into a safe haven with and my children. In 4/2016 I moved into a house and had planned on retrieving our things from storage. Two days after moving in i found out i was a victim of fraud and the house i was renting did not belong to the landlord. I contacted the DA office and police to file a complaint and was told that this individual was being watched by the police and feds for committing housing fraud. At this point me and my children became homeless smh. I was told the contact pa victim services and that relocation expenses, storage, and my stolen cash would be replaced.

I was unable to pay for the storage and the Da and victim…

This is my first time renting a public storage unit in Roselle, Illinois. The lady at the counter, Ashley was super nice and very informative. I had no problems with that. My complaint is that I had a balance of $14.42 due March 1st, I went on my phone to pay the bill and entered my bank routing number and account number as it appears on my check and paid it. I got confirmation on my phone that it was received. Only to find out when I was looking at my checking account and didn't see that amount taken out, I then decided to go into my public storage account and saw that the balanced owed for March 1st was increased to $39.42. I called to ask why and was told that my bank is not a ACH member.

So I called my bank which is Chase and they replied they had no record of anything going through…

My Public Storage unit has been broken into from the unit next door which is not occupied by anyone. It's a inside job and my daughters graduation ring among other things have been taken. I want to know what public storage is going to do about this.

I will complain to the corporate offices next!

Public Storage is the largest provider in self storages, business storages, vehicle storages providing drive-up, walk-up and elevator access, we offer indoor and outdoor units some with climate control that are accessible 365 days a year. Five steps - find, choose, reserve, pack, move in to move your items safely, securely and on time wherever you require.

Advance reservations are always available and it saved my time in shipping my Pharmacy stock very easily and safely. I suggest you all to use this amazing service from Public Storage.