Public Storage

Beginning renting a 10x15 unit in Aug. 00 more $s / month. Calling and talking to them the reason for sush an outrageous increase is because simply they could. BEWARE

Spoke on the phone to Denise about an issue I was genuinely confused about. I was having a difficult time understanding my charges and wanted to see if things can be cleared up but she was speaking to me as if I was a young child who didn’t understand English.

I was only processing the information and trying to remember dates and times she asked for in great detail. ” with a giddy tone as if it was amusing to pick on customers. I will not be returning to public storage as people like Denise makes me not want help from customer support.

They have not honored the 1 dollar for the first month. Someone broke into my unit and stole half of my stuff and trashed the rest of it. Likely due to the Mesker park drive Location leaving their main gate open for hours at a time.

I tried uploading pictures of my unit but it isn’t allowing me to because they are “normal pics”. I have had nothing but issues and over billing since I so regrettably started renting a space with your company back in October of last year .

The facility located on beech haven trail Smyrna ga has trash, furniture, boxes , mattresses ,etc. overflowing from dumpster. The dumpster us located in the front of the building with no gate. People are using it as a dunk. The property manager has been called several times with No return calls.

Raised my rate by $10 after just 4 mos. The unit isn't that good anyway: rusty locks, very run down unit. Just very disappointed. Did research to find a reasonable rate, only to have them raise the rate. Will never use Public Storage again.

Am currently moving my items to Red dot Storage..

TODAY'S DATE: 11/01/2021 Wednesday.

Public Storage ARE NOT HONORING their $1 first month offer as they advertise it. I requested it and the manager on site at the time of my rental refused to give it to me.

My Storage Space Rental Detail:

STORAGE LOCATION: 11838 Sheldon Street Sun Valley, CA 91352 (818) 956-6449

PAYMENT RECEIVED: $132.00

SPACE NUMBER: C193

SPACE SIZE: 5x8.5 (small)

PAYMENT RECEIVED ON: 10/21/2021

PAST DUE $0.00 DUE NOW $108.00 DUE ON 11/01/2021: $39.60

ADMIN (MOVE IN) FEE : $24.00

TOTAL PAID ON 10/21/2021 : $132.00

NEXT DUE ON 11/01/2021 : $39.60

On top of not being given my $1.00 first month rent as advertised and published by Public Storage. I was prorated by the manager on site with a payment of $39.60 for the partial period of time that I used the small…

Fungus and mold grew in every unit on the 1st floor causing major damage to our property and others in Va Beach. Yes they paid for a company to look at items with mold and remove damaged items plus sprayed units but they're not taking responsibility for claims at all.

They want us to use our home owners or use the company's referred company which only allows $250 max after paying $150 deductible which isn't fair because the fungus and mold started from their ventilation not working! We complained about the ventilation plus damaged flooring in the elevators several times to the management and district manager.

The elevators got fixed after several months but ventilation never fixed so fungus and mold from no ventilation during the hot6time in the Summer. I spoke with the manager and was…

I have No light in my storage unit since June. I have repeatedly requested one. They have my extra key and I keep getting excuses. Now they want to raise the Rental fee Dec. 1,2021. I can't afford it and can't afford to move to a different unit.

I DO NOT THINK IT IS FAIR and I will not recommend Public Storage to anyone if this is not remedied.

On October 26, 2021 at 6:30 am we went to Public Storage located at 1915 N Cline Ave Griffith, IN 46319. As we approached the gate entrance we noticed the gate was opened. As we waited for the gate to close it wouldn't close.

We proceeded through the gate to get some of our things from our storage unit. We felt very unsafe being in there with no security. Anybody could of went in and robbed or hurt us. Being right next to a busy Speedway gas station someone could have been waiting and watching to go in seeing that the gate was open.

This incident was very unsafe and cause stress for the both of us. 00 a month for our storage and feel that it should be safe at all times. I also feel that we should be compensated for this unsafe incident.

Sincerely, Apolonio & Shirley Trinidad

$82.09 since August 12 was charged for a unit (small locker) that was canceled the next day after it was rented because it was up a ladder.

Ever since then many many attempts have been made to get a refund.

Finally, a small refund of just part of this was made of $26.62 on 10/1/21. BUT, this same amount refunded was sent to AlliedInterstate collections letter dated 10/8/21!!!

No one has done anything, many calls emails chat transcripts... Every agent says yes I will escalate and someone will contact you. NOTHING HAS HAPPENED!!!

Who do I contact at public storage?

My complant was resolved with forner district mgr. For Treat Blvd. S F. He aburply left Public Storage. Still not resolved with district Mgr Derek Coffill. Storage insurance do not cover clothes only & Hidden miselaneous fees added on. I keep every reciept. & emails.

Formal Complaint now needs to go to Regional Mjr. Mr. Neil Calloway. Please. Time is of the essence. S. Account is (510) 395-7543 files will be uploaded tomorrow. With a scanner

My unit was illegally sold under KS Law. The last invoice shows it was up to date and some ahead. It was paid up on September 10, 2021 and we were told the latest billing cycle had not yet come out.

My unit was sold September 27, 2021 with all of my belongings and irreplaceable items that belonged to my deceased dad. This company is the worst and will pay dearly for their greed.

We initialized move out online and moved out of the public storage in Sumter SC on August 16, 2021. We stopped by the office to check out but no one was there even though it was normal posted business hours.

We continue to be billed even though we’ve told them several times we moved and took our lock. They say there’s a cylinder lock on it (which isn’t ours) and until that locks removed, we’re going to continue to be billed and a lien for the contents (air I suppose because nothings in there) will be sold.

Is this some sort of ridiculous scheme to extort money out of customers???

00 month. 00 Goes up without notice. Beware it’s a Bad deal. Especially if you tent long term. Stay away. Find another way to store your stuff

00/month. I went in this month to talk to them and pay my bill. 00 per month for insurance that I declined. My phone number is +19542340521 . Please contact me ASAP as I will forward my complaint to the department of agriculture and business.

This is very criminal to just take mied monies out of an account. I have my contract in front of me

The property manager is rude and very dirty speaking very bad attidue tou guys need to do something about her is not fare i called cause i received a notice and she had a tempered ill guess she had a bad day but iam a customer please youll need to speak with her or do something iam not renting there for free iam paying fee every month very nasty speking female she is rude

In this day and age, to not allow for a convenient pay date is archaic and ridiculous. Many of us are not paid on a schedule that suits you. Idiocy.

I've spent three days trying to speak with someone regarding them charging me (and seeking to collect) for the month AFTER move out.

I scheduled move out in advance, received a move out confirmation email from them, removed all belongings three days in advance, and only returned on move out day to remove my lock. And their live customer service verified last access on the date of scheduled move out even stating, "no, you shouldn't have been charged for the next month"; but referred me to a different department for resolution. That number goes straight to voicemail for both extensions. I missed one call back, immediately returned the call, but continued to be sent to voicemail again since then.

I maintained excellent standing with this company and it's unfortunate that their system isn't…

rented a space was not told about $1 promotion, the manager told me he could not help me told me to contact , Christina @ 954-464-8949 ext 3227 which goes right to voicemail and Ive left 3 messages with no response, also moved in on 8/06 and got a $5 prorate discount, far cry from a weeks proration, please respond!

I should be able to access my storage unit which contains my property 24/7. I understand there are business hours but everyone who has purchases a storage unit from public storage receives there own PIN numbers to access the gate.

I don’t think it should be allowed to with hold anyone’s stuff by locking them out completely when they are trying to ACCESS it. Especially, when there is 24 hour surveillance and you are pay over priced for any of the storage units.

I will be changing to another storage unit and never using public storage again. I will also be spreading the news about this place.

I am being charged for insurance on two of my three storage units even though I attempted to waive it at the time I rented the units. " I had no problems with waiving it on the first unit. Now they REFUSE to stop billing me for insurance.

They tell me I have to go into the office to sign a waiver which is what I tried to do to begin with in the office. I have been working remotely for two months. They have been requiring me to go into a Public Storage office BUT I WAS SO REMOTE THERE WASN'T ONE ANYWHERE FOR HUNDREDS OF MILES!

I have now tried calling the corporate headquarters and finally got through to someone after a tremendous amount of difficulty and being on hold for 20 minutes. I finally got through to…

I was illegally evicted from my home during the lockdown for pandemic and am in a lawsuit against my landlord, so I had to rent storage immediately. I was very stressed and traumatized. When I went to the storage facility on Jefferson Blvd.

Los Angeles 90016, I was told a) I HAD to have automatic billing and b) I had to have rental insurance. I was never told that my already existing renters insurance would also cover my storage, a convenient omission for Public Storage's bottom line.

I am aware of your expensive loss in a class action lawsuit over your insurance coverage in the past. ," a fairly quick and…

property manager refuses to conduct repairs to multiple storage units.

I understand it is a business and you want to be paid. I understand late fees, but I responded discussed my problem paid over 2/3 of the bill, asked for 3 more days for the balance, most of which was the balance.

Within 2 hours of this I was charged an additional fee and told they placed a lien. I paid up to date as of today. This is followed up by a phone call saying I need to buy another expensive lock.

I have been here 28 months no discount. Only higher an higher price because I cannot afford you and movers. I will never ever recommend your company.

Public Storage is harassing me by zip tieing my storage locker on two different occasions as well as they sprayed Graffitti on the bottom of my storage unit ad now for over 1 year they've kept me from my property out when I want to,my gate hours have been changed from 6:00 am- 9:00pm to 9:30am-6:00 pm which has caused me to loose thousands in income due to there restricting my gate hours tor no reason other than the fact they made a mistake and

won't admit it so there for they figure if they hurt me monetarily than I'll be forced to move out,Well I'm not going any where,but I will say this is not going to turn out well!

I have a unit at 7233 South Blvd, Charlotte NC - my payment in March did not go through because I switched accounts. As soon as I realized it I got it paid current. The problem is I have been locked out of my storage room almost a month now.

I have sent emails, called, etc and cannot get any help. I am getting ready to bust the damn lock.

Platte Ave, Colorado Springs,Co 80905Due to personal circumstances I had to cancel within 1hour. 29. 29 for Merchandise (lock & Damp check). 00 which is owed to me. I'm on a very limited income. By you not complying with your Companies responsibilities, this is putting an hardship on me as I am physically handicapped and also have a high cost for life-sustaining medication If customers do not pay on set time as required, you would lock up the unit immediately on the 6th day of the month or more drastic , you'd auction off people's property.

but yet you withhold customers money for a lengthy time. account # ending 0498 . Box 75700, Colorado Springs, Co 80970. Telephone # (719)744 -4694. April 23- 2021.

Manager stalked and recorded me continuously. He told me I was less than scum and I recoded it. I was told to never come back. The hours always went by his schedule and he would say he would call the cops if you didn’t leave when he closed the office.

He was angry and yelling all the time and would follow me around the storage unit.

I have a storage unit for my daughter in Greenwood Indiana and I’ve had it set up an automatic payment since it was started. The last two months the parents early and got behind because I was in the hospital having issues with my pregnancy and then the baby was in the nicu for two weeks after he was born.

I called a soon as I was out to get things fixed and asked if there was anything They could do about some of the fees. I was denied any help which I think is extremely mean and unprofessional considering the circumstances I was in.

I will not be getting a storage to them again. I would’ve been happy with just a late fee taken off or Lien fee. But I already paid a fortune for this unit and that is just unacceptable.

If there was an option for zero stars I would have chose that. I rented a unit in the middle of the month and was told by the representative that is when my rent was due , on the 16th of every month.

First month I started getting calls that my rent was due, so I called and asked the representative who signed me up and she said to disregard the calls and that I was due on the 16th. Same thing again this month and now they charged me a late fee!

I was told either pay what’s due or they will sell my belongings. I will file a complaint with the BBB today and see what suggestions they have for me as well. Stay away from this company!

I was not offered the rate under the special pricing for the same unit. I am a Very upset customer! I have been there for a number of years and I would expect better service from this place. Not Happy at all.

I will consider moving my belongings if this is not settled.

I didn't have ID so my husband put our storage units under his name we had two of them one for him one for me. Then we had a falling out 8 months later and he took my name off the storage unit so I would lose everything that he didn't sell.

The manager on site was the one that helped us get the units and knew our situation, knew that I was paying for my unit and he was paying for his and told me sorry you got to talk to your husband about that. police can't help.

I'm loosing my grandmother's and mothers belongings all because my ex hates me. im heartbroken and Clint Luis wins again.

ago My husband and I decided to rent a storage unit from this facility on October 4, 2019 we spoke with a very nice woman over the phone who assisted us with making the reservation. We were told prior to renting the unit verbally and over the phone if we turned in our keys and had the unit cleared out by the 4th of November (we wouldn’t be charged the next month) we were moving from the Bay Area (San Francisco CA area to Imperial Beach) we only needed the unit for 3 short weeks during the moving process. We explained this to the lady and they had a really great deal ($1.00 first month + taxes and fees totaling approximately $25.00) Sounds Great!

We went to turn in our keys and talk to the receptionist on November 2nd and November 3rd in which she wasn’t available the door was locked and a…

00 lockand put one of theres on i understand if im late the company will put a lock of theres on the unit along with mine but never thought they would cut and remove my personal lock from the unit especially since im only a few daus late and i notified them that i was gonna be late.

00 lock bc not only am i out that $23 i also am out another $23 now due to having to purchase another lock to put back on my storage unit

I went to get some stuff out of my storage room at the Trinity Mills Carrollton location two weekends ago. I came to discover that there was a leak in the ceiling of my unit and it was directly over a bin that just so happened to have a crack in the lid. Water had been sleeping into this bin over an extended period of time because it had considerably molded. This bin had no monetary value, but had very high sentimental value to me. It contained keepsakes from when my son was an infant. They were all completely ruined.

I immediately reported this to the front office. The girl working there came and inspected my unit, identified the leak, took a copy of my key for access to repair it and said I would receive a call on Monday, September 30th. I still haven’t received a call.

I was being trained at 920 Cortez Rd, Bradenton FL. Trainer Brandy filed a complaint that I made racial comment she played on the company policy to get me terminatied, she repeated 3-4 times a day I wasn't going to make it & should look for a new job.

I was never asked my side. I want your company to be aware of how unprofessional your trainer is Thank you Anna Seigel 941-465-3052

They took over from another company with EXCELLENT customer servive. This makes them look even worse! They stopped my auto payment and then said they sent me put a letter, but it wasn't my address! I stopped in to have it restarted, but was told AFTER that my date was changed from the 22nd to the 2nd, and then only after i ssked about any differences!!!

I was then told to sign saying to stop my payment, but apparently it was not! Kenneth told me that he would have his supervisor contact me, which no one did. Only to ahve mo wy taken out on the 2nd even though i told him no.

When i called he Kenneth LIES to me over and ovee again. So he then gives me his supervisor s name and number. When i vall her, she says that the letter that k never received told me all this and basically, too bad.…

I rented a storage unit resently and the main gate as well as the entrance door stays open most of the time. This has been an on going problem for at least one week, jeopardizing overall security. I asked the property Mgr.

Cassandra to troubleshoot this issue by at least posting a notice to customers to keep the entrance ways closed and she said "no". "Orders must comedown from corporate office. If a letter is posted addressing the issue, other customers will feel uncomfortable".

I feel unsafe even walking in that building day or nigh, let alone storing my valuables. responsibility to at least notify district mgr. or corp. office of the issue. DANGEROUS

Attn: Ronald L. Havner, Jr. ) Aug 18, 2019 Attn: Mrs. ATTN: Kathleen Johnson CC: BBB 818-244-8080 ext 1549 RE: Storage Unit # 2257 ($71 a month ) P. M Acc 51780506 My name is PM. My fiance’/business partner is S. M.

I live in Northern Las Vegas. She lives in Summerlin. We decided to rent a storage unit somewhere in between our two locations. Due to the severe heat in summer we wanted to get an indoor climate-controlled unit. In May of this year, SM sent three payments toward my storage unit.

Later, she also got a storage unit. On Aug12th ( cleared on Aug 19) she sent a payment towards her own unit 2254. for a total of $92. The check had ACCT # 51780506…

I Have a unit at 1400 East Tropicana in Las Vegas. It's been weeks. I left an review and nothing is being done. I have electronics in the unit a smart Tv and a Apple computer. You are responsible for the aircondition in the units.

I will take action if the problem continues. 6842. Annetta Brown. com Thank You

Okay so a few weeks ago o was parked on the side of this buissness for a couple of days. I then was told to leave why i dont know so that prior night before the cops were called someone left alot of garbage so i kindly gathered it up into bags.

So on the day the cops were called i left the trash there why would i take it they have a big garbage can plus its not mine. So fast foward to today(2wks) latermy rv ran out of fluid and i could not steer it so i pulled over and waited for napa to open i fell asleep wait i get woke up by this employee screem random stuff i tried to tell her but

she dident want to listen just screaming very bad for your buissness now she has her friends stalking me talking a bunch of non sence this needs to stop its not making your place look good please do…

I got the storage unit 5 months ago but I only needed it until I found a new place. Which I did and moved in August I went to storage unit to get all my belongings And sentimental stuff clothes and furniture when I get into the storage unit I open the door the very first box I go to move about 15 to 20 German roaches are crawling out of it .

I start to move other bags and boxes and in every box there were cockroaches coming out of it not only was it just the cockroaches but there were rat feces and urine on all of my stuff holes through bags it was horrible .. now that my storage unit is due I’m not paying for it but I can’t take the stuff out and bring it to my new house either because of the cockroaches so

what should I do who do I complain to that way I can get some help for this…

I went to my storage today and found out that everything in my storage unit was taken. It was taken by an ex girlfriend. I informed the Public Storage employees on 7/5/19 that I didn't want her to have access to my unit.

When I got to my storage unit everything was taken. I want to talk to someone in corporate because I had the employees put a pad lock on the unit. The pad lock was not broken so I suspect foul play. My number is 314-366-2139.

It doesn't deserve the single star but more like zero or at most ¼ of a star. The facility is filthy to put it mildly. Half the time only one of the two elevators is working. Often the "security" gates are left wide open so anyone can access the facility.

There have been multiple break in's and PS claimed zero responsibility and refused to reimburse or even refund the rent to the effected customers. There are unjustified and unwarranted annual rate increases just because someone complained about their unearned bonus being too small.

The bottom line is Public Storage is nothing but a ripoff. They fail to disclose hidden fees and charges - like "required" insurance - to customers. They fail to provide the secure facilities they advertise. There is virtually zero security at any of their…

I spoke to a rep at the Hunt club branch in apopka FL her name is Trina if I am not mistaken speaking to her was very unpleasant she was speaking to me in a rude manner I know I may be behind but when I tried to explain my situation she did not even have any empathy or even want to listen to what I had to say then later that day had the nerve to call me again we have 2 units one is under my name and other is under my son's and he told me getting voicemails and scared to even call them all i was telling her is that I would be paying next week.

I will not explain my situation when we moved in to storage facility we were only going to be there late July house we were supposed to get fell through so we had to make another choice so in mean time I had to extend hotel stay which is taking…

I just last week rented a space D-126 at the 3300 Northgate Blyd. store in Sacramento. Before I left I tested the gate code to be sure it worked, and it did. m. I went to the facility to access my unit and the gate code no longer worked. 'ACCESS DENIED'.

I tried it five or six times. Then someone wandered out from inside the compound and offered to open it for me and did so. She was not an employee. Trying to leave I of course had the same problem.

' I called the manager's number and the posted 800 number on the fence and could not get any help whatsoever. I knocked on the on-site manager's door and eventually laid on my horn hoping to get some assistance. None came.

Except again, another customer wandered out and let me out. The fact you have…

an Pedro st, Los Angeles California. He was VERY RUDE AND UNPROFESSIONAL. I AM A CUSTOMER I WENT TO PICK UP MY STORAGE KEYS. WHEN A I APPROACHED HIM HE COMPLETED IGNORED ME AND HE WALKED AWAY FROM ME. HE DID NOT EVEN LOOKED AT ME OR SAY HOW CAN I HELPED YOU I FELT DISCRIMINATED ALSO BECAUSE I AM HISPANIC.

I WANT TO MAKE A FORMAL COMPLAINT AGAINST HIM . THANK YOU AND HAVE A GOOD DAY!

My issue after 6 months of renting from PUBLIC STORAGE they have raised my monthly rent from $161.86 to $207.96 an increase of $46.10 or 28.48% At first assumed it was a billing error, I was paid up to the end of the month with zero arrears owed zero later payments as a matter of fact early payments. When I called to question the increase a rude representative informed me they can increase the rent at anytime so next month another increase. This ROBBERY

Hello I have a unit rented at your tropicana location in las vegas nevada about 2weeks ago i tried to enter my unit at 6 am i was not informed that i can not enter untill 9:30 am because it office hours now only i fell this is a beach of contract i rented this so i could go when its cool 6 am now its summer and by 9:30 its already hot also i was there yesterday at 5:35 pm entered the gate code its said accessed granted but

the gate would open i went inside the office lady no wont let me enter because its to close to closing , i said but i am here before closing time this so i ask could please get by medical stuff out of my unit 1 suitcase will take only 2 min i was not allowed to drive had walk and carry it out to outside parking lot i have serious medical problems cant do could please…

At the beginning of June 2019 aI stopped at my Unit to retrive some articles and noticed that the facility was hot. This was a short stop but I went into the office and told the 2 clerks behind the desk that the 4th floor was hot.

I have antiques in my ubit thus I need the climate controlled. Which is what I am paying for. Then this evening 6/14/19 around 6 pm we entered the facility and again it was hot. This is unacceptable. It is the responsibility of Public Storage to keep this location environment controlled. Please correct this immediately.

Manager name is Drika 6784608537. I was told 2 weeks ago this matter would be checked not by manger but someone under her said the eould inform management. By the eay the office was nice and cool in early June when I asked about the temperature.…