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Publix

2.0
86 complaints

Address

Lakeland, FL 33811, Lakeland, FL, 33811

Customers report widespread issues with rude and unhelpful staff, particularly at checkout and customer service. Pharmacy errors and prescription handling problems are a serious recurring concern. Many locations struggle with poor inventory management, resulting in frequent out-of-stock items and low-quality produce.

Common Issues

35% (10)
rudedisrespectfulimpatient
25% (7)
pharmacyprescriptionmedication
20% (6)
out of stockpoorly stockedmissing items
15% (4)
wrong pricebad producequality
10% (3)
managerpolicy10 items or less

Complaints

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ronnie g. mikell

Dec 8, 2018
0

I shop at the Publix in the Plantation Grove Center in Ocoee, FL on Maguire Road. The store is poorly stocked and always seems to be out of what I'm looking for.

Also, I have tried to special order some cookies that I have bought in other Publix stores but I have yet to get these special order cookies after four tries. I give the information at the customer service counter, they take down my name and phone number and tell me that the cookies should be available in a couple of weeks.

I have never seen so many empty spaces on the shelves. I think this store is poorly managed and is far below what Publix customers expect. By the way, the cookies I have requested are the Voortman Iced Alomonette cookies.

The store stocks the sugar free almonette cookies but not the ones with sugar. The…

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nelson pupello

Nov 24, 2018
0

we purchased a publix store brand turkey for thanksgiving (2018) that contained only neck and half a gizzard,i had to go to nearby winn dixie on thanks day and buy a package of chicken hearts and gizzards to cook pot of annual home made gravy,VERY cheap by publix. please confirm email.

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GAYLE BROWNING

Nov 12, 2018
0

Publix Pharmacy -- 2625 Simpson Rd. 10,2018 store 1502 Manager : Ez Delvalle Pharmacy Assistant: Camilo Rozo I phoned in the refill for Integra Plus medicine. I asked if it was available the answer was yes. So I go to pick it up and they give me a generic.

I did not ask for generic. I never knew there was one no other pharmacy tried to push a substitute. The manager and I checked the ingredients on the 2 meds. They were not the same. I told them I specifically told you the med I needed .

I do not have anymore counting on them to fulfill my request. This medicine is needed for me to be able to function . Without it I have a shortage of oxygen and my organs can shut down and I die.

This is serious to me it is my life. The manager was ok. He seemed…

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Samuel Platt

Nov 11, 2018
0

On Sunday 11/11/2018 I arrived at the Publix Supermarket at 5032 Capital Cir SW Ste 1Tallahassee Florida, around 7:45 am to purchase some items. Further, after picking-up a few items within the store, I walked toward one of the check-out counters to purchase them.

Approaching the check-out counter, I saw only one young man (cashier) leaning on a display rack near the rear of a check-out line.

However, as I approached the young man leaning on the display rack, he did not immediately greet me and just stood there looking at me as I did him.

Finally, after about 5-10 seconds went by, the young man then asked me was I ready to check-out. "; he again asked me, " are you ready to check-out". In response, I said to him, "I'm a customer and you really need to act and move like I'm welcomed…

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Concern Customer

Nov 5, 2018
0

I think it is a shame Publix at Oglethorpe Crossing 3435 Ashford Dunwoody Road, Brookhaven GA 30319, had gone down. I am so tired of going to this store and most of the produce items are bad or going bad.

Many times I have left this store to go to Kroger's or drive to the next closet Publix to get items I need to make dinner (times wasted). Please fix this store!

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Charles D. Myers

Oct 15, 2018
0

What exactly is the policy regarding the ten items or less lane??? A person will have more than the ten items(most of the time well over 10 items),and when it is brought to their attention they either ignore you or will have something not very nice to say to you.

It's very frustrating those of us who use the express lanes correctly and cannot get any cooperation from Publix management! This has to change!!!

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FRANK ROELANT

Oct 3, 2018
0

JUST TO LET YOU KNOW CYNTHIA SLAPAK IS ONE OF THE RUDEST AND UNKIND PEOPLE WORKING FOR YOUR COMPANY

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Benjamin Israel

Sep 21, 2018
0

This store is normally very good about correcting mistakes but when i informed store manager about the unclean condition of tables in eating area no one came to rectify the situation in a timely manner. i am still waiting for assistance. I love your stores all over metro Atlanta.

Thank You, Minister Israel

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melody moore

Jul 11, 2018
0

your water is not good bottle will not stand up

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Glenn Warner

Mar 27, 2018
0

Pharmacist Troy is everything but customer friendly with me. Short and argumentative , difficult to communicate with. Does not effectively answer questions. This is the third problem that I have had with him. Original was a couple of years ago when I came to get an insulin script filled that was not available at another Publix.

Second was when Humana requested a drug survey to be performed by a Pharmacist. I did not get an appointment. Patient was my wife. Had to bring her in in a wheel chair. He arrogantly informed us that we did not have an appointment.

I said yes, sorry but I brought her in when it was convenient . He refused. We left. this afternoon he and I got into a discussion about new and former meds prescribed for wife. He very short with his comments and I left .

I may have…

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Valerie MacKay

Feb 13, 2018
0

On Feb. , Franklin, TN. The man behind the counter did not want to wait on me for whatever reason. When he finally came to the register he was playing with himself. I tried to ignore his actions but he was not interested in helping me get the allergy medicine I was requesting.

I requested that he order if for me as that is what is normally done and call when it comes in. He pretended to write my name and number down. Needless to say, I never heard back. So on Feb.

12th, I went back in to the pharmacy and the same man himmed and hawed but eventually waited on me. As he approached the register again, he started playing with himself again. Gross. As I suspected, he did not order my medicine and he quickly walked away.

The pharmacist saw this and came to see what she could help me with. I…

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Emily Brown

Jan 11, 2018
0

On January 09 2018 on my way home I stop at river bridge shopping center Publix located at 6790 Forest Hill Blvd. Standing in line at customer service counter waiting to get fair tickets, no greeting no acknowledgment, manager(Joyette) was there looking very unhappy no smile instead she look at her watch every second. I been shopping at Publix for over 30 years and I'm very unhappy (associates are more friendlier), Publix is a great place to shop. Manager should be setting an example for her team.

Thank you Emily

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Audrina

Dec 21, 2017
0

Leesburg, FL Palm Plaza store issue. No employee (bagger) should EVER be made to take a cart away from the customers without asking. I keep my purse fastened in the the seat and do NOT appreciate someone putting their hands on the handle at anytime ever!!

I know management forces this aggressive behavior!

Also, the nasty dirty looks I have seen female management giving employees is disrespectful! Do you think no one can see your face as you stare down employees?? For a business that claims friendly, courteous, superior service we can see that same service isn't passed to employees by management. Respect gets respect.

I thought Publix wanted to be known for how great they are to BOTH their customers & employees! This is yet to be seen. I will continue shopping there, but will stop and…

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Alex McCormick

Oct 11, 2016
0

I have recently bought a gatorade from Publix, and there was clumps of something in it. I wouldn't like to say it was mold because that would be gross. But anyway if you can I would love it if I can get a refund or something.

Should I call Publix customer support directly or write a letter voicing my concern to Gatorade HQ?

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timothy Hill

Sep 17, 2016
0

I am writing in regard about an employee of Publix, he works at Publix 1700 34th st. N Saint Petersburg, Florida. He has been harassing a friend of my wife and I for the past 9 months, I am writing this because our friend can't.

Her name is Flora Jean Jones, she left Del and has moved to Pa. since last Nov. he has been harassing her, text messages constantly and phone calls, a lot of it is being done on Publix. The authorities will not do anything because is in another state and we have tried blocking him but somehow he gets thru, this has went on long enough and I am demanding something.

I expect that this type of behavior is not tolerated. I do have many text msg. from him that we have saved, I trust you will do the right thing and dismiss him.

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JIm Huston

Jul 17, 2016
0

I'm switching to Publix, this is not a complaint about them. It's about Walmart. For the last two week the Walmart store in Merritt Island Florida has been having an air conditioning problem. I was there today and it was very humid and hot.

So uncomfortable that I will gladly pay higher prices to shop at Publix where I can shop without sweating. When It fixed E-mail me and then and only then will I return as a customers.

Also I am warning my friends on facebook about the problem, just letting them know it you go to Walmart your going to sweat.

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Heather holthofer

Jul 22, 2015
0

I had my doctor call in a prescription to my local Publix where expected to pick it up later that day. When I arrive at the store the pharmacist told me that they had never received a call or email from my doctor.

This has happened before so I assumed It was my doctors office that had messed it up. I call an confirm with my doctor that they had both called and emailed my prescription request over. I return to the store to try yet again to pick up my prescription only this time I waited thirty minutes in line, on the phone and talking to the pharmacist when he finally told me I would not be able get my medication till the next morning.

Thank god my condition isn't life threatening without my meds or else I could've been seriously ill by not receiving my meds. I will never use Publix again…

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Dr. Carol E. Culpepper

May 30, 2015
0

I am very frustrated with your Publix store in North Port Florida. For months I have found the store to lack organization and basic items that I wish to purchase. Yet more madding is the fact that the 20 items or less checkout lanes are forever serving customers with enough items to feed a family of twelve or more.

Cashiers, I am told, cannot say anything to shoppers about the fact that they should not be in this lane. Those of us with few items have to wait a long period of time to complete a purchase. I have shopped at other stores in nearby cities and none of these problems exist.

If the store does not become better organized, follow posted procedures, and relate to customers needs, I along with several other neighbors are going to take all of our business across the street.

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