Quality Inn

I checked out on Jan. 31 2025. There telling me I didn't check out until Feb. 11. 2025. I called corporate. No help. This is bad business

m. when the maid was cleaning the rooms, however ours never got cleaned

Hello,

My name is Todd Mouck and I would like to report a case of Fraud. I was charged and paid for the same room twice.

I live in Brockville and wanted to stay at a hotel in Kingston with an indoor pool for my birthday Feb 18th and 19th. My Brother and his girlfriend came from SmithsFalls and got their own room to join me. I googled the number for Expedia and called them and booked a room at the Quality Inn and Conference center Kingston Central on 33 Benson street in Kingston on February 13 at around 10:40 am. They took my information, card number, address. When they realized I lived in Canada, after giving my address, they said my bill would show up as $165 USD but converted to CAD would be $240 I thought they said. Also, they would send me an email in a couple mins to authorize my…

I work for the company and they are awful. They keep telling me to quit I am pregnant and they were screaming at me in front of guests to the point where the guest got involved and told them to stop because they didn’t need to talk to me the way that they were talking all because I was super sick for two days and

didn’t come in, and then the third day they said that somebody had covered my shift and I didn’t even request to be off it’s not my fault they’re short staffed, and the manager which is the son can’t handle the shifts and they refused to hire more people poor management very rude and disrespectful people not only to their employees, but to their guests and

it is very embarrassing to be screamed at in front of multiple guests this is probably the dirtiest hotel I have ever been…

Manager at Quality inn and Suites in Greenfield Wisconsin. He scams people staying there. He's charging more then he should so he gets money to pay his personal bills. He's done it to someone that's staying there and I don't tolerate scammers.

That guy shouldn't even be working there. I'll never will stay at a Quality Inn I'll find another hotel. He's a scammer.

Quality Inn Columbus, Ohio Reservation # 669067998 a non refundable policy. A 3 night stay. The hotel stated to me that I would be charged one night and refunded the other two nights. This reservation was booked Priceline. Priceline stated they tried their best to obtain a two night refunded by the general manager refused. I spoke to the hotel 4 days before date of booking and stated they charge me for the first night and would refund me the remaining two night. Since I did not show.

Now on the dates of the reservation the General charge the mind and refused any refund. I am very unhappy with policy. I am a VIP Gold member with Priceline and this is unfair regardless of the Non refund policy.

Gross! Filthy carpets Nasty bathroom Broken bed mismatched beds Broken TV No wash cloths or hand towels No iron or ironingboard Broken elevator I felt like we were put in the worst room in the hotel because we are Black

I need someone from corporate to contact me ASAP. I have been staying at quality inn since October 2, 2023 and recently was informed I owe money. The lady was very rude and would not listen or acknowledge my proof of payments.

I can explain the situation when contacted. I was paid up till the 17th of this month and now told I'm not and that I owe money. I need to get this problem resolved so I can pay for my next month here.

I'm more then willing to pay my payments but I first need this issue resolved. Bonni Bousman 563 212 1334

Absolutely disgusting room’s here in Dunn NC. Now I understand they are under construction, however you people need to close this place down until the construction is completed. Our room was dirty, ceiling falling in, drapes falling off the windows ,carpets stained as well as the furniture, room smelled the lights didn’t work and there were no bath towels.

This place is unsanitary and unsafe !

105 trade street clinton sc. Ask front desk about dog policy said none later was to ouck it up and some not mine to be kind had two room with Roaches then a water leak he then put a commercial blower in the room for 3 days ot was very loud more worried about mold instead of our comfort wife has dementia 2 brain surgery he called 4 times harassment me and

my about dog dropping but did make or go after other people with dogs scared and made her cry sat price for room after he charged us over 425 dollars for dogs I would not had stay very wrong he was thoughtless rude,mean for no reason

Every night workers that have long term room rentals would talk loudly on their phones and drink beer outside my window so I couldn't get sleep. I asked nicely for them to relocate but they ignored me and continued their behavior. I would like a comp stay

I am here in Mattoon since 8/21/23 from Maryland, working for the local fiber company (Consolidated) . I checked into Quality Inn Mattoon . I was getting over. I knew I was going to stay in Mattoon for a while so I spoke to Mattoon Quality inn manager James .

23 a night but I kept seeing $128, $109, 106. At one time there was $910 charge to my account . I was getting over charged daily so I approached James to talk to him about it but he acted like he was too busy to talk to me and told me we will talk about it later.

The second time it happened, I approached James again, he told me his son (The assistant Manager) will fix it . The next day I was charged twice for $69 plus so I walked out my room to go find someone…

Sub-standard room quality. Hairs on shower walls, toilet stained, carpet filthy and the overall room smell was like dirt. The shower would not drain, and there was debris in the closet and over by the curtains. , could not reach it to remove it.

(That should be reported to the Fire Department ) Was staying at the Columbia Quality Inn at 801 N Keene St. We seriously considered requesting a refund and finding another hotel but we were booked for 5 nights, and since it was a Univ of Missouri football weekend, it was not possible.

So basically stayed out of the hotel & room as much as possible. Personally I have never been so disappointed with a hotel more than this one, & will never again stay at a Quality Inn regardless if it fits the budget or not.

The name of the hotel should read…

Front Desk has answered and hung up in my face three times Refusing to return my cash deposit,And my missing belongings….Was accused of smoking in room,But I was at work and only popcorn in the microwave by accident,but no damage to hotel property

Dear whomever it might concern ,

I am writing to express my utmost disappointment with the quality of our recent stay at Quality Inn and Suites. Our experience was far from satisfactory, as we encountered a multitude of issues that greatly affected our comfort and overall impression of your establishment.

Upon arriving at our assigned room, we were appalled by the level of cleanliness. The room was very dirty, with visible dust and debris on various surfaces. Furthermore, we noticed that the ventilators in the bathroom were completely absent, leading to poor air circulation and an unpleasant odor.

To make matters worse, the bedsheets had been laid on the wrong side, with the dirty undersides facing upwards. This gross oversight is simply unacceptable and reflects a lack of attention to…

We stayed at the Quality Inn East Syracuse New York on August 17, 2023 and had a terrible experience. All our issues were discussed with the front desk clerk the next morning and she said she would pass along the information to the manager who was know where to be found.

We were initially placed in a room on the main floor. There were no waste baskets so that was remedied and the TV had no remote. Guy came back with remote but TV wouldn't work. There was no internet and phone did not work.

They moved us to another room on the second floor. Same deal, no internet or phone. Coffee maker but no cups to make coffee. The floor in the bathroom was filthy. We went to get take out food as it was getting late only to find no microwave in the room to warm up our food.

There was a microwave in the…

This is the worst place I’ve ever stayed at in my life only w only by I suggest you go here is you have no places to go. It has mildew bugs and sheets with blood. Every time I ask for the manager they said there is no manager they got people sleeping in the hallway they get housekeeping went hot pants and night caps is so much I could say I don’t have the pictures near my daughters phone but we got pictures honey.

Anytime you go to three different rooms and they all have mildew that’s horrible. Can you ask for your money back? It takes four days for the get back on your car so you can’t go to another hotel this is against health rules they have mildew then you send somebody to another room and

it’s dirty but it’s on your books that is clean, then you say there are no more rooms but they…

I reserved room through Choice Hotels app. When arrived at hotel at 6051 North Thesta Fresno, CA I was told the hotel does not book rooms for Residents who live within 30 miles of hotel. Person said was canceling my booking.

I asked for written proof of policy and statement my booking was canceled. Letter received states I c as canceled booking which is a lie. I called Customer Service and was hung up on. I am disabled and my heart works at 14% and this was uncalled for.

I'm staying at Quality Inn and Suites, Kansas City, MO. Roland Ave. My complaints include the pool was not open at all, no ice bucket in my room, ice machine not working, and homeless people sleeping in the lobby hallway.

I had to go buy my own ice at the store. I would like a refund. Thank uou

I recently had a friend visit from out of town and she ended up staying at our Quality Inn. I visited her early morning and the housekeepers were checking and cleaning rooms. As I was walking to her room I walked past a room that had the door cracked.

The housekeeper clearly didn't know she was within eyeline because she was in the bathroom with a dope pipe! I couldn't believe my eyes. There was no one at the front desk when I left so I couldn't speak to anyone personally but I'm going to call this afternoon.

The rooms were also absolutely filthy.

stayed at the quality inn in downtown greeley colorado for a dog show. it was the nastiest , grossest hotel ever!!! our room smelled like urine and mold. there was dog poop in the halls. there was dog diarrhea in the side entrance and all the way down the hall.

crack heads hanging around asking for cigarettes and cash. crackhead came in early in the morning on august 20 and screamed at the agent demanding a free room. agent politely told him no repeatedly and crack head went outside and passed out on the sidewalk.

ambulance came took him away. the place reeks of dog poop and and is overall a dirty, filthy, unpleasant experience. when i talked to other guests they said the same thing and that the pictures, descriptions where grossly misleading and could not wait to get out of there.

also…

The lady then put us in another room and there was worse smell musty and carpets was wet feeling . I did complain and tried to get my money back for the next night they would not do anything .

They lied the front desk and manager. I had called to speak to manager and they said would call me back they never did Then lied about me saying i didn't have problems . I believe i should get my money refunded back for this 2nd night i left at day time .

I stayed at Quality Inn in Merrimack New Hampshire a few nights ago and first noticed an extra hundred dollars had been debited from my account. It was not just the hundred dollar hold that is placed when staying, it was the hundred dollar fee added to the cost of the room as well as a hundred dollar hold.

When I called to question this charge I was told that I was reading the transaction wrong and that it would settle that night It did not So again I called and was told that it had in fact been double charged by mistake and I should get the money back that night.

Again I did not get the money back and called yet again. This time I was told that my money was being kept because I stole a pillow. At thus point I was very upset and called a manager who again called me a thief. I told them to…

My cousin booked a room at the quality inn on thirlane Rd in Roanoke VA. For my parents who had to have a sewer pipe replaced at there house. She forgot to ask for a 1st floor for my father because he has 10 strokes his hip replaced and a spider bite on his foot that is killing the muscle slowly.

However they did want to be a problem about being on the 2nd floor but the next morning I went down to get my dad some coffee n breakfast and they wouldn't let me take it up to him. Which I understand rules are rules but you can order pizza or doordash and get any food you want delivered to your room but I couldn't take breakfast up to my father who has trouble getting up and

down the steps that's just not right and not to mention the guy working in the breakfast room just talking mad junk about…

From bugs bitting my wife all nite. Leg was itching and red ( wore long pants to sleep in) reported it at 8:30 ( went to report at 7:05 AM. Suppose to open at 7:00am. Door locked and no lights.

Reported the bugs and ask the room be cleaned and sprayed. I was informed state law does not allow to spray for bugs ( they were flying around the room). I was told she would have someone come and clean and vacuum.

We came back at 3pm. No one had been there. Came back at 5pm. No one had been there. Ask the cleaning lady 2 doors down when I could expect my room to be cleaned. She told me yo ask the cleaning lady on the 2nd floor.

That person said I was not on the list I had to go to the office. I went to the office a couple showed up to check in at 5pm to be told there room was not ready come back…

We arrived and checked out the same day. The front desk guy told us it was $176 for the night. We gave him $190 cash and he gave us $13 and change back. When I received my receipt for the stay, it was a different amount listed. There is about a $50 discrepancy. I've left a message for the manager and I called today for the manager. It's been a week and even today, still unable to talk to the manager. I could not even receive a direct number for the manager. The information was not inputted into the computer correctly, therefor I didn't receive my points for my stay either. The computer had crashed and I know he was having trouble. If you watch the interaction of the payment, you will see what we handed him and what he handed back.

I would like my change that is due.

Thanks.

I was overcharged at the quality Inn airport in Schiller Park, Illinois on July 8. We did a park and fly, brought our vehicle to the hotel on June 27, got our sticker for the car, and flew out that night to Alaska.

We came back on July 8, stayed overnight one night only and I got a billing statement for two nights. Cannot seem to get this resolved by calling the hotel. Please try and fix this for me. Rosann Saharsky 920-660-5757

I booked a room for Mt, Pleasant Texas staying June 20 2023- June 22 2023 for 2 adults and 1 pet dog. I was quoted the price for the room and was told there was a $20 one time pet fee that covered the total stay for the dog.

The reasonable pet fee is the one factor that moved me to book with Quality Inn, others were much higher. On my first call I had forgotten to mention that my wife is in a wheelchair and we needed either a property with an elevator or ground level.

I was assured that Mt Pleasant was a 3 story and had an elevator or we could get a ground level, but rooms were assigned upon arrival when i called the second time. We live 3hrs away and when we arrived I could not easily locate the Inn due to it being dark- I used the GPS but still could not find the hotel. #1.

The sign…

12 comments Jul 31, 2023 Stephanie E 81 I only wrote 2 of those comments and however u hacked into my account and wrote those others one just shows immaturity on your part. And helps proves my point of your costumer services skills!

Reply 0 0 Jul 31, 2023 Tashima Fkj @Stephanie E 81 Your lying and saying I work for the company shows that you are immature.

Also your terrible English proves that you are not a nurse. The Ip address matches. You also misspelled customer. Then again you can always lie and say that this post was hacked. You are immature. Your parents need to use the belt on your lying face.

Reply 0 0 Jul 31, 2023 Stephanie E 81. Sadly I face criminal charges thanks to the hotel. I took my anger out on my granny. She is pressing assault charges. Reply 0 0 Jul 31, 2023 Stephanie E…

Got told I am no allowed to stay at quality inn in keokuk iowa because I trashed a room.. I have never not once gotten a room anywhere ever in my name. So I wonder who they let use my name but copied thier ID not mine and now are blaming me.

If they need all this extra info and shit don't you think they'd make sure everything matches and adds up!? If the name your putting a room in don't match the name on the ID you copy, you probably shouldn't rent out to the person.

But thanx ya ignorant f*cks!

I stayed at the Quality Inn in Houghton Lake Michigan. It was the worse place ever and I've stayed at many Quality inns they put us in a room with a TV that was not hooked up they said it was supposed to be set up 3 days ago, it had coffee pot but

the cups didn't fit under the pot, and I completed in the morning the desk person said there shouldn't even be a pot in there and to come in the front of by the desk to get coffee so I'm supposed to get dressed come get coffee and go back to my room have my coffee then take my shower and leave.

Why even have a pot then.

Also there breakfast was a hard boiled eggs and cold cereal there supplies were supposed to come in 3 days ago I guess everything is delayed 3 days. There was no security lock on the door. I paid way to much for this crappie…

Bed was horrible! You could tell by just looking. It had a huge dip in the middle all the way across. Could feel bed springs. Breakfast area was dirty. They had cereal but no milk. Bread for toast but no jelly or jam.

No cream cheese for bagels. Coffee wasn't even worth drinking. Lots of undesirable people hanging around.

I want to let you know that I’ve heard some not so nice things about your manager you have. She is nice one minute to staff and then gets irritated. I was visiting a friend two day in a row and she was talking to one of the workers and she was not nice at all.

I Think she is bipolar that is the only way I can put it. Thanks again Kayla

the manager at the Jefferson City Quality Inn called me and was beyond disrespectful. told me my card had been declined and he needed money. i told him the charge was pending on my account. he proceeded to tell me i was lying and when they ran my card another 7 times it was denied.

he accused me of trying to get a free room and laughed at me and told me i had no money that is why my card was declined. This manager even threaten to call the cops on me. i am in disbelief that a manager would talk to their guests in this manner and will never return to a quality inn.

turns out they were trying to charge an old card on my expedia account but to be talked to the way i was is incredibly disrespectful.

I was accused of stealing a duvet and charged 50.00 dollars. I did not steal anything. I would like a refund.

We were without power for 40 hours at the time that we checked out and there was no compensation offered. We were told either we could check out or there was nothing they can do both previous nights when we asked.

The other hotels in the area were also without power and the ones closer to where we were working a large convention were either sold out or $500 a night which was way out of our budget. When we finally checked out I told the guy at the counter that we needed compensation he said to call the hotel around 10am and speak to the manager.

I had to inform him that without power they had no phones. I told him 50% off would be the minimal accepted and he agreed but I honestly think it should be free. I paid to have breakfast, television, hot water, and most of all air conditioning in…

We were charged extra for a jetted tub that didn't work, was dirty and the jets were blowing out dirty water and what appeared to be clumps of hair. The toilet was dirty and the base of the toilet had urine all over it.

The carpet was sticky; the dresser draws had not been cleaned out. The window curtains had stains on them.

Riverbend Hospital Springfield Oregon reserved a room for my husband and I at the Quality Inn here for 3 Days stay my husband who has been in the ICU for a week was confused and unable to find my room and did not have his room key the manager here proceeded to tell him he had to leave screamed at him calling him names called him a free and

made him leave without ever getting a hold of me to see if he belonged here even when he showed her his ID and told her my name he had to wander around aimlessly and confused because he has medical issues right now and I had to go and find him myself and when I then called the manager of the Quality Inn she proceeded to yell at me on the phone and

accuse me of having my husband be on a bunch of drugs that he was high or drunk neither of which are true…

We stayed at the Quality Inn in Worcester Ma, which is being used to house immigrants or new arrivals, worst hotel ever so dirty, we had ONE towel, breakfast was either a muffin or toast or a bagel????? Had better at any other Quality Inn we stayed in and there was quite a few.

on July 8, 2023 at 4am woke up to water dripping in bathroom ceiling down light fixture, water coming out of vent in ceiling and the water coming out of ceiling in hall of our room, Called front desk and they offered another room but by time we loaded everything and moved would not be able to get to sleep and then time to leave so we said no we just want compensated and to leave.

Front desk said she could not do that and could not call her manager until after 6am. Did not send anyone down to room to see the mess!!!! Called manager on Saturday am and she said she would give discount but could not until Monday.

She is only giving 20%. Feel this unacceptable considering all of it and the front desk attitude. I took pictures it was a mess and am just thankful we did not slip and fall in…

On the day of My experience is absolutely horrible the Quality inn in Clinton Tennessee 07/08/2023 I was awaken from a bite and jump out of the bed to find a bed bug as I looked for what it was I noticed mold all around the bed liner so I checked my grandma bed which grandma is on a breathing machine and has server asthma I called front desk and was told that those bugs are roaches not bed bugs disbelief we were in shock at that moment I say to the woman who came to room she had no comment about mold all over I demand a refund she refused to answer and

walked out room we packed our belongings checked out early am and was forced to sleep in car with the temperature above 80° and no ros available to check in until after 2pm I had to find a power outlet so I could give my grandma oxygen to…

We stayed at quality inn in salt lake city Utah west airport.

First when we called we were told there was a pool When we arrived pool was not up and running was filthy and half covered. Ice machine broke- room was filthy- another quest came in our room with their key card.

Guy at desk did not have answers for anything! He did tell us NO REFUNDS!!

0 stars I was given a room that smelled like a wet basement and the bed was urine soaked I was given a refund and treated rudely apparently because I was upset. Jay Patel wouldn't allow me to stay in the room to find another hotel and I m from Milwaukee,Wi so I had to take all my bags and sit outside at McDonald's while I Looked for a hotel an get an Uber. I don't think that was very professional considering I was given the nasty room.

00 deposit to be returned. The attendant who was operating on Thursday July 6th. 00 deposit. After he inspected the room, he made claim that he smelled smoke and found ashes. I assure you that WE DID NOT smoke in your non-smoking room.

The deposit was cash and I I think keeping my deposit was a ploy to put it in his pocket. I'm an honest, hardworking individual and would never treat anyone like the attendant did me.

Breakfast server gave me the finger for asking her to get me a large plate, Danielle, desk mgr. Offered me no help

Literally the most disgustingly disturbing place I’ve ever been, live insects, blood, feces, tampons, condoms, mold, no smoke alarm which is a code violation that could have the entire place shut down, this place is so unsanitary and unsafe for everyone’s health.

Stayed in a Quality Inn in Hardeeville South Carolina It was a disgrace Pieces of the ceiling were falling on my bed The faucet in the shower was not attached The smoke detector was not attached THIS IS DANGEROUS What will corporate do about this I do have pictures but don’t know how to send them

First off quality inn in morgantown,wv needs a Head housekeeper that actually knows what they are doing and how to manage their employees. Very unprofessional and rude.Hires two kids and let's them do whatever they want.they walk the halls constantly ,their cleaning sucks ,very rude and they also sit in the lobby on the clock..All the other employees are working their ass off.Then Shannon front desk girl looks like a smurf and is very rude and nasty to quest and employees.This place needs a change before they run it in the ground.

I was a guest at Quality Inn I-35 San Antonio, TX in room #203 at your property on June 16 until June 18. I cannot express to you how unsatisfied I am regarding my stay at the hotel.

First, I instantly noticed that the toilet seat in the hotel room was broken. I told the housekeeper, who was outside my hotel door door, that it was broken. She didn’t speak English so I showed her the broken seat and asked for it to be fixed. I walked down to the front desk and told the gentleman who was working that I would like for the toilet seat to be fixed since I was staying two days. The gentleman working the front desk did not offer to fix it or move my room when I informed him of the broken seat.

I also noticed there were not any washcloths provided in the bathroom. As I was discussing the broken…

On 6/19/23 We arrived at our reserved motel room to find tlhe beds had been sleptt in them remade but had hair in the bed. The TV was broken and would not come on. The phone did not work nor did the keycatd door locks.

There only responce was notify corporate of your complaints. I would like a full refund.