Quality Inn

We arrived on Sept. 2, 2016, at around 1:30 PM, we were informed by a snippy desk clerk, that she had nothing ready, and we'd have to wait at the Buzz inn Steakhouse, till they were ready, then they would call us. We informed the desk clerk, that we had a wedding at 4 PM in Mount Vernon, which we had to be at, and my wife due to Fibromyalgia, required a handicap room, downstairs, since there was no elevator. The desk clerk got all huffy, and said she was doing the best she could, with what was available, then we reminded her, that my wife made the reservations 2 months in advance.

We got our room, at approximately 2:30 PM, and we moved our thing in. When we left at 3 PM for Mount Vernon, I made 100% sure, the door closed behind us, figuring since it was an electronic card lock, it would…

00 a night. Was told 12 hours later that it was passed check out. Management refuses to refund money but this is not going away. 00 of my money were extremely unprofessional. The manager today told me she was refunding the money and when I asked her name cooperate number and the night auditor full name I was told to figure it out myself.

The plumbing backed up and exploded through the sink in our room. The smell was overwhelming and nothing was done by Quality Inn management to compensate us for our inconvenience. I have pictures and video to prove it.

My daughter made reservations at the Quality Inn in S Stockton for 8/26/2016, she is in the process of moving and traveling alone. When she got to New Hill, CA her car broke down and she was unable to make it to the Quality inn that she had made a reservation at.

She phoned customer service and called to tell them she would not be able to make it as she was stuck until her car could be repaired. She was told that they would not refund her money not even half of it.

I think this type of attitude sucks, they should have at least offered to refund half if not all of her money. She is on a very limited budget. What would the CEO of the company do if some one were in an accident and couldn't make there reservation.

My next step is to file a complaint with the BBB.

We stayed at the Quality Inn in Meadville, Pa July 30, 31 and Aug 1 we have a problem with the bill on our credit card and can not get the office to send us a copy of our bill, we had one but have misplaced it and need another not a big request I don't believe but no one seems to want to send us one. Our stay was very nice and hate to think I can't stay there again when we visit Meadville.

Manager was very rude and disrespectful toward me. I was asking a question about my checking account being charged when I paid cash for the room. She called me names and said I didn't know how to use a debit card.

This manager disrespected me as a customer in front of customers and the staff she suppose to run Quality Inn. The hotel was located at 6802 Commonwealth Ave. Jacksonville, FL 32254.

Made reservations a week ago at Danville Quality Inn. Made it for 5 people 2queen beds and cot When I checked in they wasted no time running card. I said I was to have cot and was told they did not know if they had one.

They finally brought one and I thought room should have been set up. We had no idea where we were going to put it Someone was going to have to climb over someone in order to go to bathroom. They just rolled it in and put in front of door it was up to find space.

If the room was not large enough they should have not booked it. Will never go there again. The Quality Inn customer service sign says satisfaction guaranteed and I am not satisfied. We also did not have enough towels.

I selected this hotel, because my wife and I had stayed here about 4 months before. The room at that time was clean and the proximity of the bar and restaurant at the hotel made it very convenient for us. Now here is my complaint...

My Family reserved a room in Richmond Hill on July 15th on our way to Myrtle Beach. We dropped our bags in the room around 6 PM or so and proceeded to downtown Savannah for some dinner, drinks and a Ghostly Tour of the city. Upon returning to the room alter that night I discovered that the bath tub was cracking and it looked like a 4 year old tried to patch it up. I also noticed that the bathroom was not cleaned very well. It seemed like someone just ran a cloth over it and left the floor dirty.

I headed to the front desk to report the mess when I found trash…

Our room was very stinky, wet dog smell. Door jam was shattered,unsafe, toilet holder was broken. This was the worst room ever. The other 2 rooms available were worse. We were so tired from traveling that we stayed. We will never stay at one of your Inns again.

79 for a terrible experience. Never again. This was the second Quality Inn that was stinky.

The "support email address" you have listed does not work for the Quality Inn. I am trying to contact corporate and it's not working!

Clarification of earlier post. Aug. 1-2 I stayed at Quality Inn and Suites in Seattle Center. At 2pm a fight started in an adjacent room between a man & 2 women. I called the desk, the man at the desk came up, lightly tapped on their door & immediately turned & walked away.

Fight continued off and on until 6 am including bodies and furniture hitting the wall. I checked out as soon as possible. I have not been able to find an email address for customer service at the local or corporate level.

Worst stay at a motel that I have ever had. Someone should call Quality Inn corporate and complain to the CEO for their staff and quality standards. I have attache a photo below to support my complaint.

Checked in to the Orland Park, IL Quality Inn on 13 Jun. On 17 Jun I notified the Hotel staff of the following items that had been stolen--$60 Nike sunglasses; $140 in cosmetics; $60 women's sun hat. Was told to tell receptionist which I did at 0230 18 Jun.

Tried three times today to contact the general manager--no call back.

Coming back from vacation needed a hotel always stay at quality inn in North Carolina. On may14, 2016 we came to a quality inn in Huntersville, NC, 16825 caldwell creek drive. There were three couples all together...we booked 3 rooms...went out to eat and came back to find out that there was no hot water and then told that the elevator would not work..the receptionist at the front desk just laughed about it. This was not a laughing matter...we cancelled out our rooms. We went on into Mooresville, NC. We got 3 rooms there. When enter our room, it had not been cleaned...food all on the bed, nasty towels in the bathroom and cups sitting with coffee in them.

I went back down stairs and told the receptionist there..that the room was dirty. My sister and her husband went into their room and it…

Arrival 6-12-2016, Stopped early so could watch end of golf tournament and Legend of Lies TV program. Two Things. Was quoted $119 and when I questioned whether there was a better rate for AARP the receptionist said "only 3%". 10.

However, the big issue was the TV. Nothing was said whatsoever about no TV. After I was settled in the room, which was just fine, I went to turn on the TV and there were only 2 channels that worked.

When I called the front desk I was told there was a problem but they were working on it and it would be fixed shortly. They gave me two other channels they said worked but they did not! It never worked for the entire evening nor did it work in the morning.…

Booked on line, got there had a smoking room, stunk really bad but checked the beds and there were spiders and pubic hairs. Went to front desk requested new room non-smoking. Got there and there were roaches under the covers.

Went back to front desk and asked for my money back. They refused to give me my money. 94) paid cash. I was there for only about 10 minutes. The Manager would not talk to me over the phone as he was not on location. He fused.

I want my money back and will be reporting them to the board of health and BBB.

I arrived Thursday the 26th of May. Checked my bags to insure everything was there. Went out Friday to run some errands,and sight see. When I checked my bags Saturday the 28th may, someone had went into my bags ,and stole my house and car keys.

I report to the management, and they said they would look in to it. I had paid for the first night I stay there,and the following morning paid for 4more days. By my count that would be the 27, 28, 29, 30, with my checkout being Tuesday the 31st.

I was abruptly ask to pay for more days or checkout the morning of the 30th. Nothing had been done about the theft, or advised to what step were to be taken. I thought the needs and security of the guest and their belongings were to be priority one.

But in my case it can be seen that it wasn't. The hotel…

Stayed at the above Quality Inn in Kingston NY on May 14. Checked in at 8 pm AFTER FISHING ALL DAY ON Hudson River. Went to shower and only a dribble of cold water came - no hot water at all.

Shower would not work at all. Ran water in bathroom sink - no hot water there either. Went to bed as I had to be up at 4 am and assumed issue would be corrected - but not so. Again - no shower or hot water.

Complained to front desk - no satisfaction there . Said not authorized to refund stay or do anything. Checked out and was forced to pay $150 for a terrible experience - I could have got hot water in a homeless shelter.

Called hotel manager Andrew Clark above multiple times leaving phone number and reason for call - no call back.

Finally I have called my credit card company and filed a disputed…

Place a reservation at the Reidsville, NC Quality Inn. When I travelled to Mcleansville, NC I determined that the Reidsville location was too far from MCleansville and requested to have my room relocated to a closer Quality Inn or another in the chain.

I was told no, the room was non-refundable and I could not be accommodated. com. com informed us that only the hotel could resolve the issue. We were given the number for a General Manager but he has yet to be in office over the last five days.

We requested a number to the coporate office and was informed that no such number exist. I will continue to persue resolution of this issue when I am able to speak with someone. Even if not resolved satisfactorily, I willl be willing to speak with other retired military members and DoD employees…

Stayed at the quality inn in springfield, MO from April 25 to May 1. We asked to be placed close to our family and was promised by Anita Johns (manager). Upon return to get keys we wereto it was already spoken for so we were placed in room 139 and our family in 147 but we were supposed to have room 145.

Anita basicly lied about placement as she already had us booked in those room. She did offer a suite but it was even farther away. In your description it states rooms will be assigned upon arrival and she lied that someone booked the room we wanted.

As it turned out the room was occupied only 2 days during our stay. I dont think i will stay in this facility in the future or anyone i know will either.

We made a reservation at quality inn Richburg SC on 4/19/16 When we arrived at the hotel to check in I took in my credit card ,triple A card drivers license and choice card [GP-NXS09273]. 99 not 81,00. The clerk told me she could not correct the problem and would have a manager take car of the matter.

I have called the hotel twice, once on 4/2316 and 4/25/16. The clerk on the phone took my name and phone no. I have not received a call to date, We have stayed at this hotel many times , must be the management does no care.

Stayed at your inn in Petersburg vacation Saturday March 19 it was awful .there was no plugs and everything was old and breakfast was littering for 76 .dollars we won't be staying at one again and all my Facebook friends will know about it.

On the night of March 6, 2016 my wife and I had the misfortune to stay at the Quality Inn in Peru, Illinois in room 101. Problems we had include: No hot or even warm water in the morning (7AM), hole in carpet in front of desk, hole in wall behind back door, deteriorating sheetrock at sink, lamp on desk has a broken switch and a hole in the lampshade.

Choice Hotels is my hotel of choice unless someone else pays and I was appalled by the condition of this facility. This hotel needs much attention or it should be dropped from the Choice Hotel banner.

I have a complaint about the Quality Inn in Albemarle, NC. We are eight people with eight rooms rented out, mine for 3 weeks. We have an ongoing large contract at a company near here which requires technicians to fly in from Canada. We arrived last night to find our rooms upside down, they decided to change the furniture without advising us. We leave for work at 6am and return at around 8pm.

These people went through our personal belongings and left everything strewn around the room. One of us was unable to sleep in the same room. The lamps, microwave, tables and chairs were just thrown into the room in my case. When we tried to talk to the manager, we were received with a lack of politeness and a shrewd behavior. We were told that if we weren't happy, to check out. If you look up the…

, White House TN. m. Paid my bill with debit card. m. and went to office to turn keys in and get a receipt. I found my bank account has been charged 2 different times for the one night stay.

I called the motel customer service hotline and was told the one charge should be removed. It was removed a day later and then it has been added again 2 days later. I would appreciate having this removed one final time.

I thought the motel was clean and the employees friendly but not happy with getting this matter resolved.

We stayed in Leesburg, Florida. The worst hotel on the planet. We had mold on the ceilings in the shower. Use the bathroom in the morning and the ceiling is pouring water from upstairs bathroom all over the floor and bathtub of mold and water. Very nasty. Our beds didn't get made when we stayed there. Trash wasn't taken out. Bathroom mirror was not cleaned off. This is very gross very upset about this.

We complained to the Quality Inn corporate office for a refund and they said we got it off Expedia but yet we paid for it at that hotel. We deserve an apology and a refund or free stays and we stayed at some poor hotels I would rather sleep in my car then that nasty hotel. If we do not get a response you will have plenty of reviews from my family to make people not to want to go!

I attempted to make a reservation with Quality Inn Robinsonville MS on 22 Dec 2015 to stay the night of 31 Dec 2015. 3/4 of the way through the reservation process (after they had obtained my cc info., the page suddenly shut down...As soon as possible, I re-opened a new page on their site only to find that they had "sold out"...I had no confirmation of my reservation and attempted to contact them by phone to either confirm my reservation or that I didn't have one...

After numerous attempts at calling (only to get no answer), I gave up and simply decided to monitor my email closely in order to avoid a charge for a room I couldn't confirm I had....Well guess what? Next month on my visa statement there's the $165 charge from Quality Inn...How do they get away with charging Me for a room they…

Meeting room heat and AC is always broken, room chairs are broken, coffee pot was removed and not replaced and was told they didn't know where another one could be located. Ice machine in hotel was down for a month. Quality Inn management acts like they are helpless to remedy anything.

I checked into a Quality Inn hotel on Nov.10/15. The hotel was wonderful, however, I grew ill on the 13th and was transported to the local hospital and had to undergo surgery. I was semi-conscious when I, left the hospital but the manager was aware I would not be returning and I assumed checked me out. When I received my bank statement I found I had been charged for the 14th and 15th as well although I was not there. I met with the manager regarding this and he informed me that since my backpack and shoes had been left behind he had to charge me for those days.

He said he tried to contact me but obviously I didn't have access to my cell phone in the hospital. I found this to be ludicrous. He should have just placed the items in the lost and found until I returned to pick them up. He…

Need to file a complaint against Quality Inn for the Winslow, AZ location. She wrote the price on paper and said she could do it for 139 a night. Yeah OK, then she wrote down 129 a night and tell me the price changes soon.

We walked out went down the road to econo lodge and joined their chain and paid 65 dollars a night. What a rude way to run a business. And if my phone got reception it said 65 a night the day before. This happened on 11/6.

I booked a room in Harriman Tn and it was $100 dollars and that was with a soldiers discount the people next door to me paid $70 with no discount for the same room.We went down to eat breakfast and was told there was no breakfast except coffee and a bun but we where told there would be breakfast with almost any thing we wanted I will never stay at another Quality Inn anywhere I will sleep in my car first...