Quality Inn

Very very unsafe While checking in DCFS showed up Room key was blank used cameras to let us in Our room Not one amenities that was listed was there People actually were living in this dump No soap etc had to ask for towels , they were so stained We were told that if we leave our room after 6:00 pm we can't get back in

Discrimination at Quality Inn in Nashville Tennessee.

I booked a room in Deep Creek Md. this past weekend. When you open the door to go to the upper floors, the smell was horriable, nasty stench. The carpeting was stain everywhere on the way to the 4th floor.

The windows were so filthy ,didn't even want to look out them. Once inside the room did not look to bad, still had a smell to it. Around the window had webs and stink bugs. Shower head was leaking all over the shower, the floor of the shower was very slick.

Was acually afraid of falling. No kleenex in room. No fridges in room , and the ice machines were not working. The chair was not very clean, put a towel on it to sit. I worked at a hotel for 8 years , I worked in housekeeping ,laundry,and was an room inspector.

i DO KNOW WHAT IT TAKES TO KEEP IT CLEAN, This hotel needs LOTS OF…

On our last stay at this hotel, July 2015, the room was clean, pool clean, good wifi, everything in order. But on my stay 9/14-16, I was shocked at how bad my experience was. ) in it, the sofa that my husband and I used for extra luggage was gone (only 1 luggage rack in room so had to put extra luggage on the floor), the water in sink in kitchenette was turned off and

non-functional, the refrigerator and microwave had been moved into the BR, the condiment packages had been opened and left with unopened ones, the dial to change temp in refrigerator had been removed so it was warm, wifi was slow to non-existent, the pool was dirty (and it was warm enough to use it), and all the trees had been cut down!!

I'm afraid that I cannot recommend this hotel to any of my friends, and I will be…

I was involved last week with trying to get my daughter evacuated from Miami because of the hurricane. She drove to Atlanta and I booked a room online at the Quality Inn on the Choice website for September 8th. After I booked it online, I received a phone call from my daughter that her friend already had a room booked.

I called the hotel immediately and talked to a woman who confirmed with the General Manager, Mike Patel at the Quality Inn in Stockbride, GA, that I could cancel it and would get my points back on my account. I have been trying to get a response from him since last Wednesday the 13th.

He says he will call me back and never does. NO ONE checked into the hotel or checked out but Mike Patel says that is what the computer says. I want my points back and to be compensated with…

Quality Suites St. 69 was charged on my MasterCard by Comfort Suites I contacted this site by phone 4 times over the past month to report the billing issue; hoping to get it resolved; to no avail I contacted this site in person 4 different times over the past month to report the billing issue; hoping to get it resolved; to no avail All of my attempts have been returned with empty promises of having their manager or their owner get back with me.

No one has ever called me back and I am done with being patient. I am thru contacting them myself. 69 refunded back to my MasterCard, please.

The rooms were not cleaned but that was not the problem we accepted that due to the storm and shortage of help. Cindy and Meisha were wonderful and they were understanding but Celeste was horrible. When I called today to verify a charge to my account that was to be charged to a different account then the one I regisitered with so my credit card was charged and charged again on my debit card.

I am so upset that this woman called me 'CRAZY' when it was an obvious error on the part of the bank and the hotel. I just wanted to know that it was not going to come out of my account and I would not be charged for checks that are not covered due to the extra amount taken out of my bank.

I am not rich, I do not have a lot of money and this storm cost me every cent I had and now it is costing me…

Re: Quality Inn & Suites 7325 Davidson Pkwy North, Stockbridge, GA, US, 30281

Name: Samuel Scales Confirmation Number: 24021199 Reservation Status: Reserved Check In: Friday, Aug 18, 2017 (1:00 PM) Check Out: Wednesday, Aug 23, 2017 (11:00 AM) Number of Rooms: 1

Good Afternoon:

Before I begin, let me say this. I apologize for just getting back to you so late, especially since after your organization sent me a link (after my stay) to explain my experience at one your locations. As you may know from as I'm sure in your job, since I've been back to work, it's been a non-stop roller-coaster, of "to-do's", "past dues" and other what nots, that seemed to eat up my day, as if I've been gone for several months, rather than just under a week. So this is the first time, I've had the opportunity…

Conformation#1817601056 Pin code 3419. I had booked two rooms. At least 1 handi-cap. For. 4 seniors. I spoke to a women on the phone before we left Edgewater FL. For we were being evacuated for hurricane Irma. You can not see my disabilities to look at me but I get assistance from the state my home three days a week.

I will be 64 in Oct. The Ladies with me are 86 my Mother, her dear friends 87 and 91.

Also when I made me reservations I made sure that I said ground floor. The only thing the woman said to me on the phone different was that our rooms may not be next to each other and there was no non smoking.

Because of the hurricane I understood. When we finally arrived after a 10+ hour ride gruesome that should have only take 5. Which is not the hotels fault at all. But I had called the…

My bank account was overcharged which caused my account to overdraft after spending time away from my family at the front desk trying to fix the problem they finally seen where I was overcharged They said they would refund but even after showishowing proof of overdraft never offered to pay even though it was the hotels fault

Dear Consumer Affairs, My brother and I stayed in your facility in Burkeville, VA on Sept. 5th, this past week. The staff was very kind, but when we left, I left the information at the desk that we had seen a roach slide down from the nightstand, and a millipede, which I captured hiding in the bathtub.

It was an uncomfortable sleeping situation, not knowing if something was going to crawl up into the bed. I told the clerk, Mike (a kind young man), that the room would need to be treated before someone stayed there again.

00 for the room, but I still feel uncomfortable about sleeping in that hotel, even though it is a convenient stopping place if we need to take care of family affairs on the way to a little town named McKenney. Thank you for your consideration, Mary Andrews

To Whom it May Concern, On August 5th, 2017 I had reservations made on-line to stay at the Quality Inn at 5200 West Lincoln Hwy. Matteson, IL 60443. When we arrived the motel looked ran down. I asked to see the room and it was small and not very cleaned.

I requested a different room. If I could have got a refund we would not have stayed. When we checked in we were given the same room we looked at. While we were at the Rod Stewart concert my friends' 20 year old daughter stayed at the motel.

She called during the concert to report that there was a large party with underage persons who were running around the motel and partying. She complained that the smell of marijuana was so strong that she had went to the lobby.

We felt she might be exaggerating, but no, when we arrived after the concert…

I had resevered a Jacuzzi Suite for Sept 3,2017. Now my husband and i dont get out very much for several reaaons, so needless to say we were so very much looking forward to our night out!

However upon our arrival, after making us wait in the lobby for 15 min to be told that our room qaa not clean and we could take another room or cancel! We didnt want a regular room that was the hole idea of us renting the roon in the first place!

They could have aak us to come back in 1hr and cleaned the room!!!! If i have to cancel in order not to be charged then they should have to let you know ahead of time that they are to lazy to clean your room!

Check out time is 12:00pm so they were basically saying that in 4 hr. ( we didn't arrive till 4p) they could not clean a room they had a reservation for!…

Rented A room on 8/24/17 only to have one of worse hotel experiences in my life. I was there for three days but, I had to spend the last day there at another hotel. They never changed the lining, the bathroom had bugs coming up from the drain and the bed had bed bug. I have the bites on my legs to prove it. The bathroom wasn't clean there was left over stuff. I will never stay at any hotel in this change again.This place was the pits. After reading many other complaints I know your office will not do anything. I hope you will be happy losing one customer at a time.

Please don't have a nice day

We left some items in your Quality Inn, NM421, in Santa Rosa. We contacted the manager and she said she would hold them for us until we could come pick them up over the Labor Day weekend. She asked that we call and let her know when we were coming so she could make them available in case she was not there.

We have been calling since Thursday and all we get is a busy signal. Tonight we are staying at your Quality Inn in Alamogordo. I tried contacting your customer service center only to find they work limited hours on weekends and were closed when I tried to contact them.

com Rewards Program ID HXD2183

I have been on the phone for over 3 hours this morning trying to cancel a reservation. Not only do I not get any agent to answer I have to listen to some ahole blab blab your ads. I am sure that at 5:00 am in the morning all the agents are busy BS.

nope. after traveling 4 and a half hours we only wanted to rest and enjoy a friends 50th annv. Wheeler Rd. Mapleton, Ill. 61547 I go there every year for the pow-wow but will not stay there again.....

Starting on the first night stay, everyone seem professional I check in everything good. While returning from a visit with family member, I stop by front desk. Evening shift clerk front desk says your card to room has been cancel, because a new company has taken over.

So we need to take another payment. I am like woulding that be two payments posted/pinning on my bank account. Of course she say no. She handed me new cards, to get in my already paid room. So I decided to check my bank account.

Not only was two payments pinning, they had also taken an additional day from my account. They just when thru my account without asking. What do I have to do with a new company take over, mess up my vacation mony and my stay at not-quality inn.

What am I being hustle here or what? I need my mony…

I RESERVED TWO ROOMS IN THE QUALITY INN IN FARMINGTON, MO. WHEN I CHECKED IN I WAS NOT ASK WHETHER I WANTED SMOKING OR NON-SMOKING ROOMS NOR WAS I TOLD THAT BOTH OF THE ROOMS I GOT WERE NON-SMOKING. i SAW THE SIGN WHEN I GOT TO MY ROOM THAT I WAS IN A NON-SMOKING ROOM AND AS I DIDN'T SMOKE I DIDN'T THINK MUCH ABOUT THIS.

HOWEVER, WHEN I CHECKED OUT I WAS TOLD THAT I WOULD BE CHARGED 250 DOLLARS IF THERE WAS ANY SMOKING IN MY ROOM, WHICH I ASSURED THEM I HAD NOT. I THEN TOLD THE OTHER PEOPLE IN MY PARTY AND THEY ALSO SAID THAT THEY HAD NOT SMOKED IN THE ROOM; HOWEVER, WHEN I GOT MY CREDIT CARD BILL I WAS CHARGED 150 DOLLARS AS THERE WAS ALEDGED SMOKING IN THERE ROOM.

WHEN I CALLED TO COMPLAIN I WAS TOLD THEY HAD PROOF OF THERE BEING SMOKING IN THAT ROOM BUT WOULD NOT TELL ME WHAT THAT…

our stay started off bad when there were no microwaves in the room as there was the last time we stayed so we could not use it to cook food. Then the snack machines were out of order so we had to drive to a convience store to get snacks since we didnt have a microwave to use.

the next morning for whatever reason the breakfast was cold and then we found out the swimming pool was being fixed so the kids werent happy. Our room wasnt great, the ceiling had holes in it by the windows, the sink and toilet leaked, and we saw bugs throughout the room.

I went to the desk to complain about our stay and the man said only he was sorry but didnt ask how they could fix our issues to make our stay better. this same man when checking out didnt ask me how our stay was but did ask the people in front of…

I am sorry I did not take photos of the Quality Inn (CT125) I stayed in. It was in Windsor Locks CT, 5 Ella Grasso Turnpike. I fortunately only stayed one night and did leave my care (against my better judgement) for one week. I was there on 7/25/17

The ground there was disgusting. There was trash surrounding the place and inside the rugs in the halls were filthy. The back end of the place looked like a slum and seemed there were many people living there in this squalor. My room was fair. The sliding glass door did not close all the way and was locked shut by a make shift metal attachment. The tub took all night to drain the water I showered with. So I was ankle deep in my wash water.

I felt like I needed a shower after I left the place and caught my flight. You couldn't pay me to stay…

I travel for business and always stay at the Quality Inn in Page, AZ when I have to go to that area...This trip I had a lovely room and everything was great except on the last morning I took a shower and the left knob that controls the cold water in the shower got stuck and it couldn't be adjusted so With too much cold and not enough hot to make the shower comfortable I had to take a cold shower.. I reported that to the front desk and since it was 6:00 am there was no maintenance on duty and the front desk gentleman couldn't even turn it off as it was obviously stuck.

I was not happy!!!

no water for days. They were still allowing people to stay and check in. The lobby had no heat at all it was so cold the receptionist had on 3 layers of jackets. They were not telling people no water when checking in.

When we tried to move they said we would still have to pay for that day. We were there 10 mins. We finally got them to give the money back. This was just on December 20th 2016. They are still allowing people to check in and the water lines are still not fixed.

my only complaint is i was told a nightly rate for sunday and monday of 39.00 because on saturday we had used our choice points to stay so i am just asking for those two nights to be adjusted i have no problem with paying the 76.00 even thought members are suppose to be 74.00 for the other 3 nights. We are in between apartments right now and would really appreciate the two nights adjusted to what we were told verbally would be.

Stayed last night at Quality Inn & Suites, 315 Admiral, Byrd Salt Lake City Utah. I flew in from Denver, called number for shuttle, waited 45 minutes, never showed. Took a Taxi, 25.00, got to inn and the guy get ignorant said I was not there? I was and they never came? Got to room at 2:00 am, on 11-24-16, this morning went to front desk to get a tooth brush, came back to room and I'm now locked out, been locked out since 8:00 am it's currently 9:00 am (1 hour), it is Thanksgiving I'm wanting to get home to my family today for dinner.

Personnel are rude and not professional at all, guy at front desk says he is here alone. I cannot help that. Pathetic, I plan to put something on social media in regards to experience for this location, I asked for a refund and they refused. I'm a…

I was a guest at Quality Inn Miami airport hotel at NW 79th St, from November 7th to the 9th. I made a stop in Miami from Dominican Republic back to Peru basically for the purpose of picking up my packages which were the Christmas presents for my granddaughter. Before I made the reservation I asked if the hotel will receive Amazon packages for me and I was told it would, and it was with that assurance that I made my orders.

When I came back home I contacted the hotel again and I was informed that my packages had been there all along, delivered even before I checked in and received by an employee by the name of Deborah. The fact that the hotel gave me the wrong information regarding the packages has caused a lot of inconvenience to me, Today is Saturday, more than a week after I was…

On October 15, 2016 I stayed at the Quality Inn in Pontiac Illinois and encounters a problem there in the hotel lobby where I sustained injuries. The hotel clerk Tammy knew that there was going to be a confrontation there and did not call police because the guy was a friend of hers and others at the hotel. The man Randy Dillon texted the hotel clerk Tammy and also Aj to let them know he was coming there to beat up my son and told them to make sure no cops were there.

To make a long story short I tried to stop the fight and had the police with me and Mr Dillon threw me on the ground an I hit the counter. I had bruises and also have a broken foot. I have called the hotel several times to speak to the owner and he will not return my phone calls. I also spoke with manager about this incident…

Upon check in I requested a pool side room. The clerk said he had to rent out the room in the front first. I asked why and he said he would get in trouble if he did. I asked if the manager was in and he said no.

So the next day I asked the manager for a room by the pool and was told all the rooms by the pool were having the carpets cleaned. When I went back to the pool area nobody was working back their.

I know when I am being lied to. 2nd problem the internet said you can request a micowave and refrigerator for the room. I requested them and was told I would have to upgrade my room. I could not have them.

I am very disappointed in the hotel.

I am a Financial Service Consultant working in Irving area, Texas, (Mondays to Fridays) and because I am from out of town, I chose to lodge in Quality Inn. For the past 7 consecutive weeks, I have been lodging in Quality Inn, DFW Dallas (8205 Esters Blvd, Irving, TX 75063) where I intended to stay till June 2017 when my work contract will be over. My continuous stay prior to yesterday’s (10/25/2016) incidence has been without hitches apart from key card related matters. However, I was able to attain Platinum Membership (Member Number - PXA90502) due to my continuous patronage/ week in week out stay.

However, yesterday dated 10/25/2016, I arrived at my hotel room around 8:00 PM and tried to open my door but it won’t open. I experience this situation at least once every week. My room was at…

This was the first time I traveled South and then North on Rte 95 with my pet, a small Shih-Tzu. On the way down from New York to Florida, we stopped in a Quality Inn in Selma, NC on Monday, September 19, 2016. We were told that for the price of just $84, we could have the suite. It was told to us with such enthusiasm, how could we refuse that! Well, the room had a king bed and a separate room with a couch. Upon entering, the room was so heavily perfumed that we began to cough and choke from the smell.

Even the dog was sneezing from the odor. I immediately called the desk and she said she had other rooms, but the odor would be the same. We had no choice but to stay there. We turned the air conditioning on high to hopefully get rid of some of the odor, which it did. The problem was that…

I made reservations for my room over a month ago for the room with the jacuzzi which also is a larger room than I have. I got the basic room and bathroom. I spent money for a room I didn't reserve.

On 10/17/16 my husband and I checked into the Quality Inn South (IA022) in Cedar Rapids, IA by Robin. A couple hours later we were in our room removing items from our suitcase which was on the suitcase rack in front of a full length wall mirror which was hanging on the wall when it fell from the wall striking me on the top of my head causing a headache.

My husband was standing beside me when this happened. He went to the front desk and talked to Robin and she came to our room to check the problem out and said she would talk to the manager and get back to us. My husband checked out the next morning and talked to the day manager, Weber, who knew nothing about the situation and seemed to not even believe it happened.

Both my husband and I recently have had eye surgery and had the mirror…

On 10/17/16 my husband and I checked into the Quality Inn South (IA022) in Cedar Rapids, IA by drobin. A couple hours later we were in our room removing items from our suitcase which was on the suitcase rack in front of a full length wall mirror which was hanging on the wall when it fell from the wall striking me on the top of my head causing a headache. My husband was standing beside me when this happened.

He went to the front desk and she came to our room to check the problem out and said she would talk to the manager and get back to us. My husband checked out the next morning and talked to the day manager, who knew nothing about the situation and seemed to not even believe it happened. Both my husband and I recently have had eye surgery and had the mirror broken it would have caused…

We stayed in the Canton NC on champion drive. Considering we stayed in a chain hotel i expected much better. We had spent 3 days previous in Bryson city and i spent the same amount for 3 days there as i did for one night with your company. First as we went to sleep there was a constant clicking noise we could never quite pinpoint where it was coming from. The hot water that night was barely warm so i took a quick get in get out shower.

My husband said he would just wait til morning. Unfortunately we were woke up at 9:15 am being told by housekeeping it was time to check out. Even though checkout was at 11:00 am.. We got up to shower and the water was barely warm. Therefore we had to start out the rest of our trip feeling unclean. I was very disappointed. The breakfast area was very…

We arrived in Brownsburg, Indiana at 11:00 PM this past Saturday night (without reservations) and stopped at Comfort Inn. They were filled for the night, but recommended we check with Quality Inn. We drove to Quality Inn and was met by a very "unprofessional" looking male desk clerk.

00 per night, plus tax. This motel is "OLD" and is in dire need of outside updating, very rusty stairs, walkways, etc. Our room was okay, just very tired looking. Keys did not work and necessary to go to office twice in order to get into our room.

I use Quality Inn for my Medical Stay when visiting in Houston, TX. Each time I stay the conditions are going downhill. Dirty surroundings (sidewalks, walkways, hallways) Mold in bathrooms & on this, my most recent visit black mold on the AC vent!

I have been coughing so hard I nearly throw up. I have Leukemia. I cannot stay at this Quality Inn again.

Stayed at the quality inn in Stuttgart Arkansas, the housekeepers were rude an had very nasty attitudes, the guy up front was not a good greeter. My sheets on my bed were nasty an no one changed them the whole 3 days I was there. I would never stay there again.

My family and I stayed here during Hurricane Matthew. The room we were staying in was all sticky and gross. I had to go around with Clorox wipes before my daughter could even sit and eat at the table. Needless to say the wipes were completely black with dirt when I got done.

The noise was terrible from other guests who decided to stand outside and talk while others were trying to sleep. Complaining to the front desk was a joke in itself as they did not care. Rules and regulations need to be strictly enforced upon check in along with signing an agreement stating if you violate those you will be told to leave.

Never again will my family stay here.

We stayed two nights at this Quality Inn in Lincoln. The first room they gave us was dirty so they gave us another one. Not much better, carpet was very old and worn and the bathroom tile was very old and lots of mildew.

The elevator was very old and felt unsafe. There was no recent inspection sticker inside. Plaster was falling down in several places, and water was coming through the ceiling in the lobby. Worst Quality Inn we have ever stayed in.

This place needs to be condemned or completing remodeled.

Stayed at this motel run by Quality Inn on the night of 28 Sept. There was a party with loud music, profanity, and drinking. At 9:30 pm I called the front desk to see if something could be done and was told that this was permissible until 10:00 pm.

At 11:00 this was still going on with the added attraction of dancing in the parking lot. This party occurred within 20 to 30 feet of our room. My husband is a disabled veteran and did not want to confront a bunch of 20 something's alone.

I did not call the police but in the future I will.

I was trying to make a reservation to stay at The Quality Inn University Gainesville, Florida. I was driving to this hotel as I was trying to make contact with the hotel. They kept me on hold for a long time, so I decided to use my iPad to see if I could make the reservation and after several minutes on hold, I was able to make a reservation.

Two seconds later the operator came on and I realized that they charged me way more than I was supposed to be charged. 00. I was furious to say the least as they held me on hold for such a long time.

Stayed at Quality Inn at 110 E. , Aiken, SC Room #106 - Bathroom door would not shut fully and when you sat on toilet and got up sounded like the toilet was coming up off the floor. Quality Inn at 2701 N.

, Salisbury, MD - Room #143. This room is a handicap room. The bathroom door was the type that hid in the wall, could not get the door to shut but halfway-very difficult to use. There was some type of stains on the white sheer curtains.

I have been a Choice member for a long time and the rate I was charged to stay there was a disgrace for the maintenance of the room. My ID is GP-JEG05081.

We arrived on Sept. 2, 2016, at around 1:30 PM, we were informed by a snippy desk clerk, that she had nothing ready, and we'd have to wait at the Buzz inn Steakhouse, till they were ready, then they would call us. We informed the desk clerk, that we had a wedding at 4 PM in Mount Vernon, which we had to be at, and my wife due to Fibromyalgia, required a handicap room, downstairs, since there was no elevator. The desk clerk got all huffy, and said she was doing the best she could, with what was available, then we reminded her, that my wife made the reservations 2 months in advance.

We got our room, at approximately 2:30 PM, and we moved our thing in. When we left at 3 PM for Mount Vernon, I made 100% sure, the door closed behind us, figuring since it was an electronic card lock, it would…

00 a night. Was told 12 hours later that it was passed check out. Management refuses to refund money but this is not going away. 00 of my money were extremely unprofessional. The manager today told me she was refunding the money and when I asked her name cooperate number and the night auditor full name I was told to figure it out myself.

The plumbing backed up and exploded through the sink in our room. The smell was overwhelming and nothing was done by Quality Inn management to compensate us for our inconvenience. I have pictures and video to prove it.

My daughter made reservations at the Quality Inn in S Stockton for 8/26/2016, she is in the process of moving and traveling alone. When she got to New Hill, CA her car broke down and she was unable to make it to the Quality inn that she had made a reservation at.

She phoned customer service and called to tell them she would not be able to make it as she was stuck until her car could be repaired. She was told that they would not refund her money not even half of it.

I think this type of attitude sucks, they should have at least offered to refund half if not all of her money. She is on a very limited budget. What would the CEO of the company do if some one were in an accident and couldn't make there reservation.

My next step is to file a complaint with the BBB.

We stayed at the Quality Inn in Meadville, Pa July 30, 31 and Aug 1 we have a problem with the bill on our credit card and can not get the office to send us a copy of our bill, we had one but have misplaced it and need another not a big request I don't believe but no one seems to want to send us one. Our stay was very nice and hate to think I can't stay there again when we visit Meadville.

Manager was very rude and disrespectful toward me. I was asking a question about my checking account being charged when I paid cash for the room. She called me names and said I didn't know how to use a debit card.

This manager disrespected me as a customer in front of customers and the staff she suppose to run Quality Inn. The hotel was located at 6802 Commonwealth Ave. Jacksonville, FL 32254.

Made reservations a week ago at Danville Quality Inn. Made it for 5 people 2queen beds and cot When I checked in they wasted no time running card. I said I was to have cot and was told they did not know if they had one.

They finally brought one and I thought room should have been set up. We had no idea where we were going to put it Someone was going to have to climb over someone in order to go to bathroom. They just rolled it in and put in front of door it was up to find space.

If the room was not large enough they should have not booked it. Will never go there again. The Quality Inn customer service sign says satisfaction guaranteed and I am not satisfied. We also did not have enough towels.

I selected this hotel, because my wife and I had stayed here about 4 months before. The room at that time was clean and the proximity of the bar and restaurant at the hotel made it very convenient for us. Now here is my complaint...

My Family reserved a room in Richmond Hill on July 15th on our way to Myrtle Beach. We dropped our bags in the room around 6 PM or so and proceeded to downtown Savannah for some dinner, drinks and a Ghostly Tour of the city. Upon returning to the room alter that night I discovered that the bath tub was cracking and it looked like a 4 year old tried to patch it up. I also noticed that the bathroom was not cleaned very well. It seemed like someone just ran a cloth over it and left the floor dirty.

I headed to the front desk to report the mess when I found trash…