Quality Inn

My sister and I recently stayed in one of your hotels (Quality Inn South in Sioux Falls SD). We stayed several days. The policy for cleaning the room apparently is: The manager would go up, unlock the doors, place the lever to prop the door open and the staff would go down the the hall and clean out the rooms.

We left our room for a couple of hour and returned to find that our door had been propped open and someone had entered our room, grabbed a tablet that I had left on top of my duffel bag, the tip I had left for the maid and one of the garbage bags from the room.

I learned a lesson the hard way but feel that this hotel needs to review this policy. The manager did give us some compensation for the room but the violation that a customer feels after an incident like this is enormous.

I…

Lights in pool not working and loghts on lantern lights by pool out water fountain broke

I was very disappointed in the roon I got. I booked on Hotwire and believing Quality Inn is a large chain that I wouldn't have any problems. Dirty parking lot, lamp shades have food splatter, leaking refrigerator and carpet soaked, broken and loose electrical outlets, stained carpets and trash behind the bed to include food.

Once I checked in, we left for dinner. When we returned, I found all the problems. Not even 2 hrs after checking in, I was refused my money back. I checked out of the hotel immediately loosing out on money.

Will never stay at another Quality Inn or will never use Hotwire again.

We had reservations for two rooms on 6/01/18

when we arrived they had a band in the lounge that was so loud you couls hear it five blocks away, the place was packed icluding the loby. I ask the lady at the desk how late the band would be playing, she said 2 am! But she reasured me she could put us in a room far away from the noise of the band. It was so loud I could hardly hear the desk clerk and she too had troublehearing me. we were at least a half hour getting checked in, but finally she gave us a card to our rooms. So here we were very exhausted from our drive from Nebraska we went to our rooms and was very suprized when we opened the door to our rooms to find they were both already occupied!!!!! And needless to say so were the occupants that were already there!!!! So here we were…

I just had a very bad experience at a quality inn hotel in coon Rapids, MN. The address is 9052 University Ave NW Coon Rapids, MN They except CLC Cards there. I had called them on Tuesday or Wednesday May 29th or 30th to reserve 2 rooms there for the night of June 1st. I called the hotel directly and made the reservation. I told the gentleman that I am a corporate lodging member and that I would be using the card to check in with. The gentleman was nice and friendly and gave me a reservation Number. I thanked him and said see you on Fri eve.

I arrived Fri eve about 7:35 pm. I told the gentleman at the front desk that I had a reservation. He asked for my name, and I Said David Mansfield. He looked it up and said, Yep, We have 2 rooms for you. I said that I was going to use my corporate…

Going to Colorado, we stayed at Q. Inn(UT409), it is older but very clean, friendly & great breakfast and reasonable On way home, we stayed at (ID051) at Twin Falls. Carpet was dirty carpet, air on & no covers, just a spread, the street light shone directly in the window and the breakfast was poor .

Staff was helpful & friendly. It also so expensive. Thank you, Gary Harter

Gentlemen, I filed the below online complaint on 7 May 18 against Quality Inn and Suites, 760 Scenic Highway, Pensacola, FL and thus far I have not heard or received a reply from your office. I am contacting you again because I have called Quality Inn and Suites ten times, at least once weekly since 7 May 18.

The General Manager, Ashley, is either not in, in a meeting or not on the premises which is understandable, but each time I call, I leave a message and request that she contacts me and thus far she has not done so which can be misconstrued as being rude and unprofessional.

I have attempted to be courteous and do the right thing by contacting your hotel and your office to discuss my complaint so they can be rectified; however, I have been unsuccessful as I have not been contacted. I do…

What a horrible nasty place to stay. We had ants all over the first night . Complained in the morning and we were giving a new room . The new room had a mouse infestation. The landscaping was horrible, leaves etc all over the sidewalks, grass was 8 inches high both rooms were filthy dirty.

Went to open a half and half individual container and it was solid mold. The half and half was not stored in ice or refrigerator, gross, gross, gross. I feel itch and dirty from staying here. Mice run all through our unit at night. Could not sleep .

I want my fucking money back and this entire place shut down

Had a reservation at QI at OKC airport. After registering told they had no hot water. Was told by an employee they had no hot water for four days! It was late and too late to go elsewhere. They would not even discount the rate!

Should have been contacted on Friday when they k ew they did not have hot water for at least three or four more days- could have made other arrangements!

Why have you made the choice privileges web site so hard to use. Previously you just put in where and when you wanted to stay,what you are( AARP,Rewards points needed for room, etc)

Now you choose on of these methods and you cannot change to another selection. I choose AARP and then wanted to see how many Reward Points I would need. It would not change. I have been a choice member fo over 15 years, but am about ready to quit! Don Tener

Our complaint is the price for value. We have stayed at luxury hotels for less. Our room did not even have a luggage rack to put luggage on. We stayed at an old fashioned motel across the mountains and there were two luggage racks.

Also, staff members were very close to front door smoking, which is possibly illegal and at the least horrible health wise for guests. Walking past second hand smoke to get to our vehicle was not good. The Wi-Fi connection did work well.

We spent the night at the Scottsburg Quality Inn this past Thursday night 4/12/18 and it will be our last. Thiis place is terrible. The only reason people stay there is because all the othr hotels were filled up. We got to our room there needed much improvements to the room.

The bath room was in need of repairs. The vending machine did not work and was empty no pop machine that worked. I really don't know how this place stays open. THere were at least 4 people standing outside our room like they were waiting for us to leave . 00 for this place. Never again.

We were in rm 131 Two every unhappy customers! Mr and Mrs Roger Osterman Monroe IN

Checked into my room and it had roaches. They switched me rooms and the sofa bed had dirty sheets and a dirty towel underneath it. The cieling looks horrible where the beds are.

Overall not a pleasant stay for me and my family and had no choice stay here, it's 11pm.

Myself and my partner stayed at this hotel from 4th March - 2nd April we stayed in room 206 At first everything was fine, then we had the washer and dryer break down and we were unable to use this til they replaced it with new ones but these were free which then became a nightmare to get laundry done as everyone wanted to use it.

We then had to deal with constant banging as they were changing the furniture in the rooms so there was drilling and noise, we then left the hotel for a few days to go to New Orleans and asked for our room to be cleaned whilst away, the lady at the desk wrote this down and we also checked with her to make sure we were paid up to date as we had noticed two payments had come off our cards and she said yes.

On our return we enter our room to notice clean towels had…

On the 28th. Windsor Mill Md 21244 . The gentleman at the desk was pleasant and I was check into Rm. 132. When I got to the room it was not clean and they was two bags of garbage left the room.

I went back to the desk and told the clerk what I saw and if that was the only room available plus it was not the type of room I had requested. He check my reservation and replied, that is the type of room on record.

I then told him what I had requested and he said let me see what I have available. He then told me after checking that he has something on the second floor and I said Ok. I was then assigned Rm 240.

I went up to room check the room, then I turned the TV on to find that the TV had no signal. I called back the front desk and spoke to another employee and told him that the TV was not…

On March 28/18 I checked into Quality Inns in Clarenville Newfoundland Canada. There was a convention of some sort going on and I went to my RM. 315, I was on a business trip and had to be up at 6:00 am.

I got into bed at 10:00 pm and the noise from the convention party was that high I could not sleep. I called the front desk and Stacey Gillingham answered and said she would send some one to walk the floor.

After an half hour I got out of bed and got dressed and went out to see where the noise was coming from. Out side my room in the stair well and up to the next floor there were 20-30 people ,beer in hand having the wildest party like something you would see at spring break, yelling cursing and screaming.

Out side my room window below was an entrance and there were people smoking and…

We stayed at the Quality Inn located at 151 Wildwood Rd. on Thursday March 15, 2018 and checked out on Friday morning the 16th. Later that day, when we arrived home in Connecticut,we discovered that my small, green duffel bag was missing.

We then remembered leaving it just inside the door of room # 112. At the time we were leaving, ( approx. 9:30 AM ) the housekeeping lady was cleaning the room next to ours. no one called us. On Monday, the 19th I called the front desk again to find out what was being done to find my bag. again no…

on 02/27/18 I booked one room for 14 nights at the quality inn Martinez ca. com company. The booking # is 8144732672469. After a few of days I realized that I only needed the room for 13 nights. , and told the rep about this.

As I was talking to her I mentioned that it would be nice if I could be charged for 13 nights only instead of the 14, at no additional charges but if that was not possible then so be it. com could make some kind of adjustment with the hotel in light of my situation.

I was very clear that I did…

We stayed at quality Inn Moncton on sat Mar 10th. Got up to room putting stuff in fridge and found half eating icecream bar in freezer. Called front desk. Said they would contact house keeping supervisor.

Also our bathroom smelled musty like an old cloth that needed to be washed. We had two kids with 3year old and 6 year old. They went bed about 8pm. Was 11 pm and kids still running up and down halls and people to right of us were load and kept hitting wall!

Tried calling desk few times and was busy! I understand was march break but very disappointed with our stay! Just handed in keys and left in the morning! We have stayed at your hotels before and was rememberable experiences. Thanks Amanda

Stayed at Quality Inn room 209 in Bell Gardens, Ca on 3/10/18. The bath tub had lots if mold and we did not shower due to the mold. I have never stayed at a hotel where there has been mold in the bathroom which is a big health hazard.

Room walls were also very dirty. Carpet throughout hotel halls was filthy.

Worst experience ever they stole 250.00. Extra out of my account saying that we smoked in the room we dont even smoke manager was rude said she didint belive me and hung up on me after she stole my money she said we made a burnhole in the bed that was already there when we checked in room was filthy and want my money returned wont be staying here again and will be filing a lawsuit

I booked a room through hotwire like always requested a pet friendly room like I had two week prior and smoking when I got here the doors where locked she came to the window with a attitude then told me all smoking rooms where booked for her big crowd the next day then gave a room key I'm booked for the whole weekend then she ask do u have a pet I said yes she said I'm going to have to charge u more than your reservation are for cause u have a pet and

dosent show here u booked one I showed her my confirmation which she refused to look at I told her I didn't like her attitude she said she had issues all night and guess it was carrying over to me I told her how the same room I had the time prior I could smoke and have a pet in wasn't this time and

I wasn't being billed more than I was told…

The receptionist ran my debit card 3 times and charge me two times for a pet fee I was only supposed to be here for one night and pay for one dog when I check my account my card had been ran 3 times when i was told that no charges will go on to my account until check out time which is the following morning I questioned him about it he says it's the bank fault but he ran my card through the machine three times

Traveler checked into the hotel before 6pm on 2-12-18. Name Andrew Potter, confirmation #58805437. He advised the hotel his trip has changed and he needs to depart on 2-19-18 instead of 2-22-18. He was told they cannot change the reservation.

I tried modifying the reservations via the GDS using an ABC Consortium rate. I could not modify the reservation even though we were in policy. I probably could have canceled the reservation and rebooked for the correct dates, but did not want to take a chance on the rate being higher.

This is not a pre-pay fare this is just a normal ABC Global business travel fare? Below is the confirmation I received from ABC when I booked the reservation for Andrew. Nowhere does it mention you cannot modify the reservation?

OSI QI HHL 17875 X3VCVFP C CANCEL BY 6…

I stayed at the crystal river quality inn in august of 2017 a month before the hurricane. Now 6 months later they have billed my credit card again saying during my stay the hurricane made the power go out and my pmt wasnt processed.

they are rude when I called and wont let me talk to a manager. They say it is what it is. I will be consulting an attorney and filing reports to the sherrifs dept for fraud. I will also be contacting the better buisness bereau.

Ive never had such rude people running a buisness as this. I will never stay at another quality inn and will make sure everyone knows about this.

Called at 8 am this morning about pigeons nesting outside my door, pile of poop outside door and patio furniture. At 9:30 housekeeping notified front desk AGAIN and said maintenance would be right up... They know about this room and another...

Ummm put a lid over light to stop birds from nesting! Their waste is toxic!!! It's now 11:45 and still no resolution. Can't go out without being dive-bombed! Ridiculous

We frequently stay at the Quality Inn & Suites located at 3361 Coach Lane, Cameron Park, CA during the conferences that we attend nearby. This location is conveniently located, reasonably priced and is pet friendly. During our recent stay in room # 107 we were planning to stay for 3 days, arriving on 1/26/2018.

Unfortunately, my wife became sick we had to cancel the third day of our reservation. Our room was released at about 9:00 AM and I requested that I not be charged for the third day. I was told that my request was reasonable, but that I would have to obtain that authorization from the manager since our notice was less than 24 hours.

I called the manager (Adam) and was reminded of the 24 hour cancelation policy. He said that this was a national policy that all motels and hotels…

as they waited in line the employee (Alex) was not properly charging peoplethat were in front of the family. the amounts charge were sky rocket prices and not the [price revealed over the phone, by what I gathered from listening to the conversation.

The employee was rude to others as well. The friendliest person there was Security, and very helpful, and attentive, he made sure we found our room, even though the front desk told us where to go, and it was at night, Security stepped up and

informed us that he would escort us to our room, what a great asset to have for a business, if it wasn't for the security, I would not have our family stay there, because the front desk does no justice for your customers,this was the 3rd. shift,after we asked to speak to a manager, Alex replied no manager…

Stayed at Quality Inn, Johnson City, TN on Saturday, 12/16/17. Upon check in I was assigned to room 217. I drove around the corner of the property, parked, and started going to the room with my luggage. I notice that the door is open and the room is being cleaned.

I put my things back in my vehicle and walk around the building to the front desk. I am told that it will be cleaned and ready in 15 minutes. I ask if I can just get a different room?

I am then asked if I can wait? I thought this was ridiculous but I agreed. I walk back around and sit in my vehicle. Fifteen minutes later the front desk person walks around to my vehicle and tells me that it is going to take longer than planned and I was given the keys to a different room.

This room was right in front of my vehicle. I then get…

00. 00 for an early check-in.. Upon leaving early sunday to stay at a friends house asked for the deposit back and they refused.. ( Dates 10/28/17 10/29/17) I called when I returned home FL. and they said they would return the deposit?

The stay was very upsetting for my wife and I. 00 which I could have stayed at the Ritz for that much money Please respond back.

Sept. 2, 2017, I emailed authorization to above QI for for three queen rooms for three nights, (Confirmation # 31423457 Shawn Bennett family). 3 but they were extremely dissatisfied because of termites in the rooms, at least 25 were counted, and they were checking out.

Weeki Wachee manager stated $360 would be returned to my credit card. 4. 10 by QI Weeki Wachee but the $360 has not been returned. Manager there now disputes my claim.

I did say that they had fixed the toilet. There is water still on the floor from the leaking toilet and we just saw two larges roaches in the bathroom. On a scale of 1 - 10 Quality Inn your not on the scale. Zero!

the tub was full of water and the spout would not turn off, so I was unable to take a shower. The room had bed bugs. I smashed one and blood came out and then seen another one. Told the front desk immediately about the tub and was told maintenance didn't come in until the next day.

Noticed the bed bugs after lying on bed. After I pulled back the sheets, human hair was in plain site. Never had such a poor experience in one room before. Been trying to reach the manager who they said was the only one could discount or refund money. Cant reach him.

I have been staying at the Quality Inn, Muskogee, Oklahoma, since February, 2017. I am a contract employee working in this area, hence, my long period of residence here. I am situated on the 2nd floor. I expect to be domiciled here for another 6 months or so.

The hotel is 3 floors. There is an ice-machine located on each floor as is usual for most decent hotels. However, since my tenure here only the first-floor machine has been in continuous service. The other two, one on each floor, have had signs posted stating an out-of-order condition, and an apology for the inconvenience for the entire length of my stay from day one.

Nine months of inconvenience is quite enough.

If these machines are not in working order by the end of the month of November, then I shall re-locate to another area…

Checked in quality inn in in Phoenix located on black canyon road on October 28th. Waited for an hour for engineer to solve the issue for cable and never showed up. I complained at the front desk and was told it wasn’t guaranteed that cable would be fixed.

We should of been told when we checked in that this was a problem plus elevator was not working and we were on the 3rd floor. I would like my money back for the inconvenience and not being notified about everything that was going on at this hotel!!!

Hello Quality Inn Representative,

My name is Tammy Benedetti and on Tuesday, 10/10/17 I made a reservation for me and my husband at the Quality Inn and Suites in Delaware, Ohio for a one-night stay for Saturday, 10/14/17 (reservation code 552094800). My sister-in-law, brother-in-law and mother-in-law also had reservations at the hotel for that same day since we were going to be in town for a surprise retirement party for a relative that lives there.

On Saturday, 10/14/17 me and my husband went directly to the retirement party since we needed to be there by 4 pm. Check in at the hotel wasn’t until 4 pm so we weren’t able to check in before the party. That evening, I received a voicemail message from a staff member at the hotel by the name of Kim at 5:28 p.m. Her voicemail message was…

Hello,

I recently stayed at Quality inn Flamingo Tucson Arizona. I’ve been staying at Quality inn since I was a child it’s always been my fathers choice in hotels. I’ve never complained but this last hotel stay was horrible and very disappointing not only does the pictures online look nothing like the hotel but it’s so dirty inside and out. When first going into the room it had this horrible smell and then huge stains on the floor then all the pillows were all in a pile on the chair next to the bed with no pillow cases and the pillows condition were so disgusting one of the pillows had a blood stain and others had nose snot. We had no soap in shower or sink good thing we brought some with us . After seeing all this I called the front desk multiple times and kept being forwarded to…

Very very unsafe While checking in DCFS showed up Room key was blank used cameras to let us in Our room Not one amenities that was listed was there People actually were living in this dump No soap etc had to ask for towels , they were so stained We were told that if we leave our room after 6:00 pm we can't get back in

Discrimination at Quality Inn in Nashville Tennessee.

I booked a room in Deep Creek Md. this past weekend. When you open the door to go to the upper floors, the smell was horriable, nasty stench. The carpeting was stain everywhere on the way to the 4th floor.

The windows were so filthy ,didn't even want to look out them. Once inside the room did not look to bad, still had a smell to it. Around the window had webs and stink bugs. Shower head was leaking all over the shower, the floor of the shower was very slick.

Was acually afraid of falling. No kleenex in room. No fridges in room , and the ice machines were not working. The chair was not very clean, put a towel on it to sit. I worked at a hotel for 8 years , I worked in housekeeping ,laundry,and was an room inspector.

i DO KNOW WHAT IT TAKES TO KEEP IT CLEAN, This hotel needs LOTS OF…

On our last stay at this hotel, July 2015, the room was clean, pool clean, good wifi, everything in order. But on my stay 9/14-16, I was shocked at how bad my experience was. ) in it, the sofa that my husband and I used for extra luggage was gone (only 1 luggage rack in room so had to put extra luggage on the floor), the water in sink in kitchenette was turned off and

non-functional, the refrigerator and microwave had been moved into the BR, the condiment packages had been opened and left with unopened ones, the dial to change temp in refrigerator had been removed so it was warm, wifi was slow to non-existent, the pool was dirty (and it was warm enough to use it), and all the trees had been cut down!!

I'm afraid that I cannot recommend this hotel to any of my friends, and I will be…

I was involved last week with trying to get my daughter evacuated from Miami because of the hurricane. She drove to Atlanta and I booked a room online at the Quality Inn on the Choice website for September 8th. After I booked it online, I received a phone call from my daughter that her friend already had a room booked.

I called the hotel immediately and talked to a woman who confirmed with the General Manager, Mike Patel at the Quality Inn in Stockbride, GA, that I could cancel it and would get my points back on my account. I have been trying to get a response from him since last Wednesday the 13th.

He says he will call me back and never does. NO ONE checked into the hotel or checked out but Mike Patel says that is what the computer says. I want my points back and to be compensated with…

Quality Suites St. 69 was charged on my MasterCard by Comfort Suites I contacted this site by phone 4 times over the past month to report the billing issue; hoping to get it resolved; to no avail I contacted this site in person 4 different times over the past month to report the billing issue; hoping to get it resolved; to no avail All of my attempts have been returned with empty promises of having their manager or their owner get back with me.

No one has ever called me back and I am done with being patient. I am thru contacting them myself. 69 refunded back to my MasterCard, please.

The rooms were not cleaned but that was not the problem we accepted that due to the storm and shortage of help. Cindy and Meisha were wonderful and they were understanding but Celeste was horrible. When I called today to verify a charge to my account that was to be charged to a different account then the one I regisitered with so my credit card was charged and charged again on my debit card.

I am so upset that this woman called me 'CRAZY' when it was an obvious error on the part of the bank and the hotel. I just wanted to know that it was not going to come out of my account and I would not be charged for checks that are not covered due to the extra amount taken out of my bank.

I am not rich, I do not have a lot of money and this storm cost me every cent I had and now it is costing me…

Re: Quality Inn & Suites 7325 Davidson Pkwy North, Stockbridge, GA, US, 30281

Name: Samuel Scales Confirmation Number: 24021199 Reservation Status: Reserved Check In: Friday, Aug 18, 2017 (1:00 PM) Check Out: Wednesday, Aug 23, 2017 (11:00 AM) Number of Rooms: 1

Good Afternoon:

Before I begin, let me say this. I apologize for just getting back to you so late, especially since after your organization sent me a link (after my stay) to explain my experience at one your locations. As you may know from as I'm sure in your job, since I've been back to work, it's been a non-stop roller-coaster, of "to-do's", "past dues" and other what nots, that seemed to eat up my day, as if I've been gone for several months, rather than just under a week. So this is the first time, I've had the opportunity…

Conformation#1817601056 Pin code 3419. I had booked two rooms. At least 1 handi-cap. For. 4 seniors. I spoke to a women on the phone before we left Edgewater FL. For we were being evacuated for hurricane Irma. You can not see my disabilities to look at me but I get assistance from the state my home three days a week.

I will be 64 in Oct. The Ladies with me are 86 my Mother, her dear friends 87 and 91.

Also when I made me reservations I made sure that I said ground floor. The only thing the woman said to me on the phone different was that our rooms may not be next to each other and there was no non smoking.

Because of the hurricane I understood. When we finally arrived after a 10+ hour ride gruesome that should have only take 5. Which is not the hotels fault at all. But I had called the…

My bank account was overcharged which caused my account to overdraft after spending time away from my family at the front desk trying to fix the problem they finally seen where I was overcharged They said they would refund but even after showishowing proof of overdraft never offered to pay even though it was the hotels fault

Dear Consumer Affairs, My brother and I stayed in your facility in Burkeville, VA on Sept. 5th, this past week. The staff was very kind, but when we left, I left the information at the desk that we had seen a roach slide down from the nightstand, and a millipede, which I captured hiding in the bathtub.

It was an uncomfortable sleeping situation, not knowing if something was going to crawl up into the bed. I told the clerk, Mike (a kind young man), that the room would need to be treated before someone stayed there again.

00 for the room, but I still feel uncomfortable about sleeping in that hotel, even though it is a convenient stopping place if we need to take care of family affairs on the way to a little town named McKenney. Thank you for your consideration, Mary Andrews

To Whom it May Concern, On August 5th, 2017 I had reservations made on-line to stay at the Quality Inn at 5200 West Lincoln Hwy. Matteson, IL 60443. When we arrived the motel looked ran down. I asked to see the room and it was small and not very cleaned.

I requested a different room. If I could have got a refund we would not have stayed. When we checked in we were given the same room we looked at. While we were at the Rod Stewart concert my friends' 20 year old daughter stayed at the motel.

She called during the concert to report that there was a large party with underage persons who were running around the motel and partying. She complained that the smell of marijuana was so strong that she had went to the lobby.

We felt she might be exaggerating, but no, when we arrived after the concert…

I had resevered a Jacuzzi Suite for Sept 3,2017. Now my husband and i dont get out very much for several reaaons, so needless to say we were so very much looking forward to our night out!

However upon our arrival, after making us wait in the lobby for 15 min to be told that our room qaa not clean and we could take another room or cancel! We didnt want a regular room that was the hole idea of us renting the roon in the first place!

They could have aak us to come back in 1hr and cleaned the room!!!! If i have to cancel in order not to be charged then they should have to let you know ahead of time that they are to lazy to clean your room!

Check out time is 12:00pm so they were basically saying that in 4 hr. ( we didn't arrive till 4p) they could not clean a room they had a reservation for!…