Quest Diagnostics

I had blood work drawn at the Bethel Park Quest office on 10/5/2021. When I try to view my test results, the list of tests are there, but there are no results. There is a message saying something about imaging studies and there is no component info.

I have tried to speak to customer service representatives, although they are very hard to find because of all the automated responses that tend to disconnect the caller. I have tried sending e-mails too. Apparently no could care less about getting these labs posted to my on-line account.

I was able to get someone to fax me a copy of my results, but she did not have an access level to transfer me to anyone to escalate my problem. How about some accountability here? If my results are in someone else's chart that is a HIPAA violation. My results…

I was cut off in traffic today by a quest diagnostics car who also slammed on their brakes after cutting me off. I was going into a heavy traffic red light and was coasting to a stop. This a&@h&$e cut me off and also slammed on his brakes about 75’ short of the place we were all slowing down to stop at red light. Really should not be driving I had a young son in the car and almost put him through the windshield trying to avoid this maniac. Can you please address that I am 60 years old and drive for a living. Always drive speed limit in center lane and never take any chances. Your driver is unsafe to be on the road.

License plate 31067 florida

This was in Oviedo Florida at roughly 430 EST at the intersection of Mitchell hammock and aloma

My doctor ordered my 3rd stool sample test for C Diff only. I asked the nurse if I’m suppose to freeze or refrigerate samples. She said, “don’t do either, just store it in a cool place, like under your house”.

When my test came back clear of C Diff, when I clearly still have it, made me question the nurses instructions. So went on line and it says stool samples need to be frozen. Mine were left out inside my house at 70* for like 5 days before I turned them in.

Even the last sample was out for 6 hours. I went down to confront lady. She was not there. A coworker told me her directions were wrong and gave me a supervisor number. I have left 2 messages with supervisor and she has not even returned my calls.

I don’t know how that works, if C Diff stays alive in warm or dies, but I would…

I received the worst service in my life at the Ralph avenue location. The slam the door in your face and lock it to make sure customers leave while issuing seven only patients in the room rule. One time I came at 3 minutes to three and stood at the door until 345 they open it and nobody was inside the lady was so upset.

People came and left since there was no bell or live operator to call say hey I’m here. One staff lady was so nasty and rude to me. She yelled at how I made a fist and left the needle in my hand and tourniquet while slowly rocking the tubes.

Had me there for three hours waiting due doctor making a mistake on my sheets but it was not my fault. I will not be using their lab anymore after that experience. The staff is very nasty. They need supervision at that location.

I had to take blood work for back and shoulder surgery. I went to St Vincent hospital in Bridgeport CT. I went to quest in West Haven CT. 687 Campbell Avenue Ive been there in the past . Never had a problem .

I’ve arrived at 12:26 pm today signed in and waited 27 minutes. A black lab technician I’ve noticed she already had an attitude. So when I sat down she asked my information and the doctor name. I told her she copped an attitude.

Telling me that’s not what she see . She mentioned the PA with the doctor team Her name is Laura. She was annoyed I told her look I went to an appointment and everything is there. She said with an attitude because I told her that why are you asking over like I’m lying.

And she said loudly and slammed her hand on her table and said I don’t have to take you…

I arrived to the Newark location to have blood work done at 11:20 it’s now 11:30 the young lady stated tht she will not be able to help me until her appointment at 11:30. No one has came in yet, it’s now 11:40! I’ve been to this location before without an appointment and was able to get see..

On 10/13/2021 I went to QUEST DIAGNOSTICS 523 N Alleghaney ave in Odessa Texas, I arrived at 9 am, as I was instructed to the day before. I was given a number and told to wait in the lobby. I was called back to submit a drug test after about half an hour of waiting time.

I tried to submit a UA however I was unable to submit a sample filled up to the fill up line marked in the specimen container. The nurse working at the time instructed me to wait in the waiting area and to drink more water, as I was walking from the collection area back to to the waiting room as the nurse was disposing of my UA, as I was opening the door to the waiting area the nurse yells down the hall to me and

says “ if you weren’t ready you shouldn’t have came” saying it loud enough to cause a scene in the lobby…

I have received a bill from Quest Diagnostics which has an incorrect insurance number for Florida Blue Cross/Blue Shield. I have spoken to my insurance and verified that my lab tests are fully covered by my insurance. I have tried to contact the so-called "questions" number and have been on hold for over 45 minutes. I have no intention of paying money for services that are fully covered by my insurance. Your customer service leaves a lot to be desired.

I am not about to go online and spend my time providing information. You need to have representatives available to speak to patients, especially when you are sending incorrect bills.

Good afternoon I took my mom into Springfield at their quest on Whiteside. There were two women at the front Melinda and Renee they were very rude my mom was in the back with the lady named Paula Melinda came back in to the room and

started arguing yelling at Miss Paula Ms Paula conducted herself as a woman she is why Melinda was very nasty this has been on my mind all day. I will never as long as Melinda and Renee is at that site bring my mother back to have her witness another employee rip into an employee in front of a patient and

I'm pretty sure this has happened on numerous occasions and I'm ready to take this public and have my my husband contact that lady Miss Paula to have your company sued if Melinda and Renee is not reprimanded and I will be reaching out to miss Paula by next…

Poor customer service and no patience. Very short and rude

This company, out of the blue, put a collection on the 3 major credit companies in the nation. Not only I have no recollection of visiting any of their facilities in the last 10-12 years, but I never been billed, e-mailed, or called by them showing proof of service or requesting payment.

This action is absolutely irresponsible in many ways and should be stopped by the proper authorities. The impact of such reckless mistake of their part is detrimental for the consumers' credit scores, and it can take months to fix something they ruin with a few key strokes.

Sadly, a lot of people pay right away while the company profit from a mistake, and so the saga continues. I choose to do the right thing using every resource out there to fight and make right my consumer rights, and I encourage…

HORRIBLE!

Accounting department is HORRIBLE! - I had not been there in over 10 years, never been without health insurance, yet they put a collection on my credit for ridiculous $281.00 which can be paid with a credit card...

Never billed, never called... they just showed up for I don't even know WHAT... No account number, no address, no phone number, just a credit hit!

Unprofessional, un-ethic, cheap! Rather die than use you...

Effective today, I am officially filing a discrimination notice against Quest Diagnostics Bestgate located at 920 Bestgate Road, Suite 1D, Annapolis, MD 21401, 410-573-4891 and their employees.

The Quest Diagnostic employees, 2 African Americans (#1 and #2), were working on Saturday, September 25, 2021, and they refused to see me as a patient as I was 10-15 minutes late for my 9 am appointment. When I pulled up to the location I was required to sign in from my mobile phone. I received a return text from Quest indicating to me that I was more than 1 minute late and that I had to reschedule my appointment. I observed the parking lot and there was a total of 4 vehicles in the entire parking lot. I was under the impression that I could then do "a walk in" appointment as I have done several…

Hi

The date of my visit was on 9/27/2021 at 2:30PM CST at the 2817 S Mayhill Rd Denton, Texas DOB - 4/4/1984. Barbara Moulton was the lady who helped me and was extremely rude. I was racially profiled, discriminated against, my HIPPA rights was violated, falsifying of government records along with several other violations. I came in for a employment prescreening, Barbara greeted me and was on time things were going perfect. As we walked over the lockbox area where you place your belongings in the box i was asked to place all of my belongings in the lockbox. I have taken several drug screening test so im familiar with the protocol. I had on a adidas track jacket, slides and soccer shorts, the only valuables i had was cell phone, wallet and car keys. I placed all 3 things in the lockbox and…

I am an 86 year old woman who has A-fib and need INR testing often. My physician sent an order in to one of your labs for testing. When I got there I was told there was no order sent. This happened 3 times.

My doctor sent a standing order but Quest did not want to accept it. My doctor then sent an order for 50 tests. Again they said no order was received. You can’t get a human being on the phone EVER!! I’m done with Quest!!

On my way to Quest Diagnostics on the Old Road in Valencia on 9/21/21 I was told this lab does not take appointments and I can walk in for a blood draw. I arrived at 1:00 pm and there was no one waiting to be seen.

After waiting about 15 minutes The lady working (she would not give me her name but she was the only one working the lab) she called in several people before me. I asked her why I had not been called before them and she said I don't have an appt.

I told her I didn't know I needed one. I was told by the Quest on Tourney Road that I didn't need an appt. She then was rude and said if I don't like it I can leave. I decided to stay since I was already there.

No one was waiting to be seen and the lady made me wait an hour before she called me in. She jammed the needle in my arm so…

The Texas City location is so very RUDE and UNPROFESSIONAL. Your employees need to be educated on how to speak to patients who are obviously human beings and not be spoken to as prisoners. I will NEVER recommend anyone who ask about Quest in the Texas City location.

I work in the health care profession and I understand about COVID and it’s 6 feet guide line.

First off the location is small size. The room there is NOT equipped for the business to take walk ins AND appointments at the same time considering the nature of business. As I checked in, there were already 6 people standing in the small hallway out the door.

Going in there were people standing waiting to check in on machine and chairs scattered around with people sitting. I stood in the far back corner after check in and was 6ft…

I always go to your location in Morgan Hill CA. Have been satisfied until 9/15/21. On 9/15/21 I went for a blood draw for testing. I asked the technician isn’t it a bit bigger middle? She said no. Well. today is 9/18/21 I still have a huge bruise, a size of a quarter.

It is not acceptable, they should be more careful of what they are doing. For someone at my age they should be using the baby needle which has a hose attached to it. That’s what they used to use on me when I want to blood draw at the County Hospital.

I called on 9/13 and was told the location I was going to had the test kit I needed and to go on over; so in 5:00 traffic, I went 10 miles. You are greeted by an iPad, not a person.

After waiting 15 minutes, I opened the interior door to ask a lab tech if I could pick up my test kit. She screamed at me and said no, if I didn’t have an appointment. I told her I had called and she said, again screaming, I had been given bad information.

I left without my test kit. The location was Overland Park , 10550 quivera, Overland Park, the woman was right inside the interior door. I want this addressed and I want a response. Ann Melnyk, 9132446462

I took a drug test for employment on 08/25, here it is 09/13 and yet they still don't have my results! It's been almost a month.... I will NEVER use quest again!

20 Minutes before lunch the manager from Quest located in 12210 Fairfax town center Virginia was very loud. In a loud manner stated!” No appointment no test… This are the wrong place to come.

No customer service!!!!! Asked if I had an appointment I said no. I understand that because of Covid one has to do appointment. But emergency cancer patients, people that need a surgery does not have the luxury to do an appointment for a blood test when they have so many issues in their head. If you have your vaccination and or your card and face cover why can you be treated as customers and with respect. One that works in the medical field has or should a least have to have some empathy, be polite, courteous. No matter how difficult or hard is her work. When I asked for her name she said Tanya. When…

I started a contract job at Quest Diagnostics 2 weeks ago. They threw me on the field even though I was supposed to be in the training phase. There was overcrowding at the location where I worked because the nearby location was closed.

I was getting 20-30 sticks per day and I did very good job. I love my job and also devoted to my job. Two weeks later, right before I went to work, my agency called me and said that Quest didn't want to work with me. This is so ridiculous! I was so successful!

I think the only reason is racism because I was the only white person working there. At the same time, I saw how the two administrators who were there treated people badly, ignoring mocking them and playing their phones while endless line was in the living room.

(You can also check the google…

quest located on 952 S. FRY RD , KATY TX never answer their phone service and system is letting patients schedule appointments for saturday but that quest is closed.

I had the pleasure of experiencing the worst, unimaginable, and unthinkable customer service at quest diagnostics. My minor child had a scheduled appointment on Saturday, August 28, 2021 at 12:15 PM. Granted, I’ll admit showing up to the wrong facility at 4510 Medical Center Dr, located in McKinney.

This particular location is closed on the weekends and soon as I realized the error. I hurried to the correct location at 730 West exchange quest diagnostics inside of Walmart in Allen. I arrived and sign in at 12:26. The phlebotomist eventually came and called my child’s name.

Please keep in mind that my child has been fasting overnight. She stated that “I “ don’t have an appointment. I assured the phlebotomist that I do in fact have an appointment and offered to show her the confirmation.…

I went to Quest in Los Angeles and was paying cash out of pocket as I had no insurance. I handed them the test paperwork and told them I was paying cash and that I had NO insurance so was paying only for the tests ordered on the paperwork I had and they gave me a price. I paid that price.

A few months later I received bills for additional lab work Quest claims the doctor ordered. I told them, I did not order these tests and I cannot pay. They sent me a form for financial relief. I submitted that form and they still are sending me bills claiming they needed more information.

They are asking for W-2 form. I don’t have a job or income! I have called the number on the bills and was disconnected after holding for 39 minutes, then 49 minutes and again 29 minutes. I got someone who then told me…

The man that’s was there was smoking in the building and talking on his phone very loud I just don’t understand how quest would hire someone like that I think that y’all should reevaluate who you guys have working for you this is unacceptable and unprofessional The lady that was working there with him say he was a group lead out of all my years of coming to quest I’ve never known for any of their group leads to be that disrespectful and

unprofessional you guys are going to lose a lot of people because of that guy I will never return I will go to LabCorp from here on out

As a Doctor of Public Health and leading health sciences researcher with 30 years of experience, Quest Diagnostics is among the worst healthcare organizations that exists in the U.S. Access, support, service, and policies of indifference have reached a pinnacle that I will no longer tolerate--for myself and the general public.

In October 2021, I will begin my unprecedented and unmatched rollout of a worldwide multimedia enterprise that will begin with the factually-based study Quest Diagnostics and their example of what is wrong the the U.S. healthcare system, including the financial relationships with large investment firms such as Fidelity and Blackrock, investors in Fidelity and Blackrock, regulators, lawmakers, insurers, private business, and the deleterious effects to public health…

Hello, I'd like to file a complaint against a phlebotomist at Quest Diagnostics, in Redlands, California. We went there earlier today, at around 10am, for our nonverbal autistic son, Kevin D'Amico. From the very beginning, this one phlebotomist (with long black, curly hair) had a very rude, agitated , unprofessional demeanor.

There was an apparent issue with the fax from the doctor's office.

First only the top part of the page printed, then the year for my son's date of birth was wrong, and then the phlebotomist complained that there were too many tests being ordered. For each time, she treated us very rudely and like she was extremely annoyed; instead of using a professional tone.

In any case, due to the confusion with the fax, I decided to go back to the doctor's office and pick up the…

Hello, 1416 newkirk ave brooklyn ny 11226 The people working there are very very rude, I went to drop my son stool and the keep me waiting outside in the street for like 40 minutes I told the nurse I just want to drop off she respond to me you have to wait rudely.

MY DOCTOR WHATED ME TO GET SOME LAB TEST DONE SO I WHEN TO THE QUEST DIAGNOSTICS ON 14831 N DALE MABRY HWY TAMPA,FL BUT WHEN I WHEN TO QUEST DIAGNOSTICS I WAS TOLD I HAD TO MAKE A APPOINTMENT SO I WHEN HOME AND NADE A APPOINTMENT. THEN WHEN TO THE APPOINTMENT AND THEY CALL MY NAME THE TECH DID NOT WHEN TO DO THE TEST BECAUSE OF THE DOCTOR LOCK OF INFORMATION SO I SAID I WELL CALL THE DOCTOR SO

HE CAN FAX THE INFORMATION AND THEY SAID THEY CANNOT DO THE LAB AND THAT I HAD TO MAKE OTHER APPOINTMENTS, AND I WAS WITH OUT EATING ANY FOOD FOR THE TEST. SO I DO NOT UNDERSTAND WAY THEY WOULD NOT GET THE FAX MY DOCTOR WAS WELLING TO SEND AND MAKE ME DO THE HOLE THING AGAIN.

I'M A SENIOR AND I HAVE TO DEPEND ON A RIDE TO GET TO THE LAB. I ALREADY HAD A APPOINTMENT IT WAS NOT MY FAULT THAT WAS…

I cannot get on MyQuest. I have received your written instruction on how to change my email. Unfortunately the first step requires me to log on to MyQuest account, which I cannot do. Logging on requires me to obtain a confirmation which was sent to my email.

net) is one that I have not used in many years, and one which I cannot access. com), since you contacted me at that address. com.

I went to the rockwall, tx location on Arista Dr. at 11:15 8/20/21 the phlebotomist was so hateful and unkind. She called me to the back but blocked the door mostly with her body, seemingly intentionally making it difficult for me.

She was demanding instead of asking for my information. She jabbed the needle in my arm, rammed the vials onto the needle for all three draws. Then she jerked out the needle and scratched me. She clearly hates her job …or me.

Mrs Cecelia, I am so sorry I missed your call today, I also see patients and was not able to pick up the phone. I went to the Quest office at the Pembroke Rd at 33027 at 8am this morning 8/20/21 there were a few people in the main lobby all with mask on and I entered my information and waited patiently.

I kept referring to my name on the board in lobby. I saw that a few times it was packed and the staff kept coming out stating that the lobby cannot have too many people in or they will shut them down.

I look back at the tv and saw I had 12 min left. I looked once again and my time was pushed back to thirty minutes now I am waiting now 1 hour in the lobby and when I spoke to one of the staff members about the time she told me that appointments times go first and

that I probably will not…

The lab site I use is on Riverdale Ave in the Bronx. I have been going to this location for 5 years. I have advanced liver disease and just received a transplant. I have to go every every week for labs.

My physician has placed an order that is good for 6 months. The tech staff refuses to acknowledge this and gives me a difficult time each week. I am not feeling well during these visits and are immunosupressed There are different staff each week.

The technician this week refused to honor a paper request for 6 month. It was signed and dated by MD. The technician was rude. Asking me to stop shaking. ( side effect of meds). Please please help so others do not go through this.

I would to another location but just too far. I await your response Selene Messenger

The staff at 151 N. Sunrise in Roseville are rude, mean, and unprofessional. I had an appt but arrived early. She acted as if she was angry with me for even thinking I could get in sooner. The tone of her voice and the way she said it caused me to turn around and leave immediately. I will never return.

Never received my tests results. Labs were done on 7/30/21 at 21653 FL-7, Boca Raton, FL 33428 by Annett. Multiple calls to customer service manager Peggy Wheeler never returned and simply ignored. I had to cancel my doctor who requested the tests visit because never received the result.

This is negligence which effected my health and well being

Hm not sure where to start. I have never seen a worse running office ever. I'm currently at your Todt Hill office in Staten Island. Been here for 4 hours w 3 children who are fasting. Still haven't been seen. It's 12:30.

Someone reach out to me please. Lisa Gordon 347-278-3563. We use your services very much and I will never come here again if someone doesn't get back to me.

I've called twice. On hold for over an hour both times and NEVER has someone answered.

lab results are delayed making it hard to plan care for patients. I had a gc and chlamydia ordered it was collected yesterday. I called today and they said would not be available till tomorrow. It is to be run on urine.

it should have been dipped when urinalysis was done. I asked the man on the phone why the delay. He said we get thousands of samples a day. poor service. I will file a complaint with peoples health

you cant reach anyone they will never call you back

Dear sir I am a veteran and for many years I have been sent to have lab work done at quest diagnostics located at 61 Lincoln st in Framingham ma 01701. The veteran Administration for many years has contracted with quest for all veterans to use quest diagnostics .

That being said I signed in at the kiosk and was assigned the number 2 for lab work I waited 30 minutes and the lab tech called others after my check in to draw blood . I enquired that I was next and she said that I was to wait until all scheduled appointments had been taken.

The lab tech pointed to a sign that said for faster service make an appointment and nothing about all veteran walking having to wait until all appointments have been taken. I was truely upset and said that the sign is generic and doesn’t say anything about…

I had an appointment this morning, when I was about to cleck in one of the nurse told me to take off my disposable gloves in order to touch the check in tablet. ” I took them off and took a seat.

” Each person that walk into that office this morning was no wearing gloves, and I did not see anybody disinfecting the check in tablet or the waiting room, so why did they make me take off my gloves? I’m trying to protect myself and these two nurses forced me to expose myself.

Website is very confusing. Does not allow you to make an appointment and is a total waste of time. I am not interested in taking my granddaughter in foer covid 19 OR DRUG TEST. I just want her to get the simple blood and urine test the doctor ordered so she can play volleyball.

Why do you make it so hard? You seem to try to do too much and do nothing well. If there were other options we would not be here.

Attendant not wearing a mask and wear people walked in not wearing a mask she quacking said I’m not the mask police. As a medical office that is completely unacceptable and outrageous given the dangers of COVID-19 and the Delta variant. From that point on went out of her way to as rude as possible demanding information she had in her hand and speaking unprofessionally.

On July 29, 2021, at 9:00am, within your facility located at 890 Mill Street, Suite 302, Reno, NV 89502 (phone 775-276-1029), I had my blood drawn for an electrolyte panel. The technician, while a very pleasant lady, ruptured the vein on my left arm.

I had warned her that my veins can roll and that I had spent some time in hospital and had scars on my arms due to IVs, but she still damaged my vein. It is several days later, as I write this complaint to you, and I still have a black mark on my arm.

I have never had an experience with Quest Diagnostics like this previously and I hope you can give further education to your employee so this will not occur again.

This is the first time I experienced a rude and out of line employee from quest. Normally all my labs are Stat to meet chemotherapy appointments made 2-3 days after labs are done. I asked the Male who ran my blood work to make sure the order was Stat and was greated with a rude sarcastic tone of voice and was told instead of okay I can check, he said I was out of line and

he didn't like my tone of voice in asking for this information. Although upon leaving the receptionist was more then happy to help and contact my doctor, the Male who took my blood was rude sarcastic and in my opinion should be released immediately from this position.

I have never been treated so rudely by anybody in the medical field.

Worst company and customer service ever. Have made 3 calls to try to figure out why liberty mutual is receiving a claim from you guys. Waited over 25 mi utes x2 and 20 mi utes the 3rd time eith o resolution.

Your staff is rude and do not provide any assistance. I will make sure I never use quest again and will report this to physician manager of practice

Rude staff. Never able to get an appointment just plain nasty

The waiting room was completely empty and they did not accept a walk in patient.

6853 SW 18th St, Unit 301 Boca Raton, FL, 33433

Do, not Harrase me over the phone about my doctor bill I did not ask you to send me a text message over the phone about my bill. I ask you to send my bill by mail 2 weeks ago.This better not happen again!!