QVC

On Monday morning, Dec. 5, 2022, while it was still showing on TV, I ordered the package deal, of a 9th gen iPad with 256gb that included the carrying case, Wifi, app for college, charging cords and cord wraps, a case IKat wrap, a keyboard, a stand special, etc., was for $659.98 or 5 pmts of $142.00 with tax;

I spoke with the service order person, I couldn’t understand her name thought Ijmia as I wrote in my notes, after waiting thru the wait during the TV special; #E313311 $659.98;

She then brought up my old address in their system for my phone, I told her I had moved in 2013 to current address, I gave her that information as well; told her it is also my billing address and she assured me that it had been changed; I would receive the package on or before December 10, 2022; I said ok…

I do not know why I have so many problems when ording things from QVC. The last two times my items have show that the items are sitting on the dock and not moving both on QVC website and UPS website and when I call them they tell me they do not know how to send my items.

Because someone has mess with my account at QVC is what they are telling me at the company. It shows to send it by UPS but then it tells them the post office is to receive it so who do they have it pick up by that is there question so it just sits there unti someone can tell them to put it on the UPS truck.

This is not right just send it UPS and forget about the post office. Please Help.

Placed order for Brooks Lazy Boy Chair several weeks ago with a service rep. Said I would receive chair around December 5th and trucking company would set up delivery date. I haven't heard from them I called QVC and was told there is no order placed for that item.

I am really disappointed with whoever took order. I looked up order status and it was not listed as ordered that is when I called today

Bought a Dyson cordless V8 vaccuum, it did not have a user booklet with the product so I have no ideal how to use the accessories that came with. When I notifed qvc and asked for ownership manual they replied they could not help me.

When i tune in to a show, like in kitchen with David, so often there will be a segment that goes on forever when qvc wants to push something totally unrelated. Such as a mattress or computer. Then preceded by and often followed by the unrelated products dedicated show.

Stick to topic, I tuned out today.

So sorry to see that QVC that I have enjoyed buying product from for so many yeats,continue to sell Temptations for years and are made on China very cheap with cheap labor what a shame

I have been waiting for 2 keurigs that I ordered on 10/2 it keeps giving me delivery dates and it never ships. I chat with customer service and they keep telling me it’s a computer problem, Qvc is a big company how can there be a computer problem over a month.

It is really frustrating and I don’t think I am ever going to get my Keurigs at least they should be honest and tell me what’s going on. This is the worst customer service I have ever gotten. Please find out what the status is of my order.

Ordered TSV on 10/23/22 kitchen aid stand mixer was given a delivery date of 11/3/22 was reviewing my account on 11/3/22 was still listed as processing!!! Called customer service they said it is still processing and will maybe ship 11/4-11/5 with a estimated delivery date now of 11/9/22 that is 17 days after order was placed what is happening to QVC.

Also told they sold alot and that could be the reason but my order was placed @ 12:03 est on 10/23/22 with that being said my order ahould have been one of the first shipped so now i will wait until it is delivered not to happy with QVC need some answers Was a loyal QVC customer from the beginning

I ordered a apple Ipad the first of Oct. 2022 and never did receive it. When I called she said the label had been printed but it was never mailed. she said they must have run out. When I ordered they had plenty, so why did I not get mine.

She credited my payment back to my credit card. Why did people who ordered after me get what they ordered and they didn't even let me know anything. I want my I Pad. P

I purchased a plaid ‘shacket’ and it was too large. I put in for an exchange to a smaller size, and returned my shacket. I was even emailed that my new one would be shipped out as soon as they received notice from usps that I returned it.

Well, I never received my replacement so I contacted qvc and she said my order was closed and they issued me a refund already. Well, that was the furthest thing from the truth, and they charged my account twice. I deleted the app and won’t order anything else from that company.

Too much dishonesty and too much of a headache to deal with.

I bought Bethlehem candles one of them is not working they are sending another one out and I have to return the other to a ups store or the post office qvc is telling me I will get a label but I will have to pay 7.95 to ship why should have to pay anything that is totally ridiculous! Amazon gives you free shipping on any returns not happy will definitely avoid buying anything from qvc ever again

I have been ordering from qvc for many years. This week I received 2 orders that were not correct.DO THEY LOOk AT WHAT THEY ARE SENDING OUT!!!!! I a seriously thinking of cancelling my account.

Why do I have to speak to a 3rd world person an listen to cows dogs an other animals in the background when I am trying to order or return something especially when they don’t understand what your saying I have to repeat myself several times I want to speak to an English person no one else

On Octobet 1 2022 QVC refused my order which I tried 5 times. I found out my account was locked. When I called customer service she said there was nothing wrong on her end. Then why am I Locked out.

Idoits don't know what they are doing. So they will get no order from me. Too bad !!! I am angry.

QVC had changed my order from the active status to the backorder. It is very difficult to file any complain directly to QVC. They set up system to give you run around

Ordered a pumpkin enzyme mask back in may. Never got a confirmation email. Figured it never went through. Then noticed a charge on my debit account. It was for the product I never received! Contacted QVC many times and was told they can’t help.

They don’t even have my email registered on their site. And I tracked the product and it still says awaiting package! I want my $50 back for no item received!

ABSOLUTELY THE WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED..

No way to speak with a human unless you’re snared into one of QVCs “join” schemes for a $100 gift card or joining some Email Resolution Company which has absolutely nothing to do with my issue!!

I want to know where the hell my 30 Aug order is??? That’s it!! None of the listed Toll Free numbers work. They just keep looping back through the same menus over and over and FINALLY basically tell you to piss off!!!

I will NEVER EVER EVER ORDER FROM QVC again.

Thank you for your time looking into this matter

I've received 4 pkgs now without a return label. You need to fix this or I'll stop shopping. I don't have a printer. I've been a good customer for more than 20 yrs now. Please Ms Bolton

$ 400 plus Put card information in and it accepted everything. I even got an email that your Oder has been placed and preparing to ship. So nothing to worry about right? Nope they had my phone number and info.

They didn’t give me a courtesy call to verify anything or to let me know there was a problem with the information, as far as I was concerned my order would be on the way.. all customer service could say was we are sorry but they are sold out. QVC sucks.

I spend a lot of money with QVC in the past. But they have seen the last of my money not that it matters to them. Customer service is rude and a joke. Including their so call supervisors. Same your money and your time!

This company will run your card anytime with out your consent please beware that is not a good buisness practice. Scammed $300 out my account without my approval and I will fight them to get my refund this has happed to too many people.

The Apple store Mgr. has verified that QVC sold me a MacBook Air that was previously returned to QVC! QVC sold me a “refurbished” laptop, as a NEW device, not disclosing that this device was REFURBISHED!!!!!! Apple made me show my receipt for the device as they verified the device ID was purchased in 2019 by another customer!!! They said you all do this ALL THE TIME!!! Had I been told this by QVC referencing this purchase using my hard-earned money, I NEVER would have purchased a used device, as new!!!!! 4 Apple employees including the Mgr. advised me that I was sold a “very expensive paper weight”!!!! Their words!!!!

I want a full refund for this item!!!!! Your Supervisors will not return my escalated calls— this afternoon being held hostage by the phone for HOURS last night!!!! They…

i order a item on august 16, 2022 and i been waiting to recieved my item but it does not take qvc long to get their money out of my account the item did not come for 10 days this is terrible business

I am a long time customer so I’m extremely disappointed by QVC’s attempt to overcharge me for some cheap grocery store cookies. I ordered Dewey’s Bakery Cookies after seeing them on tv. 74 for 3 little boxes of these wafer thin cookies.

The next day I went to the grocery store and was stunned to find the exact same cookies on the shelf for $3 per box. 74 and grocery store $9 for the exact same product. I am very unhappy with QVC.

I tried, without success, to send a Dooney Burke Pebble Grain Satchel to my friend for her birthday. I found the satchel I wanted and made the purchase using Pay Pal. I paid for expedited shipping to ensure she would get the satchel before her birthday and before she left on her trip.

When the gift did not arrive on 14 August I checked the status of my order and found that the order had been cancelled. I had not been informed that my order was being cancelled. I reordered the satchel and again paid for expedited shipping.

I received an email on 15 August informing me my order had been cancelled. I assumed the email was referring to the reorder so I called the phone number provided in the email. I learned from the representative that the cancellation was for the first order and when I…

First my complaint could have been resolved if you actually had customer service. I was trying to find out why all my "easy" pay payments showed up on my last bill? they are supposed to be a monthly installment so the customer can budget items purchased.

It is not helpful to have them all charge at once,plus it ups the interest that you are charging me because it shows on the purchase side . I looked at last months bill and that did reflect this type of billing.

I tried to speak to two women in your "customer service" department and they could not assist me. would even take the time to explained why I was charged this way. I feel this is deceptive on QVC part. It is not the first time I have had a problem with your billing department definitely needs to be over hauled.

you need better…

First let me say I have been with QVC for about 29 years and love the products. BUT recently I have place orders on check status and decided to do the payments instead. And each time when the customer service representative did my order they would give me a delivery date.

When I go back to check everything from my account the items are put on backorder. VERY DISAPPOINTED!!! My order for the large frosty blowup the representative told me I received the last one but still didn't get one, so that is what I am worried about with my floor cleaner.

Even though I was supposed to have 1 held for me on check status. I would like to hear back from someone to explain why even though I had 1 held for me on check status that now I might not even get one, seem like you are committing to products that…

How about having a proper pre authorization process before taking people’s money and then giving no real reason for cancelling their orders. Company deserves the crap reviews it has

If possible asked QVC if I could return a product though it was well out of the 60 day guarantee. This was no small product,and the cost to them would be quite high.

However sending labels etc and arranging collection,which my husband and I are over the moon. Thank you Selina Customer Support.

Hello, my name is Ronda Ellis and my account is locked and I don't know why. I did a chat with a QVC employee and she said I owed 1000.00. I do not!!! I have several easy pays but they are being paid monthly. I have been ordering with no issues until a few weeks ago and then boom!! my account is locked. She also told me that I have 5 accounts that have been closed but I don't know what that's about. I have always enjoyed QVC and would love to continue to purchase. Thank you for your help in this matter.

Sincerely,

Ronda Ellis

I never received a very expensive item that was sent USPS. I have a mail slot, nowhere to leave a box. I was told I could be issued a refund or resend the item. Out of concern for my item not making it to me again, I said a refund was fine.

I then received an email that QVC would do nothing and I'd have to take it up with my bank/credit card. This is absurd, it is not my cards issue to insure an item that I never received. So I contacted customer service again and they told me they would issue a refund.

A week later and I have no refund. So I contacted customer service again. I was then told not only would they not give me a refund, they would also not send me a replacement, that it was no longer their problem.

So QVC does not insure their items? It becomes my problem that I never got…

I’d ordered a 65” Hisense TV and received instead a 55” LG. I called customer service immediately to inform them, and asked when can they pick up and also deliver the TV that zi actually ordered.

First call I made, the lady told me that it takes 3 weeks for Tv to be picked up and also receive my TV. I then requested to speak with a manager. Well, It’s been almost 24 hours and I still haven’t received a call from a manager and I’ve called QVC 5 times and have gotten nowhere.

I requested to return the Tv and asked for a refund. I do not want to deal with Qvc ever again after this!!!

I orderd 1 outfit. Order no 6890243697, but my statement showed that you send 2 the same outfits. , that the don’t charge me porto for the return. I also wrote, to credit one outfit. 49 twice for two month. Please let me know. Ruth Dibbern

Ordered a tv on june 9 2022 never received the tv i was not able to track it or qcv couldnt track it money was taken from my account the day after ordering it then after getting no answers about the tv canceled that tv and ordered another one then on July 8 the 2nd tv was delivered to me but i had not received a refund for the canceled tv then

on july 10 then took 2nd payment for tv i never received called and told them i wanted my money back was only refunded 1 payment. 18 out of my account for this same tv again that i received a email from.

Qvc that stated that it was delivered on july 13 and it was not got a phone on the 12 from ceva Logistics your delivery company that they wanted to delivery the missing tv to me i told them to return it the person who sent it and they sent it back…

I have been a customer for over 20 years. Why do you continue to employ Shawn Killinger? She is rude, dirty looking with greasy hair, and wears ridiculous clothing. The drinking is totally unprofessional. She is the most inappropriate person for a beauty show.

I follow a thread about her, and many people feel this way about her. I am being nice her. In closing,the Jane and Courtney shows need to go.

My sister (Marcietta Washington larmarinc@gmail.com) purchased a substandard outdoor solar lamp that is horrendous. An attached video explains it all.

https://share.icloud.com/photos/0493iBSV3ZXJBzNqn_1u9noyQ

I have purchased many items from QVC over the last four years. Now, QVC is denying product delivery to all American Military Forces stationed overseas. I was informed that because I do not have a permanent physical address, QVC is unable to ship any products to my AE APO Mail Box number.

I believe this is a disgrace to all the men and women who serve in the United States Armed Services.

Been looking for a new air conditioner finally found one got the money took out. The next day decided to check the status and said it was canceled with out explanation. I had to call for them to tell me they are Discontinued!

I would of had no idea if I didn’t call, and it’s extremely HOT and I have kids now I can’t order another one till the money gets refunded back to me. Which means longer without an air conditioner! This is ridiculous and unprofessional.

First time ordering thru QVC and it has been so unprofessional and irritating. I ordered 2 Homelab countertop ice machine on June 10 And still showing as processing??? Order number is 06/10/2022 | Order #5557388257. Every time I speak to a customer service rep I get another excuse. No one can give me an explanation.

Please advise!!!

Catherine Susterka 402-880-0056 csust007@gmail.com

I, received a damaged/defective pair of, Side StichTencil Joggers in Petite-medium, blue . Order # 6889316218 ! As written and assured, thier will be no postage at all, for a damaged/defective item. The customer service representative, named Jackie, on Sunday June 1ith.

Was explained my total ,unfortunate situation and still insisted on charging me , initial shipping on damaged product ! I, explained again, this is very odd, because when A item is damaged, through no fault of my own. Why would I be charged for initial shipping postage.

That, it has Never happened before. Especially, after the unfortunate matter was explained. Not once but twice. Once again, she puts up a note stating postage will be charged for initial shipping ! I, was only charged, in broken down payments of 4 .

90…

It's pretty apparent that QVC has gone down the rabbit hole of terrible customer service bordering on scam. They've lost me as a repeat customer of 30 years standing.

I was on an auto-delivery plan, received the first item, no problem.

Second installment was shipped June 4. June 14, still hadn't arrived. I was unable to track. QVC rep said "wait til the end of the week."

As of today, June 19, still hasn't come and still cannot track. I called again. They offered a refund and cancelled the auto-delivery and said the item was "no longer available" so they reneged on their contract with me to provide the service.

Yes, I got a refund, but what I want was the item I purchased. After reading several reviews, I am seeing that this is a "new normal" for QVC.

I've shopped there for at least 30…

Placed order 5/31/22 received email on 6/8/22 that my package had shipped. Never received so I tracked and called customer service and found out my package was shipped on 6/14/22 not happy with this service.

I was so disappointed when I tried to order Jimmy the baker raspberry crumb cakes and received a message can not deliver to my address. Would like to know why.

33 Shipped on 05/22/2022 This was the Todays Special on QVC advertised as above with a cooling mattress pad. When mattress arrived there was no cooling mattress pad in the shipment. I called QVC spoke with Representative. 00. My complaint is: QVC televised the above mattress with cooling mattress pad as their Todays Special.

When I received the shipment from QVC, mattress was in box without cooling mattress pad. It is the responsibility of QVC to provide what they are advertising inclusive. The shipment of mattress without cooling mattress pad is unacceptable. The reason I chose this mattress was because of the cooling mattress pad.

I am 76 years old I could not possibly repack mattress pad from being on my bed already nor would I want too; since this issue was not mine but QVC. I am…

will never buy a firestick again from QVC, this not the first time this has happened to me. with QVC firesticks,i got one from Amazon over 2 years ago still working fine, now i have to pay to send it back, yes they will give me money , but

what about the PandP ipayed to get it delivered, GONE, Not very happy Bunny, Daniel Cullen Apartment 25 Conars Court , bt48 7ht 24 Crawford Square . Londonderry n. ireland

On April 7, I ordered a portable organizing desk (Order Number: 6880691083) from QVC online. It was shipped and arrived in a timely manner. Unfortunately it had a defect - one of the brackets was loose and insecure, preventing the bookstand from sliding smoothly into "its nest", without the bracket wobbling. On April 16th, following the instructions on their Easy Returns website, I emailed the company and informed them of the defect and indicated that I wanted to exchange the desk for the exact same model, but without a defect. I received the following response from QVC Customer Care that same day:

"Thank you for using our QVC Easy Returns program.

This email is to confirm we’ve processed your exchange. If you have not already done so, we simply ask that you return the original as soon…

I ordered a dyna trap from QVC, approx.1 month ago I'm tax exempt,was told to send tax number to them in finance and they would take care of placing order once they received ID number,I have called and talked to several of there employees and they are all working from home ,and they cannot get a supervisor , ceo to call me ,this is very poor svc .don't believe what they say,still don't have dyna trap

My complaint is with this stupid company QVC. They have fucking idiots taking orders. Size SMALL. Size MEDIUM. Are these anywhere near the same? No their not. My wife ordered shoes and ordered medium. Received email that their sending small. WTF?

Why don't they hire 1st graders to do the job. Oh wait, they would probably be over qualified. The big issue now is we have to send the small pair back when we get them, and we are stiffed for the shipping charge because of their stupid people.

We will never again order anything from the fucking place.

Your program guide is fucked up. It keeps changing program times and you can't figure out if it's our local time or it's eastern time. Does anyone at qvc know what they are doing?

I purchased a motorized La-Z-Boy recliner from QVC in December 2020. On air, the chair was repeatedly advertised as having a FULL 1 year warranty. The footrest broke in early December 2021. La-Z-Boy confirmed that the chair was under warranty BUT that I had to pay a 189.00 TRIP FEE in order to repair the chair. They did cover the repair in full.

I feel that the warranty mentioned on air is deceptive. It never mentions that there would be ANY COST AT ALL for repairs within the first year. I am requesting that QVC put a 189.00 credit on my account in order to remedy this inaccurate advertising. I would appreciate hearing from you at your earliest opportunity.