QVC

I ordered a rush charger for a Christmas present. There were two in a pack one of them came damaged. I called qvc and stated what was wrong and they told me they were going to send me replacement. Two weeks went by I did not get the replacement so I gave my first phone call and was told they were having issues and could not access my account call back in a couple hours and it would be fixed.

I called back two days in a row after that and was told each time that they still could not access my account. I waited a couple days called again and was told they still could not access my account and I told them I wanted to make a complaint and they said they would put it into my complaint into my account and somebody would email me within 24 hours.

24 hours went by and I receive no email so I…

The live chat person didn’t know how to do skip a shipment said I need to cancel it. I knew she didn’t know what she was talking about. I called Customer Service the lady did the request in a minute and I got my confirmation.

You need to train employees better and monitor calls. Everyone not customer service oriented.

I ordered a toaster oven from them on Dec 12 2021. I was told Guarantee delivery before Christmas. When I checked on Dec. 21st it said now delivery on Dec. 30th!! I called them up and just got the run around!

Then I switched my delivery to premium for $48 and was told 3 times by them it would arrive in 2 days. After checking again it still has not shipped!! I called again and they were very rude to me and still got the run around!

I was told 3 times they had over 1200 in stock and that the label was on the box. They charged my credit card already even though it still says in process! Very poor customer service. I've been a long term shopper with them but after this issue I don't recommend them to anyone!!!

Hello, I hope that you can assist me. This is the first time in many many years that I have placed an order with QVC. I initially placed the order (Order # 6864186783) with QVC on Nov. 29, 2021 for a 3 layer carrot cake. I ordered this cake for my husband's birthday, which was on Dec. 2....instead of the cake being delivered to me in Bluefield, WV, the cake was delivered to Meridianville, AL.

When I realized the delivery mistake I immediately spoke with QVC Representative, Antoinette, who told me that a replacement cake would be shipped to me and I would not be charged for two cakes as this was a mistake.

Since then, I have since spoken with many of your Representatives, Laura, Brittany, Tayia, Patty and just today, Dec. 15, 2021, Shannon...all very nice, very professional, none of which…

00 It came with an accessory kit, which I was very excited about, and it ‘sealed the deal’ on me making the purchase. I guess I shouldn’t have thought that because this was an expensive purchase, the accessories would be up to par.

I was extremely disappointed to discover the accessory kit was junk. Probably the cheapest of cheap. Available on EBAY brand new for less than $10. I immediately called QVC customer service to complain, and I was told, “we have no control over what is sent out by the manufacturer “ The ‘manufacturer’ was certainly not Apple or they would be hanging their head in shame.

Because it is so close to the holiday I didn’t want to take a gamble and send back the laptop as it is a much wanted gift for my son. I just can’t get over the absolute junk accessory kit that…

Program host Jane. She interrupts the experts, injects too many of her personal life experiences, generally annoying to watch, TELLS the viewer what they should order not suggests and doesn’t make me want to purchase any product she is selling.

I ordered an item from QVC on Oct 2. 50 out for that item and shipping. Then thus morning I check my bank account and notice the change was taken out again. they put it back in your bank account.

When it is sent to you the money comes out a second time. Guess what guys. Today is October 6,2021 and the money has been taken out twice but none has been refunded. What a scam QVC has going. Isn’t this illegal?

Any attorneys out there that want to take my case because I am pursuing this. Of course I was going to pursue it with the BBB but of course they are not a member. I see why. I believe what they are doing is illegal.

I will let everyone know.

I am extremely dissatisfied that my recent order (#5499136731) did not have a correct address in that the apartment number was NOT on the shipping label. I went back to my account and see that my correct address is the DEFAULT address. One two separate occasions I had contact on your CHAT window with two different individuals. They both said I did not pick the address. How would I pick if the correct address is the DEFAULT address? Is QVC's definition of DEFAULT different than the rest of the world.? Also both of these individuals just left the CHAT as I asked the very same questions I just did.

Hopefully, one year I will get my shipment due to the incompetence of your warehouse personnel or the inadequate process of your on line ordering process. You can certainly take out money as quick…

I received a messed up order. Want to talk to a live customer service person. Have been on hold 55 minutes. Tried live chat and no luck there either. This is PPS, piss pour service. Automated service can't help because I need to explain how my recent order is so messed up.

I LOVE WATCHING QVC BUT SURELY GET TIRED OF WATCHING SOME OF THE HOSTESSES ALWAYS "SHAKING THEIR HANDS AND ARMS" WHILE DEMONSTRATING A PRODUCT. HOW CAN A PERSON REALLY SEE A COMPLETE PRODUCT WHEN SOMEONE IS SHAKING IT IN FRONT OF THE CAMERAS.

I JUST DON'T ORDER CERTAIN THINGS BECAUSE OF THAT. I TRULY BELIEVE THAT IF YOU TIED THE HANDS OF SOMEONE BEHIND THEM, THEY WOULDN'T BE ABLE TO TALK BECAUSE THEY HAVE TO CONTINUALLY BE SHAKING THEIR HANDS AND ARMS WHILE TALKING. WHAT A TURN OFF!

My mother had her account closed, and I signed up for one for me, and they closed that as well. Apparently. if you have the same address, they will not let you make an account or delete it. What a stupid company.

Order placed two weeks ago and still have not received. Is this QVC's norm?

I ordered a live plant from qvc and its barely alive so bad i cant send back it wo t make it. I do not think when u order something it should arive in the shape this plant was in . Illnever or from qvc again.

I love QVC and have been a member for years. I received a survey from them and as soon as I put in my age, 75, I was not the group they were surveying. This makes me angry as I’ve been a loyal customer.

What the hell are you doing having Candace Cameron selling her cheap overseas stuff when she’s a religious fanatic and spells disgusting non-true facts about religion she’s as awful as her brother they’re both disgusting I really do need to get off this chopping channel here is disgusting as they are for selling cheap cheap stuff

Called 3-31-21 to check on my order, the person was not very friendly and sounded like she wasn’t interested. You need to work on customer service

My order was supposed to be delivered by 3/13. Checking order status everyday it said "processing". I finally called customer service on 3/20 and was told she had the same info and someone would let me know status tomorrow. and she said already got it.

Major complaint with your website and uninformed customer service!

I have been shopping with QVC for several years, but in the last few years, try to avoid them as much as possible. Whenever I have a return, I rarely ever use the enclosed pre-addressed label because it turns out to be very inconvenient.

First, it has to wait at the Post Office for an "agent" to pick it up, which could take up to two weeks. Then it takes another week or so for the actual delivery. After the agent makes the pickup, you lose track of it until you hear from QVC.

I prefer to pay up front with USPS because I can track the package all the way to its delivery, and it arrives within a few days, not weeks. Even though I have made a habit of doing this, nearly every time I return an item (about 85% of returns), QVC charges me for the return shipping anyway.

Then I have to call…

my last order (lipsticks) were ordered and scheduled to be delivered 10/24 - i was advised it was delayed...have called 2 times to cancel but everyone said i cant because it is in the process...as of today it is still in the process deptarment - since, you dont have a date i want to cancel....this is 10/28 and you still cant help me with a date...i dont have the product so again i am requesting TO CANCEL...PLEASE E MAIL ME AND CONFIRM THAT IT IS CANCELLED...I AM NOT HAPPY WITH YOUR SERVICE.....AND THINK YOU HAVE LOST A CUSTOMER.....

i will go to court.

I bought a Bose radio, an Alexia, and an Echo from QVC and they never sent the Alexia to me. When I called to inquire, they told me they were on back order and will be in about three weeks later.

I believed them because I knew they would sell quick and understood the set would sell quick. After many calls, and many lies from their reps. one of them told me they had done this to many others also. They kept on telling me lies and even told me they had sent the Alexia and even gave me a fake tracking number.

I have never been treated so badly in my life and hope that the reps that work there feel badly for the way they treat customers. I paid in full during the ad on television and thought this was a reputable company but they are shit!!!

I placed an order and did not receive it and they're telling me that my account has been closed but yet they're still taking payments out of my credit card and said I will NOT be getting a refund and they'll continue to take payments. WTF!!

How are you gonna take my money for something I didn't even receive?? I'm pissed! I will be calling corporate and better business bureau and I will tell my friends and family not to order from them. I will not be ordering anything from qvc anymore . Very bad customer service!

my friend and I drove an hour to the QVC Frazer outlet yesterday. we each selected a few things. then we got in line to check out. SEVENTY (70) minutes later we were still in line. There are 4 registers at this store.

Most of the time we were in line only 2 were being used. By the time we made it to the register all 4 were manned. The checker I got was very nasty. And she tried to charge me $25 for a pair of shoes that should have been $15.

While in line many of us noticed that checkers were stopping the spin wheel on 20 (yes, actually touching it to keep it from rolling on to 40%). treating customers like cattle just is not right. I would give them 0 out of 5 if I could.

they didn't even earn a 1.

July 6th, placed order for a Diamonique pendant. Small package. Was to ship USPS. Date approximate 7/11 - 7/12. I was given a tracking number that turned out to be NOT USPS, but UPS in GA. Package was shipped 7/9.

I received notification of delivery to be 7/11. Then that was updated to be 7/12. Then updated to be 7/13. The package is destined to go to someone leaving the country 7/13 at night/ overseas flight. I aimed to deliver this package today to them.

With one and a half hours spent by me tracing this today, I am told that the package will arrive Wednesday, 7/17. I am faced with the expense and the time to ship this out of the country to the end user.

That will cost me approximately $25 as well as time delay. A QVC agent offered to refund me $10 for the inconvenience. As a business…

I was charged for the amount of $459.56 for the first payment for a purchase that was placed through QVC, this specific purchase was not delivered or taken but regardless never received the package. The purchase was for a laptop that the payment in full was not needed, payments were the plan I signed up on. The charges: 11/01/2018: $459.56 (When order was placed) 2/25/2019: $459.56 (Part of the payment plan) 2/25/2019: $459.56 (Part of the payment plan)

1. Demanded that package is not delivered without a signature, request made after recieving confirmation call 2. Has not once attempted to collect a debt, 4 months later they charge me than go throug collection.

Im keeping brief for reasons, 100% I will be filing at my local cort house see ya in small claims court.

PLACED ORDER No: 704104 at 5:15 am AND DECIDED TO CANCEL - CANCELLED BY EMAIL AT 5:22 am AND BECAUSE CUSTOMER SERVICE PHONE LINES OPEN AT 7:00 am - CALLED THEM AT 7;15 am AND I WAS SHOCKED TO HERE THAT THE OPERATOR SAID SHE CANNOT CANCEL THE ORDER BECAUSE IT HAS GONE THROUGH - THERE IS NO WAY THE ORDER CAN BE PROCESSED WITHIN 2 HOURS AND DESPATCHED.

WHY QVC CANNOT CANCEL MY ORDER - IT WAS PLACED THROUGH THEM?

My ref is 98980971. I’m very upset because QVC HAS said that I owe money which I do not. I have been banned from making purchases!!! I have contacted all the collection agencies they told me to call. National, JH Portfolio and Midland Funding.

All say I owe nothing!!!!!! At this point I just want my name cleared. I’m so offended by the treatment I have received and will no longer be making purchases but this time it will be my decision not to continue!!!!!!

Katy Perry is one of the most boisterous, loud, and mouthy hosts ever. c. Because I couldn’t listen to her. She should know better because her dad is a pastor. Rude, crude and abrasive are some more words that describe her.

Please speak to her about her presentation. She is quite narcissistic and such a show off as well. Let’s have a little finesse Please! We ‘re not deaf!

Hello: I have never had a problem with QVC, and have been with them since the beginning. I am so confused. I am on auto ship for Nature's Code vitamins. In 2018 I received two shipments that were damaged at two different times. This was unusual and the Nature's Code Vitamins always came in sturdy boxes. In calling QVC, they told me to send the first box back, and they replaced it with a second box and you all have this information. The second box was damaged and I called Customer Service again and she said to return it and go ahead and pay the bill

This weekend two boxes of Nature's Code arrived. There was no email alerting me that two were coming. I was delighted to see the vitamins and thought one was a replacement for the vitamins I paid for, but then thought I had better call. I…

00 payment I was unaware of from 2017. Been trying to pay that and my easy pays . I've given my card # 3 times and still no results. My easy pays are now late and my credit will be impacted.

Have spoken 8 times to qvc reps and numerous emails. Can you help!

I ordered a temptations dish. When I first looked it was shipped 3/29, Then there was no tracking available. Still not here so I called customer service who said UPS lost it. Got a refund but that's not the point.

I called UPS and a totally different story. QVC shipping really sucks UPS told me they had to deliver to the post office. Really?. Not only that, but recently ordered 2 pairs of pants and a top. 50? You rip off your customers and I'm done.

If I could do zero stars I would.

They take too long processing orders.It should not take 4 or more days to process orders.I am irritated,needs to be 1 day and ship out the orders

I ordered the junior's mini cheesecake for Christmas.

First off they implied that they were individually wrapped and they weren't.

Second we thought all but the apple ones were discussing! I don't usually have to many comments but this was a major disappointment!!!

Given Amazon fire hd 10 for early Xmas gift and continue to be unable to order free case. I'm being told invalid code. Tried several times in passable website. Help!

The last customer service representative I spoke with was very rude and unprofessional. Instead of hearing out my complaint or putting a supervisor on the phone she offer her nasty commentary. Not a great way to treat your customers!

I am writing to say that service is really going down hill. I ordered and paid for an item I did not receive. After calling customer service to say the postal service never delivered and could not find item in the post office, they offered a discount of 10 to my account and to reship promising me I would have it by Thurs, 11/15/2018.

She also told me to call if I didn't get it and I did. Now they are telling me it has no shipping number and I ask for a supervisor to call me. No phone call and now I have called back a third time as I need this for a judging contest by next Tuesday at the latest.

Still she could not place me with a supervisor, tell me where my order is, offer any resolution or anyone to call. At this point I think it should be a free item for the trouble it has been. If…

Your customer service department is HORRIBLE! 99 for the shipping fee back to me. I think you have people working there who are just picking up a paycheck, are they deaf or something? Did they not understand what I so carefully told them?

I am a longtime shopper at QVC but I have switched over to Amazon because they ship fast and free and returns are no hassle whatsoever. They are professional, unlike you and I don't even have to call them. I don't like being lied to by your incompetent employees, they are speaking for management when they tell their lies.

I have had great service from QVC reps until today. on Oct. 30 I spoke with another rep who said they would do a manual pull (it sounded as though the ebike would be tested before sending) and send it to me and credit my acct. $25 for my inconvenience.

As of today I will keep the ebike and attach a headlight myself. Poor service from todays rep. I'm sure you have a record of who I spoke with.

They can not follow directions when I ask to pay my my pass easy pay,the whole thing like Sept,Oct Nov they can't get it right, and one guy was rude before I could ask a question he said you are passed due on your vissa 9337 I have told them alllllllllllllllllllllll I would pay all of Sept Oct Nov 1stif they would make a note of it, then I would not have to have them rude I have been with QVC fron day one and customer service is not trained very well I have given QVC I am sure over $100,000 or more in allllllllllllllllllllllllll the years from the time QVC started QVC does not respect their customers,I will always pay,but I have found 3 other shopping TV and

they are allllllllllllll nicer then QVC I wish I had gotten that guys name I am sure their are many people who get behind with…

Was charged two times for same item. 00. When the QVC entered my order she charged me the full amount and than the correct amount using the ten dollar coupon. Many calls to QVC, they said my bank would take care of it.

My bank wasn't going to, QVC had to issue a refund. The charges stayed on for two weeks. 00 out of my checkbook for two weeks. They said I would get a call in five days, that didn't happen, Yesterday, they said a Supervisor would call me within four hours. That didn't happen.

Terrible impression for a first time user. I don't think I will use QVC again and I will tell all my friends. 00 credit for my troubles which just didn't cut it. So every time I use QVC the charges come out twice? No thank you!

I like QVC but today while tryin to watch Susan Graver, the show host was always talking over Susan. It was very hard to listen to both. Show host is sweet, but why talk over the Designer who was trying to explain product detail.

It got so bad that I had. To shut TV off. You lost a potential sale. Sara Chillders

I sent a letter to QVC in Orlando, FL on June 1, 2018 and have received NO response whatsoever. My complaint was that we had ordered over $900 in flowers, etc. from QVC, not counting numerous personal items, etc. that we have ordered. The flower collections, tomatoes, etc. were not in good condition when we received them and most of them did not make it to live and produce. The only thing that has thrived has been the peppers and Am. Bred Lavender. Some of the SunPatients (3 of the 12 ordered) are now blooming. Some orders were supposed to have been cancelled and were not. If you need a copy of my original letter above, please let me know.

I am sending a copy of said letter to the CEO in PA and maybe then I can get some results, as my phone calls and earlier letter has received NO…

I attempted to access my online account for QVC and for the sake of brevity, I found out my account had been closed due to an “association”. I made several calls and emails to customer service and while no one could really help me, I found out someone named Christina did something wrong on my account.

For the record, I have no family, friends or accociates with that name. So my account must have been hacked. QVC did not plan to notify me, give me any re course to appeal or get any more information regarding this issue.

I have been a customer for over 20 years and this is how they treat customers. It borders on fraud, discrimination and probably breaks a ton of fair practice. I feel cheated by QVC and will explore options to pursue.

97. I am 75 and didn't understand they would keep billing me. They did. 97 and $79. They still owe me $79. I sent both jars back to Savannah, Ga. They keep promising to credit me or send a check but it has been weeks.

They are giving me the runaround and I have contacted NC Attorney General. I am old customeer, can u help me?

My account was closed due to a delinquent easy pay, I take responsibility for that, but as you can see my account is current so why close the account without just taking the funds. Several weeks ago I contacted QVC to make payment, was told to call Nationwide who now has this delinquency, I called Nationwide they referred me back to QVC stating that they don't have record of my account, so I gave up.

I attempted to resolve this again with QVC on the Nov. 15th, I spoke with your rep. told her my dilemma, she confirmed the debt as $138.69, took my card info, and stated everything will be fine in 5 days. Today is day 7, I checked online to find my account is still closed and the $138.69 had not been withdrawn. Again I called QVC explained my dilemma to Melonie this time, she confirmed some…

I ordered a Serta Perfect Sleeper Glitz Euro Top in Size California King in December 2015. In less than 7 months, one side of the bed has collapsed and springs on the bed and boxspring is coming out. I've been trying to quell this discrepancy with QVC customer care for months now. They've asked me to call the manufacturer and still no one had addressed the problem. I sent them info to have an inspector come out and look at the bed, still no response! I have a 10 year warranty which means there should not be a problem getting a defective mattress and boxspring replaced.

I'm now seeing dozens of Serta complaints against QVC. This is the worst company that takes consumer money and resells mattresses that have been refurbished. I expect to have this issue addressed within 48 hours and have my…

Placed my order on QVC like 2 weeks in row. Customer service said they were trying call me for a week straight. Email, chatted and called 5 times a day then get paper in mail. I did place another order which was canceled after I missed a call from them.

I just want the laptop I order please!

I ordered a Serta mattress from QVC in December 2015. In less than 7 months the bed broke. I called QVC which had scheduled to have the mattress replaced back in July 2016. So far, No mattress and over several phone calls because this company and Serta.

the lack of unprofessionalism is atrocious! I deserve to have a new mattress delivered to me immediately. I didn't pay $1000 for nothing. Serta Perfect Sleeper Glitz Euro Top Cal King Mattress Set.

On 2 separate occasions ordered a dell laptop on QVC for a gift. On December 18th I received a note saying they cancelled my order because they now do not have that blue color which they had when I ordered it. So now I call again to order another color which they now say they have red color.no delivery in a weeks time. So I call and now am told its on back order.

QVC assured me it will not be cancelled again like the last one. Well decided to call and check and guess what, true to form there is a letter dated 1/15 on its way to me that they have cancelled the order again. I am so done with this company. Learn from HSN and ship what people order the first time. I will be writing also to complain with dates to the QVC corporate office.

QVC advertised a Dell Computer Package about two weeks ago. My wife ordered one as a Christmas present at a cost of over $700.00. It was promised to be delivered by no later than December 24th. Christmas came and went with no computer arriving. We called QVC today December 26th and was told we had never ordered one. When we gave the Customer Service person our ordering info they still insisted we had not ordered one or had ordered from another company.

We were finally offered a the package except we were unable to get the color we had ordered and told it would be shipped from the Factories where the computer and printers were made, our projected delivery time is January 8th, sixteen days from the original projected date. I could order one from China and get it faster !. I being the…