Ralphs

RALPHS DOWNTOWN SAN DIEGO CA THEY HAVE AN EMPLOYEE NAMED ANDREW... HE LOVES PUT HANDS ON FEMALE CUSTOMERS... DRUGS... ANDREW COMING OK AS I'M GOING IT.. MIND YOU IM HANDICAP IN A CHAIR... I SAID NO YOU NOT... FIRST.. HE GRABBED MY NECK THEN MY DOG...

AND THEN THE GROCERYS I GOT. MICHELLE.. THE MANGER.. THAT WOMEN'S CHANGED FOR THE WORSE... SHE.. SAID.. SHE ISN'T THERE TO HANDLE HER EMPLOYEE FROM DOING WHATEVER... I AM GOING TO DO A POLICE REPORT IN THIS GUY AND MICHELLE...

I DON'T THINK THAT HER ARE HIM SHOULD 5 CONTINUE TO WORK THERE.. AND I'M BLAMMING THEM BOTH....

I ordered Halloween candy and I can't even get a response as to why it never arrived. No message, no excuse, nothing about why the Snickers and Kit Kats are missing.. How does one reach assistance for what seems to me like a simple matter? Rhetorical question.

I know there are no answers. It's a good thing my life is almost over. I wish I had died before today, actually, because everything I try to do seems to end up like this, with me getting nothing. What I wish for Ralphs is that the store lose lots of money over Halloween candy - hopefully enough to go out of business.

Give some more deserving market a chance. On your help line, I keep getting sent back instead of forward to what i want.

m. on 8/29/23 I went to Ralph's in Manhattan Beach (2700 N. Sepulveda) and experienced very rude, unprofessional and incompetent service from cashier Manny S. I asked that he use the scanner gun to scan my 5 items. He refused to do so and insisted I put them on the conveyor belt so he can scan them.

I didn't want him handling the items due to concerns I have about the potential transfer of germs. After some back and forth he relented and scanned 4 items. I asked him if I could place my organic bananas on the scale and take them off myself. He didn't respond.

Then I put them on the scale but he started to open the banana bag that was tied shut and I asked him to not do that and to simply punch in the code. He refused and opened the bag and touched the bananas to scan the…

Ralphs Store 277. My complaint is regarding the lack of service skills provided to me by a worker in the self checkout area named Paula. I have had a few negative interactions with her in the self checkout area and she demonstrates no customer service skillset and an attitude.

She seems to not like her job and projects the blame for where she is in life onto customers that she chooses to. I have seen her conversating with other customers that she knows in an appropriate manner, but then change her disposition to ask me "you need bags" and when I hold out my hand and

say yes, please give me three, she separates them from her stack and abruptly places then on my basket and walks away. Now I bring my own shopping bags. Once I had an issue where the checkout computer seemed to be frozen, and…

On numerous occasions, the baggers (when they actually do their jobs) have failed to bag the sugar, or place all the items in my cart. Ralph’s doesn’t bother calling, or flagging a customer down, they hold the items behind a register for a while (assuming non refrigerated) and if it slips your mind or you don’t realize the items are missing.. they just pocket your money and throw the customer the bird.

I’m pissed, they need better policies and with all that price gouging, you should pay up and hire some damn baggers — preferably that can make sure stuff isn’t left behind. The policy as is, it’s lazy, greedy, and beneath the Kroger brand name. Fix it!

Carson, 8/3/23, 1:30 pm approx. While entering the store I was approached by a young man promoting a wifi deal. drinking his bottled water.

First young man skinny, hispanic, and or middle eastern, second young man black.

For the third time now you guys have closed way before your normal hours. Way before your hours online are stated or even before anything on the doors or anything at all is stated. There is no warning or anything you guys decide whenever you want to close early you just close early unfortunately it creates a grievance for the people who are on their bicycles that come all the way across town thinking it's open because they check the website and

the website said it's open and normally it's open but I don't know unfortunately someone decided to close early because they didn't feel like keeping the store open having no cares or or concerns about the people and animals who are going to suffer because you're neglect by simply posting the hours beforehand.

The date is Thursday June 22nd just…

You take advantage of your good workers and do nothing about the crappy one’s. A company that just doesn’t care!!

I have been using shoppers to buy my groceries since Covid started and I came down with cancer, so I have to stay home. 90% of the shoppers have shopped for me at the Ralphs at 22333 Sherman Way in Canoga Park.

My problem with the store is that they have expired items on the shelf. I buy Reser's Potato Salad and Macaroni Salad. Always in the one pound containers. Several time over the past 6-8 months the salad I have received has been expired and I have thrown them away.

I opened one right after I got it and it was rancid and smelled rotten. I am tired of buying groceries and having to toss them out because I'm receiving them after the expiration. I have now taken to telling the shoppers to check the expiration date as they have found them expired also and tell me, so I can substitutes…

On March 30th, I visited Ralph's store located in Porter Ranch to return an item. While there, I decided to purchase a few things and notified the self-checkout employee of my intention to return an item. However, I was unable to retrieve my receipt through the app, and I inquired about this. The employee explained that the store no longer accepts receipts from the app due to customers picking up items in-store and then returning them. I asked for clarification on how this policy was relevant to my inability to download the receipt, but the employee suggested that I speak to the manager, who would be back from her lunch break in ten minutes.

After twenty minutes, the manager, Sythia, arrived and appeared to be in a bad mood. When I informed her that I needed to return an item and was…

Hello Whoever receiving this email. I am asking you please Forwarded to owner or someone in highest level of company position. It is maybe 4 or 5 time I take some product from your 99 cent package that you guys making it for poor people to help them and every single time i had standing fruits or onion in your package.

God job you are making profit for company.. But if you want to help people.. not proud.

I live across the street from Ralphs on La Brea/3rd, in Los Angeles, CA. At 340am this morning, I woke to a groundskeeper who is operating a VERY LOUD, blower of some kind to clean your lot! This is a total violation of my peace and so inconsiderate of a neighborhood store!

Handle this, be considerate, hire professionals that understand noise ordinances! We tolerate so much with all that your store brings to our neighborhood in the parking lot! I don’t want to wake this way every Sun!

The store I am complaining about is located at 17840 Ventura Blvd. Telephone: 818-345-6882. I am a regular shopper for many years. My complaint is the store (manager) is more concerned about cramming end-caps and MOUNTAINS of product on display throughout the store than he is for the comfort of the shopper.

There is no room for customers to maneuver. Customers are constantly bumping into each other, or knocking over displays. Ive spoken to personnel who have the same complaint and BEGGED me to complain to management. A friend of mine is a retired fire fighter and he feels this is definitely a fire hazard.

I mentioned this to the manager, and all he did was thank me.

I've been shopping at Ralphs for a long time and yesterday I went and bought Dr Pepper on sale it was 3 for 15 right below 3 for 15 it says $5 each with card and every time I bought it a product that had a sign like that they give me the product for the each with card price

Everytime I go in Ralphs, the cashier is so quick to use their own card rather than take the time to sign me up. It's ridiculous. They all do it. I've even asked to be signed up, then she wipes hers so quick and says "I'll just use mine" as if she's doing me a favor but I actually want my own shoppers card.

I've tried going through the self-checkout and then a different cashier did the same thing! Does Ralphs know?? Cashiers shouldn't be allowed to use their personal cards during the time they are working because they are not signing customers up, and essentially-taking from the customer rather than taking the time to sign me up.

I then went online to try and sign up but for some reason-ca'nt. I then tried the chat, after I wrote the problem-the agent disconnected the chat! That's the…

was shopping at Ralph's in Porter Ranch and as I exited the store with 4 other shopper the alarm went off. The manager followed me out the store grabbed my basket and told me "he didn't believed I paid for my groceries'.

He them demanded I show him my receipt are come back in and show him the cashier that ring me up as he was holding my cart, I refuse to do either. He was so aggressive I was scared and embarrassed.

Two days later the Store Manager call and offer me $50 for my bad experience and ask "if I live in this neighborhood? (I guess because it's a dominantly white area and I am a black women) She said she looked at the tape and was embarrassed for me.

She also asked me if I was confused about where my car was. I told her I was standing in front of my car and what she saw was fear…

I have been a loyal customer of Ralphs for over 35 years and I had a bad experience with Linda the manager of the store. I asked for her assistance in an issue that happened in front of the store.

However, she was very condescending towards me, she was rude. For this reason, I stopped shopping at Ralphs even though it is the closest to me. Please get rid of this manager.

A woman cashier name Rosa refuse to take my check telling me that I can pay with check and I no I can it was disrespectful the Ralph’s in Los Angeles Ca 4760 w Pico Blvd LA CA 90019 Rosa is a racist. Her manager is lazy and literally told me that I can’t pay for my things just because I had to gift cards saying I can’t pay for the gift cards with my chick.

She said it’s your policy and I know that I have paid for gift cards with a check before she needs to be fired. She called me out of my name. She tried to give me rhetoric and would not scan my items.

I’m embarrassed and highly upset for her disrespectful way just judging and going off of what she thought and not knowing her own policy she needs to be fired not knowing her own policy.

I went. into you Ralph Store #288 on Saturday January 14 around 320 pm because a store manager told me that some one who does money orders will be able to help you I purchased groceries for $151.dollars and was still waiting for that employee to help me inthe meantime returned all of the groceries to the store She told me that Store numbeg288 would never serve me again. I want to talk to the District Manager of Store 288 Nadine Ketchum

We are frequent shoppers at kosher Ralph's on Havenhurst / ventura blvd in ca but recently we bought a kosher frozen pizza and noticed only when we got home that this diary product had expired over 8 days earlier per the tiny printed label. No indication to patrons. No discount offered. No warning of any kind. Price remained full at $16.99.

With the heavy rains, we decided not to risk driving in again to return but wanted you to be aware for risk of food poisoning or worse.

See photos.

Very disappointed especially on new years eve. Hope you rectify this!

Thank you kindly Disappointed regular customer Avi

Wow… I asked my wife to get ONE bottle of dark/brown beer for our chili recipe. But guess what? None reasonable available in the “single” or “specialty” section. Only available as multi-pack or $9 per bottle. It’s simple things like this that brings out unnecessary attention.

Please take a look at your Rancho Santa Margarita locations.

I was physically assaulted inside a Ralphs store by a manager employee who, during the incident ripped open my shoulder bag sending all my personal items flying across the floor and I wasn't able to retrieve all my personal belongings from the floor inside the Ralph's store. The Ralph's manager also managed to break my sunglasses along with my shoulder bag and preceded to threaten me verbally with promises of more physical violence the whole way outside the door.

I often visit and spend over $200.00 dollars or more at your store at Ralphs Grocery Store 23716 El Toro Road Lake Forest , California 92630 United States 949-380-0179 Store Number 288 Here is my complaint The store never has their Money Order Machine during the hours of 800am -800pm "They dont have enough people trained on machine If you no longer suport WESTERN UNION TAKE DOWN THEIIR BOX . The store in general has had far to many NEWMANAGERS during 2022 alone NK

Your website says you are open from 6 AM till 1 AM. I am a 74 year old disabled customer of yours and I called ahead of time to make sure they were open at the fourth and Orizaba branch in Long Beach and

was told yes so I called a taxi and I showed up at 10 minutes till one and knocked on the door with people walking by me For three or four minutes and I kept knocking and then someone I’ve never seen before walked up and said we’re closed I said not according to your website and there are people still shopping and I held up my credit card and

I said all I need to do is use the ATM And she repeated were closed and I repeated I just called and was told you’re open and your website says they’re open till one. She said we close our doors at 12:45 I am not very happy right now I highly…

I don't have a problem with Ralph's however I do have a problem with the company I use to shop at Ralph's and deliver my groceries to me. I been shopping and using Instacart for some years now but lately I noticed something fishy about what they are charging me for my Ralph's items.

Not only are the prices much higher due to inflation but Ralph's seems to be raising the prices of my items on there own. I know this is true because I went into the Ralph's store in person near me yesterday and looked at many of their prices on the items I buy a lot and

then when I went to order yesterday using Instacart many of my items are a dollar more or even higher. Instacart tacks all all kinds of fees already for using this service and now they are messing with the store prices Instacart is making up…

I called and made a complaint about the Manager, Steve Gasparyan at the Ralphs in Encino (17840 Ventura Blvd.) on November 28th and never heard any response from Kroger. On November 25th I was treated terribly by the aforementioned Manager. I had bought 2 gift cards at the store and due to inaccurate information provided to me by one of the store employees, I was led to believe the cards were not working and couldn't be activated. In the meantime, my credit card was charged.

During the process of being refunded, the employee realized he made a mistake and one of the cards was activated. While this was going on with the refund, the cards were stolen from the store (later verified by camera footage by the employee that was helping me.) When we reached out to Mr. Gasparyan he did not want to…

While shopping at Ralph's in Marina Del Rey at Admiralty Way and Mindanao, after purchasing a sandwich at the Deli, I also wanted pastries. There was no one present at the Bakery counter. I waited and waited. We asked the Deli to page someone to wait on us in Bakery.

They saud they would and we waited. A couple of employees came an said they would check to see if they could find person who works in Bakery. The Deli person paged this Baker person 3 times.

Finally someone from a totally different department named Marilyn came to wait on us. This is not the Ralph's we've come to know. Frustrating as I was trying to get pastries while on a schedule to pickup grands. Your loyal customers Laura and Morris Carr

I order online groceries from Ralphs. The shoppers do not pay attention when I mark NO SUBSTITUTIONS. I get what they put in the shopping cart and I always end up with 6-12 items I did not order and my credit card is charged.

I always get a refund after i bring in the receipt and my original online order. This morning it happened again. I don't want to tip the shopper and for 3 solid hours I have tried to get into my Ralphs account to delete the tip, but I am locked out.

I have tried chatting with customer reps from Ralphs, but 3 have disconnected me. Very poor customer service. Is there any other way to take the tip off this morning's order as I cannot get into my Ralph's account. I doubt that I will order Ralph's groceries on line again.

I will have to physically go in the store.…

, California sub-hired security company that extorts: it happened on two occasions it happened to I - shopping bags, backpacks and belongings using the sign: 'do not carry oversized luggage or backpack inside' outside, and

also, having (last incident was this week) a customer that goes there regularly: one of the members approaches to reprimend 'for minor theft' (that is: in presence of cameras, a large, about 50 years old Africano male, a competition to a younger male of similar, yet more American race, came over grabbed me when I have not yet a chance to look at the groceries accusing of theft); Thas is: in complete absence of any wrong doing on my side, or ny other person, 'security' accuses and

because of being armed, large and sometimes speaking with a frank foreign accent, with…

This complaint is about Ralph’s on Kanan Road in Agoura Hills, California. I don’t know if the district management or corporate is aware that the service deli has been closed since Thanksgiving with little hand written signs on a piece of butcher, paper or piece of cardboard saying service deli closed. Sorry for the inconvenience!

When I approach the manager, the manager said he was sorry and they can’t get anybody to work so you have food sitting in the cabinet that’s been prepared for days not served and the meat portion of the cabinet very sparse and it’s just unbelievable that a company could run a store like this or that Management could do something like this do you people not believe in cross training I ran a company for over 40 years and

we cross trained people so that there was…

"The Deli Department" Servers are rude with attitude not courteous! they most of the time don't have chicken ready and when you ask they have such attitude. we live in a world where there's so much ugliesness too bad its also displayed here at Ralphs, 13321 east south street Cerritos, Ca

I've been shopping at Ralph'stores for over 40 years ... I recently moved near the Ralph's in Newbury Park, Calif. 91320... This store has the absolute worst vibe I've ever experienced in any shopping store... There is this woman named Laura, a long time cashier, who is always in a terrible mood... She yells at customers...

She is arrogant and routinely extremely rude... When you ask her a simple question she barks at you like you're some kinda idiot for asking her a question... She slams the dividers down the rail in a frustrated manner... And she tosses your groceries down the lane like we're dealing in hardware goods...

Her associates always make comments about what a jerk she usually is, but they wouldn't admit it to you for obvious reasons... This cashier is a disgrace to the…

I received the worst customer service ever today from a gal I believe was named Sally at the Ralphs Pharmacy on Harbor Boulevard in Fullerton, California. The time of day was approximately 1:45-2:00 on Tuesday, October 25, 2022. I had spoken to a gentleman in the pharmacy about a charge my husband had been charged for a Shingles shot.

He indicated that Medicare and Blue Shield were billed for the shot but did not see anything on prescription insurance. I went back to obtain my husband's prescription card and brought it back to the store and the gentleman was no where in sight.

There was a girl sitting in a chair looking down for quite awhile and when she finally realized I was waiting for service, she exhaled as though put out to get off of her chair. She came over to the counter and I…

Nasty Mexican manage named Veronica called me a black nigger in her store in front of staff and customers. Refused to give me store manager name Manny number or information. Had to obtain from customer service. They called him directly.

He listened to the above complaint and never apologized for the behavior. His response was I will talk to them right now. He did not ask my name or contact information. There is no follow up process outside of every local store so these employees get away with these racist behaviors!

She is comfortable with these behaviors because she know her blatant discrimination and foul language is safe with a Mexican general manager who will do nothing! He would not even give me his area or regional manager information-- poor training and protecting bad employees.

I believe that it's important NOT to make a customer FEEL HORRIBLE about asking a simple question BY BOTH EMPLOYEES, not one but 2 EMPLOYEES at the same time, one backing up the other! I grew up a customer of Ralph's never again; GINA and her BLACK fake blonde female co-worker being a sarcastic ass really to herself!

It's a reflection of RALPH'S no matter what! 7140 Avenida Encinitas!

what a rude!! 2022 6pm. They usually cut the ham and I can control ham Thickness. I ordered #2 very thin for 10 slices, the girl working at the ham section(fat and short), She just cut it whatever she wants.

I asked for ham is too thick and she goes the cutting machine is broken so whatever is just take it. Isn't she supposed to say it before cutting and buy it? She just ignore. She was staring me up and down giving me a dirty looking.

What a rude and ruthless.

00 worth of groceries. Since I am a senior citizen and had a bad injury, I had Ralphs deliver my groceries. 30. I think that one bag was probably missing from the ones that we received. Calling instacart was not very easy.

It took a long time for someone to answer and then it took quite a while for them to get the information from me. They said that we could get store credit or money back but it would be 7 to 10 days....

That is a long time to wait. 00 and hope for the best. Ralphs should have resent me the things that I was missing immediately. I'm not ordering from Instacart or Ralphs.

she is a real asset to yo7r company and the nicest person you could ever imagine and she needs to be recognized for everything she does and continues to do for me. She is amazing. I can't possibly say enough great things about Pam.

Loni the sale manager at Ralphs in porter ranch, she was unprofessional and rude before and after she informed me that I missed one item in my grocery bag that I thought i had scanned. I had asked my husband to go to the cashier to pay for it and she just kept treating us like we were trying to steal it when I was still paying for lottery scratchers.

She continued to be very unprofessional with us. So we returned all the items we bought and we're going to take our business else where in all my years shopping at this market I've never felt discriminated against for the way I look.

I have been a loyal customer of Ralphs for 15 years many times 2 or 3 times a week. My Ralphs in Fullerton Ca. has gone down hill since I have been spending my Social Security $$$ at this store…..

No more weekly coupons Discount fuel for people who own cars – I don’t. I let a buddy use my Ralphs card to get fuel points, so I dont get credit for the thousands of dollars I spend in your store No more 15 items or less isles.

Spending too much time behind people with carts that are full. Now Ralphs is charging 50 cents for cash back, good thing Ralphs has an atm that is free for senior citizens. Guess what? My Ralphs in Fullerton just had the atm machine torn out.

You know you just don’t treat your customers like shit and expect them to return. Especially senior citizens. There is a Stater…

They sold me smelly meet and didn’t want to refund money on my account. Just gift card for $88. You guys think I’m gonna come back to use a gift card. Customer service if horrible the guy was super rude even though I had my Ralph card and bank statement

PLEASE REPLY ! HELP !!! In West LA i had delivery that finally worked, paid $10, Instagram delivered ok - tho end receipt had about $6 that was not decipherable as to what extra billing was for.. but accepted that- 9/17/22 am

then found that produce bought at $5 was ROTTEN - so took pix, ready to talk to local store as to how to return produce, get credit ? -w/o entering store because of covid infected dangerous personal conditions !

but calling Westwood store #, auto AI asks what dept ? tried 4 different : "refunds" - rang 15x, no answer, tried "manager" also rang 20 x, n.a. , tried "Representative", same long n.a. rings on & on... and NO HUMAN ACCESS IS ALLOWED - to get info - and Ralphs doesnt even know WHY I am trying to access/phone them !? could be to their benefit instead of an…

Whenever I visit the Ralph's Grocery Store on Brookhurst street in Fountain Valley ca I usually encounter a pan handling woman of middle eastern decent at the left entrance of the store. She always has an infant baby with her.

Been going on for a long time now. I have complained to the managers numerous times and she continues to pan handle. It could be a safety concern for the baby as she is very close to the roadway. She uses the baby as a "prop" or a " shill" so people will feel sorry for her and give her money.

Next I plan on notifying O C Child Protective services about this child abuse occurring on your property. If I continue to see her there I will simply shop at another store. I have been a loyal customer since this store opened many years ago.

Tell the manager to do his job.…

Hello my girlfriend and I went to Ralph’s to purchase a bottle of wine and food to make dinner. We found a bottle of wine in the clearance section and grabbed a couple of vegetables and tortillas and went to wait in line.

Once we’re in front of the cashier the cashier asks for an identification card, I gave her my Colombian Consular Registration in Los Angeles card, as I’ve done before in the past and she did not accept it. She then told me I could not buy the alcohol with the identification card.

So my girlfriend pulled out her California ID and her debit card to pay and she told us both we had to go to a different line to pay because she could no longer sell us the alcohol because he was the one that was originally going to pay with cash. She also said to go get another bottle of wine…

Very rude staff, they seem don’t care about their job.

Manager service Jim Radzion jradzion@hotmail.com 626-354-3812 4 77440 81402 1 14 August 2022

Donna Giordano, CEO 1100 W. Artesia Blvd Compton, CA 90220

Ms. Donna Giordano It is with an extremely sad heart the I need to write to you after an encounter with one of you managers Saturday 13 August at 500N Sepulveda Blvd.

I know it difficult times stocking a wide inventory of items (freezer section). I had purchased Pork Buns and thought they were very good. Do not remember the price but expect it around the ten-dollar mark. Of course, they were not there a few weeks later and I usually visit 2 to three different stores once a week. Then, there were pork with cabbage so I purchased two of them with another two frozen veggie pork items at $5.99ea. Later on, at home, I looked at the price and…

On 8/3/22, while in line waiting to pay for my groceries at the store located on 1416 E Colorado in Glendale, CA, an extremely rude cashier, named Kelly C, pointed out that my daughter dropped something on the ground. My daughter who is one, was in my arms nibbling on bread (brought from home) and what Kelly was referring to were the bread crumbs falling from her mouth. Confused at first, I looked down to see what my daughter had dropped, but soon realized Kelly was referring to the bread crumbs. I responded by saying it’s bread crumbs do you want me to pick it up?

Kelly didn’t respond to my question but continued to display a poor attitude, bickering under her breath. Once my turn came up and before she started my transaction, she walked around the aisle and started cleaning the crumbs…

" My God, the so-called "Ralphs," website is ridiculous. And all I can say is:I could not tell if I had actually placed an order at all. And now, I'm sorry I wasted the time trying. Sincerely, Janey Cassidy-Vera San Diego, CA. 92110

Yes much to my surprise I don’t know maybe a month ago I discovered the hours had changed from 2 am to 1 only by reading the sign had been changed with a white crayon changing the 2 to a 1. So I raced over here tonight along with 2 other customers that had arrived and were told we couldn’t come in to grab even one item. That is wrong . Bad business and rude. Very unhappy.

I'm being harassed and wrongfully prevoked in assualt and stalking. Managers Miguel are using employees with false name badges like josshy and they are totally unprofessional and suggesting in methods of violence if exposed.