Ralphs

, Los Angeles, CA. " Short, dark hair, heavy-set. I told her that I found several of the prices in the store up by as much as 50%. One item in particular, Jessie Lord Bakery pies are up 50%. She did not know the product, though it is a local bakery - Torrance.

I told her the price is up 50%, and that I spoke to people at Jessie Lord Bakery, and they told me they'd raised their prices 15% to Ralph's. I said I considered this price gouging and profiteering. " It's difficult to imagine a more idiotic answer.

I know she doesn't make the prices, and it's non-responsive. I told her…

Hello,

Went to Ralph's on La Brea and Centinella on /9/2022 6 pm. The store had two open line's with a long line om both. My friend asked a manager can another line be opened and their reply was "When Jesus comes." That was an unexceptable reply to a customer. The other manager snickered at what she said.

Please look into this matter.

Thank you!

Ralphs on Rosecrans St., San Diego, CA

The store is cramped, the aisles are too narrow and it is dangerous for a person to navigate. I have to use an electric cart to get around, and it's almost impossible to get through the aisles, especially when an employee is stocking the shelves. The parking lot is a disaster, and you can end up back on the street suddenly. Homeless people are sleeping on the sidewalk in tents on the Rosecrans side of the store. I am not going to shop there anymore.

Store closed before the store hours posted. I drove 10 miles to get to the store because they were the only open store. I arrived with 5 minutes to spare only to be told by the manager Carlos I could not enter. I only wanted 2 peaches for my daughter.

It's pretty upsetting to know I drove out of my way to store 756 for 2 peaches only to be told by Carlos the store was closed..

Maybe the store should post modified hours for Carloss time. And not the stores actual hours. Or maybe retrain Carlos on company policy and hours .

It would have taken less then 2 minutes to get the peaches and check out . All sti before the store closed

Today I was at 10:00 am at Ralph's - 3345 Sports Arena Blvd, San Diego, CA 92110. I needed to return ONE item bought a couple days ago. After asking the manager what to do with my return, she sent me at the only line open register. The line was huge!!!

At least 5 people with caddies full from bottom to top. We were 3 people with only one item to buy/return, so I asked her if she could open another cash register. She refused in a very rude way and told me that the things were like this and let me understand that if I was not happy I could just leave!

, I want to point out that she was talking with another employee in front of the cash registers and that she did not want to take the time to help us. I have been a customer for more than 25 years and I think I deserve a little bit of…

I have contacted Ralph's corporate office several times about an incident that happened to me at Ralph's store 118 1 65 312on 04/29,I was reaching for a 8 can box of soda from the top shelf when two boxes fell on my left arm slashing it open, I bought the incident to the attention of the store and corporate office thay showed no concern just gave me the runaround. I tried to add photos of the injury it would not let me.

Why don't you have nonfat 1/2 gallons of milk and lactose free 2%?

I went into the Ralph's in porter ranch CA, tonight to grab a few things. I grabbed a reusable bag prior to my shopping, i went through the self checkout, scanned my items and though them into my reusable bag, as i was leaving (Lonnie the store mrg) said to me you didn't pay for that bag, I said I'm sorry I'll pay for it now I paid and began to walk out of the store as I heard (Lonnie) telling the other employees that I was trying to steal the bag. I turned back and said to her I was not trying to steal anything I paid for the bag. And how unprofessional of you to talk about customers to other employees like that. she then called me a fat ass as I left the store. She was very rude, very unpleasant and very unprofessional. I will NEVER take my business back to this store again.

Thank you!

We have submitted our complaint three times but no answer we are a senior citizen with disability have been abused very bad manner by your 4754 store customer service so we should know what is your policy .Thanks Memar Memarian

The Ralphs downtown Los Angeles has a sever willingness issue, it seems the associates ( namely cashiers) have collectively decided to disregard the hours if operation, locking the doors for incoming patrons and loyal 30+ year old customers such as myself from getting the essential items needed despite being well within the operational window for business.

This gas been go oung on four over four years now. I was going to leave it alone until I saw security manhandling elderly shopers from the store and selecting special priveldge entry for some while aggressively denying others based on individual biases. This needs to stop.

You guys are the industry leaders and a staple in American grocery... ,.. Whole Foods keeps looking more and more inviting perish the thought

Customers are being advised to call the police on bad harassing management . culver city overland store is the creepiest for cashiers harassing customers. And Sunny the manager encourages them.

11/20/2021 deli employees suck. The manager Jayce sucks. Bad customer service. Ordered chicken was thrown in with old chicken. Had to wait 45 minutes. The manager Jayce could care less. I had to demand fresh chicken and for him to speak to the employee that walked away.

The the deli manager talked rude to the lady employee in front of the customers and snatched something out of her hand. Bad customer service all around

Items and prices, "on sale" in email ad, do NOT match with cash register or products in the store. Items that should be on sale were NOT marked down, yet similar item with different name brand next to it "on sale" at higher price.

Other items shown in ad are not even in the store! I was charged full price instead of the advertised sale price. Cashier arguing that I didn't have the 10 items when I physically pulled them out of my grocery bag to show her and another cashier would not let me talk and threw my shopping list and receipt into my cart and walked off with ATTITUDE! I was overcharged AGAIN.

My ad was for Menifee,Ca and that is where I shop. Aggravation EVERY WEEK.

I work at ralphs in camarillo and I have been there 5 years.ii callrd into work today cause I'm nkt feeling good and they got pissed off about it

I was at Ralphs Laguna Niguel Ca to purchase fish and the fisn/meat manager was taking an inventory of package meat and left me unattended at the counter for over 5 minutes and when I approached him he told me he was going to finish his inventory prior to waiting on me.

At that point I decided to get the fish at the local Whole Food. At check out of my other item I explained the situation to the store manager who also blew me off. All in all not what I expect from Ralphs/ Koegers.

I was craving ice cream this evening so bad that it woke me up at around 12:20 AM. Luckily this Ralph's is open until 1AM so I literally rushed down here as fast as I possibly could but got here in plenty of time to be able to get the ice cream.

I arrived at 12:53 am and noticed that the usual evening entrance was blocked but I saw a gentleman come out of the other door. I parked near the second door and noticed that the man wasn't leaving and seemed to be watching me exit my vehicle.

As I walked up I saw him turn around and push the automatic doors shut behind him so they must have already been turned off. I walked up a bit confused and said "it's not 1 am yet" he told me I needed to go to the other door.

I knew that seemed wrong since it was blocked but I went anyway. As expected it…

Ralphs charge me for item i didn't buy. I did not purchase Lindor Truffle nor was it in my bag.

Meat cutter not wearing a mask while putting packaged meat in the customer accessible refrigerated meat case. City of Long Beach /LA County has an indoor mask mandate. This occurred at 7:45 AM on 7/31/2021 at 6290 E Pacific Coast Hwy. Long Beach, CA 90803

My name is Akiem and I am writing this complaint to let you know about the horrible customer service that my wife received through your pharmacy at the West Hills location. There are three pharmacist at that location two of the main pharmacist home I’ll get names for as soon as I can I will.

They hardly have on there white jackets with their name tags so they make it difficult to get their names. But they have been giving my wife a lot of issues concerning her prescriptions. We’ve already videotaped this incident once and we thought everything got situated with them and we were both on the same page.

I guess we weren’t later on down the line it all started back up again concerning Discrimination issues and I have all the video in case you guys need proof of anything and I’ve already…

A employee Amy in the brokhurst stire in fountain valley ca teeated me as if i wasnt a human. She ignired me she also followed ne to scream i know you from last time. I am a loyal customet i dont deserve to be ignored.

She treat me very poorly twice now. I wiil not go to this store again

Sierra Lakes Pharmacy staff amongst the rudest customer service staff I've ever encountered. I'm so sorry to have interrupted your personal chat to have a prescription filled. Please automate, I'd rather be served by robots.

] Then My turn I said I only want one bag for the food,,I am being check out And my checker sees I have only Have only 4 bottles of wine and she said" if i by 2 more I can get 30% off the wine and 10% my groceries " MY NIGHT MARE BEGINS!

Couldnt find it either so JUDY SAVED THE DAY by reringing my Grrocies{ and Siilvia said they were $60 . 70} Called the store to complaine Manager WAS 'SILVIA' JUDY SHOULD BE THE MANAGER OF THAT STORE AS HER CALM COMPETENCE FIXED THINGS I LOVE THIS RALPHS .. THANK YOU Diana Tracy

my complain is about one of your managers in Indio ca, store. I was at the register paying my groceries, and the cashier was a young lady very friendly and nice. At that time when she was packing my griceries.

another lady came thru her very OVERBERING and RUDE and I noticed she was a Manager. with no manners she treated her associates very Bad. And for me been a managment position, you have to talk with example her Name was Vanessa and she’s very direspect with her workers.

hope you can do something about it thank you

During coronavirus situation ! I finally get inside ! I pick up few item that I could find ! I was using auto pay section ! While I was scanning the lady that used to be cleaning person at Irvine BL in Irvine , ca reached me and told me that yesterday when I was shopping I did not pay for one bag !

I offer even if she is right she shouldn’t tell me front of customer ! I told her I ring up one extra bag today ! I don’t wanted to cause anybody’s job but I believe employees specially those that promoted should be train how to treat customer before they put them in front !

I will never shop at Ralphs again. I bought a half gallon of milk and the milk didn't taste good. It wasn't expired and it was a Ralphs product as my husband went to exchange it at the Canyon Country Ralphs on Soledad today 1/4/20 the acting manager wouldn't exchange it without a receipt.

The milk had Ralphs on it and it wasn't expired until 1/11/20 but it had a bad taste. To provide good service to exchange milk could have made me a satisfied customer but now I would never shop there and will tell my experience to others not to shop here. Feeling fustrated!

I am a loyal customer at the Ralph’s in Westlake Village. The store is at the corner of Thousand Oaks Blvd and Westlake Blvd. I went to the store this evening for Christmas treats for my 10 year old sons 4th grade class.

I was there for about an hour when I heard the store was closing and to bring our items to the front . I don’t remember the lane I was in , but an Asian woman was ringing me up and a young bagger whom I did not recognize was bagging.

The bagger rudely asked me what kind of bags I wanted and I told her plastic. I told the cashier that I was going to grab another package of cookies because one pack was broken. Before I could grab my purse from the basket the cashier grabbed and pulled the cart towards her making me reach for my purse.

I asked her if she was always that…

Today, October 21, I went shopping to Ralphs in Stevenson Ranch, Ca. I was overcharged on many of the items. 99), minus $1 if you buy 5 mix and match items with I did. 99 but I didn’t get the discount from the mix and match items at all.

I went back back to the store and they only gave me $2 back on sodas because I was overcharged even more. I tried to explain that I still should pay less but the employe wasn’t helpful at all and had no clue what I was trying to explain!

My phone number is+16616668983 (so you can check by it)

Over the past several years you seem to be on a mission to remove your best products and keep the worst. Your inventory just gets more and more disappointing and I find myself shopping at Ralphs less and less and Target more and more. You have done it again. Congratulations! One of the best items in your store has been your warm corn that was individually packaged and available in the warming case where your whole chickens are. I learned today that you have removed the corn, mashed potatoes, and mac & cheese. Another bad decision that proves you are out of step with your customer base and just another reason for me to shop at Ralph's even less than I have been.

Well done on your customer experience awareness. You keep outdoing yourself in terms of disappointing your customers.

We spend an average of. $150.00 per week at this store. I am handycaped and appreciate using the electric shopping cart scooter. Often, the scooters are not charged and unusable. We have spoken to employees about this and have been ignored.

Also, many items that we buy regularly are often not on the shelves, empty spaces not restocked.

Please respond buy phone or email. Thank you. 818 7855956. J. Kummerman

I rarely have to make a complaint against Ralphs Markets and I shop at Ralphs in Chatsworth, Porter Ranch, West Hills and sometimes Woodland HIlls. , West Hills, CA 91307. I bought two packages of Kroger Brand boneless skinless chicken breasts on sale.

the date for sell or freeze by is 9-11-2019, but I chopped them anyway and put all of them the freezer. Last night, I cooked up two packs and the chicken tasted sour and bad so I wanted to get a refund since I can't bring the product back to the store until 10-5-2019. I called 800-576-4377.

The person who answered in customer service transferred me to the store manager, Tom Endres, who said to bring back everything, the receipt the chicken the packaging whatever I have and I will get a refund, but he said he isn't there 24/7 which I…

Our Pavilion's at the corner has been closed to build a new one so we are having to shop at RALPHS in Sherman Oaks. I go into the deli a lot and get a certain kind of chicken. Quite a few times, they're gone before I arrive.

The nice lady at the deli told me, call ahead, we can put one aside for you. So today while working, I had a few minutes free, so I called. I spoke to FRANK in Sherman Oaks, He put me on hold and came back to say the Asado chicken was just coming out now and he wasn't sure if any would be left by the time I arrived.

I said they told me they would hold them and could he please put 2 aside. Frank put me on hold, even came back to ask me my name for the food to be held. I drove down and arrived in less than 10 minutes.

I saw my usual nice lady in the deli. I said a…

They keep spoiled fruit and strawberries that have mold on them still on shelf to buy employees don't care.

I don’t want to scan and bag my groceries if I’m already paying for them. It good customer service for a GROCERY STORE to BAG THE GROCERIES YOU PURCHASED. Instead of having employees idle, OPEN UP THE registers.

I buy a lot of groceries from your store but, lately I get really disgusted trying to find things I love to cook with that you had for ever . the list is Libby's sauerkraut , tomato puree, tomato sauce HUNTS both , I can't believe it's not butter in the stick package ,butterscotch pudding ,garlic mashed potatoes ,eat,ect, and the biggest thing is as we seniors shop early there is never any fried chicken in the deli section so

lately like today I started to shop and finally got ticked off and put everything in my shopping cart back and went to Vons and got what I needed . I cook a lot and I use certain ingrediance and without them my food is not the same with all the generic products you now stock on your shelves .

92103 Hillcrest Ralph's store . I will now shot at Vons unless you bring…

Last week on Wilshire and Bundy that had been my home store for 20 years and I go hardly at all now because the customer service and the rudeness I wasn’t going to write this but I thought I should contact you when I checked out it was a young heavyset guy and there is also a heavyset woman who also works there and very nasty to me when I checked out I took a bag ithe guy said dsaid next time pay for your bag.

He could have said just take it or I’ll help you if you need one so what I did is I told him void all my items then I made him void everything and I went to a different Ralph’s it’s the excellent employees like diane and hank who really know what customer service is.

That store is really bad you need better employees. I would say your Westwood store by ucla has the best above and…

I was in Ralph's on Hawthorne and 120th. I asked the worker do you guys sale Sutter Home Moscato. He said, I don't know what they have in this store. I said, what kind of answer is that? He walked away and said Fuck you!.

I went tell the Manager what he said. I do not know what happened to him, but she called him to the back. I was there yesterday 04/30/2019. I was taking my groceries to the car, and I asked the worker pushing the baskets what his name was he said, Why?

I was not going to write you guys and tell any of this, but those workers are so rude and disrespectful. I am in that store sometime two to three times a week spending my hard earned money. I expect a standard of customer service.

The guys name is Matthew. I am asking that you investigate this and let me know what has…

Last Thursday I was directed to the on site Manager as I was looking for a Job. I told her that I had applied several times. There was a woman next t us who I know that has some challenges.

The Manager pointed to the woman and stated that she was going to do something with her. I was offended. I told her I am not interesting in taking someone else's job especially this one. She back tracked a bit and said that she would enter my information.

I Have applied several times on my . I hope that the woman is being treated kindly. I have talked with here many times

I was just at the Ralph in Calabasas and I bought Vitamin water. 99 if you buy 5 and use a digital coupon. I asked the checker if I could get the discount with my Ralphs card and she said no, I have to have the digital coupon.

I don't use apps and cell phones and I don't understand why Ralphs is condemning me for this. You have just lost a good Ralphs customer.

I have been going to this Ralphs store ever since I moved to Glendale, I have a good report with most people because i'm a happy go lucky person. This particular representative has been rude to me twice. The 22nd time there was a witness (I did not know this witness).

The reps name is Ms. Aracelli (spelling could be wrong). She works in the Deli department. My first encounter with her was on a Friday night 9:00pm, hardly anyone was in the store this night. Wanting some of delicious fried chicken.

I asked for dark meat. She told me she don't have any and she wasn't going to open an already packaged hot chicken to give me any of the dark meat. (i did not ask her to separate any chicken) But the way she said it was humiliating.

So I went to the front to ask a manager on the floor, could it…

I go into the Weyburn Westwood Ralphs location quite frequently and am so sick of the homeless problem inside the store. I watch them stick their hands in food in open areas, open closed packages and even hear them screaming throughout the store.

I have on numerous occasions personally tell the manager, nothing is ever done, they allow it. I have also contacted corporate in the past, obviously nothing has been done. My next step will be to contact the Health Department and report this as a major heath concern as the homeless bring their germs and whatever is in their bags (bugs, disease, rodents) into the store. This is absolutely disgusting.

I shopped at Rahphs Store (5951 Del Amo Blvd, Lakewood, CA), see attached receipt. Alt ID: 562-924-4780

After purchasing my groceries (basket full), which were all bagged Ralphs bags (10 cents each), I walked to my car. As I reached my car, an employee called out to me; at the time I didn’t know I was being followed. The employee asked “Did you through the checkout line?” I turned and looked at the employee who then said “never mind”. I then put my groceries in the car but it bothered me quite a bit. I returned to the store and found the employee (calcausion, young, black hair). His name tag indicated that he was a Front line manager; I don’t recall the name. I said to him that he questioned if I purchased my groceries so please review my receipt. He said that he didn’t know why I felt I…

Have been a long time Ralph's customer. Have always been pretty much impressed with service and quality.

However, today I was shocked and embarrassed by what happened to me when I exited the store. My wheels were locked as soon as I passed the doors. I thought I had run over a foreign object. wait. She went inside the store and got a device that she pointed to my cart.

I asked what I had done wrong. She did not answer. The first try to unlock the wheels was unsuccessful. She had to backup into the store and try again. It unlocked the wheels and I went on my way.

However, the incident caused quite a scene and I was thoroughly mortified. I know that this is an anti-theft device. Everyone else knew it too. I will never be back to this store. I feel like a criminal. My rewards card # is…

pure absolute ignorant 3rd world piece of crap night manager jessica, touching me, and embarrassing me in front of customers while in line and nothing done about it, she is embarrassed for embarrasing me? what a company of absolute ignorance

I am filing a complaint about the Ralphs at 5225 Canyon Crest Dr, Riverside CA 92507. The Cashier Sal A. was very rude and impolite to the customers and made a terrible experience. " to Sal, he pretended he did not hear it and ignored me.

After asking me whether I have a Palphs rewards card, I said "Yes sir" and handed my key chain to him for scanning. After he is done, he rudely threw my key chain to the corner of the table and I had no way to reach it.

In the meantime, he was just talking with another cashier and laughing. It was the other customer behind me who helped me grabbed my key chain and returned it to me. This cashier Sal made me very angry and unpleasant.

What's even worse was that after I noticed that he forgot to put the green bags points to my rewards account, I went…

Ralphs on 14440 Burbank Blvd is dirty. Trash is all round the parking lot area. Main entrance trashcan is always overflowing. It is attracting homeless people. A big yellow pillar by the parking entrance way on Sylmar is about to fall for the best several months and still not fixed.

It is a public health hazard.

On Thursday October 11, 2018 my wife purchased a container of broccoli salad from the deli section of the Ralphs Supermarket located in Castaic, Ca. on The Old Road.

We ate approx. one half of the contents when my wife found a curled piece of metal in the salad. This piece of metal would be approx. 3 long if straightened out. The metal was curled as if it had been lathed off of a larger piece of metal. The ends are sharp.

Fortunately no family member ingested this metal. ( I should say so far as we know nobody ingested any metal.) If they had ingested it the potential for a serious medical problem would be great. A sharp piece of metal such as this could easily puncture the intestine, or because of its curly nature could easily entangle itself in, and around, tissue within the digestive…

This is a complaint against the Ralph's on 910 Lincoln blvd. Venice, ca 90291.

Specifically against the store manager Michael Osegueda and deli employee Sarah or Saca, the person who prepares sandwichs, this took place July 24th 2018 approximately around 3:30. The employee was extremely rude and discriminatory and when the matter was brought to the managers attention he provided the same rudeness.

The deli at this Ralph's is totally unclean, and food prepared is usually burnt or under cooked. The work area where food is prepared and served is terrible and I will also provide a complaint to the food administration alone with pictures I have taken to validate my complaint.

When I asked where and how to file my specific complaint the manager referred to above would not provide any info

If you need a receipt I will be glad to send it to you. Now because of this I will no longer shop at Ralphs there is a Vons and Albertson close by and they will get my business. I have always shopped your stores no longer.

My Ralphs # is 4 77020 711146 you can track my purchases It's to bad you have made a change in your policy. The store is at 1020 university ave. San Diego Ca.

I had to call the Ralphs Customer Service today regarding a double charge that occurred last week. The employee named Chris ID Nr. SPH7660 was very unfriendly and unsupportive throughout the entire call. She started giving me attitude about my statements to the point of being rude.

The call ended by her hanging up the phone because she simply didn't want to talk to me any more. This was the worst service I experienced in the last 10 years of being a Ralphs customer and will influence my decision being a loyal future customer of the store.

This treatment reflects very poorly upon the store. I hope they will find more qualified employees in the future. POOR SERVICE!

On December 19, 2017 at Ralphs located at Buena Vista and Victory in Burbank my wallet was missing. I asked your store security guard and store manager if my wallet had been found or turned into lost and found, both your store manager and security guard seemed sure it the wallet had not been turned into lost and found. Not true.

After reviewing your surveillance camera videos Burbank Detectives shared with me, your security tapes clearly show the security guard stealing my wallet. This is grand theft. I spoke with Mary at Ralph corp. office and she has not responded back to me as she promised she would.

I ask one more time, please kindly as a courtesy contact me. com.