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Ramada

2.0
83 complaints

Customer complaints reveal systemic issues across multiple Ramada locations including consistently poor staff behavior, serious cleanliness problems (including dirty/bloody sheets), frequent amenity failures, and mishandled reservations. The complaints indicate fundamental operational breakdowns in housekeeping, maintenance, customer service, and management oversight.

Common Issues

40% (12)
rudeunprofessionaldisrespectful
35% (11)
dirtyuncleanbloody sheets
25% (8)
no wifino breakfastAC not working
20% (6)
wrong roomalready occupiedmoved rooms
15% (5)
no room serviceno towelsno toilet paper

Complaints

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Aaron Parker

Nov 4, 2018
0

Dear Expedia:

I am writing to you about an error in the bill I booked for my 1-night stay at your Ramada Hotel 1575 Regal Row Dallas, Texas 75247 on October 24, 2018. I did go on ID90 Travel to inquire about the location but I never entered my credit card information. I noticed you can reserve a room without using a credit card. The confirmation I received was 1135779711.

When I made the reservation for this room by phone, I specifically asked the Reservations clerk Jessie whether the special rate was for Southwest Airlines employees. She explained to me that the discounted price was discounted. I also asked if the hotel was close to the airport and if they had a shuttle. The reservation agent booked my room and provided me my confirmation number, which was 7387630082535.

However, on…

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Anna Green

Nov 2, 2018
0

We Booked into the Ramada Limited Downtown Vancouver, 435 West Pender Street. 55 Canadian dollars which the receptionist assured would be refunded once we checked out I am still waiting for the refund . Please can you look into this for me as I am now back in the UK and have checked my account and the refund still has not been processed and it is well over a week.

Please can you confirm in a confirmation email Thankyou

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Thomas Fretham

Oct 17, 2018
0

I booked a room at the Ramada Inn, 2141 Harbor Blvd, Anaheim, Ca. for 3 nights, 9/25-9/28, I ck'd out on the morning of the 26th since my project was deleyed. I was billed for all 3 nights when I only stayed 1 night.

My personal credit card was billed for the first night and my company card was billed for the next 2 nights. I picked up the receipt on the morning of the 26th but didn't look at it real close.

Surely they should have a housekeeping record to indicate I wasn't there. The gal at the desk was Hispanic and didn't speak English real well. Maybe she misunderstood, I don't know. The location is not willing to work with me on this matter, or at least the person I have tried to communicate with has no time for me. Please advise.

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vicki richards

Sep 7, 2018
0

I flew in from Charleston, SC to see relatives. I grew up in Alpena when this motel was the Holiday Inn. Very poplar then. They had a band, crowds that never ended, people lined up to get in. This was the only place in town to have fun. Lasted over a decade.

(pool area) I actually tripped on the holes by the pool. They lost air condition labor day weekend. This place has so much potential. Miss the days when this place was rocking. Great times.

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Barbara Seif

Jul 27, 2018
0

This is in regards to the Ramada in Whitehall Pa I had a business event that was handled by manager Kathy L at the location It was mismanaged and affected my scheduled and promised programming in a negative fashion I need a call from corporate ASAP or I’m going to an attorney

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Becky VanCura

Jun 11, 2018
0

D. from June 4th to 6th. I comment to the house keeping a chair needed repair in our room 245.

Also told the front desk twice. Then on the evening of June 5th my husband was sitting in the chair as there were one other chair which I was in, his chair rolled out from under him he fell between the bed and wall back wards.

He scraped his left arm up real bad. I went to the front desk and ask for first aid assistance. The clerk only had some gause and a couple of Band-Aids. Really not much help. After dinner my husband needed more first aid Band-Aids.

On checking out I asked for Jim the manager to call me. To this day he has not done so. I believe that for our inconvenience we should have our $178 credited back to our credit card. Then yesterday I looked at my other credit card, saw they…

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Hector Ramos

Jun 11, 2018
0

Filling a complaint RAMADA/Biloxi/Ocean Spring, 8011 Tucker Rd. Biloxi, MS 39532. Room 217 It was the worst room I have stayed in let’s just start with bathroom very dirty like someone used restroom unsanitized the sheets where dirty with stains on them and to mention bed bugs .

The room itself has a odor which was unbarable. The hotel has guest that will watch you from moment you pull up to see where your room is I felt very unsafe with my wife and child. I asked for a refund and the front desk staff told me rooms are non refundable.

To me this hotel should be sanitized for quest to fell welcomed and not traumatized or better yet I should get my full refund for the inconvenience.

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Toni Ramsey

Apr 19, 2018
0

Hello, RAMADA ALBUQUERQUE EAST was the host hotel for our Wounded Warrior Amputee Softball Tournament in Albuquerque, March 15-16-17-18,2018. The Wounded Warrior Amputee Softball Team had a block of rooms.

I was told by the general manager of the team that these HEROS were not treated with the respect they deserve, As stated the manager of the hotel was downright mean.

They were very surprised at the treatment they received from the manager on duty at the time.

There were also several teams that stayed at this same hotel and stated the service was under par.

I did let Alan Quintana, who we worked with know about the disrespect out WWAST received and yet to hear a reply.

The WWAST has given their all to the Country and all of us so that we can remain free. I am very disappointed at the…

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Eliseba Stratmann

Jan 18, 2018
0

They wouldn't honor the free parking offer I was given over the phone when I made the reservation, which was for one night, Dec 24, 2017. Afterwards I called the reservations, was offered $25 back, which I refused since the parking cost me $226, and was told I would get an email from "Escalations" within 10 days.

After 2 weeks went by without any email from them, I called over and over again, and was badgered, saying the hotel had made the deal with me for parking therefore they didn't feel responsible. Today, Jan. 17, the person from "Escalation" said that indeed, I had been offered free parking, but she offered me 5% back on the cost of my room, which I refused, saying she and the hotel would hear from the Better Business bureau.

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dave dewaal

Dec 4, 2017
0

iam the father i went yestetday sun dec 3 17 with my daughter and husband to be and my wife to meet with the so called wedding planner at the ramada in jacksonspoint ontario this women had no idea about meals planing just a bunch of papers in front of her. when you are going to spend thousands of dollers on a wedding she blew it because your new hotel there is absolutely stunning the ball room was so nice the whole facility was they would have put a deposit down but this women blew it.

it would have been 110 people and we would have booked a 40 block of rooms it was for oct27 2018 down time for you. i say they still have a shot if sombody would talk some reassurance to us i can not remeber her name but you would no. ty dave dewaal

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Manpreet Agroia

Oct 12, 2017
0

Hi, I made 2 room booking in Ramada Hinton, AB on 20th Aug 2017 by 05:09 PM under the name of Manpreet Agroia, the conversation took place around 7 minutes and the confirmation number is 10210853.

After 30 minutes again i made call for confirmation and i got at same time.

By 06:30pm on same day I made call for changing the room name from Manpreet Agroia to Harpreet Jassal, because Harpreet is getting discounts under Walmart company, and the hotel staff change the name to Harpreet Jassal, now i got new confirmation 10210861.

Apart from that, Due to personal reason I cancelled the rooms on same date by 08:20 PM and again i got cancellation number 10210861.

On 24th Aug 2017, I got charged for 303.13 CAD for 1 Room, Now here is the Situation- I explain everything to hotel staff and i got…

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Sheryl. Samoa

Sep 15, 2017
0

I stayed at your Ramada at 1635 North Scottsdale Road in Tempe on August 8th I gave a deposit of $100 on my credit card and it has not been returned when I called the hotel to find out about it they cannot find my nformation that I' stayed there. for last 2 days they supposed to call me back and I have not received a call when I call they tell me to call back because their manager is busy so

I'd like somebody to please take care of this and I would like my hundred dollar deposit returned. U can reach me at 480 266 3236

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Jan Chateauvert

Sep 10, 2017
0

We booked a room at the Ramada in Stony Plain, Alberta Canada, on line through a site offering bonus air miles. We we arrived with our 2 small dogs we were told the only rooms that allowed pets were smoking rooms.

We are stuck in a room that stinks to high heaven and because of the on line booking site we cannot get a refund and go else where. Nowhere on the site advertisement did it explain this situation. I will never stay at a Ramada again.

It positively stinks in here!

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Darrell Hanson

Sep 6, 2017
0

I've been staying at the Ramada 2705 Annapolis Ln. , Plymouth, MN 55441 for many years and never had much of a problem until new ownership. tonight I pulled my sheets back and found dirty, bloody sheets, this is the second time, at check out counter I've heard people come up and refused to stay at the hotel because their room was dirty.

There are many issues here, poor maintenance etc. I will be calling the Hennepin County health Department as these are major issues and health concerns especially if the sheets are not changed regularly. Don't know if I can continue staying here, at the same time I don't want to try to find something else, hope something can be done about this issue.

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Sandy Boutain

Mar 31, 2017
0

My daughter and I decided to meet at the Ramada Northwest Inn and Suites water park on 3/27/17 and we checked out on 3/29/17. She drove there from Minnesota with her kids and I flew in with my other 2 grandkids from Henderson, Nev.

and we rented two pool side rooms for tow nights. We arrived approx. 8:30 pm and the kids hurried to get to the water park before they closed. After getting back I took 2 nine year olds and went to my room and all got ready for bed.

They pulled the bed sheets back and they were FILTHY DIRTY. As nine years olds would do, they began to brush the stuff off the sheets before i could stop them. There was hair and black stuff and 3 spots of BLOOD.

I was so appalled I could barely speak. I couldn't believe it. I by this time am very irritated and said I wasn't…

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Bernard Siegel

Oct 5, 2016
0

Stayed at the Ramada Portland, Maine on Sept. 27 and 28, 2016. There was a TV set in one of the lobby areas that was tuned to a news station that emphasizes only one point of view. No problem with that, but when asked to change the station.

I was told no one knows where the remote control is located, and (2) they are not allowed to change that by Ramada. So, is this true? And does that mean that Ramada hotels seeks to espouse only one political view to the exclusion of any others?

I need to know this for future reference in planning travel.

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