I purchase a coffee table in November or December of 2017 and the table fell apart. Alot of the screws came out and part of the imitation wood broke off. Material is cheap and inferior, poorly manufactured. I would like to be reimbuse.
I purchased a sectional sofa at your store and I paid additional monies for warranty. One side of the sectional is falling apart. I called and a rude representative came to my home and stated that its in standard condition and rudely informed me that he was not there to fix anything and handed me his cell to speak to another inexperienced female individual who stated same.
I am so upset I called the store where I purchased to speak to a Manager and was told that neither the Manager or Assistant Manager is available. I would greatly appreciate for a representative to contact me to fix this issue as I should not have a broken/damaged sectional in my home!
Made 6 payments on last payment the lady asks to look at my atm card then ask for identification nobody asked for it no time before that how they treated black peoples I live 4 min from the store store at 985 bethlemem pike Montgomeryville pa.8936 live in single home I furnish 3 room in my it house from them it all way something that it not getting no more money from me this happens on 4/6/ 2019
We had a bunk bed collapse in our kid, couch cushions ripped and staples coming out of the back of the couch which stuck my kids finger.
Customer service has been awful. No one gets back to you, and they won’t replace the coach. Want to give us a $300.00 toward another purchase. Pretty sure we are done purchasing from Raymour & Flanagan. Sitting on their furniture is the most dangerous thing my kids do.
I purchased the Delano Sofa and Loveseat with console without being able to check it out because they did not have it in the showroom. The set was delivered March 18, 2019 and I realized the pieces was not only too large for the space but too large for our bodies.
I asked if I could replace the set with something that would work for my husband and I. We both will be 79 this summer and less than a year ago we both had major surgery therefore we want our living room furniture to be as comfortable as possible.
What I purchased cost about $3,000. My appeal is to the person that has the…
I order bed. They delivered it and broke it. Last Friday. This Friday 3/22/19 they say now pieces is missing. Fuck this place now I have no where to sleep but other than floor. I would Never Recommend These Fuckers to Anyone.
Be careful These people just want your Money. Than give you a bunch of excuses on why they can't deliver product Properly. Don't shop here. Scam
On March 12; 2019; called 718.513.7382, Brooklyn, NY , Cropsey Ave store, spoke to Sherry, manager, to setup delivery of furniture, made appt. for Today, 3/21/19, just called store, Sherry did not put papers in for delivery, Made another appt. for Monday,3/25/19, spoke with Avilka, no problem setting up New date. What goes on, no one wants to do their job, I didn’t realize what a hard Job it was to set up a delivery, as a manager Sherry may need refresher course any problems on Monday, I will be cancelling my Order. So many furniture stores to choose from.
Anthony Billotto 718.837.2141
Received a call on 3/15 with delivery time for 3/16/19 12pm -3pm. Delivery arrived on 3/16/19 with only half of purchased sectional. After my husband called and complained the remaining pieces were delivered in a Honda Accord sticking out the trunk of the car.
We could have brung the furniture home ourselves in our cars instead of paying your company a delivery fee! This is not acceptable! I phoned the Exton office and the manager was supposed to call me back and he never did! UNACCEPTABLE!
00 each. After about one year one of the chairs needed painting because it was fading. After another six months it was wobbly. Another year went by and a crossbar was broken. That was replaced no charge. Still wobbly after six months crossbar broke again.
They will now replace whole mechanism. The leather on armrest started to wear after 2 years now there is a rip. I as told when I bought these chairs they would in time look just like they did when I bought them. Not even a chance.
I suggested you give me a new chair and was told that wear and tear was not covered wear and tear after 3 years;you must be joking. Assuming the mechanism is half the price of the chair you are willing to risk losing me ,my family,my friends,and anyone else I can tell as customers for 300 bucks.
By the way…
The customer service is atrocious and horrible. I am a paying customer and no one can accommodate my exchange because of the delivery team and the service. I was told that because my furniture is an exchange I will have to wait until all the deliveries on the truck is done for that day then the exchange.
Which puts me to an 1 pm - 4 pm window. I work from 1 pm and they uncooperative refusal to have it switched to morning. Telling me there is nothing they can do or change.
The twin size mattress that was delivered to my house was completely different from the floor model. I am not able to sit on this mattress for more that 1 hour much less sleep on it. It has been sitting in my house for the past two days.
I spent all day on the phone with these people. They have been pressuring me to keep their defective product for another month and then call the store manager again. Do they really think that people are that stupid to believe that if the store manager refuses to even consider a refund after only 72 hours, that he will do anything after 30 days?!
Horrible misrepresentation of a product and even worse treatment from the store manager, who was dismissive and basically said, you bought, it's yours, don't bother us. Male store manager at the Henrietta…
In 5/2017 i purchased a sectional that has electronic recliners luckily with a warranty. This past Saturday my power went out on my main floor of my home and we noticed a fuse blew.. An electrician was finally able to come yesterday 1/15/2019 and checked all my outlets and noticed we had an electric remote on the couch.
After turning it over and checking out the wiring it started sparking. When it was delivered the wire underneath the chair was in a position that it rubbed against the chair every time it was being reclined and it rubbed away the wire coating.
My daughter sits and does her homework in this chair and lot of papers are closeby this could have been a true disaster!! 00) and he did say it was amazing we did not have a fire. I need immediate attention in this matter, its a…
I am writing in regards to a recent purchase made at you Niagara Falls location. On December 9th 2018, I purchased a bedroom set, living set and kitchen set. I came to Raymour and Flannigan due to the fact that you offer 2 days or less delivery.
I was told that my furniture would arrive on Tuesday December 11th 2018. Tuesday I received my bedroom set (minus the mirror), coffee table, end tables (no couch, no chair) and kitchen set. The coffee table had to be sent back due to it being damaged.
At 8:20pm December 11th 2018 I received a call stating that the driver had to come back because they delivered me the wrong mattress. I called the Niagara Falls location to see when the rest of my order would be coming in; I was told that it would be there on Thursday December 13th.
I received very…
12/02/18-waiting months for chair replacements. getting the run around, we have been more than patient. Promises to call back and dont. account under 609-654-6286, CONTACT us at 609-519-1798 or 609-760-1731 Margie & Ralph Cochran
To whom it may concern,
This is Nazan Baysal. I have been Raymour’s customer for few years and this is the second time purchasing bunch of furniture from Raymour and Flanigan. However, I am unsatisfied with the service I have received from Raymour. I moved to another state and showed to sales person the living iroom dimensions and told her to choose sectional pieces carefully so they can fit perfectly to the living room at the new home. Unfortunately pieces did not fit and we requested to exchange it with different sofa however they rejected our request. We have been with Raymour as a client for a long time and always been loyal to payments on time. After this happened, I, my entire family and friends would not go back to Raymour and Flanigan. Since we did not get any courtesy and help, I…
DOESN'T EVEN DESERVE 1 STAR NOTHING SHORT OF A NIGHTMARE!!! Get your act together Raymour and Flanigan! Not one, not two, but three attempts, and you still couldn't manage to send me a bedroom set without damage?
First two delivers nothing was wrapped properly, third time it was wrapped properly and all the pieces were still damaged, so it must be those in your warehouse who are wrapping damaged furniture. Your Gateway Store Manager Narnia states "Let's call it a day, because we can't get it right, and we can't come back again".
How about getting it right the first time? AND, who is she to cancel my order? SHE HAD NO RIGHT TO DO THAT!!! I'm the one who should be canceling, NOT HER! Guess she knew she was incapable of delivering a bedroom set in perfect condition.
All of the delivery men…
I was sold a mattress that causes hip and shoulder pain. Unfortunately, I was told they cannot do anything about it. 00. The mattress is a Stern's and Foster
My Wife and I shopped at your store for the 1st time a few months ago to make a furniture purchase. We ordered a Chair and couch ottoman, we where told that the furniture was on order, I asked how much should we pay now.
we where told to pay in full... which seemed strange but I paid in full. I was told via email that they can not take my old couch the order will be at the store on 9-25-18 and the salesperson would contact me then to arrange for delivery..
on 9-25-18, my old couch and chair was picked up and donated to charity .... then 1) No call was made by salesperson to me on 9-25-18..
also in email this salesperson Jacky tells me I would receive into my CC account a $90 credit for the inconvenience.. in Oakhurst, NJ We really didn't find another coach that we liked..... though we…
My Wife and I shopped at your store for the 1st time a few months ago to make a furniture purchase. We ordered a Chair and couch ottoman, we where told that the furniture was on order, I asked how much should we pay now.
we where told to pay in full... which seemed strange but I paid in full. I was told via email that they can not take my old couch the order will be at the store on 9-25-18 and the salesperson would contact me then to arrange for delivery..
on 9-25-18, my old couch and chair was picked up and donated to charity .... then 1) No call was made by salesperson to me on 9-25-18..
also in email this salesperson Jacky tells me I would receive into my CC account a $90 credit for the inconvenience.. in Oakhurst, NJ We really didn't find another coach that we liked..... though we…
I purchased a bedroom set for my son. It was delivered in March 2018. During the delivery the wall outside of my sons room was damaged as well as the floor. The delivery men dragged the mattress while still in it's plastic covering and it left a long steak on the pollied floor.
I was working with Ken Crowther to get the issue rectified. It is now the end of August and it is still not resolved. 00 to have the damage repaired. I sent in pictures of the damage as well. Ken agreed to send the payment. It never came.
When I called up to find out what happened he told me that it was sent out and if I didn't receive it to let him know and he would cancel the check and Fed-X me another check. This was in June 2018.
I still have not received payment. I would appreciate help in getting this…
To Whom It May Concern:
7/5/2018 I am deeply upset by my most recent delivery experience after having spent nearly $5000.00 with your company. I purchased a Queen sized, Tempurpedic mattress and box support on 7/5/2018 from the 490 Fulton Street location of Raymour and Flanigan. Like most New Yorkers, I live in an apartment and do not drive. I therefore asked during the time of the purchase for the items to be delivered. I also stated that I would need the old items taken away.
At no point (during the time of trying different mattresses or at the point of sale) was it stated to me that removal of the old items was at the discretion of the delivery personnel.
7/72018 At approximately 2:00pm, the delivery team arrives at my apartment. The first delivery person enters the apartment with…
I have a letter to outline the complaint but 100 words doesn't come close. I would like to email this to you how can I? I faxed it to corporate and to the springfield PA location already...
I paid well more than what was due every month and on time. Payments were posted late although cashed before due date more than once and the final month in which I paid the full amount of what was due the payment was "mysteriously" lost.
All interest charges then accrued and appeared on my account. This is a bad business practice.
Was given a credit by Raymour and Flanagan. Now they are not honoring it as they say Wells Fargo has it cause they no longer finance through them but Citi Bank. So therefore they are telling me I must retrieve a credit that they gave me.
The credit was for a table that was returned on April 23 2016. 60. I was told it would be put towards the new table I purchased on April 16 2016. Now they are telling me I must get it myself.
April 16, 2016 I arrived at the store to pick out a new table as one recently purchased in 2011 could no longer be repaired. I had purchased a warranty on the table when I purchased it. I picked out a table that cost 1811.54. That night the salesperson gave me a credit for 1212.6. Now they are saying they no longer deal with Wells Fargo but Citi Bank so I have to go after my own money. I have called store several times and went up there also. Finally this is what they are now telling me.
They knew they no longer dealt with Wells Fargo when they sold me the table. Now trying to call Wells Fargo automated phone line you need an account number to even get any help which I do not have! I have a Raymour and Flanagan receipt showing the credit that the salesperson gave me that night. When I…