Ordered furniture and it has broken 3x. To get a Technician to my premise has been a challenge and when they come the performance is not up to par. I am literally begging for a replacement made numerous calls and to date no avail or assistance.
my fault for not reading the reviews before going to your store
For years my husband and I have shopped and purchased several items sets from your company. ,mainly the North Haven store. He purchased his furniture got a delivery date was called and told delivery was going to be between 11-2 the driver arrived at 9 which was fine, problem #1 the delivery person never tried to bring any of the furniture into the apartment, Problem #2 he lied and
said he tried, Problem # 3 that evening we went to the store cancelled the piece that was to big and was given a new delivery day and time for the remainder of the furniture we also purchased extra item at this time to be delivered with the others. We waited at the store for over…
I bought an expensive mattress 3 years ago. For the past year part of this mattress is sinking down which makes my sleep very uncomfortable . Representative from the store came to look at it, measure it and said it didn’t sink deep enough to exchange it.
My mattress still on warranty . I tried to get help and no one cares. I have a back pain now. It is terrible. I also bought made in Italy sofa that started sinking down after one year. Never again!!!!!
I had furniture delivered on Nov 29, 2019. The delivery crew was very rushed and broke a sconce wall light on my stairs. Thry had trouble getting the couch upstairs and after they left I found marks on my walk sans stair risers.
The team did not want me to report the damage. When they left I took pictures, called my local store, and told them what happened. I sent them the pictures and I was assured someone would call me within a couple of days.
Today is Dec 11, I have called the store at least 4 times, and was told a manager would contact me. I have yet to hear from anyone. I have spent many thousands of dollars at the store over the years and I am so disappointed in the lack of response.
No one has even called to apologize for the damage. The woman in the office refunded my delivery…
I have bought a couch about three years ago, platinum protection scheduled to come out and never showed up I called and told them someone never came out. They scheduled a second service day so now I took off work two times and took my child out of daycare twice.
Same outcome no one showed and I got a call later that day that no one was gonna show up and was now approved for a re select. Well keep in mind what I paid for my couch three years ago everything is now more expensive so of course I’m gonna come out of pocket.
So not only do I have to go look for a new couch but now I’m coming out of pocket of money I was not expecting for a couch, I also have to pay for delivery as well!!! This is so frustrating!
I am also bitter because I paid for a 5 year platinum plan and now when I get my…
I bought the Toby set about 4 months ago. I had 1 of the loveseat recliners break already. I was told I had to wait 14-16 weeks for parts. I then called the Clay store & they delivered a new one in 3 days.
Now I have a discoloring on my sofa. It looks all worn and has turned a light purple color. Store Manager calls me today & says he can't help me? This is not covered by the manufacturer? 00 on this 3 piece set. Now what???
THANK YOU for your speedy reply and resulution to this situation..
Mattress is defective and I called twice about problem. The mattress sinks in center and i wake up with terrible back and neck pain. It is a queen split mattress and 1 is firm, however the other is defective, not firm.
How can a technician test the mattress by simply putting his fist of it? Really.... you need to lie down on mattress to experience the customer experience and claim.
Repurchased another same sofa this past Labor Day from years ago. On that purchase also had Platinum Protection Plan... never used. This round we were upsold with this protection plan again by Lisa Resnick and floor manager Marcus with your Kinnelon NJ store.
I expressed my reluctance having had the plan previously and never using it... Lisa went on and on about basically it covering everything short of animal bodily fluids... My wife and I specifically asked human bodily fluids having a 5 year old, we were assured it was covered.
Once I arrived home I went through the order packet and found a leaflet dated 3/2017 where it indicates this is not covered. I called Lisa immediately.. she said it may be outdated material and she agreed to email me along with Marcus confirming human bodily…
received a phone call that chair would be delivered today around noon. when i called to confirm I was told there is no record of delivery today & in fact chair isn't even at factory. extremely upset - i changed my weekend plans based on your call
The 2400$ dinning set I order was delayed from the 27th to the 28th in order to inspect it for damage, good so now we can have our party on the 30th. ) So why bring the table? What the fu**??
While speaking to a manager he informed us the chairs were not damaged they were shipped to a different store. Is this a joke? We anticipated spending up to13,000$ to finish refurnishing the rooms and living rooms in are home.
We have lost entire confidence in your company from order to delivery we have had issues. Contact me ASAP with a solution. Thank you
I purchased a queen size mattress from R&F on June 1. After a couple of months, I notice that I was getting back pain when I got out of bed in the morning. I continued to experience the back pain and decided to call R&F and see what can be done about getting a more firm mattress.
I spoke to the manager at the 66th St and Broadway at the New York City location. He was kind enough to help me chose a better mattress. I also explain to him that my anniversary at my job was coming up and I would be receiving a monetary gift and that I wanted to use some of the gift to help me purchase a better mattress.
I asked him would I be able to use that money which would be on a American Express gift card to make payments toward my bill. " I then went ahead and bought the more expensive mattress with…
I sent an email and I called 4 days in a row. Awful customer service!!!! Garden city, Carle place, valley stream stores. I can send you the email I wrote. It’s too long to rewrite with less than 100 words.
oney aspect then how I. Not hearing from anyone after someone and to check the leather pieces, at this point I want all my money back!! Take these pieces back give or sell them to people who don't care about the money or what they bought, I over the years I have bought many things from your company, never had this problem!!
2 years ago I bought 2 power-lift recliners 1 with massage and heat and purchased service contract for both chairs. My chair has had to be repaired twice and they don’t come to see what needs to be ordered. They order parts before they come and then they find out its wrong and have to reorder.
The chair my wife uses the heating element doesn’t work. They came and changed the control switch and when he was doing that, the first switch started smoking. He put another switch on. The heating element still doesn’t work. We are told that as long as the light is on the element is working.
My wife had it set to high and at no time was there any heat in the chair. 00 for 2 chairs and the extended warranty policies and as far as I can see, it’s a farce. We will never buy anything else at your…
My experience with Raymour and Flanigan has been a horrific and degrading experience. I purchased furniture (sofa and love seat) from your Paramus Ni store. Furniture was delivered damaged. Mr. Evan the store manager in Paramus Nj,agreed to help and referred me to the NYC location at West 66 Street and Broadway.
I visited that location and was treated with such profound disrespect and discrimination by you store Manager Jin. As soon as I entered the location and was introduced to Jin and I expressed that I was referred. Mr. Jin’s response was”.
” As to say that people that look like me , people of color cannot afford their furniture. I contacted your customer service to file a complaint spoke with Justin and he affirmed that a representative would contact me .
I have yet to receive a…
You pulled a BAIT N SWITCH on my wife based on online advertisement even filed Customer Code: ANDRK17514 Ticket Number: 07229ZOJGJK Order Date: 7/22/2019 Delivery Date: 2/2/2049
Email: KERI.ANDRADE0@GMAIL.COM Sales Associate: Melanie Poirier The Manager SUSAN refused to even make good on this deal - a floor model no less and leaves me no choice but to also file a complaint with the Massachusetts State Attorney General's Office - for unethical sales practices. I did call SUSAN direct and her attitude and demeanor were coy - if this is the type of Manager's you hire then I will never set foot in another store ever again. Social Media is a powerful tool - your Manager Susan utilized it to pull in customer's then backed out of her own deal. Computer error is unacceptable as a human input…
The store on Broadway and West 66th street is run in a very unprofessional manger by so called managers. Every single one of their managers lie, are disrespectful and rude and give the customers a very hard time. The sales people are nice and try to help but are overruled by these charlatan managers.
I bought a queen mattress with an adjustable frame. They did not have one in the store to try out. It arrived and the frame was very uncomfortable and it also came with a defective remote which the Manager told me would be replaced.
It is now 2 weeks and I have not received the remote nor a call or email from the manager. I also asked them to return the adjustable frame but was told that they would not take it back once it was delivered.
What sort of a policy is that? I have had several…
On 11/17/2018, my husband and I purchased a Wetzel 3 pc Sectional Sofa from Raymour & Flanagan; first time customers. Two weeks ago one of the seating section broke. You cannot sit in that section at all. My husband called to set up an appointment so the technician can come and try to repair the sofa.
First disappointment we could not get a scheduled appointment until July 20th.
Second disappointment, Now today, July 17th my husband received a called where they now are pushing back the appointment another week, July 27th. I have a function that I was hosting at my home, unfortunately now I have to postpone it.
They had to reschedule the appointment because the technician that have my route had an unexpected emergency and that’s clearly understandable but for a major company like Raymour…
I purchased a mattress at your Big Flats store Friday 7/12/19. I’ve been giving nothing but a run around every since on delivery. Store says 7 days a week delivery. I told them I’d be home all day Sunday. They want me to take a day off work to be home for my delivery.
They want me to accommodate them, not them accommodate the customer. It’s suppose to be delivered this Friday. I told them several times I work until 2pm, after that time I’d be home. The manager only wanted to argue with me stating it would be a morning delivery being it was a light day.
Also your adds state about the Big mattress sale with next day delivery!!! What these woman that run this store don’t know is I was planning on purchasing all new living room furniture from your store. Not Now. Thank you for your time.…
I bought an $8000 Temperpedic bed on 5/28/2019 I bought 2 XL Twin mattresses after being assured they Would not separate Upon arrival I realized that was untrue so I immediately called and told them of my dissatisfaction and was assured it would be rectified immediately One manager told me I owed another $300 for restocking fees??
I calculated the price of the mattresses and found there was a significant difference in price ($1440) Calling again I said I would buy a sectional couch with the difference and told them the scu number This has been going on for far too long Customer service is deplorable and also unethical as I was being fleeced out of $1740 I was told by a manager yesterday that he did not have to talk to me as I am justifiably upset and
frustrated so I assured him he did…
I ordered some items from R and F and was happy with the customer service. So when i found a coffee and end table i wanted made my Bernhardt i decided to give the sale to R and Fl, specifically a Salesman at the North Haven, CT store named Oscar.
He was so nice with my first order i decided to call him to place the order. I could have ordered it from other stores but wanted to give the business to R and Fl. At any rate I ordered the items over the phone with Oscar.
It took a real long time to come in, actually when i called to ask when the order would be in they said MID AUGUST. I was really busy with my 90 year old ill, bed ridden Mom and put the tables on the back burner.
After looking at reviews and pictures i was worried about them matching my decor - i emailed R and F to ask what…
00 in one day on a living room set and two twin beds for my kids. The first couch was broken. *Sofas that reclined*. The coffee tablehas scratches. They brought us new ones. New coffee table has scratches and again sofa works when it wants to.
I paid a loy of money yo yhe Stroudsburg, pa store. 00 gift card for your store. I want compensation as this was a lot of money and not the quality to stand behind it.
The salesperson Faith Wyckoff at the Garden City location in NY was deceptive when purchasing our furniture recently at your location. She told my husband, William and I that we only needed one battery back for the loveseat we purchased.
I paid the additional $100 dollars. We received the item and when we went home all the pieces were not there- or so we thought. We were told that we needed to purchase another one- another $100. I am completely disgusted because she did not say we needed two.
She said we only needed one. So I am burning gas going back and forth to this location because she failed to do her job correctly. Yet she made commission off of our recent $5,000 purchase. We also purchased bedroom furniture well over $10,000 with her.
She lied and I want you to make it right. I…
I purchased a mattress, reference Ticket Number: 06269R4AHJK, located in Horseheads, NY. ” In the amount of $36 or $37. Upon delivery of my mattress, I was not provided a mattress protector because they stated the platinum plan I ordered was for the adjustable base that I ordered as well.
I then spoke with the manager from the store who refused to honor me the plan because of their mistake. He stated I would need to pay an additional $70 for their mistake. I’m not happy with their service and very displeased.
Is there any way to fix this problem? Any help with this would be greatly appreciated.
I bought a recliner from your Deptford NJ STORE. I sleep in this chair because I am disabled and can not lie on a flat bed. The chair is under warranty. After waiting 8 days for a service call to replace the motor I was called by your people on the 8 th day and informed that it would take 4 more weeks for them to get a motor and then they would call and reschedule repair.
I keep saying I am disabled and sleep in it but get no help! It’s been 2 weeks now and I’m desperate and in pain! I need HELP! This service is UNACCEPTABLE! I expected much better service from your company!
That’s why I purchased from you.
Purchased a bed and an adjustable platform. Three weeks later the adjustable platform broke. Tried to get service and they said they can come out in approximately 2-21/2 weeks. Totally unacceptable. We argued with them then they gave us a date of 6/25.
Also called the company Reverie to make sure we got the parts. They said they would ship out the parts the next day. Haven't received the parts as of yet. Told we would get a call the day before so we will be given a time frame when they will be at my home.
Called service and they said our appointment was cancelled. We were never informed. Called the Woodbridge store to talk to a manager. Was on hold for 21 min then told the manager would call back. Manager never called back. So far our experience has been extremely frustrating and finding…
I cannot even give them one star. We ordered a bed that was delivered with a missing part. When I went to the merchant to get the part, I was told to contact the manufacturer. The manufacturer delivered a part that was not for the bed.
I went to the store on 2 occasions to get a part. I was told that they would do a full exchange on the bed and I scheduled a delivery for June 14th. I did not get a call scheduling the exchange and when I called, I was told that the exchange was never scheduled.
This has been a total disappointment from start to finish and it would appear that since I attempted to resolve this amicably that this is the standard operating procedure for this store.
I was billed in excess of my purchase and was supposed to receive a $65 refund, I kept calling the Jamaica ave branch and was given a run around. The third call I talked to Adela and she was very rude and screamed at me saying it is not her concern that I am feeling like nobody cares. I just want my money back.
we are older seniors (84 & 90). who purchased a mattress in sept ,2018. So far we have had to replace 4 mattress for various reasons. The first had a solid piece of wood all around it which make it very hard for us to get out of bed without having to slide on this wood. Next one was deffective.
or whatever you call it. Next one made loud crunchey noises when we slept. Service dept is again coming to check it out but I no longer want one of your mattresses. I really would like a full refund so I can shop elsewhere.
We are not big or fat people so I do not know what the problem. We don't want to go through this process again. Please help us get our refund so we can get a quite nights sleep. Joan kempisty (716-863-3977)
Delivery call to me at 7:54 am to schedule delivery between 11:00 am and 2:00 PM same day. This was tardy. Delivery driver Never showed or called. At about 2:55 PM, I called to complain and spoke to "Customer Care Manager " Diamond.
Employee #DMSR, who stated estimated time of arrival 4:30 PM. They NEVER SHOWED. 00. I refused the "de minimus" gift card. Gross Neglience on the part of everyone. A company that has an overall rating of only one star?
I think that you hve False Advertising, I don't think the people that I have dealt with are fully trained or are giving false information to tell customers.
I was told you did Veterans Discounts but when I tried to get it was told "not on sale items" Since about everything in your stores are considered on sale I find that misleading. After threatening to cancel my order the manager did make it possible to get my discount. I was told by two different manages, that on mattresses deliver would be the next day IF if I called before 8 the night before. Today while in the store I asked to have my delivery the next day only to receive a call after I left the store to be told I would not get the delivery until Friday. Today is Tuesday, what is wrong with this picture. I am very upset with this…
In 2014 bought a chair play at that time we purchased the premium protection plan. Several occasions service was required on this chair.
Last time service was rendered was December 2017. At that time the service company from Premium Platinum Service stated after this repair the "footboard" would have to be replaced. Also at the time of the service I informed that we were relocating to South Carolina. I was told the service, if needed in the future could be rendered Nationwide.
Approximately one month ago I called Raymour Flanigan for service on this chair again. The customer service rep that I spoke with at the Stamford, CT office stated she would have to get back to me after she checks on the availability of the footboard that would have to be replaced..... I heard nothing from this…
I ordered two rooms of furniture from your white plains store totaling close to $5,000. We told them when we ordered the furniture that the bedroom set was to be delivered to New York city, where delivery is a challenge.
Buildings only allow a two hour window when you can use the elevator. The sales rep said he knew that and all we had to do was give the two hour limit we were given. When they called to schedule the delivery my son told them he was given 12 to 2:30, they said they were coming between 9 to 12.
My son told them they could not come before 12, there answer was the schedule was already made and he was the first stop, just change your delivery day, now granted this was 3 days before the delivery, I can not believe that they could not change the time. I then called the…
My complaint is that I purchased a large order in your White Plains store. 00. We told them when we purchased the bedroom for my son that the set was going to his apartment in New York City. New York apartments are very strict about when and the time items can be delivered.
We told the sales person that we only had a two hour window when the items could be delivered, he said no problem just let us know what time we can work around it. When they called to arrange the delivery time they told my son between 9 and 12.
My son told them no good he only had the elevator between 12 and 2, could they come closer to the 12, they said no that the schedule had already been made, now this was not the day before, it was 3 days before, I can not believe that the schedule could not be changed. I then…
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Have you ever purchased a "rocker…
Have you ever purchased a "rocker recliner? What did you expect it to do? I recently bought one from Raymour & Flanigan that is absolutely NOT what I expected. I admit I did not properly test the chair in the store but I expected it to recline and lock in position and rock when my feet were on the floor. Instead, it rocks ALL the time in any position and does not lock in a reclining position. In fact, the footrest part most often collapses and if, in full reclining position, it automatically returns to an upright position. The store says there is nothing wrong with it and will not allow me to return it. How can this be acceptable? I have purchased 7 rocker/recliners from this store in the last several decades and have never had such an experience. I was…
My bill was with Raymour and Flannigan. I paid it one day late and asked what I had to do to get the late fee removed, and a customer service agent stated that I had to pay the bill in full.
So I paid the bill in full and a month later, I got a bill for 30 dollars of a late fee. I called the customer service and they stated that it was an error and that they would remove it.
The next month, I get another bill with another late fee and when I called they transferred me. The representative stated that they removed the late fee, what they did not tell me was that they only removed one late fee.
When I called the next time, Raymour and Flannigan stated that they could not touch the account, even though it was their error and the customer service with TD bank would not take off anything with…
May 27, 2019
Dear Mr. Goldberg, Please allow me to reintroduce myself as I had the good pleasure of working with your company and Team while serving as Retail Ad Director at the NY Daily News a few years back. In fact, I worked with Jeff Morden and Kathryn Moore at that time. I even had the good pleasure of visiting your office during a rather ferocious January snowstorm! I recently made a purchase back in March at your Freehold NJ store. I’m happy to say that I’m very satisfied with my purchase except for my Bellanest Queen mattress. Admittedly, I did not opt for the mattress protection and guarantee. I was of the mind that it was several hundreds of dollars as explained by your saleslady Kathy Engler. After sleeping on the mattress for several weeks I developed regular leg and back pain…
Terrible customer service, rude employees I bought all my furniture from Raymour and Flanigan and had nothing but problems
i purchased a leather sectional with automatic recliners 4 years ago and it looks like it is 15 years old. i also purchased the plat protection plan which i was informed does not cover my issues, i was told to use just a light soap and water to clean it and it has faded horribly and where it reclines is ripped terribly!
00 service fee for them to look at it iam appalled right now i paid a lot of $$ for this sectional and it looks worse then the one in my basement! I will however give you the benefit of the doubt to fix this, before i file bbb, ftc, aty genera, rip off reportl and take to social media with pictures my number is 716-912-5713. sarah ruffino
I purchase two single mattress and box springs before Christmas and when speaking with the salesman I said I had the same bed in a extra long twin that had a big dip in it. He said to call to get the bed inspected.
(The bed is still under warranty). We called and the inspector came out and said it has to be a 1 1/2 inch dip and it's 1 1/4 inch dip. The salesman said to call again in two months. Which we did.
The inspector was supposed to come out on a Thursday morning which I took the day off of work. m. m. m. customer service called and said the inspector called in sick. I asked why they didn't call me at 8 and then I could have gone to work. No response.
I also said that I wanted to return the two beds that I just purchased since I didn't want the same thing to happen. She said I…
Our saleswomen was great, didn’t have any issues with the store itself the issue came from the delivery/distribution warehouse. We had bought a couch everything was fine (delivery, quality etc) two weeks later went back and purchased a dining room set, they had set up a delivery date everything was good to go, the day of (after getting rid of our old table) they call and
say they don’t have the base of our table but will still deliver what they have, didn’t seem to care, didn’t offer anything for this major inconvenience. The day of delivery they call at 730am to give us a time frame which should have been done the day before, anyway they come while I’m at work my husband was home and they ask him if they are supposed to put the table together.
Pretty sure that’s part of the job!! So you…
You made a blatant mistake. The store manager didn’t apologize I took a day off from work for delivery the delivery was and hold you didn’t explain the process and even though I paid I got screwed. I am sending a letter to the Better Business Bureau to the tourney general of New York and doing everything I can to make sure that you don’t screw other people
My complaint is that I feel discriminated , the Poughkeepsie store didn't trait me like anybody else . before buying they were so nice after the purchase , the friends & family deal came up . I did get it at the Middletown store with 6 months financing . I went back to Poughkeepsie ,NY , I was shocked they didn't want to honor 30 days matching price , I fell it's personal . first they say you need to the TD bank , the bank say somebody it has to be approved by the store . I called the store again the store manager say No . sales is final .
My experience with delivery is different story . new twin bed making noise at night ,when I checked woods no screwed ,with my pijamas I went down to my garage looking for screws & screws driver . that's why on my next order I ask to be picked up again…
First the delivering of people furniture unwrapped is is unacceptable. Inside a dirty truck where ur drivers then place people new furniture onto the street ground. Cushions and all, then drag the stuff across the lawn hitting the merchandise on anything and everything in their path.
The delivery men i got are the most rude and disrespectful people i have ever encountered. Then when i refused the delivery and spoke with customer service i was further harassed by the guy delivering my stuff to where i had to kick him out my home.
I requested my furniture be delivered wrapped in protective covering and not to send those same guys who disrespected me back to my house the results were: . again unwrapped furniture with no guarantee of their alleged inspections or where my furniture came from…
I have been trying to get this sofa exchanged since last year to no avail. Customer service does not return my calls. This furniture has been the worst buy i have ever done.
The worst experience of my life, I spent almost 10 thousand dollars in the store and they sold me a platinum insurance that I can not use because of the following: My purchase was divided into 2 parts in the second buy a sofa that at 7 months broke 2 legs which were plastic thing that I do not notice in the purchase call in January to repair it a few days was the technician and order the pieces and told me that it was going to take 1 to 2 weeks to the third week to call to see what was happening and they told me that I had to wait a little longer, i spent 3 more weeks and
i called and they told me the same I was for almost 4 months where I asked to speak with someone because that was not normal . after 1 hour online they realized that the pieces were ready but I did not want that Sofa…
I purchase a coffee table in November or December of 2017 and the table fell apart. Alot of the screws came out and part of the imitation wood broke off. Material is cheap and inferior, poorly manufactured. I would like to be reimbuse.
I purchased a sectional sofa at your store and I paid additional monies for warranty. One side of the sectional is falling apart. I called and a rude representative came to my home and stated that its in standard condition and rudely informed me that he was not there to fix anything and handed me his cell to speak to another inexperienced female individual who stated same.
I am so upset I called the store where I purchased to speak to a Manager and was told that neither the Manager or Assistant Manager is available. I would greatly appreciate for a representative to contact me to fix this issue as I should not have a broken/damaged sectional in my home!